SAP Managers Essentials 7.1

SAP Solution Manager 7.1

Essentials for Managers

© 2011 SAP AG. All rights reserved. 2

Agenda

Why should you consider SAP Solution Manager 7.1?

• Management dashboards, ITIL compliant IT Service Management

• Attractive usage rights for the entire customer’s solution

• And much more!

When is the right time to go for 7.1?

The right time is right now!

Maintenance of 7.0 EHP1

What’s the impact on functions currently used?

Leverage incremental improvements by selective activation

Define adoption strategy for major changes

How to get to SAP Solution Manager 7.1 up and running?

SAP Solution Manager Landscape design

Upgrade versus fresh Installation

Basic steps to get started

What’s up next?

Roadmap for planned innovation in SAP Solution Manager


Why should you consider SAP

Solution Manager 7.1?


Management Dashboards: The Single Source of Truth at Your Fingertips

Manage Operational Efficiency

Is IT on top of projects and operations?

Which risk do projects have on operation?

IT budget, capacity and skills on track?

Are all my system up and running?

Demonstrate Value of IT

Does IT help the business to grow?

Is the business using the IT solution?

Is business continuity guaranteed?

Is throughput as expected by the business?

Dashboards


Attractive usage rights for the entire customer solution: ALM Capabilities For SAP Enterprise Support Customers Only 1)

Reverse Process Documentation Content powered by IBIS

New SAP Business Process Blueprint for easy process design and documentation

Business Process Change Analyzer for change impact analysis

New Test Automation Framework and two included seats of HP QTP for SAP & non SAP

Quality Gate Management to minimize transport risk

IT Service Management for non-SAP, managing incidents, problems, and requests

Management Dashboards for easy reporting on key metrics

The functional baseline bases on SAP Solution Manager 7.0 EhP12). SAP Solution Manager under SAP Standard Support can be used exclusively for SAP software

components. SAP Standard Support Customers receive continuous improvements for the functional baseline, incl. error correction and functions supporting the SAP

product strategy. 1)also valid for customers who opted for other premium engagements such as SAP MaxAttention or PSLE 2)Custom Development Management Cockpit, Business Process Change Analyzer and Quality Gate Management are part of EhP1, but only available under SAP Enterprise Support.


Attractive usage rights for the entire customer solution: Run SAP Capabilities For SAP Enterprise Support Customers Only 1)

End-to-End Monitoring and Alerting Infrastructure for the entire customer solution

PI, BI and Business Objects Monitoring and reporting

End User Experience Monitoring to monitor the process from the user perspective

Business Process Analysis and Business Process Improvement & Analytics

Custom Code Lifecycle Management to manage the custom code footprint

Management Dashboards for easy reporting on key metrics

The functional baseline bases on SAP Solution Manager 7.0 EhP12). SAP Solution Manager under SAP Standard Support can be used exclusively for SAP software

components. SAP Standard Support Customers receive continuous improvements for the functional baseline, incl. error correction and functions supporting the SAP

product strategy. 1)also valid for customers who opted for other premium engagements such as SAP MaxAttention or PSLE 2)Custom Development Management Cockpit, Business Process Change Analyzer and Quality Gate Management are part of EhP1, but only available under SAP Enterprise Support.


And much more: SAP Solution Manager 7.1 – Highlights

Supporting the end-to-end Customer Solution •Open modeling of non SAP applications in new Landscape Management Database

•Open CTS to integrate non SAP, Open Diagnostics and Monitoring/Alerting Infrastructure

•From “Application Incident Management” to a complete ITIL V3 compliant ITSM for the customer solution

•Enhanced integration with 3rd party IT management: HP QC, IBM Rational, Worksoft, Cisco Tidal

Simplified User Interface and Management Dashboards •100% transparancy into IT and business with Management Dashboards

•Change and Incident Management : Complete web-based user interface

•Test Management : New intuitive user interface for Tester work list

•Enhanced Business Blueprinting: Easily blueprint your solution with one BPMN compliant tool

Run SAP like a factory with 2 FTEs per shift • New Monitoring and Alerting Infrastructure to automate repetitive tasks and avoid alert flooding with one central infrastructure and correlation / aggregation of alerts

•Operation Control Center for central control of mission critical operations support

Business Process Modeling, Reverse Documentation & Usage Analysis • Enhanced Business Blueprinting: Central visbility into your business processes in BPMN notation

• Reverse engineering of business processes with IBIS content fully integrated in SolDocA

• Business Analytics: otimize execution of business processes with throughput and Backlog analysis

Extended usage rights • A complete solution for the midmarket CIO to run IT like a business

• Included in your SAP Enterprise Support contract!

