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AMADEUS GROUPS

CONTENTS AMADEUS HELP PAGES FOR GROUPS 3 AIRLINES INFORMATION PAGES 4 GROUP NAME ELEMENT 5 GROUP SELL 6 GROUP FARE SR ELEMENT 10 THE COMPLETE PARTY INDICATOR 11 SEGMENT SOLD OUTSIDE AMADEUS 12 ASSIGN INDIVIDUAL NAMES 14 SEGMENT AND PASSENGER ASSOCIATION 17 DELETE INDIVIDUAL NAMES WITHOUT REDUCING SPACE 18 NAME UPDATE 20 PNR HISTORY 21 TRANSMISSION OF NAMES 22 SEATING 24 MODIFICATION OF GROUP SIZE 27 SPLIT 35 NON-HOMOGENEOUS CONDITIONS 40 TICKETING 44

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CREATE AND MODIFY GROUP PNR

To handle bookings for large parties of between 10 and 99 passengers, a special type of PNR, a group PNR, has to be created. The group PNR must contain the following elements at end of transaction: • a special group name element • at least one confirmed group air segment • a group fare SSR element • contact and ticketing elements as for non group PNRs Individual names can be entered at any time using the individual name element entry NM.

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Amadeus Help Pages

Help in Amadeus is available under: HE

INTRODUCTION TO HELP EN 1 3NOV06 0918Z HERE ARE THE WAYS YOU CAN FIND THE HELP YOU NEED. TYPE OF HELP ENTRY EXAMPLE ------------ ----- ------- SPECIFIC SUBJECT HE(SUBJECT NAME) HE HOTELS SPECIFIC TRANSACTION HE(TRANSACTION CODE) HE HA TOPICS STARTING WITH H HE(FIRST LETTER) HE H HELP ON YOUR LAST ENTRY HE/ WHAT'S NEW IN HELP HE UPDATES HELP ON HELP HE HELP LIST OF KEYWORDS OR QUICKPATHS FOR A SUBJECT GP QPS THE NEXT SCREEN GIVES YOU A LIST OF SUBJECTS AVAIL ABLE IN HELP >MD

MD

INTRODUCTION TO HELP EN 1 3JUL07 0918Z SUBJECTS AVAILABLE IN HELP -------------------------- ACCOUNTING FERRY PROFILES TOUR AIS GENERAL QAP (QUALITY TRAINING AVAILABILITY GROUPS ASSURANCE PLUS) TRAVEL CARS HOTELS QUEUES ASSISTANCE CENTRAL INVOICE RAIL TRAVEL TICKETING ITINERARY SCHEDULES CHOICE CONVERT OFFICE PROFILE SECURITY UPDATES CRUISE PNR STEPS DIRECT ACCESS PTA (PREPAID TICKETING FARES TICKET ADVICE) TIMATIC FAX PRINTING TIMETABLE TO GO TO THE HELP FOR ANY OF THESE SUBJECTS, ENTER HE AND THE SUBJECT NAME. FOR EXAMPLE: HE AIS *** END OF DISPLAY ***

HE GROUPS

GROUP INDEX EN 2 0MAR07 1223Z HE GROUPS FOR INFORMATION ABOUT ENTER FOR INFORMATION ABOUT ENTER --------------------- ----- ---------------- ----- ----- INTRODUCTION GP INT KEYWORDS OR QUIC KPATHS GP QPS GROUP FARE GP FAR NON-HOMOGENEOUS GROUPS GP NON GROUP NAME GP NAM TRANSMIT NAMES GP TRA GROUP SEATING GP SEA GROUP SEGMENT SE LL GROUP SSR ELEMENT GP SRG (US MARKET ONL Y) GP SS2 GROUP SEGMENT SELL GP SEG *** END OF DISPLAY ***

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Airlines Information Pages

As airlines may have different policies for group bookings check always the information pages in Amadeus if available or contact the airline directly. You can display a list of airlines with AIS pages in Amadeus: GG AIR AIS

GGAIRAIS AIR STATUS (AIS) EN 18MAY07 0916Z FOLLOWING IS A LIST OF AIRLINES WHO HAVE SIGNED T HE AIS AGREEMENT AS PART OF THE PCA. FOR MORE INFO ABOUT AIS PLEASE TYPE >GGAIM AND TH EN >GPAIS CARRIER AIS CODE NAME TYPE ENTRY ================================================= ========== AA AMERICAN AIRLINES MINI GGAIRAA AB AIR BERLIN COMPACT GGAIRAB AF AIR FRANCE STANDARD GGAIRAF AM AEROMEXICO STANDARD GGAIRAM AR AEROLINEAS ARGENTINAS MINI GGAIRAR AS AS AIRWAYS STANDARD GGAIRAS AT ROYAL AIR MAROC COMPACT GGAIRAT AV AVIANCA MINI GGAIRAV AY FINNAIR STANDARD GGAIRAY AZ ALITALIA STANDARD GGAIRAZ A0 L'AVION MINI GGAIRA0 A3 AEGEAN AIRLINES MINI GGAIRA3 A5 AIRLINAIR MINI GGAIRA5 A9 AIRZENA GEORGIAN AIRLINES MINI GGAIRA9

Information about group reservations is often found on the following pages: GG AIR YY GROUP YY = Airline Code GG AIR YY RESERVATION Some other direct addresses: GG AIR EI, GP RES , GG AIR BD TRAVEL AGENT

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Group Name Element

A group name element can only be entered and changed during PNR creation. The entry is: NG25 HOLIDAY TRIP NG Name Group transaction code 25 Number of passengers HOLIDAY TRIP Group name, a maximum of 53 characters

RP/VNOLJ2902/ 0. 25HOLIDAY TRIP NM: 0 *TRN*

Explanation of the highlighted part: 0. The group name element number followed by period as delimiter.

25 Number of unassigned names, automatically decreased when: • Individual names are added. • Unassigned names are cancelled or split from the PNR.

HOLIDAY TRIP Group name

NM: Assigned name counter

0 Number of individual names, automatically:

• increased when individual names are added • decreased when individual names are canceled/split from the PNR.

To change the group name during creation refer to the element number 0: 0/HOLIDAY TOUR Group element 0/new group name

RP/VNOLJ2902/ 0. 25HOLIDAY TOUR NM: 0 *TRN*

After end of transaction the change of the group name and the increase of the number of passengers in the group element is only allowed by certain airlines. See HE GROUPS, GP NAM or directly HE NG.

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Group Sell

A Group sell transaction can be performed in two ways: • Sell from availability/schedule displays • Direct sell See Amadeus Transaction Guide under Air for a summary and recommendations on the use of different display types. Remember to check the booking class to be used either on the airline´s AIS pages or by calling the airline directly. The only difference between a non-group and a group sell transaction are the mandatory action codes to be added at the end of the sell entry. SG Standard Request Sell Group PG Waitlist Priority Request Group You may discover that the sell transaction is sometimes accepted without the action code. This happens when the group name already exists in the PNR at the time you make the sell transaction. The action code is added automatically, which can be seen in the PNR history. As not all airlines support the automatic addition of the action code, all the sell entries in this course book are shown with the action code. Note also that not all airlines support group sell transaction, check with the airline concerned.

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Sell from availability/schedule displays

Display the following availability with airline SK and class G only: AD20JUNCPHSTO/ASK/CG Availability by Departure Travel Time

AD20JUNCPHSTO/ASK/CG ** AMADEUS AVAILABILITY - AE ** 332 TH 20J UN 0000 1 SK1424 G9 /CPH 3 ARN 5 0625 0745 E0/M80 1:20 2 SK1412 G9 /CPH 3 ARN 5 0700 0820 E0/M90 1:20 3 SK 400 G9 /CPH 3 ARN 5 0725 0840 E0/343 1:15 4 SK 402 G9 /CPH 3 ARN 5 0820 0935 E0/M80 1:15

See HE AN, MS505 AVAILABILITY DECODING for details of the system response. Entry to book 25 seats in G class on SK400: SS25G3/SG SS Transaction code 25 Number of seats G Class of service 3 Line number /SG Sell group entry preceded by slash

RP/VNOLJ2902/ 0. 25HOLIDAY TOUR NM: 0 1 SK 400 G 20JUN 4 CPHARN HN25 3 0725 0840 343 E 0 K SEE RTSVC *TRN*

For decoding of the system response see: • HE SS, GPSS2, SEGMENT DISPLAY IN PNR • HE MEAL • GG CODE (for actions codes)

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Display the return availability: ACR28JUN14 Availability Change Return

ACR28JUN14 ** AMADEUS AVAILABILITY - AE ** 340 FR 28J UN 1400 1 SK 417 G9 /ARN 5 CPH 3 1430 1540 E0/M90 1:10 2 SK 415 G9 /ARN 5 CPH 3 1325 1440 E0/M80 1:15 3 SK 413 G9 /ARN 5 CPH 3 1305 1420 E0/M80 1:15 4 SK1405 G0 /ARN 5 CPH 3 1505 1615 E0/M80 1:10

Entry to request 25 seats on SK407: SS25G1/SG

RP/VNOLJ2902/ 0. 25HOLIDAY TOUR NM: 0 1 SK 400 G 20JUN 4 CPHARN HN25 3 0725 0840 343 E 0 K SEE RTSVC 2 SK 417 G 28JUN 5 ARNCPH HN25 5 1430 1540 M90 E 0 R SEE RTSVC *TRN* >

Direct sell

A direct sell entry for the return flight would have been as follows: SS SK419 G 28JUN STOARN SG25 SS... The standard long sell entry, where the number of passengers is preceded by: SG25 the group sell transaction code

Rebook/cancel segment

Transaction code SB (Segment book) cannot be used to rebook group segments. You have to cancel the existing segments and book new ones, e.g.: XE 1-2

ITINERARY CANCELLED

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Book from dual display

You can also book from a dual display, e.g.: AD20JUNCPHSTO/ASK/CG*28JUN14

AD20JUNCPHSTO/ASK/CG*28JUN14 ** AMADEUS AVAILABILITY - AE ** 332 TH 20J UN 0000 1 SK1424 G9 /CPH 3 ARN 5 0625 0745 E0/M80 1:20 2 SK1412 G9 /CPH 3 ARN 5 0700 0820 E0/M90 1:20 3 SK 400 G9 /CPH 3 ARN 5 0725 0840 E0/343 1:10 4 SK 402 G9 /CPH 3 ARN 5 0820 0935 E0/M80 1:15 5 SK 404 G9 /CPH 3 ARN 5 0900 1015 E0/M90 1:15 6 SK 406 G9 /CPH 3 ARN 5 1025 1140 E0/M80 1:15 7 SK 408 G9 /CPH 3 ARN 5 1110 1220 E0/M80 1:10 8 SK 410 G9 /CPH 3 ARN 5 1225 1335 E0/737 1:10 ** AMADEUS AVAILABILITY - AE ** 340 FR 28J UN 1400 11 SK 417 G9 /ARN 5 CPH 3 1430 1540 E0/M90 1:10 12 SK 415 G9 /ARN 5 CPH 3 1325 1440 E0/M80 1:15 13 SK 413 G9 /ARN 5 CPH 3 1305 1420 E0/M80 1:15 14 SK1405 G0 /ARN 5 CPH 3 1505 1615 E0/M80 1:10 15 SK 419 G9 /ARN 5 CPH 3 1520 1630 E0/M90 1:10 16 SK 421 G9 /ARN 5 CPH 3 1620 1735 E0/M80 1:15 17 SK1407 G9 /ARN 5 CPH 3 1655 1810 E0/M80 1:15 18 SK 423 G9 /ARN 5 CPH 3 1705 1825 E0/343 1:20 *TRN* >

