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Ticketing: Exchange Relief Solution

Course Description The Exchange Relief Solution is a powerful package of tools designed to simplify and streamline ticket exchanges. Prepare exchanges with ease, speed and confidence with three options: Ticket Changer, Do It For Me and Do It Myself. All options leave the PNR ready for final review and subsequent ticketing by the travel agent.

Objectives

• Ticket Changer basic commands

• “Do It For Me” delegate your exchange to an Amadeus Exchange Expert

• “Do It Myself” self-service tool to guide you through the exchange process

Audience US Learning Level

Advanced Prerequisites Not for agents new to the industry. Must have at least six months of working knowledge of Amadeus functionality. Must know itinerary pricing, how to access fare notes, stored fares, ticketing. Information Course taught in the Amadeus Selling Platform – Command Page using the Amadeus Exchange Relief Solution.

Learning Activity / Your Notes References

The Exchange Relief solution group recommends you use Ticket Changer as your first solution. This option allows for automatic handling of all information and transaction required to successfully process a voluntary ticket exchange in a matter of seconds. The Exchange Relief Solution is only available for the US market. This product will be available soon for the Canadian market and Sell Connect. Exchange Relief Solution will support three methods of completing an exchange transaction. 1 –TICKET CHANGER 2 –DO IT FOR ME – Send it to an expert – Full-service oversight and debit memo

protection

HEATC GPTCO

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3 –DO IT MYSELF – Manual option - Basic, free, self-service Let us look at Ticket Changer as the first solution. FXF Informative Pricing FXQ Confirmed Pricing FXE

Best Pricer Informative Pricing FXO Best Pricer Confirmed Pricing TQR Amadeus Ticket Changer Reissue Panel

Scenario 1: Ticket Changer RT5QH4C9

TWD/L8

First check the ticket status must read O or A (Airport Control) SB03SEP3 Change your return using new dates and segment number FXF Informative Pricing does not alter the PNR or create a TST FXQ

Confirmed Pricing will alter the PNR and creates a TST Including the FO and FPO. IG – 5QH3Y8 How it works with FXE & FXO

SB27AUG3

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FXE Best Price Informative Pricing does not alter the PNR or create a TST FXO Best Price Confirmed Pricing will alter the PNR and creates a TST TQR The Reissue Panel TQT

Ticket Changer creates a new TST, FO, FPO and the RIA lines

RFJS;ER TTP/EXCH/INE/P1 Issue the exchange ticket

Exchange Relief Solution If Ticket Changer does not qualify for your exchange, now we have new options the Exchange Relief Solution DO IT FOR ME – Send it to an expert – Full-service oversight and debit memo protection DO IT MYSELF – Manual option – Easy workflow. You will find the Exchange Relief Solution on the Script Tab, on the upper left corner next to configuration or you can type FAE (For

my Amadeus Exchange) DO IT FOR ME scenario RT5P5WN9

TWD/L11 First check the ticket status must read O or A (Airport Control)

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SB26AUGT4,5

Change your return using new dates and segment number FAE Type FAE ( For my Amadeus Exchange) Welcome screen will display, point out the two options “Do it from me” or “Do it myself”also disclaimer in RED.

“Do it for me” *** When submitting a PNR via – Do it for me. If the travel agency owner, manager or administrator chooses to limit access to use Do it for me to specific user, we have a way to create a user access profile which control access to Do it for me by agent sign, access will be denied showing gray out, please contact your Amadeus representative for further details.***** Let’s click

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Select the segments to be exchanged Select ticket number Click continue

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Add agent information Add a clear remark to the point of what type exchange you want Click I accept

Message to remind agent of the back-office, quality control or reporting data - RM* Agent will issue the ticket once PNR is completed by the expert

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Do not make any changes to PNR after submitting to Amadeus. “Simultaneous Changes to PNR” conflicts can delay exchange processing and response time. Avoid modifying the FO, FPO, TST, and FM as it may invalidate the exchange. Response time is 60 minutes or less Do it for me - is like hiring an expert (full service) and never to worry about debit memos, refer them to The Amadeus representative for further details.

Now let’s talk about the Do it myself (manual) Do it myself - requires that the agent be expected to understand how to apply the airline’s rules for an exchange of the original ticket. Before you click – Do it myself – agent should know the penalty, if the fare allows an MCO for residual, refund, subtract the residual from the penalty, if the airline retains the difference or keep the same fare, higher or lower. What I like about - Do it myself - is like having a GPS in a car that will take you anywhere, fast and a smooth ride without worrying about any exchange or store fare commands, it is all in one place.

RT5QR54N

TWD/L11 First check the ticket status must read O or A (Airport Control) SB27AUG3

Change your return FAE Type FAE ( For my Amadeus Exchange)

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Select the segments Select ticket number Click continue

Since I know I can use the same fare I will click on view/modify to update my fare

Click to update flights

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Select all segments that apply to the TST and then click continue

Add the fare bases code, ticket designator, NVB, NVA and baggage if it is applicable

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Modify the base amount if you have to Clicking on Tax Details you can delete or add taxes Click on the calculation line to update if you need to When you are done click on continue

After clicking continue it will bring back to this display Click continue

Here is when you choose what type of exchange scenario you are doing Penalty and Commission are mandatory I selected payment selected – check because I am using the same fare and only paying the penalty But if you have a residual, you select residual instead of payment selected below you need to know if it will be an MCO, refund or lost Also if you have a waiver and needs to be in the OSI or SSR, type the waiver code and select OSI or SSR The payment method is used to stipulate form of payment when penalty and/or additional collection amounts are due When complete, click verify

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This will display the manual exchange summary window Click I ACCEPT to continue and update the PNR This will add FO, FPO,FM and residual MCO if applicable to PNR

I do not accept – to ignore transaction and close Exchange Relief Solution

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After you click accept it will display this message as a reminder ****To add back office , reporting and quality control remarks

Click Ok Issue the exchange ticket – TTP/EXCH/INE/RT

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Display record locator RT5QHSCR RP/MIA1A091B/MIA1A091B JS/SU 13JUL15/1449Z 5QHSCR

1.SMITH/JOHN

2 BA 207 O 01OCT 4 LHRMIA HK1 1045A 255P 01OCT E BA/NOSYNC

3 BA 206 O 19OCT 1 MIALHR HK1 505P 640A 20OCT E BA/NOSYNC

TWD/L10 First check the ticket status must read O or A (Airport Control) SB20OCT3 Change your return using new dates and segment number FAE Type FAE ( For my Amadeus Exchange)

Select the segments Select ticket number Click continue

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Since I know I stored the fare from the beginning because it is an unused ticket I don’t Have to update the TST.

Click to continue

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This will display the manual exchange summary window. As you can see I select – Payment Selected – then on Residual Amount I select MCO and in the right side you can see on – Select payment method – it is showing 250.00 penalty. That means I will give my customer MCO for the residual however he Needs to pay the penalty. Click on Verify

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After you click on Verify it will display a Summary, this is very good because it will A chance to double check and make sure this is the exchange scenario you suppose to do, once you check and make sure click on – I accept -

After you click accept it will display this message as a reminder ****To add back office , reporting and quality control remarks Issue the exchange ticket – TTP/EXCH/INE/RT

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