In this application you can find:

Latam S&S Manager – GST 2015.1 (Improving Customer Experience for exponential growth)

WELCOME AND TIMELINE

Dear candidate, You will be able to use all your creativity when creating and designing your own application form for AIESEC International Global Support Teams 2014-2015. The process has been designed to help you step out of the crowd and feel completely comfortable with your application making sure that it reflects you; it reflects your personality and your perspectives. The aim of this questionnaire is to give us the opportunity to get to know you as a person and as an ‘AIESECer’. Your thoughts, aims and strategies are very important for us in order to make the right choice. Working within an international team striving for common goals for the global association is a very rewarding and learning experience. Enclosed in this document you will find additional information to prepare you for the application and selection process. Deadlines have been clearly highlighted, and we are available should you need further information. If you have any questions concerning the whole process, please contact us in Rotterdam. Good Luck!

12/04 Results

released

10/04 Application

deadline

02/04 Application

released

TIMELINE

THE DEADLINE for sending your application via email is 18:00 GMT+1 Friday, 10th of April 2015 to luciat@ai.aiesec.org

APPLICATION PROCESS The applications for the Global Support Teams 2014-2015 are divided into three parts, and we will be expecting three PDF files: 1. CV: Give us the all important and relevant information we need to know about you, your AIESEC career, other jobs you have had, your contact details etc. You can use a maximum of one (1) page to create your CV. 2. Questionnaire (General and Specific Questions): These questions should not take more than four (4) pages. 3. Endorsement Letter – An endorsement letter from your AIESEC Entity. If you are applying for more than one position or team, make sure you attach a different file with the answers to the specific questionnaire for the additional position (second option) that you will be running for.

PROCESS AND CONTACTS

CONTACTS luciat@ai.aiesec.org If you have any questions about the application, please feel free to contact us

1. Team Purpose To develop strategies that allows the organization to execute the fundamental changes AIESEC needs in order to ensure the highest satisfaction possible among our exchange experiences  2. Bottom-lines Regional NPS 48 in both GIP and GCDP programs  3. Specific deliverables -Data analysis of global NPS -Co-creation of regional strategies for detractors and promoters issues -Network education and reporting  4. Structure of the GST To be defined with the GST Manager   5. The Team – Profiles & Requirements (All preferred, otherwise stated) Previous experience MC EB required (current and/or former) AIESEC Knowledge AIESEC Way (Required) AIESEC 2015 (Required) AIESEC Experience (Required) Operations/XPP/NPS Good Understanding (preferred) Specific Skills Excel management, CustomerGauge management, Independent and proactive person Workload required Up to 5 hours per week

 

JOB DESCRIPTIONS

GENERAL QUESTIONNAIRE

1.  Why do you want to be on the Global Support Team for 2014/2015? 2.  What do you consider is the role of the Global Support Team in the AIESEC International 1415 Plan? What do

you consider as being your role in order to achieve the targets set?

3.  Please describe your (up to) three previous experiences in AIESEC that you consider to be most important.

SPECIFIC QUESTIONNAIRE

1.  What are the main global detractor issues for our X experiences? And regional? 2.  What recommendations would you give to your region in order to diminish them and work

towards an NPS of 48? 3.  Please develop an implementation plan that shows how you would educate the regional

network towards this.