IGG Agenda 14 th August 2013

Retail Market Design Service

IGG Agenda 14th August 2013

Minutes from Previous IGG Meeting 14:00 – 14:05

Review of Action Items 14:05 – 14:15

CER Update 14:15 – 14:30

Gemserv Update 14:30 – 14:50

MRSO Update 14:50 – 15:10

ESB Networks Update 15:10 – 15:25

Retail Market Design Service Update 15:25 – 15:40

AOB 15:40 – 15:45

Next Steps 15:45 – 16:00

14 August 2013


Minutes

Minutes from IGG meeting

12th June 2013

For approval today

14 August 2013


IGG Action Items

Updated IGG Action List issued in advance of meeting

Actions closed since last IGG meeting: 11

IGG Actions carried forward: 3

14 August 2013


IGG Actions Carried Forward

14 August 2013

AP Title Assigned to Date Due

838

LTNA: Access Problems - CER to internally discuss the charging structure for disconnection CER 10/04/2013

863

Use of Customer Mobile Nos:Suppliers to check T&Cs SUPPLIERS 14/08/2013

865

Training on NPA Activity - ESBN to forward to Suppliers via RMDS ESBN 19/06/2013


Conference Call Action C/F

Action 860

Reconciliation Process - P Mallon to document the reconciliation process currently being carried out by ESBN.

14 August 2013

6 esbnetworks.ie

Update on Retail Market Messaging Reconciliation

7

CER Update

Industry Governance Group

14th August 2013

8

CER Update

Recent Publications

NDM Domestic Gas Market Competition Review July 2013

Debt Flagging Review Information Paper

Forthcoming Publications

Market Monitoring in the Electricity and Gas Retail Markets

Modifications to the Natural Gas Supply Licence Q1 Retail Market Report

9

CER Update

Smart Metering Programme Update

Consultation Document Issue DatesPAYG Consultation Document – 30th AugustCSI Consultation Document – 30th AugustToU Consultation Document 2 (target date) – 11th OctoberSSM Consultation Document 2 (target date) – 25th OctoberFinal Decision Paper (target date) – 13th December

Significant DatesData Protection Commission Information Paper – 22nd NovemberCost-Benefit Analysis Re-Run – 22nd November Upcoming meetings: Working Group - Tuesday 20th AugustSteering Group - Tuesday 27th August

CER Update

Industry Governance Group

14 August 2013

Retail Market Assurance Services for the Irish Electricity Market

Ben CoatesIGG 14th August 2013

[email protected]

Assurance Activity UpdateBusiness As Usual (RMDS)

• Market Assurance

– One Assurance Report for a DSU (Demand Side Unit) participant with CER awaiting approval

Harmonisation & Service Packs ProjectPost Implementation Review (Phase 2)

• Questionnaire To Be Issued to Participants WC 19/08/2013:

– Questionnaire to cover two distinct areas:

1: Planning, information and support provision during the immediate ‘Go-Live’ period

2: Participant experience of the period following ‘Go-Live’ to date.

• Undertaking a review seeking to identify problems that followed ‘Go-live’ to include:

– a. The nature of the problems – b. The actions taken to identify root causes – c. The root causes themselves – d. The corrective actions that have been put in place or are planned – e. At what point(s) there was an opportunity to avoid the problems – f. Why the problems were not identified in testing

Questions & Discussion

MRSO UpdateGerry Halligan

14 August 2013

16 esbnetworks.ie

Market Message 010

17 esbnetworks.ie

Market Message 105L

18 esbnetworks.ie

COS in-progress 12th August 2013 – 10,392

•Reviewed Monthly

•Suppliers notified of individual switches outstanding and reason

•Switch outstanding for Energisation or Token Meter Removal will not time-out

•Contact Customer or submit cancellation

•30 Switches held due to an existing Open Service Order

Mar 2013 15

Apr 2013 0

May 2013 5

19 esbnetworks.ie

COS and CoLE

MonthExplicit CoLE

Inferred CoLE

Total CoLE

Total 010

% Explicit CoLE

% Total CoLE

May 13 4,269 5,951 10,220 29,120 15% 35%

Jun 13 4,108 5,573 9,681 26,426 16% 37%

Jul 13 4,861 7,263 12,124 32,371 15% 37%

20 esbnetworks.ie

Registration Rejections %

21 esbnetworks.ie

Debt Flagging

May-13 Jun-13 Jul-13

Total MPRNs received 1020 645 1254

Total inferred CoLEs returned to outgoing supplier

332 230 434

Returned for other reason to outgoing supplier (invalid MPRN, switch completed, explicit CoLE)

81 32 63

Valid Debt Flags issued to gaining supplier 607 383 757

Total cancelled 142 88 144

Valid Debt Flags as % of total COS 2.4% 1.7% 2.9%

22 esbnetworks.ie

Disputed Reads

23 esbnetworks.ie

Total Withdrawal of 310 reads for all Suppliers

24 esbnetworks.ie

Objections – Erroneous Transfers

25 esbnetworks.ie

Objections

May-13 Jun-13 Jul-13

No. of Objections 70 52 73

Cancellations from Objections 42 40 49

Objection Emails to MRSO 12 7 6

Reasons:

