Catering to Hospitality

About Syntel

• Syntel is the telecom division of Arvind Limited, a flagship company of the INR 50 billion Lalbhai Group

• Its telecom operations commenced in the year 1989 as a CDOT licensee and in the nascent years the company

made a major mark in establishing itself as one of the largest manufacturers of Digital RAXs for Department of

Telecommunication

• Existing portfolio includes Business Communication Solutions including IP Voice Communication Servers & Soft

Switches for Enterprises plus a complete range of ISDN / Digital & Analog based EPABX Solutions for Corporates &

SMEs.

• Syntel can be accessed through a base of over 300 direct and indirect channel partners spread all across India

• Backing up Syntel's pan India market presence is a team of +100 professionals fully experienced and technically

equipped to offer cutting edge solutions to give your business a sharper edge.

• With an installed base of nearly 3.25 million users, Syntel has carved out a leadership position in the enterprise

communication space with a 24% market share

• Syntel is the preferred vendor with all leading Telcos for their full portfolio of Voice & Data Solutions

Syntel Reach

A widespread network across the country with…

• HO at Pune

• Pan India branch Offices @ +12 Metros & Mini-Metros

including….

• Mumbai

• Delhi

• Kolkata

• Bangalore

• +100 distributors

• +250 dealers/resellers

• +50 Direct Sales Resources & +10 Key Account

Managers

• +10 Technical Resources to support the frontline &

partners

• Hyderabad

• Chennai

• Jaipur

• Kochi….etc

Why choose Syntel?

Syntel promises to strike the best balance between CAPEX, OPEX, flexibility, longevity of investment, robust

ROIs and industry best uptime SLAs

Syntel has +20 years of Enterprise Communication experience to its credit. While offering the entire spectrum of

Wireline & Wireless backbone & tools that the hospitality industry will need, you can take comfort in Syntel’s track

record of having installed more than 3 million telephone lines

Syntel offers to its customers best in industry intelligent call routing, automated reception and customized

greetings for a world class reception

Syntel offers communication backbone with the expandability, scalability & a high obsolescence resistance

index with state-of-the art internal communication solutions that are paced with evolving Guest expectations

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Syntel offers communication solutions that make a significant difference to its customer’s business, the emphasis

being on designing products & services with a superior return on investment!” 4

About NEOS

• The NEOS is a new age IP ready EPABX

that makes technology work for you in

more ways than you can imagine.

• The core strength of the product lies in

even a layman getting enabled by the

system to exploit all the benefits that are

unique to NEOS alone!

• This is enhanced further with a true digital

experience inbuilt into the basic system at

no extra cost, something no other PBX in

the market can truly claim to deliver today!

Auto Attendant

Voice Guidance

Auto Fax Detection

CLI

PRI

VoIP / SIP GSM

Billing & Budgeting

10,000 SMDR

Least Cost Routing

Hotel Features

Enhancing the Guest Experience

• Guest Check in

• Room Call Budgeting

• Private Line for Special Guest

• Room to Room Calling

• Room to Room Call Barring

• Single Digit Access

• Temporary Checkout

• Dial Tone Message

• Music on Hold

• Wake-up Alarms

• Executive Ring for VIPs

• Differential Call Charges

• Room Bill Entry

• Hotel Name Imprinting

• Guest Checkout

Hospitality Apps

Allocating the guest name to the

designated extension

Budget Allocation for calling

rights to room extension

Group Assignment in event of multiple guests checks in

4 Defining Class of Service for the

room extension

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Guest Check-in

The front desk office is enabled to check in a guest into the hotel via the EPABX extension / operator console.

Based on the same, the following applications get enabled for the room extension:

Room phone calling is a revenue source for hotels but

at time of group checkins or corporate tie ups, call

budgeting may be required to restrict the guests

calling to ensure budget compliance.

Budget may vary for different guests

based on room type or any other

criterion specified by the hotel

Call budgets can be set as per hotel

norms or as desired by the guest

Budget can be allocated during

check in & can be enhanced by the

operator as & when required

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Room Call Budgeting

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Private Line for Special Guests

Option of reserving a private line for the special guests, who need

their independent connectivity; bypassing the reception.

An ideal option for guests housed for long business stays or for those

hosting important business events and needing privacy.

Facilitates room to room calling amongst

all rooms while enjoying the hotel

features including single digit access

codes

Global

Facilitates the guests in a group

occupying multiple rooms to

communicate on their own without

operators assistance

Group

Room to Room Calling….