For scrolling entries se HE SCROLL, MS106. Entry to book SK400 outbound and SK407 inbound: SS25G3/SG*11/SG

RP/VNOLJ2902/ 0. 25HOLIDAY TOUR NM: 0 1 SK 400 G 20JUN 4 CPHARN HN25 3 0725 0840 343 E 0 K SEE RTSVC 2 SK 417 G 28JUN 5 ARNCPH HN25 5 1430 1540 M90 E 0 R SEE RTSVC *TRN* >

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Group Fare SSR Element

All mandatory elements apply to a group PNR. An additional mandatory group PNR element is the fare SSR fare element. The fare element cannot exceed 68 characters. If the same fare applies to the whole PNR enter: SR GRPF - MBAS1MSKG SR SSR transaction code GRPF Group fare indicator -MBAS1MSKG Fare type code as per agreement with the airline preceded by a dash

RP/VNOLJ2902/ 0. 25HOLIDAY TOUR NM: 0 1 SK 400 G 20JUN 4 CPHARN HN25 3 0725 0840 343 E 0 K SEE RTSVC 2 SK 417 G 28JUN 5 ARNCPH HN25 5 1430 1540 M90 E 0 R SEE RTSVC 3 SSR GRPF YY MBAS1MSKG *TRN* >

You can specify an airline in the fare SSR element and segment associate it, e.g.: SR GRPF SK - MBAS1MSKG /S2 In that case an additional fare SSR element with the YY airline code must be created for the remaining airlines, as a SSR group fare element is mandatory for every segment in the PNR. It is possible to get a common SSR GRPF element generated automatically at end of transaction in group PNRs:

3 SSR GRPF YY SELECTED FARE

This will only occur if SSR GRPF element is missing at ER. Note that this office set up will also effect the XI transaction. RM elements will not be moved to history.

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The Complete Party Indicator

Another group related SSR element is The Complete Party (TCP) indicator, advising the total number of passengers in the group. It is only needed when the entire group is booked in more than one PNR. This element is automatically generated by the system when the original group PNR is split. If you create more that one PNR for the group, you have to enter it manually, e.g.: SR GRPS YY TCP30 SR Transaction code GRPS Group identifier YY Airline code or YY if more than one airline is involved. TCP30 TCP indicator followed by the total number of passengers in the group.

4 SSR GRPS YY TCP 30 *HOLIDAY TOUR

The group name is automatically appended to the SSR element. The manually entered SR TCP can be canceled and modified at any time. Now enter the following three non-group elements and then end the PNR: TK TL15JUN AP VNO +370-5-272 68 69- AMADEUS LITHUANIA-A

RP/VNOLJ2902/ 0.25HOLIDAY TOUR NM:0 1 SK 400 G 20JUN 4 CPHARN HN25 3 0730 0840 321 E 0 K SEE RTSVC 2 SK 415 G 28JUN 5 ARNCPH HN25 5 1330 1440 M80 E 0 R SEE RTSVC 3 AP VNO +370 5 2726869-AMADEUS LITHUANIA-A 4 TKTL15JUN/VNOLJ2902 5 SSR GRPF YY MBAS1MSKG 6 SSR GRPS YY TCP 30*HOLIDAY TOUR

ER Record Locator: _____________________________________________________________

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Segments Sold Outside Amadeus

Segments that have been sold outside Amadeus can be included in Amadeus group PNRs as: • Passive Segments • Ghost Segments This enables you to maintain the complete itinerary of the group in one PNR.

Passive segments

The following applies for passive segments: • Action code PK is used for passive segments.

• With passive segments included in the PNR you can price and ticket the whole

itinerary.

• At end of transaction Amadeus will send the passive segment information to the airlines that want to receive it. This applies to both added and cancelled passive segments.

• The only SSR element that can be associated to a passive segment is GRPF.

• Passive segments are not permitted for system user airlines. To find out whether the airline is a system user airline check GGPCA, e.g.

GGPCABU Participating CArrier BU

PARTICIPATING CARRIER ACCESS AND FUNCTION LEVEL BU - SAS BRAATHENS ACCESS INDICATOR : / FUNCTION LEVE L : ALTEA RESERVATION : YES

Ghost segments

The following applies for ghost segments: • Action code GK is used for ghost segments. • Ghost segments can only be used for pricing not for ticketing. • Information is never sent to the relevant airline. • Ghost segments may be used with all carriers. • Ghost segments can be changed to passive segments.

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You can enter both passive and ghost segments from availability or schedule displays. AD20JUNBKKSIN/ACX

AD20JUNBKKSIN/ACX ** AMADEUS AVAILABILITY - AE ** 332 TH 20J UN 0000 1 CX 713 J9 C9 D9 I9 U9 Y9 B9 /BKK 2 SIN 1 1155 1505 E0/777 2:10 H9 K9 M9 L9 S9 V9 N9 O9 Q9 T9 X5

Enter a passive segment with 15 seats booked on the above flight: SS 15 B 1 /PK /ABC123 Action Code PK /CX Record Locator ABC123

RP/VNOLJ2902/ 1 CX 713 B 20JUN 4 BKKSIN PK15 2 1155 1505 ABC123 SEE RTSVC TELETYPE WILL BE SENT FOR PASSIVE BOOKING TO:- CX

Amadeus confirms that a message will be sent to the airline. If this text is not displayed, no message will be sent. When using direct entry for a passive/ghost segment you do not need to include flight times because the system reads what is stored in Amadeus automatically. SS CX712 B 27JUN SINBKK PK15 /ABC123

2 CX 712 B 27JUN 4 SINBKK PK15 1 1335 1455 ABC123 SEE RTSVC TELETYPE WILL BE SENT FOR PASSIVE BOOKING TO:- CX

You can enter flight times, however, if they are different to those stored in Amadeus. The flight times you enter are accepted by the system as the correct ones without any check. Direct entry for a ghost segment including times: SS CX 712 B 27JUN SINBKK GK15 /1435 1555 /ABC123

3 CX 712 B 27JUN 4 SINBKK GK15 1 1435 1555 ABC123 SEE RTSVC

We shall not finish the PNR, ignore it: IG A ghost segment can be changed to a passive segment in a retrieved PNR: 3/PK Segment 3/New action code PK

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Assign Individual Names

The standard NM-input is used to enter individual names. Retrieve the group PNR for Holiday Tour:

RP/VNOLJ2902/VNOLJ2902 ID/SU 23JUL07/07 59Z YCYTVW 0. 25HOLIDAY TOUR NM: 0 1 SK 400 G 20JUN 4 CPHARN HN25 3 0730 0840 *1A/E* 2 SK 415 G 28JUN 5 ARNCPH HN25 5 1330 1440 *1A/E* 3 AP VNO +370 5 2726869 - AMADEUS LITHUANIA - A 4 TK TL15JUN/VNOLJ2902 5 SSR GRPF YY MBAS1MSKG

Enter the following 10 names. The system automatically continues to the next line when the end of the previous line is reached. Do not press a carriage return as then a dash (-) is needed at the beginning of the next line. NM1NOREIKA/VIRGILIJUS MR 1BARTUSEVICIUTE/LORETA MRS 1KAUSPEDIENE/AUDRA MRS 1GRADAUSKIENE/LIVIJA MRS 1GRADAUSKAS/MARIJUS MR 1KAZLAS/ROLANDAS MR 1RUTKELYTE/RUTA MRS 1BALANDIS/SAULIUS MR 1STORPIRSTIS/ARUNAS MR 1MILDAZYTE/EDITA MRS

RP/VNOLJ2902/VNOLJ2902 LS/SU 23JUL07/10 08Z YPD2PD VNOLJ2902/1094LS/23JUL07 0. 15HOLIDAY TOUR NM:10

The group counter is decreased from 25 to 15, the individual name counter shows 10 names. Individual names are visible in a separate area of the PNR and can be displayed by entering: - RTN ReTrieve Namelist

RP/VNOLJ2902/VNOLJ2902 ID/SU 23JUL07/10 15Z YCYTVW 0. 15HOLIDAY TOUR NM:10 BKD:25 CNL: 0 SPL: 0 1.BALANDIS/SAULIUS MR 2.BARTUSEVICIUTE/LORETA M RS 3.GRADAUSKAS/MARIJUS MR 4.GRADAUSKIENE/LIVIJA M RS 5.KAUSPEDIENE/AUDRA MRS 6.KAZLAS/ROLANDAS MR 7.MILDAZYTE/EDITA MRS 8.NOREIKA/VIRGILIJUSMR 9.RUTKELYTE/RUTA MRS 10.STORPIRSTIS/ARUNAS MR

The system displays the individual names in alphabetical order. Notice the additional information highlighted in the above. BKD: 25 Total number of seats booked (25)

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CNL: 0 Total number of seats canceled (0) SPL: 0 Total number of passengers split from PNR (0) You can display the names as they were entered in the PNR. That is how they will be sent to the airlines after end of transaction. RTNR

RP/VNOLJ2902/VNOLJ2902 ID/SU 23JUL07/10 15Z YCYTVW C/25HOLIDAY TOUR 1NOREIKA/VIRGILIJUSMR 1BARTUSEVICIUTE/LORETA MRS 1KAUSPEDIENE/AUDRA MRS 1GRADAUSKIENE/LIVIJA MRS 1GRADAUSKAS/MARIJUS MR 1KAZLAS/ROLANDAS MR 1RUTKELYTE/RUTA MRS 1BALANDIS/SAULIUS MR 1STORPIRSTIS/ARUNAS MR 1MILDAZYTE/EDITA MRS

To display the individual names with the rest of the PNR enter: RTW ReTrieve PNR With name list

RP/VNOLJ2902/VNOLJ2902 ID/SU 23JUL07/10 15Z YCYTVW 0. 15HOLIDAY TOUR NM:10 BKD:25 CNL: 0 SPL: 0 1.BALANDIS/SAULIUS MR 2.BARTUSEVICIUTE/LORETA M RS 3.GRADAUSKAS/MARIJUS MR 4.GRADAUSKIENE/LIVIJA M RS 5.KAUSPEDIENE/AUDRA MRS 6.KAZLAS/ROLANDAS MR 7.MILDAZYTE/EDITA MRS 8.NOREIKA/VIRGILIJUSMR 9.RUTKELYTE/RUTA MRS 10.STORPIRSTIS/ARUNAS MR 11 SK 400 G 20JUN 4 CPHARN HN25 3 0730 0840 *1A/E* 12 SK 415 G 28JUN 5 ARNCPH HN25 5 1330 1440 *1A/E* 13 AP VNO +370 5 2726869 - AMADEUS LITHUANIA - A 14 TK TL15JUN/VNOLJ2902 15 SSR GRPF YY MBAS1MSKG 16 SSR GRPS YY TCP 30 *HOLIDAY TOUR

The PNR remains in this format until you make an RT, RTN, RV, ET or ER entry. ER You can retrieve the group PNR and display individual names in one entry: RTW – YPD2PD By record locator RTW – SK400/20JUN – HOLIDAY TOUR By flight number, date and group name

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Name Reporting

Always check the deadline for name reporting. The reservation may be canceled if the deadline is reached and the individual names are not entered. To avoid this you can queue the PNR to your own OP queue a few days before deadline, e.g.: OP 10MAY/REPORT NAMES

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Segment and Passenger Association

When additional SSR or OSI elements are required for some of the group members retrieve the PNR with the name list and do passenger (and if needed even segment) association. RTW

