AIRLINE COURSES - · PDF fileACE and Amadeus Security Management for Amadeus Altea Airlines ... Amadeus Reservation and Ticketing Help Desk for Airlines ... _ Introduction to ACE

AIRLINECOURSESAmadeus Customer Service

25 May 2018

SUMMARYACE and Amadeus Security Management for Amadeus Altea Airlines ...................................................... 6

ACE and Web Config with printing and reading ......................................................................................... 7

Aircraft Engineering and Business Database - DBM .................................................................................. 8

Amadeus Altéa Inventory: Schedule Distribution - Advanced .................................................................... 9

Amadeus Altéa Inventory: Schedule Distribution - Familiarisation ............................................................. 10

Amadeus Altea document management for Altea Departure Control ......................................................... 11

Amadeus Altea Inventory Certification ........................................................................................................ 12

Amadeus Altea Inventory: Inventory Control - Advanced .......................................................................... 13

Amadeus Altea Inventory: Inventory Control - Familiarisation ................................................................... 14

Amadeus Altea Inventory: Overview ........................................................................................................... 15

Amadeus Availability Management ............................................................................................................. 16

Amadeus Availability Management - How to use it ..................................................................................... 17

Amadeus Customer Service Point .............................................................................................................. 18

Amadeus e-Retail Engine for new users .................................................................................................... 19

Amadeus Flex Pricer .................................................................................................................................. 20

Amadeus Help Desk for Airlines ................................................................................................................. 21

Amadeus Information Pages ...................................................................................................................... 22

Amadeus Reservation and Ticketing Help Desk for Airlines ...................................................................... 23

Amadeus Security Management ................................................................................................................. 24

Amadeus Security Management for airlines ............................................................................................... 25

© 2018 Amadeus IT Group SA

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Amadeus Security Management for Altéa airlines ...................................................................................... 26

Amadeus Security Management for Distribution airlines ............................................................................ 27

Amadeus Service Changer for airlines ....................................................................................................... 28

Amadeus Service Hub for airlines - helpful tips .......................................................................................... 29

Amadeus Ticket Changer and EMD Overview ........................................................................................... 30

Amadeus Time Limits - module 2 ............................................................................................................... 31

Amadeus Train the Trainer for airlines ....................................................................................................... 32

Amadeus Train the Virtual Trainer .............................................................................................................. 33

ATC reissue and refund (CAT 31 and 33) .................................................................................................. 34

ATC reissue and refund (CAT 31 and 33) overview ................................................................................... 35

Automatic SSR Handling ............................................................................................................................ 36

Carrier Preferred Display Management ...................................................................................................... 37

Codeshare: Overview ................................................................................................................................ 38

Codeshare: Certification ............................................................................................................................. 39

Customer Management - Troubleshooting ................................................................................................. 40

Customer Management for check-in agents ............................................................................................... 41

Customer Management for gate agents .................................................................................................... 42

Customer Management for supervisors ...................................................................................................... 43

Customer Management: Overview ........................................................................................................... 44

Customer Management: Certification ........................................................................................................ 45


Customer Management: Business Rules ................................................................................................... 46

Customer Management: Departure Plan Template & Departure Control ................................................... 47

Document Management for Departure Control ........................................................................................... 48

Electronic Miscellaneous Documents (EMDs) ............................................................................................ 49

Fare by rule (CAT 25) ................................................................................................................................. 50

FareXpert Dynamic Fares ........................................................................................................................... 51

FareXpert Mark-up and Distribution for airlines .......................................................................................... 52

FareXpert Negotiated Fares ....................................................................................................................... 53

Flight Management: Overview .................................................................................................................. 54

Flight Management: Certification ............................................................................................................... 55

Flight Management: Business Rules and Departure Plan Simulation ........................................................ 56

Flight Management: Departure Plan Template and Departure Control ...................................................... 57

Flight Management: Weight Engineer Familiarisation ................................................................................ 58

Inventory: Links between Inventory, Administration and DCS .................................................................... 59

Messaging Server ....................................................................................................................................... 60

Negotiated Space ....................................................................................................................................... 61

Operational Flight Updates (OFU) .............................................................................................................. 62

Passenger Name Manager / Name Change Controller .............................................................................. 63

Process Customer Value for Customer Management ................................................................................ 64

Process Customer Value for Inventory ....................................................................................................... 65





Reservation and Ticketing Cryptic Certification .......................................................................................... 66

Reservation and Ticketing Cryptic Overview .............................................................................................. 67

Reservation and Ticketing Web Certification .............................................................................................. 68

Reservation and Ticketing Web Overview .................................................................................................. 69

Reservations in Amadeus ........................................................................................................................... 70

Revenue Availability with Active Valuation ................................................................................................. 71

Seatmap Management ............................................................................................................................... 72

Sending passenger information to and from your DCS ............................................................................. 73

Ticketing in Amadeus (Cryptic) ................................................................................................................... 74















ACE and Amadeus Security Management for AmadeusAltea AirlinesAmadeus Centralised End User Maintenance (ACE) allows you to create and maintain officesfor your organisation. Amadeus Security Management (ASM) provides authentication, accesscontrol and security administration across Amadeus products. This course describes theconfiguration of offices and user rights to Amadeus applications using ACE and ASM.

During this course you will learn how to:_ Configure agency access to the AmadeusReservation System in secured and controlledenvironments._ Navigate the Amadeus Security Managementapplication._ Define the security setup for you organisation.

This course covers the following topics:_ The end user maintenance process Office IDand Office Profile configuration and maintenance._ Reviewing the authentication process flowcontrolled by ASM._ Navigating ASM._ Identifying the tasks of the airline administrator._ Defining data within the different applications._ Creating and managing roles specific to yourorganisation._ Creating global roles, and the associated ACLs._ Allocating roles, ACLs and preferences toconsumers according to their job functions._ Managing partnerships between organisations._ Deleting roles, offices and organisation units.

During this course you will learn how to:_ Configure agency access to the AmadeusReservation System in secured and controlledenvironments._ Navigate the Amadeus Security Managementapplication._ Define the security setup for you organisation.

This course covers the following topics:_ The end user maintenance process Office IDand Office Profile configuration and maintenance._ Reviewing the authentication process flowcontrolled by ASM._ Navigating ASM._ Identifying the tasks of the airline administrator._ Defining data within the different applications._ Creating and managing roles specific to yourorganisation._ Creating global roles, and the associated ACLs._ Allocating roles, ACLs and preferences toconsumers according to their job functions._ Managing partnerships between organisations._ Deleting roles, offices and organisation units.

Certification: Duration: Language: Level: Prerequisites:Yes - pass mark: 85% 5 days English Basic Yes

Is this the course for you?This course is for:_ Airline security administrators.

Things you need for this coursePrerequisites: _ Familiarity with airline business processes and taskdistribution._ Practical knowledge of ticketing and refundprocesses._ Basic knowledge of Amadeus Information Systempages.

This course helps you use_ Amadeus Security Management

Related courses_ Amadeus Help Desk for Airlines [Classroom]

The last few details..._ For customised or dedicated session please contactyour Amadeus training consultant:

[email protected]_ Last update: March 2017.

© 2018 Amadeus IT Group SA | 6

Full course title: ACE and Amadeus Security Management for Amadeus Altea Airlines














ACE and Web Config with printing and readingThis course explains how to use Amadeus Centralised End User Maintenance (ACE) tocreate and maintain Amadeus Office IDs, and to deploy Amadeus products within the WebConfigurator tool. It also explains how to manage printing devices via the Administrationapplication.

On this course, you will learn how to:_ Configure agency access to the AmadeusReservation System in secured and controlledenvironments._ Identify the roles of the Device Configurationand Printing Management applications accessedvia Altéa Administration.

This course covers the following topics:_ Security features that control access to theAmadeus Reservation System_ End User Maintenance process_ Introduction to ACE_ Office ID, office profile and configurationcreation requests_ Managing Work Records_ Maintaining Certificate IDs_ The Vendor Identification Panel_ Accessing and launching the Web Configapplication_ Creating and modifying deployments at differentlevels_ Reissuing Hardware IDs_ The manual (fixed) registration process forprinting devices_ The automatic registration process for printingdevices

On this course, you will learn how to:_ Configure agency access to the AmadeusReservation System in secured and controlledenvironments._ Identify the roles of the Device Configurationand Printing Management applications accessedvia Altéa Administration.

This course covers the following topics:_ Security features that control access to theAmadeus Reservation System_ End User Maintenance process_ Introduction to ACE_ Office ID, office profile and configurationcreation requests_ Managing Work Records_ Maintaining Certificate IDs_ The Vendor Identification Panel_ Accessing and launching the Web Configapplication_ Creating and modifying deployments at differentlevels_ Reissuing Hardware IDs_ The manual (fixed) registration process forprinting devices_ The automatic registration process for printingdevices

Certification: Duration: Language: Level: Prerequisites:Yes - pass mark: 80% 4 days English Intermediate No

Is this the course for you?This course is for:_ Security administrators in airlines using AmadeusDocument Management for Printing and Reading.

The last few details..._ This information was last updated November 2016.


Full course title: Amadeus Centralised End User Maintenance (ACE) and Web Configurator withDocument Management for Printing and Reading


Aircraft Engineering and Business Database - DBMThe Altéa Departure Control Aircraft Engineering and Business Database course describesthe process of constructing and maintaining carrier and aircraft weight & balance engineeringdata using the Database Maintenance Tool (DBM).

On this course, you will learn about the:_ Development of appropriate aircraft engineeringdata._ Process of entering such data into the databaseusing the DBM._ Engineering/mathematical functions withinFlight Management (FM) that are essential to thedevelopment of aircraft database configurations._ Data-building philosophy._ Testing and preimplementation acceptanceprocesses including any regulatoryconsiderations.

This course covers the following topics:_ General engineering parameters_ Hold Data & ULD Configurations_ General limitations_ CG limits & lateral imbalance_ Stabiliser trim_ Service weight adjustments and potable water_ Fuel tanks and distributions_ Cabin layouts_ Aircraft business rules_ Integration of DBM data with other Altéaapplications_ Flight creation process_ Autoload_ General load control business data

On this course, you will learn about the:_ Development of appropriate aircraft engineeringdata._ Process of entering such data into the databaseusing the DBM._ Engineering/mathematical functions withinFlight Management (FM) that are essential to thedevelopment of aircraft database configurations._ Data-building philosophy._ Testing and preimplementation acceptanceprocesses including any regulatoryconsiderations.

This course covers the following topics:_ General engineering parameters_ Hold Data & ULD Configurations_ General limitations_ CG limits & lateral imbalance_ Stabiliser trim_ Service weight adjustments and potable water_ Fuel tanks and distributions_ Cabin layouts_ Aircraft business rules_ Integration of DBM data with other Altéaapplications_ Flight creation process_ Autoload_ General load control business data

Certification: Duration: Language: Level: Prerequisites:Yes - pass mark: 75% 4 days English Advanced Yes

Is this the course for you?This course is for:_ Airline staff responsible for the development ofengineering limitations data_ Airline staff responsible for importation andmaintenance of carrier and aircraft data used for weightand balance functions of Flight Management.

Things you need for this coursePrerequisites: You are required to:_ Be involved in the maintenance of carrier and aircraftengineering records._ Have a good understanding of aircraft weight andbalance limitations and their utilisation within the ramp,load control and flight operations environments._ Be familiariar with IATA AHM560 or 565documentation._ Understand technical aircraft manuals.

Optional: It would be helpful to have completed:_ Either the Altéa DC-FM Certification course or AltéaDC-FM Overview course offered by Amadeus._ The Altéa DC-FM Weight Engineer Familiarisationcourse.

Related courses_ Flight Management: Overview [Classroom] _ Flight Management: Weight Engineer Familiarisation

[Virtual]



Full course title: Amadeus Altéa Departure Control Aircraft Engineering and Business Database















Amadeus Altéa Inventory: Schedule Distribution -AdvancedThis course delivers a deep insight into the Amadeus Altéa Inventory management solutionfor Space Controllers, notably for experts already using the product, and builds confidence tobetter understand and use the product functionality.

On this course, you will learn in depth how to:_ Manage fully automated or guided features tohandle schedule creation and publication._ Work with fully automated or guidedre-accommodation mode based on customervalue and full itinerary._ Create and maintain seat maps used acrossAléea Reservation and Departure Control._ Identify and resolve some potential challengingsituations.

This course covers the following topics:_ Altéa system architecture._ Messenger viewer._ Markets, flight groups and business rulesconcept._ Queue monitoring._ Flight creation and publication._ Schedule Entry Table (SET)._ Aircraft library and seat map designer._ Flight date seat map._ Re-accommodation processing: automatic andmanual._ Solving potential problems.

On this course, you will learn in depth how to:_ Manage fully automated or guided features tohandle schedule creation and publication._ Work with fully automated or guidedre-accommodation mode based on customervalue and full itinerary._ Create and maintain seat maps used acrossAléea Reservation and Departure Control._ Identify and resolve some potential challengingsituations.

This course covers the following topics:_ Altéa system architecture._ Messenger viewer._ Markets, flight groups and business rulesconcept._ Queue monitoring._ Flight creation and publication._ Schedule Entry Table (SET)._ Aircraft library and seat map designer._ Flight date seat map._ Re-accommodation processing: automatic andmanual._ Solving potential problems.

Certification: Duration: Language: Level: Prerequisites:No 4 days English Advanced Yes

Is this the course for you?This course is for:_ Airline staff who are expereinced with scheduledistribution.

Things you need for this coursePrerequisites: _ A basic knowledge of PNR creation / manipulation inAltéa Reservation._ Knowledge of airline business processes in one ormore of the following areas: Schedules, Inventory,Seating.

