GBS Business Charters711

8/19/2019 GBS Business Charters711

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GBS OrganizationStructure & L4 Roles

L3 Structure and Summary of L4 positionsIndividual Business Structures and L4 positions


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We will modernize, mobilize, innovate, integrate, secure,and manage the world’s applications ecosystem, driving

verticalized business value for customers

We will do that by:

• Aligning our business to rest of company

• Integrating offerings, processes and people tomake our solutions easy-to-buy and easy-to-selland to drive cross-sell

• Innovating in key areas, including aaS, BPS andindustry-aligned software

• Verticalizing by industry together with ourGlobal Industries colleagues

The GBS Vision – How we will capitalize on market shifts, helpclients transition to the Cloud, and drive CSC growth


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Jim SmithEVP & GM, GBS

RebeccaJohnson

Administration

Create Sell Deliver

Catie Butt

Legal

GiovanniLoria

Finance

MyraFrailey

HR

Chris Colen

DeliveryAssurance

Michael

McDonnellContracts

Anne Eisele

Comms

JenniferHart

Marketing

Steve Laughlin

Sales

Michael Collins

Offer Mgmt

& Planning

Rick Wilhelm

SoftwareGDN

TBD

IT as aService

Chris Donohue

Customer Sol’n &Program Delivery

John Chiavelli

Consulting *

Cem Tanyel

HealthcareSoftware &Solutions

John Albanese

BPS/BpaaS

Paul Leadbetter

BankingSoftware &Solutions

RaghuKorrapati

InsuranceSoftware &Solutions

Manish Tomar

ApplicationManaged Services

Sashi Kumar

India Operations

Business Support Dual w/ GIS

*effective June 2

Global Business Services L3 Organization


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GBS FY15 Priorities


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GBS Offering Houses – Business Charters & Org Charts

• Insurance

• Banking

• Healthcare

• Applications Managed Services

• BPS/BPaaS

• Consulting


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Vision and Purpose How it Relates to GBS Strategy

Vision: We aspire to be the global leader in

delivering next generation Insurance solutions to

achieve our clients’ and CSC strategic business

objectives by modernizing & integrating our

services offerings, and leveraging our deep

industry expertise.

Mission & Purpose: To deliver business results

for our clients through our industry thought

leadership, and an integrated portfolio of

configurable, dynamic software solutions to

meet the needs of the global Insurance market.

Integrate: by leveraging aaS/Cloud, Big Data,

Cybersecurity, Digital Insurance / Mobility

capabilities

Innovate: by creating a single global digital

insurance platform that can be localized and

scaled across the world’s insurance domain

Verticalize: by creating an ‘Outside-In’ viewtogether with GI team

Modernize: by optimizing our current solutions

to provide best of breed functionality on

advanced platforms and technologies

Modernize, mobilize, innovate, integrate and

manage by moving to a single global digital

insurance processing platform built off a

common code base and modular components,

that can be localized, scaled and configured by

business users for any locale, any line of

business, and any size carrier.

GBS Insurance Software & Solutions Business Charter


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Key Disciplines Under Direct Leadership Interdependencies within GBS

• Domain Specialists: SMEs, Life, General Insurance and

Reinsurance experts, Architecture Leads with deep

domain experience

• Offering/Regional Management: Overall P&L Owner

for vertically integrated offerings; accountable for in-

Region delivery; specialist local domain resources

• Strategy, Innovation and Transformation: Responsible

for aligning the GBS Vision, Partner Alliances ; 3-5 year

Business Plans; Technology Innovation within VerticalSolution business

• Product Management: Recommend product ideas,

own product requirements (PRD), product roadmap,

ensures alignment with Portfolio strategies, lead

Product Advisory Councils, Collaborate with GBS Offer

& Mgmt and OLM

• Program Management with deep Offering expertise:

Specialist PMs stay with the Offering House whileGeneralist PMs go to the Centrally managed team.

E.g. – More than 10 yrs as PM in implementing

particular Offering

• Business Operations: Drives Key Performance

Metrics, overall Governance, Resource Management,

PMO function for the Offer House

• Interlock with Vertical Industry to align on Insurance

Strategy and Opportunities

• Interlock with Regions, GI and GBS Sales for strategic

deals

• Engage GI & GBS Sales to provide specialist domain

knowledge for the bid

• Interface with Offering Management (Portfolio) for

Vertical Solutions

• Offer House to innovate, integrate, design solutionsthrough OLM

• Collaborate with Software GDN to develop Global

Software platform for Strategic products; Provide

Requirements, High Level Design to Software GDN to

build and test

• Interlock with Customer Program Delivery for

resource forecast – Generalist PM, Architects ; Offer

House to deliver solution to clients; manage serviceafter implementation

• Engage Consulting as Tip of Spear Offerings & deliver

transformed services in partnership with Applications

GBS Insurance Software & Solutions Business Charter


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Banking Software & Solutions Business Charter