RP/VNOLJ2902/VNOLJ2902 ID/SU 23JUL07/10 35Z YCYTVW 0. 15HOLIDAY TOUR NM:10 BKD:25 CNL: 0 SPL: 0 1.BALANDIS/SAULIUS MR 2.BARTUSEVICIUTE/LORETA M RS 3.GRADAUSKAS/MARIJUS MR 4.GRADAUSKIENE/LIVIJA M RS 5.KAUSPEDIENE/AUDRA MRS 6.KAZLAS/ROLANDAS MR 7.MILDAZYTE/EDITA MRS 8.NOREIKA/VIRGILIJUSMR 9.RUTKELYTE/RUTA MRS 10.STORPIRSTIS/ARUNAS MR 11 SK 400 G 20JUN 4 CPHARN HN25 3 0730 0840 *1A/E* 12 SK 415 G 28JUN 5 ARNCPH HN25 5 1330 1440 *1A/E* 13 AP VNO +370 5 2726869 - AMADEUS LITHUANIA - A 14 TK TL15JUN/VNOLJ2902 15 SSR GRPF YY MBAS1MSKG 16 SSR GRPS YY TCP 30 *HOLIDAY TOUR 17 OP VNOLJ2902/10MAY/REPORT NAMES

Mrs. Edita Mildazyte brings 200 kgs excess baggage but only on the outbound flight. Mr. Rolandas Kazlas prefers vegetarian meal (VGML). See GGAIR SK MEAL for information on SAS meal services and DO display for flight information: DO11,12 Display Operational details

DO11,12 * 1A PLANNED FLIGHT INFO * SK 400 332 TH 20JUN APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL CPH 0725 TH CDJIYBMHQTV/K 343 1:15 WKGX/K ARN 0840 TH 1:15

SRXBAG-200KGS/S11/P7 SRVGML/P6

15 SSR GRPF YY MBAS1MSKG 16 SSR GRPS YY TCP 30 *HOLIDAY TOUR 17 SSR XBAG SK HN1 200KGS/S11/P7 18 SSR VGML SK HN1/S11/P6 19 SSR VGML SK HN1/S12/P6 20 OP VNOLJ2902/10MAY/REPORT NAMES

ER

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Delete Individual Names without Reducing Space

In a group PNR, you can delete individual passenger names without reducing the number of seats in the air segment(s). The deleted names are automatically returned to the group name element as unassigned names. Examples of entries: 1G Name element number and transaction code G (name back to Group). 1/6/8G Delete multiple names using slashes. 1/3-10G Delete multiple names using a slash and a dash for a range of names. Redisplay the PNR with names: RTW

RP/VNOLJ2902/VNOLJ2902 ID/SU 23JUL07/10 41Z YCYTVW 0. 15HOLIDAY TOUR NM:10 BKD:25 CNL: 0 SPL: 0 1.BALANDIS/SAULIUS MR 2.BARTUSEVICIUTE/LORETA M RS 3.GRADAUSKAS/MARIJUS MR 4.GRADAUSKIENE/LIVIJA M RS 5.KAUSPEDIENE/AUDRA MRS 6.KAZLAS/ROLANDAS MR 7.MILDAZYTE/EDITA MRS 8.NOREIKA/VIRGILIJUSMR 9.RUTKELYTE/RUTA MRS 10.STORPIRSTIS/ARUNAS MR 11 SK 400 G 20JUN 4 CPHARN HN25 3 0730 0840 *1A/E* 12 SK 415 G 28JUN 5 ARNCPH HN25 5 1330 1440 *1A/E* 13 AP VNO +370 5 2726869 - AMADEUS LITHUANIA - A 14 TK TL15JUN/VNOLJ2902 15 SSR GRPF YY MBAS1MSKG 16 SSR GRPS YY TCP 30 *HOLIDAY TOUR 17 SSR XBAG SK HN1 200KGS/S11/P7 18 SSR VGML SK HN1/S11/P6 19 SSR VGML SK HN1/S12/P6 20 OP VNOLJ2902/10MAY/REPORT NAMES

Mr. and Mrs. Gradauskai will not be travelling. Delete their names without reducing space: 3/4G Passenger names 1 and 2 back to Group name

RP/VNOLJ2902/VNOLJ2902 ID/SU 23JUL07/10 41Z YCYTVW 0. 17HOLIDAY TOUR NM: 8 BKD:25 CNL: 0 SPL: 0 1.BALANDIS/SAULIUS MR 2.BARTUSEVICIUTE/LORETA M RS 3.KAUSPEDIENE/AUDRA MRS 4.KAZLAS/ROLANDAS MR 5.MILDAZYTE/EDITA MRS 6.NOREIKA/VIRGILIJUSMR 7.RUTKELYTE/RUTA MRS 8.STORPIRSTIS/ARUNAS MR 9 SK 400 G 20JUN 4 CPHARN HN25 3 0730 0840 *1A/E* 10 SK 415 G 28JUN 5 ARNCPH HN25 5 1330 1440 *1A/E* 11 AP VNO +370 5 2726869 - AMADEUS LITHUANIA - A 12 TK TL15JUN/VNOLJ2902 13 SSR GRPF YY MBAS1MSKG 14 SSR GRPS YY TCP 30 *HOLIDAY TOUR 15 SSR XBAG SK HN1 200KGS/S9/P5 16 SSR VGML SK HN1/S9/P4 17 SSR VGML SK HN1/S10/P4 18 OP VNOLJ2902/10MAY/REPORT NAMES

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Note the following: • The number of unassigned names has been increased from 15 to 17 and the number

of assigned reduced from 10 to 8 names. • The SR element associated to cancelled passenger will been canceled. Before making any other transactions you must enter ET or ER. You can make name changes using this transaction, e.g. delete an assigned name and enter a new name. Now end the PNR and retrieve it again: ER

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Name Update

When you want to keep elements that are associated to the passenger whose name you want to change, use the NU (Name Update) entry. First retrieve PNR with the name list: RTW

RP/VNOLJ2902/VNOLJ2902 ID/SU 23JUL07/10 52Z YCYTVW 0. 17HOLIDAY TOUR NM: 8 BKD:25 CNL: 0 SPL: 0 1.BALANDIS/SAULIUS MR 2.BARTUSEVICIUTE/LORETA M RS 3.KAUSPEDIENE/AUDRA MRS 4.KAZLAS/ROLANDAS MR 5.MILDAZYTE/EDITA MRS 6.NOREIKA/VIRGILIJUSMR 7.RUTKELYTE/RUTA MRS 8.STORPIRSTIS/ARUNAS MR 9 SK 400 G 20JUN 4 CPHARN HN25 3 0730 0840 *1A/E* 10 SK 415 G 28JUN 5 ARNCPH HN25 5 1330 1440 *1A/E* 11 AP VNO +370 5 2726869 - AMADEUS LITHUANIA - A 12 TK TL15JUN/VNOLJ2902 13 SSR GRPF YY MBAS1MSKG 14 SSR GRPS YY TCP 30 *HOLIDAY TOUR 15 SSR XBAG SK HN1 200KGS/S9/P5 16 SSR VGML SK HN1/S9/P4 17 SSR VGML SK HN1/S10/P4 18 OP VNOLJ2902/10MAY/REPORT NAMES

Instead of Rolandas Kazlas Egle Visockaite will travelling: NU 4/1VISOCKAITE/EGLE MS Name Update passenger 4

RP/VNOLJ2902/VNOLJ2902 ID/SU 23JUL07/10 54Z YCYTVW 0. 17HOLIDAY TOUR NM: 8 BKD:25 CNL: 0 SPL: 0 1.BALANDIS/SAULIUS MR 2.BARTUSEVICIUTE/LORETA M RS 3.KAUSPEDIENE/AUDRA MRS 4.MILDAZYTE/EDITA MRS 5.NOREIKA/VIRGILIJUSMR 6.RUTKELYTE/RUTA MRS 7.STORPIRSTIS/ARUNAS MR 8.VISOCKAITE/EGLE MS 9 SK 400 G 20JUN 4 CPHARN HN25 3 0730 0840 *1A/E* 10 SK 415 G 28JUN 5 ARNCPH HN25 5 1330 1440 *1A/E* 11 AP VNO +370 5 2726869 - AMADEUS LITHUANIA - A 12 TK TL15JUN/VNOLJ2902 13 SSR GRPF YY MBAS1MSKG 14 SSR GRPS YY TCP 30 *HOLIDAY TOUR 15 SSR XBAG SK HN1 200KGS/S9/P4 16 SSR VGML SK HN1/S9/P8 17 SSR VGML SK HN1/S10/P8 18 OP VNOLJ2902/10MAY/REPORT NAMES

SR VGML element associated to Ms Egle Visockaite has been updated with the new passenger association. Name changes are often restricted, check airlines pages in Amadeus. E.g. SAS allows name changes before deadline for name reporting. After the deadline a name change can be made if space is available on desired date and class. If ticket is already issued you are requested to contact the airline. ER

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PNR History

All changes made to the PNR as well as all details of its creation are reflected in PNR history. The system updates PNR history at each end of transaction. RH PNR History

RP/VNOLJ2902/VNOLJ2902 ID/SU 23JUL07/10 54Z YCYTVW 000 ON/25HOLIDAY TOUR 000 OS/SK 400 G 20JUN 4 CPHARN NN25 0730 0840/S G *1A/E* 000 OS/SK 415 G 28JUN 5 ARNCPH NN25 1330 1440/S G *1A/E* 000 OR/SSR GRPFYY MBAS1MSKG 000 OR/SSR GRPSYYTCP30*HOLIDAY TOUR 000 RF-ALMA CR-VNOLJ2902 SU 0011ID 23JUL/0759Z 000/001 CN/25HOLIDAY TOUR 000/001 AN/15HOLIDAY TOUR 001 AN/BALANDIS/SAULIUS MR BARTUSEVICIUTE/LORET A MRS GRADAUSKAS/MARIJUS MR GRADAUSKIENE/LIVIJA M RS KAUSPEDIENE/AUDRA MRS KAZLAS/ROLANDAS MR MI LDAZYTE/ EDITA MRS NOREIKA/VIRGILIJUSMR RUTKELYTE/RU TA MRS STORPIRSTIS/ARUNAS MR 001 RF-ALMA CR-VNOLJ2902 SU 0011ID 23FEB/1015Z 002 AO/OP VNOLJ2902/10MAY/87C12/REPORT NAMES 002 RF-ALMA CR-VNOLJ2902 SU 0011ID 23JUL/1035Z 003 SA/SSR XBAGSKNN1 200KGS/SK 400 G 20JUN CPHA RN/ MILDAZYTE/EDITA MRS 003 SA/SSR VGMLSKNN1/SK 400 G 20JUN CPHARN/KAZL AS/ROLANDAS MR 003 SA/SSR VGMLSKNN1/SK 415 G 28JUN ARNCPH/KAZL AS/ROLANDAS

Entries made at creation of a PNR are numbered 000, entries made at the first retrieval of the PNR are numbered 001, entries from the second retrieval 002 and so on. In addition to that number, each element in history is marked with a two-letter history display code. See HE RH for the list of these codes. RF element records the office ID, sign, date and time of retrieval. When an element is modified, cancelled or deleted, it appears in history with two numbers: • The first number indicates when the item was originally entered in the PNR, • The second number indicates when the modification, cancellation or deletion was

made. IG

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Transmission of Names

Transmission of individual names to the airlines of the group PNR is made automatically and can also be done manually.

Automatic Name transmission

Different procedures apply for automatic transmission: • Amadeus System User Airlines

The individual passenger names, SSR elements etc. entered into a group PNR are automatically transmitted at end transaction to all Amadeus system user airlines participating in the itinerary. No further action needs to be taken.

