Rsum Andrew BlundenOD, HR, Change & Business Improvement Executive

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PhilosophyWith an MBA and a Master of Information Systems, Andrew Blunden is a passionate, ethical and accomplished senior executive dedicated to the development & implementation of effective strategy, analysis and repair of business processes, improvement of capability and culture and delivery of professionally managed change. The depth and width of his consulting experience is significant and he has also performed international specialist & executive roles. He delivers value for clients through his ability to select appropriate contingency approaches, bridging of strategic, operational and IT issues and management of complicated project and change environments in support of service, quality and productivity outcomes for clients.Andrew sees himself as a mentor and leader and as a member of an executive team within an exciting growth organisation.Values, ethics, empathy

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Experience Profile

Public SectorFederalStateLocal Council(NSW, TAS, Qld , Vic)AusAidIndii

Functions Strategy &Operations Institutional reformProgram leadershipIT ImplementationHR, OD, IRConsultingBPRChange managementLearning & DevelopmentEH&S

InternationalUKNZSingaporeSouth AfricaCanadaIndonesiaAustraliaPrivate SectorITLearning & DevelopmentManufacturingTransportTelecommunicationsBankingInsurancePrimary Utilities

Breadth by sector , industry and country

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Skills FocusUpstream & Downstream capability - Fit & Value Add

StrategyStrategic AnalysisStrategic PlanningOperational PlanningOrganisation DesignGap Analysis

PeopleSkills assessmentChange managementHR & OD ManagementProgram leadershipIR & EBA experienceCulture change programsPerformance management systemsLearning Program designFacilitation & Coaching

SystemsBusiness IntelligenceWeb & Intranet Knowledge Mgt systemsIT ImplementationProcess systems integrationDocumentationQuality Dupont Safety

ProcessFunction & Process designService Quality ImprovementBusiness Process Re-engineeringLean Six SigmaProblem solvingInnovation

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Role AlignmentExecutive managementStrategy & Operational planningProgram and Project leadershipTransformational change program leaderConsulting & high level facilitation skillsHR, OD, Business Improvement & Change managementModels & MethodologiesIT systems integration & Process designOrganisational design, Culture change & Institutional reformQuality, Service & Productivity improvementKnowledge ManagementProblem solving & Innovation programsLearning program & Curriculum designPerformance Management & Business Intelligence

Mix and depth

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AchievementsGrowth of IT training business doubling turnover and improving profitMulti million $ cost savings projects for significant US productivity organisation across Telecommunications, Banking, Insurance and primary sector clientsDownsizing - Reduction in manufacturing workforce by 200+ without lost time or industrial disputesCoordinated implementation of automated manufacturing work processes without production loss through enhanced planning, process design and trainingDeveloped and implemented an absence management program significantly impacting employee absence and $ leave costsSuccessful commercialisation of an International government bus companyBusiness Process Reengineering of a state government department processes resulting in significant cost savings, improved efficiency and value as well as knowledge continuitySuccessful integration of incident management IT systems resulting in improved incident response, fuel savings and responder staff safety improvement

Snapshots only

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Achievements continuedDevelopment and delivery of an elaborate Australia wide leadership and management program to 160 staff resulting in significant improvement in management competency, decision making, leadership and problem solving with direct cost savings.Successful introduction of self managed work teams in a blue collar environment without lost time or industrial dispute and resulting in multi million $ savingsDelivery of a culture change program resulting in reduction in conflict and improved morale across the organisationDevelopment of enhanced business and operating strategies for multiple clients resulting in improved revenue and cost savingsSuccessful establishment of a multi agency program office for a state government department integrating various technologies and functionsSuccessfully supported the implementation of SAP and Business Intelligence IT systems for corporate clientsDelivered six Enterprise bargaining agreements without industrial dispute and gained significant productivity and cost savingsDeveloped a production management system for a plastic moulding company resulting in major cost reduction and profit increasesLarge cost savings from a successfully implemented problem solving and continuous improvement program

Snapshots only

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QualificationsMaster of Business Administration - QUT - 2002Master of Information Systems - USQ - 2007Currently part time PhD student - Knowledge transfer within project teams. (on hold)Diploma of Training and Assessment Systems 2002Certificate of Audio Engineering (SA School of Audio Engineering 1990) Crosby College QES instructor (Phillip Crosby & Associates US 1994 accreditation)Dupont Safety System Manager Accreditation Myers Briggs Type Indicator (Instrument accreditation)Team Management Index (Instrument accreditation)Six Sigma Black belt (currently completing)