Vision: We will modernize, mobilize, innovate,

integrate and manage the world’s applicationsecosystem, driving verticalized business value for

customers

Mission & Purpose: Banking Software and

Solutions Offering House is a global partner that

delivers world-class software products and next

generation solutions to transform the banking,

lending, cards and payments industries

The Banking Offering House will deliver next

generation solutions to enable us to move up the

client value chain leveraging our domain expertise

and leading-edge industry relevant capabilities.

• By creating global offerings aligned to market

requirements

• By optimizing our global IP portfolio

• Leveraging and expanding a Partner ecosystem

including SAP, HCL and IBM to create a unique

value proposition

• By creating an ‘Outside-In’ view of IntegratedVertical Offerings that solve client problems

utilizing our common engineering platforms,

Apps Modernization capability and aaS

• Creating a Business and Applications offering

view of the Service-Enabled Enterprise


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• Strategy and Transformation – Responsible for aligning the GBS

Vision, Industry and Alliances and generating 3-5 year Business Plans• Offering (Product) Management – Software (and solutions?)

• Global “Heritage (existing)” Product Development and

Maintenance. New products will be developed by the Global

Development Network (GDN).

• Regional Services Delivery of Software to Client – Including product

customization, implementation, integration and configuration.

• Creation of Banking Centre of Excellence (BCoE) and enablement,

training and integration of HCL resources – Side by side

development, maintenance and implementation of CSC and SAP

software.• Business Operations Management and Offering P&L – Responsible

for driving Offering House overall performance, the Offering House

PMO function, driving Key Performance Metrics, overall Governance,

and Resource management and forecasting.

• Product and Industry Domain Knowledge – Product experts with

deep expertise to support development, delivery, offering sales,

offering sales support, other offerings e.g. Consulting, marketing,

alliances and industry analyst requests. Support for complex deals,

solutioning, pricing, etc. Creation of Licence and maintenance

agreements and SOWs

• Management, Operations and Compliance – For as-a-Service

delivered banking solutions e.g. EarlyResolution post

implementation

• Business Technology and Innovation – Responsible for technology

decisions and driving innovation within the Banking Software &

Solutions business

• New Solutions – Definition of requirements, architecture and design

of new solutions to be developed by new Global Development

Network (GDN)

• Industry and Regions – Coverage teams identify opportunities. AGMs and

CRPs report to Banking Industry IGM who (now) reports to both BankingIndustry and Region

• Industry – Defines banking strategy and prioritize offerings

• Offering Sales – Leads sales to new logo and existing clients including

software license, maintenance and services and cross sell from broader

portfolio. Need to add specialist domain knowledge and stand-up Banking

Sales Support in Offering Sales

• Industry and Offering Sales – Supports GTM with HCL and SAP

• Consulting as Tip of Spear engaged in Banking domain FuturEdge Shape

[Outside-In and Inside-Out view required]. Need Consulting, Coverage and

Offering Sales more extensively to support customer input to offerings.• Apps - Engaged in Banking domain FuturEdge manage and transform

• Portfolio Management – Provides discipline and business process which

governs a product from its inception through to its creation and onwards,

through CSC’s OLM and delivery methodologies.

• Global Development Network – Development of new offerings (products)

on the new IT as a Service platform. Solution HLD and requirements

defined to Software GDN for build and test

• Customer Program Delivery – Provides Program Managers, Project

Managers and Architects. Client Excellence wrapped through and aroundthe complete end-to-end process

• GIS and Cloud – Infrastructure for as-a-Service delivery. GBS BPS for BPS

based delivery of banking solutions

• Cloud, Cyber, Big Data and Mobile. Other GDNs could be engaged, tech

consulting, mobility Horizon [Secondary Offering house aaS], BPS, etc

• Support functions – Marketing, Legal, HR, Finance, Delivery Assurance,

Corporate Development, etc. across all interactions

• Alliances – Support for HCL, SAP, IBM and other partnerships

Banking Software & Solutions Business Charter


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Healthcare & Life Sciences Software & Solutions Business Charter


Vision: We will modernize, mobilize,

innovate, integrate and manage the

world’s applications ecosystem, drivingverticalized business value for customers

Mission & Purpose: H/C and LS Software

and Solutions Offering House are a

global partner that delivers world-class

software products and next-generation

solutions to transform care for better

health

The Healthcare Offering House will deliver next-generation

solutions to enable us to move-up the client value chain through

expertise leading-edge industry offerings by:

