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SAP Solution Manager 7.1
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The Value of SAP Solution Manager 7.1!
SAP AG
January 2015
SAP SOLUTION MANAGER MAPS ALL FUNCTIONS NEEDED
RUN BETTER
30%
FUTURE SAVINGS IN IMPLEMENTATION PROJECTS
30%
TOTAL COST OF OWNERSHIP
CUT BY MORE THAN
© 2015 SAP AG. All rights reserved. 3
SAP Solution Manager Overview
SAP Solution Manager is the single source of truth for deriving maximum value from your SAP investments and
your support engagement. To fulfil this goal, SAP Solution Manager is constantly being further developed. It is the
hub for all management activities, and the central information resource for all aspects of your IT solution lifecycle.
Business continuity
Reduce very high incidents
Decrease change related outages
Increase system performance
Time to market
Deliver faster from requirement to deployment
Reduce test phase duration
Manage custom code
Efficiency
More projects with the same staff
Reduced test effort
Compliance
Improve audit ratings
Solution documentation as a “single source
of the truth”
Buildand Test
Design
Deploy
Operate
Optimize
Require-ments
Requirements and DesignFast Business Process Redocumentation
Full IT Project and Resource Management
Require-ments
Buildand Test
Design
Deploy
Operate
Optimize
© 2015 SAP AG. All rights reserved. 6
Many customers struggle with
solution documentationTake advantage of fast business
process redocumentation
Solution Documentation is the Prerequisite for High Value
Scenarios in SAP Solution Manager
DEV
TST
PRD
TST
DEV
PRD
SAP CRM
Non-SAP
business
apps
SAP ERP
Infrastructure
Get the most out of SAP
Solution Manager by adopting
high value scenarios
Business process redocumentation enables you to jump-start solution documentation
© 2015 SAP AG. All rights reserved. 7
Efficient IT Project and Resource Management
IT project and resource management in SAP Solution Manager
Ensures full cost control, through integration into SAP
ERP Finance and Controlling
Gives full transparency of all project phases, through
integration into the implementation and transport
management processes of SAP Solution Manager
Offers access for your entire IT staff, without additional
charges, covered by your SAP Enterprise Support
engagement
Is delivered fully installed and configured, requiring zero
implementation effort
SAP Solution Manager
IT project and resource management reduces the cost and effort of your project
management and administration to a minimum
SAP
PPM
SAP
ERP
© 2015 SAP AG. All rights reserved. 8
Flexible project structure
Gantt Chart – One click view
IT Project Management
Highlights
Flexible project structure for easy project
handling
Gantt Chart update by one click
Projects templates
• Jump-start the project
• Ensure one methodology for project execution
Project snapshots for trend analyses
Project simulations for risk mitigation
SAP ERP integration for cost control
© 2015 SAP AG. All rights reserved. 9
Role-based resource management
Resource Management
Highlights
Role-based resource management for easy
resource pre-planning
Resource staffing and responsibilities on project
structure level ensure
• High transparency
• Easy work distribution
Resource staffing and responsibilities on task
level ensure integrated
• Time feedback
• Work progress confirmation across all
employee activities
Assign resources to
specific tasks
Search for
resources
Staff resources
on roles
Assign task to role
Define role
2 DAYS
600 BUSINESS PROCESS STEPS
DOCUMENTED IN JUST
RUN BETTER
REDUCTION OF TEST-PREPARATION
EFFORT
90%
PREPARATION TASKS FOR UPGRADE
COMPLETED
10TIMES FASTER
Build and TestSAP Test Management Services
Require-ments
Buildand Test
Design
Deploy
Operate
Optimize
© 2015 SAP AG. All rights reserved. 14
Optimized Testing with SAP Solution Manager
Testing is a necessary evil. It usually is expensive and time-consuming.
SAP Solution Manager supports you in optimizing your testing
activities.
no
© 2015 SAP AG. All rights reserved. 15
Test ManagementEnd-to-end testing of SAP-centric solutions
SAP Strategy for Test Management
SAP Solution Manager acts as central solution to
manage change events and E2E Integration Testing
Superior functionality from change impact analysis,
test scope optimization, manual /automated functional
and performance test to reporting and sogn-offs
Integration of Partner applications
Customer Pain Points
• Regression and acceptance tests in
heterogeneous system landscapes
• Software updates affecting mission-critical
business processes
• Test system setup and test data provisioning
• High test effort to perform required functional and
performance tests
1
2
3
4
Test Scope IdentificationType of Change
Business Blueprint
Test Planning
Test System SetupTest Execution
Change
Deployment
Change Impact AnalysisSAP Solution
Update
New SAP
Solution
© 2015 SAP AG. All rights reserved. 16
Typical Customer Questions
Test Center Lead
Change Manager
Test Manager
What can we do to accelerate our development and
maintenance projects? How can I get more transparency
for planned SAP SP and EHP deployments!
Which mission critical business processes do we need to
test after software changes?
What are modern approaches to accelerate test execution?
How can we best automate regression testing?
How can we increase the efficiency of our testers for
manual testing?