• Non-Amadeus System User Airlines To non-Amadeus system user airlines participating in the itinerary, the individual names, etc. are automatically transmitted 30 days prior to departure of the first flight segment in the PNR. When an SSR element - with passenger association and/or airline code YY - is added prior to 30 days, the names are automatically transmitted to the participating airlines. In both cases an NT (Name Transmission) indicator is automatically set. Once the NT indicator is set, any name added, changed or canceled in the PNR, will automatically generate a message to the participating airlines. To check whether the airline is an Amadeus system user or not enter e.g.: GG PCA SK Participating CArrier SK

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Manual Name Transmissions

The manual name transmission forces the system to generate the individual passenger names to non-Amadeus airlines at any time prior to the established 30 days. The entries are: NT Basic entry that transmits names to all other airlines. NTSN,AZ Transmits to specific airlines only, if several, separate by comma. NTBRURMSN Transmits to specific airline teletype address. NTAZ,BRURMSN Transmits to specific airline and specific teletype address. The basic NT entry sets the NT indicator in the PNR that is only needed once during the life of a PNR. The NT/ indicator must already be set in the PNR before specific NT entries can be made. NT entries cannot be combined with other entries and perform end of transaction. Retrieve PNR 2KMHGY and make ER. Record locator: ____________________________

RP/VNOLJ2902/VNOLJ2902 ID/SU 9MAR07/09 29Z 2KMHGY 0. 10AMSTERDAM TOUR NM: 0 1 KL1229 G 02FEB 5 AMSCDG HN10 0810 0930 E* 2 KL1238 G 07FEB 3 CDGAMS HN10 2F 1620 1745 E* 3 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 4 TK TL15JAN/VNOLJ2902 5 SSR GRPF KL QAB1M

KLM is not an Amadeus system user. To transmit names prior to 30 days enter: NT Name Transmission

END OF TRANSACTION COMPLETE – 2KMHGY

RT 2KMHGY RH Retrieve PNR History 002 NT/ 002 RF- CR-VNOLJ2902 SU 0011ID 09MAR/1112Z

The NT entry added NT indicator and RF element to PNR history. Ignore the PNR: IG

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SEATING

Advanced group seating can be made on confirmed flights. The group seating entries are: STG Non smoking seats (N) for the entire group STG/S Smoking seats (S) for the entire group STG/5N 5 non smoking seats STG/5S 5 smoking seats STG/5N5S 5 non smoking and 5 smoking seats These entries: • create SSR GPST elements for the first 5 segments in the PNR • automatically add segment associations • request seats for both assigned and unassigned names. The standard non-group seating entry ST can be used for group bookings as well. It is, however, functionally limited to: • 9 passengers (Amadeus airlines) or 7 passengers (Other airlines) • a maximum of 5 segments for each airline • names already assigned The group seating entry may be used in conjunction with the standard non-group input. If smoking seats are requested for certain passengers and non-smoking seats for the rest of the group two entries are needed: ST/S/P1-3 Smoking seats for passengers 1-3 STG Non smoking seats for the rest of the group You may view a seat map for the booked cabin class: SM 3 Seat map for segment 3 SM SK501 /G /21JJUN /CPHLHR Seat map for the specified flight/class Specific ranges or blocks of seats can be requested: STG/R/25A-F/26A-F/27A-F Note that you cannot split a PNR containing a group seating element.

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Not all airlines allow STG entry even if it works in Amadeus. The airlines own system may be unable to take care of the group seating. See the airline pages in Amadeus. Retrieve PNR 2K898S and make ER. Record locator:_______________________________

RP/VNOLJ2902/VNOLJ2902 ID/SU 9MAR07/10 08Z 2K898S 0. 0LONDON TOUR NM:10 11 SK9674 G 15FEB 4 VNOCPH HN10 1245 1400 *1A/E* 12 SK 505 G 15FEB 4 CPHLHR HN10 3 1500 1555 *1A/E* 13 SK 502 G 22FEB 4 LHRCPH HN10 3 1050 1340 *1A/E* 14 SK9638 G 22FEB 4 CPHVNO HN10 3 1525 1830 *1A/E* 15 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 16 TK TL02FEB/VNOLJ2902 17 SSR GRPF YY HAB1MSK

You can check whether the flights are smoking or non smoking using DO entry: DO11-14

DO11-14 * 1A PLANNED FLIGHT INFO * SK9674 343 TH 15FEB APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL VNO 1245 TH CDJ/H YSBE/N 735 2:15 MHQVWUKLTG/N CPH 1400 TH 2:15 COMMENTS- 1.VNO CPH - COMMERCIAL DUPLICATE - OPERATED BY AIR BALTIC 2.VNO CPH - OPERATIONAL LEG BT 0163 3.TO CPH - ARRIVES TERMINAL 3 4.VNO CPH - 9/NON-SMOKING

To request non smoking seats for all the passengers and all segments: STG

RP/VNOLJ2902/VNOLJ2902 ID/SU 21AUG07/1 025Z YEP2SH 0. 0LONDON TOUR NM:10 11 SK 9674 G 15FEB 4 VNOCPH HK10 1245 140 0 *1A/E 12 SK 505 G 15FEB 4 CPHLHR HK10 3 1500 155 5 *1A/E* 13 SK 502 G 22FEB 4 LHRCPH HK10 3 1050 134 0 *1A/E* 14 SK9638 G 22FEB 4 CPHVNO HK10 1525 183 0 *1A/ 15 AP VNO +370-5-272 68 69 - AMADEUS LITHUANIA - A 16 TK TL01MAR/VNOLJ2902 17 SSR GRPF YY HAB1MSK 18 SSR GPST SK NN10CPHLHR/10N/S11 19 SSR GPST SK NN10LHRCPH/10N/S12 20 SSR GPST SK NN10LHRCPH/10N/S13 21 SSR GPST SK NN10CPHVNO/10N/S14

Ignore the changes and retrieve the PNR again:

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IR According to GGAIR SK GROUP, MS251 request can only be made for four seats at a time when individual names have been reported. End of transaction must be made for each request. Request seating for the first 4 passengers: RTW ST/P1-4/S11-12

RP/VNOLJ2902/VNOLJ2902 ID/SU 21AUG07/1 025Z YEP2SH 0. 0LONDON TOUR NM:10 BKD:10 CNL: 0 SPL: 0 1.LABUTIS/VYTAUTAS MR 2.MALUNAVICIUTE/NEDA MRS 3.MIKAILIONYTE/RENATA MS 4.MOLOKOJEDOVAS/OLEGAS MR 5.PAVILIONIS/ROLANDAS MR 6.SALAMAKINAS/ALGIMANT AS MR 7.SALTENIS/SAULIUS MR 8.SALTENYTE/SAULE MS 9.SAVICKAS/AUGUSTINAS MR 10.SLEZEVICIUS/ADOLFAS MR 11 SK 9674 G 15FEB 4 VNOCPH HK10 1245 140 0 *1A/E 12 SK 505 G 15FEB 4 CPHLHR HK10 3 1500 155 5 *1A/E* 13 SK 502 G 22FEB 4 LHRCPH HK10 3 1050 134 0 *1A/E* 14 SK 9638 G 22FEB 4 CPHVNO HK10 1525 183 0 *1A/E 15 AP VNO +370-5-272 68 69 - AMADEUS LITHUANIA - A 16 TK TL01MAR/VNOLJ2902 17 SSR GRPF YY HAB1MSK 17 SSR NSST SK NN4 CPHLHR/S11/P1-4 18 SSR NSST SK NN4 LHRCPH/S12/P1-4 19 SSR GRPF YY HAB1MSK

ER ST/P5-8 ER ST/P9-10 ER

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MODIFY GROUP SIZE

The elements of the group PNR are modified, deleted and canceled in the same way as the elements in non group PNRs. The transactions special for the group PNR are: • cancellation of assigned and unassigned names • increase of group size

Cancel Unassigned Names

The entry to cancel unassigned names is: XE0.10 XE Transaction code 0. Group name element number, followed by a period 10 Number of unassigned seats to be canceled

Cancel Assigned Names

Entry to cancel individual names, reducing space accordingly: XE2,4-7 Individual names, separated by a slash or by a comma for a range of names The normal PNR procedures apply. ET entries must be performed, prior to subsequent updates.

Cancel Assigned and Unassigned Names

When both assigned and unassigned names are to be canceled, this must be done i two steps: XE0.2 Cancels 2 unassigned seats. XE4-6 Cancels individual names 4,5 and 6. If there is an SSR TCP element in the PNR, the total number in the party is automatically reduced by the number of name elements canceled. the reduction is transmitted immediately to all carriers in the itinerary but is only shown when the PNR is next retrieved.

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Retrieve PNR 2MF3PW and make ER. Record locator: _____________________________ Display PNR with individual names: RTW

RP/VNOLJ2902/VNOLJ2902 ID/SU 9MAR07/11 13Z 2MF3PW 0. 1GOVERNMENTAL DELEGATION NM:12 BKD:13 CNL: 0 SPL: 0 1.AUSTREVICIUS/PETRAS MR 2.BETINGIS/KESTUTIS MR 3.ISKAUSKAS/CESLOVAS MR 4.JUKNEVICIENE/RASA MRS 5.KLIMAVICIUS/ANTANAS MR 6.KUBILIUS/ANDRIUS MR 7.PAULAUSKAS/ARTURAS MR 8.PEDNYCIA/KAZIMIERAS M R 9.PRUNSKIENE/KAZIMIERA MRS 10.SAKALAS/ALOYZAS MR 11.SARKINAS/REINOLDIJUS MR 12.TEISERSKYTE/DALIA M RS 13 LH3253 Q 10FEB 6 VNOFRA HN13 1240 1325 1430 *1A/E* 14 LH3252 Q 15FEB 4 FRAVNO HN13 0840 1 0920 1225 *1A/E* 15 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 16 TK TL15JAN/VNOLJ2902 17 SSR GRPF YY GSXW6

Reduce the number of unassigned seats by 1 and cancel Mr Kestutis Betingis. XE0.1 XE2

RP/VNOLJ2902/VNOLJ2902 ID/SU 9MAR07/11 13Z 2MF3PW 0. 0GOVERNMENTAL DELEGATION NM:11 BKD:13 CNL: 2 SPL: 0 1.AUSTREVICIUS/PETRAS MR 2.ISKAUSKAS/CESLOVAS M R 3.JUKNEVICIENE/RASA MRS 4.KLIMAVICIUS/ANTANAS M R 5.KUBILIUS/ANDRIUS MR 6.PAULAUSKAS/ARTURAS MR 7.PEDNYCIA/KAZIMIERAS MR 8.PRUNSKIENE/KAZIMIERA MRS 9.SAKALAS/ALOYZAS MR 10.SARKINAS/REINOLDIJUS MR 11.TEISERSKYTE/DALIA MRS 12 LH3253 Q 10FEB 6 VNOFRA HN11 1240 1325 1430 *1A/E* 13 LH3252 Q 15FEB 4 FRAVNO HN11 0840 1 0920 1225 *1A/E* 14 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 15 TK TL15JAN/VNOLJ2902 16 SSR GRPF YY GSXW6

Finish the PNR: ER

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Increase Group PNR

With a single entry you can change the number in party, and request additional space for all active flights in the itinerary for carriers that support this function. Retrieve PNR 2WXYQ6 and make ER. Record locator: _____________________________

RP/VNOLJ2902/VNOLJ2902 ID/SU 10MAR07/08 28Z 2WXYQ6 0. 10PARIS VISIT NM: 0 1 AF1251 T 20FEB 2 CPHCDG HN10 0640 2 0710 0910 *1A/E* 2 AF1750 T 28FEB 3 CDGCPH HN10 0700 2D 0730 0925 *1A/E* 3 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 4 TK TL05FEB/VNOLJ2902 5 SSR GRPF YY SETTLED FARE

Entry to increase the group with 5 passengers: INP 5 Increase Number in Party with 5

RP/VNOLJ2902/VNOLJ2902 ID/SU 10MAR07/08 28Z 2WXYQ6 0. 15PARIS VISIT NM: 0 1 AF1251 T 20FEB 2 CPHCDG HN15 0640 2 0710 0910 318 E 0 B SEE RTSVC WARNING : THIS SEGMENT IS 347 DAYS IN THE FUTU RE 2 AF1750 T 28FEB 3 CDGCPH HN15 0700 2D 0730 0925 320 E 0 B SEE RTSVC WARNING : THIS SEGMENT IS 355 DAYS IN THE FUTU RE 3 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 4 TK TL05FEB/VNOLJ2902 5 SSR GRPF YY SETTLED FARE

Finish the PNR: ER See HE GROUPS, GP NAM or HE INP for more information.