• Creating and managing Offerings (products) aligned to market

requirements

• Owning the Voice of the Customer (VOC) and Customer

Satisfaction• Owning offering performance and offering profitability

• Optimizing our global IP Portfolio to meet the needs of the

market

• Supporting the sales function through specialist domain

knowledge

• Delivery excellence through operational discipline

• Creating a Partner ecosystem to create a unique value

proposition or a more cost effective proposition e.g. HCL & Life

Sciences

• Creating an ‘Outside-In’ view of an Integrated Vertical Offerings

that solves client problems

• Utilizing our common engineering platforms, Apps

Modernization Capability and aaS

• Creating a Business and Applications Offering view of the Service

Enabled Enterprise


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• Business Operations Management ; responsible for

driving Offering House overall performance, the

Offering House PMO function, driving KeyPerformance Metrics, overall Governance, Resource

Management and Clinical Safety

• Regional Management responsible for regional

implementation. One of the 2 ‘in a box’ matrix

model. Accountable for in Region delivery and

specialist domain resources

• Product Management ; discipline and business

process which governs a product from its inception

through to its creation and onwards, through CSC’s

OLM and delivery methodologies

• Non-strategic Product Maintenance ; development

and maintenance of the non-strategic products notunder the design, build and test responsibility of

the GBS Software GDN

• Specialist Domain knowledge i.e. Implementation

Specialists, Clinical Safety experts, Architecture

Leads with deep domain experience Engaged to

provide specialist domain knowledge to the bid /

SHAPE

• Coverage teams identify opportunities: use case will determine

approach via GBS Sales (new client or new bid) or Catalogue item to

existing customer• Consulting as Tip of Spear engaged in Healthcare domain FuturEdge

Shape [Outside-In and Inside-Out view required]

• Shift to Offerings that solve client problems, driven via Consulting and

Coverage team engagement

• Regional Leads engage with Coverage teams to provide interlock to

Offering House (for Delivery and Service engagement)

• Healthcare Offering House engaged from an Offering perspective viaRegional Leads

• Offering Lifecycle Management engaged for ‘Vertical solutions’

choreographing the solution through OLM

• Offering House (Business Roles and Product Management) engaged to

innovate, integrate and design solution

• Solution HLD and requirements passed to GDN for Software GDN for

build and test

• Other GDNs could be engaged, tech consulting, mobility Horizon

[Secondary Offering house aaS], BPS, etc

• Offering House deliver solution to client, resources are forecast and

assigned from Customer Program Delivery for Programme Mgrs / PMs

/ Architects

• Offering House manage Service post implementation

• Client Excellence wrapped through and around the complete end-to-

end process

Healthcare & Life Sciences Software & Solutions Business Charter


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Application Managed Services - Business Charter


Vision: We will modernize, mobilize,

innovate, integrate and manage the world’s

applications ecosystem, driving Verticalizebusiness value for customers

Mission & Purpose: We will innovate,

industrialize and manage the global

application ecosystem, driving Verticalize

business value for customers

Application Services will continue to drive

profitable growth for the shareholders and

provide value based services to our client by

• Creating Innovative, Verticalize and

Industrialized offerings with clear differentiatorsand demonstrable value

• Collaborate with Partners to create

differentiating value proposition for the client

and joint GTM strategy

• Rationalizing the application services portfolio

to be client centric for greater business value,industrialized for GDN to be able to deliver

value based cost effective solution in order to

overcome competition

• Growth focused investments for FY15 and

beyond with ROI of 20% of better


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•Regional Delivery Leads: Responsible for

enabling growth, transformation and delivery

of Application services in the region

•Offering House: Incubate, remediate,standardize, mature and deploy Application

Services Offerings in compliance with our

OLM framework and processes

•Applications GDN: Establish Global GDN to

deliver World-class delivery capabilities

across Technologies and Industry leveraging

Right Shore & Partners.

•Consulting as the “Tip of Spear” in engagingApplication Services on new business opportunities

•GBS Offering Sales Specialist to drive growth

•Application Offering House engaged from an Offering

perspective via Regional Leads in the Sales

Enablement process

•Offering Lifecycle Management engaged for the

solution through OLM

•Engaging Customer Excellence in the Solution

Development Process on New Bids

•Engaging Customer Excellence for Project & Program

Management in collaboration with Regional Delivery

Leads and GDN

Application Managed Services - Business Charter


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Vision: We aspire to be the global leader in

delivering transformational and industry-deep

business process services. Our innovative solutionsenable our clients to achieve their strategic business

objectives. We will consolidate and extend GBS and

CSC capabilities to grow globally.

