49
#SOCIETY30

Hospitality Solutions & Society30

Embed Size (px)

DESCRIPTION

Keynote Society30. Hospitality Solutions Social Friday Meet-up. Hoofddorp, The Netherlands. June 2011

Citation preview

Page 1: Hospitality Solutions & Society30

#SOCIETY30

Page 2: Hospitality Solutions & Society30

RONALD VAN DEN HOFF

#SOCIETY30

Page 3: Hospitality Solutions & Society30

CONSUMENT

FINANCIALS

PRODUCENTEN

€REGENTEN –QUANGO’S

OVERHEID &POLITIEK

ZOMBIEECONOMY

Page 4: Hospitality Solutions & Society30

ZOMBIE BLOOPERS

Page 5: Hospitality Solutions & Society30
Page 6: Hospitality Solutions & Society30

INTERNET = SOCIAL:WEB2.0 GROUNDSWELL

FREE AGENT – SELF EMPLOYED PROFESSIONAL

“A Knowmad is a nomadic knowledge

worker that is, a creative, imaginative,

and innovative person who can work

with almost anybody, anytime,

and anywhere.”John Moravec

Page 7: Hospitality Solutions & Society30

“WE PROBEREN WERKGELEGENHEID TE

REDDEN AAN BOORD VAN DE TITANIC”.

Peter Sloterdijk, German Philosopher.

“ANYBODY THAT THINKS WE COME OUT OF

THIS RECESSION AND GET BACK TO

BUSINESS AS USUAL IS DEEPLY

MISTAKEN.”Don Tapscott

Page 8: Hospitality Solutions & Society30

Organisaties

Stakeholders

1.0 2.0 3.0

Source: Marco Derksen, Marketingfacts

Communication

Page 9: Hospitality Solutions & Society30

SIMPLE, SMART, SHARING & SUSTAINABLE

Page 10: Hospitality Solutions & Society30

simple

Page 11: Hospitality Solutions & Society30

simple

Page 12: Hospitality Solutions & Society30

smart

Page 14: Hospitality Solutions & Society30

sharing

Page 15: Hospitality Solutions & Society30

sharing

Page 16: Hospitality Solutions & Society30

MONEY

Page 17: Hospitality Solutions & Society30

smart

Page 18: Hospitality Solutions & Society30

& BEYOND

Page 19: Hospitality Solutions & Society30

GEVEN = ONTVANGENSOCIALE STRUCTUURASYNCHRONE WEDERKERIGHEID

WEGGEVEN:WEG=WEG

sustainable

Page 20: Hospitality Solutions & Society30

CROWD COLLABORATION

sharing

Page 21: Hospitality Solutions & Society30

CROWD COLLABORATION

sharing

!

Page 22: Hospitality Solutions & Society30

VALUENETWORK

22 RETWEETS19.000 CONTACTS

Page 23: Hospitality Solutions & Society30

22 RETWEETS19.000 CONTACTS

VALUENETWORK

11.000 downloads

3.000 traditioneel

Page 24: Hospitality Solutions & Society30

OVERHEID

REGENTEN

PROSUMER

PRODUCENTEN

PROSUMER

INTERDEPENDENTE ECONOMIEverbondenheidduurzaamheidwederkerigheid

CO-WORKING CROWDSOURCING

CO-CREATION CROWDFORCINGCOLLABORATIVE PROSUMPTION

Page 25: Hospitality Solutions & Society30

VALUE NETWORKS

PROSUMER

PRODUCENTEN

Page 26: Hospitality Solutions & Society30

COLLABORATIVE LIFESTYLEsustainable

VALUE NETWORKS

Page 27: Hospitality Solutions & Society30

COLLABORATIVE LIFESTYLEVALUE NETWORKS

Page 28: Hospitality Solutions & Society30

smart

Page 29: Hospitality Solutions & Society30

LONG SNOUT

HIGH

LOW

VALUE PERCLIENT

NBRCLIENTS

HIGH

LOW

SALESPERCLIENT

NBR OFCLIENTS

HIGH

PARETO 20-80 RULE

LONG TAIL

FAFA FA

Page 30: Hospitality Solutions & Society30

VALUE NETWORKS & VALUE CONSTELLATIONS

LONG SNOUTHIGH

LOWNBR OFCLIENTS

VALUEPER CLIENT

THE M

ESH

Page 31: Hospitality Solutions & Society30

GOOGLE MAXSTRATEGY

Page 32: Hospitality Solutions & Society30

GOOGLE MAXSTRATEGY

Page 33: Hospitality Solutions & Society30

S2M LAYARLOCATION FINDER .. .

.

Page 34: Hospitality Solutions & Society30

MOBILECHECK IN

Page 35: Hospitality Solutions & Society30

SERENDIPITY

UNEXPECTED RELEVANCE

CHECK IN

Page 36: Hospitality Solutions & Society30
Page 37: Hospitality Solutions & Society30

“Wat is de beste plek voor een vergadering met 10

mensen op of vlakbij van Utrecht CS?”

-frankmeeuwsen: “@WillemDudok seats2meet.com

#s2m    

-okparking: “@WillemDudok seats2meet”    

-paulvereijken: “@WillemDudok @Seats2Meet ”

-pvantees: @WillemDudok dat zou Seats2Meet

moeten zijn #s2m ... zie dat ik niet de enige ben met

die suggestie.”

Tientjesnet    Gisteren een te gekke avond gehad bij #S2M.

De plek, de mensen, de catering: alles werkt daar samen

om de ervaring te versterken.

Page 38: Hospitality Solutions & Society30

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY

Page 39: Hospitality Solutions & Society30

CONTENTCURATION

REAL TIME

ON DEMAND

RELEVANCE

SALES

MARKETING

PR

RESERVATIONS

WEBMASTER

PURCHASING

FOOD & BEVERAGE

Page 40: Hospitality Solutions & Society30

RESULTS

PROFITABILITY3X HIGHER,

SOCIAL CAPITAL NOT EVEN COUNTING

MARKETINGSALES

PRRESERVATIONS

VALUE CHAIN

VALUE NETWORK

3 FTE NOW,

USED TO BE 20!

FROM 2 TO20 S2M LOCATIONSWITHIN THE YEAR

WE ARE GOING INTERNATIONAL!

Page 41: Hospitality Solutions & Society30
Page 42: Hospitality Solutions & Society30

LESSONS & BLOOPERS

pleaserobme.com

Page 43: Hospitality Solutions & Society30

AiiiiiiiiiiiiiiiZOMBIE BLOOPERS

Page 44: Hospitality Solutions & Society30

ZOMBIE BLOOPERS

Page 45: Hospitality Solutions & Society30

“…Beetje flauw om Transavia de schuld te geven.In ieder geval kun je daar beter mee vliegen dan met Turkish Airways, want die landen soms ongeveer op Schiphol…”.

ZOMBIE BLOOPERS

Page 46: Hospitality Solutions & Society30

ZOMBIE BLOOPERS

Page 47: Hospitality Solutions & Society30

ZOMBIE BLOOPERS

Page 48: Hospitality Solutions & Society30

DESIGN

Page 49: Hospitality Solutions & Society30

SIMPLE,SMART, SHARING& SUSTAINABLE