Cape TRACON (K90)

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TABLE OF CONTENTS

Welcome Letter 3

Cape TRACON Today 4

Organizational Chart 7

Expectations of All Employees 8

Policies 9

Employee Assistance Program 12

Maps, Directions 13

Employment Opportunities 16

Education 17

Colleges and Universities 18

Real Estate 19

Cities and Towns 20

Police/Fire and Rescue Services 21

Child Care/Elder Care 22

Environmental Quality 23

Hotels/Motels 24

Hospitals 25

Veterinary Services 26

Facility Directory 27

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Welcome Letter

Dear New Employee,

Welcome to Cape TRACON! It is with great pleasure that I welcome you

as a new employee. Here you will have the opportunity to work with an

outstanding team of professionals that make Cape TRACON a great place

to work.

The enclosed information is designed to serve as an introduction to Cape

TRACON, its personnel, and the surrounding community. The entire team

is ready to support and assist you with your transition into your new job

on Cape Cod, Massachusetts.

The dedicated professionals that work at Cape TRACON will help make it

a great place for you to develop your skills as an Air Traffic Controller.

Your knowledge, abilities, and positive attitude will make you a highly

regarded addition to our team, and I am certain that you will make a

positive impact on our future.

All of us want to make your time at Cape TRACON as enjoyable and

rewarding as possible. Please feel free to ask questions and express your

thoughts and ideas to the staff and senior leadership. Our aim is to

create an informal atmosphere and involve everyone in the process of

keeping our facility an exceptional place to work.

I look forward to working with you and would like to welcome you again to

our team.

Sincerely,

Todd D. Friedenberg

Cape TRACON

Air Traffic Manager

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Cape TRACON Today

Head east to the beautiful Atlantic Coast of the United States! We have

a unique situation here at Cape TRACON. We control air traffic to, from,

and around our mainland peninsula of Cape Cod as well as the islands of

Martha’s Vineyard and Nantucket. This is a very seasonal tourist area,

extremely busy in the summer, with traffic counts that can sometimes

rival those of the major airports such as Boston’s Logan Airport.

Conversely, we experience a dramatic reduction of traffic during the

winter season.

Along with the many, many miles of breathtaking national shoreline and

ocean comes the rapidly changing New England weather. Wind and fog

can often challenge our customers and our controllers alike. We have

warm sunshine in the summer, splendid foliage in the autumn, of course

the snows of winter, and the much anticipated arrival of flowers in the

spring. Within driving distance, one can snow or water ski, swim, boat,

fish, cycle, walk, run, hike, visit a variety of aquariums, museums, zoos,

and parks, take in the beauty of New England scenery. Ocean, mountain,

city, or country: all close by and ready to be explored.

The Cape TRACON is located on the Otis Air National Guard Base

(ANGB) portion of the Massachusetts Military Reservation (MMR) on

Cape Cod. The MMR is home to several branches of the military service,

including Army, Air Force, and Coast Guard. The Otis ANGB mission was

changed in 2008, and the F15 Fighter Jets were moved to another

location. The Coast Guard, with its Search and Rescue Mission, took over

the airfield and the DOD Contract Tower located on the base.

The TRACON building has recently undergone several renovations,

including the TRACON Operational area, the break room, the roof, HVAC

systems and siding.

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To satisfy our radar coverage needs, we have two radar systems and two

associated ARTS IIE software systems. One of our radar systems is

located on the mainland, here at the base, with four (4) associated radar

sectors. Then we have two (2) radar sectors that utilize our other radar

system, which is located on Nantucket Island.

Cape TRACON provides radar service to four (4) tower controlled

airports, one of which has a FAA controlled tower. We also provide

service to many non-towered airports and heliports.

Cape Approach is abutted by Providence Approach (PVD ATCT) to the

west and Boston Approach (A90 TRACON) to the north. Our overlying

enroute facility is Boston Air Route Traffic Control Center (ZBW

ARTCC).

Hours of Operation:

May 15 thru September 30: 6:00AM – 11:00PM

October 1 thru May 14: 6:00AM – 10:00PM

Traffic Characteristic: The traffic in the Cape Cod and Islands area is

extremely seasonal. The majority of Cape TRACON traffic occurs

between May 1 and September 30. The bulk of our air traffic is air tax /

commuter operations. We also provide service to numerous corporate

jets, military aircraft, and a significant general aviation community.

