Automated Proactive Solution System (APSS) INSTALLATION GUIDE

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Table of Contents Table of Contents .......................................................................................................................................................... 2

Overview ...................................................................................................................................................................... 3

Pre-Requisites ............................................................................................................................................................... 3

Installation Process ....................................................................................................................................................... 3

Post Installation ........................................................................................................................................................... 10

Log Monitoring Configuration ........................................................................................................................................ 10

General .................................................................................................................................................................... 10

Setup Log Monitoring Policies Manually ....................................................................................................................... 10

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Overview This document summarizes the tasks and system requirements associated with the installation and operation of the Commvault

APSS automation solution. The recommendations and requirements outlined in this document must be followed in order to

ensure the successful and sustainable operation of the APSS solution.

Questions associated with this document may be addressed to set@commvault.com .

Pre-Requisites Prior to installing APSS the general prerequisites as documented in the APSS Requirement Checklist must be implemented.

To prepare for a successful installation of the APSS solution collect, and have available, the following information in order to

make the APSS menu selection process easier:

1. Which Solution Mode will be selected

a. Interactive – where available solutions prompt for user input before implementing a solution.

b. Automatic – where solutions follow Commvault Best Practices and the users is not prompted.

2. What CommCell users will have access to APSS solutions and alerts

3. If the Interactive Solution Mode is selected the following information should be available during the remainder of the

installation process:

a. Approval Email mailbox (i.e. – proactive@company.com)

b. Approval Email password ( i.e. password for mailbox account)

c. SMTP Server (i.e. smtp.company.com)

d. Approval Email Folder – mailbox folder where Solution Workflow input responses are stored. (i.e. Inbox,

Inbox/wf_solutions or wf_solutions depending at what folder level the mailbox folder is created under).

Installation Process 1. When first starting the installer the APSS Installer extracts the bundle of workflow solutions to the “...<Installation

Directory>\Reports\APSS” folder.

Click Next to proceed.

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2. Accept the License Agreement and click Next

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3. Enter the CommCell Administrative Credentials for the installation. The user must have Master Capabilities for the

CommCell.

a. Select Local to use local CommCell Credentials

b. Select Domain to use Domain Credentials

Click Next to continue the installation process.

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4. Select an Operation Mode. Either Automatic or Interactive mode is available to the administrator

Interactive

When selecting Interactive Mode the following information is required:

a. Approval Email mailbox (for example – proactive@company.com)

b. Approval Email password ( for example - password for mailbox account)

c. Email Server (i.e. smtp.company.com)

d. Approval Email Folder – mailbox folder where Solution Workflow input responses are stored.

(i.e. Inbox or some other folder).

i. Inbox is not recommended if the mailbox is an active user mailbox

ii. If a folder is created alongside of Inbox enter the folder like: proactive_approvals

iii. If a folder is created under Inbox enter the folder like: Inbox/proactive_approvals

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Automatic

When selecting Automatic mode no additional configuration is required.

**Important – when selecting Automatic the installer executes a series of processes in the background. Wait for the

installer to prompt for the next action prior to continuing. Do not turn off your computer or manually terminate the process.

5. If multiple workflow engines exist, select a Workflow engine for APSS workflow solutions.

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6. Select all users that will have access to APSS workflow solution Alerts and Inputs

a. All selected users have the ability to respond to Workflow Inputs when using the Interactive mode.

b. All selected users receive alert notifications from APSS Workflow Solutions.

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**Important: Please wait patiently for this portion of the installer to complete after clicking next.

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7. After the process completes a Summary pane is displayed.

Post Installation Please refer to the Automatic and Health Solutions for APPS documentation for post-installation information.

Log Monitoring Configuration

General

The APSS installer handles most configuration tasks required by the installer. When a Log Monitoring engine is already

configured, the APSS installer automatically creates APSS Log Monitoring policies.

In the event that a Log Monitoring engine is not configured prior to installing APSS, the apss_setup workflow can be used to

configure the Log Monitoring policies automatically.

Setup Log Monitoring Policies Manually

It is only necessary to manually configure APSS Log Monitoring policies when a Log Monitoring engine is not configured prior

to installing APSS.

The following steps are used to configure these policies:

1. Click on Workflows in the CommCell Browser

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2. Right Click and Execute the apss_setup workflow

3. On the Workflow Inputs screen select Log Monitoring Config and click OK

a. No other workflow inputs are required.

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4. When the workflow completes, expand Policies -> Monitoring under the CommCell Console Browser

5. Verify the following policies exist:

a. CVProactive – CS and MA CommVault Logs

b. CVProactive – CS and MA Windows Event Logs

c. CVProactive – Unix MA OS System Logs

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