Related courses_ Amadeus Altéa Inventory: Schedule Distribution -

Familiarisation [Classroom] _ Codeshare: Overview [Classroom] _ Codeshare: Certification [Classroom] _ Amadeus Altea Inventory Certification [Classroom] _ Amadeus Altea Inventory: Overview [Classroom] _ Amadeus Altea Inventory: Inventory Control -

Advanced [Classroom] _ Amadeus Altea Inventory: Inventory Control -

Familiarisation [Classroom] _ Sending passenger information to and from your

DCS [e-Learning]

The last few details..._ This course is usually delivered in English. _ For information about delivery in other languages,please contact us: [email protected]


Full course title: Amadeus Altéa Inventory: Schedule Distribution - Advanced
















Amadeus Altéa Inventory: Schedule Distribution -FamiliarisationThis course gives an overview of the Amadeus Altéa Inventory management solution forSpace Controllers.

On this course, you will gaiin an overallunderstanding of how to:_ Manage fully automated or guided features tohandle schedule creation and publication._ Work with fully automated or guidedre-accommodation mode based on customervalue and full itinerary._ Create and maintain seat maps used acrossAléea Reservation and Departure Control.

This course covers the following topics:_ Altéa system architecture._ Messenger viewer._ Markets, flight groups and business rulesconcept._ Flight creation and publication._ Aircraft library and seat map designer._ Flight date seat map._ Re-accommodation processing: automatic andmanual.

On this course, you will gaiin an overallunderstanding of how to:_ Manage fully automated or guided features tohandle schedule creation and publication._ Work with fully automated or guidedre-accommodation mode based on customervalue and full itinerary._ Create and maintain seat maps used acrossAléea Reservation and Departure Control.

This course covers the following topics:_ Altéa system architecture._ Messenger viewer._ Markets, flight groups and business rulesconcept._ Flight creation and publication._ Aircraft library and seat map designer._ Flight date seat map._ Re-accommodation processing: automatic andmanual.

Certification: Duration: Language: Level: Prerequisites:No 4 days English Basic Yes

Is this the course for you?This course is for:_ Airline staff who are new to schedule distribution._ Airline staff needing a basic, overall understanding ofAltéa Inventory.

Things you need for this coursePrerequisites: _ A basic knowledge of PNR creation / manipulation inAltéa Reservation._ Knowledge of airline business processes in one ormore of the following areas: Schedules, Inventory,Seating.

Related courses_ Codeshare: Overview [Classroom] _ Codeshare: Certification [Classroom] _ Amadeus Altea Inventory Certification [Classroom] _ Amadeus Altea Inventory: Overview [Classroom] _ Amadeus Altea Inventory: Inventory Control -



DCS [e-Learning] _ Amadeus Altéa Inventory: Schedule Distribution -

Advanced [Classroom]

The last few details..._ This course is usually delivered in English. _ For information about delivery in other languages,please contact us: [email protected]


Full course title: Amadeus Altéa Inventory: Schedule Distribution - Familiarisation














Amadeus Altea document management for AlteaDeparture ControlThis course explains how to set up device and print management for Altéa carriers usingDCS.

On this course you will learn how to:_ Set up devices for ground handling and print atthe airport._ Set up predefined print formats and associatethem.

This course covers the following topics:_ Explaining the concepts used in DeviceAdministration._ Completing the 5-step fixed-registrationprocess._ Determining the printing flows to retrievevarious print devices._ Setting up shared printers (host sharing)._ Completing the 4-step auto-registrationprocess._ Creating a location description and zones toutilise them in Customer Management._ Identifying and adding available formatassociations._ Viewing print queues within the queueapplication._ Dealing with security and access for DocumentManager.

On this course you will learn how to:_ Set up devices for ground handling and print atthe airport._ Set up predefined print formats and associatethem.

This course covers the following topics:_ Explaining the concepts used in DeviceAdministration._ Completing the 5-step fixed-registrationprocess._ Determining the printing flows to retrievevarious print devices._ Setting up shared printers (host sharing)._ Completing the 4-step auto-registrationprocess._ Creating a location description and zones toutilise them in Customer Management._ Identifying and adding available formatassociations._ Viewing print queues within the queueapplication._ Dealing with security and access for DocumentManager.

Certification: Duration: Language: Level: Prerequisites:No 6 hours English Undefined Yes

Is this the course for you?This course is for:Airlines, Airports, Ground Handlers

Things you need for this coursePrerequisites: _ Airline / Airport experience with regards to printers /CUTE environment.

How the course is organisedThe Amadeus Altea Document Management courseconsists of 2 modules:_ Module 1: Virtual class - 3 Hours_ Module 2: Virtual class - 3 Hours.

What equipment do you need?_ A phone (fixed-line, mobile not recommended)._ A computer._ A good internet connection.

The last few details..._ For customized or dedicated session please contactyour Amadeus training consultant:

[email protected]


Full course title: Amadeus Altea document management for Altea Departure Control















Amadeus Altea Inventory CertificationThis course explains the Amadeus Altéa Inventory management solution which controls theinventory of seats available for sale on each flight date that is stored in the system.

On this course you will learn how to:_ Manage fully automated or guided features tohandle schedule creation and publication_ Work with fully automated or guidedreaccommodation mode based on a customer'svalue and full itinerary_ Create and maintain seat maps used acrossAltéa Reservation and Departure Control_ Implement advanced inventory-managementtechniques in order to control airline inventoryand calculate availability

This course covers the following topics:_ System architecture_ Messenger viewer_ Markets, flight groups and business ruleconcepts_ Automatic and manual schedule changes andpublication_ Aircraft library and seat map design_ Automatic and manual reaccommodation, andautomatic flight selection_ Flight date inventory leg and segment views_ Class controls_ Inventory interaction with RMS and Reservation(for INV)

On this course you will learn how to:_ Manage fully automated or guided features tohandle schedule creation and publication_ Work with fully automated or guidedreaccommodation mode based on a customer'svalue and full itinerary_ Create and maintain seat maps used acrossAltéa Reservation and Departure Control_ Implement advanced inventory-managementtechniques in order to control airline inventoryand calculate availability

This course covers the following topics:_ System architecture_ Messenger viewer_ Markets, flight groups and business ruleconcepts_ Automatic and manual schedule changes andpublication_ Aircraft library and seat map design_ Automatic and manual reaccommodation, andautomatic flight selection_ Flight date inventory leg and segment views_ Class controls_ Inventory interaction with RMS and Reservation(for INV)

Certification: Duration: Language: Level: Prerequisites:Yes - pass mark: 85% 7 days English Intermediate Yes

Is this the course for you?This course is for:_ Airlines operational agents, supervisors, businessanalysts, inventory control specialist, revenuemanagement specialist, Help desk agent and trainers.

Things you need for this coursePrerequisites: _ A basic knowledge of PNR creation/manipulation inAltéa Reservation_ Knowledge of airline business processes in one ormore of the following areas: Schedules, Inventory,Seating

Related courses_ Codeshare: Overview [Classroom] _ Codeshare: Certification [Classroom] _ Amadeus Altea Inventory: Overview [Classroom] _ Amadeus Altea Inventory: Inventory Control -



DCS [e-Learning] _ Amadeus Altéa Inventory: Schedule Distribution -

Advanced [Classroom] _ Amadeus Altéa Inventory: Schedule Distribution -

Familiarisation [Classroom]

The last few details..._ For customized or dedicated session, please contactyour Amadeus Training Consultant:

[email protected]_ Last update: Dec. 2017


Full course title: Amadeus Altea Inventory Certification

https://helpx.adobe.com/flash-player.html

Amadeus Altea Inventory: Inventory Control -AdvancedThis course delivers a deep insight into the Amadeus Altéa Inventory management solutionfor Inventory Controllers (Revenue Managers), notably for experts already using the product,and builds confidence to better understand and use the product functionality.

On this course, you will learn in depth how to:_ Work with Flight Date inventory_ Apply Class controls_ Implement advanced inventory managementtechniques in order to control airline inventoryand calculate availability_ Manage Schedules_ Work with the Re-accommodation process_ Use Aircraft library_ Identify and resolve some potential challengingsituations

This course covers the following topics:_ Altéa system architecture_ Messenger viewer_ Markets, flight groups and business rulesconcept_ Flight date inventory and class controls_ Availability Publication_ Queue monitoring_ Inventory interaction with RMS and Reservation(for INV)_ Aircraft library and Flight date seat map_ Re-accommodation processing_ Solving potential problems

On this course, you will learn in depth how to:_ Work with Flight Date inventory_ Apply Class controls_ Implement advanced inventory managementtechniques in order to control airline inventoryand calculate availability_ Manage Schedules_ Work with the Re-accommodation process_ Use Aircraft library_ Identify and resolve some potential challengingsituations

This course covers the following topics:_ Altéa system architecture_ Messenger viewer_ Markets, flight groups and business rulesconcept_ Flight date inventory and class controls_ Availability Publication_ Queue monitoring_ Inventory interaction with RMS and Reservation(for INV)_ Aircraft library and Flight date seat map_ Re-accommodation processing_ Solving potential problems


Is this the course for you?This course is for:_ Airline staff with revenue management experience.

Things you need for this coursePrerequisites: _ A basic knowledge of PNR creation / manipulation inAltéa Reservation_ Knowledge of airline business processes in Inventory

Related courses_ Amadeus Altea Inventory: Inventory Control -


Familiarisation [Classroom] _ Amadeus Altéa Inventory: Schedule Distribution -



DCS [e-Learning] _ Codeshare: Overview [Classroom] _ Codeshare: Certification [Classroom] _ Amadeus Altea Inventory Certification [Classroom] _ Amadeus Altea Inventory: Overview [Classroom]




Full course title: Amadeus Altea Inventory: Inventory Control - Advanced

Amadeus Altea Inventory: Inventory Control -FamiliarisationThis course gives an overview of the Amadeus Altéa Inventory management solution forInventory Controllers.

On this course, you will gaiin an overallunderstanding of how to:_ Work with Flight Date inventory_ Apply Class controls_ Implement advanced inventory managementtechniques in order to control airline inventoryand calculate availability._ Manage Schedules_ Work with the Re-accommodation process._ Use Aircraft library.

This course covers the following topics:_ Altéa system architecture._ Messenger viewer._ Markets, flight groups and business rulesconcept._ Flight date inventory and class controls._ Availability Publication._ Inventory interaction with RMS and Reservation(for INV)._ Aircraft library and Flight date seat map._ Re-accommodation processing.

On this course, you will gaiin an overallunderstanding of how to:_ Work with Flight Date inventory_ Apply Class controls_ Implement advanced inventory managementtechniques in order to control airline inventoryand calculate availability._ Manage Schedules_ Work with the Re-accommodation process._ Use Aircraft library.

This course covers the following topics:_ Altéa system architecture._ Messenger viewer._ Markets, flight groups and business rulesconcept._ Flight date inventory and class controls._ Availability Publication._ Inventory interaction with RMS and Reservation(for INV)._ Aircraft library and Flight date seat map._ Re-accommodation processing.


Is this the course for you?This course is for:_ Airline staff who are new to revenue management._ Airline staff needing a basic, overall understanding ofAltéa Inventory.

Things you need for this coursePrerequisites: _ A basic knowledge of PNR creation / manipulation inAltéa Reservation._ Knowledge of airline business processes inInventory._ A basic knowledge of PCs and the Windowsoperating system.



Advanced [Classroom] _ Sending passenger information to and from your

DCS [e-Learning] _ Codeshare: Overview [Classroom] _ Codeshare: Certification [Classroom] _ Amadeus Altea Inventory Certification [Classroom] _ Amadeus Altea Inventory: Overview [Classroom] _ Amadeus Altea Inventory: Inventory Control -

Advanced [Classroom]




Full course title: Amadeus Altea Inventory: Inventory Control - Familiarisation


Amadeus Altea Inventory: OverviewThis course gives an overview of the Amadeus Altéa Inventory management solution whichcontrols theinventory of seats available for sale on each flight date that is stored in the system.

On this course, you will learn how to:_ Manage fully automated or guided features tohandle schedule creation and publication_ Work with fully automated or guidedre-accommodation mode based on customervalue and full itinerary_ Create and maintain seat maps used acrossAléea Reservation and Departure Control_ Implement advanced inventory managementtechniques in order to control airline inventoryand calculate availability

This course covers the following topics:_ Altéa system architecture_ Messenger viewer_ Markets, flight groups and business rulesconcept_ Flight creation and publication_ Flight date inventory and class controls_ Aircraft library and seat map designer_ Flight date seat map_ Re-accommodation processing: automatic andmanual

On this course, you will learn how to:_ Manage fully automated or guided features tohandle schedule creation and publication_ Work with fully automated or guidedre-accommodation mode based on customervalue and full itinerary_ Create and maintain seat maps used acrossAléea Reservation and Departure Control_ Implement advanced inventory managementtechniques in order to control airline inventoryand calculate availability

This course covers the following topics:_ Altéa system architecture_ Messenger viewer_ Markets, flight groups and business rulesconcept_ Flight creation and publication_ Flight date inventory and class controls_ Aircraft library and seat map designer_ Flight date seat map_ Re-accommodation processing: automatic andmanual

Certification: Duration: Language: Level: Prerequisites:No 4 days English Intermediate Yes

Is this the course for you?This course is for:_ Airlines operational agents, supervisors, businessanalysts, inventory control specialist, revenuemanagement specialist, Help desk agent and trainers.

Things you need for this coursePrerequisites: _ A basic knowledge of PNR creation / manipulation inAltéa Reservation_ Knowledge of airline business processes in one ormore of the following areas: Schedules, Inventory,Seating






DCS [e-Learning] _ Codeshare: Overview [Classroom] _ Codeshare: Certification [Classroom] _ Amadeus Altea Inventory Certification [Classroom]


[email protected]_ Last update: dec. 2017


Full course title: Amadeus Altea Inventory: Overview


Amadeus Availability ManagementLearn how to use Amadeus Availability Management in Amadeus Retailing Platform through aset of videos.

After taking this e-Learning you will be able to:_ Create, update and search a Point of Sale._ Search a Point of Sale and access a Point of Sale history._ Create a Market and a Flight Group._ Search rules or create a new rule in Amadeus Availability Management.

