Aegis® Computer Aided Dispatch - Web References · Aegis ® Computer Aided Dispatch (hereafter CAD) is a fully interactive system providing computer-based support for the daily call

Computer Aided Dispatch Training / User’s Guide

Version 8.0

Last Modified 05-31-2011

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Document ID #: A-I-CA-06-0400-08000-11

New World Systems

Computer Aided Dispatch Training / User’s Guide ver. 8.0

Table of Contents

CHAPTER ONE: INTRODUCING CAD CAD Basics ..................................................................................................................................................... 1

CAD Features ................................................................................................................................................ 1

Automated Recommendations ...................................................................................................................... 2

Unit Databases ............................................................................................................................................... 2

Status Monitors.............................................................................................................................................. 2

Optional Modules and Interfaces ................................................................................................................. 3

Statistical Reports .......................................................................................................................................... 4

In This Manual .. ........................................................................................................................................... 5

CHAPTER TWO: GENERAL SYSTEM STANDARDS General System Standards ................................................................................................................... 7

Main Menus ................................................................................................................................................... 8

“Work with” Windows .................................................................................................................................. 9

Common ―Work with‖ Tasks .................................................................................................................. 9

Data Entry Fields ......................................................................................................................................... 11

Mandatory Fields .................................................................................................................................. 11

Promptable Fields ................................................................................................................................. 11

Validated Fields .................................................................................................................................... 11

Informational Fields .............................................................................................................................. 13

Prompting Tables and Selecting Table Codes ........................................................................................... 14

Calendar Date Prompt ................................................................................................................................ 15

CHAPTER THREE: USING CAD Overview of Dispatch Entry Procedures ................................................................................................... 18

Window Elements ........................................................................................................................................ 19

Command Line .................................................................................................................................... 19

Work Area ............................................................................................................................................ 20

Call Queue ............................................................................................................................................ 20

Creating Incidents ....................................................................................................................................... 22

Incident Type ........................................................................................................................................ 22

Incident Location .................................................................................................................................. 22

Entering Names in Dispatch and Incident Maintenance ......................................................................... 27

Other Dispatch Input / Output Fields ........................................................................................................ 29

Incident Status ...................................................................................................................................... 29

Priority .................................................................................................................................................. 29

Phone number ....................................................................................................................................... 29

Venue .................................................................................................................................................... 29

Nature of Call ....................................................................................................................................... 29

Call Source ........................................................................................................................................... 29

Assigned Beat ....................................................................................................................................... 29

Additional Information ......................................................................................................................... 29

Primary Unit ......................................................................................................................................... 30

Secondary Unit ..................................................................................................................................... 30

Dispatched/Arrived/Clear ..................................................................................................................... 30

Report Required .................................................................................................................................... 30

Wrecker/Ambulance District ................................................................................................................ 30

Responding ORI# ................................................................................................................................. 30

Area ...................................................................................................................................................... 30

Section .................................................................................................................................................. 31

Beat ....................................................................................................................................................... 31

Quadrant ............................................................................................................................................... 31

District .................................................................................................................................................. 31

Hazards ........................................................................................................................................................ 32

Messages ....................................................................................................................................................... 34

Indicators ..................................................................................................................................................... 35

Quick Calls/Rapid Calls .............................................................................................................................. 36

Quick Calls ........................................................................................................................................... 36

Rapid Calls ........................................................................................................................................... 36

Unit Status .................................................................................................................................................... 37

Recommendations ........................................................................................................................................ 39

Police Recommendations ...................................................................................................................... 39

Fire/EMS Recommendations ................................................................................................................ 39

Work with Cleared Calls ............................................................................................................................ 42

Monitors ....................................................................................................................................................... 43

Starting a Monitor in CAD Control ...................................................................................................... 52

CHAPTER FOUR: CAD REFERENCE Dispatcher Menu ......................................................................................................................................... 54

CAD Control ................................................................................................................................................ 55

Defining Your Extended Unit Status Display ....................................................................................... 56

Extended Unit Status Display ..................................................................................................................... 57

Using the Extended Unit Status Display Window ................................................................................ 58

House Watches ............................................................................................................................................. 62

Creating a New House Watch Record .................................................................................................. 63

Printing a House Watch Listing ............................................................................................................ 64

Building / GEO Location ............................................................................................................................ 66

Creating a New Building / GEO Location File ..................................................................................... 67

Printing a Building / GEO File Report ................................................................................................. 69

Note Pads ...................................................................................................................................................... 71

Creating a New Note Pad File............................................................................................................... 72

Printing a Note Pad Listing ................................................................................................................... 73

Incidents ....................................................................................................................................................... 74

Quick Calls ................................................................................................................................................... 75

CAD Hazard Inquiry .................................................................................................................................. 76

CAD Inquiry Menu ..................................................................................................................................... 78

Police/Sheriff Inquiry Menu ....................................................................................................................... 79

Fire Inquiry Menu ....................................................................................................................................... 80

Interface/Module Menu .............................................................................................................................. 81

CHAPTER FIVE: CAD REPORTS

The CAD Reports Menu .................................................................................................................................... 83

Printing the CAD Radio Log Listing ............................................................................................................. 85

Printing the Unit Log Listing ......................................................................................................................... 87

Printing the Personnel History Log ............................................................................................................... 89

Printing the Officer Time Breakdown Report ............................................................................................... 92

Printing the Personnel on Call/Available Listing .......................................................................................... 94

Printing the Current Activity Listing ............................................................................................................. 96

Printing the CAD Activity Listing by Time Report ...................................................................................... 99

The Incident Reports Menu ............................................................................................................................. 101

Printing the Daily Incident Log ................................................................................................................... 102

Printing the Incident Activity Report by Section ........................................................................................ 104

Printing the Call Activity Report ................................................................................................................. 106

Printing the Call Summary by Shift Report ................................................................................................. 108

Printing the Crime Summary by Shift Report ............................................................................................. 110

Printing the Incident Analysis Report ......................................................................................................... 112

Printing the Pre-Plan Changes Report ......................................................................................................... 115

Printing the Call Breakdown by Month Report .......................................................................................... 117

Printing the Call Breakdown by Priority/Day of Week Report .................................................................. 119

Printing the Response Time Analysis Report .............................................................................................. 121

Printing the Calls for Service Report ........................................................................................................... 123

Printing the Activity Statistical Reports ...................................................................................................... 125

Printing the BFIR Supplement Report ........................................................................................................ 131

Quick Call Reports Menu ................................................................................................................................ 133

APPENDIX A: CAD TABLES ....................................................................................................... 135

APPENDIX B: WINDOW FORMAT FIELDS .......................................................................... 141

APPENDIX C: CALL QUEUE FIELDS ..................................................................................... 145

APPENDIX D: DISPATCH ENTRY COMMANDS ................................................................. 149

APPENDIX E: COMMON PROGRAM CALLS ....................................................................... 171

APPENDIX F: TROUBLESHOOTING ......................................................................................... 173

GLOSSARY ............................................................................................................................................ 175

INDEX ...................................................................................................................................................... 179

Page 1

CHAPTER 1 INTRODUCING CAD

CAD BASICS New World's Aegis

® Computer Aided Dispatch (hereafter CAD) is a fully interactive system providing

computer-based support for the daily call taking and dispatching of single and multiple units within law

enforcement, fire, and EMS agencies. Separate operators or a single user can perform call taking and

dispatching functions locally and remotely. Calls can be received by phone, radio, and/or automated

interfaces such as E911 or alarm panels. Units are assigned to calls based on user-defined

recommendations or operator discretion.

Whether entered by a dispatch operator or through an interfaced mobile data terminal (MDT) network,

all call and unit activity is automatically time stamped and tracked. Access to State/NCIC networks is

also available as an option through CAD (some features require optional modules in addition to the

base CAD software).

Upon entering the system, calls are assigned an Incident Type and geographic (GEO) location. The

Incident Type gives dispatchers access to response recommendations for different kinds of incidents.

The GEO information gives dispatchers access to unit and response information for the incident

location. Armed with this knowledge, your dispatchers can quickly determine the best course of action.

Later, when a call is cleared, all information about the call is transferred to Law Enforcement, Fire, or

EMS Records systems, where it is available for inquiry and reporting.

In addition to programs for data entry, on-line inquiries, database searches, and access security, CAD

generates a wide range of documents and reports. Besides their value for daily operations, such reports

can alert administrators and managers to existing or impending situations and provide information

necessary to formulate solutions and influence policy. Reports are generated in an off-line (batch)

mode, freeing display stations for other purposes.

CAD FEATURES Customizable Dispatch windows.

Customizable commands and function keys.

GEO architecture optimized for sub-second validation of address information.

Command line function accessible in any Aegis program (for authorized users).

Supports multi, combined, and single jurisdictional dispatch centers.

Improved dispatch and status update capabilities. Multiple units can be dispatched and/or have

status information updated at one time.

Tracks the names of all callers reporting incidents.

Combined Incident Types allow you to create Police, Fire and EMS incidents/calls from one

incident type.

Alerts dispatchers to redundant calls.

Automatically assigns incident numbers.

Allows dispatchers to place incidents on hold so that more serious calls can be handled.

Aegis Computer Aided Dispatch User’s Guide

Page 2

Provides multiple-jurisdictional searches for people, locations, and hazards.

Supports remote dispatch terminals (useful for Fire and EMS).

Provides each user with a personal security clearance to CAD functions, corresponding to the

user‘s job description. This allows dispatchers to perform CAD-related functions from any display

station, as defined by the station's security clearance and the dispatcher's password.

Provides an on-window ―glossary‖ of CAD commands.

Displays color-coded hazard messages.

Allows dispatchers to enter free-form text without leaving the Dispatch window.

Supports self-initiated calls, such as traffic stops.

Specifies units on a call as ―primary‖ or ―secondary.‖

Runs checks on license plates without interruption to the dispatching process.

Application Program Interface specifications (APIs) provide the ability to clear incident

information to a third-party public safety database.

AUTOMATED RECOMMENDATIONS CAD supports police, fire, and EMS unit recommendations.

Police recommendations are based on incident type and incident location. Specific types of units

can be recommended for specific incident types. Backup units can be recommended when local

units are unavailable.

Fire and EMS recommendations, set up in Run Cards, are also based on incident type and location.

These Run Cards can recommend the Dispatch (to the incident), Backup (of unavailable units),

Moveup (to an understaffed station), and/or Standby (increased state of readiness) for any number

of units, and are set up in levels that can be upgraded as situations dictate. They can be specific for

times of the day and/or days of the week, and can specify certain units or a certain type of unit

from a certain station.

UNIT DATABASES CAD’s unit database allows you to track location, personnel, add equipment, and mileage

information.

Allows tracking of unit location through the existing GEO structure and through longitude,

latitude, and elevation (for future AVL usage).

Allows the assignment of up to 48 personnel to a unit.

Allows tracking of personnel using an ID number or the individual‘s name.

Allows tracking of mileage.

Allows tracking of equipment assigned to units.

STATUS MONITORS Status monitors are self-refreshing AS/400 displays showing various types of dispatch information. All

status monitors use color codes to indicate different statuses for the information displayed. CAD

supports four kinds of status monitors:

Unit Status Monitors display information for units within a single ORI, within multiple ORIs, or

within a portion of a single ORI. There are six different Unit Status Monitors.

Call Queue Monitors provide an extended view of the dispatcher‘s Call Queue.

Chapter 1: Introducing CAD

Page 3

Message Monitors display all CAD message traffic within a single ORI, within multiple ORIs, or

within a portion of a single ORI.

Incident Status Monitors displays all incidents.

OPTIONAL MODULES AND INTERFACES CAD’s Optional Modules and Interfaces give your CAD system increased functionality. Please contact

your New World Sales Representative for more information on each module.

The E911 Interface provides improved response time for calls. With a single keystroke, current

call information supplied by the telephone company (phone number, address, directory name)

appears on the operator's screen, where it can be viewed and transferred to the Dispatch screen.

The NCIC Interface provides the ability to send and receive NCIC transactions from within CAD

and automatically send plate checks upon entry.

The CAD Redundancy module provides real-time backup of all dispatch transactions on a second

AS/400. It provides a backup system so that if your AS/400 goes down for any reason the backup

system takes over and data integrity continues during the outage.

The Mobile Data Terminal (MDT) Interface permits the direct exchange of incident and unit

status information between CAD and MDTs.

The Mapping (GIS) Interface provides dispatchers with a real-time map display of unit and

incident information. The map is automatically updated as information is entered into CAD. This

interface allows interaction between CAD on an AS/400 and MapInfo® on a Windows

® PC.

Wrecker/Ambulance Rotation allows dispatchers to select from a list of local wrecker or

ambulance services. This list is rotated for optimum fairness and efficiency based on usage and

selection circumstances for each service.

The TDD (Telecommunication Device for the Deaf) Interface allows dispatchers to view and

send conversation transmissions efficiently with individuals whom are hearing or speech impaired.

The Tone Encoder Interface allows tones to be sent to an encoder that alerts the appropriate

stations.

