ALM201 -Upgrade to SAP Solution Manager 7.1

8/10/2019 ALM201 -Upgrade to SAP Solution Manager 7.1

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Michael Klöffer, Active Global SupportJuly, 2011

ALM 201Upgrade to SAP Solution Manager 7.1



© 2011 SAP AG. All rights reserved.

Disclaimer

This presentation outlines our general product direction and should not be relied on in making a

purchase decision. This presentation is not subject to your license agreement or any other agreemenwith SAP. SAP has no obligation to pursue any course of business outlined in this presentation or todevelop or release any functionality mentioned in this presentation. This presentation and SAP'sstrategy and possible future developments are subject to change and may be changed by SAP at anytime for any reason without notice. This document is provided without a warranty of any kind, eithexpress or implied, including but not limited to, the implied warranties of merchantability, fitness particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in t

document, except if such damages were caused by SAP intentionally or grossly negligent.




Agenda

SAP Solution Manager Landscape• Landscape Components• SLD / LMDB• Diagnostics Agents & SAP Host Agents

Upgrade of SAP Solution Manager• Roadmap• Preparation

• Performing the Upgrade (or New Installation)• Post-Processing

Performing Post-Upgrade Configuration• Roadmap• Preparation

Lessons learned and more information




Orchestrate Your Solution with SAP Solution Manager

Run SAPlike a

Factory

A

Ma

SingleSourceof Truth

IntegrationValidation



Solution Manager Landscape


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Solution Manager Landscape Components

SAP Solution Manager 7.1

Manag

Manag

Ente



SAP Solution Manager Components on the Client PC

Client PC Components

Access to the Solution Manager withBrowser (Internet Explorer,…)

SAPGui

NetWeaver Business Client

For the different applications, some plugincomponents are needed

Microsoft Silverlight (for Introscope WebView)

Adobe Flash

Java Runtime Environment

BMC Appsight BlackBox



SAP Solution Manager Components on the Managing System


SAPBusiness

Warehouse

CA WilyIntroscope

LMDB SMSYS

Dire

Workcenter

Data Stores

Repositories

Engines

Applications

EFWK CTS+ …

RCA ServiceDesk ChaRM

Managing system components

SAP Solution Manager 7.1Is a dual stack system (ABAP & J2EE)

Includes SAP Business Warehouse

Includes CRM 7.0

Includes a license for CA Wily Introscope

Uses SLD & LMDB for landscape data maintenance

Possible sizing optionsInstallation of SAP BW on separate host

Installation of Wily Introscope Enterprise Manager onseparate host

Sizing of Wily Introscope with Manager of ManagerConcept



SAP Solution Manager Components On Managed System

Managed System

Diagnostics Agent

ABAP

Central SLD

Wily Host Agent

J2EECommand

Console

OSCommandConsole

ST-PIST-A/PI

(Extractors)

Managed system components

Managed SystemCan be any kind of SAP / non-SAP system

Can include a local SLD (e.g. Process Integration)

Depending on system type (ABAP/Java/…) different agents and pluginsare needed

Agents & PluginsOne Diagnostics Agent per virtual host

Agent applications are managed centrally from Sap Solution Manager system

One SAP Host Agent per physical host

For ABAP systems the plugins need to be installed, depending on themanaged system product (ST-PI and ST-A/PI)

For J2EE / Java and .Net systems, the CA Wily Introscope Byte Code Agent needs to be deployed (can be done from SAP Solution Manager)



Logical Landscape View


SAPBusiness

Warehouse

CA WilyIntroscope

SolarDirectory SMSY LMDB

Workcenter

Data Stores

Repositories

Engines

Applications

EFWK CTS+ …

RCA ServiceDesk ChaRM …

Managed System

Diagnostics Agent

Managed System

Diagnostics Agent

Managed System

Diagnostics Agent

SLD



SAP Solution Manager 7.1SLD & LMDB

Solution Manager 7.1

Local SLD(use optional)

Central SLD

SMSY LMDB

LMDB implications in 7.1:

