ASKhrdf™ HOSPITALITY TRAINING SOLUTIONS AT IT’S BEST!

Presented by ASK Management Group Sdn Bhd

www.askhrdf.com

Hotline : +6012 9899 773, +603 2720 8300Email : admin@askhrdf.com

Contents

ASKHRDF™

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ABOUT US

WHY CHOOSE ASK Management Group ?

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ASKhrdf™Hospitality Training Solutions (HTS)Effective Industry Continuity Training Framework

ASKhrdf™

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HTS Trainers

Our HTS Trainers follows the ASKhrdf™ Advanced Learning & Transition Approach scheme. Within this approach also the Instructor plays a major role to ensure that the training has an immediate impact on business & personal performance. The instructors teaching our program are industry experts with theoretic background as well as practical experience in the hospitality industry.

In many markets, local legislations and policies regulate parts of the Hospitality business. We accommodate in our training approach these regulations and our trainers can elaborate on global and local changes in the regulatory frameworks.

“Strongly backed by exceptionally talented train

-ers and consultants with commanding hospitality

ASKhrdf™

training programs and modules will be the ultimate one-stop hospitality training solutions for hospitality players in Malaysia.

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HTS In-house training modules covers all topics and departments of each hotels and resorts as follows:-

(Result Oriented Modules)

Learning Methodologies:

Public Relations

Learning Methodologies:

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• Managing Guest Relations• Effective HRM Training• System Management• Effective Telephone Skill (hospitality) • Room Management• Managing Daily Rates

including effective guests’ services, HMS operations, day to day booking analysis and career advancement.

• Turning potential call into business effective communication• Teamwork with results• Impactful tele-sales • Selling through phone calls converting sales• Product knowledge

Team members will learn the importance of their role play in the reservation dept. Topics will emphasize their working ability as the ‘ambassador’ of the hotel/resort Individual and team role play essentials will be given top priority.

Learning Methodologies:

Training Methodologies:

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• Soft Skill Training (Waiter/Waitress/Bartender/Captains/Supervisor) • Food Hygiene • Menu Planning • Banquet Management • KPI Monitoring • F&B Innovation (Menu & Beverages) • Free Coffee and Increase your footfalls• Standard Operational Procedure (SOP) understanding

Participant will enjoy in-depth training on Food & Beverage operation, soft skill training, personal hygiene, food quality control, beverage management, menu exposure, customer service skills, product knowledge and team building.

Food & BeverageManagement

• People Management• Payroll• HR Law and Guidelines• Learning & Development Strategies • Employee Assessment & Recruitment • Creative HR Management - Talent Sourcing• HR Branding & Marketing

Human Resources

Learning Methodologies:

Learning Methodologies: HR personnel will learn working with timeline, implementing KPI chart on each employee and department. Expand the employee – employer relationship just beyond employment. CSR strategies and most importantly being the bridge-partner between organization and each employees.

Event team will be given a wider market knowledge on event planning, schematic planning of festivity event, MICE events, sponsorship solicitation and timeline management.

Learning Methodologies:

• Schematic Event Planning• Sponsorship and Endorsement• Costing and Revenue of Event Management - What to sell & Why sell?• Destination Wedding.

Event, MICE & Banqueting

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• S.M.A.R.T cleaning protocol - Manual Equipment• Electrical Equipment• Chemical Agents

• Laundry Management• Toiletries & Cutleries• Do’s & Don’ts while cleaning

Employee will be trained on skill development and understanding their individual role play at workplace.

• Effective Employee Communication• Team Work & Team Building• Trusting your teammates and your employer• Understanding the “bridge” between employer and employee - Managing In-subordination at workplace

Housekeeping

Training Methodologies:

Work-force Communication

Training Methodologies: Work-force Communication Training Methodologies Applicable to all employees of the hotel/resort (including Senior Executives and Management) Our modules will emphasize on effective communication building Trust, Integrity and Loyalty between employee and employer.

• OTA – reducing the dependency• Revenue Stream• Yield Management• Maximizing the ecommerce platform - Managing your channel managers

Participant will learn the market intelligence, expanding the revenue and yield management strategies. Above all, e-commerce member will have a broad knowledge on e-commerce portfolio management.

