Reference: 15/10 / E0003 - 1 -

Job Reference : 15/10/E0003Job Title: Senior Attendant (25 hours)Location: Crumlin Leisure Centre Closing Date: 31/03/2015 16:00

Application Form For Employment

Personal InformationTitle MissForename(s) Roisin Preferred Name to be addressed bySurname FergusAddress 19 Coolsythe Walk

RandalstownAntrim

Postcode BT41 3EBHome Telephone Number 07907280954Mobile Number 07907280954Work NumberEmail address roisinf17@yahoo.co.ukNational Insurance Number NX580659D

Reference: 15/10 / E0003 - 2 -

Employment HistoryPresent Or Most Recent Post:Date commenced employment: 07/11/2014Date left:Employer Name Antrim Borough Council/Antrim Forum/Crumlin Leisure CentreEmployer Address Antrim Forum

Lough RoadAntrimBT41 4DQCrumlin Leisure Centre2a Main Street CrumlinBT29 4UP

Job Title Casual Fitness Instructor (and Recreation Attendant for Crumlinonly)

Salary VariesReason for leaving N/APeriod of Notice N/ADuties and Responsibilities:Welcoming and engaging with customers, completing personal assessment forms, applying static teststo determine current health status or appropriate physical fitness tests and maintaining the health mattersdatabase, ensuring all personal information is stored securely. Familiarizing customers with fitnessequipment and producing personalized aerobic/resistance training plans. Instructing ab blast/circuitclasses e.g. with fitness suite members, fit and active, cardiac/cancer rehab, mental health and COPDgroups. Leading walking groups on the simply strolling/nordic walking programmes and supporting theActive Antrim team at school challenge events/Aspire Sport programmes by engaging with teachers/parents/children, marshalling, registering, supervising and safeguarding children, evaluating performanceand encouraging participants to gain/develop sport skills and knowledge.Setting up/removing fitness/sports equipment, including effective clearing of the facility/grounds onceevent/activity ends. Complying with health and safety procedures e.g. by ensuring the well-being ofcustomers, maintaining a high standard of cleanliness and reporting any broken/damaged equipmentto ensure equipment/facility is fully operational. Promoting events/activities and in general working aspart of a team to ensure success of event/activity/day-to-day running of facility by completing any othernecessary tasks.

Previous posts: All previous employment must be accounted for in your application (at least forthe last ten years - if applicable).

DatesEmployer Name Position Held

From -ToReason For Leaving

26/10/2012Active Antrim Team, AntrimBorough Council Volunteer Ongoing

13/07/2013Antrim Forum Fitness Suite,Antrim Borough Council Fitness Instructor 13/01/2014

End of work placement

11/03/2013Antrim Forum Fitness Suite,Antrim Borough Council Fitness Instructor 11/09/2013

End of work placement

20/05/2014Ulster Rugby Fitness Development Coach(voluntary) Ongoing

Reference: 15/10 / E0003 - 3 -

09/05/2014Giro d'Italia Marshall (voluntary)

11/05/2014End of event

05/08/2013World Police and FireGames

Field of Play/Sports Admin(voluntary) 10/08/2013 End of event

17/11/2012Randalstown Rugby Club Sports Coach (voluntary) Ongoing14/02/2009N/A Carer for parent Ongoing

13/03/2000

Mr Bernard Lavery, LaverysBar, Belfast Part-time bar tender 24/11/2002

Enrolled in a full-timedegree (Also worked forthis employer on a previousoccasion 05/06/1989 -20/02/2000 as a part-time/full-time bar tenderto chargehand and leftdue to wanting a newchallenge and to travelbefore embarking on a newcareer path)

23/09/1999Mr Christophe Le Beax,Shamrock Bar, Marseille,France

Full-time bar tender20/02/2000

I was travelling aroundEurope and temporarily tookthis position to finance mytime there.

Reference: 15/10 / E0003 - 4 -

ReferencesPlease give the contact details of two persons not related to you, willing to act as a referee. The firstreferee should be your current/most recent employer and be in a direct supervisory/managerial capacity. The second reference, where possible, should be a previous employer. References will only be sought aspart of the pre-employment check after the final interview.