Flexible landscape database based ondata model

No local SLD required anymore, but

Full synchronization between Landscand LMDB

Automatic data migration from SMSYthe 7.1 upgrade where needed for theSolution Manager scenarios

With 7.1 SP1 (Ramp-Up Version) thetechnical systems is moved to LMDB

It is planned to move product systemscomponents

Migration




SAP Solution Manager 7.1Outside Discovery & LMDB

Host B

Host A

DB

IIS

Virt Host A1

Virt Host B1

SolMan Host

OS Info

OS Info

SAP Host Agent

Diagnostics Agent

Diagnostics Agent

SAP Host Agent

Enhances available landscape information in LMDB in SAP So

Manager Support also products where no SLD data supplier is available,

Databases & Operating Systems

Microsoft components

Is aware of virtualization through information from SAP Host A

Works completely automatic with Diagnostics Agents


LMDB




Landscape scenariosWhere to install an agent?

PhyHost2 PhyHost3VHost1 VHost2VHost3

PhyHost1

C1 C2 C3 C4 C

cluster

1 diagnostics agent per managed ‘host’represented by a name: physical or virtual1 SAP HostAgent per physical host1 agent per host supports several managedsystems running on the same named host

C7 C8

SAP Solution Manager

SAP Host Agent

Diagnostics Agent 1

Diagnostics Agent 2

Diagnostics Agent 3

SAP Host Agent

Diagnostics Agent 5

H!

D1




Using a direct connection to themessage server

No additional configuration stepsnecessaryIs primarily targeted for manual rolloutin small landscapes

Agent can be installed and connectionis available instantaneous

Connecting Agents to the Solution Manager Available connection options

Using the SLD connecti(Agent Candidate Managem

Agent can be installed without access or credentials to the SolManager system

Agent can be provided with neconnection data, even when noconnected to the Solution MansystemStandard when agent is installetogether with SAP NetWeaverproductConnecting the agent to the SoManager system can take up tominutes

Recommendation: Connect the agent duringthe installation directly to the SolutionManager, but also enable the registration inSLD to be able to use the extendedconnection features (available withDiagnostics Agent 7.20)




Required Agent Versions

Diagnostic Agent• You can use an y version of the Diagnostics Agent (already installed agents do not need to be updated)• The agent applications are updated automatically from the Solution Manager • For new installations use the latest available version of the diagnostics agent from

http://service.sap.com/swdc Browse Download Catalog SAP Technology ComponentsMANAGER SAP SOLUTION MANAGER 7.1 Agents for managed systems

SAP Host Agent• You need to install at least patch level 68 of the SAP Host Agent 7.20.• The installation files are available from http://service.sap.com/swdc Support Packages and P

Browse Download Catalog SAP Technology Components SAP HOST AGENT SAP HO• This is installation procedure is described in SAP Note 1031096

It is recommended to enable the automatic update feature of the SAPHost Agent, so that you can update the Host Agent centrally. This isdescribed in SAP Note 1473974.

http://service.sap.com/swdc







Auto update SAP Host Agent

Automatic Upgrade Process for SAP

HostAgent

1. Host Agent checks regularly in thesubdirectory NEW for a new version

2. Directory can be linked (symbolic links) to acentral file store

3. New SAPHostAgent SAR can be deployedto the central share

4. If new installation files are detected in theupdate directory, the agent upgrades itselfand restarts

SAP Host Agent

/usr/sap/hostctrl/NEW

Regular Check for new installation files

Ce

More information oautomatic update arin SAP Note 14739




7.0 / 7.01 SR1 7.11 7.20 / 7.02 7

Integrated in NW DVD’s Yes Yes Yes

Standalone Version available No Yes Yes

JVM JDK 1.4.2 SAPJVM SAPJVM

Default System ID / Instance SMD / J98 DAA / SMDA97 DAA / SMDA97

Support for SLD & direct connection(simultaneously) No No Yes

SSL Support No No Yes

SAProuter Support No No Yes

SAP Host Agent neededYes (manual install)(Except for SolMan priorto 7.0EhP1 SP20 usinglocal saposcolbinary)

Yes (manual install) Yes (auto install)