Learning

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Personal AttributesA passionate, ethical and positive leader with good relationship management skillsA strategic mindset but also capable of translating strategy to operational activities & actionsStrong business acumen & street wise approachAdvanced problem solving abilities and adaptive logicCollaborative pragmatic facilitator and presenterSense of humour used appropriately to dilute tensionSelf-directed, well organised, effective time managerPersistence and ability to follow through to get things done and meet commitmentsMyers Briggs Type Indicator INTJ

Accumen & effectiveness

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Role ExperienceExposure

2002 2014Practice lead of Business Improvement Division MRCagney & CEO Lean Challenge Business Consulting.Senior program and project consulting assignments including change management, productivity, quality, business process redesign. See project list.

Oct 96 2002Human Resource, Industrial Relations & Organisational Development Manager ACI - Owens Illinois Brisbane (glass manufacturing) Responsible for delivery of the full range of HR, IR and OD activities including Workforce planning, OH&S, Environment, Rightsizing of workforce, Absence management, Technology implementation including SAP, Enterprise Bargaining, Performance Management, Cultural Change and Continuous Improvement activities within a blue collar manufacturing environment.Conducted a major downsizing (200+ staff) without any lost time or industrial action.Introduced major new automated manufacturing technologies and planning for reskilled the workforce.Implemented an absence management program significantly reducing absence and cost of absence.Conducted the change support program for company-wide SAP implementation (change management)Designed the change support program for the company transformation program The 8 issuesDelivered 6 EBAs without industrial disruption.Implemented innovation and productivity improvement programs

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Role ExperienceContinued - 2

1994 1995National Training Manager - ANI Bradken Consolidated Brisbane (Heavy Engineering Metal industry)Implemented National Training Strategy and Metal Industry Competency Standards. Supported implementation of the Proudfoot Crosby Productivity & Quality Improvement Program throughout ANI. Also responsible for National Graduate, Professional Development, Role Clarity and Performance Management ProgramsImplementation of Proudfoot productivty and Crosby quality processes generating multi-million dollar savings for the company.Implementation of National metal industry competency standards and classification program for Bradken.Introduction of performance management and role clarity programs. Design of Bradken graduate program.

1991 1993Synergy Productivity Consulting Self employmentVarious clientsQuality and productivity improvement for SMEs including Paramount Leisure products, S&P Spa, Oricon and Qld Government

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Role ExperienceContinued - 3

1989 1990Change Management Productivity Installation Specialist - Proudfoot - Crosby Company (Palm Beach USA). Provision of specialist facilitation and Change Management support to quality and productivity improvement teams for major customer organisations. Quality Improvement and productivity Facilitator.Was a key member of multiple successful consulting productivity and quality improvement projects (Delivering multimillion dollar customer savings) Clients included, Channel 9, Westpac, Legal & General, Link telecommunications.

1986 87National Training Manager Apple Centre Canberra ACT Delivered training and multimedia services for mainly government clients.Doubled the financial turnover of the Apple CentreImplemented the first Apple multimedia learning authoring team in the ACT via the Apple Centre concept. Authored ground breaking multimedia and video products for major government client base

Pre 1986 Team leader through to Assistant Director ADP services Social Security Department Canberra (pre Centrelink) Led the ADP training team, was a member of the Stratplan implementation team.Member of the Stratplan major project implementation team. Mainframe and mini computer implementation across 150 offices, 6000 staff and 20 office automation products. Change management and business process, technology integration.