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Copy PNR and Create AXR Link

If it is not possible to increase the group size, you can copy the PNR and create an AXR link. Retrieve PNR YZTZ6I and make ER. Your record locator: __________________________

RP/VNOLJ2902/VNOLJ2902 ID/SU 16MAR07/08 56Z YZTZ6I 0. 0PRAGUE TOUR NM:10 11 OK 871 Q 22FEB 4 VNOPRG HN10 0700 0745 E* 12 OK 870 Q 28FEB 3 PRGVNO HN10 N1 1905 2145 E* 13 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 14 TK TL05FEB/VNOLJ2902 15 SSR GRPF YY GV10

The entire group consists now of 15 passengers. As it will be booked in more than one PNR, you have to advise the total number of passengers by entering the Total Complete Party indicator in both the Parent and Replicated PNRs. SR GRPS YY TCP15 Total Complete Party 15

18 SSR GRPS YY TCP 15 *PRAG TOUR

The group name is automatically appended to the SSR element. End and retrieve the PNR again: ER To copy the PNR, create an AXR link and change the number of passengers to 5 enter: RRA/5

-IGNORED YZTZ6I- RP/VNOLJ2902/ 0. 5PRAGUE TOUR NM: 0 1 OK 871 Q 22FEB 4 VNOPRG NN5 0700 0745 735 E 0 S SEE RTSVC WARNING : THIS SEGMENT IS 345 DAYS IN THE FUTU RE 2 OK 870 Q 28FEB 3 PRGVNO NN5 N1 1905 2145 735 E 0 S SEE RTSVC WARNING : THIS SEGMENT IS 351 DAYS IN THE FUTU RE 3 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 4 SSR GRPF YY GV10 * RR 16MAR/IDSU/VNOLJ2902-YZTZ6I

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The RR line at the bottom of the PNR: *RR The PNR was copied from another PNR. 16MAR The date it was copied. IDSU The agent's initials and duty code. VNOLJ2902 The office ID of the office that copied the PNR. YZTZ6I The record locator of the original PNR. Neither the SR GRPS TCP element nor the TK element are copied to the replicated PNR. See HE RRA for the table showing which elements are copied as well as for options that can be used for RRA transactions. Include the following names, missing SR and TK elements, end and retrieve the PNR again: NM1STATKEVICIUS/JUOZAS MR 1BAIKSTYTE/ZIVILE MS; SRG RPS YY TCP15; TKTL10AUG; ER

--- AXR --- RP/VNOLJ2902/VNOLJ2902 ID/SU 16MAR07/09 16Z YZ8HDN 0. 3PRAGUE TOUR NM: 2 3 OK 871 Q 22FEB 4 VNOPRG HN5 0700 0745 E* 4 OK 870 Q 28FEB 3 PRGVNO HN5 N1 1905 2145 E* 5 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 6 TK TL05FEB/VNOLJ2902 7 SSR GRPF YY GV10 8 SSR GRPS YY TCP 15 *PRAGUE TOUR *RR 16MAR/IDSU/VNOLJ2902-YZTZ6I

Display the Associated Cross Reference record: RTAXR

AXR FOR PNR: BKD: 15 CNL: 0 HLD: 15 YZ8HDN 14MAR 1245 1.PRAGUE TOUR 10/10 YG4Y62 2.PRAGUE TOUR 5/ 2 * 3.BAIKSTYTE/ZI- 5/2 * 4.EIDRIGEVICIU-10/ 10 YG3Z9N 5.GANDZUMIANAS-10/10 YG4Y62 6.KLISYTE/RUTA-10/ 10 YG3Z9N 7.REPCENKAITE/-10/10 YG4Y62 8.REPCENKIENE/-10/ 10 YG3Z9N 9.STAROSAITE/I-10/10 YG4Y62 10.STATKEVICIUS- 5/ 2 * 11.STRAUKAITE/S-10/10 YG4Y62 12.URBONAITE/NE-10/ 10 YG3Z9N 13.ZILENIENE/JU-10/10 YG4Y62 14.ZVAGULIS/ZIL-10/ 10 YG3Z9N

Note the following : • The list shows the group names followed by the assigned individual names. • The Parent PNR is always shown as number 1, the Replicated PNR as number 2. • The group name and passengers from the active PNR are marked with asterisks (2,

3,10). • 5/2 indicates totally 5 seats and of these 2 are assigned (passenger 2 and 10).

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To retrieve the parent PNR from the AXR record enter: RT1

--- AXR --- RP/VNOLJ2902/VNOLJ2902 ID/SU 16MAR07/09 16Z YZTZ6I 0. 0PRAGUE TOUR NM:10 11 OK 871 Q 22FEB 4 VNOPRG HN10 0700 0745 E* 12 OK 870 Q 28FEB 3 PRGVNO HN10 N1 1905 2145 E* 13 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 14 TK TL05FEB/VNOLJ2902 15 SSR GRPF YY GV10 16 SSR GRPS YY TCP 15 *PRAGUE TOUR * RR 16MAR/IDSU/VNOLJ2902-YZ8HDN

Note that a corresponding RR line has been inserted in the parent PNR.

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Cancel all PNRs in AXR

The cancel itinerary entry XI applies even for group PNRs. You can also cancel the itinerary for all PNRs that are linked through the same AXR record, using the ETX or ERX entries. Retrieve PNR YZTZ6I again:

--- AXR --- RP/VNOLJ2902/VNOLJ2902 ID/SU 16MAR07/09 16Z YZTZ6I 0. 0PRAGUE TOUR NM:10 11 OK 871 Q 22FEB 4 VNOPRG HN10 0700 0745 E* 12 OK 870 Q 28FEB 3 PRGVNO HN10 N1 1905 2145 E* 13 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 14 TK TL05FEB/VNO1A0980 15 SSR GRPF YY GV10 16 SSR GRPS YY TCP 15 *PRAGUE TOUR *RR16MAR/IDSU/VNOLJ2902-YZ8HDN

u must enter a received from element before you attempt to use the ETX or ERX entries, regardless of the options specified in your office profile. RF ALMA Cancel both PNRs: ETX

>ETX WARNING: ITINERARY OF ALL PNRS LINKED WILL BE CANCE LLED >

Repeat the entry: ETX

AXR FOR PNR: BKD: 15 CNL: 0 HLD: 15 XXXX XX 16MAR 1256 1.PRAGUE TOUR 10/10 ITINCNLD 2.PRAGUE TOUR 5/ 2 ITINCNLD 3.BAIKSTYTE/ZI- 5/2 ITINCNLD 4.EIDRIGEVICIU-10/ 10 ITINCNLD 5.GANDZUMIANAS-10/10 ITINCNLD 6.KLISYTE/RUTA-10/ 10 ITINCNLD 7.REPCENKAITE/-10/10 ITINCNLD 8.REPCENKIENE/-10/ 10 ITINCNLD 9.STAROSAITE/I-10/10 ITINCNLD 10.STATKEVICIUS- 5/ 2 ITINCNLD 11.STRAUKAITE/S-10/10 ITINCNLD 12.URBONAITE/NE-10/ 10 ITINCNLD 13.ZILENIENE/JU-10/10 ITINCNLD 14.ZVAGULIS/ZIL-10/ 10 ITINCNLD

Itineraries of both PNRs have been canceled.

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SPLIT

The entry to split individual names in a group PNR is exactly the same as the split entry of a non-group PNR. Additionally, you can split unassigned names combined with individual names.

Split Unassigned Names

SP0.2 SP Split transaction code 0. Group name element number, followed by a period 2 Number of unassigned names to be split

Split Individual Names

SP1,4-6 SP Transaction code 1,4-6 Passenger 1, 4, 5 and 6

Split Unassigned and Individual Names

SP0.3,1,4-6 SP0.3, Split 3 unassigned seats followed by a comma 1,4-6 and passenger 1, 4, 5 and 6 To complete the split process you have to continue with "the normal" split procedure: EF in the Associate PNR, and

ER in the Parent PNR

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Retrieve PNR Y3DF7K and make an ER. Record locator: ___________________________ To display the PNR and the assigned names enter: RTW

RP/VNOLJ2902/VNOLJ2902 ID/SU 20FEB07/11 58Z Y3DF7K 0. 9VISIT DENMARK NM:11 BKD:20 CNL: 0 SPL: 0 1.BALSYTE/ILONA MRS 2.BAUKUTE/ASTA MS 3.CHOSN AU/ALANAS MR 4.CIVILYTE/ROSITA MRS 5.GABALIS/CESLOVAS MR 6.MAMONTOVAS/ANDRIUS MR 7.SAPRANAUSKAS/VYTAUTAS MR 8.SILANSKAS/RAIMONDAS MR 9.VALINSKAS/ARUNAS MR 10.VALINSKIENE/INGA MRS 11.VEBERIS/ARAS MR 12 SK 743 G 10JAN 5 VNOCPH HN20 1340 1420 *1A/ 13 SK 742 G 16JAN 4 CPHVNO HN20 3 1030 1300 *1A/ 14 AP VNO +370-5-272 68 69 - AMADEUS LITHUANIA - A 15 TK TL20DEC/VNOLJ2902 16 SSR GRPF YY MBAS1MSK 17 SSR VGML SK HN3/S12/P1,3,5 18 SSR VGML SK HN3/S13/P1,3,5

Entry to split 1 unassigned name and passengers 1, 3, 4 and 5: SP0.1,1,3-5

-ASSOCIATE PNR- RP/VNOLJ2902/VNOLJ2902 ID/SU 20FEB07/11 58Z XXXXXX 0. 1VISIT DENMARK NM: 4 BKD: 5 CNL: 0 SPL: 0 1.BALSYTE/ILONA MRS 2.CHOSNAU/ALANAS MR 3.CIVILYTE/ROSITA MRS 4.GABALIS/CESLOVAS MR 5 SK 743 G 10JAN 5 VNOCPH HN5 1340 1420 *1A/ 6 SK 742 G 16JAN 4 CPHVNO HN5 3 1030 1300 *1A/ 7 AP VNO +370-5-272 68 69 - AMADEUS LITHUANIA - A 8 TK TL20DEC/VNOLJ2902 9 SSR GRPF YY MBAS1MSK 10 SSR VGML SK HN3/S5/P1-2,4 11 SSR VGML SK HN3/S6/P1-2,4 12 SSR GRPS YY TCP 20 VISIT DENMARK * SP 20FEB/IDSU/VNOLJ2902-YHFQZ3

The associate PNR is for the 5 split passengers. The SSR VGML element associated passengers splited as well. The split transaction has generated an SSR GRPS YY TCP element that shows the original size of the group and the group name. This element is also appended in the parent PNR. The split data has been entered at the bottom of the PNR.