• Internal calls between guest rooms can be blocked

• Emergency calls remain active even with call barring

• Internal Calling Facility for Guest Groups remains unaffected

Room to Room Call Barring

Enables room phones to access important service numbers such

as reception, room service, house keeping, etc by dialling just a single

digit (0 to 9)

Single Digit Access

Reception House

Keeping

Restaurant Travel Desk

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Temporary Checkout

Room dialling facility gets locked temporarily

Bill is not generated during this event

Temporary check out can be activated by the operator in

the event of guests going out

Dialling facilities can be reactivated once guests comes

back

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This feature enables the temporary disabling of the room phone when the guest goes out; extremely useful in

avoiding misuse by either hotel staff / any other person/s.

Room phones can have pre recorded message/s, Jingles, Advertisement, etc

playing in place of the Dial Tone. An ideal tool to be utilized for internal

upselling & promotional campaigns for residing guests.

Advertisements

Dial Tone Message

“Welcome to The ABC Hotels,

Please Dial the desired

Number”

Messages

Jin

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Music on Hold

for Internal & External Callers

• Hotels can choose to play music of their own

choice by programming the same in the system

• Hotel’s advertisement jingles too can be recorded

in the system, thus ensuring that the company

branding happens while the callers are put on hold

Wake-up Alarms

• Good Morning’ or ‘Wake-up Alarms’ with

pre-set messages greeting &

announcing the time

• Option to set alarm from Guest Room and

Front desk

• Alarm Snooze function supported

• Option of unique ring tone (cadence) for VIP

guest room phones

• Unique ring helps operators identify between

VIP & Non VIP call even without looking at the

CLI call source

Executive Ring for VIPs

Apart from the room tariffs, even the call charges can be different

based on the type of room allocated. E.g. Call charges for an

Executive Suite can be Rs.5/minute while that for a deluxe Room

can be Rs.1/min

Differential Call Charges

Guests may use chargeable services like

food, laundry, spa, etc. Charges of all these

services along with room tariff, tax & telephone bill

can be included in a single consolidated bill

outputted via the NEOS.

Room Bill Entry

Name of the hotel gets printed on final

bill to be presented to the customer

The hotel’s impression gets

enhanced as its name on the final bill

gives a professional touch and

eliminated the need of a separate billing

system.

The hotel name can be of max. 40

characters

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Hotel Name Imprinting

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• When guest is checked out, system deactivates the class

of services assigned to the room extension

• This automatically cancels calling budget, alarms, etc

• The bill gets generated with call details and other charges

• The call records of customers remains undeleted in

the system call buffer for reprinting (for security reasons)

even after check out

Guest Checkout

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The NEOS is integratable with IDS HMS/PMS Software for enhanced hospitality administration. That

apart, it supports its own cost effective HMS option that can enable smaller setups with the ‘must have’s’

of the application.

3rd Party App Proprietary HMS

HMS/PMS Integration

• Auto Attendant

• Mini-CRM

• Room Number Extension Mapping

• Least Cost Routing

• Calling Activity Reports

….and so much more!!!

Operational Enablers

The NEOS equips a Hotel with more apps to enable & equip productive backend operations

and superior call management with…

Automates the caller reception by playing professional

customized greeting messages

Option to record 8 different messages to be allocated

to different phone lines for a multi specialty hotel.

Simultaneously 8 calls can be received before being

transferred to the operator

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Auto Attendant

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Different greeting messages possible for different time

zone to add a professional feel and further enhance

the hotel image

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Automatic computer screen popups, with contact details, on an

incoming call… 1

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Customer details including name, number, address, etc

Incoming Call Alerts with a list of the conversation remarks for last 5

calls

Facility to insert remarks against each incoming & outgoing call

logged

Call logging with date & time stamps of all incoming and outgoing

calls

Print Reports & Much More…

Customer Relationship Management

Syntel Responz

Room Phone Extension Mapping

• Flexible numbering up to 4 digits for the hotel to

define the extensions as per Room & Floor

Numbers

• Simultaneously, 2/3 digit extension numbering

options for the back end staff

• Single digit access for critical services as specified

earlier

Ext 242

Uses the best route to

make a call based on the

calling rates of service

providers or trunk lines

interfaced, to ensure minimum

cost of operation

Least Cost Routing

Landline to Landline

Landline to Mobile

Mobile to Mobile

CUG, etc

• Call reports can be generated room wise & with Guest Names

• Separate reports can be generated for backend operational staff

• The Call reports provide details of:

• All Outgoing calls with date & time

• Missed & Received Calls

• Total units of calls with cost

• Other events as per customer specification

Calling Activity Reports

…& the ‘much more’ list

Customized for

Hospitality