Referee 1Name: Mrs Janine BeazleyJob Title: Recreation ManagerCompany Name: Crumlin Leisure CentreAddress: 2a Main Street CrumlinPostcode: BT29 4UPEmail Address: crumlinlc@antrim.gov.ukTelephone number(s): 02894452733

Referee 2Name: Mr Craig FullertonJob Title: Duty ManagerCompany Name: Crumlin Leisure CentreAddress: 2a Main Street CrumlinPostcode: BT29 4UPEmail Address: crumlinlc@antrim.gov.ukTelephone number(s): 02894452733

If you have not named your current employer (or your most recent employer), please state why:

Reference: 15/10 / E0003 - 5 -

Shortlisting CriteriaONLY THIS SECTION OF THE FORM WILL BE USED FOR SHORTLISTING PURPOSES

Important Note For Applicants:

For shortlisting purposes, Selection Panels will ONLY use this section of the application form. Candidates MUST demonstrate how they meet the essential criteria and desirable criteria in the relevantsection . For all experience candidates must detail: Employer Name, Job Title and Dates of Employment. Each criteria is assessed individually and must therefore be completed in full i.e. candidates should notrely on information included in a previous answer for another criteria.

Essential Criteria

1. Possess a current recognised Level 2 Fitness Instructor Qualification.Please detail: (1) Title of Qualification (2) Subject (3) Result and Date Obtained

Number of words available: 750

Yes I possess a current recognized Level 2 Fitness Instructor Qualification gained via theLeisure Industry Academy, Belfast.1) Active IQ Level 2 Gym/Fitness Instructor (Certificate in Fitness Instructing)2) Gym/Fitness Instructor3) Pass 02/04/2013This course was successfully completed as part of my work placement with the Antrim Forumas a fitness instructor (11/03/2013 - 11/09/2013 and 13/01/2014 - 13/07/2014) qualifying meto work within a gym environment. The course content included anatomy and physiologyfor exercise, how to support customers who participate in exercise and physical activity (e.g.forming effective relationships and addressing customer barriers), health and safety issuessuch as the use of physical activity readiness questionnaires (PARQ)/personal assessmentforms, safeguarding children and vulnerable adults and how to collect information to plansafe and effective gym-based exercise programmes (taking into account contraindications toexercise and safety guidelines for special populations e.g. pregnant women and the elderly.

Essential Criteria

2. Have one years experience of working in a customer facing role in a Fitness Suite orsimilar relevant environment. For all work experience candidates must detail:

Reference: 15/10 / E0003 - 6 -

(1) Employer Name (2) Job Title & Duties (3) Dates Employed (Month & Year)i.e. i.e. Jan 09 Jan 11

Number of words available: 750

Yes, I have over one years experience of working in a customer facing role in a fitness suiteenvironment1) Antrim Forum/Antrim Borough Council (and Crumlin Leisure Centre)2) Casual Fitness Instructor 3) Work placements March 13 - Sept 13 and Jan 14 - July 14. Employed from Nov 2014 topresent (employed at Crumlin Leisure Centre from Jan 15 to present).My duties include:

Welcoming all fitness suite members and visitors by being courteous, introducing myselfand asking if I can assist them. Dealing with each one in a prompt manner or, if alreadyassisting a customer, acknowledging their presence and assuring them they will be seen bya member of staff as soon as possible.

Providing a personal assessment form to new customers (or being aware of the conditionspertaining to exercise referral/condition management customers) in order to targetimprovement and maintenance of good health and well-being and/or manage a healthcondition.

Managing customer service expectations i.e. providing options to a customer if a particularservice is unavailable e.g. if a specific machine is out of order suggesting an alternativemachine or exercise that produces the same outcome.

Assisting customers to locate various areas within the facility/grounds by either directingthem or personally accompanying them to their destination.

Regularly engaging with customers regarding their programmes and progression. Emphasizing the importance of proper exercise technique (especially to customers withmedical conditions) and encouraging exercise safety to minimize risk of injury.

Assisting with all enquirers (in person, by telephone or email) and/or redirecting themto another member of staff if the enquiry is outside my area of expertise. Consistentlyrequesting feedback on the customers satisfaction with the outcome and asking if theyrequire further assistance.

Maintaining a personal value of 'treating individuals in the same manner in which I would liketo be treated' by being respectful, well-mannered, approachable and helpful at all times.