Installation Note 1357812 1234387 1368413 1

Differences of the available Diagnostics Agent Versions

Recommendefor new instal




Typical Agent Layout

SAP Solution Manager Host

SAP SolutionManager 7.1

WilyIntroscopeEnterpriseManager

DAA 98

SAP HostAgent

SLD Host

SLD

J2EE

ABAP

Managed System Phyiscal Host 1

VHost1 VHost2

Enterprise Portal

DAA 98

IS BC Agent

IS Host Adapter



Upgrade of SAP SolutionManager




Preparing for Installation/Upgrade

Installation How Upgrade

Plan implementation of missing software components, agent andpossible restarts for managed systems.

Master GuidePlan implementation of missing software compopossible restarts for managed systems.

Plan user & port availability. Security Guide Plan user & port availability.

Check hardware prerequisites for SAP Solution Manager 7.1 Sizing Guide Check hardware prerequisites for SAP Solution Manager 7.1

Obtain the Installation SoftwareDVD’s or

service.sap.com/swdc

Obtain the Upgrade Software

Install SAP Solution Manager including support package update Inst / Upgr. Guides Upgrade to SAP Solution Manager 7.1

Update SLD Content to latest available version

Connect managed systems to SLD

SWDC / SDNUpdate SLD Content to latest available version

Check the connection of managed systems to SLInstall Diagnostics agent and SAP HostAgent on all managed systems Inst Guides

Install Diagnostics Agent and SAP HostAgent onsystems

Implement missing/latest software requirement on managed systems(ST-A/PI & ST-PI)

service.sap.com/swdc

Implement missing/latest software requirement o(ST-A/PI & ST-PI)

Install Introscope Enterprise Manager Install Diagnostics Agent and Host Agent on all Enterprise Managerhosts

service.sap.com/swdc + Guides

Upgrade Introscope Enterprise Manager Install Diagnostics Agent and Host Agent on all Ehosts

Perform configuration of SAP Solution Manager and managedsystems.

SOLMAN_SETUP

+ add. guides

Perform configuration of SAP Solution Managesystems.




SAP Solution Manager 7.1Installation/upgrade roadmap

Implement Pre-requisites Implement mismanage

Install SolutionManager

Upgrade SolutionManager; Including

Wily IS EM

Download software from SMP

Perform DeltaConfiguration with

Solman_setup

Repeat managedSystems

configuration for PIsystems

Preparation

Upgrade

Post Processing

UpgradeSAPHostAgent onall managed hosts

Install Diagnostics Agent for DB host

and Wily Hosts

Perform Backup

Run Self-Diagnosis

Install Wily IS EM

Install Diagnostics Agent for all

managed Hosts

Install Diagnostics Agent on Wily Hosts

Restart JavaManaged systems








Wiliy IS EM



Solman_setup



Preparation

Upgrade

Post Processing


InstallDiagnostics

Agent for DBhost and Wily

Hosts

Perform Backup

Run Self-Diagnosis

Install wily IS EM

Install Diagnostics Agent for All

managed Hosts






Hardware pre-requisitesSizing Tool kit

SAP Solution Manager sizing Toolkit provides information on infrastructure requirements includin

SAPs, Memory, Databases and Disk Spaces needed to implement selected ALM scenarios for a setManaged Systems




Check PrerequisitesIS EM Versions

Upgrade to Introscope EM Version 9.06

• Main change Dynamic change of instrumentation support

Dependencies on the Introscope byte code agent• IS BC Agent 9 support only Java 5 and higher,• Need to deploy BC Agent SCA’s to manage older managed systems running with Java 4

Setup Support• Supports the automatic deployment of the appropriate BC Agent depending on the JVM of the managed

system.