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It is recommended to finish the split transaction before making any modifications: EF End and File the associate PNR

-PARENT PNR- RP/VNOLJ2902/VNOLJ2902 AB/SU 20FEB07/12 05Z YHF2VN 0. 8VISIT DENMARK NM: 7 BKD:20 CNL: 0 SPL: 5 1.BAUKUTE/ASTA MS 2.MAMONTOVAS/ANDRIUS MR 3.SAPRANAUSKAS/VYTAUTAS MR 4.SILANSKAS/RAIMONDA S MR 5.VALINSKAS/ARUNAS MR 6.VALINSKIENE/INGA MRS 7.VEBERIS/ARAS MR 8 SK 743 G 10JAN 5 VNOCPH HN15 1340 1420 *1A/ 9 SK 742 G 16JAN 4 CPHVNO HN15 3 1030 1300 *1A/ 10 AP VNO +370-5-272 68 69 - AMADEUS LIETUVA - A 11 TK TL20DEC/VNOLJ2902 12 SSR GRPF YY MBAS1MSK 13 SSR GRPS YY TCP 20 VISIT DENMARK * SP 20FEB/ABSU/VNOLJ2902-YHF3YZ

The Parent PNR is displayed. Finish it by ET or ER, and then make your modifications. ET

END OF TRANSACTION COMPLETE – YHFQZ3 SP-YSKX6M >

Retrieve the Associate PNR, using the record locator displayed at end of transaction. RTW-XXXXXX

--- AXR --- RP/VNOLJ2902/VNOLJ2902 AB/SU 20FEB07/12 09Z YHF3YZ 0. 1VISIT DENMARK NM: 4 BKD: 5* CNL: 0 SPL: 0

Explanation of the second line of the group counter: BKD: 5* Number of seats booked in PNR.

The asterisk following the number of booked seats indicates that these were originally split from a parent PNR.

CNL: 0 Number of seats canceled in this PNR

SPL: 0 Number of seats split from present PNR

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Retrieve the Associated Cross Reference record: RTAXR

AXR FOR PNR: BKD: 20 CNL: 0 HLD: 20 YHF3YZ 20FEB 1413 1.VISIT DENMAR-15/7 YHFQZ3 2.VISIT DENMAR- 5/ 4 * 3.BALSYTE/ILON- 5/4 * 4.BAUKUTE/ASTA-15/ 7 YHFQZ3 5.CHOSNAU/ALAN- 5/4 * 6.CIVILYTE/ROS- 5/ 4 * 7.GABALIS/CESL- 5/4 * 8.MAMONTOVAS/A-15/ 7 YHFQZ3 9.SAPRANAUSKAS-15/7 YHFQZ3 10.SILANSKAS/RA-15/ 7 YHFQZ3 11.VALINSKAS/AR-15/7 YHFQZ3 12.VALINSKIENE/-15/ 7 YHFQZ3 13.VEBERIS/ARAS-15/7 YHFQZ3

As for RRA transaction: • The list shows the group names followed by the assigned individual names. • The Parent PNR is shown as number 1, the Associate PNR as number 2. • The group name and passengers from the active PNR are marked with asterisks. • 5/4 indicates 5 seats and of these 4 are assigned. Retrieve the Parent PNR: RT1

--- AXR --- RP/VNOLJ2902/VNOLJ2902 AB/SU 20FEB07/12 09Z YHFQZ3 0. 8VISIT DENMARK NM: 7 BKD:20 CNL:0 SPL:5

BKD:20 Total number of seats booked for Parent and Associate PNR.

This figure always remains the same, even if an additional split is made. No asterisk is shown after the total number of booked seats in the Parent PNR.

CLN:0 Total number of seats canceled

SPL:5 Total number of seats split to separate PNRs. You can retrieve and visually merge PNRs from the AXR record including individual names: RV RVW Ignore the PNR: IG

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Split & Cancel Partially Confirmed Seats

A group PNR may contain both confirmed and waitlisted segments for the same flight. Retrieve PNR ZGJPWZ and make an ER. Record locator: ___________________________ RTW

RP/STO1A0980/STO1A0980 LS/SU 25JUL06/10 44Z YVMAH2 0. 13SMARTINGER NM: 2 BKD:15 CNL: 0 SPL: 0 1.ALM/HANS MR 2.ALM/GRETA MRS 3 SK 481 G 20JUN 4 ARNOSL HK15 5 0830 0930 *1A/E* 4 SK 482 G 25JUN 2 OSLARN HK10 0730 0830 *1A/E* 5 SK 482 G 25JUN 2 OSLARN HL5 0730 0830 *1A/E*

In such a group PNR the system automatically splits/cancels: 1. the waitlisted seats 2. the confirmed seats SP0.4, 1,2 Split 4 unassigned seats and passengers 1 and 2

-ASSOCIATE PNR- RP/STO1A0980/STO1A0980 LS/SU 25JUL06/10 44Z XXXXXX 0. 4SMARTINGER NM: 2 BKD: 6 CNL: 0 SPL: 0 1.ALM/HANS MR 2.ALM/GRETA MRS 3 SK 481 G 20JUN 4 ARNOSL HK6 5 0830 0930 *1A/E* 4 SK 482 G 25JUN 2 OSLARN HK1 0730 0830 *1A/E* 5 SK 482 G 25JUN 2 OSLARN HL5 0730 0830 *1A/E*

All the 5 waitlisted seats and one confirmed seat have been transferred automatically. The split transaction allows you to specify how many seats are to be split from the confirmed segment and how many from the waitlisted. Ignore the above split, retrieve the PNR again and split 6 seats as bellow: IR SP0.4, 1,2, 4.4, 5.2 0.4 Split 4 unassigned seats , Comma as a separator 1,2 Split passenger 1-2 , Comma as a separator 4.4 From segment 4 (HK) transfer 4 seats , Comma as a separator 5.2 From segment 5 (HL) transfer 2 seats.

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The seats have been split as requested:

-ASSOCIATE PNR- RP/STO1A0980/STO1A0980 LS/SU 25JUL06/10 44Z XXXXXX 0. 4SMARTINGER NM: 2 3 SK 481 G 20JUN 4 ARNOSL HK6 5 0830 0930 *1A/E* 4 SK 482 G 25JUN 2 OSLARN HK4 0730 0830 *1A/E* 5 SK 482 G 25JUN 2 OSLARN HL2 0730 0830 *1A/E* 6 AP STO 08-443322 HANS-B 7 TK TL15JUN/STO1A0980 8 SSR GRPF YY MBAS1MSKG 9 SSR GRPS YY TCP 15 SMARTINGER * SP 25JUL/LSSU/STO1A0980-YVMAH2 *TRN* >

EF

-PARENT PNR- RP/STO1A0980/STO1A0980 LS/SU 25JUL06/10 44Z YVMAH2 0. 9SMARTINGER NM: 0 1 SK 481 G 20JUN 4 ARNOSL HK9 5 0830 0930 *1A/E* 2 SK 482 G 25JUN 2 OSLARN HK6 0730 0830 *1A/E* 3 SK 482 G 25JUN 2 OSLARN HL3 0730 0830 *1A/E* 4 AP STO 08-443322 HANS-B 5 TK TL15JUN/STO1A0980 6 SSR GRPF YY MBAS1MSKG 7 SSR GRPS YY TCP 15 SMARTINGER * SP 25JUL/LSSU/STO1A0980-YVMCYQ *TRN*

ET

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NON-HOMOGENEOUS CONDITIONS

A non-homogeneous condition occurs during the creation of a group PNR when not all passengers share the same itinerary. The non-homogeneous condition is temporary and only exists until end of transaction when the system splits the original PNR and creates a separate PNR for each passenger or party that shares the same itinerary. To make the split transaction possible, each segment that is not booked for the entire group must be passenger associated to individual names. Passenger association can be included in the segment sell entry or added to existing segments. If there are no individual names in the group PNR or not enough individual names, you have to create temporary NO NAME element(s) using the NP (Name Process) entry. Start creating the following PNR with split return. No individual names will be entered yet. NG30FLORISTER AD21JANARNAMS/ASK/CG SS30G1/SG ACR27JAN SS20G1/SG

*** NHP *** RP/VNOLJ2902/ 0. 30FLORISTER NM: 0 1 SK1551 G 21JAN 2 ARNAMS HN30 5 1015 1220 M80 E 0 O SEE RTSVC 2 SK 556 G 27JAN 1 AMSARN HN20 1140 1340 M80 E 0 O SEE RTSVC

To create NONAME element for the non-homogeneous segment 2 enter: NP20 Name Process 20 NONAMES

*** NHP *** RP/VNOLJ2902/ 0. 30FLORISTER NM: 0 1.20NONAME 2 SK1551 G 21JAN 2 ARNAMS HN30 5 1015 1220 M80 E 0 O SEE RTSVC 3 SK 556 G 27JAN 1 AMSARN HN20 1140 1340 M80 E 0 O SEE RTSVC

Book the remaining 10 passengers on the same flight one day later:

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AC1 Availability Change 1 day later SS10G1/SG

*** NHP *** RP/VNOLJ2902/ 0. 30FLORISTER NM: 0 1.20NONAME 2 SK1551 G 21JAN 2 ARNAMS HN30 5 1015 1220 M80 E 0 O SEE RTSVC 3 SK 556 G 27JAN 1 AMSARN HN20 1140 1340 M80 E 0 O SEE RTSVC 4 SK 556 G 28JAN 2 AMSARN HN10 1140 1340 M80 E 0 O SEE RTSVC

Create NONAME element for non-homogeneous segment 4: NP10 Name Process 10 NONAMES

*** NHP *** RP/VNOLJ2902/ 0. 30FLORISTER NM: 0 1.20NONAME 2.10NONAME 3 SK1551 G 21JAN 2 ARNAMS HN30 5 1015 1220 M80 E 0 O SEE RTSVC 4 SK 556 G 27JAN 1 AMSARN HN20 1140 1340 M80 E 0 O SEE RTSVC 5 SK 556 G 28JAN 2 AMSARN HN10 1140 1340 M80 E 0 O SEE RTSVC

When you need to change the number in the NONAME element, you have to delete it first and then enter the correct one. NP0 Name Process 0 (zero)

*** NHP *** RP/VNOLJ2902/ 0. 30FLORISTER NM: 0 1 SK1551 G 21JAN 2 ARNAMS HN30 5 1015 1220 M80 E 0 O SEE RTSVC 2 SK 556 G 27JAN 1 AMSARN HN20 1140 1340 M80 E 0 O SEE RTSVC 3 SK 556 G 28JAN 2 AMSARN HN10 1140 1340 M80 E 0 O SEE RTSVC

All NONAME elements have been deleted.