Uncontactable by phone 1 1 2

Written communication 1 1 1

COS Confirmed 10 5 3

Other - - -

Escalation Emails 2 1 4

14th August 2013

ESB Networks UpdatePrepayment Meter Stats

Carmel O’Connor

27 esbnetworks.ie

Prepayment Meter Stats

Keypad Meter Stats

● Total installed up to 2/8/2013 : 30,632

● Total installed in 2013 up to 2/8/2013 : 15,208

Token Meter Stats

● Total installed up to 1/8/2013: 16,660

● Token Meter Removed calls for June/July : 642 (427 due to COS)

● Token Meter Exchange calls for June/July : 136

Footer


Retail Market Design Update

Aileen O Connor

RMDS

14 August 2013


MCR 1086 V3.0 – Debt Flagging Working Practice

MCR 1086 V2 Approved Sept 2011 and implemented as WP 20 V3 for Manual Debt Flagging Solution.

Further to CER Debt Flagging Review (CER/13/135) WP 20 updated to include Unmetered Debt Flagging effective from 01/07/2013.

MCR re-versioned to present Version 4 of WP 20 Additional Section added for Grouped Unmetered

Aligns with current manual Debt Flagging Schedule Separate file for GMPRNs Naming convention DEBTFLAGUMN_yyyymmdd.csv

Single point unmetered will be handled according to the standard metered debt flagging approach

At Today’s Meeting: Recommendation for Approval of MCR 1086 V3.0

14 August 2013


MCR 1133 V2.0 - Working Practice for Grouped Unmetered Debt Flagging

MCR raised to present Working Practice 23 This details the procedure for Debt Flagging of Grouped

Unmetered MPRNs New Email Templates to cater for Objection Rejection,

Cancellation, Cancellation Rejection and Cancellation Notifications

Amendment of MM110 Email Template to incl. CoLE flag Effective date of this WP will be at Go Live of Automated

Debt Flagging Solution in 2014 Classified as ROI Specific at ReMCoWG 12/06/13 and

DR approved at IGG At Today’s Meeting: Recommendation for Approval of MCR requested at IGG

14 August 2013


FWP SWP

Debt Flagging Solution - UnmeteredN

ew S

uppl

ier

MR

SO

Old

Sup

plie

r

Y

N

Y

Reason Code:DE

N

N

If CoS is not initiated, the CoS will not go ahead and GMPRN remains with Old Supplier

Y

18Notify New

Supplier of CoS cancellation

111 email

Notification Received and

Processed

Receive COS notification

Receive Notification of

COS

111L email

12Receive

Notification

CoS Group Unmetered

process completed

V

4Receive email

with list GMPRNs over threshold via

SFTS

17Receive

Notification

Notify Old Supplier

19Receive

Notification

COS Group Unmetered

process continues...

011 email

V

10Decide

whether to continue with

COS

11Notify MRSO

of cancellation

COS continues – Y/N?

16Notify Old

Supplier of CoS cancellation

9Receive email with

list of new customers’ MPRN over threshold via

SFTS

CoS Group Unmetered

process continues for New Supplier

3Email MRSO with list of GMPRNs

over threshold via SFTS

CoLE=Yes – Y/N? Notification

Received and Processed

110email

8Check identity of New Supplier and upload relevant

GMPRN via SFTS

1Check if CoLE=

Yes

Within threshold for debt-flagging –

Y/N?

2Check Debt status

of Customer to see if within

agreed threshold

5Check if received

within FWP

Outside FWP – Y/N?

N

6Send rejection of Debt Flag to Old Supplier

Y

7Receive

rejection of Debt Flag

13Check if received

within SWP

Outside SWP – Y/N?

14Send rejection of Cancellation

to New SupplierN

Y

112R email

15Receive

rejection of Cancellation

111R email

NEWNEW

NEW

NEWNEW

Amended toInclude CoLE Flag

14 August 2013


DR1134 V1.0 - To Update the RoI Retail Market Documentation

Discussion Request

This request proposes to update the RoI Retail Market Documentation (Message Guides) with some corrections (mainly identified during H&SP Project) and formatting changes

At Today’s Meeting:

Classification as ROI Specific at ReMCoWGRecommendation for Approval requested at IGG

14 August 2013


DR 1019 V1.0 – Cancellation of De-Energisation Service Orders for Change of Supplier with CoLE

Discussion Request

Open Service Orders delay the progress of a CoS as need to be complete or cancelled before CoS can proceed

Could result in a new customer being de-energised unnecessarily DR proposes that ESBN manually cancel SO for de-energisations

where CoS has a CoLE (explicit or implicit) where possible Outgoing Supplier will not need to send 017W ESBN will issue 131MM to outgoing Supplier if SO manually

cancelled If the SO cannot be cancelled then the process continues as

currently Where no CoLE with CoS then no change to existing process

At Today’s Meeting: Classification as ROI Specific at ReMCoWG Recommendation for Approval requested at IGG

14 August 2013

Retail Market Design Service 06 August 2013

CCR007 – Additional Code Values

New Code Change Request Additional code values for existing Unmetered Type

“SONE”

At today’s Meeting Approval required


MCR1083 V2.0 – New Guidelines for Objections to Change of Supplier

MCR 1083 v2.0 was implemented in 2011 to introduce a more transparent process for handling Objections.