Medical Alert Interface uses a question/answer format that allows dispatchers with no CAD

training to determine the incident type.

Alarms Interface allows address information to be automatically entered by using an alarm panel

number. It will also create entries in the Aegis Alarms package for history and billing purposes.

The Aegis Police Records Interface allows the system to utilize the cleared CAD incident

information to build cases and more.

The Aegis Fire Records Interface will automatically create entries in the fire system to eliminate

dual entry.

The Aegis EMS Records Interface will automatically create entries in the EMS system to

eliminate dual entry.


Page 4

STATISTICAL REPORTS CAD can generate statistical reports on almost every activity that you perform in the CAD system.

The Daily Incident Log provides a brief overview of incidents during a user-defined date range.

These incidents are broken down by date, shift code of the dispatcher who took the call, and any of

the optional criteria selected.

The Incident Activity Report by Section provides a brief overview of incidents according to

geographic section. This report calculates the number of incidents for each incident type specified,

further broken down by optional selection criteria.

The Call Activity Report details the peak times of day and days of the week that your agency

receives calls. This report displays the number of calls and percentage of the total for each hour of

the day and day of the week during a user-defined date range.

The BFIR Supplement Report breaks incidents down to show the incident number, type,

location, dispatched units, and the actual dispatch narrative. The user may define the time and date

parameters for the report.

The Call Summary by Shift Report details (by ORI#, shift, area, and section) the high, low, and

average amount of time from Call to Dispatch, from Dispatch to Arrive, and from Arrive to Clear

for incidents during a user-defined date and time range.

The Crime Summary by Shift Report details (by ORI#, shift, area, and section) the high, low,

and average amount of time from Call to Dispatch, from Dispatch to Arrive, and from Arrive to

Clear for different types of incidents during a user-defined date and time range.

The Incident Analysis Report provides a detailed analysis of individual incidents or all incidents

during a user-defined date and time range, further broken down by over 15 optional selection

criteria.

The Pre-plan Changes Report compares the number of units specified for each incident type (in

the ―Number of Units to Send‖ field) to the number of units that were actually dispatched during a

user-defined date and time range.

The Call Breakdown by Month Report details the frequency of different type of incidents during

the twelve months of the year.

The Call Breakdown by Priority/DOW details the number of calls received of different priorities

for each day of the week.

The Response Time Analysis by Area/Section/Priority details the amount of time it takes to

handle the various stages of responding to a call.

The Calls for Service Report details the number of incidents per month based on the source of the

call, unit ID, area, section, station, dispatching ORI#, and dispatched ORI#.

The Hour of Day Activity Summary details the number of incidents during each hour of the day

for all days during a user-defined date range. The Detail report is broken down by ORI#. The

Total report combines this information for all ORI#‘s.

The Hour of Day Activity Ranking ranks the hours of the day according to the number of

incidents created within each hour during a user-defined date range. The Detail version of this

report is broken down by ORI#. The Total version combines the rankings for all ORI#‘s.

The Incident Classification by Area provides totals and associated percentages of types of

incidents occurring within each area during a user-defined date range.

The Area Activity Summary details, for each ORI#, the number of incidents occurring within

each area during a user-defined date range.

Chapter 1: Introducing CAD

Page 5

The Area/Section Activity Report details, for each ORI#, the number of incidents occurring

within each section and area during a user-defined date range.

The Grid Activity Summary details, for each ORI#, the total number of incidents within each

grid during a user-defined date range.

The Grid Activity Ranking ranks grids, for each ORI#, according to the number of incidents

occurring within each grid during a user-defined date range.

The Incident Classification by Shift details, for each ORI#, the number of incidents of each

incident type occurring during each shift during a user-defined date range.

The Shift Activity Summary details, for each ORI#, the number of incidents occurring within

each shift during a user-defined date range.

The Incident Classification by Station details, for each ORI#, the number of incidents of each

incident type occurring near each station (according to the station specified for the incident

locations) during a user-defined date range.

The Station Activity Summary details, for each ORI#, the number of incidents occurring near

each station (according to the station specified for incident locations) during a user-defined date

range.

The Station Activity Ranking ranks stations (according to the station specified for incident

locations) for each ORI# according to the number of incidents during a user-defined date range.

IN THIS MANUAL . . . The manual is organized into five main chapters:

Chapter 1, Introducing CAD, gives a brief overview of the CAD system and some of it‘s features.

Chapter 2, General System Standards, should be read by all new users to get a feel for New

World‘s standard software processing options and functions. Most of the information you need to

perform basic tasks in all of New World‘s software is contained in this chapter.

Chapter 3, Using CAD, shows the basic elements of the CAD system, and describes some basic

terms and processes.

Chapter 4, CAD Reference, provides ―step-by-step‖ instructions on using the programs in the

CAD system. This chapter details options and programs in the Dispatcher Menu and the CAD

Inquiry Menu.

Chapter 5, CAD Reports, demonstrates the statistical reports that can be generated for almost

every activity that you perform in the CAD system.

Appendix A, CAD Tables, lists all the tables that will already be in the Table Master File upon

installation. These tables should be reviewed to ensure that they are compatible with your agency.

Appendix B, Window Format Fields, lists all fields that can be used in your custom window

formats.

Appendix C, Call Queue Fields, lists all fields that can be used in your custom window formats.

Appendix D, Dispatch Entry Commands, lists all commands that can be used from the Dispatch

Entry window.

Appendix E, Common Program Calls, lists the commands used to call other New World Systems

programs outside of CAD.

Appendix F, Troubleshooting, gives you tips on solving minor problems you may encounter.

Glossary, lists some of the common terms used in CAD.

Page 7

CHAPTER 2

GENERAL SYSTEM STANDARDS

This chapter provides an overview of the keyboard keys, processing options, and data entry methods

that have been standardized throughout all of New World‘s software. All new users should read this

chapter as well as the New World Basics manual. This chapter gives you most of the information you

need to successfully perform basic tasks in the CAD system.

Because of the large number of keyboards on the market, some of the keys we discuss here may be

called something else on your keyboard.

In This Chapter About Menu windows 8

―Work with‖ windows and common ―Work with‖ tasks 9

Standard function keys and other keyboard keys 10

Types of data entry fields 11

Prompting tables and selecting table codes 14

Using the Calendar Date Prompt 15


Page 8

MAIN MENUS Menus allow you to access different programs within an application. A list of numbered options

appears on the menu, along with a Menu Option Field where you can type an option‘s number to select

it.

Figure 1: The Computer Aided Dispatch Main Menu.

The following three options are available on all main menus:

“80. System Services” System services refer to AS/400-related activities, such as working with printers, operator messages,

and a variety of other technical issues. For more information on System Services, please see your IBM

AS/400 documentation.

“90. Signoff” Type ―90‖ on a command line when you want to exit the system. This option ends a current job and re-

displays the original sign-on window.

Specialized

menu

options

Standard

menu

options Type a

menu option

in this field,

then press

<Enter>

Chapter 2: General System Standards

Page 9

“WORK WITH” WINDOWS A ―Work with‖ window is comparable to a file cabinet for all of your records. Upon entering a ―Work

with,‖ you will see a list of records from top to bottom (unless your system has no data in it yet).

The order in which the ―Work with‖ records are listed is based on the highlighted column. For

example, in the figure below, if the Date column is highlighted, the list is ordered numerically by file

date, from most recent at the top to oldest at the bottom. The ordering scheme of a ―Work with‖

window can often be changed by pressing <F9>.

Figure 2: A typical “Work with” window.

Next to each record is a two-character field (―Opt‖) where you can type one of the numeric options

listed at the top of the window. These numeric options affect only one record at a time. The function

key options at the bottom of the display affect the entire list of records.

To process multiple records simultaneously without returning to the ―Work with‖ display, insert option

numbers for as many records as necessary and press <Enter>. When you finish with the first record of

the group, CAD goes to the next one in line, and so on, until you finish with the last. You can even

process records in this manner when the records are not displayed on the same window.

Common “Work with” Tasks

The following procedures can be performed in most ―Work with‖ windows:

Creating or Adding New Records To create or add a new data record, press <F6> to access a ―maintenance‖ window that is in ―Add‖

mode. In the CAD system, you can easily determine the mode of a maintenance window by looking at

the window‘s title, or the upper-right corner.

Changing Existing Records To change an existing data record, type a ―2‖ in the Option field of the record you want to change, then

press <Enter>. You will access a ―maintenance‖ window that is in ―Change‖ mode.

Deleting Records To delete an existing data record, type a ―4‖ in the Option field of the record you want to delete, then

press <Enter>. A confirmation window will appear asking you to press <F13> to delete the record. If

you do not wish to delete the record, you can press <F3> or <F12> to exit the ―Delete‖ window.

A character in

this position is

used to indicate

something

different about

the record.

Which character

is used varies by

screen.

Use the Reset

field to re-

position the

records list to

a record with a particular

value


Page 10

Figure 3: Sample “Delete” window.

Displaying Records To display an existing data record, type a ―5‖ in the Option field of the record you want to display, then

press <Enter>.

Figure 4: Sample “Display” window.

An ―Inquiry‖ maintenance window will appear displaying the data record for informational purposes

only. No data can be added to or deleted from an ―Inquiry‖ window.

Copying Existing Records To create a new record by copying an existing record, type a ―3‖ in the Option field of the record you

want to copy, then press <Enter>. The CAD system offers this option sparingly.

Printing Records To print an existing data record, type a ―6‖ in the Option field of the record you want to print, then

press <Enter>. Sometimes the record will automatically be submitted for printing, other times a

―report definition‖ window will appear so that you can define the information included on the report.

The CAD system offers this option sparingly.

Working with User Created Documents or Narrative To work with user defined narrative or documents associated with a record, type a ―24‖ in the Option

field of the record you want to work with, then press <Enter>. The Work with Documents window

will appear. You can also access this window by pressing <F24> in many maintenance windows.


Page 11

DATA ENTRY FIELDS In maintenance windows, data entry fields are the blank areas where you enter information. Data entry

fields can be divided into four categories:

Mandatory

Promptable

Validated

Informational

Mandatory Fields

Mandatory fields must be completed before a new record can be created, and before advancing to

another window. If you press <Enter> to create a record before completing a mandatory field, the

field will be highlighted and an error message will appear at the bottom of the window.

Promptable Fields

These fields can be ―prompted‖ to display and choose from a list, or table, of valid entries for that field.

All promptable fields are identified by a ―+‖ to the right of the field. To ―prompt‖ a promptable field,

place the cursor in a field with a ―+‖ next to it and press <F4>. A Table or Prompt will appear so that

you can select a valid entry. Once you select an entry, the Table or Prompt will disappear and the entry

you selected will appear in the field you prompted.

Along with using <F4>, you can also type a ―?‖ in the promptable field and press <Enter> to display

the Table or Prompt window.

Validated Fields

The system checks validated fields to ensure that you enter information in the proper format. For

example, the system validates all promptable fields against codes in their corresponding tables. Other

validated fields include:

Addresses Addresses must be entered in the following format, with each part separated by commas OR spaces:

StreetNumber.extension,Direct ion,StreetName,Suff ix,Post -direct ion,Qualif ier

For example:

355,N,LEHIGH,AV,S,APT 205

135 W PARAS HILL DR E STE. 101

NOTE: Spaces can only be used as separators in addresses on the CAD dispatch window. In all other

Public Safety modules, commas are used.

You can prompt an address field to access a table of valid Directions, Suffixes, or Postdirections. To

access the Directions table, type a ―?‖ between the first and second commas, then press <Enter>. To

access the Suffixes table, type a ―?‖ between the third and fourth commas, then press <Enter>. To

access the Post-directions table, type a ―?‖ between the last and second to last commas, then press

<Enter>.

To enter a common name or landmark, enter the name as it would normally be written, as in the

following examples:


Page 12

METRO AIRPORT

VAN AUKEN LAKE

THE SHAWARMA SHOP

Since cross street names do not have street numbers, enter them using four commas (or spaces) instead

of five, as in the following example:

E,SCARBOROUGH,DR, ,

N SIMPSON AVE

Date Fields Use only numbers and omit spaces, as in these examples for January 10, 2007, and October 1, 2007,

respectively:

01012007

10012007

As the examples show, the system uses the eight-digit date entry format.

Date ranges are used in many places throughout the CAD system, particularly in report programs.

Date range fields include a From and Thru in the field names. For example:

All dates between the From and Thru Dates will be included in the program you run. If you only want

to use one date, simply enter the single date in both fields.

You also have the option of using the Calendar Date Prompt when entering dates. Please see page 15

for more information.

Height/Weight Height and weight fields are both numeric. Height is entered using three digits with the first digit being

the feet and the next two digits as inches. No quotes should be entered. For example, 6 feet is entered

as 600; 5 feet 2 inches is entered as 502. Weight is entered using three digits for the total pounds.

