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DeakinDevelop STAFF DEVELOPMENT PROGRAMS January – December 2020

DeakinDevelop...If you are required to write and structure professional documentation in your workplace this course will greatly assist you in the preparation of emails, letters and

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Page 1: DeakinDevelop...If you are required to write and structure professional documentation in your workplace this course will greatly assist you in the preparation of emails, letters and

DeakinDevelop

STAFF DEVELOPMENT PROGRAMS

January – December 2020

Page 2: DeakinDevelop...If you are required to write and structure professional documentation in your workplace this course will greatly assist you in the preparation of emails, letters and

Time 9:30 AM – 4:30 PM

Capacity Max 20

Facilitator AP Consulting

Expressions of Interest

If you are interested in this course please email your expression of interest to [email protected]

Key Takeaways:Details:

Key communication skills

Is it for me?

In your role do you interact with people frequently? This course will expose you to practical skills to deal with challenging situations in a range of scenarios, including interactions with other staff, students, and colleagues.

Content:

• How to develop strategies for dealing with highly emotional, difficult and

aggressive individuals

• Understand how to identify when to seek support from management or

team members

De-escalate a difficult interaction

Terminate a conversation respectfully

Challenging Customer InteractionsBUILD STRATEGIES FOR SUCCESS

Page 3: DeakinDevelop...If you are required to write and structure professional documentation in your workplace this course will greatly assist you in the preparation of emails, letters and

Key Takeaways:Details:

Understand a defined model of change

Content:

• Establish the leader’s role in creating a change vision and strategies to

motivate and empower staff during the process

• Learn how the agile process can help organisational leaders achieve great

results

Exposure to the broader context of change

Change Leadership

Are you a Leader or Manager who wants to understand the broader context of change including human impact? Then this course is for you! You will learn macro change concepts and how to develop and implement effective change strategies.

Learn strategies for effective change communication

Time 9:30 AM – 4:30 PM

Capacity Max 15

Facilitator Mercer Group

Expressions of Interest

If you are interested in this course please email your expression of interest to [email protected]

MASTER THE ART OF CHANGE

Is it for me?

Page 4: DeakinDevelop...If you are required to write and structure professional documentation in your workplace this course will greatly assist you in the preparation of emails, letters and

Key Takeaways:Details:

Understand the context of change including why,

how, who and what is involved

Content:

• Gain clarity on your role in change and how to increase resilience to thrive

• Establish how individual preferences and traits affect ability to adapt to

change

Understand the process of change and identify an

individual’s role

Change Resilience and Agility

Do you want to understand contemporary change education that focuses on people and how they can thrive in change? You will learn how contemporary change education is a key lever to an organisation becoming more agile, resilient and adaptable.

Learn how agility delivers to individual and team

goals

Time 9:30 AM – 4:30 PM

Capacity Max 15

Facilitator Mercer Group

More info

For dates and to enrol please visit:DeakinPeopleSelect ‘Request Training Enrolment’, ‘Search by Course Name’ and type ‘Change Leadership’

BUILD YOUR CHANGE RESILIENCE

Is it for me?

Page 5: DeakinDevelop...If you are required to write and structure professional documentation in your workplace this course will greatly assist you in the preparation of emails, letters and

Time 9:30 AM – 4:30 PM

Capacity Max 18

Facilitator Learn4Results

More Info

For dates and to enrol please visit:DeakinPeopleSelect ‘Request Training Enrolment’, ‘Search by Course Name’ and type ‘Emotional Intelligence’

Key Takeaways:Details:

Understand how to use emotion to facilitate

thought and behaviour

Do you want to learn about and develop your emotional intelligence? In this course you will learn how to develop self-management, social awareness and effective relationships. You will start to explore your strengths, weaknesses, drives, values and impact on others.

Content:

• Define Emotional Intelligence (EI) and the benefits of EI

• Expand your knowledge of emotional patterns in yourselves and others

• Know and utilise the difference between reaction and considered response

• Manage your emotions, and positively influence yourselves and others

• Positively influence and motivate colleagues, team members and managers

• Recognise EI behaviours that support high performance

• Increase satisfaction and fulfilment at work

Build more effective relationships with people

Increase your leadership effectiveness by creating

an atmosphere that engages others

Emotional IntelligenceBUILD EFFECTIVE RELATIONSHIPS

Is it for me?

Page 6: DeakinDevelop...If you are required to write and structure professional documentation in your workplace this course will greatly assist you in the preparation of emails, letters and

Time 9:30 AM – 4:30 PM

Capacity Max 15

Facilitator Learn4Results

More Info

For dates and to enrol please visit:DeakinPeopleSelect ‘Request Training Enrolment’, ‘Search by Course Name’ and type ‘Essential Business Writing’

Key Takeaways:Details:

How to write effective emails

If you are required to write and structure professional documentation in your workplace this course will greatly assist you in the preparation of emails, letters and reports by focusing on key business writing skills.

Content:

• Skills required to write clear, concise, effective business documents in an

efficient and progression manner

• How to use active voice

• Learn how to construct and build persuasive paragraphs

Learn the fundamentals to of Business Writing

Skills

Understand Structuring and Planning Techniques

Essential Business WritingCOMMUNICATE WITH EASE

Is it for me?