Engaging with customers/visitors from a range of diverse backgrounds and abilities/disabilities e.g. Riverside school (young people with intellectual difficulties), cardiac/cancerrehabilitation, mental health and COPD groups or young athletes and striving to delivera consistently high level of customer service, recognizing the importance of creating anenjoyable and beneficial experience.

Maintaining good relations with work colleagues, managers, maintenance personnel etcby being helpful and proactive at all times, working as a team towards a common goal ofproducing a smooth customer service experience e.g. in peak periods remaining after a shifthas ended in order to assist fellow fitness instructors when short-staffed.

Producing personalized training programmes, selecting exercises taking into account goals,any health risks presented, movement and technical ability and/or size and shape, keeping

Reference: 15/10 / E0003 - 7 -

all information confidential and sharing only with work colleagues so they are aware of anycontraindications.

Setting SMART (Specific, Measurable, Achievable, Realistic, Time-bound) goals with thecustomer where appropriate e.g. a new member that is not an experienced gym user.

Familiarizing the customer with the fitness suite equipment and gym environment(highlighting that the majority of the machines cater for both disabled and non-disabled, andadapting exercises where necessary).

Being supportive and non-judgmental by building rapport with the customer and gaugingtheir state of readiness for the session (both mentally and physically).

Providing clear, technically correct instructions, taking into account safety at all times. Praising and reinforcing good technique and adapting communication style wherenecessary (i.e. employing the three main styles of learning - visual, auditory andkinaesthetic), easing back on customer monitoring as form improves to allow forindependence and growth of confidence. Understanding that good communication is key toobtaining customer cooperation and understanding, and in building their self-confidence andself-esteem.

Addressing customer complaints/concerns in a calm manner by actively listening to theproblem, paraphrasing/summarizing main points to obtain clarity, empathizing with theirsituation and taking immediate action to resolve the issue, offering an alternative whereappropriate (within professional boundaries and area of expertise). Sharing informationwith work colleagues/managers so that they are aware of the situation (depending on theseriousness of the complaint) and conducting a follow-up with the customer in person, bytelephone or email to ensure they are satisfied with the outcome and/or to offer furtherassistance if required.

Being patient, empathetic and supportive, allaying any fears associated with participatingin exercise/physical activity e.g. being aware if a customers anxiety levels are high and/orfitness levels/confidence is low and taking them to a quieter area of the fitness suite to trainor adapting exercises to match fitness levels.

Desirable Criteria

3. Possess a current recognised qualification in any discipline e.g. kettle bells,aerobics, spinning etc.Please detail: (1) Title of Qualification (2) Subject (3) Result and Date Obtained

Number of words available: 375

Yes I hold additional fitness instruction/coaching qualifications:1) Active IQ Level 3 Personal Training2) Personal Training3) Pass 29/07/14Completing this course qualifies me to work outside the gym environment with the abilityto act as a nutritional adviser. The course content included anatomy and physiology forhealth and exercise, the principles of nutrition, goal setting, use of consultations and lifestyle

Reference: 15/10 / E0003 - 8 -

analysis to develop aerobic/resistance based programmes including the addition of varioustraining systems, and application of static health and fitness tests.

1) Irish Rugby Football Union (IRFU) Rugby Stage 1 (Long-Term Player Development -LTPD)2) Rugby Stage 13) Pass 03/02/2013

1) Irish Rugby Football Union (IRFU) Rugby Stage 2 (Foundation Level)2) Rugby Stage 23) Pass 12/05/2013Both of these qualifications were obtained via my position as a volunteer sports coach withRandalstown Rugby Club (Nov 2012 to present) and qualify me to coach children/youngpeople under the age of 16 years old.

1) Northern Health and Social Care Trust (HSCNI) Walk Leader2) Walk Leader3) Pass 10/08/2012This course enabled me to plan, organize and deliver safe and effective health walks aspart of the Simply Strolling and Nordic Walking programmes ran by the Active Antrim Team/Countryside Recreation (volunteer from 26/10/2012 to present).