Name Fields When entering the names of people, enter the names in the following format:

LastName,FirstName,MiddleName,Suff ix

For example:

STEINER,ROBERT,JOSEPH,PHD

To display and choose from a table of valid suffixes, type a ―?‖ after the third comma and press

<Enter>.

When entering the names of organizations, enter the name as it would normally be written, as in the

following example:

NEW WORLD SYSTEMS

After you have entered a name and pressed <Enter>, the Global Name Search/Update window will

appear, listing all names (jacket files) currently on your system. If the name you entered does not

appear on the list, you must create a new jacket for that name and then select it.


Page 13

Phone Numbers Include the area code and omit the spaces, dashes and parentheses when entering phone numbers. For

example, (248) 269-1000 would be entered as ―2482691000.‖

Time Entries Use the 24-hour clock and the HHMMSS (Hours, Minutes, Seconds) for all time entries. For example,

2:40:09 a.m. would be entered as ―24009,‖ and 2:40:09 p.m. would be entered as ―144009.‖

NOTE: Seconds are required for all time entry fields that are six characters in length.

Informational Fields

These are data fields that are not mandatory, promptable, or validated. These fields can also be called

Optional because you do not need to complete them to create a record, and they do not require special

entry formatting. An example of an informational field would be free-form message field.


Page 14

PROMPTING TABLES AND SELECTING TABLE CODES

Throughout the CAD system, tables and table codes are used to standardize entries you will make

during the processing of records and other related information. All tables contain table codes.

Any field with a ―+‖ next to it will access a table and its table codes when you ―prompt‖ that field. To

prompt a table code field, position your cursor in that field and press <F4>. Another way to prompt a

field is to type a ―?‖ in the field and press <Field Exit>, then <Enter>.

Figure 5: Sample Table.

Once the list of codes is displayed, choose a code by typing a ―1‖ in the blank next to the code you

want, then press <Enter>. The window in which you were entering information will reappear with the

code you selected appearing in the field you prompted.


Page 15

CALENDAR PROMPT The Date Prompt appears when you prompt a date field. Each time you access the Date Prompt, the

current month and year will be displayed with today‘s date highlighted. Use the <Roll Up> and <Roll Down> keys to display the next month or previous month, respectively.

Figure 6: The Date Prompt window.

Use the Select Date field to enter the day of the month you want to use. The Month/Year fields are

defaulted with the current month and year, but you can change these fields if needed. Press <Enter>

once you have selected the appropriate date. The date you selected will now appear in the date field

you prompted.

Enter the

number of the

day you want

Current month

and year

defaulted

Page 17

CHAPTER 3

USING CAD

The heart of the CAD system lies in the Dispatch Entry window. This chapter will show you how to

enter incidents and give you the common entry standards for each field in Dispatch Entry.

In This Chapter Explanation of Dispatch Entry window elements 19

Creating an incident 22

Maintaining caller and complainant names 27

Other Dispatch input/output fields 29

Displaying hazards associated with incident locations 32

CAD messages 34

Indicators 35

Creating quick call and rapid call incidents 36

Tracking unit statuses 37

Setting up and using unit recommendations 39

Working with cleared calls 42

Starting status monitors 43


Page 18

OVERVIEW OF DISPATCH ENTRY PROCEDURES The Dispatch Entry window, or simply Dispatch, is the window you will use to record all dispatching

operations. Here is a general explanation of how it works:

1. A call comes in. You enter this information by specifying (at least) an Incident Type code and

Location (location information is usually entered by the CAD/E911 Interface) using data fields in

the Work Area. Other pertinent information can also be entered.

2. When you press <Enter>, CAD attempts to validate the incident location against your GEO

database. When this is successful, location-specific information is associated with the call, CAD

assigns a unique incident number, and the call drops into the call queue.

3. You determine the appropriate unit for the incident (CAD provides many features, including

automated recommendations, to assist you in making this determination).

4. As the incident develops and units are assigned, you record all aspects of incident and/or unit

information using various CAD commands, data fields, and function keys.

5. When the incident is over, you will clear the incident. This causes the following:

The call information disappears from the call queue.

CAD creates a record of all incident information accessible in Work with Cleared Calls and

Work with Incidents.

CAD changes the status for units associated with the call to ―Available for Call‖ so the units

can be recommended for subsequent incidents.

Chapter 3: Using CAD

Page 19

WINDOW ELEMENTS Because the Dispatch window is customizable, your window may look different than the one in Figure

7. However, most windows will contain the following elements:

Command Line

Work Area

Call Queue

Figure 7: Sample Dispatch Entry window.

Command Line

The Command Line is where you can enter any of the commands listed in Appendix D, or any of your

agency‘s custom commands. Dispatch commands have priority over information entered in the Work

Area, although some commands can be used in conjunction with information in the Work Area.

Typically, these commands require additional information called parameters. The character used

between parameters is called a separator. There are two types of separators: Like Command Separators and Different Command Separators. The Like Command Separator is used between

parameters that are similar, such as multiple units in the Dispatch command. The Different Command Separator is used between parameters that are different, such as the unit number and incident number

in the Dispatch command. In Figure 7, the Different Command Separator is a space character.

These separators are also customizable.

If you are unsure about the format or parameters used with a command, enter a question mark (―?‖),

then the Different Command Separator, then the command you are unsure of. If you enter the

command properly, the command and all parameters for the command replace your entry. You can

then type directly over this information. If you do not enter the command correctly, the system takes

you to Work with Commands/Function Keys, positioned to the entry most closely matching the

command you entered. You can also access Work with Commands/Function Keys by entering a

question mark (―?‖) on the command line.

After you enter the Dispatch window, you can access the CAD Command Line at any time, in any CAD

program, by pressing the Attention key (or <Escape> on most PC workstations).

Command

Line

Work Area

Call Queue


Page 20

Work Area

The work area contains the data fields where you can add or change information for a single incident.

In the default Dispatch window, this area contains a Hazard field where CAD displays the hazards

listed on page 32 according to special names, addresses, or situations.

Data elements (including colors) in the Dispatch window can be customized by your system

administrator. However, the system administrator cannot make certain labels red because CAD uses

this color to indicate special conditions. These conditions are as follows:

Data Element Color Condition

Caller or Complainant label red The Caller or Complainant has an existing jacket

record.

Incident Type label red Special response information (i.e., documents)

exists for the incident type.

Location label red GEO narrative exists for the incident location.

Nature of Call label red Narrative exists for the incident.

Call Queue

The call queue displays information for calls that have not been cleared. Depending on your agency‘s

setup, calls entered by one dispatcher may or may not be visible in the call queues of other dispatchers.

In the default Dispatch window in Figure 7, calls are ordered according to the following:

Undispatched calls are listed above dispatched calls.

Dispatched and undispatched calls are listed (top-to-bottom) by priority.

Same-priority calls are listed (top-to-bottom) oldest to newest according to the time the incident was

reported.

You can change the information in each line of the call queue by toggling the view. Up to three

different views are available. The information displayed in these views is also customizable.


Page 21

Data elements in the call queue use colors to indicate special conditions. The color specifications are

as follows:

Data Element Color Condition

Standard calls turquoise n/a

Quick calls white n/a

Incident Type, Incident Type Group,

and Incident Type Abbreviation

red The Incident Type specified for the call has

special response information (i.e.,

documents) attached to it.

Plate Number, License Plate State,

and Plate Hazard Y/N fields

pink Plate hazards are associated with a license

plate attached to a Quick Call or Rapid Call.

Name Hazards Y/N field blue Name hazards are associated with Caller or

Complainant Name.

Location, Common Name, Location

Type, Venue, Abbreviation, Cross

Streets One and Two, Access Street,

and Address Hazards Y/N fields

red Address hazards are associated with the

incident location.

Location, Common Name, Location

Type, Venue, Abbreviation, Cross

Streets One and Two, and Access

Street

yellow A location has not been GEO validated.

Incident Number and ORI# code blue The call was created by a dispatcher not

associated with the call ORI#.


Page 22

CREATING INCIDENTS Although an incident record consists of a large amount of information, much of this data is determined

by default entries (predetermined entries you can change). Typically, the only things you need to

specify in Dispatch Entry are the Incident Type and the Incident Location.

Incident Type

Incident Type is a promptable field where you specify a code for different kinds of situations. Because

the automated recommendations in CAD are determined using this code, it is important to choose the

one most applicable to the situation.

There are different kinds of Incident Type codes. These are determined by the Incident Type Group

code. The group code is usually specified in a one-character field immediately following the Incident

Type field. If your dispatch center dispatches for a single type of agency (police, fire, or EMS), you

will use only one Incident Type Group code. If your dispatch center dispatches for multiple types of

agencies, you will use up to four Incident Type Group codes:

P - Police

F - Fire

E - EMS

C - Combined

Combined Incident Types are combinations of police, fire, and EMS incident type codes. These are

designed for incidents such as traffic accidents, fires, and other situations requiring responses from

multiple agencies. Depending on how the individual code is set up, this will create one to three

individual incidents in the call queue.

Location Type

To create an incident record, you must also specify the incident location. Just as there are different

kinds of Incident Type codes, there are also different kinds of locations:

S - Street Address (e.g., 444 West Main Street Apt. 12)

X - Cross Street (e.g., West Main Street and South Crooks Road)

C - Common Name (e.g., McDonalds®)

O- Override (i.e., an address not contained in your GEO database)

Street Address, Cross Street, and Common Name locations are validated against your GEO database.

This database links locations to the following types of information:

Responding Police/Fire/EMS ORI#

Area, Section (used for reporting)

Police Beat (used for police recommendations)

Quadrant (used for fire recommendations)

District (used for EMS recommendations)

Override locations are not validated. Because of this, the above information is not taken from any

GEO record and therefore must be entered manually.

Typically, the Location Type field is located near the Location and Cross Street fields and defaulted

with S. Each of these different Location Types has particular formatting requirements.


Page 23

Street Address Location Types To enter Street Address location types, you can use commas or spaces between each element of address

information in the Location field. For example:

StreetNumber.Ext ,StreetDirect ion,StreetNa me,StreetSuff ix,Post-direct ion,Qualif ier

OR

StreetNumber.Ext StreetDirect ion StreetName StreetSuff ix Post-direct ion Qualif ier

If you use spaces instead of commas, CAD replaces the spaces with commas when the address is

validated in order to differentiate the address components. You cannot use a combination of commas

and spaces.

Street Direction and Street Suffix are promptable and validated, although you must use commas and

question marks to tell CAD you want to prompt these tables. Enter a question mark between commas in

an address to display, select from, and insert valid entries into the address. For example:

444,?,MAIN,?,S,APT 12

Addresses which do not use all of the address elements should be entered with commas separating the

remaining information. For example:

444, ,MAIN,, ,

Cross Street Location Types You can use the Location field to enter Cross Street location types, or you can enter the first cross

street in the Location field and the second cross street in the Cross Street field. Like the Street

Address location type, you can use commas or spaces to differentiate the address components.

If the Location field is only being used to enter a Cross Street, the two street names must be separated

by a slash ―/‖. For example:

First/Main

Common Name Location Types If your GEO database contains records for well known locations (e.g., restaurants, public parks,

landmarks, etc.), you can enter these types of locations by using Common Name location types. To

enter Common Name location types, you simply enter the name. For example:

Location . . . :MCDONALDS

When specifying a common name, there is no need to change the entry in the Location Type field, nor

is there a need to use commas or spaces to differentiate the address elements. However, you must enter

the common name exactly as written in the GEO master file in order to find a match in the GEO

database. If you do find a match, the common name you enter is replaced with the street address

specified in the GEO record.

If you do not score a hit in the GEO database but you are sure a common name GEO record exists, do

the following:

Enter the name of the location in the Location field.

Change the entry in the Location Type field to C (for Common Name).

Press <Enter>.

In the GEO Prompt, search through the existing common name GEO records and select the appropriate

entry.


Page 24

NOTE: The Common Name window, which allows a user to select a common name, can be accessed by

entering an address followed by a common name in the qualifier portion of the location field. The

Common Name window then enables you to select the common name that you would like to use.

Override Location Type This location type is provided so you can enter a call quickly should your GEO database not contain a

record for the incident location. You can enter almost anything in the Location field with an override

Location Type. Because these locations are not validated against the GEO database, Responding ORI,

Area, Section, and Beat are not taken from a GEO record and therefore must be entered manually. If

you know the general area where an incident is occurring, you can use the GEO Prompt to retrieve

GEO data from an existing GEO record using this Location Type.

GEO Prompt When the GEO Prompt window appears, it means the Location information entered cannot be matched

to a single record in the GEO database.

Figure 8: The GEO Prompt window.

In order to record a location that CAD accepts, you can use this window to do one of the following:

Return a valid location (with a Location Type of Street Address, Common Name, or Cross Street)

to the previous window with response information for a GEO record listed here.

Return an invalid location (with a Location Type of Override) to the previous window with

response information for a GEO record listed here. This is often the fastest way to create an

incident record.