After taking this e-Learning you will be able to:_ Create, update and search a Point of Sale._ Search a Point of Sale and access a Point of Sale history._ Create a Market and a Flight Group._ Search rules or create a new rule in Amadeus Availability Management.

Certification: Duration: Language: Level: Prerequisites:No 30 minutes English Basic Yes

Is this the course for you?This course is for:_ Revenue Analysts working in an airline.

Things you need for this coursePrerequisites: _ A good knowledge of airlines' business rules.

What equipment do you need?_ A computer._ A good internet connection._ Adobe FlashPlayer.

The last few details..._ Please note that access to this course is restrictedto Amadeus customers.


Full course title: Amadeus Availability Management

Amadeus Availability Management - How to use itThis course describes how to use Amadeus Availability Management to differentiate youravailability offer in line with your customer and market segmentation. By applying revenuemanagement controls at channel level, availability information can be tailored to individualpoints-of-sale.

On this course, you will learn to:_ Create and maintain points-of-sale._ Set up flight groups._ Define markets._ Construct class suppression, polling,AVS-driven rules, and functional access controlrules._ Read the history and restore historical items._ Request access authorisation.

This course covers the following topics:_ Creating and maintaining Point-of-Sale keyworddefinitions to target standard Amadeus users,internet users and users in reverse access._ Achieving desired distribution levels by creatingand modifying class suppression rules, setting upAVS-driven rules, and maintaining polling rulesfordynamic availability._ Retrieving and reading the history .

On this course, you will learn to:_ Create and maintain points-of-sale._ Set up flight groups._ Define markets._ Construct class suppression, polling,AVS-driven rules, and functional access controlrules._ Read the history and restore historical items._ Request access authorisation.

This course covers the following topics:_ Creating and maintaining Point-of-Sale keyworddefinitions to target standard Amadeus users,internet users and users in reverse access._ Achieving desired distribution levels by creatingand modifying class suppression rules, setting upAVS-driven rules, and maintaining polling rulesfordynamic availability._ Retrieving and reading the history .


Is this the course for you?This course is for:_ Airlines that have signed schedule 20 of the GlobalDistribution Agreement/Optional Services Agreement(GDA/OSA).

Things you need for this coursePrerequisites: _ You are expected to have a basic understanding ofairline distribution processes and Amadeus availabilityand schedule displays.

The last few details..._ This course information was last updated February2017.


Full course title: Amadeus Availability Management for Airlines

Amadeus Customer Service PointLearn how to use Amadeus Customer Service Point (ACSP) through a set of short interactivevideos.

After taking this e-Learning you will be able to:_ Manage incidents and work orders in ACSP._ Open an incident or a work order in ACSP._ Update and check their status._ Verify and close the incident or work order.

After taking this e-Learning you will be able to:_ Manage incidents and work orders in ACSP._ Open an incident or a work order in ACSP._ Update and check their status._ Verify and close the incident or work order.

Certification: Duration: Language: Level: Prerequisites:No 15 minutes English Basic No

Is this the course for you?This course is for:Airlines

In particular, those working in:Operations, Training




Full course title: Amadeus Customer Service Point

Amadeus e-Retail Engine for new usersThis course describes how the online booking engine using the DX user interface works andinteracts with the reservation system whether as a standalone solution or integrated into anexternal website.

During this course you will learn how to:_ Use the online booking engine_ Configure Site Manager_ Differentiate between the different search flows_ Follow the steps of the Workflow Manager_ List the different digital solutions available_ Navigate through the troubleshooting tool

This course covers the following topics:_ Overview of e-Retail Engine_ Implementation process_ Practice with the booking flows using DX_ Introduction to the Site Manager_ Basic site configuration_ Enhancing the offerings of a site_ Troubleshooting tools_ Customisation Capabilities_ Workflow manager steps

During this course you will learn how to:_ Use the online booking engine_ Configure Site Manager_ Differentiate between the different search flows_ Follow the steps of the Workflow Manager_ List the different digital solutions available_ Navigate through the troubleshooting tool

This course covers the following topics:_ Overview of e-Retail Engine_ Implementation process_ Practice with the booking flows using DX_ Introduction to the Site Manager_ Basic site configuration_ Enhancing the offerings of a site_ Troubleshooting tools_ Customisation Capabilities_ Workflow manager steps

Certification: Duration: Language: Level: Prerequisites:Yes - pass mark: 85% 3 days English Basic No

Is this the course for you?This course is for:_ Airline Website Admnisitrators, implementationmanagers, product managers, trainers.

How the course is organised This Amadeus e-Retail engine for new users consistsof:_ 3 days classroom

The last few details..._ For Customised or dedicated session, please contactyour Amadeus training consultant:



Full course title: Amadeus e-Retail Engine for new users


Amadeus Flex PricerThis course details the benefits of, and explains how to use the functionality and features ofAmadeus? comprehensive faring solution, Amadeus Flex Pricer.

On this course you will learn how to:_ Create and manage fare solutions (fare familyconcept)._ Integrate fare solutions into an existingAmadeus e-Retail website.

This course covers the following topics:_ Overview of the Flex Pricer concept._ Introduction to FareXpert._ Creation of fare families, markets, andcommercial fare families._ Fore-Retail Engine customers; Site Managerparameter settings forFlex Pricer, Implementing Flex Pricer from anexisting e-Retail Engine website.

On this course you will learn how to:_ Create and manage fare solutions (fare familyconcept)._ Integrate fare solutions into an existingAmadeus e-Retail website.

This course covers the following topics:_ Overview of the Flex Pricer concept._ Introduction to FareXpert._ Creation of fare families, markets, andcommercial fare families._ Fore-Retail Engine customers; Site Managerparameter settings forFlex Pricer, Implementing Flex Pricer from anexisting e-Retail Engine website.

Certification: Duration: Language: Level: Prerequisites:No 1.5 days English Intermediate Yes

Is this the course for you?This course is for:_ Airline product specialists, marketing, sales, support,and fare updaters.

Things you need for this coursePrerequisites: _ A basic knowledge of fares._ Have already attended an Amadeus e-Retail course ifyou are an e-Retail customer (or at least have a goodunderstanding of the product).

The last few details..._ This course information was last updated November2016.


Full course title: Amadeus Flex Pricer


Amadeus Help Desk for AirlinesThis course explains how to support your customers' reservation and ticketing agents insolving their daily issues. The course concentrates on functional and technical settings of thesystem that agents need to verify before contacting the second-level Help Desk.

On this course, you will learn how to:_ Utilise the functionalities available to help desksfor identifying and solving problems._ Assist end users with central systemfunctionality and database problems._ Describe the Amadeus system processing andcommunication flows._ Identify problems and assign them to theappropriate groups._ Follow the procedures for reporting andescalating problems.

This course covers the following topics:_ Incident handling and reporting_ Amadeus Customer Service Point (ACSP)_ The distribution system architecture._ Terminals_ Office IDs and Office profiles_ End user maintenance_ Local security_ Transaction security_ Extended Ownership Security_ Amadeus Air_ Amadeus Pricing and Shopping_ Ticketing

On this course, you will learn how to:_ Utilise the functionalities available to help desksfor identifying and solving problems._ Assist end users with central systemfunctionality and database problems._ Describe the Amadeus system processing andcommunication flows._ Identify problems and assign them to theappropriate groups._ Follow the procedures for reporting andescalating problems.

This course covers the following topics:_ Incident handling and reporting_ Amadeus Customer Service Point (ACSP)_ The distribution system architecture._ Terminals_ Office IDs and Office profiles_ End user maintenance_ Local security_ Transaction security_ Extended Ownership Security_ Amadeus Air_ Amadeus Pricing and Shopping_ Ticketing


Is this the course for you?This course is for:_ Airline help desk agents that use Altéa Reservationand are the first point of contact for their end users.

Things you need for this coursePrerequisites: You need to have completed and passed at least oneof the following courses:_ Reservation and Ticketing Cryptic Certification_ Reservation and Ticketing Web Certification

The last few details..._ This information was last updated in March 2017.


Full course title: Amadeus Help Desk for Airlines

Amadeus Information PagesAmadeus Information Pages (AIP) is a central source of reference information. This courseexplains how to create, structure, organise, display and modify information in your company'spages in the most effective way.

This course covers these topics:_ An introduction to Amadeus Information Pages_ Getting started with, and navigating, Amadeus Information Pages_ Displaying and updating Amadeus Information Pages_ Practicing working with Amadeus Information Pages

This course covers these topics:_ An introduction to Amadeus Information Pages_ Getting started with, and navigating, Amadeus Information Pages_ Displaying and updating Amadeus Information Pages_ Practicing working with Amadeus Information Pages

Certification: Duration: Language: Level: Prerequisites:No 4 hours English Basic No


Things you need for this courseOptional: _ A basic understanding of the Amadeus reservationsystem (cryptic)

This course helps you use_ Amadeus Reservation Desktop Web _ Amadeus Selling Platform Connect

How the course is organised_ This course consists of 2 sessions. _ Each session lasts 2 hours._ Generally the sessions are run on the same day.

This course is also available inEnglish

What equipment do you need?_ A phone_ A computer_ A good internet connection

The last few details...Make sure that you enrol on both of the sessions:_ Amadeus Information Pages module 1_ Amadeus Information Pages module 2


Full course title: Amadeus Information Pages

Amadeus Reservation and Ticketing Help Desk forAirlinesThis course explains how to support your customers' reservation and ticketing agents insolving their daily issues. It concentrates on the functional and technical system settings thatagents need to verify before contacting the Second-level Help Desk.

On this course you will learn to: _

Use features available to Help Desks foridentifying and solving problems_

Assist end users with central system functionalityand database problems_

Describe the Amadeus system processing andcommunication flows_

Respond accurately to specific system responses_

Identify problems and assign them to theappropriate groups_

Follow the procedures for reporting andescalating problems

This course covers the following topics:_ Incident handling and reporting_ The distribution system architecture_ Office IDs and Office profiles_ Extended Ownership Security_ Transaction security_ Amadeus Air_ Ticketing_ Amadeus Pricing and Shopping

On this course you will learn to: _

Use features available to Help Desks foridentifying and solving problems_

Assist end users with central system functionalityand database problems_

Describe the Amadeus system processing andcommunication flows_

Respond accurately to specific system responses_

Identify problems and assign them to theappropriate groups_

Follow the procedures for reporting andescalating problems

This course covers the following topics:_ Incident handling and reporting_ The distribution system architecture_ Office IDs and Office profiles_ Extended Ownership Security_ Transaction security_ Amadeus Air_ Ticketing_ Amadeus Pricing and Shopping


Is this the course for you?This course is for:_ Airline Help Desk agents_ Trainers

Things you need for this coursePrerequisites: _ Reservation and Ticketing Cryptic Certification

or_ Reservation and Ticketing Web Certification


The last few details..._ For customised or dedicated session, please contactyour Amadeus Training Concultant:

[email protected]_ Last update: November 2017


Full course title: Amadeus Reservation and Ticketing Help Desk for Airlines

Amadeus Security ManagementLearn how to perform user management tasks for Amadeus products through a set of videos.

After taking this e-Learning you will be able to:_ Understand user management responsibilities and partnerships in Amadeus Security Management._ Create or remove user access._ Create or remove a partnership.



Is this the course for you?This course is for:_ Administrators responsible for managing access toAmadeus products in their organisation.



The last few details..._ Amadeus Security Management is also know as Logon Security Server (LSS)._ Please note that access to this course is restrictedto Amadeus customers.


Full course title: Amadeus Security Management


Amadeus Security Management for airlinesLearn how to perform user management tasks for Amadeus products through a set of videos.






What equipment do you need?_ A computer._ A good internet connection._ Flash player enabled.

The last few details..._ Amadeus Security Management (ASM) is theapplication that allows you to manage users andaccess rights in the Logon and Security Server (LSS)database._ Please note that access to this course is restrictedto Amadeus customers.


Full course title: Amadeus Security Management for airlines

Amadeus Security Management for Altéa airlinesAmadeus Security Management (ASM) provides authentication, access control and securityadministration across Amadeus products. This course describes the configuration of useraccess rights to allow users to work in the primary Altéa applications on the Amadeus AirlineRetailing Platform.

On this course, you will learn how to:_ Navigate through the Amadeus SecurityManagement application._ Define the security setup for an airline._ Identify and apply security elements to allowaccess to applications

This course covers the following topics:_ Organisation and User Management_ Reports and templates for massive actions_ Reviewing the authentication process flow._ Navigating ASM._ Identifying the tasks of the airline administrator._ Defining data within the different applications._ Creating and managing roles specific to yourorganisation._ Allocating and duplicating roles, ACLs andpreferences to consumers according to their jobfunctions._ Removing access rights, offices andorganisational units._ Managing partnerships between organisations._ Deleting roles, offices and organisation units.

On this course, you will learn how to:_ Navigate through the Amadeus SecurityManagement application._ Define the security setup for an airline._ Identify and apply security elements to allowaccess to applications

This course covers the following topics:_ Organisation and User Management_ Reports and templates for massive actions_ Reviewing the authentication process flow._ Navigating ASM._ Identifying the tasks of the airline administrator._ Defining data within the different applications._ Creating and managing roles specific to yourorganisation._ Allocating and duplicating roles, ACLs andpreferences to consumers according to their jobfunctions._ Removing access rights, offices andorganisational units._ Managing partnerships between organisations._ Deleting roles, offices and organisation units.


Is this the course for you?This course is for:_ Airline administrators

Things you need for this coursePrerequisites: _ Familiarity with airline business processes and taskdistribution._ Practical knowledge of ticketing and refundprocesses.


This course is held inBangkok, Nice



Full course title: Amadeus Security Management Certification for Altéa airlines - Certification

Amadeus Security Management for Distribution airlinesAmadeus Security Management (ASM) provides authentication, access control and securityadministration across Amadeus products. This course describes the configuration of useraccess rights to applications secured through Amadeus Security Management.

On this course, you will learn how to:_ Navigate ASM._ Define the security setup for your organisation._ Identify and apply security elements to allowaccess to applications.