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NONAME elements can be entered in one single entry: NP20,10 20 NONAMES (segment 2), 10 NONAMES (segment 3)

*** NHP *** RP/VNOLJ2902/ 0. 30FLORISTER NM: 0 1.20NONAME 2.10NONAME 3 SK1551 G 21JAN 2 ARNAMS HN30 5 1015 1220 M80 E 0 O SEE RTSVC 4 SK 556 G 27JAN 1 AMSARN HN20 1140 1340 M80 E 0 O SEE RTSVC 5 SK 556 G 28JAN 2 AMSARN HN10 1140 1340 M80 E 0 O SEE RTSVC

Before end of transaction the segments that created the non-homogeneous condition must be passenger associated to the corresponding NONAME elements. 4/P1 Segment 4/associated to Passenger (NONAME) 1 5/P2 Segment 5/associated to Passenger (NONAME) 2

RP/VNOLJ2902/ ***NHP*** 0. 30FLORISTER NM: 0 1.20NONAME 2.10NONAME 3 SK1551 G 21JAN 2 ARNAMS HN30 5 1015 1220 M80 E 0 O SEE RTSVC 4 SK 556 G 27JAN 1 AMSARN HN20 1140 1340 M80 E 0 O /P1 SEE RTSVC 5 SK 556 G 28JAN 2 AMSARN HN10 1140 1340 M80 E 0 O /P2 SEE RTSVC ***

Enter the remaining mandatory elements and finish the PNR: SR GRPF – HAB1MSK AP (OFFICE CONTACT) TKTL10JAN ER

AXR FOR PNR: BKD: 30 CNL: 0 HLD: 30 ***NHP*** 20FEB 1555 1.FLORISTER 20/0 YHSFIA 2.FLORISTER 10 /0 YHSFIB

The AXR record contains two record locators. The header line includes: BKD: 30 Original number of seats booked CNL: 0 Number of seats canceled HLD: 30 Number of seats currently held for the entire group

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Retrieve the split PNR from the AXR record: RT1

--- AXR --- RP/VNOLJ2902/VNOLJ2902 AB/SU 20FEB07/13 55Z YHSFIA 0. 20FLORISTER NM: 0 1 SK1551 G 21JAN 2 ARNAMS HN20 5 1015 1220 *1A/E* 2 SK 556 G 27JAN 1 AMSARN HN20 1140 1340 *1A/E* 3 AP VNO +370-5-272 68 69 - AMADEUS LITHUANIA - A 4 TK TL10JAN/VNOLJ2902 5 SSR GRPF YY HAB1MSK 6 SSR GRPS SK TCP 30 *FLORISTER/S1 * SP 20FEB/ABSU/VNOLJ2902-NHP PROC

The NONAME element only appears in the PNR until end transaction, not in the split PNR. Ignore the PNR: IG

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TICKETING

Group PNRs are ticketed according to your agreement with the carrier: • As an IT ticket

(Inclusive Tour) No fare amounts are shown on the ticket except net fare that is shown on the agent coupon only.

• As a net fare ticket Gross fare is shown on the ticket. Net fare is only shown on the agent coupon.

The TSTs can be created manually or automatically when negotiated fares are loaded in the system. The TSTs can be created, modified and displayed in: • Cryptic mode All names, taxes and segments are displayed on the same screen.

Fare elements (FE , FM, FP, FV, FT, FO) are displayed at the bottom of the TST. Cryptic TST can only be updated using TTI entries.

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IT Ticketing

Retrieve PNR Y5M48H make ER. Your record locator: _____________________________

RP/VNOLJ2902/VNOLJ2902 ID/SU 16MAR07/12 57Z Y5M48H 0. 0LONDON SHOPPING NM:10 11 TE 452 G 10FEB 6 VNOLGW HN10 1420 1515 *1A/ 12 TE 453 G 15FEB 4 LGWVNO HN10 N 1615 2105 *1A/ 13 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 14 TK TL15JAN/VNOLJ2902 15 SSR GRPF YY GV10

Let us create a manual TST for IT tickets based on the below details. Tour code: *IT6TEVNOLON Commission: 0 Allowance: 20kg Fare basis: GV10 Fare calculation: VNO TE LON M/IT TE VNO M/IT END Fare: LTL 600 Taxes: LTL50LT, LTL26GB, LTL39UB Form of payment: CASH Restriction: VALID AS BOOKED ONLY Start with entering the following F-elements in the PNR: FVTE Validating carrier TE FM0 Commission followed by amount FPCASH Form of payment FT*IT6TEVNOLON Tour code FT followed by IT number FEVALID AS BOOKED ONLY Endorsement/Restrictions

16 FE *M*VALID AS BOOKED ONLY 17 FM 0 18 FP CASH 19 FT IT6TEVNOLON 20 FV TE

Create manual TST for all passengers: TTC

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TQT

TST00001 VNOLJ2902 AA/16MAR M 1 OD V NOVNO SI T- 1.KURTINAITIENE/JURATE MRS 2.PIEKAUTAITE/RAMUN E MRS 3.POGREBNOJUS/ALEKSANDRAS MR 4.REPCENKIENE/SAB INA MRS 5.SIMANAVICIUTE/VIDA MRS 6.STATKEVICIUS/JUOZAS MR 7.STRAUKAITE/SANDRA MRS 8.URBONAITE/NERILE MRS 9.URBONAVICIUTE/DAIVA MRS 10.ZILENIENE/JULIJA M RS 1 VNO TE 452 G 10FEB 1420 RQ 2 O LGW TE 453 G 15FEB 1615 RQ VNO 16.FE *M*VALID AS BOOKED ONLY 17.FM 0 18.FP CASH 19.FT *IT6TEVNOLON 20.FV TE

TST pricing indicator M on the header line confirms that a manual TST has been created. Fare calculation mode indicator (FCMI, also called failcode) 1 confirms that the fare has been inserted manually. See HE FCMI. The assigned names, segments and F-elements have automatically been included in the TST. The other ticketing details must be entered manually. A TTI transaction code must be followed by a slash, TST number if needed and a field identifier with ticketing information, e.g.: TTI/T1/GV10 First issue field identifiers are: B Fare basis V Not valid before or Not valid before plus Not valid after dates VXX Not valid after only A Baggage allowance C Fare calculation F First issue base fare amount I Inclusive tour (IT) base fare U Bulk tour (BT) base fare E Equivalent fare amount X New tax amount T Total amount The TST elements can be entered one at a time or as a batch.

48

TTI/BGV10/A20K BGV10 Fare basis indicator followed by fare basis code. A20K Baggage allowance identifier followed by amount. TTI/L1/V10FEB10FEB/L2/V15FEB15FEB L1 Segment on TST line 1. V10FEB10FEB Not valid before/Not valid after followed by the travel date. TTI/ILTL600/XLTL50LT/XLTL26GB/XLTL39UB All this in one entry! ILTL.. Inclusive tour identifier followed by base fare. XLTL..... New tax identifier followed by amount and type. TTI/CVNO TE LON M/IT TE VNO M/IT END CVNO TE ... Fare calculation identifier followed by fare calculation.

M/IT is shown instead of fare amounts.

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The TST is ready:

TST00001 VNOLJ2902 AA/16MAR M 9 OD V NOVNO SI T- 1.KURTINAITIENE/JURATE MRS 2.PIEKAUTAITE/RAMUN E MRS 3.POGREBNOJUS/ALEKSANDRAS MR 4.REPCENKIENE/SAB INA MRS 5.SIMANAVICIUTE/VIDA MRS 6.STATKEVICIUS/JUOZAS MR 7.STRAUKAITE/SANDRA MRS 8.URBONAITE/NERILE MRS 9.URBONAVICIUTE/DAIVA MRS 10.ZILENIENE/JULIJA M RS 1 VNO TE 452 G 10FEB 1420 RQ GV10 1 0FEB10FEB 20K 2 O LGW TE 453 G 15FEB 1615 RQ GV10 1 5FEB15FEB 20K VNO FARE I LTL 600.00 TX001 X LTL 50.00LT TX002 X LTL 26.00GB T X003 X LTL 39.00UB TOTAL LTL 715.00 VNO TE LON M/IT TE LON M/IT END 16.FE *M*VALID AS BOOKED ONLY 17.FM 0 18.FP CASH 19.FT *IT6TEVNOLON 20.FV TE

Note that the FCMI indicator has been changed to 9 confirming that the fare used is for an inclusive tour, se Fare-field. You can validate the ticketing information without actually issuing the tickets: TTP/TKT

O.K. TO TICKET

IG

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Net Ticketing, TST - Passenger Addition

A TST can only be created for assigned names. If you create TST prior to assigning all seats you will have to add the remaining names once they are assigned.

Manual Net Ticketing

Retrieve PNR Y7KN8R and make ER. Your record locator: _________________________

RP/VNOLJ2902/VNOLJ2902 ID/SU 16MAR07/14 52Z Y7KN8R 0. 3PARIS TOUR NM: 7 8 SK 565 G 22FEB 4 CPHCDG HN10 3 0820 1015 *1A/E* 9 SK1568 G 28FEB 3 CDGCPH HN10 1 0705 0855 *1A/E* 10 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 11 TK TL02FEB/VNOLJ2902 12 SSR GRPF YY HAB1MSK

Only 7 names are assigned. Let us create a manual TST for net tickets based on the following details: Tour code: MAR381JB Commission: 0 Allowance: 20kg Fare basis: HAB1MSKG Fare calculation: CPH SK PAR154.75SK CPH154.75NUC309.50END ROE8.739312 Fare to be shown: DKK2700 EQUIV LTL1256 Taxes: LTL47ZO, LTL17XQ, LTL14FR, LTL13FR, LTL32YR, LTL35DK Net fare: DKK2000 Selling fare: DKK2300 Form of payment: CASH Restriction: VALID AS BOOKED ONLY Start with entering the following F-elements in the PNR: FVSK Validating carrier SK FM0 Commission FPCASH Form of payment FEVALID AS BOOKED ONLY Endorsement/Restrictions FSN-2000,S-2300,T-MAR381JB Net fare, selling fare and tour code

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You can create a manual TST and fill in one of the TST fields at the same time using a TTI entry, e.g.: TTI/CBUILD Creates manual TST and fare calculation

TST00001 VNOLJ2902 AA/16MAR M 1 OD C PHCPH SI T- 1.BALANDIS/SAULIUS MR 2.GABRENAITE/EGLE MRS 3.KAZLAUSKAITE/KRISTINA MRS 4.MARCINKEVICIUS/J USTINAS MR 5.NEKROSIUS/EIMUNTAS MR 6.RAMANAUSKAS/ROKAS MR 7.VILKAITIS/REMIGIJUS MR 1 CPH SK 565 G 22FEB 0820 RQ 2 O CDG SK 1568 G 28FEB 0705 RQ CPH CPH SK PAR SK CPH 000.00NUC 000.00 END ROE1.000000 13.FE *M*VALID AS BOOKED ONLY 14.FM 0 15.FP CASH 16.FV SK

The net and selling fares are not shown in the TST, they only appear on the agent coupons. Complete the fare calculation as follows: TTI/CCPH SK PAR154.75SK CPH154.75NUC309.50END ROE8.739312 Enter the remaining ticketing details, preferably in three steps: TTI/BHAB1MSKG/A20K TTI/L1/V22FEB22FEB/L2/V28FEB28FEB TTI/FDKK2700/ELTL1256/XLTL22QX/XLTL57ZO/XLTL14FR/XL TL30FR/XLTL18DK

TST00001 VNOLJ2902 AA/16MAR M 1 OD C PHCPH SI T- 1.BALANDIS/SAULIUS MR 2.GABRENAITE/EGLE MRS 3.KAZLAUSKAITE/KRISTINA MRS 4.MARCINKEVICIUS/J USTINAS MR 5.NEKROSIUS/EIMUNTAS MR 6.RAMANAUSKAS/ROKAS MR 7.VILKAITIS/REMIGIJUS MR 1 CPH SK 565 G 22FEB 0820 RQ HAB1MSKG 2 2FEB22FEB 20K 2 O CDG SK 1568 G 28FEB 0705 RQ HAB1MSKG 2 8FEB28FEB 20K CPH FARE F DKK 2700 EQUIV LTL 1256.00 TX001 X LTL 22.00QX TX002 X LTL 57.00ZO T X003 X LTL 18.00DK TX004 X LTL 14.00FE TX005 X LTL 30.00FR TOTAL LTL 1397.00 CPH SK PAR154.75SK CPH154.75NUC309.50END ROE8.73931 2 13.FE *M*VALID AS BOOKED ONLY 14.FM 0 15.FP CASH 16.FV SK

