An Integration Journey: Road Trips from Afar

Thursday, May 1, 2008QHN Symposium 2008

Cathy FooksPresident and CEO

The Change Foundation

Changed Change Foundation• Established and endowed in 1995 by the OHA

• First ten years focused on grants, drivers of change and knowledge transfer

• Refocused in 2007 to become a policy “think tank”

• Two thematic research areas: understanding integration and quality improvement efforts in the community sector

Jurisdictional Review

• Purpose was to look at efforts to integrate service delivery, to extract common features or elements and to identify lessons learned.

• Literature review and case studies

Jurisdictional Review

• Managed care in the US• NHS (four different reforms)• Regional health boards/coordinated care in Australia• District health boards in New Zealand• Local health authorities in The Netherlands• Six health reforms in Germany• Regional health authorities in Canada

Common Elements

• At least 11 elements were identified as success factors in all jurisdictions

• One element that was not successfully implemented in all jurisdictions but was referenced by all as important (whether or not they achieved it)

Common Element 1 - Comprehensiveness

• Comprehensiveness of services across the continuum despite multiple points of access for specific patient populations

• Cited as first principle by all

• Includes services from primary care through tertiary and back into the community and in some locations includes linkage to social care organizations

• Some, but not all, include population health focus

Comprehensiveness

• Under the auspices of the LHINs:– Public hospitals (2007/08)– Mental health & addictions agencies (2008/09)– Community support service agencies (2008/09)– CHCs (2008/09)– LTC Homes (2008/09)– CCACs (2009/10)

Comprehensiveness

• Not under the auspices of the LHINs:– Physicians – Public health– Ambulance services– Labs– Provincial networks and priority programs

Common Element 2 – Patient Focus

• All cite the justification for integrated delivery is to meet patient need

• Leads to huge focus on internal process redesign within organizations but also across transition points

• Those with more of a population health focus stress the need to engage their communities in planning

• Size is referenced in the literature with a view that larger integrated systems have a more difficult time retaining a patient focus

Patient Focus• Not a lot of systematic information on this yet

• Satisfactions surveys in some sectors

• Can look at whether system is organized for easy patient access

• Can look at whether patients had enough information to make decisions

Patient Focus – % of People Reporting Wait of Six Days or More to see Doctor

Source: Commonwealth Fund, 2007

30

10

4

12

20

20

5

0 5 10 15 20 25 30 35

Canada

Aust

NZ

UK

US

Ger

Net

Patient Focus - % Reporting Doctor Explained Things in a Way They Could

Source: Commonwealth Fund, 2007

75

79

80

71

70

71

71

64 66 68 70 72 74 76 78 80 82

Canada

Aust

NZ

UK

US

Germany

Neth

Patient Focus - Patient Care Outside of Usual Office Hours in OntarioSource: National Physician Survey, 2007

% Answering Yes:• 79.7% have physician available for patient care

during non office hours

• 31.4% staffed clinic by physician or others in practice• 12.9% medical telephone advice with access to

medical record• 25.8% medical telephone advice without access to

medical record

Patient Focus – MD Use of Email Source: National Physician Survey, 2007

• 53.2% use to communicate with colleagues for clinical purposes

• 64.9% use to communicate with colleagues for other purposes

• 15.4% use to communicate with patients for clinical purposes

• 5.3% use to communicate with patients for other purposes

Common Element 3 - Geographic Rostering

• Geographic coverage with patient rostering with or without charge back

• Size is again referenced although from the opposite perspective – that is, larger numbers of clients are thought to create a more efficient integrated delivery system (generally thought to be about 1,000,000 minimum)

• Much harder to get volumes in the Canadian context with our geography – density becomes important

Geographic Rostering

• LHIN boundaries are geographic

• Some rostering at the primary care level (not related to LHINs)

% Support by Group Requiring Patients to Register with One Primary Health Care Provider, Canada

Source, Health Care in Canada, 2007

16

19

19

14

8

10

11

10

9

13

24

20

21

20

19

24

31

31

24

39

21

18

19

32

21

0 5 10 15 20 25 30 35 40 45

Public

Doctors

Pharamcists

Nurses

Managers

Strongly Oppose Somewhat Oppose Neutral Somewhat Support Strongly Support

Common Element 4 - Interprofessional Teams

• Development of interprofessional teams (assumes clinicians are in the tent either as employees or through contract) as best use of resources

• A lot of barriers are cited particularly around alignment of financial incentives

• Literature stresses the need for role clarity, an understanding of the decision authority for patient care (hierarchical or shared)

• If not clear, can result in much slower care processes and can inhibit real integration

Interprofessional Teams - % Support by Group Requiring Health Professionals to Work in Teams

Source: Health Care in Canada, 2007

3

15

4

2

1

3

10

1

1

2

19

20

13

11

3

32

32

30

24

28

38

23

51

61

65

0 10 20 30 40 50 60 70

Public

Doctors

Pharmacists

Nurses

Managers

Strongly Oppose Somewhat Oppose Neutral Somewhat Support Strongly Support

Common Element 5 – Standardized Care

• Care in an integrated system ideally can be standardized to support a quality agenda

• Use and acceptance of provider-developed, evidence-based clinical care guidelines and protocols are cited as important

• Also links to the facilitation of interprofessional teams, as all team members are following the same protocol