This course covers the following topics:_ Reviewing the authentication process flow._ Navigating ASM._ Identifying the tasks of the airline administrator_ Defining data within the different applications._ Creating roles and the associated AccessControl Lists (ACLs)._ Allocating access rights to consumersaccording to their functions._ Managing partnerships between organisations._ Removing roles, offices and organisation units.

On this course, you will learn how to:_ Navigate ASM._ Define the security setup for your organisation._ Identify and apply security elements to allowaccess to applications.

This course covers the following topics:_ Reviewing the authentication process flow._ Navigating ASM._ Identifying the tasks of the airline administrator_ Defining data within the different applications._ Creating roles and the associated AccessControl Lists (ACLs)._ Allocating access rights to consumersaccording to their functions._ Managing partnerships between organisations._ Removing roles, offices and organisation units.


Is this the course for you?This course is for:_ Airline administrators

Things you need for this coursePrerequisites: _ You must be familiar with airline business processesand task distribution._ You need a practical knowledge of ticketing andrefund processes.


The last few details..._ This information was last updated March 2017.


Full course title: Amadeus Security Management for Distribution airlines


Amadeus Service Changer for airlinesLearn how to exchange an EMD in case of a flight disruption, or upon passenger request,through a set of interactive videos.

After taking this e-Learning you will be able to:_ Resynchronise new services with the EMD, reissue the EMD of the exchanged service, and verify the old andnew EMD details in case of a flight disruption._ Change services upon passenger's request using implicit or explicit mapping._ Change a partially used EMD using explicit mapping.

After taking this e-Learning you will be able to:_ Resynchronise new services with the EMD, reissue the EMD of the exchanged service, and verify the old andnew EMD details in case of a flight disruption._ Change services upon passenger's request using implicit or explicit mapping._ Change a partially used EMD using explicit mapping.



In particular, those working in:Operations, Training

Things you need for this coursePrerequisites: _ A basic knowledge of airline ticketing and theAmadeus central system.

This course helps you use_ Amadeus Reservation Desktop Web




Full course title: Amadeus Service Changer for airlines

Amadeus Service Hub for airlines - helpful tipsThis course gives helpful tips on how to be more productive when using Amadeus ServiceHub.

On this course you will learn how to: _ Register for and log in to Amadeus ServiceHub._ Search and browse for knowledge solutions._ Decode cryptic entries._ Access tools available for airlines. _ Access the training catalogue._ Enrol in training courses._ Retrieve your training history.

This course covers the following topics: _ Registration and Login._ Search and Browse._ Cryptic Entries._ Tools. _ Training.

On this course you will learn how to: _ Register for and log in to Amadeus ServiceHub._ Search and browse for knowledge solutions._ Decode cryptic entries._ Access tools available for airlines. _ Access the training catalogue._ Enrol in training courses._ Retrieve your training history.

This course covers the following topics: _ Registration and Login._ Search and Browse._ Cryptic Entries._ Tools. _ Training.

Certification: Duration: Language: Level: Prerequisites:No 1 hour English Intermediate No


In particular, those working in:Operations

What equipment do you need?_ A good phone connection (fixed-line, mobile notrecommended)._ A computer._ A headset. _ A good internet connection.


Full course title: Amadeus Service Hub for airlines - helpful tips


Amadeus Ticket Changer and EMD OverviewThis course will show you how to work with Amadeus Ticket Changer (ATC) and AmadeusElectronic Miscellaneous Documents (EMD).

On this course, you will learn about:_ Amadeus Ticket Changer (ATC) - this allowsyou to automatically recalculate and preparedocuments for the issuance of voluntary and, orinvoluntary reissues and revalidations, and toprocess refunds of electronic tickets based in theIATA Industry standard._ Electronic Miscellaneous Document (EMD) -this is a method to sell and track usage ofcharges that are not included in a ticket such asxbag fee, voucher and penalties.

This course covers the following topics:_ Understanding fare conditions that allow theuse of ATC._ Reissuing an Electronic Ticket with ATC_ Using Booking and Pricing ChargeableServices._ Creating and Updating a Transitional StoredMiscellaneous (TSM-P)_ Issuin and displaying an EMD._ How to Associate / Disassociate an EMD andan E-ticket._ Reissuing EMD.

On this course, you will learn about:_ Amadeus Ticket Changer (ATC) - this allowsyou to automatically recalculate and preparedocuments for the issuance of voluntary and, orinvoluntary reissues and revalidations, and toprocess refunds of electronic tickets based in theIATA Industry standard._ Electronic Miscellaneous Document (EMD) -this is a method to sell and track usage ofcharges that are not included in a ticket such asxbag fee, voucher and penalties.

This course covers the following topics:_ Understanding fare conditions that allow theuse of ATC._ Reissuing an Electronic Ticket with ATC_ Using Booking and Pricing ChargeableServices._ Creating and Updating a Transitional StoredMiscellaneous (TSM-P)_ Issuin and displaying an EMD._ How to Associate / Disassociate an EMD andan E-ticket._ Reissuing EMD.

Certification: Duration: Language: Level: Prerequisites:No 2 hours English Basic Yes


Things you need for this coursePrerequisites: _ You must have taken and passed the AmadeusCentral System Certfication module 2.

What equipment do you need?_ A phone (fixed-line, mobile not recommanded)_ A computer_ A good internet connection



Full course title: Amadeus Ticket Changer and Electronis Miscellaneous Documents Overview

Amadeus Time Limits - module 2This course helps you to understand and configure Amadeus Time Limits (ATL), a web-basedtool integrated into the Amadeus Revenue Integrity Desktop. This module is the second andfinal session of this course.

On this course you will learn how to:_ Explain the functional aspects of the product._

Identify the main configuration settings._

Create and maintain the business rules.

This course covers the following topics:_ Amadeus Time Limits business rules (Cont.)._ Computation rules._ Exemption rules._ Extension rules._ List Management._ Production updates.

On this course you will learn how to:_ Explain the functional aspects of the product._

Identify the main configuration settings._

Create and maintain the business rules.

This course covers the following topics:_ Amadeus Time Limits business rules (Cont.)._ Computation rules._ Exemption rules._ Extension rules._ List Management._ Production updates.

Certification: Duration: Language: Level: Prerequisites:No 2 hours English Intermediate Yes

Is this the course for you?This course is for:_ Revenue Integrity analysts._ Revenue managers._ Trainers.

Things you need for this coursePrerequisites: _ Knowledge of airline distribution processes andAmadeus Availability, PNR and Ticketing features.

How the course is organisedThis Amadeus Time Limits course consists of 2modules:

• Module 1: Virtual class - 2 hours

• Module 2: Virtual class - 2 hours

What equipment do you need?_ A good phone connection (fixed-line, mobile notrecommended)._ A computer._ A good internet connection.

The last few details..._ For a customised or dedicated session, pleasecontact your Amadeus training consultant:

[email protected]_ Last update: April 2018.


Full course title: Amadeus Time Limits - module 2

Amadeus Train the Trainer for airlinesThis course introduces the Amadeus training techniques external trainers need to know andpractice in order to deliver trainings on Amadeus solutions.

On this course you will learn how to:_ Use tips and techniques to master thepedagogical aspects of training._ Write measurable training objectives andpresent information in a clear, concise andengaging manner._ Design and deliver structured and interactivetraining sessions to meet participant objectivesandexpectations._ Identify different behavioural styles and adapttraining sessions accordingly._ Give and receive feedback to build on strongpoints and identify and improve weaker points.

This course covers the following topics:_ The training cycle._ Training objectives._ Training structure._ How people learn._ Verbal and non-verbal communication._ Learning styles._ Handling questions._ Difficult situations._ Visuals aids._ Our internal dialogue.

On this course you will learn how to:_ Use tips and techniques to master thepedagogical aspects of training._ Write measurable training objectives andpresent information in a clear, concise andengaging manner._ Design and deliver structured and interactivetraining sessions to meet participant objectivesandexpectations._ Identify different behavioural styles and adapttraining sessions accordingly._ Give and receive feedback to build on strongpoints and identify and improve weaker points.

This course covers the following topics:_ The training cycle._ Training objectives._ Training structure._ How people learn._ Verbal and non-verbal communication._ Learning styles._ Handling questions._ Difficult situations._ Visuals aids._ Our internal dialogue.

Certification: Duration: Language: Level: Prerequisites:No 3 days English Basic No

Is this the course for you?This course is for:_ People who have little or no experience in deliveringtraining._ Experienced trainers wishing to refresh their skills.

Things you need for this courseOptional: _ No specific experience in delivering training isrequired, although a general interest in education andlearning is helpful.

How the course is organised_ During the course you will deliver two trainingsessions of 20 minutes each._ You will receive impartial and constructive feedbackon your delivery of the training sessions.

The last few details..._ This course information was last updated August2017.


Full course title: Amadeus Train the Trainer for airlines















Amadeus Train the Virtual TrainerThis course explains the knowledge and skills necessary for a trainer to deliver effective andengaging virtual-training courses.

On this course you will learn how to:_ Define virtual training._ Explain the 3 steps of the Blended Learningmodel._ Design an engaging virtual training._ Facilitate a 20-minute session.

This course covers the following topics:_ The Blended Learning model._ Virtual training is still training._ Converting classroom training into virtualtraining._ 5 key points for engaging learners.

On this course you will learn how to:_ Define virtual training._ Explain the 3 steps of the Blended Learningmodel._ Design an engaging virtual training._ Facilitate a 20-minute session.

This course covers the following topics:_ The Blended Learning model._ Virtual training is still training._ Converting classroom training into virtualtraining._ 5 key points for engaging learners.


Is this the course for you?This course is for:_ Trainers.

Things you need for this coursePrerequisites: _ Amadeus Train-the-Trainer course._ Knowledge of instructional design.

How the course is organisedThis course Amadeus Train-the-Trainer courseconsists of 2 modules:_ Module 1: Virtual class - 1 hour._ Module 2: Classroom - 2 days._ There is also some offline activity to be completedafter the training.


[email protected]_ Last update: January 2018.


Full course title: Amadeus Train the Virtual Trainer

ATC reissue and refund (CAT 31 and 33)This course explains how Amadeus processes automated reissues and refunds (CAT 31 and33) and how to identify an inappropriate filing result in order to make it easier to investigateincidents.

On this course you will learn: _ More about ATC CAT 31 and 33._ More about how Amadeus processes thesecategories. _ How to troubleshoot incidents.

This course covers the following topics:_ An overview of ATC (benefits, steps, entriesand assumptions)._ ATC features, including: - Compliancy with ATPCO processing logic. - Definitions. - Reissue /Refund scenarios. - Single vs. Multiple reissues. - Reissue Fare Selection method. - Reissue panel. - Tax processing after ATC. - Cat 31 text._ Filing, including: - Check list for CAT 31 and 33 filing. - Penalty application. - Revalidation vs. Reissue. - Repricing fares._ Amadeus processing and troubleshooting(including error messages).

On this course you will learn: _ More about ATC CAT 31 and 33._ More about how Amadeus processes thesecategories. _ How to troubleshoot incidents.

This course covers the following topics:_ An overview of ATC (benefits, steps, entriesand assumptions)._ ATC features, including: - Compliancy with ATPCO processing logic. - Definitions. - Reissue /Refund scenarios. - Single vs. Multiple reissues. - Reissue Fare Selection method. - Reissue panel. - Tax processing after ATC. - Cat 31 text._ Filing, including: - Check list for CAT 31 and 33 filing. - Penalty application. - Revalidation vs. Reissue. - Repricing fares._ Amadeus processing and troubleshooting(including error messages).


Is this the course for you?This course is for:_ Airline filing teams._ Airline Help Desk agents working with pricing._ Sales Engineers with a good understanding of pricingproducts._ Revenue Management experts.

Things you need for this coursePrerequisites: _ A basic knowledge of fares and fare filing._ A basic knowledge of Amadeus Ticket Changer(ATC).


Full course title: Amadeus Ticket Changer (ATC) reissue and refund (CAT 31 and 33)












ATC reissue and refund (CAT 31 and 33) overviewThis course explains how Amadeus processes automated reissues and refunds (CAT 31 and33) and how to identify an inappropriate filing result in order to make it easier to investigateincidents.

On this course you will learn:_ More about ATC CAT 31 and 33._ More about how Amadeus processes thesecategories. _ How to troubleshoot incidents.

This course covers the following topics:_ An overview of ATC._ ATC features._ Category 31 and 33 filing._ Amadeus processing.

On this course you will learn:_ More about ATC CAT 31 and 33._ More about how Amadeus processes thesecategories. _ How to troubleshoot incidents.

This course covers the following topics:_ An overview of ATC._ ATC features._ Category 31 and 33 filing._ Amadeus processing.

Certification: Duration: Language: Level: Prerequisites:No 1 day English Undefined Yes

Is this the course for you?This course is for:_ Airline filing teams._ Airline Help Desk agents working with pricing._ Sales engineers with a good understanding of pricingproducts._ Revenue Management experts.

Things you need for this coursePrerequisites: _ A basic knowledge of fares and fare filing._ A basic knowledge of Amadeus Ticket Changer(ATC).

The last few details..._ A more detailed look at ATC CAT 31 and 33 is givenin the 2-day course ATC reissue and refund (CAT 31and 33)._ You may also be interested by the Fare by rule (CAT25) course.


Full course title: Amadeus Ticket Changer (ATC) reissue and refund (CAT 31) overview














Automatic SSR HandlingThis course explains how to use advanced features to automate the handling of SSRs(Special Service Requests).

On this course you will learn how to:_ Create the necessary rules to automaticallyrespond to each SSR request and define whetherto submit it to an inventory quota check._ Set quotas of authorised SSRs per cabin andper flight.

This course covers the following topics:_ Explaining the pre-requisites for Automatic SSRHandling._ Examining the two Automatic SSR Handlinglevels:- Static Confirmation.- Automated SSR Confirmation Standard Rule._ Understanding how SSRs work with otherAmadeus products that are linked to AutomaticSSR Handling.