© 2015 SAP AG. All rights reserved. 17
Business BlueprintNew capability with SAP Solution Manager 7.1 SP11 / SAP Note for SP10 (planned)
Customer benefits
Fast start to create Business Blueprint
as starting point for Test Management
SAP customers can automatically
generate a Process Step Library
including process steps with transaction
codes and reports
Generation based on usage statistics of
customer PRD systems
Process Steps includes SAP as well as
custom-developed transactions and
reportsSAP Solution Manager Wiki: http://scn.sap.com/docs/DOC-47361 Test Management
© 2015 SAP AG. All rights reserved. 18
Business Process Change Analyzer (BPCA)
Customer benefits
Identification of critical business
processes affected by planned change
events
Support for customer’s change
committee to decide on SPs, EhPs or
Custom triggered changes for SAP
production systems
Test Scope Optimization: identification
of test scope with significant potential
for test scope reduction
SAP Solution Manager Wiki: http://scn.sap.com/docs/DOC-47361 Test Management
© 2015 SAP AG. All rights reserved. 19
Scope and Effort Analyzer (SEA)New application with SAP Solution Manager 7.1 SP11
Customer benefits
Early upgrade information before
deployment of SAP SP / EHP
No additional usage or license costs for
customers with SAP Enterprise Support
contract
Dashboards showing calculated efforts
for required ABAP code adjustments
and regression tests
Detailed analysis to enable project
preparation for Development / Test
ManagersSAP Solution Manager Wiki: http://scn.sap.com/docs/DOC-47361 Test Management
© 2015 SAP AG. All rights reserved. 20
Manual Testing of E2E Business Processeswith SAP Solution Manager 7.1
Customer benefits
Efficient setup of test cases for
manual testing
Easy communication of test
information between test
coordinator and manual testers
Integration of test data for fast
test execution
Integration of incident
management for convinient
problem handling and retesting
Best Practice Manual Testing of E2E Business Processes with SAP Solution manager 7.1 – Link: http://scn.sap.com/docs/DOC-51553
© 2015 SAP AG. All rights reserved. 21
Test Automation Frameworkwith SAP Solution Manager 7.1
Customer benefits
SAP customers can choose the tool they
want to use for test automation from SAP
as well as certified partners
Business Analysts or Test Engineers can
build automated functional tests without
technical detail know-how
One integrated environment provided by
SAP Solution Manager to manage all tasks
to build, run and analyze test automation
SAP Solution Manager Wiki: http://scn.sap.com/docs/DOC-47361 Test Management
Test Design
Test Execution
Test Result Analysis
Accelerated Repair
Non-SAP
© 2015 SAP AG. All rights reserved. 22
Component Based Test Automation (CBTA)with SAP Solution Manager 7.1
Customer benefits
User-friendly and robust test automation
application from SAP for SAP
Supports all important SAP user-interface
technologies
Very easy to use and thus suitable to
create automated test cases by Business
Analysts with further refinement by test
engineers
No additional license fees for SAP
customers with SAP Enterprise Support
SAP Solution Manager Wiki: http://scn.sap.com/docs/DOC-47361 Test Management
Business Analyst
Execution of business transaction
CBTA Test Script and components
Quotation Sales Order DeliveryBusiness
Process
Build and TestCustom Code Management
Require-ments
Buildand Test
Design
Deploy
Operate
Optimize
© 2015 SAP AG. All rights reserved. 25
Custom Code Inhibits InnovationSteps to improved custom code management
Step 2:Reduce custom code
Step 3:Always Avoid custom code
Step 1:Assess custom code
One Time Invest
How much custom
code is used?
Who owns custom
code?
Retire unused code
Bring used custom
code back to
standard whereever
possible Avoid …
Release Release Release
Each change may impact custom code
Each custom code also requires maintenance
Each custom code may already be in SAP standard
Custom code inhibits innovation because
3 Steps to Improve Custom Code
All customers have a lot of custom code. On average, 70 % of custom code is not used !
© 2015 SAP AG. All rights reserved. 26
SAP Solution Manager Improves Custom Code Management
Step 2:Reduce custom code
Step 3:Always Avoid custom code
Step 1:Assess custom code
One Time Invest
How much custom
code is used?
Who owns custom
code?
Retire unused code
Bring used custom
code back to
standard whereever
possibleAvoid …
Release Release Release
How to check usage?
Activate procedure
logging (UPL)
How to define owner?
Custom code life cycle
management (CCLM)
How to retire and
bring back to
standard? Custom
code management
leveraging Clone
Finder, Code Inspector
and Enhancement
Framework
How to avoid? Gap management with Innovation Control Center
How to build acc. to SAP standards? Custom code
management leveraging ABAP Test Cockpit or Code Inspector
Build and TestTwo SAP Value Releases per Year
Require-ments
Buildand Test
Design
Deploy
Operate
Optimize
© 2015 SAP AG. All rights reserved. 29
Different paces of responsiveness to lines of business
SAP Standard
Solution
Innovation
and
Differentiation
Business
Process
Improvement
Tangible Results with
Agile Software Engineering in
< 4 weeks
Ability to react within
< 7 days
Customer Decision:
Fast-Track or Foundation?
Twice a Year
Business Requirements
© 2015 SAP AG. All rights reserved. 30
RUN
Fast TrackThe Big Picture
Prototype Pilot Deploy
Value PredictionPilot Value Realization
Corporate Value Realization
Measure
Learn
Business
Strategy
Business Acceptance Pilot GoLive Corp GoLive
BUILD
© 2015 SAP AG. All rights reserved. 31
Informed Decision ProcessBased on IT Risk and Business Value
Decision Criteria are available in
You may not be able to go into fast track if:
You have major impact on mission-critical business processes
Additional hardware or licenses are required
User interfaces are changed so that training is required
Interfaces are changed
Based on your assessment of the decision criteria you
choose your development track.