Mission & Purpose: To deliver rapid and high

quality business results enable our clients to

achieve both operational and strategic objectivesvia services provided on a variable unit basis for the

industries that we serve.

Align and Remediate: by continuing to leverage and consolidate

like functions into shared services, building depth and breadth of

low cost center expertise and aggressive pursuing and

assimilating leading market practices

Integrate: by leveraging GIS Infrastructure, IS&S Software,

aaS/Cloud, Big Data/Analytics, Cybersecurity and Mobility

offerings. Collaborating with Consulting for expanding client

process transformation and with Apps for Apps modernization

within a comprehensive BPS play

Innovate: by creating BPaaS capabilities and extending the depth

and uniqueness of our offerings with BDA, Cyber, etc.

Verticalize: by leveraging existing deep industry expertise tocreate further differentiation and building on this with Global

Industries; and by driving change leadership in our software and

other services while functioning as ‘client #1’ for our products

and services.


• Industry and Offering P&L (matrix for Regional P&L)

• Offering Strategy• Product Management

• Domain Specialists: SMEs (Industries and functions)

• BPS Industry Delivery (Industry unique)

• BPS Shared Services Delivery – Domestic and Global

• Transition and Transformation Services

• BPS Pursuit and Solution configuration/design

• Interface with Offering M’gmt (Portfolio) for Vertical

Solutions• Interlock with Vertical Industry to align on with their

business strategy

• Interface with GI, Region and GBS Sales for market

demand & client needs

• Interface with Customer Program Delivery to deliver

solutions to larger clients and for resource forecasting,

etc

• Engage Consulting as Tip of Spear Offerings & delivertransformed services in partnership with Apps

BPS / BPaaS Business Charter


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GBS Global Enablement Functions – Business Charters & Org Charts

• Offer Management & Planning

• Global Software Delivery Network

• Customer Solution & Program Delivery

• Sales


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Offer Management & Planning Business Charter


Vision:

Define and create integrated, verticalized

GBS solutions with CSC-wide engagement

that support the GBS growth agenda andstrategy.

Mission & Purpose: Drive Offering

Management adoption of OLM to produce

quality content and enabler of product

management best practices. Champion sales

enablement and launch readiness to makeoffers “easy to buy and easy to sell.”

Offer Management & Planning ensures that

we have compelling, differentiated, wellarticulated, competitively priced and

packaged offerings for the market. At the

portfolio level, we also identify future trends in

the market and report on portfolio health and

lifecycle status with focus on continual

optimization of portfolio offerings.


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Offer Management & Planning Business Charter


Offer Management & Planning collaboration with teams across CSC.

Vertical Solutions Creation:

• Creates vertical, integrated solutions leveraging GBS, CSC and partner

offers for better client and market penetration

Offer Lifecycle Management:

• Manages OLM program for GBS

• Interlocks with CSC OLM/IRB program and CSC Offer Houses

• Partners with offering teams to ensure OLM yields differentiated and

compelling offers

• Governs the investment process via IRB

Offer Planning & Strategy:

• Delivers market views and insights at portfolio level to help identify

innovation opportunities

• Provides updates on trends, competition and OLM adoption to ensure

portfolio health

• Collaborates with region leaders and offer sales to develop accountplans for top accounts at offering level

Sales Enablement Targeting & Launches:

• Delivers cross-sell analysis; works with Marketing & Sales on cross-sell

programs

• Partners with Marketing & Sales Enablement to enable field sales and

to launch solutions making offers “easy to buy and easy to sell”

• GBS Offering Management/Offer

Houses

• Offering Sales

• Software GDN

• Marketing & Communications• Sales Enablement & Training

• Finance

• Also interlock and rely on CSC teams

• Regions

• Global Industries

• CSC Alliances• Corporate Development and

Strategy

• GIS and other CSC Offer Houses


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Software GDN L4 Leadership Team & Structure

Business Ops

Reddy Yaddala

User Experience

Guy Lucchi

(Acting)

Mobile EnablementGuy Lucchi

Webscale PlatformsAnuj Ghanekar

Enterprise Web

Platforms

Hari Singh

Centralized PlatformsManish Sawjiani

Data ServicesDon Le

Continuous Delivery

Toolchains

Raghu Chandra

Security

Harpreet Kalsi

Scope & Quality

Sumeet Jain

Agile Delivery

Transformation

Romilla Kulshretha

Architecture

Transformation

Rich Carreau

Program Introduction

& Support

Khanh Lam

GBS Software GDN

Rick Wilhelm

Americas

Rich Carreau

UK

Guy Lucchi

Bulgaria

Petko Strandjev

India

Rick Wilhelm

(Acting)