End-to-End

Ease of Use &

Dashboards

Efficiency

Relevance to

Business

Scope


Need more details? Just click on the area of interest below!

Run SAP

like a

Factory

Application

Lifecycle

Management

Business Process

Operations

Application

Operations

Change, Test &

Release Management

Maintenance Optimization & Security

Incident, Problem &

Request Management

Portfolio & Project

Management

Single Source of Truth

Single Source of Truth

Solution Documentation

& Implementation

Integration

Validation

http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000741043&_SCENARIO=01100035870000000202&












When is the right time to go for 7.1?


The right time is right now!

Go directly to SAP Solution Manager 7.1

Do not invest in a release in which SAP does not add innovation any more

Use your next maintenance window to perform the upgrade

Reduce your maintenance effort

No need to implement any Support Package as Upgrade prerequisite

Go to the latest SAP Solution Manager 7.1 Stack in one shot

Benefit now

SAP Solution Manager 7.1 is ready for prime time

Most new developments can be selectively adopted at your own pace

Only the upgrade of Service Desk and Change Request Management is disruptive and

requires migration investment.


SAP Solution Manager 7.1 Times Spent doing Technical Upgrade – experience so far

Pre Processing

10 to 20 hours

Import

5 to 10 hours

Post Processing

8 to 20 hours

Run Time Run Time Downtime

Basic Configuration

10 to 14 hours

1 to 2 hours 5 to 8 hours 3 to 4 hours

Run Time Downtime Run Time

Pre Processing Import Basic Configuration

Upgrade to 7.1

Support Package

implementation

Technical downtime is similar for Support Package Stack and Upgrade


Why SAP Recommends to Adopt SAP Solution Manager 7.1

2011 2012 2013 2014 2015

Q 1 Q 2 Q 3 Q 4 Q 1 Q 2 Q 3 Q 4 Q 1 Q 2 Q 3 Q 4 Q 1 Q 2 Q 3 Q 4 Q 1 Q 2 Q 3 Q 4

Mainstream Maintenance SAP Solution Manager 7.0 EHP 1

Mainstream Maintenance Ramp Up SAP Solution Manager 7.1

Upgrade

Invest now in SAP Solution Manager 7.1 because:

You can adopt the SAP Solution Manager 7.1 innovations at your own pace and priorities, e.g. Management Dashboards, Business Process

Blueprinting, Solution Documentation, Test Automation, Central Application Monitoring.

You can do a technical upgrade to SAP Solution Manager 7.1 without additional hardware, little user impact and not significantly more effort

compared to applying a support package on SAP Solution Manager 7.0 . EXCEPTION: Charm and Service Desk!

Maintenance of SAP Solution Manager 7.0 ends by end of 2013. No functional enhancements on SAP Solution Manager 7.0


What’s the impact on functions

currently used?



Area Examples Effort

Solution Documentation Reverse Analysis Content Upload content

Upload Interface None

Template Management Compare and adjust None

Solution Implementation BPMN Business Blueprint Configuration (small effort)

Test Management Integration of third party test tools None

Test Scope Optimization None

Maintenance Management System recommendations None

Upgrade Management Upgrade dependency analyzer None

Business Process Operations Analytics and dashboards Configuration (small effort)




Custom Code Management •Get full transparency of all custom code

objects across systems

Implementation project

recommended.

Application Operations •Technical Monitoring and Alerting Implementation project

recommended.


Reading path for upgrading Incident and Change Control Management

Define adoption strategy for major changes


Incident Management

•State of the art user interface leveraging

Web 2.0 paradigms.

• ITIL compliant process

•Extensibility


recommended.

Migration of existing customizing

required.

Change Control Management

•State of the art user interface leveraging

Web 2.0 paradigms

•Support for non-system related changes

•Enhanced retrofit capabilities


recommended.

Migration of existing customizing

required.

Expert Guided

Implementation (click for more information)

Configuration Guides (click for more information)

Overview (click for more information)

https://service.sap.com/~sapidb/011000358700001130212011E.pdf

http://wiki.sdn.sap.com/wiki/display/SAPITSM/Configuration+and+Administration+of+ITSM

http://www.service.sap.com/~sapidb/011000358700001167582011E


How to get to SAP Solution Manager

7.1 up and running?


SAP Solution Manager Landscape design

Build


Development System

Perform customizing

Develop reports

Design Info cubes

Deploy SAP Notes

Implement Support Packages

Test


Quality Assurance System

Verify new functionality

Check for regressions

Run


Production System

Manage Operations of SAP

Solution Manager including self

monitoring.

To enable broad adoption, SAP recommends the best practice of a 3-tier landscape.