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Add the following three names to complete the assigned number of seats: NM1LANDSBERGIS/VYTAUTAS MR1LANDSBERGIENE/GRAZINA MRS1NIEDVARAS/JULIUS MR

RP/VNOLJ2902/VNOLJ2902 ID/SU 20FEB07/15 14Z Y7KN8R 0. 0PARIS TOUR NM:10

TQT

TST00001 VNOLJ2902 ID/20FEB M 1 OD C PHCPH SI 1.BALANDIS/SAULIUS MR 2.GABRENAITE/EGLE MRS 3.KAZLAUSKAITE/KRISTINA MRS 6.MARCINKEVICIUS/J USTINAS MR 7.NEKROSIUS/EIMUNTAS MR 9.RAMANAUSKAS/ROKAS MR 10.VILKAITIS/REMIGIJUS MR

The added names have not automatically been included in the TST. Retrieve the name list: RTN

RP/VNOLJ2902/VNOLJ2902 ID/SU 20FEB07/15 14Z Y7KN8R 0. 0PARIS TOUR NM:10 BKD:10 CNL: 0 SPL: 0 1.BALANDIS/SAULIUS MR 2.GABRENAITE/EGLE MRS 3.KAZLAUSKAITE/KRISTINA MRS 4.LANDSBERGIENE/GRA ZINA MRS 5.LANDSBERGIS/VYTAUTAS MR 6.MARCINKEVICIUS/JUST INAS MR 7.NEKROSIUS/EIMUNTAS MR 8.NIEDVARAS/JULIUS MR 9.RAMANAUSKAS/ROKAS MR 10.VILKAITIS/REMIGIJUS MR

To update the TST with passengers 6-8, enter: TTA/P4-5,8 TST Add Passengers 6-8

TST00001 VNOLJ2902 AA/20FEB M 1 OD C PHCPH SI T- 1.BALANDIS/SAULIUS MR 2.GABRENAITE/EGLE MRS 3.KAZLAUSKAITE/KRISTINA MRS 4.LANDSBERGIENE/GR AZINA MRS 5.LANDSBERGIS/VYTAUTAS MR 6.MARCINKEVICIUS/JUS TINAS MR 7.NEKROSIUS/EIMUNTAS MR 8.NIEDVARAS/JULIUS MR 9.RAMANAUSKAS/ROKAS MR 10.VILKAITIS/REMIGIJUS M R 1 CPH SK 565 G 22FEB 0820 RQ HAB1MSKG 2 2FEB22FEB 20K 2 O CDG SK 1568 G 28FEB 0705 RQ HAB1MSKG 2 8FEB28FEB 20K CPH FARE F DKK 2700 EQUIV LTL 1256.00 TX001 X LTL 22.00QX TX002 X LTL 57.00ZO T X003 X LTL 18.00DK TX004 X LTL 14.00FE TX005 X LTL 30.00FR TOTAL LTL 1397.00 CPH SK PAR154.75SK CPH154.75NUC309.50END ROE8.73931 2 16.FE *M*VALID AS BOOKED ONLY 17.FM 0 18.FP CASH 19.FV SK

Ignore the changes and retrieve PNR again to test how the automatic net-pricing works: IR

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Automatic Net Ticketing

When the negotiated fare is loaded in the system you can price the group PNR automatically. Retrieve PNR YI2LJ9 and make ER. Your record locator:____________________________

RP/CPH1A0980/CPH1A0980 PT/TR 19JUL06/14 32Z YI2LJ9 CPH1A0980/1806LK/19JUL01 0. 19SMART TOUR NM: 6 7 BA 811 K 16MAY 4 CPHLHR HK25 2 0820 0930 *1A/E* 8 BA 814 K 23MAY 4 LHRCPH HK25 1 1050 1345 *1A/E* 9 AP CPH 45-43327500 - SMART DANMARK AS - A 10 TK TL10MAY/CPH1A0980 11 SSR GRPF BA YGV10 *TRN*

For automatic pricing with negotiated fare add option /R,N to the FXP entry: FXP/R,N

FXP/R,N PASSENGER PTC NP FARE<DKK> TAX PER PSGR 01 FABER/KARIN* ADT 1 2450 334 2784 02 HAMMER/SOERE* ADT 1 2450 334 2784 03 LINDSBY/PETER* ADT 1 2450 334 2784 04 METZDORFF/NICOL* ADT 1 2450 334 2784 05 PUNTERVOLD/HELLE* ADT 1 2450 334 2784 06 SKOVLUND/LINE* ADT 1 2450 334 2784 TOTALS 6 14700 2004 16704 1-6 LAST TKT DTE 09MAY02 - SEE ADV PURCHASE 1-6 TICKETS ARE NON-REFUNDABLE > P AGE 2/ 2 *TRN*

As only 6 names are assigned the system returns a list of passengers. Same fare has been used for all of them. When all names are assigned the following ticket image will be displayed directly.

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FQQ1

FQQ1 01 FABER/KARIN* LAST TKT DTE 09MAY07 - SEE ADV PURCHASE ------------------------<NEGO>--------------------- --------- AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG CPH LON BA 0811 K K 16MAY 0820 KAB1M 16AUG 23 CPH BA 0814 K K 23MAY 1050 KAB1M 19MA Y16AUG 23 DKK 2450 16MAY02CPH BA LON140.17BA CPH140. 17NUC 280.34END ROE8.739312SITI DKK 101ZO XT DKK 59GB DKK 99UB DKK 75DK DKK 158XT DKK 2784 TOUR/CAR-VC: AIRLINE NEGOTIATED FARES TICKETS ARE NON-REFUNDABLE ENDOS VALID ONLY ON BA > P AGE 3/ 3

TQT

TST00001 CPH1A0980 PT/27AUG F N LD 09MAY07 OD C PHCPH SI SITI FXP/R,N 1.FABER/KARIN MS 2.HAMMER/SOEREN MR 3.LINDSB Y/PETER MR 4.METZDORFF/NICOLAI MR 5.PUNTERVOLD/HELLE MS 6.SKOVLUND/LINE MS 1 CPH BA 811 K 16MAY 0820 OK KAB1M 16AUG 23K 2 O LHR BA 814 K 23MAY 1050 OK KAB1M 1 9MAY16AUG 23K CPH FARE F DKK 2450 TAX X DKK 101ZOAE X DKK 75DKTR X DKK 59GBAD TAX X DKK 99UBAS TOTAL DKK 2784 CPH BA LON225.99BA CPH225.99NUC451.98END ROE8.73931 2 12.FE VALID ONLY ON BA 13.FM *G*49.36 14.FV *F*BA *TRN*

The TST pricing indicator F as well as FCMI indicator N confirm that the negotiated autopriced fare (updated by an airline) has been used. The pricing entry used is shown on the second line of the cryptic TST (not in the panel TST). Although the selling fare is shown in the Fare-field of the TST, the published fare will be shown on the ticket. The net and selling fares will only appear on the agent coupons. The F-elements on lines 13-16 are automatically inserted from the loaded negotiated fare. Enter form of payment, then validate the TST for the assigned names: FPCASH TTP/TKT/P1-6

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Confidential TST

You can make a TST confidential so that it can be displayed and modified by your office only, even if EOS (= Extended Ownership Security) agreements exist with other offices. Note the following: • Any type of TST, regardless of status can be made confidential. • Both confidential and non-confidential TSTs can exist in the same PNR. • If a PNR contains a confidential TST, the ownership of the PNR cannot be changed. • Confidential TST can be deleted by any office in the same way as non-confidential

TST. • When ticket is issued, no amount is appended to the FA and FB elements in the

PNR. The entry to make a TST confidential: TTD

ALL TST(S) CONFIDENTIAL

RT

--- TST *--- RP/VNOLJ2902/VNOLJ2902 ID/SU 25JUL07/11 57Z YVRDEJ

The asterix after the TST flag indicates that the PNR contains confidential TSTs. The asterix is shown after TST numbers as well. To remove the confidential flag from all TSTs: TTD/X

CONFIDENTIAL FLAG REMOVED

To make a specific TST confidential: TTD/T1 Remove the confidential flag from a specific TST: TTD/X/T1 Finish the PNR: ET

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TST Update

Canceled segments in a PNR will affect the relevant TST. When all segments are canceled the corresponding TST is canceled automatically. Itinerary modifications are not automatically reflected on an existing TST. Segments that are added to the PNR, will not automatically be added to the TST. When the existing TST is to be used for ticket issuance it must be updated to reflect the amended itinerary. Retrieve PNR Y5M48HT again:

--- TST --- RP/VNOLJ2902/VNOLJ2902 AA/SU 16MAR07/14 08Z Y5M48H 0. 0LONDON SHOPPING NM:10 11 TE 452 G 10FEB 6 VNOLGW HN10 1420 1515 *1A/ 12 TE 453 G 15FEB 4 LGWVNO HN10 N 1615 2105 *1A/ 13 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 14 TK TL15JAN/VNOLJ2902 15 SSR GRPF YY GV10 16 FE *M*VALID AS BOOKED ONLY 17 FM 0 18 FP CASH 19 FT *IT6TEVNOLON 20 FV TE

Rebook the return to one day later: SS TE453 G 16FEB LGWVNO SG10 XE12 Retrieve the TST: TQT

TST00001 PC VNOLJ2902 AA/16MAR M 9 OD V NOLON SI T- 1.KURTINAITIENE/JURATE MRS 2.PIEKAUTAITE/RAMUN E MRS 3.POGREBNOJUS/ALEKSANDRAS MR 4.REPCENKIENE/SAB INA MRS 5.SIMANAVICIUTE/VIDA MRS 6.STATKEVICIUS/JUOZAS MR 7.STRAUKAITE/SANDRA MRS 8.URBONAITE/NERILE MRS 9.URBONAVICIUTE/DAIVA MRS 10.ZILENIENE/JULIJA M RS 1 VNO TE 452 G 10FEB 1420 RQ GV10 1 0FEB10FEB 20K LGW FARE I LTL 600.00 TX001 X LTL 50.00LT TX002 X LTL 26.00GB T X003 X LTL 39.00UB TOTAL LTL 715.00 VNO TE LON M/IT TE LON M/IT END 16.FE *M*VALID AS BOOKED ONLY 17.FM 0 18.FP CASH 19.FT *IT6TEVNOLON 20.FV TE

The canceled flight has been deleted, however the new one has not been included.

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As the itinerary has been changed after TST creation, PC (PNR Change) flag has been added which makes the TST invalid although the fare is still applicable. The same applies if name has been changed. Entry to update the TST with segments 11 and 12: TTU /S11-12 TST Update/Segments 11 and 12

UPDATE - OK

TQT

1 VNO TE 452 G 10FEB 1420 RQ GV10 10FEB1 0FEB 20K 2 O LHR TE 453 G 16DEC 1615 RQ VNO

Fare basis, not valid before/after and baggage allowance details have to be entered for the new return segment on line 2: TTI/L2/BGV10/V16FEB16FEB/A20K

1 VNO TE 452 G 10FEB 1420 RQ GV10 10 FEB10FEB 20K 2 O LHR TE 453 G 16FEB 1615 RQ GV10 1 6FEB16FEB20K VNO

The PC flag must be removed from the TST to enable the ticket issue. You can do it before ticketing: TTF TST Flag

TST FLAG REMOVED

You can also print the ticket and remove the PC flag at the same time: TTP/F