On this course you will learn how to:_ Create the necessary rules to automaticallyrespond to each SSR request and define whetherto submit it to an inventory quota check._ Set quotas of authorised SSRs per cabin andper flight.

This course covers the following topics:_ Explaining the pre-requisites for Automatic SSRHandling._ Examining the two Automatic SSR Handlinglevels:- Static Confirmation.- Automated SSR Confirmation Standard Rule._ Understanding how SSRs work with otherAmadeus products that are linked to AutomaticSSR Handling.



In particular, those working in:Business & projects, Training

Things you need for this coursePrerequisites: _ A basic understanding of the Amadeus reservationsystem._ A basic understanding of Amadeus Altéa Inventory._ Knowledge of airline business processes in one, ormore, of the following areas: Schedules; Inventory.

Related courses_ Sending passenger information to and from your

DCS [e-Learning] _ Amadeus Altea Inventory: Overview [Classroom] _ Amadeus Altea Inventory Certification [Classroom] _ Codeshare: Overview [Classroom] _ Codeshare: Certification [Classroom] _ Amadeus Altea Inventory: Inventory Control -




Familiarisation [Classroom]

How the course is organised_ This course consists of 1 session of 90 minutes.

What equipment do you need?_ A phone (fixed-line, mobile not recommended)._ A computer._ A good internet connection.

The last few details..._ This course was launched in January 2017.


Full course title: Automatic SSR Handling

Carrier Preferred Display ManagementThis course explains how to use Amadeus Carrier Preferred Display Management toconfigure the content of your biased displays, by using a wide range of customisableparameters in order to manage the distribution of connecting traffic in the most profitable way.

On this course you will learn how to:

_ Construct and maintain rules that reflect theairline's distribution policy._ Define Points of Sale._ Define Markets.

This course covers the following topics:

_ Creating and maintaining Point of Saledefinitions._ Setting up and modifying market definitions._ Constructing rules resulting in a CarrierPreferred Display reflecting the airline'sdistribution policy._ Reading the history._ Requesting access in order to install theproduct.

On this course you will learn how to:

_ Construct and maintain rules that reflect theairline's distribution policy._ Define Points of Sale._ Define Markets.

This course covers the following topics:

_ Creating and maintaining Point of Saledefinitions._ Setting up and modifying market definitions._ Constructing rules resulting in a CarrierPreferred Display reflecting the airline'sdistribution policy._ Reading the history._ Requesting access in order to install theproduct.


Is this the course for you?This course is for:_ Airlines that have signed schedule 18 of the GlobalDistribution Agreement/Optional Services Agreement(GDA/OSA).

Things you need for this coursePrerequisites: _ You are expected to have a basic understanding ofairline distribution processes and Amadeus availabilityand schedule displays.

The last few details..._ This course information was last updated July 2017.


Full course title: Amadeus Carrier Preferred Display Management


Codeshare: OverviewThis course gives an overview of Amadeus Codeshare that provides simplified codeshareflight management with full schedule integration.

On this course, you will gain an overallunderstanding of how to create and updatecodeshare tables and codeshare flights.

Codeshare tables are used by Amadeus AltéaInventory when a schedule or schedule changemessage sent from your schedule planningsystem or partner airlines to automatically createor update your codeshare flights.

This course covers the following topics:_ Codeshare terminology and codeshareagreement types._ Message flow._ Codeshare tables._ Codeshare re-accommodation._ Inventory management of codeshare flights.

On this course, you will gain an overallunderstanding of how to create and updatecodeshare tables and codeshare flights.

Codeshare tables are used by Amadeus AltéaInventory when a schedule or schedule changemessage sent from your schedule planningsystem or partner airlines to automatically createor update your codeshare flights.

This course covers the following topics:_ Codeshare terminology and codeshareagreement types._ Message flow._ Codeshare tables._ Codeshare re-accommodation._ Inventory management of codeshare flights.

Certification: Duration: Language: Level: Prerequisites:No 1 day English Intermediate Yes

Is this the course for you?This course is for:_ Airline staff requiring a basic overall understanding ofAmadeus Code Share.

Things you need for this coursePrerequisites: You need to:_ Have attended the Amadeus Altéa InventoryOverview course and be familiar with working in theAltéa user interface._ Be able to make a simple booking, create a flight andperform a basic re-acccommodation._ Have a basic understanding of the Inventory Screen.

Related courses_ Amadeus Altea Inventory: Overview [Classroom] _ Amadeus Altea Inventory Certification [Classroom] _ Codeshare: Certification [Classroom] _ Amadeus Altea Inventory: Inventory Control -



Advanced [Classroom] _ Sending passenger information to and from your

DCS [e-Learning]


Full course title: Amadeus Codeshare Overview


Codeshare: CertificationThis course describes fully the Amadeus Codeshare solution that provides simplifiedcodeshare flight management with full schedule integration.

On this course, you will learn how to create andupdate codeshare tables and codeshare flights.

These tables are used by Amadeus AltéaInventory when a schedule or schedule changemessage is sent from your schedule planningsystem or partner airlines to automatically createor update your codeshare flights.

This course covers the following topics:_ Codeshare agreement types_ Codeshare terminology_ Message flow_ Booking class mapping table_ Codeshare flight table_ Codeshare disclosure in Altéa Reservation_ Functionality agreement_ Codeshare seat map and seat management ofcode share flights_ Inventory management of code share flights_ Amadeus Codeshare portal_ Codeshare re-accommodation

On this course, you will learn how to create andupdate codeshare tables and codeshare flights.

These tables are used by Amadeus AltéaInventory when a schedule or schedule changemessage is sent from your schedule planningsystem or partner airlines to automatically createor update your codeshare flights.

This course covers the following topics:_ Codeshare agreement types_ Codeshare terminology_ Message flow_ Booking class mapping table_ Codeshare flight table_ Codeshare disclosure in Altéa Reservation_ Functionality agreement_ Codeshare seat map and seat management ofcode share flights_ Inventory management of code share flights_ Amadeus Codeshare portal_ Codeshare re-accommodation

Certification: Duration: Language: Level: Prerequisites:Yes 3 days English Basic Yes

Is this the course for you?This course is for:_ Airline staff who will be responsible for setting up andmaintaining codeshare relationships.

Things you need for this coursePrerequisites: You need to:_ A basic understanding of Altéa Reservation._ Attended either the Altéa Inventory Certification orAltéa Inventory Overview course.

Related courses_ Amadeus Altea Inventory: Overview [Classroom] _ Amadeus Altea Inventory Certification [Classroom] _ Amadeus Altea Inventory: Inventory Control -





DCS [e-Learning] _ Codeshare: Overview [Classroom]


Full course title: Amadeus Codeshare Certification


Customer Management - TroubleshootingThis course gives a global picture of the process flow between Altéa Administration,Inventory and Departure Control from flight creation to post departure, and explains howairlines helpdesk agents support Altéa Customer Management users in solving their dailyissues.

On this course, you will learn the functional and technical settings of the Altéa Customer Management systemthat agents need to verify before contacting the second-level helpdesk.On this course, you will learn the functional and technical settings of the Altéa Customer Management systemthat agents need to verify before contacting the second-level helpdesk.


Is this the course for you?This course is for:_ Airline helpdesk agents.

Things you need for this coursePrerequisites: You must have attended the following courses:_ Amadeus Altéa DC Customer ManagementCertification_ Amadeus Altéa DC Customer Management BusinessRules_ Amadeus Altéa DC Customer ManagementDeparture Plan Template & Departure Control



Full course title: Amadeus Altéa DC-CM Troubleshooting

Customer Management for check-in agentsLearn about the basic, advanced and complex workflows performed at the check-in counterthrough a set of interactive examples.

After taking this e-Learning you will be able to:_ Accept a customer and handle a baggage drop._ Handle group and frequent traveller acceptance._ Handle baggage connections and seating._ Create bookings and handle crew, rush and cabin baggage._ Handle disruptions.

After taking this e-Learning you will be able to:_ Accept a customer and handle a baggage drop._ Handle group and frequent traveller acceptance._ Handle baggage connections and seating._ Create bookings and handle crew, rush and cabin baggage._ Handle disruptions.


Is this the course for you?This course is for:_ Check-in agents



The last few details..._ This course demonstrates workflows by showing thekeyboard entries used in interactive examples._ Please note that access to this course is restrictedto Amadeus customers.


Full course title: Altéa Departure Control - Customer Management for Check-In Agents

Customer Management for gate agents Learn about the basic and advanced workflows performed at the gate through a set ofinteractive examples.

After taking this e-Learning, you will be able to:_ Board a passenger._ Accept, board and re-grade a customer at the gate.After taking this e-Learning, you will be able to:_ Board a passenger._ Accept, board and re-grade a customer at the gate.


Is this the course for you?This course is for:_ Gate agents




Full course title: Altéa Departure Control - Customer Management for Gate Agents

Customer Management for supervisorsLearn about the workflows performed at the check-in counter and at the gate, as well as thesystem architecture, through a set of interactive examples.

After taking this e-Learning you will be able to:_ Board a passenger._ Accept, board and re-grade a customer._ Accept a customer and handle a baggage drop._ Handle group and frequent traveller acceptance._ Handle baggage connections and seating._ Create bookings and handle crew, rush and cabin baggage._ Handle disruptions._ Explain the system architecture of the Amadeus Altéa Suite, including Altéa DC-CM.

After taking this e-Learning you will be able to:_ Board a passenger._ Accept, board and re-grade a customer._ Accept a customer and handle a baggage drop._ Handle group and frequent traveller acceptance._ Handle baggage connections and seating._ Create bookings and handle crew, rush and cabin baggage._ Handle disruptions._ Explain the system architecture of the Amadeus Altéa Suite, including Altéa DC-CM.

Certification: Duration: Language: Level: Prerequisites:No 17 hours English Intermediate No

Is this the course for you?This course is for:_ Supervisors of check-in and gate agents.




Full course title: Altéa Departure Control - Customer Management for Supervisors

Customer Management: OverviewThis course gives an overview of customer check-in and administration functions in AmadeusAltéa Departure Control - Customer Management.

On this course, you will learn how to:_ Navigate in the Customer Management userinterface._ Access each application to process a customerfor acceptance and boarding._ Create and maintain Departure Plan Templates._ Work with Market Management and FlightGroups._ Identify the main business rules within theAdministration GUI.

This course covers the following topics:_ Altéa System Architecture._ Accessing and navigating within the CustomerManagement user interface._ Identifying and accepting customers._ Displaying customer-related information andcustomer history._ Monitoring the Regrade and Onload lists._ Modifying baggage details and handling excessbaggage_ Theoretical seating and modifying seats._ Boarding monitor and boarding activities._ Working with templates and activities._ Creating Markets and flight groups._ Working with Customer Management businessrules.

On this course, you will learn how to:_ Navigate in the Customer Management userinterface._ Access each application to process a customerfor acceptance and boarding._ Create and maintain Departure Plan Templates._ Work with Market Management and FlightGroups._ Identify the main business rules within theAdministration GUI.

This course covers the following topics:_ Altéa System Architecture._ Accessing and navigating within the CustomerManagement user interface._ Identifying and accepting customers._ Displaying customer-related information andcustomer history._ Monitoring the Regrade and Onload lists._ Modifying baggage details and handling excessbaggage_ Theoretical seating and modifying seats._ Boarding monitor and boarding activities._ Working with templates and activities._ Creating Markets and flight groups._ Working with Customer Management businessrules.


Is this the course for you?This course is for:_ Airline program managers._ Departure Control System project members._ Airline trainers_ Airline business analysts.

Things you need for this coursePrerequisites: _ Be familiar with airport operations or check-in, orboth.



Full course title: Amadeus Altéa DC-CM Overview

Customer Management: CertificationThis course explains in detail the customer check-in and administration features of AmadeusAltéa Departure Control - Customer Management.

On this course, you will learn how to:_ Navigate the Customer Management userinterface._ Access each application to process a customerfor acceptance and boarding._ Manage disruption scenarios and their impacton Customer Management.

This course covers the following topics:_ Altéa System Architecture._ Accessing and navigating the CustomerManagement user interface._ Identifying and accepting customers._ Displaying customer-related information andcustomer history._ Updating flights and customer lists._ Monitoring the Regrade and Onload lists._ Modifying baggage details and handling excessbaggage._ Understanding theoretical seating andmodifying seats._ Using the Boarding monitor and boardingactivities._ Working with templates and activities._ Closing boarding and flight departure._ Working with flight disruptions(re-accommodation).

On this course, you will learn how to:_ Navigate the Customer Management userinterface._ Access each application to process a customerfor acceptance and boarding._ Manage disruption scenarios and their impacton Customer Management.

This course covers the following topics:_ Altéa System Architecture._ Accessing and navigating the CustomerManagement user interface._ Identifying and accepting customers._ Displaying customer-related information andcustomer history._ Updating flights and customer lists._ Monitoring the Regrade and Onload lists._ Modifying baggage details and handling excessbaggage._ Understanding theoretical seating andmodifying seats._ Using the Boarding monitor and boardingactivities._ Working with templates and activities._ Closing boarding and flight departure._ Working with flight disruptions(re-accommodation).


Is this the course for you?This course is for:_ Airline administrators performing customer serviceactivities._ Airline trainers.

Things you need for this coursePrerequisites: _ A basic knowledge of Passenger Name Records(PNR)._ An understanding of customer acceptance businessmethods at an airport.

The last few details..._ This information was updated November 2016.


Full course title: Amadeus Altéa DC-CM Certification


Customer Management: Business RulesThis course describes business rules that define the behaviour of Amadeus Altéa DepartureControl Customer Management.

On this course, you will learn how to:_ Create and maintain markets within MarketManagement._ Create and maintain Flight Groups withinthe Altéa Administration user interface._ Identify the impact business rules have on thebehaviour of Customer Management.

This course covers the following topics:_ Market management._ Flight groups._ Understanding the weighting concept._ Advanced passenger information service rules._ Customer acceptance rules._ Baggage acceptance rules._ Boarding pass and baggage tag printing rules._ Transfer rules._ Onload / Regrade rules._ Flight information rules.