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Personal DevelopmentNeuro linguistic Programming (Dalmau)Computer Documentation (McKilliam)Computer Based Training Authoring (Boeing International)Time Management (Time Management International)Project Leadership (Patton)ISO9001 Internal Auditor (Quality Assurance Services)Team Management Systems (Margerison & McCann)Wilson Learning Problem solving training accreditationRogen Executive Presentation Skills

Depth and expertise

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Consulting ProjectsWidth by industry & taskEthekwini Busway Aurecon. High level Safety, Security, Operational management, learning design and change management supportAusAid TransJakarta - International Institutional Reform TransJakarta busesDepartment of Transport & Main Roads - Upper Mt Gravatt Bus station capacity review Project Management 2012Southbank Corporation - Southbank Risk Management 2012Department of Transport & Main Roads (DTMR) - Develop Intelligent Transport System Framework for Network Operations Planning 2011Translink - Mobility Management Business case and concept planning 2012Gold Coast Rapid Transit - Service Integration workshop 2012Sunwater - Maintenance Management Application and hardware business case 2011 - 12netBI Department of Transport and Main Roads Passenger Transport Taxi reporting DTMR 2011 12 (Business Intelligence and Data warehouse)Department of Transport and Main Roads - 2011 - State-wide Heavy Vehicle Road Operations Program Office Establishment project Department of Transport and Main Roads - Nerang Functional reorganisation 2010Department of Transport and Main Roads - Metro Brisbane 2009 -10Territory and Municipal Services ACT - Transport Capability Review

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Consulting ProjectsContinued - 2Department of Transport and Main Roads Brisbane City Council - Brisbane Metropolitan Traffic Management Centre Training and DevelopmentMRI Canada - Strategic planning Department of Transport and Main Roads Nerang Traffic Management Centre Centre &Traffic Response Service ImplementationTransLink - Net based business intelligence implementation supporting TransLinkDepartment of Transport and Main Roads - Nerang Main Roads Team Process Development & Business Process ReengineeringDepartment of Transport and Main Roads - Nerang Main Roads Recruitment & Training Operators Traffic Response OfficersTransLink - Business Process Review Busways Operations CentreTransLink - Busways Business Process ImprovementQueensland Transport (Integrated Transport Planning) - Divisional Strategic Business Planning ProcessBrisbane Transport - Net based Business Intelligence system installation support.Owens Illinois - Frontline Management Training program (Certificate level) in Manufacturing.Alcan - Safety Improvement Program BASF - Training knowledge base

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Consulting ProjectsContinued - 3ACTION - Management Information System - Systems Analysis ACTION buses ACT Education Queensland Smartcard research projectAlcan - Gove Team BuildingBrisbane Transport - Busway Operations Centre - Incident Management System Development Brisbane TransportMetroTas - Management Information System AnalysisOwens Illinois - Frontline Management Program Assessment MetroTas - Web based business intelligence system support & implementationBrisbane Transport Web based Environmental Management programBrisbane Transport - Reform Project, Introduction of Self-managed work teams (drivers), implementation of customer service program.Translink - Busway Operations Centre - Cultural changeBrisbane Transport - Incident Management System reconfiguration Brisbane TransportQueensland Transport - SEQIPP (South East Queensland Integrated Planning Process (Review Process)Queensland Transport - Business Planning Public Transport Division Qld Transport

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Consulting ProjectsContinued - 4Translink - Busway Safety Officer Recruitment processDepartment of Transport & Main Roads - Nerang Main Roads Traffic Management Centre reviewTranslink - Busway Safety Officer role reviewDepartment of Transport & Main Roads - Critical Incident Debriefings (Tugun Motorway)Translink - King George Square Inner Northern Busway - Training and Procedures developmentQueensland University of Technology - Culture change workshopsMRCagney ISO9001Translink - Busway Procedure Edits & TrainingACTION - Incident Management SystemACTION Procedures IMSDepartment of Transport & Main Roads - Queensland Taxi Contract Performance ReportingDepartment of Transport & Main Roads - Cairns Traffic Management Centre implementation adviceACTION - Business Process Review Bus Scheduling and PlanningDepartment of Transport & Main Roads - Traffic Management Centre - Operator TrainingQR National Derailment, Productivity and Safety improvement program

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Professional AssociationsMember Australian Institute Training & DevelopmentMember Project Management InstituteQUT AlumniLinked In ForumsChange ManagementBusiness Process ImprovementStrategy

Community & Involvement

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InterestsDigital PhotographyITAFL footballCar restorationAudio engineering & MusicMotorhomeInnovation

Work Life Balance

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Contact InformationAndy Blunden122 Williamson RoadTamborine, Qld, 4270Mobile +61 418624458Work +61 7 33203600Home +61 7 55438320Linked In http://au.linkedin.com/in/andrewblunden08/Email ablunden@bigpond.net.au

Speak to me before you make any decisions!

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