© 2015 SAP AG. All rights reserved. 32
Example: Decision CriterionChange Impact Analysis at an Early Stage
Ideation Build Validation Deploy
Risk Evaluation
Request for
Change
Change Impact
Analysis
Identification of
Top 10 dev objects
Result
Transparency about impacted business processes
Side effects on business processes are known as basis for go decision
Objects to
be changed
Process: Sales
Step: Quotation
Step: Sales Order
Scenario Financials
Scenario Outbound
Step: Delivery
Step: Goods Issue
Process: Logistics Execution
Business &IT
Requirements
© 2015 SAP AG. All rights reserved. 33
Impact
Analysis
Requirement to Release - Process Overview
Business
IT Factory
Greenfield Brownfield
Model
Company 1Scoping
Business & IT
Requirement
IT Solution
1
Staging
Business & IT
Requirement
Fast Track
Change
Foundation
Change
Request for
Change
Request for
Change
Change
Change
IT Solution
2
+
Benefit:
You can re-use parts of a model
company into your existing IT solution.
+Model
Company 2
Pace
Classification
© 2015 SAP AG. All rights reserved. 34
Project 2
Consistency Guaranteed for the RUN PhaseWith Retrofit and Downgrade Protection on SAP Solution Manager
Fast Track
DevelopmentPre-ProductionValidation Production
Foundation
DevelopmentTest
SAP Standard
Differentiation
Innovation
Business Process
Improvement
Dual landscapes cater to the needs of your business:
Fast-paced differentiation and innovation bundled with
instant, high-quality support.
Retrofit
Project 1
Version 1
Version 2
© 2015 SAP AG. All rights reserved. 35
Latest SAP Innovation Always as a Basis for Foundation Releases
1 Year
Foundation Release 2
6 months
1-4 weeks
(Fast Track
release)
On request
1.1 1.2 1.3 1.4 1.5 1.6 2.1 2.2 2.3 2.4 2.5 2.6
Foundation Release 1
6 months
6 months
(Foundation
release)
SAP Standard
Differentiation
Innovation
Business Process
Improvement
© 2015 SAP AG. All rights reserved. 37
Making Downtime a Non-event for the Business
Today, downtime is still inevitable.
Traditional: Near Zero Downtime
(Clone-based approach)
Reduce downtime by performing activities on a
parallel clone system ($$$)
Service-based
Available for all releases >= 4.6c
Business Solution old release Business Solution new release
Clone system required
Business View
IT View
Business Solution available
Near Zero Downtime with SUM works now out-of the box.
No additional investment needed
Business Solution old release Business Solution new release
Business View
IT View
Business Solution available
Today: Near Zero Downtime with Software Update Manager (SUM)
Standard tool
No service required
No parallel clone system required
Available for all releases >=4.6c
© 2015 SAP AG. All rights reserved. 38
Towards no more Downtime for the Business
SAP eliminates the complete business impact of software updates
Tomorrow: True Zero Downtime
All software update activities are
performed in uptime
No parallel clone system required
Currently in proof of concept with few
SAP MaxAttention customers
Can only work for new releases (NW 7.40+)
True Zero Downtime implies that SAP development follows specific code rules.
The same applies to custom code.
Business Solution old releaseBusiness Solution new
release
Business View
IT View
Business Solution available
Build and TestChange Management
Require-ments
Buildand Test
Design
Deploy
Operate
Optimize
© 2015 SAP AG. All rights reserved. 40
Approval
Management
Transparency &
Traceability
Ensure System
Consistency
SAP Solution Manager: SAP’s Central Change Control Management Tool
Ch
an
ge
Co
ntr
ol M
an
ag
em
en
t
ERPSCM
Java
.NET
…
PI
BW
Portal
Central Transport
Management
Supporting all technologies:
SAP and non-SAP (non-ABAP)
Integration on
transport level
OF TIME SAVED IN TEST MANAGEMENT
50%
RUN BETTER
50%
DOWNTIME REDUCED BY MORE THAN
IN CHANGE APPROVAL TIMESREDUCTION
50%
Application Incident
ManagementService Desk
Require-ments
Buildand Test
Design
Deploy
Operate
Optimize
© 2015 SAP AG. All rights reserved. 45
SAP Solution Manager 7.1 Verified for ITIL® Service Lifecycle
SAP SAP & non SAP
SAP Solution Manager 7.0
Business
Process Mgmt.
&
Application
Management
IT
Infrastructure
&
* - with SAP IT Infrastructure Management
SAP Solution Manager 7.1 is the only
fully verified ITIL tool in the world
Externally verified in all ITIL Service
lifecycle phases
Best practice configuration available
for ITSM processes
SAP Solution Manager 7.1*
© 2015 SAP AG. All rights reserved. 46
SAP Solution Manager
SAP ERP
Financial ManagementS
AP
IT
Infr
astr
uctu
re M
gm
t.
SAP Solution Manager as the Central ITIL platformSystem Landscape for Integrated Service Management
IT Service Management Core (pre-configured)
Event ManagementAvailability Management
Capacity Management
Service Level Management
Release & Deployment Management
Service Portfolio Management
Service Catalog Management IT Service Continuity Mgmt.