Partnership: Cape TRACON enjoys a strong and positive working

relationship between personnel working the various levels and job

functions within the facility. We do not have formal partnership

committees but utilize open door work relationships for the facility.

Airport Traffic Control Towers at airports within Cape TRACON

area: Coast Guard DOD Contract Tower, Hyannis Federal Contract

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Tower (FCT), Martha’s Vineyard FCT, and the FAA operated Nantucket

Airport Traffic Control Tower (ATCT).

Airports within the Cape TRACON service area: Cape Cod Coast

Guard Air Station (FMH), Hyannis (HYA), Martha’s Vineyard (MVY),

Nantucket (ACK), Plymouth (PYM), Provincetown (PVC), Chatham (CQX),

Falmouth Airpark (5B6), Cape Cod Airport (2B1), and Katama Airpark

(1B2).

External Relations: Cape TRACON takes great pride in maintaining a

positive and productive relationship with our customers. We maintain

this relationship through many contact venues, such as: email, telephone

conversations, user meetings, on site visits, and customer surveys. During

the busy summer season, we normally hold weekly Telecoms with our

customers and the adjacent facilities, these telecom’s help to identify

and address both customer and facility areas of concern. Satisfying our

customers is a long-term commitment at Cape TRACON.

Cape TRACON Personnel: We are proud of our facility and its

personnel. We are committed to serving our customers and the

community, always striving for excellence.

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Cape TRACON Organizational Chart

The following organizational chart depicts the structure of the Cape

TRACON Management Team.

Todd Friedenberg

Air Traffic Manager

Kevin Moriarty

Front Line Manager

Karen Cabral

Front Line Manager

Joe McGillicuddy

Front Line Manager

Laurie Mendes

Aviation Assistant

Dawn Wright

Support Specialist

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Our Expectations of All Employees

Come to work, be on time

Be prepared – mentally and physically

Understand leave policy and manage your leave appropriately

Be cooperative and professional

Treat people with respect and dignity

Take initiative

Be accountable

Lead by example – be a good role model

Do not tolerate or engage in any form of harassment or discrimination

Actively participate in training

Know your airspace and systems, know your equipment

Use prescribed phraseology/correct facility and equipment names

Follow rules and procedures

Be open to feedback – provide honest information

Be an effective team member

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Policies

Hours and Reporting for Duty

A new employee will normally be assigned to work an administrative shift

(8.5 hour day shift, Monday through Friday) throughout of the

classroom/lab phases of training. While in classroom training, breaks are

approximately 10 to 15 minutes, and employees have a thirty (30) minute

unpaid meal break.

Upon completion of classroom, employees are assigned to a Front Line

Manager for On-the-Job Training (OJT). The Front Line Manager will

then assign a training team and begin the OJT process. Once assigned to

operational duties, employees work an eight (8) hour shift. Employees

working an eight-hour operational day are subject to recall during their

meal break, thus it is a paid break.

Further information regarding breaks and meal breaks can be found in

the current policy manuals, orders, and the current Bargaining Unit

Agreement.

Shifts include evenings, weekends, and holidays. Personnel who are not

operationally certified are not normally assigned to work on holidays.

Once assigned to the operational quarters, breaks are assigned by the

Front Line Manager (FLM) or the Controller-In-Charge (CIC).

In the event of adverse weather personnel are expected to make every

effort to report for duty. Employees who, due to circumstances beyond

their control, cannot report to work must contact the facility. Guidance

for this circumstance is contained in the current policy manuals, orders,

and contractual agreements.

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Parking

Parking is permitted in designated parking areas. Employees may not park

in spaces reserved for government vehicles, Coast Guard Tower

personnel, alongside the building, or in spaces that are coned off or are

not marked as available for parking.

Building Access

Electronic key cards are necessary for facility entrance and will be

issued by the facility Key Official. Until a key card is issued, employees

will utilize the I-phone located at the entry door to request entry into

the building.

FAA ID Cards

All personnel are required to display identification (ID) at all times while

in the facility.

ID cards/badges must be displayed on the front of your outermost

clothing below the chin and above the waistline.