I have also attended sport related workshops:1) Skills for Sport, fundamentals of movement workshop (agility, balance and coordination)ran by Sport NI (11/10/2012) which facilitates my position as an Activ8 Wildcats coach(13/11/2012).2) Including people with disabilities in your club ran by Disability NI (12/11/2012). Thisworkshop included examining access to facilities, inclusion in activities and guidelines toappropriate, acceptable terminology in relation to individuals with a disability.

In addition I have taken ab blast classes in the Antrim Forum fitness suite and circuit classesfor Fit and Active, cardiac/cancer rehab, mental health and COPD groups

Reference: 15/10 / E0003 - 9 -

I have also recently completed a Masters in Sport and Exercise Psychology (Jan 14 - Jan15 : awaiting result) which has provided me with the knowledge of how to assist individualswith their exercise and sporting performance e.g. applying techniques that aid in increasingmotivation and confidence or reducing anxiety levels.

4. Hold a current recognised First Aid Qualification.Please detail date obtained:

Number of words available: 375

Yes I hold a current First Aid Qualification: SR Training NI (HSENI App No.147) FirstAid at Work 16/09/2012 (valid until 15/09/2015). The course content of this qualificationincluded the aims of first aid (preserve life, prevent the situation from worsening and promoterecovery), the priorities of treatment using the DR ABC acronym (Danger, Response, Airway,Breathing and Circulation) as a means to treat any life-threatening conditions in a priorityorder in both adults and children, cardio pulmonary resuscitation and the use of an automatedexternal defibrillator, the recovery position and the recognition and/or treatment of variousinjuries/health conditions including:

Head injury (concussion, compression, fractured skull) Hypoxia Choking Anaphylaxis Asthma attack Hyperventilation Collapsed lung Drowning Angina/Heart Attack Shock - e.g. Hypovolaemic/Carcinogenic/Anaphylactic Wounds and Bleeding - e.g. contusion, laceration, puncture, nose bleeds, eye injuries Poisons, Burns and Scalds Fractures e.g. closed, complicated, open and green stick Sprains and Strains Hypothermia Heatstroke Diabetes Epilepsy/Seizures

Information relating to RIDDOR (Reporting of Injuries, Diseases and Dangerous OccurrencesRegulations, 1995) was also provided in addition to the completion of an accident book/firstaid casualty report form.

Automated External Defibrillator (AED) Training Programme - Paul Berry First Aid TrainingCertificate No. PBFAT 077/009 (Nov 2014)

Reference: 15/10 / E0003 - 10 -

Desirable Criteria

5. Hold a recognised Condition Management Qualification e.g. cardiac rehab, exercisereferral, cancer rehab etcPlease detail: (1) Title of Qualification (2) Subject (3) Result and Date Obtained

Number of words available: 750

Yes I hold a recognized Condition Management Qualification gained via the Leisure IndustryAcademy, Belfast1) Active IQ Diploma in Exercise Referral2) Exercise Referral3) Pass 02/04/2014This qualification enables me to offer nutritional advice and lifestyle guidance, and plan andimplement training programmes with individuals diagnosed with low risk medical conditions,being mindful of the symptoms of their conditions and being aware of the possible side effectsof common medications. The conditions covered by the course included:

Hypercholesterolaemia Diabetes Obesity Hypertension Coronary Heart Disease Osteoarthritis Osteoporosis Rheumatoid Arthritis Simple Mechanical Back Pain Mental Health Conditions - Depression, Anxiety and Stress Chronic Obstructive Pulmonary Disease (COPD) Asthma Total Joint Replacement hip/knee) Multiple Sclerosis Parkinsons Disease Stroke

I also became more aware of the exercise referral process (from GP to fitness environment)and the role of physical activity in the maintenance of health and well-being/management of ahealth condition

Desirable Criteria

6. Have experience in marketing of a Fitness SuiteFor all work experience candidates must detail:

Reference: 15/10 / E0003 - 11 -

(1) Employer Name (2) Job Title & Duties (3) Dates Employed (Month & Year)i.e. i.e. Jan 09 Jan 11

Number of words available: 750

Yes I have experience in marketing of a fitness suite:1) Antrim Forum Fitness Suite (and Crumlin Leisure Centre), Antrim Borough Council2) Casual Fitness Instructor (and recreation attendant in Crumlin Leisure Centre)3) Work placements March 13 - Sept 13 and Jan 14 - July 14. Employed from Nov 2014 topresent (employed by Crumlin Leisure Centre from Jan 15 to present)My duties with regard to marketing a fitness suite include:

Welcoming all fitness suite members and visitors by being courteous, introducing myself andasking if I can assist them.