On this course, you will learn how to:_ Create and maintain markets within MarketManagement._ Create and maintain Flight Groups withinthe Altéa Administration user interface._ Identify the impact business rules have on thebehaviour of Customer Management.

This course covers the following topics:_ Market management._ Flight groups._ Understanding the weighting concept._ Advanced passenger information service rules._ Customer acceptance rules._ Baggage acceptance rules._ Boarding pass and baggage tag printing rules._ Transfer rules._ Onload / Regrade rules._ Flight information rules.


Is this the course for you?This course is for:_ Airline staff responsible for setting up the CustomerManagement Business Rules._ Airline trainers._ Airline administrators.

Things you need for this coursePrerequisites: You need to be familiar with:_ The Altéa DC-CM application by taking at least oneof the Altéa DC-CM Overview or Altéa DC-CMCertification courses._ Customer Management Departure Plan activities._ Airline business procedures.



Full course title: Amadeus Altéa DC-CM Business Rules

Customer Management: Departure Plan Template &Departure ControlThis course describes how to automate Departure Control by programming activities atpre-determined times before and after departure of an aircraft (for example, the issuing ofpost departure messages) using Amadeus Altéa Departure Control - Customer Management.

During this course you will learn how to:_ Create, delete and modify a departure plantemplate._ Set activities and dependencies._ View and update the Departure Plan for aspecific flight in the Customer Management userinterface.

This course covers the following topics:_ Identifying the market template levels._ Creating templates._ Modifying templates._ Adding and deleting activities._ Ignoring and replacing activities._ Deleting templates._ Adding dependencies.

During this course you will learn how to:_ Create, delete and modify a departure plantemplate._ Set activities and dependencies._ View and update the Departure Plan for aspecific flight in the Customer Management userinterface.

This course covers the following topics:_ Identifying the market template levels._ Creating templates._ Modifying templates._ Adding and deleting activities._ Ignoring and replacing activities._ Deleting templates._ Adding dependencies.

Certification: Duration: Language: Level: Prerequisites:Yes - pass mark: 85% 1 day English Advanced Yes

Is this the course for you?This course is for:_ Airline staff responsible for setting up CustomerManagement activities._ Airline trainers._ Airline administrators.

Things you need for this coursePrerequisites: You need to be familiar with Customer Management byhaving taken at least one of these courses:_ Altéa DC-CM Overview _ Altéa DC-CM Certification



Full course title: Amadeus Altéa DC-CM Departure Plan Template and Departure Control

Document Management for Departure ControlThis ourse explains how to manage Reservation and Departure Control documents anddevices through the common and centralised administration interface of Amadeus AltéaDocument Management.

On this course, you will learn how to:_ Administrate and register a network of devicesusing the Device Administration application_ Associate documentformats to specificphysicallocations using the Printing Managementapplication

This course covers the following topics:_ Distinguishing between the two methods ofDevice_ Registration (auto and fixed)_ Completing the fixed-registration processstep-by-step_ Completing the auto-registration processstep-by-step_ Identifying available format associations for aspecific carrier_ Adding and updating new format associationsfor a specific location_ Investigating devices through the Queueapplication

On this course, you will learn how to:_ Administrate and register a network of devicesusing the Device Administration application_ Associate documentformats to specificphysicallocations using the Printing Managementapplication

This course covers the following topics:_ Distinguishing between the two methods ofDevice_ Registration (auto and fixed)_ Completing the fixed-registration processstep-by-step_ Completing the auto-registration processstep-by-step_ Identifying available format associations for aspecific carrier_ Adding and updating new format associationsfor a specific location_ Investigating devices through the Queueapplication


Is this the course for you?This course is for:_ Airline administrators who are responsible for theset-up of printers within their organisation.

Things you need for this coursePrerequisites: _ You need to be familiar with the printing andinformation reading devices used in an airline airportoperation or ticketing office, and the respectiveparameters.



Full course title: Amadeus Altéa Document Management for Altéa Departure Control


Electronic Miscellaneous Documents (EMDs)Learn how to issue and refund EMDs, track sales of ancillary services, and any charges andreimbursements, through a set of interactive videos and games.

After taking this e-Learning you will be able to use cryptic entries to:_ Price and issue an EMD for an ancillary service._ Issue EMDs created for a ticket exchange or reissue (manually or using ATC)._ Refund a ticket and an EMD.

After taking this e-Learning you will be able to use cryptic entries to:_ Price and issue an EMD for an ancillary service._ Issue EMDs created for a ticket exchange or reissue (manually or using ATC)._ Refund a ticket and an EMD.

Certification: Duration: Language: Level: Prerequisites:No 1 hour English Basic Yes

Is this the course for you?This course is for:Airlines, Travel Agencies

Things you need for this coursePrerequisites: _ A basic knowledge of the Amadeus central system.

Optional: _ Some knowledge of ticketing concepts.




Full course title: Electronic Miscellaneous Documents (EMDs)

Fare by rule (CAT 25)This course explains fare by rule (CAT 25) and how to identify an inappropriate filing result inorder to make it easier to investigate incidents.

On this course you will learn:_ More about CAT 25._ More about how Amadeus processes thiscategory. _ How to troubleshoot incidents.

This course covers the following topics:_ An overview of fare by rule._ ATPCO Record 8._ Category 25 (impacting Record 2 and 3)._ Types of fare by rule: - Specified Fares.- Calculated Fares.- Private/Nego fare by rule vs Public fare by rule._ Filing CAT 15 and 35 security._ Troubleshooting common issues.

On this course you will learn:_ More about CAT 25._ More about how Amadeus processes thiscategory. _ How to troubleshoot incidents.

This course covers the following topics:_ An overview of fare by rule._ ATPCO Record 8._ Category 25 (impacting Record 2 and 3)._ Types of fare by rule: - Specified Fares.- Calculated Fares.- Private/Nego fare by rule vs Public fare by rule._ Filing CAT 15 and 35 security._ Troubleshooting common issues.


Is this the course for you?This course is for:_ Airline filing teams._ Airline Help Desk agents working with pricing._ Sales engineers with a good understanding of pricingproducts._ Revenue Management experts.

Things you need for this coursePrerequisites: _ A basic knowledge of fares and fare filing._ A basic knowledge of fare by rule.

The last few details..._ This course is usually scheduled so that it canbe combined with the ATC reissue and refund (CAT31 and 33) course.


Full course title: Fare by rule (CAT 25)

FareXpert Dynamic FaresThis course explains how to use Amadeus FareXpert Dynamic Fares to create discountsbased on existing published, private, negotiated or IATA fares.

On this course, you will learn how to:_ Create discounts based on passenger typecodes, fare type codes, international anddomestic fare types.

This course covers the following topics:_ Creating discounts on PTC (Passenger TypeCodes)._ Creating discounts on FTC (Fare Type Codes)._ Creating discounts on international anddomestic round-trip fares._ Published Fare discounts._ ATPCO Private Fare discounts._ ATPCO Negotiated Fare discounts._ IATA Fare discounts._ Amadeus Negotiated Fare discounts.

On this course, you will learn how to:_ Create discounts based on passenger typecodes, fare type codes, international anddomestic fare types.

This course covers the following topics:_ Creating discounts on PTC (Passenger TypeCodes)._ Creating discounts on FTC (Fare Type Codes)._ Creating discounts on international anddomestic round-trip fares._ Published Fare discounts._ ATPCO Private Fare discounts._ ATPCO Negotiated Fare discounts._ IATA Fare discounts._ Amadeus Negotiated Fare discounts.



In particular, those working in:Business & projects, Operations, Sales & marketing

Things you need for this coursePrerequisites: _ You must have completed the FareXpert NegotiatedFares course and passed the certification test.



Full course title: Amadeus FareXpert Dynamic Fares


FareXpert Mark-up and Distribution for airlinesLearn how to mark-up and distribute fares with Amadeus FareXpert through a set ofinteractive videos and exercises.

After taking this e-Learning you will be able to:_ Use FareXpert Mark-Up and Distribution to retrieve fares received from the Net updater and display the faredetails._ Set the parameters needed to mark-up the fares._ Redistribute the fares to those vendors allowed to sell them.

After taking this e-Learning you will be able to:_ Use FareXpert Mark-Up and Distribution to retrieve fares received from the Net updater and display the faredetails._ Set the parameters needed to mark-up the fares._ Redistribute the fares to those vendors allowed to sell them.



Things you need for this coursePrerequisites: _ A basic knowledge of airline fares.



Full course title: Amadeus FareXpert Mark-up and Distribution for airlines

FareXpert Negotiated FaresThis course explains how to use Amadeus FareXpert Negotiated Fares to define net andselling fares and assign these fares to agents for display, pricing and ticketing.

On this course, you will learn how to:_ Create and modify single negotiated fares._ Create and mofigy global negotiated fares.

This course covers the following topics:_ Creating and modifying rule definitions with netselling / net fare only options._ Creating and updating vendor aggregates._ Selecting a rule and setting the distribution andticketing options._ Choosing a rule and creating rule conditions._ Selecting a rule and setting its booking codeexceptions._ Setting up routings._ Selecting a rule, routing and creating the fares._ Setting up and maintaining location aggregates._ Creating fares using global update._ Modifying the fares utilising global update._ Discontinuing fares through global update._ Overview - mark up a 'net fare only' fare.

On this course, you will learn how to:_ Create and modify single negotiated fares._ Create and mofigy global negotiated fares.

This course covers the following topics:_ Creating and modifying rule definitions with netselling / net fare only options._ Creating and updating vendor aggregates._ Selecting a rule and setting the distribution andticketing options._ Choosing a rule and creating rule conditions._ Selecting a rule and setting its booking codeexceptions._ Setting up routings._ Selecting a rule, routing and creating the fares._ Setting up and maintaining location aggregates._ Creating fares using global update._ Modifying the fares utilising global update._ Discontinuing fares through global update._ Overview - mark up a 'net fare only' fare.



In particular, those working in:Business & projects, Operations, Sales & marketing

Things you need for this coursePrerequisites: _ You need a basic knowledge of fares and fare filingand Amadeus PNR creation.



Full course title: Amadeus FareXpert Negotiated Fares

Flight Management: OverviewThis course describes concisely the load control and balance process as well as theadministration functions in Amadeus Altéa Flight Management.

On this course, you will learn to:_ Prepare flights for departure through theload control process._ Produce documentation relating to the loadcontrol process._ Create departure plans used for systemautomation using the Plan TemplateManagement application._ Set up mandatory administrationand engineering business rules used to define thesystem's working parameters.

This course covers the following topics:_ Introduction and system architecture._ Flight information._ Deadload._ Load distribution._ Passenger documentation._ Departure control._ Disruption management._ Amadeus Business Rules for FlightManagement._ Departure Plan template and flight simulation.

On this course, you will learn to:_ Prepare flights for departure through theload control process._ Produce documentation relating to the loadcontrol process._ Create departure plans used for systemautomation using the Plan TemplateManagement application._ Set up mandatory administrationand engineering business rules used to define thesystem's working parameters.

This course covers the following topics:_ Introduction and system architecture._ Flight information._ Deadload._ Load distribution._ Passenger documentation._ Departure control._ Disruption management._ Amadeus Business Rules for FlightManagement._ Departure Plan template and flight simulation.

Certification: Duration: Language: Level: Prerequisites:No 5 days Basic Yes

Is this the course for you?This course is for:_ Airline business analysts_ Airline scoping analysts_ Airline Departure Control project team members ortesters requiring an overview of Altéa FlightManagement.

Things you need for this coursePrerequisites: _ You need to understand load control processes.

The last few details..._ This information was last updated in November 2016.


Full course title: Amadeus Altéa DC-FM Overview

Flight Management: CertificationThis course describes in detail the load control process and the modules associated with loadcontrol in Amadeus Altéa Departure Control Flight Management.

On this course, you will learn to:_ Prepare flights for departure through theload control process._ Produce documentation relating to the loadcontrol process._ Identify Altéa DC-FM functionality for othersystem users._ Understand Altéa DC-FM from the perspectiveof roles such as freight agent, ramp agent andsupervisor._ Perform the role of load controller, ramp agentor freight agent through demonstrations andexercises.

This course covers the following topics:_ Altéa system architecture_ Flight information_ Deadload_ Load distribution_ Passenger data_ Down-line port restrictions_ Offline - Online flight scenario_ Domain allocation_ Load control supervisor_ Disruption management_ Ramp sub applicatiion_ Freight sub application_ Documentation

On this course, you will learn to:_ Prepare flights for departure through theload control process._ Produce documentation relating to the loadcontrol process._ Identify Altéa DC-FM functionality for othersystem users._ Understand Altéa DC-FM from the perspectiveof roles such as freight agent, ramp agent andsupervisor._ Perform the role of load controller, ramp agentor freight agent through demonstrations andexercises.

This course covers the following topics:_ Altéa system architecture_ Flight information_ Deadload_ Load distribution_ Passenger data_ Down-line port restrictions_ Offline - Online flight scenario_ Domain allocation_ Load control supervisor_ Disruption management_ Ramp sub applicatiion_ Freight sub application_ Documentation


Is this the course for you?This course is for:_ Airline staff responsible for designing and deliveringend user training and implementation of AmadeusAltéa DC Flight Management.

Things you need for this coursePrerequisites: _ You need knowledge and experience of load controlprocesses.

Related courses_ Flight Management: Overview [Classroom]



Full course title: Amadeus Altéa DC-FM Certification

Flight Management: Business Rules and DeparturePlan SimulationThis course describes business rules that define the system behaviour of Amadeus AltéaDeparture Control - Flight Management.

During this course you will:_ Learn about the weighting concept._ Understand and create mandatory businessrules._ Create and maintain markets withinMarkets Management._ Identify the impact that business rules haveon the behaviour of Flight Management (FM).

This course covers the following topics:_ Market management_ Flight group management_ Rule Creation_ Rule Management_ Administration Business Rules_ Engineering Business Rules_ Departure Plan Simulation

During this course you will:_ Learn about the weighting concept._ Understand and create mandatory businessrules._ Create and maintain markets withinMarkets Management._ Identify the impact that business rules haveon the behaviour of Flight Management (FM).