Press the <F7> key to display the Street Prompt. While the GEO Prompt lists all locations defined

in the GEO database, the Street Prompt (see the image that follows) lists all locations entered in

the Streets database, which may contain locations not defined in the GEO database. Locations can

be searched for and selected from the Street Prompt just as they are from the GEO Prompt. The

Street Prompt also lists street name aliases. If, for example, you are looking to select ―Alden Ave‖

and there are only entries in the GEO Prompt for an ―Alden St.,‖ you can check the Street Prompt

to see if the former street is an alias of the latter. All street names and aliases are listed in the

Street Name column. Aliases are indicated in the Alias For column.


Page 25

NOTE: If the address in the Street field of the GEO Prompt is valid, <F7> will NOT display the Street

prompt. Also, a location selected from the Street Prompt that has a street name and/or address that has not

been defined in the GEO database may not be selected. For example, if ―26000 Alden‖ is selected from

the Street Prompt, but Alden has only been defined in the GEO database from 26387 through 28787, then

―26000 Alden‖ will not be accepted.

These options are detailed by Location Type:

Street Address Location Type 1. If the Location Type field is not S, specify S in this field and press <Enter>.

2. Use Option 1 to select a GEO record from the list.

3. In the Street field, specify an address number within the valid range for the record you selected.

Common Name Location Type 1. If the Location Type field is not C, specify C in this field and press <Enter>.


Cross Street Location Type 1. If the Location Type field is not X, specify X in this field and press <Enter>.


Override Location Type Use Option 2 or 3 to select a GEO record from the list.

The difference between Options 2 and 3 is that 2 uses the street name and response information of the

record you select. The remaining information in the Street field (i.e., address number) returns to the

previous window. Option 3 uses only the response information of the record you select. All

information in the Street field (i.e., street name, address number, etc.) returns to the previous window.

GEO Verification Incident Type Occasionally, you may need to verify location information without creating an incident. For example,

you may want to determine the responding police ORI# for an address before creating the call. You

can do this with the GEO Verification Incident Type code.


Page 26

To GEO-verify an address, enter this code in the Incident Type field and enter the location in the

Location field. If the address is valid, response information returns to the appropriate fields. If the

address in invalid, the GEO Prompt appears.

This code is specified in CAD Jurisdiction Control. Many agencies use GEOV and have this code

defaulted in the Incident Type field.


Page 27

ENTERING NAMES IN DISPATCH AND INCIDENT MAINTENANCE To enter names, you must use commas between each element of name information. For example:

LastName,FirstName,MiddleName,NameSuffix

Name Suffix is a promptable field used to record such things as Dr., Sr., III, etc.

Name information (Caller or Complainant) entered in the Dispatch window or in an incident record can

be stored in Work with Names and/or a jacket record. If stored in Work with Names, the name

information is linked only to the incident record. If stored in a jacket, the name is still listed in Work

with Names, but it is also listed in Global Name Search/Update, a list of names used by all NWS Public

Safety software. The information in Work with Names is, in this situation, the link between the

incident record and the jacket record.

Without any parameters, a name entered in the Dispatch window stores the record only in Work with

Names. A name entered in Incident Maintenance without any parameters takes you to the Global Name

Search/Update, where you can create a new jacket for the individual or create a link to an existing

jacket. This is the only difference in name processing between Dispatch and Incident Maintenance.

In the Dispatch window or in Incident Maintenance, you can determine how name information is

created or stored by using special parameters. Three characters make up these parameters:

Character placed in front of a name: When adding a name, this tells CAD to:

+

Or

=

Prompts Name Maintenance

Store name in Work with Names

? Store the name in Work with Names and

create jacket for the individual

The table below shows examples of where name records will be created if you make certain entries in

Dispatch Entry or Incident Maintenance.

If you make this entry . . . A name record will be created in . . .

+Doe,John,, Work with Names

=Doe,John,, Work with Names

?Doe,John,, Work with Names and Global Name Search

/ Update


Page 28

When a name is already attached to an incident, you can use these same characters to modify the

existing record or change how the name information is stored.

If you enter this when changing existing

information for “John Doe” in Dispatch

or Incident Maintenance:

This tells CAD to:

+Doe,John,, or

=Doe,John,,

Go to Work with Names. If the name was

previously attached to a record in Global Name

Search/Update (Jackets), the Jacket is detached

from the incident record but not deleted from

the Global Name Search/Update.

?Doe,John,, Go to Global Name Search/Update. This

allows you to create a jacket from the

information in Work with Names.

+oe,John,, or

=oe,John,, or

?oe,John,,

Go to the existing record, whatever type that

might be. If the name is attached to a record in

Work with Names, you‘ll go to Work with

Names. If the name is stored in a jacket, you

will go to Global Name Search/Update.


Page 29

OTHER DISPATCH INPUT / OUTPUT FIELDS The following are other data fields that may or may not be used in your Dispatch window, depending

on how the window has been customized by your system administrator. Most of these fields contain

default entries that you can change if necessary.

Incident Status Use this mandatory field to indicate the Incident Status. Typically, this is used to indicate if the

incident is in progress, not in progress, or on hold. Valid entries for this field are set up in the Status

for Incident Types fields on window four of CAD System Tuning.

Priority Use this mandatory field to indicate the priority of the incident. This is a number, 1-9, and is used to

sequence calls in the Call Queue. During dispatch operations, you can leave this field blank to use the

priority assigned to the Incident Type.

Phone Use this field to record the phone number of the caller reporting the incident. If you are using the

CAD/E911 Interface, this information is entered (for E911 calls) according to data received from the

PSAP equipment.

Venue If you have GEO verified the location of the incident, this mandatory and promptable field contains the

venue code that corresponds to the incident location. Venue is the major division used to separate

different areas of the CAD coverage area. The default venue is assigned in the CAD Jurisdiction

Control File Maintenance window S1.

Nature of Call Use this field to record a brief description of the incident. This information is recorded in the incident

record and is accessible in Incident Maintenance when the call is cleared.

Call Source Use this mandatory field to record the source of the incident information (e.g., E911, alarm panel,

walk-in, etc.).

Assigned Beat If you are dispatching in an agency that uses Dispatcher Assignments, you can use this field to change

the Assigned Beat for a call. This essentially changes the Patrol Beat for the call without changing the

Patrol Beat for the GEO record where the incident is located. By specifying a beat code in this field

that is contained in a different Dispatcher Assignment, the call ―moves‖ from your call queue to the call

queue of a dispatcher using the Dispatcher Assignment containing the beat you specify.

Additional Information Use these fields to briefly record any other information for the incident. After the call is cleared, this

information is accessible in the incident narrative.


Page 30

Primary Unit If no units have been dispatched/arrived for the incident, you can use this field to record the

primary/first unit either to be dispatched or to arrive. Make this distinction by using the

Dispatched/Arrived/Clear field following the Secondary Unit field (in the default Dispatch window

format). If a unit has been dispatched or arrived for the incident, this field is read-only. You must use

the Command Line to change units in this situation.

Secondary Unit If no units have been dispatched/arrived for the incident, you can use this field to record the secondary

unit either to be dispatched or to arrive. Make this distinction by using the Dispatched/Arrived/Clear

field following the Secondary Unit field. If a unit has been dispatched or arrived for the incident, this

field is read-only. You must use the Command Line to change units in this situation.

Dispatched/Arrived/Clear Use this field to specify the status of the units specified in the Primary/Secondary Units field. Valid

entries are:

a space character = Dispatched

A = Arrived

C = Cleared (incident is clear, units are Available, Dispatched)

Report Required Use this mandatory field to indicate ―Y‖ or ―N‖ if a report is required for this incident.

Wrecker/Ambulance District This entry is used to create a list of available wreckers for the incident location. See the

Wrecker/Ambulance Rotation documentation for more information.

Responding ORI# If you have GEO verified the location of the incident, this mandatory and promptable field contains the

ORI# code of the responding agency (Police, Fire, or EMS determined by the Incident Type Group

code) specified in the GEO file for the area of the incident.

However, this field can be set up to default to a specific user-defined ORI # instead of the ORI #

associated with the call‘s GEO address. To do this, do the following:

1) In CAD System Tuning window #3, type a ―Y‖ in the Use Default ORI field. An ―N‖ in this

field will prevent the use of this default override ORI.

2) At the Work with CAD Screen Formats window, select with an Option 2 the screen format to

which you would like to apply the Default ORI process. The screen format window will appear.

Position your cursor anywhere within the words Responding ORI and press <F9>. The CAD

Screen Design Maintenance window will appear for that field. In the Default field, type the ORI #

that you would like to use as the Default ORI. Press <Enter> to save your work.

3) At the Work with CAD Screen Formats window, select Option 14 to recompile the screen.

Area If you have GEO verified the location of the incident, this mandatory and promptable field contains the

area code for the location of the current incident. This information is used for reporting purposes.


Page 31

Section If you have GEO verified the location of the incident, this mandatory and promptable field contains the

section code for the location of the current incident. This information is used for reporting purposes.

Beat Use this promptable field to specify a beat code. This code represents a division of the CAD coverage

area where a certain group of police units are assigned. This is used to compile police

recommendations. If this information exists in the GEO file for the current incident, it is entered for

you. If your agency is using Beat Recommendations, this is a mandatory field.

Quadrant Use this promptable field to specify a quadrant code. This code represents a division of the CAD

coverage area that a certain group of fire units are responsible for. This is used to compile fire


you.

District Use this promptable field to specify a district code. This code represents a division of the CAD

coverage area that a certain group of EMS units are responsible for. This is used to compile EMS


you.


Page 32

HAZARDS When you bring an existing call into the Work Area, CAD displays hazard information associated with

addresses, names, and vehicles (if your Dispatch window is set up to display hazard information).

Some of these hazard checks depend on use of other NWS Public Safety software modules. Hazard

checks can be disabled in CAD Jurisdiction Control.

Hazard

Abbreviation

Hazard

Type

Hazard Type and

Default Color

Description

HouseWatch ABLD Address—Red A record exists in Work with GEO/Location matching the GEO

search criteria.

A-CarrCrim ACRM Address—Red A career criminal listed this address as a residence.

GeoDocumnt AGEO Address—Red A document is associated with the GEO record for the address.

FirePrePln AFFD Address—Red A fire pre-plan exists matching the GEO search criteria.

A-GunPermt AGRS Address—Red A gun permit record exists for an individual at the address

(including expired ones).

FireHydrnt AHYD Address—Red This address falls within the same GEO range of a hydrant.

A-JcktAlrt AJAL Address—Red This address has a jacket associated with it that has an alert

attached to it (including an expired one).

A-KwnOfndr AKOS Address—Red A known offender listed this address as a residence.

A-OrdrProt AOOP Address—Red An active Order of Protection record exists matching the GEO

search criteria. Will display only if canceled date = 0 and

expiration date = 0 or the expiration date is greater than the

current date.

A-PriIncdnt APRI Address—Red A prior incident was found using the GEO search criteria. In

the Change Incident Type window, the Number of Days for

Hazard Check field must be greater than the number of days

since the prior incident occurred. The entry in the Minimum

Number of Hazards field determines how many of this incident

type must occur prior to this call for the hazard to be displayed.

If 0-1 is entered, the first time the incident occurs the hazard

will display.

A-GunRegis AGRS Address—Red A gun registration record exists for an individual who resides at

the address.

A-CaseSusp ACSS Address—Red A suspect for a current case resides at the address. If the case

is locked and the CAD employee does not have authority to

view locked cases, this hazard will not display for them. The

case status must be open (5th

position of Alternate field in table

0090).

A-WantWarr AWWS Address—Red An active want/warrant record exists for an individual who

resides at the address. Will not display if the warrant is

canceled, night canceled, or closed and the user does not have

closed record access.

AlarmPermt AALP Address—Red Alarm permit exists for this address.

N-CarrCrim NCRM Name—Blue The caller or complainant is a career criminal.

N-Gun NGPS Name—Blue A gun permit record (including expired ones) exists for the

jacket attached to the incident.

N-JcktAlrt NJAL Name—Blue A jacket attached to the incident has an alert (including expired

ones) attached to them.

N-KwnOfndr NKOS Name—Blue A jacket attached to the incident is a known offender.

N-OrdrProt NOOP Name—Blue An active Order of Protection record exists for a jacket

attached to the incident. Will display only if canceled date = 0

and expiration date = 0 or the expiration date is greater than the


Page 33

Hazard

Abbreviation

Hazard

Type

Hazard Type and

Default Color

Description

current date.

N-GunRegis NGRS Name—Blue A gun registration record exists for a jacket attached to the

incident.

N-CaseSusp NCSS Name—Blue A jacket attached to the incident is a suspect for a current case.

N-WantWarr NWWS Name—Blue An active want/warrant record exists for a jacket attached to the

incident. Will not display if the warrant is canceled, night

canceled, or closed and the user does not have closed record

access.

V-CaseSusp CSS Plate—Pink The license plate entered is cross-referenced to an open case in

which an associated subject is a suspect.

LicnsPrior VDLN Plate—Pink The driver‘s license number entered was involved in a prior

incident.