Identification is also required to be on the military base. New employees

without ID cards are issued temporary Identification (ID) badges that

expire on a daily basis until an official FAA ID badge applied for and

received. FAA ID badges are issued by the regional security office.

New employees are required to show two forms of identification for the

application process to be completed – driver’s license, birth certificate,

passport, or other form of identification. A photo will be taken at the

facility or you will travel to the Hyannis Service Support Unit in Hyannis,

Mass.

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Employees transferring in from another FAA facility will not be required

to obtain a new FAA ID card unless the previously issued card is nearing

its expiration date.

If an ID card is lost or stolen please notify your supervisor immediately!

A lost card report is required and forwarded to the regional security

division in order to obtain a new ID card. Temporary ID cards will be

worn until the new ID card is issued or the old ID card is found

whichever occurs first. Be advised, replacements for lost ID cards take

longer to process then new ID cards.

Guests and Visitors

Guests and visitors are authorized with permission from a management

official. All guests and visitors must present a valid, government issued

picture ID card and sign in. Guests and visitors will be issued a

temporary ID card to wear while in the facility and must be escorted at

all times.

Cell Phones

Cell phones must be shut off in all operational and equipment areas.

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Employee Assistance Program (EAP)

Need help from time to time dealing with life's challenges? Often it's

not the unexpected that catches us off guard. It's more likely to be the

predictable events and transitions in our lives—things like starting a new

career, marriage, the birth of a child, the challenges teenagers present,

or buying a house—that find us unprepared. When you feel like you need

help dealing with a situation that's troubling you, call the Employee

Assistance Program on 1-800-234-1327 which is open 24/7.

The EAP has developed a comprehensive, nationwide network of licensed

and experienced counselors, including psychologists, clinical social

workers, and marriage, family and child counselors. These counselors are

located at offices convenient to your home or work.

The EAP provides a variety of services available to - employees and their

household members. Below are just a few, but much more information

is available on the FAA and EAP websites as well as through brochures and posters.

1. Concierge Services (very helpful for those new to the area)

2. Child Care Assistance

3. Elder Care Assistance

4. Legal Referral Services

5. Counseling

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Maps

( • Cape Tracon – Google Maps)

Directions to Cape TRACON

FROM LOGAN AIRPORT

Take I-93 to Route 3 south towards Plymouth. Cross over the Sagamore Bridge

take the first exit off. Go to end of exit and turn left at the signal light.

Follow road up alongside the canal to the Bourne Rotary, enter the rotary at 6

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o’clock and exit at 12 o’clock (3rd exit Route 28) follow route 28 to the Otis

Rotary. * Enter the rotary at 6 o’clock, circle left and exit at 9 o’clock (Mass

military reservation.) Go up to main gate. (See map and directions to TRACON

below.)

FROM PROVIDENCE

Take I-95 north to Providence. Take Exit 19 over the Washington Bridge onto

I-195 East towards Cape Cod. Stay on I-195 until it connects with I-495/Route

25 (exit 22B) going east. Go over Bourne Bridge. Take route 28 south to the

Otis Rotary and exit the rotary at the Mass Military Reservation. (See map and

directions to TRACON below.)

FROM POINTS WEST

Mass Pike to I-495 to Rt 25 (I-95 melds in to Rt 25) to the Bourne Bridge.

Take route 28 south to Otis Rotary and exit the rotary at the Mass Military

Reservation. (See map and directions to TRACON below.)

(Google Maps)

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(Google Maps)

Through the main gate on Connery Ave up to the rotary, take first right

out of rotary on to West Outer Road. Go to stop sign #1, then stop sign

#2, cross over on to South Outer Road, follow South Outer road up to

the I-Gate (Inner gate). Go through the I- gate and follow road all the

way around to the stop sign. Turn left at stop sign, go to end and turn

right in to the Control Tower parking lot.

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Employment Opportunities

You may have family members who would like to seek employment in

the area as well. Listed below are a few of the available information

venues. Additionally, there are several local newspapers that

advertise job opportunities.

These places include employment, unemployment, labor market

information, job fairs, career opportunities, and more……..