This course covers the following topics:_ Market management_ Flight group management_ Rule Creation_ Rule Management_ Administration Business Rules_ Engineering Business Rules_ Departure Plan Simulation

Certification: Duration: Language: Level: Prerequisites:No - pass mark: 85% 2 days English Advanced Yes

Is this the course for you?This course is for:_ Airline staff and airline trainers responsible for settingup the Flight Management Business Rules._ Airline administrators working with FlightManagement Business Rules.

Things you need for this coursePrerequisites: You need to be familiar with:_ The Altéa DC-FM application _ Flight Management Departure Plan activities_ Load control activities_ Airline business procedures



Full course title: Amadeus Altéa DC-FM Business Rules and Departure Plan Simulation



Flight Management: Departure Plan Template andDeparture ControlThis course describes how to automate Departure Control by programming activities in FlightManagement at pre-determined times before and after departure of an aircraft.

During this course you will learn how to:_ Access and navigate within the AltéaAdministration user interface_ Work with the Departure PlanManagement application to create andmaintain template levels and activities, and todelete and modify a template containinga specific set of activities_ Search and view and update the DeparturePlan for a specific flight in the Flight Managementapplication

This course covers the following topics:_ Managing the Departure Plan Template._ Creating, modifying and deleting templates._ Understanding the impact of the Departure PlanTemplate on the Flight Management application.

During this course you will learn how to:_ Access and navigate within the AltéaAdministration user interface_ Work with the Departure PlanManagement application to create andmaintain template levels and activities, and todelete and modify a template containinga specific set of activities_ Search and view and update the DeparturePlan for a specific flight in the Flight Managementapplication

This course covers the following topics:_ Managing the Departure Plan Template._ Creating, modifying and deleting templates._ Understanding the impact of the Departure PlanTemplate on the Flight Management application.

Certification: Duration: Language: Level: Prerequisites:Yes 1 day English Advanced Yes

Is this the course for you?This course is for:_ Airline staff responsible for setting up FlightManagement activities._ Airline administrators.

Things you need for this coursePrerequisites: You need to be familiar with:_ The Amadeus Flight Management application._ Load control activities._ Airline business procedures.

The last few details..._ This information was last updated in November 2016.


Full course title: Amadeus Altéa DC-FM Departure Plan Template and Departure Control

Flight Management: Weight Engineer FamiliarisationThis Altéa DC-FM Weight Engineer Familiarisation course describes the layouts and structureof engineering data displayed in Flight Management.

On this course, you will learn to:_ Summarise the basic login and domain conceptfor Amadeus Altéa Flight Management users._ Navigate within the Flight Management GUI._ Build the dry operating weight profile of a flightleg._ Setup Amadeus Business Rules to selectrelevant information from Data BaseManagement for each flight.

This course covers the following topics:_ Flight information_ Aircraft weights_ Messaging_ Load distribution_ Viewing and modifying the auto-load function_ Aircraft fuelling options_ Passenger figures_ Viewing and modifying the approved distributionfunction

On this course, you will learn to:_ Summarise the basic login and domain conceptfor Amadeus Altéa Flight Management users._ Navigate within the Flight Management GUI._ Build the dry operating weight profile of a flightleg._ Setup Amadeus Business Rules to selectrelevant information from Data BaseManagement for each flight.

This course covers the following topics:_ Flight information_ Aircraft weights_ Messaging_ Load distribution_ Viewing and modifying the auto-load function_ Aircraft fuelling options_ Passenger figures_ Viewing and modifying the approved distributionfunction

Certification: Duration: Language: Level: Prerequisites:No 3 hours English Intermediate No

Is this the course for you?This course is for:_ Weight engineers managing airline aircraft data.


The last few details..._ This course is considered a prerequisite to attendingthe Altéa DC-FM Aircraft Engineering and BusinessDatabase course._ It is also useful preparation for the Altéa DC-FMBusiness Rules and Departure Plan Simulation course.


Full course title: Amadeus Altéa DC-FM Weight Engineer Familiarisation

https://www.learn.amadeus.com/

Inventory: Links between Inventory, Administration andDCSThis course gives a global picture of the process flow, links and interactions between AltéaAdministration, Altéa Inventory and Altéa Departure Control (Customer Management andFlight Management) from flight creation to departure control.

On this course, you will learn the links andinteraction between:_ Altéa Administration._ Altéa Inventory._ Altéa Customer Management._ Altéa Flight Management.

This course covers the following topics:_ Review of the Inventory, Administration andDeparture Control architecture._ Seat map build reflecting databasemanagement (DBM) data and flight creation inAltéa Inventory._ Review of the relevant Inventory and DepartureControl Business Rules._ Review the Departure Plan activities related toDeparture Control._ Flight build in Customer Management andFlight Management._ Identification of the data exchange betweenDeparture Control, Inventory and the PassengerName Record (PNR)._ Working with common flight disruptionscenarios inpacting Departure Control and thePNR.

On this course, you will learn the links andinteraction between:_ Altéa Administration._ Altéa Inventory._ Altéa Customer Management._ Altéa Flight Management.

This course covers the following topics:_ Review of the Inventory, Administration andDeparture Control architecture._ Seat map build reflecting databasemanagement (DBM) data and flight creation inAltéa Inventory._ Review of the relevant Inventory and DepartureControl Business Rules._ Review the Departure Plan activities related toDeparture Control._ Flight build in Customer Management andFlight Management._ Identification of the data exchange betweenDeparture Control, Inventory and the PassengerName Record (PNR)._ Working with common flight disruptionscenarios inpacting Departure Control and thePNR.


Is this the course for you?This course is for:_ Airline administrators, functional analysts and testersneeding to know how the different Altéa products linkwith each other.

Things you need for this coursePrerequisites: _ Basic knowledge of Altéa Inventory or AltéaCustomer Management, or both._ Understanding of Altéa Flight Management.

Optional: _ Experience of Reservations.

How the course is organisedThe 5 days are divided as follows:_ 2 days for seat map, business rules set up and flightcreation_ 1 day for flight handling in Departure Control_ 2 days for disruptions

The last few details..._ This information was last updated in December 2016.


Full course title: Amadeus Altéa Inventory - DCS Links

Messaging ServerThis course describes the rules for the reception of messages in Amadeus Altéa Inventory.

On this course, you will learn how to:_ Set up the messenger queuing process._ Manage subscriptions.

This course covers the following topics:_ Administration user interface_ Messenger ownership and basic messengeroptions_ Messages publication process_ Category trees and dispatch rules_ Subscriptions_ Message duration rules_ Delegation_ History

On this course, you will learn how to:_ Set up the messenger queuing process._ Manage subscriptions.

This course covers the following topics:_ Administration user interface_ Messenger ownership and basic messengeroptions_ Messages publication process_ Category trees and dispatch rules_ Subscriptions_ Message duration rules_ Delegation_ History


Is this the course for you?This course is for:_ Altéa Inventory Administrators or airlineadministrators.

Things you need for this coursePrerequisites: _ Knowledge of airline business processes, inparticular message and task handling._ You must have attended the Altéa InventoryOverview course or the Altéa Inventory Certificationcourse.

Related courses_ Amadeus Altea Inventory: Overview [Classroom] _ Amadeus Altea Inventory Certification [Classroom]



Full course title: Amadeus Altéa Messaging Server

Negotiated SpaceThis course describes how to use Amadeus Negotiated Space to best define blocked spaceand assign it to preferred travel agents, while retaining full synchronisation with your inventorysystem. This is an essential feature for your distribution to cruise lines, tour operators andother consolidators.

On this course, you will learn how to:_ Set up and maintain points of sale for handlingtables and block management._ Define availability and sell options._ Create and maintain Negotiated Spacehandling table parameters._ Create and modify Negotiated Space blocks._ Retrieve and read the history._ Run dashboards or reports._ Request access authorisation.

This course covers the following topics:_ Creating and maintaining handling records._ Setting up and modifying the Point of Sale._ Creating and modifying Amadeus NegotiatedSpace blocks._ Reading the history._ Running dashboards or reports._ Requesting access to the product.

On this course, you will learn how to:_ Set up and maintain points of sale for handlingtables and block management._ Define availability and sell options._ Create and maintain Negotiated Spacehandling table parameters._ Create and modify Negotiated Space blocks._ Retrieve and read the history._ Run dashboards or reports._ Request access authorisation.

This course covers the following topics:_ Creating and maintaining handling records._ Setting up and modifying the Point of Sale._ Creating and modifying Amadeus NegotiatedSpace blocks._ Reading the history._ Running dashboards or reports._ Requesting access to the product.


Is this the course for you?This course is for:_ Airline Group or Negotiated Space Managers

Things you need for this coursePrerequisites: _ You are required to have a basic understanding ofAmadeus availability, PNR functions, airline salesand revenue management.

The last few details..._ This course information was last updated June 2017.


Full course title: Amadeus Negotiated Space















Operational Flight Updates (OFU)Learn about basic flight management tasks in a departure control environment through a setof interactive videos.

After taking this e-Learning will be able to:_ Create a flight date and a flight period._ Update a flight date and a blockspace size.After taking this e-Learning will be able to:_ Create a flight date and a flight period._ Update a flight date and a blockspace size.


Is this the course for you?This course is for:_ Staff performing ground handling activities.

Things you need for this coursePrerequisites: _ Basic knowledge of Altéa DC-CM or Altéa DC-FM.





Full course title: Amadeus Operational Flight Updates

Passenger Name Manager / Name Change ControllerThis course explains how to manage your name elements firming policies in a way thatmatches your sales strategies.

On this course, you will learn to:_ Create rules to define corrective actions and/ornotification actions that will be triggered by aname modification in PNRs.

This course covers the following topics:_ Product overview._ Creation of Point Of Sale, markets and flightgroups._ Creation and administration of rules forindividual and group PNRs.

On this course, you will learn to:_ Create rules to define corrective actions and/ornotification actions that will be triggered by aname modification in PNRs.

This course covers the following topics:_ Product overview._ Creation of Point Of Sale, markets and flightgroups._ Creation and administration of rules forindividual and group PNRs.

Certification: Duration: Language: Level: Prerequisites:No 0 minute English Undefined Yes

Is this the course for you?This course is for:_ Airline administrators dealing with revenue integrity,reservation and/or inventory.

Things you need for this coursePrerequisites: _ You need a basic understanding of airline distributionprocesses, and Amadeus Availability Display, andPNR.

How the course is organised_ This course consists of 2 sessions. _ Each session lasts 2 hours.


The last few details..._ Remember to enrol on both sessions._ This information was last updated November 2016.


Full course title: Amadeus Passenger Name Manager / Name Change Controller

Process Customer Value for Customer ManagementThis course explains how to set up the customer ranking rules to prioritise customers duringthe onload, regrade seating process on the Amadeus Airline Retailing Platform.

On this course, you will learn about:_ The customer ranking process - ProcessCustomer Value (PCV)._ Constructing customer ranking rules._ Positioning and setting the ranking parametersand verifying the results in CustomerManagement._ Navigating through the PCV environment.

This course covers the following topics:_ How to access the Amadeus Airline RetailingPlatform._ The purpose of customer ranking._ The customer ranking process._ PCV calculation (business process,parameters)._ Using Market and Flight Group Management._ Applying Global PCV.

On this course, you will learn about:_ The customer ranking process - ProcessCustomer Value (PCV)._ Constructing customer ranking rules._ Positioning and setting the ranking parametersand verifying the results in CustomerManagement._ Navigating through the PCV environment.

This course covers the following topics:_ How to access the Amadeus Airline RetailingPlatform._ The purpose of customer ranking._ The customer ranking process._ PCV calculation (business process,parameters)._ Using Market and Flight Group Management._ Applying Global PCV.


Is this the course for you?This course is for:_ Airline administrators responsible for setting upCustomer Management activities.

Things you need for this coursePrerequisites: _ You need to have taken at least one of thesecourses: Altéa DC-CM Overview Altéa DC-CM Certification._ You need to be familiar with airline businessprocedures, and customer prioritisation in particular.



Full course title: Amadeus Process Customer Value for Amadeus Altea Departure Control Customer Management

Process Customer Value for InventoryThis course describes the Process Customer Value (PCV) application that is accessed via theAmadeus Airline Retailing Platform and used by processes within Amadeus Altéa Inventory,and Amadeus Reservations.. The purpose of PCV is to enable the passenger ranking on awaitlist confirmation.

On this course, you will learn how to set up theProcess Customer Value (PCV) rules in line withyour airline business objectives.

This course covers the following topics:_ How to create and maintain business rules forqualifying and ranking passengers._ Demonstration of PCV with business scenarios._ Prioritisation for automated waitlist clearanceprocess._ Exercises on creating and validating rules in anautomated waitlist scenario

On this course, you will learn how to set up theProcess Customer Value (PCV) rules in line withyour airline business objectives.

This course covers the following topics:_ How to create and maintain business rules forqualifying and ranking passengers._ Demonstration of PCV with business scenarios._ Prioritisation for automated waitlist clearanceprocess._ Exercises on creating and validating rules in anautomated waitlist scenario

Certification: Duration: Language: Level: Prerequisites:No 4 hours Intermediate Yes


In particular, those working in:Business & projects

Things you need for this coursePrerequisites: _ A basic understanding of the Amadeus reservationsystem (cryptic)._ A basic understanding of Amadeus Altea Inventory.

Related courses_ Sending passenger information to and from your

DCS [e-Learning] _ Amadeus Altea Inventory: Overview [Classroom] _ Amadeus Altea Inventory Certification [Classroom] _ Amadeus Altea Inventory: Inventory Control -




Familiarisation [Classroom] _ Codeshare: Overview [Classroom] _ Codeshare: Certification [Classroom]

How the course is organised_ This course consists of 2 sessions. _ Each session lasts 2 hours._ Generally the sessions are run on different days.