Update with release informa

soon as avail

h k




Check PrerequesitesUpdate SLD CR Content & Model

LMDB requires some minimun version of the CR Content and the model installed in at least one

connected SLD:• CR Content: latest available• Model Version: minimum 1.6.16, better latest available

To check, open SLD

http://sldhost:sldport/sld

Go to Administration Details Data

Check Note 669669 for furtherinformation on CR Content & Model

I ll i & U d




Installation & UpgradeWhere To Find The Softwarehttps://service.sap.com/swdc

SAP S l i M 7 1

https://service.sap.com/swdc

https://service.sap.com/swdc








Wily IS EM



Solman_setup



Preparation

Upgrade

Post Processing


Install Diagnostics Agent for DB host

and Wily Hosts

Perform Backup

Run Self-Diagnosis

Install Wily IS EM

Install Diagnostics Agent for All

managed Hosts






Upgrade UI – Combined ABAP & Java Upgrade




Upgrade Process Steps Details

Initialization• The upgrade program analyzes your SAP system. On the upgrade GUI, you always see the Monitor tab page and both, the ABAP and the J2EE tab p

Extraction• The required software is extracted.Configuration• In the Configuration roadmap step, you enter all the information required for the upgrade process. This includes the passwords, the preconfiguration

mode, information about software units, add-ons, and Support Packages that you want to include, information about the shadow system and locationthe enhancement package configuration file.

Checks• The upgrade program checks if the operating system and database version of your source release match the requirements of the target release. It also

checks some application-specific requirements.Preprocessing• In the Preprocessing roadmap step, the upgrade program creates the shadow system. This roadmap step requires only few user entries. The runtime o

this roadmap step depends on the preconfiguration mode you have chosen. With preconfiguration mode low resource use , thestep is rather short, since the import of the substitution tables and the shadow system operation both happen during the downtime. With preconfigurmodes standard resource use and high resource use , both the substitution table import and the shadow system operation start during tPreprocessing roadmap step. When the Preprocessing roadmap step is finished and you choose Next, the downtime starts.

Downtime• The Downtime roadmap step runs without any user interaction. The switch to the new system takes place in this roadmap step. The upgrade program

converts application tables and data to match the target release layout. In addition, it switches the SAP kernel.Postprocessing• The upgrade program creates the upgrade evaluation, saves the log files, and prompts you to start with certain follow-up activities.Finalization• The upgrade program removes files and directories that are no longer required and completes the upgrade.




Installation

Installation is based on SAPinst:1.

Download DVD’s from SAP Marketplace or use latest available version in SAP CD Manager 2. Unpack all DVD’s to local drives on SAP Solution Manager system3. Start SAPinst and follow the procedure



Performing Post-UpgradeConfiguration




SAP Solution Manager Configuration with SOLMAN_SETUP

SAP Solution Manager 7.1 is configured using an Automatic Basic Configuration Accessible via transaction code SOLMAN_SETUP Allows an easy, fast and step-by-step configuration of SAP Solution Manager

Single, easy to use wizard fpreparation & basic configuHighly automated configuraIntegrated documentation foEasy access to open tasks aactivitiesConfiguration of all managefrom one central entry poinConfiguration of other scenTechnical Monitoring, Data Management,…

Automatic Basic Configuration




Automatic Basic ConfigurationUI components

Help Section

Provides detailed ineach step, such as wbe done and what wthe background

Activities

Lists all single activeach step along withdocumentation for t

Log

Shows detailed logs

Navigation

Guided procedure wthe basic configurat

Automatic Basic Configuration




Automatic Basic ConfigurationConfiguration Roadmap

Prepares the system for the configuration

Needs to be performed fully after a new installation After patches and upgrades needed to update dialog and system users, and assign tappropriate default roles and to implement the appropriate Central Correction Note

System

Preparation

Configures the basic scenarios in SAP Solution Manager (Service Delivery, Issue MEarly Watch Alerts, Maintenance Optimizer, Root Cause Analysis, …)Needs to be performed after new installations and after support packages to perfor

configurationOverview screen tells you which configuration needs update

BasicConfiguration

Connection and configuration of managed systemsSets up SAP Solution Manager Diagnostics to perform Root Cause Analysis on SASolution Manager Creation of Logical Components for managed systems

ManagedSystems

Configuration

SAP Solution Manager Configuration




SAP Solution Manager ConfigurationOverview Screen

The overview shows the status of the SAP Solution Manager configurationWhich steps of the configuration have been performed when and by whomWhich steps of the configuration needs an update