Problem Management
Change Management
Incident Management
Request Fulfillment
Service Asset & Configuration Mgmt
SAVED IN INCIDENTMANAGEMENT
20%
RUN BETTER
I
20%
PRODUCTIVITY INCREASED BY
MESSAGE PROCESS TIME IMPROVEMENT
85%
OperationsMonitoring and Alerting Infrastructure
Business Process Analytics
Require-ments
Buildand Test
Design
Deploy
Operate
Optimize
© 2015 SAP AG. All rights reserved. 51
Get a Unified View of Your Entire IT LandscapeOne solution to monitor your business processes and underlying solution landscape
SAP CRM
Non-SAP
business apps
Infrastructure
SAP ERP
Seamless integration of infrastructure
data in SAP Solution Manager with
SAP Infrastructure Management
Openness to third-party
products through certified
interfaces
Real-time alerts regarding the status of
systems and business processes
SAP Solution Manager reduces manual monitoring effort, making your monitoring
proactive instead of reactive
© 2015 SAP AG. All rights reserved. 52
Run SAP like a FactorySolution layers monitored with SAP Solution Manager
Solutions
Business Processes
Business Process Steps
End-User Scenarios
Interfaces & Jobs
Products & Applications
Systems & Scenarios
Databases & Operating Systems
Physical & Virtual Hosts
Printers
Disks & Storage
Network Devices
Business
Process
Operations
Application
Operations
IT Infrastructure
Operations
Business
Process Layer
Application
Layer
IT
Infrastructure
Layer
© 2015 SAP AG. All rights reserved. 53
Monitoring and Alerting InfrastructureCoverage and advantages
Monitor Alert
Cover your complete solution
System, DBMS, and host monitoring
Connection monitoring
Process integration monitoring
Avoid alert flooding
Unified alert inbox as central point of control for your entire solution
Minimized monitoring efforts with automated and alert-based monitoring, 24x7
Take action
Accelerate issue resolution
Drill down option to find the root cause and fix the issue
Guided solution process via guided procedures
Access to expert support
© 2015 SAP AG. All rights reserved. 54
Business Process Operations and Application Operations
Business
IT
Operations Control Center / Dashboards
Business Process
Analytics
Detect
Problem
BP KPI & Data
Consistency
Monitoring
System, Database &
Host Monitoring
End User Experience
Monitoring
Interfaces & PI
Monitoring
Job & BI Monitoring Alert and
Event
Management
Incident and
Problem
Management
Visualize
Problem
Guided Procedures
IT Task
Management
Root Cause
Analysis
Resolve
Problem
Exception
Management
Business Process
Improvement
Fastest way to provide
value to business
48 9
16
5
IT turns figures
into value
© 2015 SAP AG. All rights reserved. 55
New Business Process Analytics in SAP Solution Manager 7.1
In SAP Solution Manager 7.1, the larger and
more flexible scope selection means you can
analyze by many KPIs such as date, solution,
system, and over 800 out-of-the-box key
business figures
Value in EUR
Credit
Memo
Reason
Top Customers
0
50000
100000
150000
200000
250000
300000
350000
400000
450000
Bline Hardy Ratazo Watan
This is the current state of planning and may be changed by SAP at any time.
SAP Solution Manager 7.1 provides business metrics that answer business questions like:
How many credit memos were issued to which customers, for what reasons, at what cost?
Poor Quality
Incorrect Product Delivery
Incorrect Pricing
Damaged in Transit
Powerful and Flexible Reporting Adds Real Business Value!
Start with a limited number of KPIs and obtain value immediately,
e.g. KPI “Credit Memos Created”
© 2015 SAP AG. All rights reserved. 56
SAP Business Process Analytics – New iOS app for iPadImprove your business processes, anywhere and anytime
Designed for
Business process owners, managers (business)
Application or module owners (IT)
Scope
Get a quick overview of critical KPIs and see at
one glance how they evolve
Analyze data with a few taps to find the root cause
of issues
Take action immediately from the mobile device
Operating system
iOS 6.0 and higher
CODING-PERFORMANCEAND STABILITY
IMPROVEMENT
50%
RUN BETTER
80%
SYSTEM-MONITORINGTIME DECREASED BY
FASTER
ROOT CAUSES IDENTIFIED
50%
Optimize Usage with
Dashboards Require-ments
Buildand Test
Design
Deploy
Operate
Optimize
© 2015 SAP AG. All rights reserved. 63
Centrally Control Your KPIs with Management Dashboards
Management dashboards in SAP Solution Manager
• Display the current status and major issues of your IT department
• Enable you to identify and correct negative trends
• Support you in taking informed decisions
• Provide a superior user experience through easy-to-use, intuitive user
interfaces
Target group: IT Managers
Management dashboards in SAP Solution Manager reduce system administration efforts
and improve operational productivity
© 2015 SAP AG. All rights reserved. 64
Different Dashboards for Different Objectives and Strategies
Execution • Align IT strategies and organizational goals
• Make more informed decisions
Control • Measure efficiencies and inefficiencies
• Identify and correct negative trends
Transparency • Gain instant visibility of all solutions
• Visually present performance measures
1. Step: Define your objective
© 2015 SAP AG. All rights reserved. 65
Different Dashboards for Different Objectives and Strategies
Strategic Dashboard • Link KPIs to explicitly defined goals
• Connect IT measurements to business strategy
• Example: Improve IT efficiency by 20% by the next 12 months
Governance Dashboard • Perform trend analyses and make tactical decisions
• Ensure avoidance of alerts for next month
• Example: Display % of SLAs failed per period
Operational Dashboard • Obtain a snapshot of current KPI values
• Pro-actively correct errors by taking immediate action and decisions
• Use as access point to Control Centers offering links to detailed reports and tools
• Example: Display solution availability
2. Step: Define your dashboard strategy
© 2015 SAP AG. All rights reserved. 66
Example: Operational Dashboard
Easy-to-use, intuitive user interfaces
A state-of-the art interface provides access to customer-tailored information
in near real-time
© 2015 SAP AG. All rights reserved. 67
Management Dashboard
Executive Score Card
The Executive Score Card package enables IT departments to demonstrate
the value of their services to their customers
SAP Solution Manager Mobile
Apps
© 2015 SAP AG. All rights reserved. 69
To Run Better Is to Run Mobile Mobilize your workforce with SAP Solution Manager 7.1 mobile apps
SAP Solution Manager 7.1 Mobile Apps
• Give users a superior user experience through state-of-the-art user
interfaces
• Deliver the data needed for successful application lifecycle
management in a contextually relevant manner