Vietnam

Phuong Ngo

GDN Location Leaders

Competency Group Leaders

Rest Of World

Rick Wilhelm

(Acting)


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Software GDN Business Charter



integrate and manage the world’s applications

ecosystem, driving verticalized business value for

customers

Mission & Purpose: In Software GDN: We will

deliver cloud-deployed, mobile-enabled,

vertically oriented as-a-service enterprise apps

using agile techniques, modern tool chains, and

flexible architectures.

Enables the modernization of existing GBS

vertical offerings

Enables innovation by cross-pollination of talent

and technology across vertically oriented

development efforts

Enables implementation of CTO vision of opensource oriented innovation

Creating common tool chain and architectural

components to enable faster development and

deployment of solutions.

By establishing a cutting edge software

development team that people want to work for

in order to recruit and retain the best and

brightest talent


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Software GDN Business Charter


• Technology selection and solution

architecture

• Next-gen platform creation

• Cloud platforms

• Development environments and tool chains• Application platforms

• Detailed specification development

• Agile development process

• UX/UI design

• Programming/testing

• Non-functional testing

• Release management• SaaS design and Configurability

• Shifting from Delivery to Product

Development.

• As part of OLM, accept MRD/PRD and create aaS,cloud-enabled, configurable software in response to

requests by the Offer Houses

• Provide BPO with software… and serve it as our as our

Customer Zero

• Consulting: market/vertical trends/direction

• Apps: Provide integrated tool chain and platform

• Client Excellence: Support as required

• Assist in the success of Offer Mgmt by engaging inOLM, IRB, etc (because the success of its uber-

roadmap function unlocks resources for the GDN)

• Support Sales (at GDN senior levels) to articulate the

benefits of aaS, address prospect/customer concerns,

and better understand our clients and the market

• In cooperation w/ HR: Career pathing, employee

development, skill management

• Marketing: to communicate what we do in GDN to

rest of GBS (and CSC, as appropriate)

• Finance: to accurately account for our use of

resources

• Legal (at GDN senior levels) to engage on topics

related to our services such as: Ts&Cs, OEM licensing,

SLAs, penalties, vendor agreements, etc


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Customer Solution and Program Delivery – Vision & Purpose

VisionWe will achieve excellence in design and implementation, delivering

unequaled innovation and business value for customers

Purpose

Provide solutioning, architecture and project/program management for GBS

Deliver consistent high-quality via management rigor, increased adherence to CSC

methodologies, more effective creation and sharing of best practices, and enhanced

skills

Improve our ability to design and deliver integrated solutions


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GBS Sales Business Charter



integrate and manage the world’s applications

ecosystem, driving verticalized business value for

customers

Mission & Purpose: GBS Sales aspires to be a

world-class sales team defined by a trained

professional sales force, striving for flawlessexecution, that drives profitable growth through a

balanced approach to success for our people:

• Organized by Region supporting each Industry

with uniquely qualified offering sales specialists.

• Focused on selling next generation offerings to

current and future clients around the world.

• Delivering sales results both Revenue and TCV on

par with the industry, and

• Creating a sales community respected throughout

CSC and the Industry

The GBS Sales engine is the enabler to

deploying the “CSC Story” of the next

generation products and services into the

marketplace We will tightly integrate with

the Coverage community and mobilize to

effectively penetrate our current and future

clients.

We take GBS to market.


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GBS Sales Business Charter


Sales and Pre-Sales Execution:

• Lead creation

• Qualification

sell the CSC way

• Tell “the story”

• Enable negotiations

• Facilitate the contract close

Sales Operations:

• Pipeline management

• Sales enablement

• Forecasting• Marketing liaison

• Sales compensation

Offer Houses must provide to Sales:

• Sales toolkits and training

• SME Support

• Competitive next-generation solutions

• Revenue and TCV forecasting

• Client revenue management

• Delivery Excellence

Functional Support must provide to Sales:

• Marketing efforts to package, communicate and

create demand for our offerings

• Finance support for revenue management

Customer Program Delivery

• Access to Solution architects and service delivery

leaders

•Delivery Excellence

GIS, Cyber, Cloud, Big Data

• Direct linkage to facilitate cross-selling


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A ib f i i GBS l


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Attributes of our winning GBS culture

Documents

GBS Business Charters711