Check „UpdateFlag “ to see which a

need to be reperfoafter a SP upda




The new roadmap…

…provides detailed status information for each step of a guided configuration scenario. So you cadecide if a step has been performed successfully or if a reconfiguration is needed for a completeprocedure

Step was performedsuccessfully

Step was performedwith errors (checkand reexecution

needed)

Step was performedwith warnings

(check needed)

Step neebecause of

systemconfigura





SAP Solution Manager ConfigurationSystem preparation: New steps in 7.1

AutomaticCentralCorrectionNote Check

Configurationof neededWebServices

Connect SMDagents toSolutionManager

Install andconfigureSAHostAgent

ConfigureLMDB

Click on the box to





SAP Solution Manager ConfigurationBasic Configuration: New steps in 7.1

CUA Support fall users

Support for IntroscopeInstallation overDiagnostics Agent &Introscope UserManagement

Configuration ofMail/SMS forSolution Managernotification

Click on the box to





S So ut o a age Co gu at oManaged Systems Configuration: New steps in 7.1

Support for all technical systemtypes (incl. selected 3 rd party likeWebsphere)Technical Scenarios (multiplesystems like double stacks)

And standalone databases

Detail- RFC- Conf- Syst- ST-A

Integration of LMDBTechnical Systemmaintenance

ABAP/JAVA double stackscenario are automaticallycreated

Click on the box to





g gManaged Systems Configuration: New steps in 7.1

Create andcheck RFCs forManagedSystems

Assign SMD Agents to ServerName

All Usersmanaged by theWizard

CTS+ and DBAcockpit support

Click on the box to

U di t th IT S i M t




Upgrading to the new IT Service Management

St d d P ft U g d f IT S i M g t




Standard Process after Upgrade for IT Service Management

If the customer used only standardwith standard customizing, no maneffort needed, new customizing is new transaction types.

New Guided Procedures for configuration of IT Service




gManagement in SolMan Setup



Leasons learned from the Customer Validation, Beta Projects &




RampUp

Start Landscape Planning early

Prepare a tracking list of managed systems

Get the users and connections opened with the customer before the project starts

Check SLD quality and SW components of the managed systems

Import the latest SLD content in SLD before starting the configuration

Ensure Diagnostics Agents and SAP Host Agent availability before starting

Check profile parameters after installation / upgrade

On Oracle DB’S Update the DB statistics

SolMan Setup Wiki in SDN




SolMan_Setup Wiki in SDN

http://wiki.sdn.sap.com/wiki/display/SMSETUP/Home

Up to date information on setup and configurationfor SAP Solution Manager 7.1• Landscape Setup• SLD / LMDB• Configuration Procedures• Troubleshooting Guides• …

Additional Information






Additional Information

Application Lifecycle Management with SAP Solution Manager http://service.sap.com/solutionmanager

SolMan_Setup Wiki in SDNhttp://wiki.sdn.sap.com/wiki/display/SMSETUP

Solution Manager Authorizations Wiki in SDNhttp://wiki.sdn.sap.com/wiki/display/SMAUTH

Guides for SAP Solution Manager (Master Guide, Installation Guides, Upgrade Guides, SecurityGuides, Sizing Toolkit, …)

http://service.sap.com/instguides SAP Solution Manager Release 7.1

Where to get the softwarehttp://service.sap.com/swdc Installation & Upgrades A-Z Index SAP Solution


http://service.sap.com/solutionmanager

http://wiki.sdn.sap.com/wiki/display/SMSETUP

http://wiki.sdn.sap.com/wiki/display/SMAUTH

http://service.sap.com/instguides



http://service.sap.com/instguides

http://wiki.sdn.sap.com/wiki/display/SMAUTH

http://wiki.sdn.sap.com/wiki/display/SMSETUP

http://service.sap.com/solutionmanager



Thank You!

Contact information:

Michael Klöffer Service [email protected]

© 2011 SAP AG All rights reserved

mailto:[email protected]

mailto:[email protected]




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ALM201 -Upgrade to SAP Solution Manager 7.1