Page 7: DeakinDevelop...If you are required to write and structure professional documentation in your workplace this course will greatly assist you in the preparation of emails, letters and

Time 9:30 AM – 4:30 PM

Capacity Max 16

Facilitator Engage Consulting

More Info

For dates and to enrol please visit:DeakinPeopleSelect ‘Request Training Enrolment’, ‘Search by Course Name’ and type ‘Influencing and Negotiation’

Key Takeaways:Details:

How to use your influence

Do you work with a range of different stakeholders where their decisions impact your work? This course will focus on the role and sources of influence as well as the negotiation process. It will help you create win/win scenarios.

Content:

• The role of influence

• Sources of influence

• The negotiation process

• Everyday negotiation

Understand negotiation strategy

How to create win/win scenarios

Influencing and NegotiationLEARN THE NEGOTIATION PROCESS

Is it for me?

Page 8: DeakinDevelop...If you are required to write and structure professional documentation in your workplace this course will greatly assist you in the preparation of emails, letters and

Time 9:30 AM – 4:30 PM

Capacity Max 15

Facilitator Mercer Group

Expressions of Interest

If you are interested in this course please email your expression of interest to [email protected]

Key Takeaways:Details:

How to form trusting relationships with

colleagues

Build your credibility within the organisation

Develop and nurture your network to more

effectively influence others

Influencing without Authority

Are you a senior professional staff member or line manager who is actively involved with both internal and external stakeholders? This course can assist you to form trusting relationships and build your credibility within the organisation.

Content:

• Whole Brain Training

• The SCARF model

• Three steps to influence: analyse the opportunity, diagnose the other

person’s needs, strategise the exchange

• Currencies of Influence

• Stakeholder Analysis Map

• Personality Style at Work

DEVELOP TRUSTING RELATIONSHIPS

Is it for me?

Page 9: DeakinDevelop...If you are required to write and structure professional documentation in your workplace this course will greatly assist you in the preparation of emails, letters and

Time 9:30 AM – 4:30 PM

Capacity Max 20

Facilitator Engage Consulting

Expressions of Interest

If you are interested in this course please email your expression of interest to [email protected]

Key Takeaways:Details:

Connecting in the moment

Are you looking to refine your networking and collaboration skills and build your political savvy? If so, this course can assist you to develop the ability to relate to all kinds of people - up, down, sideways, inside and outside of the organisation to support your team success and build rapport with others quickly.

Content:

• Stephen Covey’s Maturity Continuum

• The value of first impressions

• The benefits of social interactions including research by Susan Pinker and

Simon Sinek

• Creating a social allies circle including research by Adam Galinsky

The importance of first impressions

How to stay connected, meaningfully

Interpersonal SavvyMASTER THE ART OF NETWORKING

Is it for me?

Page 10: DeakinDevelop...If you are required to write and structure professional documentation in your workplace this course will greatly assist you in the preparation of emails, letters and

Time 9:30 AM – 4:30 PM

Capacity Max 25

FacilitatorOrganisation Development Human Resources, Deakin

More Info

For dates and to enrol please visit:DeakinPeopleSelect ‘Request Training Enrolment’, ‘Search by Course Name’ and type ‘Next Level Presenting’

Key Takeaways:Details:

Strategies to help plan and organise your

presentations

Do you have a basic understanding of the key fundamentals of delivering presentations and are looking to take your presentation skills to the next level? If so, this course will benefit you to gain an additional edge by fine tuning your skills and develop your personal brand.

Content:

• Back to Basics: a quick refresher on presentations basics

• Self Awareness: developing your personal brand

• Tap into Technology: using technology to enhance your presentations

• Polish and Shine: tips to help finesse your final delivery

• Excellent Execution: perfect practice makes perfect

Learn tools and tactics to communicate with

influence

Practice and receive immediate feedback

Next Level PresentingPRESENT LIKE A BOSS

Is it for me?

Page 11: DeakinDevelop...If you are required to write and structure professional documentation in your workplace this course will greatly assist you in the preparation of emails, letters and

Time2 Day course9:30 AM – 4:30 PM

Capacity Max 25

FacilitatorOrganisation Development Human Resources, Deakin

More Info

For dates and to enrol please visit:DeakinPeopleSelect ‘Request Training Enrolment’, ‘Search by Course Name’ and type ‘People Essentials’

Key Takeaways:Details:

How to manage recruitment and

induction

Content:

• Governing bodies

• Job evaluation and design

• Probation

• DeakinAchieve

• Health well-being and safety

• Leaving Deakin

How does workplace flexibility and leave work

at Deakin

The process to manage performance and

behaviour

People Essentials

If you are a new manager, a manager new Deakin University or an existing manager looking for a refresher in Human Resources, this two day course is designed to equip you with the knowledge of key people management policies at Deakin.

FIRST TIME MANAGER CRASH COURSE

Is it for me?

Page 12: DeakinDevelop...If you are required to write and structure professional documentation in your workplace this course will greatly assist you in the preparation of emails, letters and

Time 9:30 AM – 4:30 PM

Capacity Max 15

Facilitator Julie Warnock

More Info

For dates and to enrol please visit:DeakinPeopleSelect ‘Request Training Enrolment’, ‘Search by Course Name’ and type ‘Personal Practical Resilience’

Key Takeaways:Details:

Build positive and supportive work

environments

Are you looking to maintain (or regain) your resilience and confidence and feel empowered and energised? This course is designed to help you build your personal resilience to create supportive work environments and manage change positively.

Content:

• Use personal strategies & actions to stay motivated and mentally wealthy

• Help others to build resilience - without draining yourself

• Identify traps to avoid

Manage your time and energy

Manage change positively and constructively

Personal Practical ResilienceDEVELOP HEALTHY BOUNDARIES

Is it for me?