• For the right people
• At the right time
• At the right location
• Enable end users to take immediate action based on the information
SAP Solution Manager Mobile Apps and required infrastructure are included in
SAP Enterprise Support
© 2015 SAP AG. All rights reserved. 70
Available SAP Solution Manager 7.1 Mobile Apps
IT Incident Management
Role: All employees
Benefit: Increase productivity through a fast and accurate creation of
incidents at the time and place they are identified
Minimum required operating system: iOS 6, Android 4.1
End-User Experience & System Monitoring
Role: IT administrators
Benefit: Minimize the initial response time for corrective measures,
reduce the risk of a system outage, and increase end-user
satisfaction
Minimum required operating system: iOS 5.0.1, Android 2.2
(depending on the device, a higher OS version may be required)
© 2015 SAP AG. All rights reserved. 71
Available SAP Solution Manager 7.1 Mobile Apps
IT Change Approval
Role: Change managers
Benefit: Speed up your change approval and transportation workflow
and accelerate innovation
Minimum required operating system: iOS 6, Android 4.1
SAP Job Schedule Monitor
Role: Any member of the business process operations or technical
operations team
Benefit: Ensure a high level of business continuity through real-time
information about critical jobs and job chains
Minimum required operating system iOS 5.0, Android phone and
tablet 4.0
© 2015 SAP AG. All rights reserved. 72
Available SAP Solution Manager 7.1 Mobile Apps
Business Process Analytics
Role: Business process owners, managers (business), application or
module owners (IT)
Benefit: Identify improvement potential through intuitive graphical
analysis of selected KPIs, and take immediate action
Minimum required operating system: iOS 5.0
SAP Solution Manager Management Dashboards
Role: IT managers
Benefit:
Improve operational productivity and reduce total cost of ownership
through control of self-defined KPIs
Minimum required operating system: iOS 5
SAP´s Control Center Approach
© 2015 SAP AG. All rights reserved. 74
Control Centers
Twovalue releases per year
TwoFTE control operations
Innovation Control Center Operation Control Center
Right Course
Top Floor
Run SAP Like a Factory
Standard
Operating
Procedures
Build SAP Like a Factory
Shop Floor
© 2015 SAP AG. All rights reserved. 75
Innovation Control Center and Operation Control Centerwith premium access to Mission Control Center
Innovation Control Center
Build SAP like a factory
Reduce implementation cost
Reduce time to value
Smoothen transition to operations
Avoid unnecessary modifications
Mission Control Center
Enhanced Back Office
Direct access to unmatched
expertise from SAP and ecosystem
Fast issue resolution
Operations Control Center
Run SAP like a factory
Improve business continuity
Higher degree of automation
Better business performance
Reduce total cost of operations
Customer
SAP
SAP Solution Manager
© 2015 SAP AG. All rights reserved. 76
Innovation Control Center
Technical Quality Manager
• Provides full-time support
• Manages functional gap process and quality gates
• Manages issues
Provides the results of the Zero
Modification Service, which
Evaluates each SAP functional
request that requires
development
Is the foundation for functional
blueprint sign-off
Blueprint Analyzer
Issue Dashboard Integration Validator Provides the status of Integration
Validation, which
Takes care of customer-specific
integrations
Ensures the solution is ready for
go-live
Manages the handover to the
SAP Operations Control Center.
Visualizes upcoming quality
gates
Integrates SAP Mission Control
Center for expert support.
.
Displays the status of
collaboration on critical topics.
Includes
Top issues
Customer messages at SAP.
Q-Gate Analyzer
© 2015 SAP AG. All rights reserved. 77
Output: Four possible outcomes
Can be implemented/configured
with SAP standard functionality
Local business requirement to be developed
as baseline configuration
Gap within SAP standard;
will be developed by SAP
Custom-specific requirement
Manage Gaps with Blueprint Analyzer and Zero Modification Service
Blueprint
When: Before or at start of blueprinting phase
Validate requirements
Check for critical gaps
Align with CoE and SAP Development if needed
Validate functional gaps
Report back outcome of functional gap validationReceive outcome and validate results
Project Organization One Service Architect SAP MCC Engineers
On-site Remote
Receive list of critical / perceived gaps
Report perceived gaps
Create gap description
Transfer to MCC
Functional Gap Validation
© 2015 SAP AG. All rights reserved. 78
Blueprint Realization TestingCutover
preparation and
start of production
Ensure Operational Readiness with Integration Validation
Joint Governance via ICC
Consolidated reporting and issue
management
Defined communication and
escalation paths
When: During the whole implementation phase
Delivery: Project-based Validation
During the whole project by SAP support engineers within work streams
Short iteration cycles during each work stream
Systematic measurement of key performance indicators (KPIs)
Example: Exception Management
IV Lead
Trace and
Code Analysis
Enhance Exception
Handling
Instrument and Connect
to SAP Solution Manager
Workstream
Lead (SAP)
Integration Validator
RUN BETTER
30%
MAINTENANCE-EFFORT REDUCTION
30%
NUMBER OFCORRECTION TRANSPORTS
REDUCED BY
EFFICIENCY OF TRANSACTIONS
IMPROVED BY
50%
© 2015 SAP AG. All rights reserved. 81
Operations Control Center
Detect problems in the core
business processes before the
business is impacted
Display serious exceptions
immediately in the Exception
Management Cockpit
Get transparency of the
response times that business
users are experiencing
Ensure a high level of stability
through central monitoring of
all important IT landscape
components
Status of Core Business
Processes
The Operations Control Center provides an easy-to-use, central tool set, and guides you
through standardized administration processes
Use a central point of control
for your entire solution
Keep monitoring efforts to a
minimum with automated and
alert-based monitoring, 24x7
Automatically react to alerts
via guided procedures
Status of Technical
Components
Alert InboxEnd user experience
monitoring
SAP Solution Manager 7.1
supports SAP HANA
© 2015 SAP AG. All rights reserved. 84
SAP
HANA
SAP
ERP
BW on
HANA
SAP
CRM
Warehouse
SAP EP
Portal
HANA
Studio
Sybase
Unwired
Plattform
SAP SRM
SAP
Business
Client
SAP HANA as Part of the Customer Solution
SAP Solution Manager supports your entire solution (including SAP HANA and systems on
SAP HANA)
Support for SAP HANA and systems on
SAP HANA includes, e.g.