Human Resources Division

One Ashburton Place, Room 301

Boston, MA 02108

(617) 727-3555 (HRD Main Office)

1-800-392-6178 (Toll Free Number)

(617) 878-9762 (TTY)

New England Employer.com

P.O. Box 656

Hyannis, MA 02601

Customer Service (508) 362-7894

Fax (508) 362-0059

Email: webmaster@newenglandemployer.com

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Education

This page provides information on most school districts throughout Cape Cod.

Massachusetts Department of Elementary and Secondary Education

75 Pleasant Street

Malden, MA 02148-4906

(781) 338-3000

Below, please find a point of contact for each school district.

Barnstable Schools:

Barnstable

P O Box 955, 230 South Street, Hyannis, MA, 02601

P: 508-862-4952 F: 508-790-6454

Sturgis Charter Public

427 Main Street, Hyannis, MA 02601

P: 508-778-1782 F: 508-771-6785

Bourne Schools:

Bourne

36 Sandwich Rd, Bourne, MA, 02532

P: 508-759-0660 F: 508-759-7208

Upper Cape Cod Regional Vocational Technical

220 Sandwich Rd, Bourne, MA, 02532

P: 508-759-7711 F: 508-759-7208

Falmouth:

340 Teaticket Hwy, East Falmouth, MA, 02536

P: 508-548-0151 F: 508-457-9032

Harwich:

Cape Cod Regional Vocational Technical

351 Pleasant Lake Avenue, Harwich, MA 02645

P: 508-432-4500 F: 508-432-7205

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Harwich

81 Oak Street, Harwich, MA 03645

P: 508-430-7200 F: 508-430-7205

Sandwich:

365 Quaker Meetinghouse Rd, Suite A, East Sandwich, MA 02537

P: 508-888-1054 F 508-888-9505

Eastham:

78 Eldredge Pkwy, Orleans, MA 02653

P: 508-255-8800 F: 508-240-2351

Chatham:

425 Crowell Rd, Chatham, MA 02633

P: 508-945-5130 F: 508-945-5133

Wareham:

54 Marion Road, Wareham, MA 02571

P: 508-291-3500 F: 508-291-3578

Truro:

PO Box 2029, Truro, MA 02666

P: 508-487-1558 F: 508-487-4289

Colleges and Universities

Cape Cod Community College

220 Iyannough Road

West Barnstable, MA 02668

877-846-3672

The College Board

New England Regional Office

470 Totten Pond Road

Waltham, MA 02451-9150

Phone: 781-890-9150

Email: NERO@collegeboard.org

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Real Estate

Locating the perfect house is not easy. We have listed a few Real Estate

offices in the Falmouth area that may assist you in your search. This list is not

all inclusive you can find numerous real estate offices in any town or village on

Cape Cod and surrounding areas.

CENTURY 21 ACT1 Carol O’Loughlin Real Estate

59 Davis Straits 533 Palmer Avenue

Falmouth, MA 02540 Falmouth, MA 02540

(508) 540-9000 (508) 540-4200

REMAX

205 Worcester Ct # 4

Falmouth, MA 02540

(508) 540-3377

KINLAN GROVER GMAC

611 West Falmouth Highway

Falmouth, MA 02540 (508)-548-6611

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Cities and Towns

Barnstable Town Hall Bourne Town Hall Wellfleet Town Hall

67 Main Street 24 Perry Avenue 300 Main Street

Hyannis, MA Buzzards Bay, MA Wellfleet, MA

Brewster Town Hall Chatham Town Hall Yarmouth Town Hall

2198 Main Street 549 Main Street 1146 Rte 28

Brewster, MA Chatham, MA South Yarmouth, MA

Dennis Town Hall Eastham Town Hall

485 Main Street 2500 State Highway

South Dennis, MA Eastham, MA

Falmouth Town Hall Harwich Town Hall

59 Town Hall Square 732 Harwich Center

Falmouth, MA Harwich, MA

Mashpee Town Hall Plymouth Town Hall

16 Great Neck North Road 11 Lincoln Street

Mashpee, MA Plymouth, MA

Provincetown Town Halll Sandwich Town Hall

260 Commercial Street 130 Main Street

Provincetown, MA Sandwich, MA

Truro Town Hall Wareham Town Hall

24 Town Hall Road 54 Marion Road

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Truro, MA Wareham, MA

Police/Fire and Rescue Services

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This map represents the area and departments covered. For other town and

city police/fire rescue service information, please either go to the specific town

web-site or contact them directly.