PlatePrior VPLT Plate—Pink The license plate was involved in a prior incident.

StolnVehcl VSTV Plate—Pink The license plate entered belongs to a stolen vehicle.

V-WantWarr VWWS Plate—Pink An active want/warrant record exists for the registered

owner/driver of the vehicle. Will not display if the warrant is

canceled, night canceled, or closed and the user does not have

closed record access.

You can also access the Hazard Display for an incident with your agency‘s Hazard command/function

key (this is normally F7 but could be set to something else depending on your agency). This window

allows you to browse through and display all hazards for addresses, names, and license plates

associated with a call.


Page 34

MESSAGES If your Dispatch window contains a Hazard field (to display hazard information), this field also

displays messages, colored red, to alert you of other CAD-related information.

Message Meaning

REDUNDANT INCIDENT #

incident number

An active call in the call queue exists for a location in the

same GEO record (a nearby address). Press <Enter> again to

drop the call into the call queue.

NO E911 CALLS If using the CAD/E911 Interface, this means that there are no

unanswered E911 calls.

NO E911 CALLS FOR POSITION If using the CAD/E911 Interface, this means that there are no

unanswered E911 calls assigned to your phone position.

NO CALLS ON HOLD CAD allows you to place a call, which is being created, on

hold (i.e., save the data you have entered) if you must stop the

entry of one call to do something else. You can later bring the

data back into the Work Area with a different

command/function key. If you use this command/function

key when there is no call on hold, this message appears.

See page 35 for more information on the Call On Hold and

Call Off Hold functions.

INCIDENT CURRENTLY

RECALLED

CAD allows you to recall (i.e., reactivate) cleared calls. This

message appears if you attempt to recall an incident that has

been recalled and has not yet been cleared.

See page 42 for more information on recalling incidents.

NO UNITS TO RECOMMEND There are no police recommendations.

There are two reasons this may happen. The first is that there

are no units assigned to the incident beat and no units

assigned to the Backup Beat(s). The second reason is that the

Incident Type record may specify a certain unit type for the

incident, and no units of this type are available in the incident

beat or the Backup Beat(s).


Page 35

INDICATORS Your system administrator can set up two one-character fields in the Dispatch window to alert you of

the following information:

Calls On/Off Hold This indicator, a pink, reverse image H character, means there are calls on hold. Use your Call Off

Hold command/function key to retrieve the call on hold.

The way in which calls are put on and off of hold depends on how the commands are set on your

system. Typically a call that is active on the Dispatch Entry window is put on hold by pressing <F13> and taken off hold by pressing <F14>. In order to access the Work with Calls on Hold window, at

least two calls must be placed on hold and the command or function to release them performed (in this

example <F14>). Calls that are on hold can be selected for working with via Option 1 or deleted via

Option 2. The ―Original ID‖ column displays the dispatcher who originally put the call on hold. If the

call is placed on hold a second time, that dispatcher‘s name will appear in the ―Received By‖ column.

Figure 9: The Work with Calls on Hold window.

E911 Calls This indicator, a yellow, reverse image E character, means that there is an unanswered E911 call. Use

your E911 command/function key to retrieve the call on hold. Your agency must have purchased the

CAD/E911 Interface for this indicator to work.


Page 36

QUICK CALLS/RAPID CALLS In the Dispatch Entry window, you can use the QCE or RCE commands (or your agency‘s custom

equivalents) to access windows containing the minimum fields necessary to create a quick call or rapid

call.

Quick Calls

Quick Calls are typically used for low priority and/or officer-initiated incidents. These calls are

numbered differently than regular incidents, and are listed in Work with Quick Calls when cleared.

These calls are not listed in Work with Incidents when cleared. Quick Calls can be converted to

regular calls with the QCR command (or your agency‘s custom equivalent).

Figure 10: The Quick Call Entry Prompt window.

License Plates can be run through NCIC (if that interface is available) or the New World Systems local

database.

Multiple license plates or driver‘s licenses may be entered into the incident by pressing <F10>.

You can also enter Quick Calls without accessing the Quick Call Entry Prompt by using the QCE

command (or your agency‘s custom equivalent) with all valid parameters.

Rapid Calls

Rapid Calls are regular incidents numbered with the conventional incident counter, and are listed in

Work with Incidents when cleared.

Figure 11: The Rapid Call Entry Prompt window.

License Plates entered here can be run through NCIC (if that interface is available) or the New World

Systems local database.

Multiple license plates or driver‘s licenses may be entered into the incident by pressing the <F10> key.

You can also enter Rapid Calls without accessing the Rapid Call Entry Prompt by using the RCE

command (or your agency‘s custom equivalent) with all valid parameters.


Page 37

UNIT STATUS CAD tracks the status of all units and uses this information to compile recommendations. You can

update these statuses with CAD commands.

Units can be ―off-shifted‖ with the OFS command (or your agency‘s custom equivalent) in the

Dispatch window or with Option 9 in Work with Unit Assignments. Units can be ―on-shifted‖ with the

ONS command in Dispatch or with Option 7 in Work with Unit Assignments. Units that are ―on-shift‖

are automatically given a status of Available, and are subject to be assigned the following statuses:

Code Status Description Commands that

assign this status:

Can be assigned to units

with status codes of:

A Available Unit is available for

calls.

ONS R

CAP UAP A-Q

CCP Must be on an incident

B Assigned Unit is assigned to a call

by MDT.

ASG A G J *

C Dispatched Unit has been contacted

and dispatched to a call.

DSP A B G J P Q*

RRC RRN Must be on an incident

D Enroute Unit has called in and is

going to the incident

location.

ENR B C

E At Scene Unit has arrived at the

incident location.

ASP A B C D G H

F Quick Call Unit is assigned to a

Quick Call.

QCE A G J *

G At Scene 1

Available

Unit is at the scene of

the incident and is

available for calls.

AAP B C D E F

H Depart

Scene 1

Unit has left the original

incident location and is

still assigned to the call.

DS1 E F G

I At Scene 2 Unit has arrived at a

secondary incident

location.

AS2 E F G H

J At Scene 2

Available

Unit is at the secondary

scene of the incident and

is available for calls.

AA2 E F G H I

K Depart

Scene 2

Unit has left the

secondary incident

location.

DS2 I J

L In Station Unit is in station. INS B C D E F G H I J K

M Report

Writing

Unit is writing reports. URP A-Q

N Out of

Service

Unit is performing

maintenance duties and

UOP A


Page 38

Code Status Description Commands that

assign this status:

Can be assigned to units

with status codes of:

(Repair) is unavailable for calls.

O Out of

Service

(Admin.)

Unit is performing

administrative duties and

is unavailable for calls.

UBP A

P MoveUp Unit has moved to

another station (usually

because a fire station is

temporarily

understaffed).

MOV A

Q Standby Unit is ready to respond

to a particular call.

SBY A

R Off Shift Unit is out of service. OFS A

* Indicates that units with a status specified as an Additional Recommendation Status in CAD Jurisdiction Control may also be

assigned this status.


Page 39

RECOMMENDATIONS When set up correctly, CAD can recommend local units for police, fire, and EMS incidents. Police

recommendations function differently than fire and EMS recommendations, but all types provide a list

of available unit numbers and allow you to quickly record the status of dispatch operations for

recommended units.

Police Recommendations

These recommendations are based on incident location and incident type. To access the Police

Recommendations window, use the BET command (or your agency‘s custom equivalent), or pull the

police incident into the Work Area and use your agency‘s Unit Recommendations command/function

key.

Figure 12: The Police Recommendations window.

This window displays a list of available units within the incident beat. These units are followed by

available units in beats specified as backups to the incident beat. To dispatch any of these units, simply

type ―D‖ in the Option field for the unit(s) you want to dispatch and press <Enter>.

If there are no recommendations for an incident type and location, CAD displays a message in the

Hazard area.

Fire/EMS Recommendations

Your system administrator can set up Run Cards that define unit recommendations for fire or EMS

incidents. These recommendations are based on incident location, incident type, and time of day. To

access the Fire/EMS Recommendations window, use the IND command (or your agency‘s custom

equivalent).


Page 40

Figure 13: The Fire/EMS Recommendations window.

NOTE: Pressing <Enter> in the above situation (Figure 13) changes the status of E1A to Dispatched, and

changes the status of T1A to Standby. The function key assignments shown here may be different in your

agency.

Use this window to perform dispatch operations for the current Fire or EMS incident.

Use the Option fields to specify status commands for the specified units.

Use the Unit fields to specify different units for the incident.

Use the Command Line to execute CAD Commands.

Recommendations are organized into response levels. Typically, you will execute all recommendations

within a level at once. Should the situation get worse, you can upgrade the response level for the

incident with your agency‘s Upgrade Run Card command/function key. This shifts the

recommendations for the next response level to the left and places the recommended status commands

into the corresponding Option fields.

Next to the Option fields listed down the left of this window are six-character Unit fields. As you

upgrade the response level for an incident, these fields display the identifying codes for the selected

units. You can change and/or add unit codes in these fields if necessary. If NONE appears in one of

these fields, it means that the recommended unit or type of unit is unavailable. If necessary, use your

agency‘s Extended Unit Status Display or a Unit Status Monitor, where you can view all units within

your Jurisdiction.

Command

Line

Option Field

Unit Field


Page 41

The unit status commands you use in this window are user-defined, which means you can create them

in the Work with Commands window. The following is a list of New World commands that can be

copied to create new unit status codes for the Fire/EMS Recommendations window.

Unit Status New World Status Command

Available CAP, UAP

Assigned ASG

Dispatched DSP

Enroute ENR

At Scene ASP

At Scene 1 Available AAP

Depart Scene 1 DS1

At Scene 2 AS2

At Scene 2 Available AA2

Depart Scene 2 DS2

In Station INS

Report Writing URP

Move Up MOV

Standby SBY

Move Up2 MV2

If there are no recommendations set up for an incident type/incident location/time of day combination,

the Fire/EMS Recommendations window contains only a series of Option and Unit fields. In this case,

you can use the Unit fields to specify units and execute commands for those units in the corresponding

Option fields.

Function Keys

Function keys and commands in CAD can be user-defined. Because of this, we cannot document the

exact function keys and commands for various operations. In the Fire/EMS Recommendations

window, however, CAD searches for the following functions and displays them in the window border if

they are executed with a function key:

Hazards (associated with the incident as explained on page 32)

Monitors (Unit Status Monitor with Inquiry capability)

Recommendations (the original recommendations for the run card)

Tones displays the list of tones associated with the units to be dispatched

Upgrade (use the next set of recommendations)

Previous (retrieve the previous command on the Command Line)

Narrative (Incident Narrative)


Page 42

WORK WITH CLEARED CALLS Occasionally, you may need to reopen or access a call (regular incident or a quick call) that has already

been cleared. In the Dispatch Entry window, you can use your agency‘s Cleared Call File

command/function key to access Work with Cleared Calls (the default is <F11>). This window

contains various options you can use to access information for calls cleared from Dispatch Entry.

Figure 14: The Work with Cleared Calls window.

Of particular note here are the Create and Recall options. Use Option 10 (Create) to ―recreate‖ a call

here in the Dispatch Entry window. The call receives a new incident number, and existing narrative

attached to the call is not retained.

Use the Recall option to reopen a cleared call in the Dispatch Entry window. The call uses the original

incident number and previous narrative attached to the call is retained. A Quick Call cannot be

recalled, but it may be brought back into the Dispatch Entry work area as a regular call by using the

Create Incident command. A call that has been recalled will have an asterisk displayed to the left of the

date.

When a call is recalled, a CAD System Narrative document is automatically created and attached to the

cleared call. To view this document, use option 24 to access the Work with Documents window. From

this window, use option 5. The document will display in the format shown in the figure below.

Figure 15: The Free Form Document window.

This column

indicates if the

Report Reqd

field in Incident

Maintenance

has a ―Y‖ or

―N‖ in it

An asterisk

in this

column

indicates the

call has been

recalled

Timestamps

indicate what

time the

incident was

recalled and

made active


Page 43

MONITORS Status monitors are self-refreshing AS/400 displays showing various types of dispatch information.

These displays can only appear on AS/400 terminals that have not yet been signed on to the AS/400. In

the upper right corner of the AS/400 Sign On display (see Figure 16) is an ID number you must use to

identify the terminal to be used as a monitor. You cannot specify the display station ID of a terminal

on an alternate sign-on display. You can start monitors in the CAD Control window, which appears

before entering the Dispatch window (see page 52).

Figure 16: The Sign On window.

CAD supports four kinds of status monitors:

Unit Status Monitors

Call Queue Monitors

Message Monitors

Incident Status Monitors

NOTE: If monitors are not displaying, perform a CAD reset.

The

Display

ID


Page 44

Unit Status Monitors Unit status monitors display information for units within an ORI, within multiple ORIs (using

Combined Dispatch codes), or within a portion of an ORI (using Dispatcher Assignments). There are

six different Unit Status Monitors labeled U-Z, with their numbers displaying in the description column

(1, 3, 6-9). Custom unit status monitors can be created as well. Monitors that are numbers rather than

letters, are NWS supplied and cannot be modified.