Standardized Care – Usage of Standardized Protocols, Hospital Group Average

Source: Hospital Report, Acute Care, 2007

45.8

40.6

38.1

26

0 5 10 15 20 25 30 35 40 45 50

Teaching

Community

Provincial

Small

Standardized Care – Usage of Standardized Protocols, Hospital Group Range

Teaching: 13.9% – 81.1%

Community: 1.8% – 69.9%

Small: 0.0% – 74.1%

Common Element 6 - Measurement

• Performance measurement focused on:– Process of integration– System, provider and patient outcomes

• Can start as an accountability approach but usually develops quickly into a quality focus

Common Element 6 - Measurement

• Literature contains a lot of work on indicator development but general conclusion that there is a “scarcity of literature relating to the performance of integrated health systems as whole”

• May be related to definitional difficulties, number of players involved, diversity of goals, capacity to attribute effects

MeasurementCurrent Published • CCO provider survey specific to integrated cancer services• Hospitals reporting some data related to transitions (eg ALC)

Planned Published• Integration indicators in accountability agreements• Ontario Health Quality Council populating high performing system

framework – integration is one component

Developing• LHINs developing series of indicators• JPPC developing indicators for home care

Common Element 7- IT

• Heavy investment in information technology, information management and communication mechanisms

• Especially key when providers are not co-located• For quality, efficiency and productivity reasons• System-wide and provider-specific information

systems that relate to each other• Underpins most of the other elements • Absence cited as huge barrier

IT – Hospitals Using Clinical Information Technology, Hospital Group Average

Hospital Report, Acute Care, 2007

79

62

59

40

0 10 20 30 40 50 60 70 80 90

Teaching

Community

Provincial

Small

Teaching: 63.6% - 98.3%

Community: 21.8% – 94.8%

Small: 9.1% - 70.3%

IT – Hospitals Using Clinical Information Technology, Hospital Group Range

Use of IT in Main Patient Care SettingSource: National Physician Survey, 2007

% Indicating they have:

Electronic health records: 31.5%

Electronic scheduling 50.7%

Electronic reminder for pt care 14.0%

Electronic interface to external pharm 4.3%

Electronic interface to lab/diag imag 26.4%

Electronic interface to share pt info 23.6%

Electronic warning for adverse drugs 13.6%

Common Element 8 - Culture

• Cohesive organizational culture with strong leadership and a shared vision of integration

• Much harder to do under virtual or horizontal integration

• Vertical integration also has its challenges but is more likely to change culture

Culture

???

Common Element 9 - Leadership

• Creating supportive environment, collegial culture, resolving conflicts requires a sophisticated leader and leadership vision

• Capacity to assess effectiveness and change course if required

Leadership

• Probably most telling element is that all others made refinements after a period of time (including Canadian RHAs)

• Changed number of regions, renegotiated roles with province/state, established provincial or national health authorities to deal with high end specialty care

• Will we?

Common Element 10 - Governance

• Strong governance with decision making authority• Whatever the mechanisms, the model must promote

coordination, align financial incentives, share risk and have clear accountabilities

• Seasoned board members and experienced management staff were cited as critical to success

• Hindrances cited include poorly designed structure, competitive system of governance, or too many management levels

Governance

• LHIN Boards• Local Boards• MOHLTC

• Agreement between MOHLTC and LHINs• Agreements between LHINs and local Boards just

beginning• Language of coordination and shared risk is in there

Governance

Who does:• Goal setting• Evidence based measurement and monitoring• Allocation

• Everyone seems to have a role to play?

• Where is final authority?

Governance Views About Canadian RHAsSource: Lewis and Kouri, Healthcare Papers, 2004

Boards CEOs MinistriesClear division of

Authority 50% 31% 32%

Residents end run

RHA and go to the

Minister 58% 87% 96%

Governance Views About Canadian RHAsSource: Lewis and Kouri, Healthcare Papers, 2004

Boards CEO MinistriesBoards are legally responsible

for things over which they have

insufficient control 77% 80% 59%

Boards are too restricted by rules 71% 70% 30%

Boards have less authority than

I expected 63% 64% 33%

Common Element 11 - Funding

• Population based funding formula applied equitably with programmatic funding dedicated to specific services

• The mechanisms for this vary greatly but all start with population based formula

• Jurisdictions that did not align funding models found they did not promote teamwork, time spent on integrative activities or health promotion

• Literature is unclear on best formula for integration purposes so at minimum age and gender have been used

Funding• LHINs and providers are supposed to have a balanced budget

• LHIN to provide providers with funding (currently based on historical allocations, service volumes, operating plans – not population based)

• If shortfall, parties will negotiate and revise requirements

• Accountability agreement has process for recovery of funding by LHINs subject to appeal

• Is this aligned with non-LHIN activity and provincial programs?

Not Quite So Common Element 12 – Involvement of Physicians

• Two aspects– Engagement of clinical leadership in planning, design, and

sometimes leading integration efforts. Much written about failure to do this and subsequent lack of integration success

– Ways to integrate primary care providers if they are the initial point of care (often used as an integration measure)

• Those that weren’t successful on this cite it as very important

Ontario 2008

• Continuum will be difficult while chunks of services are not aligned with LHINs

• Will need to focus on transition points across if patient focus is to be honoured

• Geographic boundaries are in place but hard to see how patients will be rostered without a linkage to primary care

• Increased use of interprofessional teams within facilities and in the primary care setting – can we link them?

Ontario 2008

• Increasing usage of standardized protocols – more work to do but going in the right direction

• A lot of discussion about measurement and a lot of indicators to be report – not a lot of actual measures of integration at present

• Pockets of very exciting work on the IT front at the provider level – how to achieve system level linkage?

• In future, further work to clarify governance and funding arrangements will likely be required.