• Integration into the monitoring and alerting
infrastructure
• Root-cause analysis
• Knowledge transfer through guided procedures
• Continuous quality checks
© 2015 SAP AG. All rights reserved. 85
Upskill Your Staff on the Job While Operating SAP HANA
SAP Solution Manager
• Provides you with a unique knowledge base to operate
your SAP HANA database
• Fully integrates SAP HANA into the complete monitoring
and alerting infrastructure for administrators
• Delivers relevant information derived from the interaction
between your ICC and OCC, and SAP´s MCC
• Guides you through the resolution process if issues occur
• Connects you to expert support if required
Guided
Procedures
1
Event
(with
description*)
Knowledge
Articles (Notes,
KBAs, Wiki)
2 3 4 5
Expert Support
Inside SAP Solution Manager
© 2015 SAP AG. All rights reserved. 86
Operations ControlFundamentals Training and Training on the Job while operating SAP HANA
Threshold value
exceeded!
1. Utilize established SAP
Solution Manager functions
2. Knowledge Articles explain
how to handle exceptions
3. Notifications lead to Guided
Procedures that document
the individual steps
Daily/weekly/monthly HANA
Database Administration tasks
Handling of HANA Database
Alerts
4. … and provide access to
required activities
1
3
4
2
© 2015 SAP AG. All rights reserved. 87
Guided Procedures for Monitoring and Administration Activities
Guided procedures for regular manual checks and administration tasks for BW, SLT, and SAP HANA
Accessible from technical administration
work center – guided procedure browser
Integration with task management in development
© 2015 SAP AG. All rights reserved. 88
End-to-End (E2E) Root Cause Analysis for SAP HANA
E2E Workload AnalysisE2E Change Analysis
E2E Exception Analysis E2E Trace Analysis
System, Host & Database
Analysis
© 2015 SAP AG. All rights reserved. 89
Deployment Best Practice for SAP HANAComprehensive suite of best practices on implementing and operating SAP HANA
Transition
Migration versus Green Field
Rapid Prototyping
One-Step Migration
In-Memory Optimized Functions
Custom Code Optimization
Data Model Optimization
Data Volume Management
Supportability Setup
Operations
RunSAP like a factory
E2E Monitoring & Guided Procedures
E2E Performance Expert Analysis
SAP HANA Administration:
Change Control Management
SAP HANA Security
Fundamentals
HANA Technology
Data Marts, Data Warehouse & Big Data
SAP Business Suite powered by SAP HANA
SAP HANA Supportabilityand Operational Tools
Architecture
Sizing
Technical Infrastructure
Non-Productive System Landscape
Data Provisioning
User Experience
Development
Expert Guidance - Meet the expert sessions & Expert Guided Implementations
SAP Enterprise Support Academy
http://support.sap.com/dbp4hana
The Strategic Direction of
SAP Solution ManagerPragmatic Business Process Management
Business value through SAP Cloud adoption
More SAP Solution Manager value through in-memory technology
© 2015 SAP AG. All rights reserved. 95
A New, Business-Balanced SAP Solution Manager
Today, SAP Solution Manager focuses on operations and
on IT
SAP Solution Manager 7.2 adds implementation and
business focus
Highlights of the new release:
• Pragmatic Business Process Management
• Business value through SAP Cloud adoption
• More SAP Solution Manager value through in-memory technology
Business
BPM CloudHANA
IT
SAP Solution Manager 7.1
SAP Solution Manager 7.2
The result is a perfectly balanced SAP Solution Manager which extends the single source of truth for IT to the entire enterprise!