The guidelines for the operation of the process were outlined in a Word document entitled “Erroneous Transfer Guidelines v1.1” embedded into MCR 1083

WP 24 has now been raised to convert the existing Guidelines document into a Working Practice.

WP 24 has now replaced the Word document as an embedded object in MCR 1083.

At Today’s Meeting: Participants informed of document change in MCR 1083 Recommendation for Approval of WP 24 requested

14 August 2013


Notice of Next Minor Market Release

Minor Market Release due to be published on 5th September

History of Changes circulated to MPs on 8th August The changes consist of:

Some non-conformances in the Market Design Implementation of MCR 1120 - Change to MPD 33 CoS Single

Point Unmetered Retail MP Extranet Website Guide updated WP 22 De-energisation of Essential Plant site added to

consolidated WP Document

RoI Market Design will move from 10.0 to 10.1

14 August 2013


ARIS - Market Participant Feedback

14 August 2013


Market Design – Alternative Solution‘Back to Basics’

Overview• This solution would be delivered by generating MPD documentation using Visio diagrams

included in MSWord documents• They would be generated into PDF format and published to the RMDS web site for

access by Market Participants.• Market Messages in Visio as per their current structure in ARIS but generating the HTML

from Visio and publishing to the web. These would drill down to Segments and Data Codes

Advantages• Matches the format of the NIE and Gas Market Processes .• No on-going support and maintenance costs as with the existing models• No external support required to deliver the solution on an on-going basis.• Some drill down functionality• SMART Metering is going to see a large number of MPDs generated and these can be

used by RMDS.

Disadvantages• Effort required to generate this documentation• Document Management Process will need to be designed & implemented• RMDS Website will have to be updated to allow for new solution.

14 August 2013


High Level Plan

Drafting of documents and Visio diagrams will be carried out by RMDS and absorbed into operational workload

Target for completion approx. June 2014 Website changes necessary to accommodate new format

of Market Design If possible these changes could be carried out this year

and documents could be updated to new location as and when a document is complete.

During this transition period ARIS will continue to be the main published version of the Market Design

Link to ARIS will remain for 2014 and possibly 2015

14 August 2013


Amendments to RMDS Website to facilitate Market Business Processes and Diagrams

April 21, 2023 Page 40

Retail Market Design Service Page 41

Option 1 – Amend ReMCoDS page

To keep changes to a minimum leave all as is except for ReMCoDS page

Re-Name ‘MARKET DESIGN’

Menu Options Co-Ordinated Market RoI Market

April 21, 2023

Retail Market Design Service April 21, 2023 Page 42


Option 2 – Proposal for full re-design of website

Use a generic but contemporary site template to reduce build time & costs.

Reasons: Opportune time to re-organise and more cost effective

in terms of effort for testing Look and feel of site out-dated Too many menu options (10 main headings) Navigation could be improved Information could be more logically stored

4 Main Headings – Home Page, Market Entry, Market Design, Market Calendar

Market Design is the core activity so would house all Market Design documentation

Sub Options for Co-Ordinated Market and RoI Market

April 21, 2023


Existing RMDS Site

April 21, 2023 Page 44

Too many Main Heading Options.Navigation to correct option could be improved.Modernise?

Retail Market Design Service April 21, 2023 Page 45

Frequency of use

Content RatingEase of Navigation

RMDS Customer Satisfaction Survey – Website Questions


Next Steps

CER Approval to move from ARIS

Approval on website design Option 1 – Basic changes Option 2 – Website redesign

‘Window of Opportunity’ now so quick decision will see website work complete by end of year

Developing the Market Processes will be initiated immediately by RMDS

April 21, 2023


IGG Meeting

AOB

14 August 2013


Next Steps

Diary dates for next two IGG meetings:

Wednesday 16th October 2013 - DublinWednesday 4th December 2013 - Belfast

Dates included on Calendar of Events on RMDS website www.rmdservice.com

14 August 2013


Next Steps

Diary Dates for next two Conference Calls:

Wednesday 11th September 2013Wednesday 13th November 2013

Dates included on Calendar of Events on RMDS website www.rmdservice.com

Call details are as follows:

LoCall: 0818 301 111

Local Access: +353-(0)1- 664 8888 Guest Passcode (Pin):167172

14 August 2013


Thank You

14 August 2013

Documents

IGG Agenda 14 th August 2013