A 2-tier landscape may be sufficient if no customizing or custom development is involved.


Hardware considerations

No hardware investments should be required if you

• are on SAP Solution Manager 7.0 EHP 1 and plan no changes

to the scope

• are on SAP Solution Manager 7.0 EHP 1 and plan to add only

a small number of managed systems or users

The hardware should be reviewed if you

• want to leverage areas of SAP Solution Manager currently not

in use

• plan to add a larger number of users (e.g. to manage a

complete IT Service Desk)

• want to add a large number of managed systems

• you are currently on a release smaller than SAP Solution

Manager 7.0 EHP 1


Upgrade versus new Installation

The standard path from SAP Solution Manager 7.0

to SAP Solution Manager 7.1 is an UPGRADE to

protect configuration investment and keep data.

You can do a new installation if the main purpose of

your SAP Solution Manager 7.0 is to generate keys

and download Support Packages

• Establish landscape strategy (System Landscape Directory,

Solution Manager agents on managed systems)

• Run automated paperless guided procedures after fresh install

to configure both SAP Solution Manager and the connectivity to

all managed systems

Please refer to the content transfer guide if you prefer a new installation over an upgrade.

https://service.sap.com/~sapidb/011000358700000307372012E



New planning tool for installations and upgrades

The objective of the planner is to provide a support

for upgrade/installation projects planning.

The tool enables you to:

• Assess your current situation by describing your Solution

Manager landscape and usage.

• Define the scope of the new installation/upgrade.

• Propose a high-level sequence of tasks that have to be

performed during the project

• Validate the technical infrastructure of your environment

• Identify risks factors linked to your technical and functional

environment.

The outcome of the tool should be used as an input for your project planning and should be

validated by the project team.

Click on picture to download the planner!

https://service.sap.com/~sapidb/011000358700001315982011


SAP Solution Manager Configuration

SAP Solution Manager 7.1 is configured using an Automatic Basic Configuration Accessible via transaction code SOLMAN_SETUP

Allows an easy, fast and step-by-step configuration of SAP Solution Manager

Single, easy to use wizard for system preparation & basic

configuration

Highly automated configuration

Integrated documentation for each step

Easy access to open tasks and postponed activities

Configuration of all managed systems from one central entry

point

Configuration of other scenarios like Technical Monitoring,

Data Volume Management,…

Supports Upgrades and new

Installations !


Need more details? Just click on the area of interest below!

Installation and Upgrade Guides Documentation

Sizing Guide Master Guide

Wikis


http://help.sap.com/saphelp_sm71_sp01/helpdata/en/45/51fbdbd4941803e10000000a1553f7/frameset.htm

https://service.sap.com/~sapidb/011000358700000756332011E/Sizing_Toolkit.zip


http://wiki.sdn.sap.com/wiki/display/SM/Solution Manager 7.1


What’s up next?


Today Planned Future

What Is It?

SAP Solution Manager is the central, integrated end-to-end orchestration

platform to accelerate innovation, manage the application lifecycle and run

SAP- centric solutions like a factory.

What value does it deliver?

Quality of change and operation

Business continuity

Reduced TCI / TCO


End-to-End Support for the complete customer solution

Ease of Use and Dashboards Run SAP like a factory Relevance to Business Extended Usage Rights

Support for HANA and Mobile Mobile Apps for SAP Solution Manager Guided procedures for exceptions in

operations Leverage single source of truth for

advanced prediction and impact analysis

SAP Solution Manager on HANA to enable enhanced analytics on single source of truth

Further SAP Solution Manager Planning

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided

without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement


SAP IT Infrastructure Management and SAP Solution Manager 7.1

Modeling of IT infrastructure components

Agentless auto discovery based

Storage of modeling data in a Configuration Management

Database (CMDB) including integration in SAP Solution

manager

Integration in IT Service Management

Incident & Problem Management (e.g. End-User issues with

desktop PC)

Request for Change & Change Management (e.g.

Deployment of firmware to network infrastructure)

Integration in End-to-End Monitoring & Alerting

Integration of alerting data for IT infrastructure (e.g.

availability of network devices)

Visualization of IT infrastructure components in context of

influenced systems, databases and hosts

Business Process

Applications

Infrastructure

Incid

ent,

Pro

ble

m &

Ch

an

ge

Monitoring &

Ale

rtin

g

Model business process

based on delivered

templates

Deep modeling of systems,

instances, hosts,… out of the

box for SAP & manually non-

SAP

Auto Discovery of Hosts, Printers,

Storage, Network with SAP

Infrastructure Management

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided

without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Documents

SAP Managers Essentials 7.1