Learning Methodologies:

E-Commerce & Revenue Management

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HTS Train the Trainers

The HTS “Train the Trainer” is an intensive hands-on practical workshop-based program for department managers, supervisors, and leaders. This module is to enable participants to grasp the mindset of an expert trainer and appreciate the ‘inner game’ of beliefs and values as they apply to manage their people and department. The course prepares its participant to gain the essential skills sets that are vital to facilitating dynamic and powerful training strategies.

Department heads will learn the art to people management, effective KPI Monitoring and making their team excel in performance at workplace.

Learning Methodologies:

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1. Each employee who has completed the HTS Training Solutions (quarterly) will learnt their individual role play importance within the organization and at workplace. 2. Employee will have a broader and farsighted mind-set on his/her employment with the organization. 3. Personal KPI of each employees will improve. 4. 5. Each employees will have the ‘hotelier” heart upon completing their quarterly training program. 6. Reduction of employment turn-over is evident through HTS Training Solutions.

HTS Training Solutions End Results

HTS Neuro Linguistic Programming (NLP) is all about bringing about changes in perception, responsible communication and developing choices of responses or communication in each situation. NLP works on the principle that everyone has all the resources they need to make positive changes in their own life.

HTS Training Methodologies:

What is HTS NLP used for?

Neuro Linguistic Programming (NLP) can be used for personal development, phobias, and anxiety. NLP uses perceptual, behavioural, and communication techniques to

egaugnal no seiler PLN .snoitca dna sthguoht rieht egnahc ot elpoep rof reisae ti ekam processing but should not be confused with natural language processing, which shares the same acronym.

“69% of employees are more likely to stay with a company for three years if they experienced great onboarding.” - O.C. Tanner

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with HTSSave time and money!HTS Training Solutions modules are customized suiting your business location, geographical and business landscape, Culture and People Strength.Employees will learn on the go and you don’t have to waste precious time or money on expensive, and often repetitive training sessions.

Less turnover!Our HTS Training Solutions guarantees minimum turn-over on employees which means that you will easily be able to invest in staff learning and development to create a strong work culture that will help reduce your staff turnover.

Learning continuity !As partner of ASKhrdf™, hotel/resort partners will have the access to our HTS Standard Operations Procedures library to enable your staff to seek references for advance and

Monitor your employee KPI quarterly!Not everyone is born to be a hotelier, from waiter to Director level employee, each of them must have the heart of a hotelier to serve your guest. Our KPI Monitoring program will determine their role-play in your organization, including KPI Monitoring of department business and overall team performance.

Choosing your right candidate!

director level positions. Through HTS Training Solutions, we will are able to determine right candidate for right department. This is to ensure a productive and committed team are in

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14 Good Reasons ASKhrdf™ Trainers are the Best Choice for facilitating your organization workforce training.

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8. You Want a Trainer/Speaker Committed to Your Objectives

ASKhrdf™ Training Partners maintain their standard by working with and achieving our clients objectives. Our top priority for your audiences is to give them Personal Value, that also achieve your results.

9. You Want a Customized Training Modules

The ASKhrdf™ HTS Training Solutions Methodology has won its praise because of its ASKhrdf™ Trainers are

experienced and willing to spend their time, energy and motivation needed to adapt every workshop or speech for our clients. Also, ASKhrdf™ as well as our Trainers stay on the cutting edge of ASKhrdf™ technology and how it affects your organization. We are constantly improving.

10. You Want Someone You TrustASKhrdf™ extensive and prestigious client list and testimonials show our experience in training / speaking in nearly every industry. If you need a reference, a detailed client list organized by industry, and/or sample testimonials, even celebrity Endorsements, please visit our website at www.askhrdf.com

If for any reason, the ASKhrdf™ trainer you have chosen becomes ill or unable to attend the designated event, we will send (at no additional expense to you), a trainer of equal or higher ranking. On some occasions, our principal or members of the ASK Management

urgently changed the training dates, and the Trainers could not move his/her other schedule.

12 You Want Credibility and Up Sell OpportunitiesASKhrdf™ was developed by a group of passionate industry specialists with over 25+ years of working experience, business knowledge and who offers many product options that can be used as reinforcement, to add credibility and exceptional value to each Trainers message. ASKhrdf™ has also established a track record of results across the world’s top multi-national’s hospitality partners that ASKhrdf™ training solutions throughout their organizations.