Some of the unit status monitors have columns titled ―ETim‖ or ―ET‖ in them. These columns

represent the last time the unit reported in or had their status changed, in minutes. Anything exceeding

99 minutes displays as ―++.‖

Figure 17: Code U Monitor, Type 1.

Figure 18: Code V Monitor, Type 3.


Page 45

Figure 19: Code W Monitor, Type 6.

Figure 20: Code X Monitor, Type 7.


Page 46

Figure 21: Code Y Monitor, Type 8.

Figure 22: Code Z Monitor, Type 9.


Page 47

Figure 23: Unit Status Monitor 4.

NOTE: In CAD System Tuning window CD0970S2 is field Show Elapsed Time on Mntr #4. When set

to Yes, the monitor will show the elapsed time, in minutes, since the unit last checked in or had its status

changed. When set to No, the monitor will show the time that has elapsed, in minutes, since a unit last

checked in or had its status changed. A time greater than 99 minutes will show as ―++.‖

Figure 24: Fire Station Unit Monitor 6.

NOTE: Regarding Unit Monitor 6: In CAD System Tuning window Number 1 is the Compress Fire

Monitor #6 field. If set to Yes, then only units that are on a call will display in this monitor. If set to No,

all units currently assigned to a station, regardless of available or not, will display.

This monitor displays Fire and EMS units under their current stations. Table 3006 must have the stations

entered in this table in order to display on this monitor.

All Unit Status Monitors use the same color codes to indicate different statuses for the units displayed:


Page 48

Color Status

Green Available/Assigned/Moveup/Standby

Yellow Dispatched

Yellow, Underlined En Route

Blue At Scene 1/At Scene 2

Turquoise At Scene/Available/At Scene 2

Available/Depart Scene 1/Depart Scene 2/In

Station

White Quick Call

Pink Report Writing

Red Admin. Out of Service

NOTE: Units on monitors display in four or six character lengths depending upon what is set in CAD

System Tuning window #3, in the Extended Unit field. If set to Yes, the units will display in 6 characters,

set to No, four characters. This applies to all types of monitors.

Call Queue Monitors Call Queue monitors display all active incidents for the ORI#, Combined Dispatch code, or Dispatcher

Assignment specified. A user defined command/function key from Dispatch will show the second and

third views of the Call Queue.

Figure 25: Pending Calls Monitor 1.


Page 49

Figure 26: All Calls Monitor 2.

Figure 27: Active Calls Monitor 3.


Page 50

Message Monitors Message monitors display all CAD message traffic for the ORI#, Combined Dispatch code, or

Dispatcher Assignment specified. Incident Created messages appear in white, MDT Emergency

messages appear in red, and all others in green.

Figure 28: CAD Message Monitor.

Incident Status Monitors

Figure 29: Incident Status Monitor 5.


Page 51

NOTE: The type 5 monitor is especially useful for fire departments because it will display four units at a

time as well as the time since their last contact.

Figure 30: Incident Monitor 7.

Incident Monitor 7 displays incidents, respective units, and location. This monitor is New World

Systems supplied and cannot be changed. The incidents are sorted by priority, call date/time, and

incident number.


Page 52

Step-by-Step: Starting a Monitor in CAD Control

1. From the Dispatcher Menu, select Option 1, Dispatch Entry.

Figure 31: The CAD Control window.

2. The CAD Control window will appear. Use the Monitor and Message fields to specify the display

station ID number for an AS/400 terminal you want to use as a status monitor. The device number can

be obtained from the Sign On window. For each monitor you specify, you must also specify a Monitor

Type code, and a Combined Dispatch Code or Dispatcher Assignment. Press <Enter>.

Once you start a monitor in CAD Control, you have exclusive control over it. Other users cannot enter

CAD Control and make changes to your monitor specifications. When you leave the Dispatch window,

all monitors you have control over are ended.

Monitor fields

Monitor type

field

Combined

Dispatch Code

field

Dispatcher

Assignment

field

Page 53

CHAPTER 4

CAD REFERENCE

This chapter is designed to be a reference/how-to guide to the programs you will use when working

with your CAD system. All programs (windows) are described in the order in which they appear.

This chapter will describe the following menus, which can be accessed from the CAD Main Menu:

In This Chapter Dispatcher Menu 54

CAD Inquiry Menu 78

To find out where you can get information on the other CAD Main Menu options, please see the table

below:

For more information on the . . . Please see . . . Supervisor Menu CAD System Administrator’s Guide

GEO Processing Menu CAD System Administrator’s Guide

System Administrator Menu CAD System Administrator’s Guide

Police/Sheriff Inquiry Menu Various Law Enforcement Records manuals

Fire Inquiry Menu Fire Records Master Files

Interface/Module Menu CAD Interfaces Training/User’s Guide


Page 54

DISPATCHER MENU Use the Dispatcher Menu to perform basic CAD functions.

From the Computer Aided Dispatch Main Menu, select Option 1, Dispatcher Menu.


The Dispatcher Menu will appear.

Figure 33: The Dispatcher Menu.

Selecting

Option 1,

Dispatcher

Menu

Chapter 4: CAD Reference

Page 55

CAD CONTROL The CAD Control window is the entry point to the Dispatch Entry window. This window has two main

functions:

Determine which calls appear in the call queue of the Dispatch Entry window.

Specify the AS/400 device names to be used as monitors.

From the Dispatcher Menu, select Option 1, Dispatch Entry.


The CAD Control window will appear.


Monitor fields

Selecting

Option 1,

Dispatch

Entry


Page 56

Step-by-Step: Defining Your Dispatch Entry Window’s Characteristics

1. From the CAD Control window, use the ORI # field to enter the jurisdiction code of the ORI for

which you are dispatching. Prompt this field to choose a valid code from the Jurisdiction Prompt.


2. Use the Combined Dispatch Code field if you are dispatching for multiple jurisdictions. Prompt this

field to select a valid code from the Combined Dispatch Code Prompt. All calls from ORIs within this

code will be displayed in your Dispatch Entry call queue.

3. Use the Dispatcher Assignment field to limit the calls displayed in your Dispatch Entry call queue to

calls from certain beats. Each Dispatcher Assignment code contains specific beats which are assigned

in the CAD Jurisdictional Control window (see the CAD System Administrator‘s Guide).

4. The Shift and ID # fields identify your work shift and personnel ID code, respectively. Prompt these

fields for valid entries.

5. Use the Monitor fields to set up the display devices you want to use as status monitors.

Devices identify the display device names to be used as status monitors. Display device names are

located in the upper-right corner of AS/400 sign-on windows.

Prompt the Type field to choose from a valid list of monitor types. See page 43 for more

information on monitor types.

Prompt the Code field to select a valid Combined Dispatch Code for the status monitor. Use this

field only if you are dispatching in a multiple jurisdiction environment.

Prompt the DspAsn field to select a valid Dispatcher Assignment code for the status monitor.

In the Message field, enter the display device name to be used as a message monitor.

6. The Call Queue Type field is used to indicate what type of calls will be displayed in the queue on the

Dispatch window. Pending calls (1), Active calls (3), or Both active and pending calls are available

(2).

7. The remaining fields below the Call Queue Type are used by customers with the E911, CAD Mapping,

and/or ProQA modules. Please refer to the documentation specific to these applications for further

details.

8. When you are finished making entries in this window, press <Enter> to advance to the Dispatch Entry

window.


Page 57

EXTENDED UNIT STATUS DISPLAY The Unit Status Display window shows all active units within the ORI, Combined Dispatch Code, or

Dispatcher Assignment you define. Use the first Extended Unit Status Display window to determine

what units you want displayed in the Extended Unit Status Display.

From the Dispatcher Menu, select Option 2, Extended Unit Status Display window.


The Extended Unit Status Display window will appear.

Figure 38: The Extended Unit Status Display window.

Selecting

Option 2,

Extended Unit

Status Display


Page 58

Step-by-Step: Using the Extended Unit Status Display Window

1. From the Extended Unit Status Display window, the user‘s home ORI # defaults. The Combined

Dispatch Code and Dispatcher Assignment fields are optional. The table below displays what will

happen if certain combinations are entered. When you are finished making entries in this window,

press <Enter>.

Figure 39: The Extended Unit Status Display window.

If you enter. . . Then Unit Status Display shows . . .

Only an ORI # All units with the ORI number you entered.

An ORI # and Combined Dispatch Code All units in all ORI numbers of the Combined

Dispatch code you entered.

An ORI # and Dispatcher Assignment All units with Assigned Beats in the Dispatcher

Assignment code you entered.

2. The Unit Status Display window will appear. Each unit, according to their status, will appear in

different colors. A table displaying the different colors and statuses are listed below. An asterisk (*)

next to a unit indicates the unit is a MDT unit. You must have New World‘s Message Switch module

for asterisks to appear. Type an ―X‖ (or any other character) in a unit‘s option field to display the Unit

Assignments Inquiry window for that unit.

Figure 40: The Unit Status Display window.

NOTE: This is available from the CAD Dispatch window by pressing <F8>.

Use <F7> to

toggle between a

window showing

all units or a

window that

shows only units

with an On Shift

status

Accesses

the Off

Shift Units

Display window


Page 59

Color Description

Green Available

Yellow Dispatched

Yellow and Underlined Enroute

White Quick Call

Blue At Scene

Light Blue At Scene and Available

Pink Report Writing

Red Out of Service

3. The Unit Assignments Maintenance window will appear. This window displays the status of an

individual unit as well as information related to any incident the unit may currently be assigned to. The

command keys at the bottom of the window allow you to change the corresponding information.

Figure 41: The Unit Assignments Maintenance window.

4. Return to the Unit Status Display window. Press <F9> to resequence.

Figure 42: The Unit Status Display window.

Pressing

<F9> to

resequence

If timers are

being used, the

Next Date/Time

field will show

the next time the

unit will need to

check in. If no

time is

scheduled, nines

will show in the

date and time

fields.


Page 60

5. The window will resequence by ID# (first column). Notice that the unit that the ID# is pulled from is

in the second column. Press <F11> to display View 2.

Figure 43: The Unit Status Display window resequenced by ID#, View 1.

6. The window will display in View2. The first column sorts the information alphabetically according to

the first ID # assigned to the unit. If no ID #s are assigned to the unit, it will not display. The second

column displays the last name of the first person assigned to the unit. The third column is the second

last name of the second person assigned to the unit. Press <F11> to display View 3.


Pressing

<F11>,

View 2

Pressing

<F11>,

View 3


Page 61

7. The window will display in View 3. The first column displays the first officer assigned to this unit; the

second column is the second officer.



Page 62

HOUSE WATCHES You can create and maintain house watch records in the Work with House Watches window. House

watch records are used to flag certain addresses for special attention if an incident should occur there.

If an active house watch is found within the same GEO block range, a house watch hazard will be

indicated in the Dispatch window. You can attach narrative or free-form documents to any house

watch record.

From the Dispatcher Menu, select Option 3, Work with House Watches.


The Work with House Watches window displays. Note that an expired house watch record will have

the From and Thru dates appear in red. A house watch becomes expired when the current date exceeds

the Thru date.

Figure 47: The Work with House Watches window.

Selecting

Option 3,

Work with

House Watches


Page 63

Step-by-Step: Creating a new House Watch

1. From the Work with House Watches window, press <F6>.


2. The House Watch Maintenance window displays. The following fields are mandatory: Address,

Venue, House Watch Type, From Date, and Thru Date.

Figure 49: The House Watch Maintenance window.

3. When you are finished making entries in this window, you can create additional narrative by pressing

<F24> to access the Work with Documents window.

4. If you are completely finished, press <Enter> to save the record you just created. The entries you

made will clear so that you can create a new house watch record. If you do not wish to do so, press

<F3> or <F12> to return to the Work with House Watches window.

Using the

<F6> key to

add a house

watch


Page 64

Step-by-Step: Printing a House Watch Listing

The House Watch File Listing displays house watch files on the Work with House Watches window, along

with the information within each file. You can limit the listing to a single house watch file or include all

house watch files.

1. From the Work with House Watches window press <F17>.


2. The House Watch File Listing window displays. Use the Optional Selection Criteria to limit the

listing to certain values, or leave these fields blank to include all house watches in the listing. For

example, to limit the listing to files within a certain venue, enter a valid code in the Venue field, or

leave the Venue field blank to include all venues in the listing.

Figure 51: The House Watch File Listing window.

NOTE: To generate a listing for a single file, from the Work with House Watches window, type a ―6‖ in

the Opt field associated with a house watch and press <Enter>.

3. When you are finished making entries in this window, press <Enter> to generate the listing. ―Job

Submitted‖ will appear in the upper-right corner of this window.

Following is an example of the House Watch Listing.

