‍‍Andrew‍Hawkins2738‍Center‍Star‍Road,‍Ragland,‍AL‍‍35131 | (205)‍447-2876 | Andrew.hawkins12@yahoo.com

ObjectiveEnthusiastic‍to‍apply‍academic‍and‍professional‍background‍towards‍launching‍a‍successful‍career‍with‍an‍employer‍offering‍opportunities‍for‍professional‍development‍in‍exchange‍for‍demonstrated‍drive‍and‍commitment‍to‍superior‍job‍performance.

ProfileMotivated,‍personable‍professional‍with‍a‍diverse‍employment‍history‍and‍a‍successful‍track‍record‍of‍exceptional‍customer‍service.‍Talent‍for‍quickly‍mastering‍technology.‍Diplomatic‍and‍tactful‍with‍professionals‍and‍non-professionals‍at‍all‍levels.‍Accustomed‍to‍handling‍sensitive,‍confidential‍records.‍Demonstrated‍history‍of‍producing‍accurate,‍timely‍reports.‍

Flexible‍and‍versatile‍–‍able‍to‍maintain‍a‍sense‍of‍humor‍under‍pressure.‍Poised‍and‍competent‍with‍demonstrated‍ability‍to‍easily‍transcend‍cultural‍differences.‍Thrive‍in‍deadline-driven‍environments.‍Excellent‍team-building‍skills.

EducationAAS NSA | SEPTEMBER 2014 | ITT TECHNICAL INSTITUTE - BESSEMER, AL

· Major:‍Network‍Systems‍Administration‍(NSA)

CERTIFIED AVIONIC TECH | JULY 2002 | NAVAL AVIATION ACADAMEY - PENSACOLA, FL

· Major:‍Aviation‍Electronics‍(AT)

GENERAL DIPLOMA | MAY 1998 | HAYDEN HIGH SCHOOL – HAYDEN, AL

· Major:‍General‍Academic‍Diploma

Skills & Abilities Strong‍communication,‍written‍and‍

verbal MS‍Windows‍XP,‍7,‍8,‍10 MS‍Office MS‍SQL WAN LAN

Customer‍service General‍office‍duties Electric/Electronic‍repair Subnetting IP‍configuration Multitasking

ExperienceKEYHOLDER (MANAGER) | DOLLAR GENERAL – PELL CITY, AL | JUNE 2016-OCTOBER 2016

Performed‍cashier‍and‍stocking‍duties‍with‍manager‍management‍authorizations. Maintained‍store‍operations‍while‍providing‍customer‍service‍and‍team‍training‍

independently. Counted,‍organized‍and‍filed‍cash‍tills,‍safe‍reserves‍and‍store‍deposits.

CUSTOMER SERVICE REPRESENTATIVE | CAHABA GBA – BIRMINGHAM, AL | SEPTEMBER 2009-JANURARY 2010

· Received‍calls‍from‍medical‍care‍providers‍and‍insurance‍agencies‍regarding‍beneficiary‍policies‍and‍information/account‍updates‍in‍a‍call‍center‍environment.

· Maintained‍and‍updated‍beneficiary‍policy‍information‍databases‍appropriate‍to‍the‍type‍of‍policy.

CUSTOMER SERVICE REPRESENTATIVE | CITIGROUP – JACKSONVILLE, FL| JUNE 2006 – NOVEMBER 2007

· Received‍incoming‍calls‍from‍cardholder‍clients‍to‍assist‍with‍account‍inquiries,‍information‍updates,‍and‍additional‍available‍services‍in‍a‍call‍center‍environment.

· Maintained‍and‍updated‍card‍holder‍account‍information,‍policies,‍and‍services‍confidentially‍in‍compliance‍with‍both‍company‍and‍legal‍security‍regulations.

· Offered‍additional‍card‍services‍appropriate‍to‍the‍client’s‍needs‍and‍benefits,‍with‍a‍high‍success‍rate‍that‍earned‍various‍top‍performer‍awards‍throughout‍employment.

AVIONIC TECHNICIAN | U.S. NAVY – JACKSONVILLE, FL| SEPTEMBER 2001 – SEPTEMBER 2005

· Organized‍and‍performed‍electronic‍maintenance‍for‍several‍SH-60B‍(Seahawk)‍helicopters,‍including‍wire‍connector‍repair,‍corrosion‍prevention,‍and‍regular‍safety‍inspections,‍often‍as‍acting‍crew‍leader.

· Obtained‍Plane‍Captain‍(PC)‍qualification‍and‍assigned‍to‍flight‍line‍operations,‍such‍as‍air‍traffic‍control,‍live‍fueling,‍and‍flight‍authorization‍following‍my‍conduction‍of‍a‍pre-flight‍inspection.

· Performed‍on‍a‍project‍team‍to‍completely‍dismantle‍and‍rebuild‍a‍SH-60B,‍assisting‍with‍all‍relevant‍departmental‍operations:‍avionic,‍electrical,‍hydraulics/airframe,‍mechanical,‍and‍ordinance.

· Awarded‍several‍ribbons‍and‍medals‍for‍achievements‍of‍excellence,‍including‍Expert‍Marksman,‍Captain’s‍Commendation,‍Good‍Conduct,‍and‍Wartime‍Service.

Page‍2