Online Trading User’s Manual

8201 December 2.3Version

SICO Financial Brokerage L.L.C

Important Notice: This manual has been prepared only to assist the client how to interact with the Online Trading portal

of the SICO Financial Brokerage L.L.C and the company bears no responsibility for any losses or damage caused by

misunderstanding/misusing the instructions herein

Contents

1. Introduction

2. Obtaining an Online Trading account

3. Technical requirements

4. Applied security measures

5. Accessing the service

6. Using the service

7. Resetting Online Trading Password and Unlocking the Account

Introduction

Online Trading is a convenient way for the individual investor to trade online because the trading portal is

easily accessible wherever he or she is connected to the Internet.

SICO Financial Brokerage L.L.C and in striving to provide our clients with a unique online trading

experience provides this Online Trading service that features quick and flexible interaction and at the

same time considering the highest security and privacy measures.

For more information, please contact customer service on +9712 6590 190 or info@sicouae.com.

Obtaining an Online Trading account

The client should attend in person to the premises of SICO Financial Brokerage L.L.C to open and sign his

Account Opening Forms providing the required documents and can apply for his Online Trading account.

Technical requirements

To use the service in its best performance, the following minimum requirements should be met:

• IBM-compatible PC with Pentium 4 processor (or equivalent) with 2GB RAM

• Windows XP, Vista, 7, 8, 8.1 or 10

• Internet Explorer 8 or higher Or most recent version of Google Chrome browser

Applied security measures As your Internet browsing is currently surrounded with a huge number of risks that threaten your

transactions privacy and integrity specially those financial ones which might cause magnificent losses,

SICO Financial Brokerage L.L.C has applied a lot of measures to protect their valuable clients during their

Online Trading sessions.

Some of these measures are the following:

• Using easy-to-detect password is not allowed

• Logon process to the client profile cannot be completed unless he/she enter a digital PIN code sent

to the client’s registered mobile number with SICO Financial Brokerage L.L.C. This PIN code is valid

for one login only and is changed after one use regardless log in was successful or not

• Browsing session expires automatically after a specific idle time.

• User cannot use “back” button to revert to the profile page without re-entering the credentials

once again in addition to a new PIN code.

Accessing the service You can access the service through one of two ways:

1. Clicking the service link on the SICO Financial Brokerage L.L.C website main page:

http://www.sicouae.com

2. Directly visit the service Web Portal: https://trading.sicouae.com

Using the service

After applying for the Online Trading service, an Online Trading account is created for the client

whereupon:

1. An e-mail is sent to the registered e-mail address with the company containing the

username

2. A second e-mail is sent to the registered e-mail address with the company containing an

initial password.

3. Once the client logs in using the above credentials successfully, he will be transferred to the

PIN code page.

4. SMS message is sent to the registered mobile number with the company containing the

PIN code.

5. Once the PIN code is entered correctly and to preserve his/her privacy, the client will be

forwarded to the Change Password page to change the initial password and select a new

one.

6. The initial password provided should be used as the Current Password.

7. The new password should meet the requirements shown in the above snapshot.

8. Client should re-enter the new password in the Confirm New Password box

9. After changing the password successfully, the client will be returned to Login Page.

10. The client can now use his username and new password until the password validity

reaches its expiry date (currently 40 days) then, he/she should change his password again.

11. Once logged in to the service portal using his credentials successfully, the client will be

forwarded to the PIN code page.

12. The client will receive SMS on his registered mobile number with the company containing

the PIN code and once he enters the code correctly, he/she will get his Online Trading

profile page.

Create your personal profile: Start by creating your personal profile by clicking the “+” sign beside the

Profile drop down list.

After creating your personal profile, you can easily use the below menus:

• Market Info

• Account

• Workspace

• Operations

Sub-menus are available for market information and account details allowing you to create your

own workspace.

Market Info

Using the above, you can create your workspace in a way that is convenient for you

Market Watch: shows all the market information details. Upon the first use after creating your new profile, the

Market Watch window shows with no content.

You can modify the Market Watch screen to show or hide the required security or the columns using the menu on the left side of the screen.

Select the desired exchange from the market drop-down menu then double-click on the security you

need to add (or delete) to (from) your Market Watch screen or click Add All button to add all the security

in the selected market (or click Clear Market to delete all securities in the selected market) and click

Finish to save your selection.

Index screen:

Other sub menus include:

- Top Gainers : shows the top gaining securities

- Top Losers : shows the top losing securities

- Top by Volume : shows the securities with the highest traded volume

- Top by Value : shows the securities with the highest traded value

Moreover, there is a screen to show the market summary including market movements and number of

trades in addition to trading volume and total indexes

Order Entry

You can enter your Buy/Sell orders by clicking Account then Order Entry then, select the required

security, enter the order details then click Send to the Market.

Alternatively, to place the order click on the security name in your Market Watch screen and select Buy

or Sell.

Account

The Account screen shows all the information: Order Entry, Order Book, Trade Book, Financial Status,

Statement, Portfolio, and Client Information

You can create your own space using the above options

Order Entry screen contains the below details:

Market : shows the available markets to trade on

Account No. : shows your available account to trade with

Qty : to enter the number of shares to trade

Price : to enter the trade price you want to place your order at

Type : to select either it is Buy or Sell order

TIF (Time in Force) : to select the order validity

• One Day: keeps the order valid till the end of the day’s trading session.

No notification is sent to the client upon expiry of the order by the end of the day

• Good until Date: keeps the order valid until the date specified.

No notification is sent to the client upon expiry of the order by the date specified

In case no date specified, the order will be considered to be One Day order

• Good Till Week: keeps the order valid till the end of the last day’s trading session of this week

No notification is sent to the client upon expiry of the order by the end of such day

• Good Till Month: keeps the order valid till the end of the last day’s trading session of this month

No notification is sent to the client upon expiry of the order by the end of such day

• Fill Or Kill : the order to be fully executed one tranche (no partial fills) or to be cancelled

• Fill And Kill : once the order has been partially filled, the rest of the order quantity is to be

cancelled. Otherwise, if it is available, the order can be fully executed (without

any partial fills)

Order Book : shows all the placed orders either executed or not in addition to the rejected ones.

You can get your all orders and export them to Microsoft Excel or PDF file

Trade Book : shows all executed orders either fully (Fully Filled) or partially (Partially Filled)

You can get your executed orders and export them to Microsoft Excel or PDF file

Financial Status : shows the trading statement and Buying Power. This screen shows as below

Statement : shows all the financial transactions related to your account (debit/credit) and shows as

below:

Portfolio : shows the owned shares in the client’s account and the details of each security.

Saving your settings

It is recommended to save your settings once again to get your profile next time as you have left it the last

session.

This can be done by clicking Workspace then Save

Change your password

You can change your password by clicking Operations the Password

You will be forwarded the Change Password page you used the first time you used your credentials

Language

You can change the interface language from English to Arabic by clicking Operations then " "عربي

Logging Out

Upon leaving the session, it is recommended to save your profile settings again as mentioned above and

for security best practices, to log off by clicking Log Out

Resetting Online Trading Password and Unlocking the Account In case you forget your password, or incorrectly entered your password 4 times (which locks your

account), you have to call the Online Trading customer service (on +97126590190) to reset your

password or unlock your account