Giving customers/visitors a tour of the fitness suite (and other areas of the facility) drawingattention to special features e.g. Antrim Castle gardens/3G sports pitches.

Illustrating the Smartcard kiosks, explaining how the Smart card records performance datawhen applied to the Pulse fitness equipment.

Demonstrating the Pulse fitness equipment with television/ipod docking systems and thefree weights area, highlighting that the majority of the machines in the fitness suite cater forboth the disabled and non-disabled.

Discussing the various price and membership options, providing a hard copy for thecustomers perusal along with further information on fitness classes available, including the15 minute abs blast/whole body blitz classes.

Supplying the Active Antrim magazine to promote activities/events held in the fitness suite,the Antrim Forum in general, Allen Park and local community centres. Distributing flyerse.g. to customers and local businesses regarding activities/events in order to promote thefacility e.g. Fit and Active, Gymnastics, birthday parties etc.

Introducing customers to other staff members including fellow fitness instructors, healthmatters consultants and membership advisors etc so they can become familiar with theteam and feel comfortable and confident with the service provided.

Capturing contact details during peak periods when the membership advisor is unavailablee.g. when dealing with another customer in order to obtain and provide any otherinformation that cannot be given at the time e.g. further details regarding direct debitpayment.

Highlighting membership benefits i.e. use of the fitness suite (including free induction), moveit classes, swimming pool, spa and athletics track, in addition to discounted spa therapy/treatments. Allen Park golf membership and Antrim Forum Eatery. Drawing attention tothe ability to access free wifi. Promoting activities at Crumlin Leisure including birthdayparty events with full use of kitchen facilities, two floodlit 3G pitches which combine toproduce a full size rugby/gaelic pitch in addition to 10 changing rooms and the availability ofconference rooms.

Establishing a clean and tidy working environment by ensuring fitness equipment is wipeddown and that weights, swiss balls, mats and benches etc are returned to their correct placeof storage, adequate supplies of paper cups, rolls of tissue, hand sanitizer etc are availableand bins are emptied regularly. Ensuring that changing facilities and toilets are also freefrom any rubbish, adequate stock levels of soap and toilet rolls are available and a high

Reference: 15/10 / E0003 - 12 -

level of cleanliness is established. Ensuring the facility and grounds in general are in linewith health and safety procedures, understanding that first impressions have an impact onobtaining new customers and maintaining high standards can retain members (and reducerisk of injury).

Desirable Criteria

7. Have experience of operating a fully computerised tilling and booking system.For all work experience candidates must detail: (1) Employer Name (2) Job Title & Duties (3) Dates Employed (Month & Year)i.e. i.e. Jan 09 Jan 11

Number of words available: 750

Yes I have experience of operating a full computerized tiling and booking system:1) Crumlin Leisure Centre2) Casual Fitness Instructor/Recreation Attendant3) Jan 15 to presentAs part of my duties I have used the Te Leisure system for:

Checking for availability and taking booking of classes/hiring of the halls/pitches. Adding and receiving notes in order to maintain clear lines of communication with fellow staff

members, managers and the membership advisor, allowing for other members of staff to befully informed of day-to-day queries and concerns and to be aware of what is occurring inthe facility/grounds.

Using the system to be proactive with regard to setting up/removal of equipment for events/activities i.e. having the ability to plan the day/evening ahead to ensure smooth running ofevents.

Swiping members into the fitness suite and taking monies when duty manager/membershipadvisor is unavailable (e.g. when dealing with another customer) to ensure an effective andefficient service.

Reference: 15/10 / E0003 - 13 -

DECLARATION

I understand and accept that all of the information I have provided on this form is complete andaccurate to the best of my knowledge. I understand that if I am found to have given false information orto have wilfully suppressed any material I will be liable to disqualification and if appointed, dismissal.

Signed: __________________________________ Date: __________________________________

The information on this form is required by Council for the purpose of processing your form. Theinformation is covered by the provisions of the Data Protection Act 1998. By ticking this box you allowthe Council to process and retain the information for the purpose(s) stated.