13. Collaborative Marketing

In every public enrolment program ASKhrdf™ Trainers are involved in, ASKhrdf™ uses its database resources to collaboratively market each program. We see it as our responsibility to help you make the program successful.

14. You Want ChoicesASKhrdf™ is not just about group productivity and leadership – each HTS Trainers has incorporated their own expertise into the ASKhrdf™ framework. Thus, expanding HTS topics from ASKhrdf™ application to 6 Sigma, to HTS Project Management, to HTS sales and

11. You Must Have Reliability

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The HTS Training Package(min 4 months package)ASKhrdf™ HTS package is offered based on the followings: -• Number of hours: 32 per month (min 4 hours per session per dept, max 8 hours per day/visit) • All training is conducted IN-HOUSE – bi-weekly. • Planning of departmental training schedules will be determined upon signing of contract. • No carry forward of un-used training hours is permitted. • All training schedule min 30 days ahead. Any less notice period will not be entertained. • Department KPI – every quarterly. (Please request for a quotation based on your hotel/resort capacity of team members. We cater our trining packages for all levels... )

(terms & conditions applies) • Employee assessment program before the HTS Training program. • SOP Evaluation of the hotel/resort. • KPI Monitoring of each management staff – Supervisors/Asst Managers/ Managers and other position as requested by the Management. (up to 6 positions). Upgrade of current website – up to 10 pages (word-press)

How do we manage the ASKhrdf™ Training schedules with you?1. We plan a strategic training schedules and topic with your HR Manager.2. Training shall begin only upon signing of contract with HRDF Claim is approved. 3. A training calendar will be prepared during the contract period.

session. 5. Quarterly, we will evaluate your employee performance chart, working closely with your HR Manager. 6. Avoiding shortage of workforce, we will conduct 4-hour training per dept per session. 32 hours of training to be tabulated among important departments. 7. In-short, every department will be trained min 8 hours in the 4 months contact period.

ASKhrdf™ training modules are well suited for City Hotels (3/4/5stars) Resorts, Golf Resorts, Yacht & Marina, Wellness, SPA Resort, Island Resorts, Restaurants, Bars, Night Clubs, Café’s and Budget Hotels.

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UNDERSTANDING YOUR TRAINING NEEDS!

Training is just not important to any company, it is vital.

Although there are many categories of training such as management training and or sales training, employees with Effective Employment Skills are an important asset to any organisation.But what does HTS Training Solutions, mean to your hotel/resort?HTS Training Solutions presents a prime opportunity to expand the knowledge base of all

opportunities expensive. Employees attending training sessions also miss out on work time which may delay the completion of projects. However, despite these potential drawbacks, training and development provides both the individual and organisations as

business results and employee performance.

Improved employee performance – the employee who receives the necessary HTSTraining Solutions is more able to perform in their job. The HTS Training will give your employee a greater understanding of their responsibilities within their role, and in turn build

Employees who are competent and on top of changing industry standards help your company hold a position as a leader and strong competitor within the industry.

Improved employee satisfaction and morale – the investment in training that a company makes shows employees that they are valued. The training creates a supportive workplace. Employees may gain access to training they wouldn’t have otherwise known about or sought out themselves. Employees who feel appreciated and challenged through training opportunities may feel more satisfaction toward their jobs.

Addressing weaknesses – Most employees will have some weaknesses in their workplace skills. HTS Training Solutions program allows to strengthen those skills that each employee needs to improve. Our HTS development program brings all employees to a higher level, so they all have similar skills and knowledge. This helps reduce any weak links within the company who rely heavily on others to complete basic work tasks.

Consistency – ASKhrdf™

Increased productivity and adherence to quality standards –

Increased innovation in new strategies and products – ASKhrdf™

Reduced employee turnover –

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The importance of training your employees – both new and experienced – really cannot be overemphasized.

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Important Notes.

1. General Terms & Conditions applies.2. Future partners are subject to all terms and conditions as stated in the Training & Development consultancy contract.3. Validity for each training proposal is 14 days from the proposal date.

For more details :Please contact our Learning & Development

ASK Management Group Sdn Bhd.Q Sentral, Level 22, Suite 13A-15,2A, Jalan Stesen Sentral 2,KL Sentral50470 Kuala Lumpur, MalaysiaTel : +603 2720 8300 | 2720 8332Hotline: +6012 9899 773Email : admin@askhrdf.comURL : www.askhrdf.com

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