Type a ―Y‖ to

include all narrative

documents

attached to each house watch file

Using the

<F17> key to

print a listing


Page 65

AEGIS Police Department A E G I S P U B L I C S A F E T Y S Y S T E M PAGE 1

DATE: 05/19/2006 HOUSE WATCH LISTING CD0650

TIME: 9:52:49 AEGIS70

ADDRESS VENUE WATCH TYPE FROM THRU PHONE

------------------------------------------------------------------------------------------------------------------------------------

2100 APOLLO ST S AEGIS Vacation 11/07/2005 11/17/2005

NEXT OF KIN . . . :

EMERGENCY CONTACT : MIRANDA BALL

SPECIAL CONDITIONS:

MEDICAL . . . . . :

HAZARDOUS MATERIAL:

1001 E BERRY AEGIS Mental 11/01/2005 11/01/2006

NEXT OF KIN . . . : JENNIFER GREEN 800-333-9673

18941 ST TROPEZ

EMERGENCY CONTACT : STEVEN SMITH 800-333-9673

29023 TAYLOR

SPECIAL CONDITIONS:

MEDICAL . . . . . : KNOWN DIABETIC

HAZARDOUS MATERIAL:

1900 CANARY CT AEGIS Construct 12/15/2005 12/31/2007

NEXT OF KIN . . . :

EMERGENCY CONTACT :

SPECIAL CONDITIONS:

MEDICAL . . . . . :

HAZARDOUS MATERIAL:

2121 JUPITER ST AEGIS OLD 11/07/2005 12/25/2005 999-888-7777

NEXT OF KIN . . . :

EMERGENCY CONTACT :

SPECIAL CONDITIONS:

MEDICAL . . . . . :

HAZARDOUS MATERIAL:

2145 JUPITER ST AEGIS DRUGS 11/07/2005 12/21/2006 586-234-1234

NEXT OF KIN . . . : XAVIER THOMAS CHIN 586-321-1234

15650 LAKESIDE

EMERGENCY CONTACT : MARY JANE SMOKER

5410 W TOKER

SPECIAL CONDITIONS:

MEDICAL . . . . . : HEMP-ATITOUS

HAZARDOUS MATERIAL:

334402 S KOREAN WAR VETS MEMORIAL I AEGIS Alcoholic 12/01/2005 12/31/2006

NEXT OF KIN . . . :

EMERGENCY CONTACT :

SPECIAL CONDITIONS:

MEDICAL . . . . . :

HAZARDOUS MATERIAL:

Figure 52: The House Watch Listing.


Page 66

BUILDING / GEO LOCATION Use the Work with Building/GEO Location window to flag special buildings or locations with

additional information. An active record here activates the BLD (building) hazard when a call in the

same GEO block range (i.e., nearby) is brought into the Dispatch window Work Area.

From the Dispatcher Menu, select Option 4, Work with Building/GEO Location.


The Work with Building / GEO Location window displays.

Figure 54: The Work with Building/GEO Location window.

Selecting

Option 4,

Work with

Building /

GEO

Location


Page 67

Step-by-Step: Creating a new Building / GEO Location File

1. From the Work with Building / GEO Location window, press <F6>.


2. The Building / GEO Location Maintenance window displays. The Address, Venue, and Building

Type fields are mandatory. When you are finished making entries on this window, press <F22> to

access the Additional Information window.

Figure 56: The Building/GEO Maintenance window.

All of the fields on

this window (besides

the mandatory fields)

are user defined. For

information on

defining the fields on

this screen, please

see the CAD System

Administrator’s

Guide

Using the

<F6> key to

add a location


Page 68

3. The Additional Information window displays. The name of the fields on this window are set-up by

pressing <F22> in the Building/GEO Location Screen Format window.

Enter any additional information that you would like. The fields in this window can be customized and

therefore the fields in the below window may look different than your window. When you are finished

making entries in this window, press <Enter>. When the Building/GEO Location Maintenance

window returns, press <Enter> again to save the building/GEO location file you just created.

Figure 57: The Additional Information window.


Page 69

Step-by-Step: Printing a Building / GEO File Report

The Building/GEO Location File Report lists the building/GEO files on the Work with Building/GEO

Location window. You can limit the report to a single building/GEO file, or you can include all

building/GEO files in the listing.

1. From the Work with Building/GEO Location window, press <F17>.


2. The Building / GEO Location Report window displays. Use the Optional Selection Criteria to limit

the listing to certain values, or leave these fields blank to include all values in the listing.

For example, to limit the listing to files with a certain venue, enter a valid code in the Venue field, or

leave the Venue field blank to include all venues in the listing.

Figure 59: The Building/GEO Location Report window.

3. When you are finished making entries in this window, press <Enter> to generate the listing.

Below is an example of the Building/Geo Listing.

Type a ―Y‖

to include

all narrative

documents

associated

with each building /

GEO file

Using the

<F17> key to

print a listing


Page 70

AEGIS Police Department A E G I S P U B L I C S A F E T Y S Y S T E M PAGE 1

DATE 06/05/2006 Building/GEO Listing CD0680

TIME 11:23:53 AEGIS70

ADDRESS VENUE BUILDING/GEO TYPE

====================================================================================================================================

2121 APOLLO ST S AEGIS Ind. Bldg.

Cell Phone . : 998-887-7779

Business Info : SHEET METAL

Property Info :

Key Info . . :

Addl. Info

Addl. Info

Addl. Info

Special

Const. Type . : brick Route . . . . :

Use . . . . . : BAD . Restrictions:

Water Source : desert Landmarks . . :

Water Source : fourth # Floors . . :

Gas Shutoff . :

Elec. Shutoff :

Alarm Shutoff :

Sprnk. Shutoff:

Figure 60: The Building/GEO File Listing.


Page 71

NOTE PADS Use the Work with Note Pads window to create and manage Note Pads. A note pad is like an

electronic sticky note. You can use the Note Pad Description field to record the note, or you can use

Work with Documents to record longer notes. Note pads can also be entered directly from the

Dispatch Entry window by using the NOT command (or your agency‘s custom equivalent).

From the Dispatcher Menu, select Option 5, Work with Note Pads.

NOTE: The Work with Note Pads window can also be accessed from Dispatch Entry. To accomplish

this, type ―NOT‖ on the command line and press <Enter>.

Figure 61: The Dispatcher window.

The Work with Note Pads window displays.

Figure 62: The Work with Note Pads window.

Selecting

Option 5,

Work with

Note Pads


Page 72

Step-by-Step: Creating a new Note Pad File

1. From the Work with Note Pads window, press <F6>.


2. The Note Pad Maintenance window displays. All of the fields, except Note Pad Time, are

mandatory.

Figure 64: The Note Pad Maintenance window.

Use the Description field if the note you want to record is less than 35 characters. If the note is

longer, use the Description field to refer to Work with Documents, then press <F24> to record the

note in Work with Documents.

Note Pad Date and Note Pad Time will be defaulted with the current date and time. Created By

will be defaulted with the user who is creating the note.

3. When you are finished making entries in this window, press <Enter> to save the note pad files you just

created.

Using the

<F6> key

to add a

note pad


Page 73

Step-by-Step: Printing a Note Pad Listing

The Note Pad Listing shows the notes listed on the Work with Note Pads window. You can limit the listing

to a single note pad file, or you can include all of the note pad files.

1. From the Work with Note Pads window press <F17>.


2. The Note Pad Listing window displays. Use the Optional Selection Criteria to limit the listing to

certain values, or leave these fields blank to include all values in the listing.

For example, to limit the listing to files with a certain note pad type, enter valid codes in the Note Pad

Type fields, or leave the Note Pad Type fields blank to include all note pad types in the listing.

Figure 66: The Print Note Pad Listing window.

3. When you are finished making entries in this window, press <Enter> to generate the listing.

Below is an example of the Note Pad Listing.

New World Systems PAGE 1

DATE: 8/12/2006 CD0720

TIME: 10:21:11 NOTE PAD LISTING STEINER

DATE TIME NOTE TYPE DESCRIPTION USER ID

------------------------------------------------------------------------------------------------------------------------------------

5/12/12006 10:17:33 Next Shift REMEMBER THE NIGHT SAVE! STEINER

DOCUMENTS: Night save wasn't done last night!

The night save is very important. Please remember to perform it on

nightly basis.

6/01/2006 9:30:22 Next Shift THE COFFEE MAKER IS BROKE; NEEDS TO BE FIXED BREJNAK

1/01/2006 12:29:08 Jail Check JAIL FULL TONIGHT BREJNAK

Figure 67: The Note Pad Listing.

Using the

<F17> key

to print a

listing


Page 74

INCIDENTS Incident records can be created and maintained in the Work with Incidents window. These records are

created through any of the following methods:

From the Dispatcher Menu, select Option 6, Work with Incidents.


The Work with Incidents window displays. For detailed information about the Work with Incidents

window, please refer to the Law Enforcement Records User Training Manual Volume I.

Figure 69: The Work with Incidents window.

Selecting

Option 6,

Work with

Incidents


Page 75

QUICK CALLS You can create and maintain quick call records in the Work with Quick Calls window. Quick calls are

typically used for low priority and/or officer-initiated incidents, such as traffic stops.

The Work with Quick Calls window and all its available functions are identical to those in Work with

Incidents, however Work with Quick Calls only processes quick call records. This window is

necessary because Quick Calls are numbered differently than incidents, and are therefore inaccessible

in Work with Incidents.

From the Dispatcher Menu, select Option 7, Work with Quick Calls.


The Work with Quick Calls window displays. This window works basically the same as the Work

with Incidents window. For detailed information about the Work with Incidents window, please refer

to the Law Enforcement Records User Training Manual Volume I.

Figure 71: The Work with Quick Calls window.

Selecting

Option 7,

Work with

Quick

Calls


Page 76

CAD HAZARD INQUIRY This option enables a user to perform a hazard inquiry directly from this menu without accessing the

CAD Dispatch window. This option basically performs the HZI command without having to be in the

Dispatch Entry window.

From the CAD Dispatcher Menu select Option 8, CAD Hazard Inquiry.


NOTE: This window can also be accessed directly from a dynamic menu by executing: Call CD1805.

The CAD Hazard Inquiry window #1 displays. Verify/select your ORI # and press <Enter>.

Figure 73: The CAD Hazard Inquiry window #1.

The CAD Hazard Inquiry window #2 displays. You may perform a search by location, cross street,

venue, name, license plate #, and/or driver‘s license #. Make your entry and press <Enter>.

Figure 74: The CAD Hazard Inquiry window #2.

Selecting

Option 8,

CAD

Hazard

Inquiry


Page 77

The Work with Hazard Warnings Inquiry window displays. The hazards that appear in this window

are based on what is set-up in the GEO Master File. In the example below, two hazards appear that are

at different addresses. That is because the addresses of the hazards fall within the address range set-up

in the GEO Master file. Type a ―1‖ in the Opt field associated with the hazard you would like to view

and press <Enter>.

Figure 75: The Work with Hazard Warnings Inquiry window.

The window that will appear next depends on what type of hazard was accessed. In this example, it is a

house watch for someone with a vicious dog.

Figure 76: The House Watch Inquiry window.

Selecting

a hazard

to display


Page 78

CAD INQUIRY MENU Use the CAD Inquiry Menu to display CAD information for viewing purposes only. No information

viewed in this menu can be changed or deleted. From the Computer Aided Dispatch Main Menu,

select Option 8, CAD Inquiry Menu.


The CAD Inquiry Menu displays. Note the options on this menu. All of the fully functional options

(rather than inquiry only) are covered in other places in this manual. And are therefore not repeated

here.

Figure 78: The CAD Inquiry Menu.

Selecting

Option 8,

CAD Inquiry

Menu


Page 79

POLICE / SHERIFF INQUIRY MENU Use the Police/Sheriff Inquiry Menu to display Police information for viewing purposes only. No

information viewed in this menu can be changed or deleted. From the Computer Aided Dispatch Main Menu, select Option 9, Police/Sheriff Inquiry Menu.


The Inquiry Menu displays. Note the options on this menu. The fully functionally versions of these

options (rather than inquiry only) are covered in the various Law Enforcement manuals.

Figure 80: The Inquiry Menu.

Selecting

Option 9,

Police/Sheriff

Inquiry Menu


Page 80

FIRE INQUIRY MENU Use the Fire Inquiry Menu to display Fire information for viewing purposes only. No information

viewed in this menu can be changed or deleted. From the Computer Aided Dispatch Main Menu,

select Option 10, Fire Inquiry Menu.

NOTE: Must have Fire library on your library list in order to access the Fire Records Inquiry Menu.


The Fire Records Inquiry Menu displays. Note the options on this menu. The fully functionally

versions of these options (rather than inquiry only) are covered in the various Fire Records manual.

Figure 82: The Fire Records Inquiry Menu.

Selecting

Option 10,

Fire Inquiry

Menu


Page 81

INTERFACE / MODULE MENU Use the Interface/Module Menu to display optional module information. From the Computer Aided Dispatch Main Menu, select Option 11, Interface/Module Menu.


The Interface/Module Menu will appear. Note the options on this menu. A separate manual, CAD

Interfaces, details the options available in this menu.