Pragmatic Business Process
Management
© 2015 SAP AG. All rights reserved. 97
SAP Solution Manager
Process Management Capabilities
Target Operating
Model (for
Business)
IT Build
Model
IT Run
Model
Pu
blis
h
Business Portal
Design Implement
Model Companies and RDS
Operations
Publish &
Enhance
SAP PowerDesignerSAP Solution Manager 7.1
Communicate
Partner Tools e.g. ARIS, SignavioPartner Tools
e.g. IBIS
Optimize
Business
Model
Publish
© 2015 SAP AG. All rights reserved. 98
SAP Solution Manager
Process Management Capabilities
Target Operating
Model (for
Business)
IT Build
Model
IT Run
Model
Pu
blis
h
Business Portal
Design Implement Operations
Publish &
Enhance
Partner Tools e.g. Signavio
SAP Solution Manager 7.2
Partner Tools
Power Designer
SAP Solution Manager 7.1
Communicate
Partner Tools e.g. ARIS, SignavioPartner Tools
e.g. IBIS
Power Designer
Optimize
Business
Model
Publish
Model Companies and RDS
This is the current state of planning and may be changed by SAP at any time
© 2015 SAP AG. All rights reserved. 99
New and Simplified Business User Experience
• State-of-the-art graphical business process modeling
• System-agnostic process modeling
• Business-case-driven value prediction
• Business-role-based, intuitive UIs
• Business requirements management
• Model industry solutions (preconfigured process flows)
Finally, SAP Solution Manager is easy for the business!
This is the current state of planning and may be changed by SAP at any time
© 2015 SAP AG. All rights reserved. 100
Yes, Processes Have More Than Three Levels!
Seamless integration of business and IT views
No data outside SAP Solution Manager
Role-specific views
Continuous refinement of process models
More than 3 business process levels
SAP Solution Manager 7.2 delivers an environment which adapts
itself to customer modeling standards and gets rid off the artificial
three-tier limitation.
Openness for other modeling tool vendors
SAP Solution Manager 7.2 allows customers to plug their
preferred modeling tools into SAP Solution Manager via an open
bi-directional interface that must be supported by the vendor
Bridging the gap between IT and business!
This is the current state of planning and may be changed by SAP at any time
© 2015 SAP AG. All rights reserved. 101
In a NutshellPragmatic business process management in SAP Solution Manager 7.2
Plan
Build
Run
Value Recognition
Benchmarking
Application usage
verification
Assessment of
process efficiency
Business Strategy
Value Prediction
Model industry
solution
Fit/Gap
Requirements
Implement, Change,
Test
Business View
Line of Business
Process Owner
Solution Architect
IT Factory
IT View
OperationsControl Center
InnovationsControl Center
Single Source of Truth
This is the current state of planning and may be changed by SAP at any time
Business value through SAP
Cloud adoption
© 2015 SAP AG. All rights reserved. 103
How SAP Solution Manager Manages the SAP Cloud
Register your SAP cloud services in
SAP Solution Manager to utilize:
• Solution Documentation
• Business Process Management
• Test Management
• Change Management
• IT Service Management
• Performance & Availability Management
• Maintenance Management
• Exception Management
• Interface Management
• Data Consistency Management
Customer On-Premises Landscape
SAP Cloud
BW CRM ERP
PI SRM ERP
Cloud IntegrationV
P
N
Private CloudPublic Cloud
This is the current state of planning and may be changed by SAP at any time
© 2015 SAP AG. All rights reserved. 104
Monitoring of Solutions in SAP Public Cloud
SAP Solution Manager 7.1 SP12 already supports monitoring of hybrid solutions today
Performance and Availability Management
Based on recorded end user scenarios
Integration Monitoring
Tracking of end-to-end message
flow handled by SAP PI
Exception Management
Retrieve exceptions from cloud-based integration
platforms
Data Consistency Management
Check data consistency via cross-database
comparison (XML files)
On Premises
BW CRM ERP
Public Cloud
☁This is the current state of planning and may be changed by SAP at any time
© 2015 SAP AG. All rights reserved. 105
Setup of SAP based Cloud Services
Ease the connection to cloud services in SAP Solution Manager
Provide a streamlined user interface to
simplify the setup and configuration of
Cloud services in SAP Solution Manager
Model cloud services in LMDB
Create logical ports
Register cloud services
☁This is the current state of planning and may be changed by SAP at any time
© 2015 SAP AG. All rights reserved. 106
Interface and Connection Monitoring
Improve Monitoring of Cloud and On-Premises Integration
E-Mail-to-event converter
Transform e-mail notifications into
monitoring events
Remote SFTP Server Access
Monitor file-based interfaces via SFTP
Servers
Support additional cloud scenarios
SAP Cloud for Customers
Enhanced support for SAP HCM and
SuccessFactors integrationAlert Inbox
Exception Management
Email Inbox
Customer
Interface & Connection
Management
☁This is the current state of planning and may be changed by SAP at any time
© 2015 SAP AG. All rights reserved. 108
Align Maintenance Activities of Cloud Provider with Your On-
Premise Maintenance Events
Work Mode Management and IT Calendar to
harmonize planning and avoid conflicts
Enter planned activities to align your plans
with the cloud provider
Work Mode Management allows planning and
maintenance of Work Modes for Technical
Components
IT Calendar provides an overview of the planned IT
events for selected times intervals and technical
components
© 2015 SAP AG. All rights reserved. 109
Looking Forward to a Bright Future with SAP ONE Support Program
SAP ONE Support…
makes it easier for you
to manage a hybrid
environment with a holistic
customer support
experience.
lets you navigate your
journey to the cloud more
easily – secure in the
knowledge that SAP is
behind you with the
offerings and services you
need to succeed.
Learn more...
about how the SAP ONE
Support program will benefit
your organization, and call
your SAP representative
today or visit us onlineOn-PremiseCloud and
BR/Ch.
http://www.sapsupport.info/onesupport
More SAP Solution Manager value
through in-memory technology
© 2015 SAP AG. All rights reserved. 111
Extended Usage Rights
Good News for All SAP Support Customers:
All customers with a valid SAP maintenance agreement can use SAP HANA as database for SAP Solution
Manager. There is no additional SAP HANA licensing required 1).