Cape Cod Child/Elder Care Services

The following websites will provide you with information for seniors and for

childcare:

http://www.capecodseniors.org/

http://www.vnacapecod.org/

http://www.escci.org/

http://www.capecodhealth.org/

http://www.childcarenetwork.cc/

In addition day care assistance is available on the Otis Mass Military

Reservation – Call Sandra @ 508-968-6450

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Environmental Quality

This agency gives an overview of the states goals and requirements in terms of

environmental safety.

Massachusetts Department of Environmental Services

One Winter Street

Boston, MA 02108

(617) 292-5500

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Hotels/Motels

Holiday Inn Cape Cod Red Horse Inn Falmouth Inn

291 Jones Road 28 Falmouth Heights Rd. 824 Main Street

Falmouth, MA 02540 Falmouth, MA 02540 Falmouth, MA 02540

(877) 863-4780 (508) 548-0053 (508) 540-2500

Inn on the Square Sea Crest Resort Carleton Circle Motel

40 North Main St. 350 Quaker Road 579 Sandwich Rd.

Falmouth, MA 02540 N. Falmouth, MA 02556 E. Falmouth, MA 02536

(508) 457-0606 (508) 540-9400 (508) 747-8713

Comfort Inn Courtyard Cape Cod Days Inn Hyannis

1470 SR 132 707 Iyannough Rd. 867 Iyannough Rd.

Hyannis, MA 02601 Hyannis, MA 02601 Hyannis, MA 02601

(508) 771-4804 (508) 775-6600 (508) 771-6100

Radisson Hotel Hyannis

287 Iyannough Road

Hyannis, MA 02601

(508) 771-1700

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Hospitals

Cape Cod Hospital, 27 Park Street, Hyannis (508) 771-1800

Falmouth Hospital, 100 Ter Heun Drive, Falmouth (508) 548-5300

Visiting Nurse Association, 67 Ter Heun Drive, Falmouth, (508) 495-5716

Tobey Hospital, 43 High Street, Wareham, MA (508) 295-0880

Jordan Hospital, 275 Sandwich Street, Plymouth, Ma (508) 746-2000

Massachusetts General Hospital, 55 Fruit Street, Boston, MA (617) 726-2000

Brigham and Women’s Hospital, 75 Francis Street, Boston, MA (617) 732-5500

Children’s Hospital, 300 Longwood Avenue, Boston, MA (617) 355-6000

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Veterinary Services

1) Veterinary Associates of Cape Cod, 16 Commonwealth Ave, South Yarmouth,

(508) 394-3566

2) Cape Cod Cat Hospital (Cats only), 286 Route 130, Forestdale, (508)833-2287

3) Deer Run Veterinary Service, 168 Teaticket Hwy, East Falmouth, (508) 548-3406

4) Falmouth Animal Hospital, 188 Nathan Ellis Hwy, N. Falmouth, (508) 563-7147

5) Mashpee Veterinary Hospital, 430 Great Neck Road, N. Mashpee, (508) 477-9291

6) Sandwich Animal Hospital, 492 Route 6A, Sandwich, (508) 888-2774

7) Shawme Animal Hospital, 32 Route 6A, Sandwich, (508) 833-0883

8) W. Falmouth Veterinary Clinic, 593 Rte 28, W. Falmouth, (508) 540-5728

9) Cape Cod Animal Hospital, Race Lane and Osterville Rd, W. Barnstable, (508)428-6393

10) Hyannis Animal Hospital, 102 Ansel Hallet Rd., W. Yarmouth, (508) 775-4521

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Cape TRACON Directory

The following list provides the most commonly used phone numbers within the

Cape TRACON:

Front Desk (508) 563-1400

Laurie Mendes (Aviation Asst) laurie.mendes@faa.gov

Facility recorded line (508) 968-7126

TRACON

Facility Nights & Weekends (508) 563-1400/1428

TRACON

Facility Manager (508) 563-1425

Todd Friedenberg todd.d.friedenberg@faa.gov

Support Office (508) 563-1421

Dawn Wright (Support Specialist) dawn.wright@faa.gov

Facility Fax – Front Office (508) 563-1490

Facility Fax – TRACON (508) 563-1491

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