The last few details..._ Make sure that you enrol on both of the sessions._ This information was last updated November 2016.


Full course title: Amadeus Process Customer Value for Amadeus Altéa Inventory

Reservation and Ticketing Cryptic CertificationThis course uses the Amadeus Reservation Desktop to access content distributed viaAltéa Reservation, showing how reservation and ticketing agents can work more efficientlyand improve customer service.

On this course, you will:_ Learn how to use cryptic entries to accesscontent distributed via Altéa Reservation._ Focus on Passenger Name Record (PNR)creation, pricing and tickets issuance._ Handle the issuance and modification ofe-tickets and Electronic MiscellaneousDocuments (EMD).

This course covers the following topics:_ Amadeus Information Pages and Online Help._ Amadeus AIR: flight availability, schedule andtimetable display._ Connectivity/access levels._ Aadeus PNR: creation, modification split, copyand history of PNR._ Amadeus Itinerary: displaying and printingitinerary._ How to use Amadeus Queues._ Amadeus Frequent Flyers Profiles._ Amadeus Fares and Pricing: How to use thefare quote system and do pricing._ Amadeus Ticketing: transitional stored tickets,e-tickets._ Revalidating and reissuing an e-ticket._ Issuing, dlsplaying, printing and sending e-ticketitinerary receipt._ Electronic Miscellaneous Documents._ Displaying and interpreting sales reports._ Refunding e-tickets and EMDs._ e-ticket and EMD management.

On this course, you will:_ Learn how to use cryptic entries to accesscontent distributed via Altéa Reservation._ Focus on Passenger Name Record (PNR)creation, pricing and tickets issuance._ Handle the issuance and modification ofe-tickets and Electronic MiscellaneousDocuments (EMD).

This course covers the following topics:_ Amadeus Information Pages and Online Help._ Amadeus AIR: flight availability, schedule andtimetable display._ Connectivity/access levels._ Aadeus PNR: creation, modification split, copyand history of PNR._ Amadeus Itinerary: displaying and printingitinerary._ How to use Amadeus Queues._ Amadeus Frequent Flyers Profiles._ Amadeus Fares and Pricing: How to use thefare quote system and do pricing._ Amadeus Ticketing: transitional stored tickets,e-tickets._ Revalidating and reissuing an e-ticket._ Issuing, dlsplaying, printing and sending e-ticketitinerary receipt._ Electronic Miscellaneous Documents._ Displaying and interpreting sales reports._ Refunding e-tickets and EMDs._ e-ticket and EMD management.



In particular, those working in:Operations

Things you need for this courseOptional: _ You may like to play the Reservations in Amadeuse-Learning course before attending this course.



Full course title: Amadeus Reservation and Ticketing Cryptic Certification


Reservation and Ticketing Cryptic OverviewThis course uses the Amadeus Reservation Desktop (cryptic entries) to accesscontent distributed via Altéa Reservation, showing how reservation and ticketing agents canwork more efficiently and improve customer service.

On this course, you will learn to:_ Use cryptic entries to access content distributedvia Altéa Reservation.

This course covers the following topics:_ Amadeus Information Pages and Online Help._ Availability, schedule and timetable display._ Passenger Name Record (PNR) creation andmodification._ Introduction to Amadeus Queues._ Amadeus Fare Quote._ PNR pricing._ Issuing and revalidating tickets._ Voluntary and involuntary reissue._ Full and partial refund._ Electronic Miscellaneous Documents (EMD)._ Managing electronic documents.

On this course, you will learn to:_ Use cryptic entries to access content distributedvia Altéa Reservation.

This course covers the following topics:_ Amadeus Information Pages and Online Help._ Availability, schedule and timetable display._ Passenger Name Record (PNR) creation andmodification._ Introduction to Amadeus Queues._ Amadeus Fare Quote._ PNR pricing._ Issuing and revalidating tickets._ Voluntary and involuntary reissue._ Full and partial refund._ Electronic Miscellaneous Documents (EMD)._ Managing electronic documents.


Is this the course for you?This course is for:_ Airline staff using Amadeus Altéa ReservationDesktop_ Airline business developers and testers.

Things you need for this courseOptional: _ Reservations in Amadeus e-Learning course.



Full course title: Amadeus Reservation and Ticketing Cryptic Overview

Reservation and Ticketing Web CertificationThis course provides the hands-on experience and support to airline reservation and ticketingagents for airlines that are migrating to, or already using, Amadeus Altéa ReservationDesktop Web.

On this course, you will:_ Learn how to use the graphical environment ofAmadeus Reservation Desktop, focusing onreservations, ticketing and ElectronicMiscellaneous Documents (EMD), with somecryptic entries for some functionality._ Some best practices to improve customerservice.

This course covers the following topics:_ Understanding the Amadeus Altéa ReservationDesktop Web environment and architecture._ Signing in and out._ Requesting an availability, informativepricing, schedule and timetable display._ Creating a Passenger Name Record (PNR) withmandatory and optional elements._ Modifying a PNR and interpreting the PNRhistory._ Working with Queues._ Displaying fare information and pricing PNRs._ Issuing, revalidating and reissuing e-tickets._ Issuing, reissuing and managing EMDs._ e-Ticket coupon management._ Displaying sales reports._ Refunding e-Tickets and EMD._ Voiding documents.

On this course, you will:_ Learn how to use the graphical environment ofAmadeus Reservation Desktop, focusing onreservations, ticketing and ElectronicMiscellaneous Documents (EMD), with somecryptic entries for some functionality._ Some best practices to improve customerservice.

This course covers the following topics:_ Understanding the Amadeus Altéa ReservationDesktop Web environment and architecture._ Signing in and out._ Requesting an availability, informativepricing, schedule and timetable display._ Creating a Passenger Name Record (PNR) withmandatory and optional elements._ Modifying a PNR and interpreting the PNRhistory._ Working with Queues._ Displaying fare information and pricing PNRs._ Issuing, revalidating and reissuing e-tickets._ Issuing, reissuing and managing EMDs._ e-Ticket coupon management._ Displaying sales reports._ Refunding e-Tickets and EMD._ Voiding documents.

Certification: Duration: Language: Level: Prerequisites:Yes - pass mark: 85% 8 days English Basic No

Is this the course for you?This course is for:_ Airline help desk agents._ Airline trainers._ Airline reservation agents._ Airline ticketing agents.

Things you need for this courseOptional: _ Previous reservation and ticketing experience.




Full course title: Amadeus Reservation and Ticketing Web Certification


Reservation and Ticketing Web OverviewThis course uses Amadeus Reservation Desktop Web (ARD Web) to access contentdistributed via Altéa Reservation, showing how reservation and ticketing agents can workmore efficiently and improve customer service.

On this course, you will learn to:_ Use Amadeus Reservation Desktop Web toaccess content distributed via Altéa Reservation.

This course covers the following topics:_ Signing in and out._ Requesting an availability, informativepricing, schedule and timetable display._ Creating a Passenger Name Record (PNR) withmandatory and optional elements._ Modifying a PNR and interpreting the PNRhistory._ Displaying fare information and pricing PNRs._ Issuing, revalidating and reissuing e-tickets._ Working with EMD.

On this course, you will learn to:_ Use Amadeus Reservation Desktop Web toaccess content distributed via Altéa Reservation.

This course covers the following topics:_ Signing in and out._ Requesting an availability, informativepricing, schedule and timetable display._ Creating a Passenger Name Record (PNR) withmandatory and optional elements._ Modifying a PNR and interpreting the PNRhistory._ Displaying fare information and pricing PNRs._ Issuing, revalidating and reissuing e-tickets._ Working with EMD.


Is this the course for you?This course is for:_ Airline staff using ARD Web._ Airline Help Desk agents using ARD Web._ Airline business developers and testers.

Things you need for this courseOptional: _ Previous reservation and ticketing experience.




Full course title: Amadeus Reservation and Ticketing Web Overview


Reservations in AmadeusLearn about Amadeus' Global Distribution System (GDS) and how to make reservations in theAmadeus central system through a set of interactive videos and games.

After taking this e-Learning you will be able to use cryptic entries to:_ Book flights._ Create, manage and update PNRs._ Price flights.

After taking this e-Learning you will be able to use cryptic entries to:_ Book flights._ Create, manage and update PNRs._ Price flights.



Things you need for this courseOptional: _ A basic knowledge of the travel industry.





Full course title: Amadeus GDS training: Reservations in Amadeus


Revenue Availability with Active ValuationThis course is about Amadeus Revenue Availability with Active Valuation (RAAV) that allowsairlines to adapt their offers and consider all dimensions of a customer?s potential addedvalue at the time of an availability / booking request.

On this course, you will gain an overallunderstanding of:_ The main elements of Revenue Managementcovering Origin & Destination (O&D) withBid-Price through to Active Valuation._ Availability calculation based on revenueoptimisation._ Active Valuation as an additional layer to theO&D controls provided by the RevenueManagement System._ The Revenue Availability calculation processwithin Altéa Inventory.

This course covers the following topics:_ The revenue availability process_ Managing yields_ The bid-price vector_ Availability calculation & availability simulation_ Yield modifier_ The RAAV process flow_ Strategy management_ Active valuation simulators_ Associated business rules

On this course, you will gain an overallunderstanding of:_ The main elements of Revenue Managementcovering Origin & Destination (O&D) withBid-Price through to Active Valuation._ Availability calculation based on revenueoptimisation._ Active Valuation as an additional layer to theO&D controls provided by the RevenueManagement System._ The Revenue Availability calculation processwithin Altéa Inventory.

This course covers the following topics:_ The revenue availability process_ Managing yields_ The bid-price vector_ Availability calculation & availability simulation_ Yield modifier_ The RAAV process flow_ Strategy management_ Active valuation simulators_ Associated business rules

Certification: Duration: Language: Level: Prerequisites:No 0 day English Undefined Yes

Is this the course for you?This course is for:_ Airline Revenue Analysts. Airline Revenue Management decision-makers.

Things you need for this coursePrerequisites: _ Attended the Altéa Inventory Certification course (orhaveappropriate Inventory knowledge).


Full course title: Amadeus Altéa Revenue Availability with Active Valuation

Seatmap ManagementLearn how to create a new seatmap for a flight through an interactive video.

After taking this e-Learning you will be able to:_ Create a seatmap using Amadeus Seatmap Management within Amadeus Retailing Platform.

After taking this e-Learning you will be able to:_ Create a seatmap using Amadeus Seatmap Management within Amadeus Retailing Platform.


Is this the course for you?This course is for:_ Agents performing ground handling activities at theairport.

How the course is organised_ One video demonstrating the steps to create aseatmap.


What equipment do you need?_ A computer._ A good internet connection._ FlashPlayer.


Full course title: Amadeus Retailing Platform - Seatmap Management

Sending passenger information to and from your DCS Learn how passenger information is sent between the Altéa Suite and your Departure ControlSystem (DCS).

After taking this e-Learning you will know moreabout:_ What triggers passenger information to be sentto Altéa Departure Control before a flight'sdeparture._ What triggers passenger information to be sentto an external, non-Altéa DCS before a flight'sdeparture._ What triggers passenger information to be sentfrom Altéa Departure Control to Altéa Inventoryafter flight departure._ What to send to Altéa Inventory, after flightdeparture, when using an external, non-AltéaDCS._ What triggers passenger information to be sentto Altéa Inventory�if the DCS doesn't send it afterflight departure._ How to trigger information about passengerswith reduced mobility to airport authorities duringthe departure control operational window._ How to identify the Altéa Inventory rules thattrigger passenger-data messaging._ How you will be notified if any data-messageerrors occur.

This course covers the following topics:_ Sending passenger information to a DCS._ Receiving passenger information from a DCSafter flight departure._ Sending passenger assistance lists to anotherairport.

After taking this e-Learning you will know moreabout:_ What triggers passenger information to be sentto Altéa Departure Control before a flight'sdeparture._ What triggers passenger information to be sentto an external, non-Altéa DCS before a flight'sdeparture._ What triggers passenger information to be sentfrom Altéa Departure Control to Altéa Inventoryafter flight departure._ What to send to Altéa Inventory, after flightdeparture, when using an external, non-AltéaDCS._ What triggers passenger information to be sentto Altéa Inventory�if the DCS doesn't send it afterflight departure._ How to trigger information about passengerswith reduced mobility to airport authorities duringthe departure control operational window._ How to identify the Altéa Inventory rules thattrigger passenger-data messaging._ How you will be notified if any data-messageerrors occur.

This course covers the following topics:_ Sending passenger information to a DCS._ Receiving passenger information from a DCSafter flight departure._ Sending passenger assistance lists to anotherairport.

Certification: Duration: Language: Level: Prerequisites:No 30 minutes English Advanced No

Is this the course for you?This course is for:_ Staff responsible for creating business rules in theAltéa Suite including Inventory, Reservations andDeparture Control.



Full course title: Altéa Suite: Sending Passenger Information to and from your Departure Control System (DCS)

Ticketing in Amadeus (Cryptic)Learn how to issue, reissue and refund e-tickets and Electronic Miscellaneous Documents(EMDs) through a set of interactive videos and games.

After taking this e-Learning you will be able to use cryptic entries to:_ Price and issue an e-ticket and an Electronic Miscellaneous Document (EMD) for an ancillary service._ Reissue a ticket with a residual value, or a penalty-fee EMD, manually or using Amadeus Ticket Changer(ATC)._ Refund a ticket and an EMD.

After taking this e-Learning you will be able to use cryptic entries to:_ Price and issue an e-ticket and an Electronic Miscellaneous Document (EMD) for an ancillary service._ Reissue a ticket with a residual value, or a penalty-fee EMD, manually or using Amadeus Ticket Changer(ATC)._ Refund a ticket and an EMD.

Certification: Duration: Language: Level: Prerequisites:No 2 hours English Basic Yes


In particular, those working in:Ticketing

Things you need for this coursePrerequisites: _ A basic knowledge of the Amadeus central system._ A basic knowledge of the airline travel industry andticketing concepts.




Full course title: Ticketing in Amadeus (Cryptic)