SAP Solution Manager 7.2 is the first release which leverages SAP HANA.
This extension of usage rights is especially valuable for customers who are
– SAP HANA only
– paying maintenance for their SAP Solution Manager DB
The adoption of SAP HANA for SAP Solution Manager follows all SAP HANA transition standards
Further information: http://support.sap.com/usagerights --> Usage Rights
SAP Solution Manager 7.2 Adopts SAP HANA!
© 2015 SAP AG. All rights reserved. 112
SAP Solution Manager on HANA Cloud PlatformFuture architecture
Slimmest SAP Solution Manager ever!
No data replication, no ETL jobs, no duplication of data, BI gone
Up to 70% savings in running SAP Solution Manager!
Ultimate User Experience
• Fiori only! Casual users love it!
Run SAP Business Suite and
SAP Solution Manager on HANA
• IT decisions on actual facts with higher
precision
• Real-Time planning applications!
Built-in Enterprise Data Warehouse
SAP HANA
New Planning and Reporting Applications
HANA
nativeECC CRM SCM
Non-
SAP
HANA
Live
Fiori User Experience
☁
Agenda
This is the current state of planning and may be changed by SAP at any time
• Usability Tests: 4 x 40 Minuten
• SAP Solution Manager – Business Requirem.
• SAP Solution Manager - Roadmap
Knowledge Resources
© 2015 SAP AG. All rights reserved. 114
Expert Guided ImplementationSAP Solution Manager Roadmap Service
The SAP Solution Manager Roadmap
service is available within the SAP
Enterprise Support and SAP Product
Support for Large Enterprises offerings
The service delivery is independent of
your current SAP Solution Manager
release
Target Group
Groups responsible for managing your
business applications throughout the
entire lifecycle (Plan, Build, Run)
Expert-guided
implementation is a new,
optimized, short-term
service to configure basic
scenarios without long-
term, in-house consulting
Customer readiness
At least some of the participants should know
how implementation and change projects are executed,
how basis support is done,
how business process operations are organized at your site.
A general overview of these processes is sufficient.
Technical prerequisites
The service will be delivered remotely via SAP connect. Participants require a PC with internet access and a telephone.
The SAP expert will use the information gained during the
interview to provide recommendations how to enhance
the usage of SAP Solution Manager.
The focus is on proposals that provide value and require
little implementation efforts.
Participants will explain to the SAP expert how the
individual processes are executed currently at your site.
An SAP expert provides a high-level overview of the
processes supported by SAP Solution Manager
Empowering Web session, 1-2 h.
Recommendations during the interview
Training, practical experience, remote consulting
Interview ~ 3 h. on the same day
Customer requirements
RUN BETTER
BY 40%
SAP Customer Quote Program powered by SAP Active Global Support
PROJECT COSTS REDUCED
“The proposed and received application lifecycle management roadmap service via SAP
MaxAttention has made us aware of nearly all possibilities leveraging SAP Solution Manager 7.1.
As one example, the given report and it’s roadmap allows us to start quickly with our solution
documentation project. Thus, the usual project cost could be cut off by 40% in comparison to
similar ones. Those kinds of support deliverables make the whole SAP engagement sustainable,
as it lowers our total cost of operations. Thanks to SAP MaxAttention, we not only save costs,
but also our projects run smoothly.”
Detlev Albrecht
Basis Lead
Siemens AG, Germany
© 2015 SAP AG. All rights reserved. 116
SAP Enterprise Support AcademyHow to Get Ready for Successful End-to-End Solution Operations
Expert-Guided Implementation
Meet the Expert sessions
Accelerated Innovation
Enablement
QuickIQs
Guided Self Services
Best Practices
Technical set-up Process Strategy Process Implementation & Operation
The SAP Enterprise Support Academy provides specially tailored expert content
which helps you get the most out of your SAP Solution Manager installation
support.sap.com/esacademy
© 2015 SAP AG. All rights reserved. 117
Expert Guided Implementation for SAP Solution Manager 7.1
© 2015 SAP AG. All rights reserved. 118
Expert Guided Implementation for SAP Solution Manager 7.1
© 2015 SAP AG. All rights reserved. 119
Expert Guided Implementation for SAP Solution Manager 7.1
© 2015 SAP AG. All rights reserved. 120
Expert Guided Implementation for SAP Solution Manager 7.1
Book Expert Guided Implementations
directly at SAP Enterprise Support Academy.
RUN BETTER
USD 10,000
SAP Customer Quote Program powered by SAP Active Global Support
SAVED IN TRAINING COSTS
“Collaborating with the SAP Enterprise Support Advisory, we had developed a proactive
service engagement plan for the calendar year. We prioritized our two key application
lifecycle management focus areas and built a bundled services roadmap to help us achieve
our goals of implementing business process operations and data volume management.
One significant roadmap element was the SAP Enterprise Support academy's expert
guided-implementation session. By building a quarterly roadmap and utilizing these
sessions, we saved upwards of USD 10,000 in potential training and outside costs."
Dave Pekol
Senior Manager IT, System Services
ACH Food Co, United States
© 2015 SAP AG. All rights reserved. 122
Further Information
SAP Public Web
Service Marketplace (SMP): support.sap.com/solutionmanager
SAP Developer Network (SDN): sdn.sap.com/irj/sdn/alm
Books
SAP Solution Manager 7.1
http://www.sap-press.de
Expert Guided Implementations
support.sap.com/esacademy
=> Delivery Format
Thank You!
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 124Customer
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
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In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop
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