Figure 84: The Interface/Module Menu.

Selecting

Option 11,

Interface

Module

Menu

Page 83

CHAPTER 5

CAD REPORTS

OVERVIEW CAD can generate statistical reports on almost every activity that you perform in the CAD system.

From the CAD Reports Menu you can select options that allow you to generate reports that compile

information pertaining to radio logs, unit logs, and personnel histories.

From the Incidents Report Menu you can select options that allow you to generate reports that

compile dispatch operations.

THE CAD REPORT MENU To access the CAD Report Menu, select Option 5 from the CAD Main Menu.

Figure 85: The CAD Main Menu.

Selecting

Option 5,

CAD Report

Menu


Page 84

The CAD Reports Menu will appear.

Figure 86: The CAD Reports Menu.

Chapter 5: CAD Reports

Page 85

Step-by-Step: Printing the CAD Radio Log Listing

Use the CAD Radio Log Listing window to set up a report on the Radio Log. This report shows the date

and time of all dispatch transactions (i.e., Dispatch, Arrive, Clear, etc.).

To generate the listing, do the following:

1. From the CAD Reports Menu, select Option 1, Radio Log List.


2. The CAD Radio Log Listing window displays. Here you can select the incidents that you would like

to appear on the listing. Enter either an Incident # or a From and Thru Date/Time. Choosing the

former will limit the listing to the incident entered. Choosing a date range (the Time is optional) will

limit the listing to incidents that fall within the selected parameters. The system will not accept both an

Incident # AND a date/time range. Once you have made the necessary entries, press <Enter>.

Figure 88: The CAD Radio Log Listing window.

3. The message ―Job Submitted‖ will appear in the upper right-hand corner of the screen to inform you

that the report was successfully created and submitted for printing. See the following page for a sample

of the report.

Type a ―Y‖ in

each field to

include this

information in

the listing

Use the Optional

Selection Criteria

to limit the listing

to a single ORI

and/or Combined

Dispatch Code

Selecting

Option 1,

Radio Log

List


Page 86

Aegis Police Department - LIVE PAGE 1

DATE: 08/06/2008 CD0580

TIME: 9:49:40 RADIO LOG LISTING AEGISQA

ORI#: AEGISPD AegisPD CD0580

DATE INCIDENT# CALL INC. TYPE LOCATION CALLER RPT SOURCE

___UNIT____TYPE__STATUS_________DSP______ARRV_____CLR______CURR._BEAT_ID#1_________________ID#2_________________OPERATOR_ID#________

08/01/08 08-00000082 13:56:22 15:22:43 11:33:47 14:54:45 KIDN KIDNAPPING 601 E BERRY SUITE 210 DENNIS SOBCZAK YES Telephone

NATURE OF CALL: AMAZING GRACE FLORAL

1D10 1OFC Dispatch 15:22:43 D DPS25 SOBCZAKD 652 ABKE

1D11 1OFC Dispatch 15:22:43 B 123 MITCHELL 652 ABKE

1D11 1OFC Unit Avail 15:37:15 B 123 MITCHELL ELLIE ELLIE

1D11 1OFC Dispatch 15:37:59 B 123 MITCHELL ELLIE ELLIE

###### Hazards 15:41:31 652 ABKE

UNIT NOTES/DETAILS: Hazards accessed for this Incident by 652 in AEGISPD

1D10 1OFC Secd Loc 16:01:08 D DPS25 SOBCZAKD DPS25 SOBCZAKD

SECONDARY LOCATION: vv

1D10 1OFC Unit Avail 15:33:47 D DPS25 SOBCZAKD ELLIE ELLIE

1D10 1OFC Dispatch 15:34:05 D DPS25 SOBCZAKD ELLIE ELLIE

1D10 1OFC Unit Notes 11:19:24 D DPS25 SOBCZAKD

UNIT NOTES/DETAILS: MCT Log on confirmed



1D10 1OFC Secd Loc 11:31:30 D DPS25 SOBCZAKD DPS25 SOBCZAKD

SECONDARY LOCATION: qwerty

1D10 1OFC En Route 11:32:17 D DPS25 SOBCZAKD ELLIE ELLIE

1D10 1OFC Arrive 11:33:47 D DPS25 SOBCZAKD ELLIE ELLIE

1D10 1OFC At Scene 2 11:34:01 D DPS25 SOBCZAKD ELLIE ELLIE

SECONDARY LOCATION: TEST

1D10 1OFC DepartScn2 11:34:22 D DPS25 SOBCZAKD ELLIE ELLIE

SECONDARY LOCATION: TEST DS2

1D10 1OFC In Station 11:34:46 D DPS25 SOBCZAKD ELLIE ELLIE



1D11 1OFC Rpt Writng 11:35:27 B 25 DENNIS ELLIE ELLIE







1D11 1OFC Unit Avail 15:33:48 B 25 DENNIS 652 ABKE





1D10 1OFC Unit Avail 11:12:56 D DPS25 SOBCZAKD 652 ABKE







TOTAL # OF INCIDENTS: 1

Figure 89: Sample of the Radio Log Listing.


Page 87

Step-by-Step: Printing the Unit Log Listing

The Unit Log Listing shows all unit activity within police, fire, and EMS ORIs. All units are grouped by

ORI number and are displayed in chronological order. The Full Personnel Log field in CAD System

Tuning CD0970S3 dictates if all unit status changes are recorded. If this field is set to No, then only

records for when units are off-shifted, on-shifted, placed on a call or taken off a call will be saved and

therefore displayed.

1. From the CAD Reports Menu, select Option 2, Unit Log List.


2. The Unit Log Listing window displays. Under the Mandatory Selection Criteria heading, type a ―Y‖

in the field of each ORI type you want to include in the listing. Use the Optional Selection Criteria to

limit the listing to specific values or leave these fields blank to include all values in the listing. For

example, to limit the listing to a single ORI, enter a valid code in the ORI # field. If you leave the ORI

# field blank, all ORIs will be included in the listing.

After you have made the necessary entries, press <Enter>.

Figure 91: The Unit Log Listing window.


that the report was successfully created and submitted for printing. See the following for a sample of

the CAD Unit Log.

Selecting

Option 2,

Unit Log

List


Page 88


DATE 08/06/2008 CD0570

TIME 9:43:57 CAD UNIT LOG AEGISQA

_Unit____Type___Time_____Status______Incident_#____Inc._Type___Location___________________________Beat/Sttn___Officer_1___Officer_2_

AEGISPD AegisPD

1D10 1OFC

08/01/2008 9:45:42 Unit Notes 200800000082 KIDNAPPING 601 E BERRY SUITE 210 D

Unit Notes/Details: MCT Log on confirmed

11:12:02 Unit Notes D


11:12:56 Unit Avail D SOBCZAKD

11:15:32 Dispatch D SOBCZAKD




12:09:55 Unit Notes None D


12:11:17 Dispatch 200800000082 KIDNAPPING 601 E BERRY SUITE 210 D SOBCZAKD


15:13:08 Unit Notes None D


15:13:42 Dispatch 200800000084 LARCENY D SOBCZAKD





08/04/2008 9:15:39 Unit Avail 200800000084 LARCENY D SOBCZAKD





9:56:13 Dispatch 200800000062 HOMICIDE D SOBCZAKD





1D11 1OFC

08/01/2008 14:54:42 Unit Avail 200800000084 LARCENY B DENNIS

TOTAL # OF INCIDENTS: 5

Figure 92: Unit Log Listing.


Page 89

Step-by-Step: Printing the Personnel History Log

The Personnel History Log displays a history of personnel actions when they responded to an incident call.

You can print this log in either summarized or detailed form. The summarized version shows incident totals

for each employee number in the ORI you specify. The detailed version shows each employee‘s name and

detailed information on each incident to which they responded.

1. From the CAD Reports Menu, select Option 3, Personnel History Listing window.


2. The Personnel History Listing window displays. In the Report Type field, enter an ―S‖ to print a

summarized version of the Log, a ―D‖ to print a detailed version, or an ―O‖ to print the listing for all

officers who were on duty during the time frame indicated (if no time frame is entered, then the report

will be run until it hits the last purge date).

The Position field is associated with the ID# field. If you enter a valid personnel code in the ID# field,

you can use the Position field to limit the listing to instances where the person was a primary in a unit

(―1‖), primary or secondary (―2‖), or in all (―3‖) instances where the person responded.

Figure 94: The Personnel History Listing window.

NOTE: The primary in a unit is always the person in the first slot of the ID# fields in the Unit

Assignments Maintenance window. The secondary is the person in the second slot. For more information

on Unit Assignments Maintenance, please see the CAD System Administrator Guide.

3. Use the Optional Selection Criteria to limit the listing to certain values. If you leave these fields blank,

all values will be included in the listing.

Selecting

Option 3,

Personnel

History Log

List


Page 90

For example, to limit the listing to a single person, prompt the ID# field to select a valid ID code from

the Personnel Prompt. If you want to include all personnel in the listing, leave the ID# field blank.

4. When you are finished making entries in this window, press <Enter> to generate the Personnel History

Log Listing. Below are examples of the Personnel History Log.

| AEGIS Police Department AEGIS PUBLIC SAFETY POLICE RECORDS DIVISION Page 1 |

| DATE 08/06/2008 Personnel History Log Listing CD4020 |

|_TIME_10:02:12_________________________________________________________________________________________________________AEGISQA____|

AEGISPD

TOTAL INCIDENTS FOR 25 ON 07/28/08: 0




GRAND TOTAL FOR 25: 1
















TOTAL INCIDENTS FOR DPS25 ON 07/17/08: 0










GRAND TOTAL FOR DPS25: 11

Figure 95: Summarized version of the Personnel History Log Listing.



|_TIME_10:04:49_________________________________________________________________________________________________________AEGISQA____|

ORI#: AEGISPD

ID#________Employee_Name______________Date______Time__Status____Unit____Incident#______Incd_Type___Location__________________Rpt_Req

25 DENNIS 08/01/08 14:54 Cleared 1D11 2008-00000084

TOTAL INCIDENTS FOR 25: 0

DPS25 SOBCZAKD 08/01/08 11:12 Cleared 1D10 2008-00000082 KIDNAPPING 601 E BERRY SUITE 210 YES

11:15 Assigned 1D10 2008-00000082 KIDNAPPING 601 E BERRY SUITE 210 YES

12:09 Cleared 1D10 2008-00000082 KIDNAPPING 601 E BERRY SUITE 210 YES






08/04/08 9:15 Cleared 1D10 2008-00000084 KIDNAPPING 601 E BERRY SUITE 210 YES






TOTAL INCIDENTS FOR DPS25: 2

Figure 96: Detailed version of the Personnel History Log Listing.


Page 91

____________________________________________________________________________________________________________________________________



|_TIME_10:07:21_________________________________________________________________________________________________________AEGISQA____|

Ori_________Badge#______Employee_Name___________________________________________On_Duty_Date_and_Time__Off_Duty_Date_and_Time_______

AEGISPD 25 DENNIS 07/28/2008 16:55:40 :00:00

AEGISPD 121 JOAN SUCCOW 07/28/2008 16:55:05 :00:00

AEGISPD 123 JEFFERY ROBERT MITCHELL :00:00 07/28/2008 16:55:40

AEGISPD 0109 DENNIS SOBCZAK 07/09/2008 12:21:24 07/28/2008 16:54:45

AEGISPD 1212 BRIAN J NORDHAUS 07/09/2008 16:17:47 07/23/2008 12:49:03

Figure 97: The Officers on Duty version of the Personnel History Log Listing.


Page 92

Step-by-Step: Printing the Officer Time Breakdown Report

This report organizes officer working hours into specific categories, such as Dispatch On Call, Time at

Scene, Report Writing, etc. You can refine your report by selecting a specific ORI, ID#, or date range.

You can further refine your report by setting a date range from which to draw your data.

1. From the CAD Reports Menu, select Option 4, Officer Time Breakdown.


2. The Officer Time Breakdown window displays. The Position field is associated with the ID# field.

Use the Position field to limit the listing to instances where the officer was a primary in a unit (―1‖),

primary or secondary (―2‖), or in all (―3‖) instances where the person responded.

In the Time Frame field enter Continuous and the report will be run for the entire time within the date

and time range you select. Enter Daily and the report will be run each day within the time frame you

enter. So for example, say that you enter 09012010 as the From Date and 0800 as the From Time with

09032010 as the Thru Date and 1700 as the Thru Time. If you enter Continuous in the Time Frame

field, then the report will be run from the 0800 on 09012010 continuously through 1700 on 09032010

(57 straight hours). If you enter Daily in the Time Frame field, the report will be run from 0800-1700

on 09012010, 09022010, and 09032010.

Use the optional fields to limit the report to specific criteria. For example, if you enter a date and time

range, then the report will only be generated for that time range. If you enter an ID#, then the report

will only be run for that ID. Enter the necessary information and press <Enter>.

Figure 99: The Officer Time Breakdown window.

Selecting

Option 4,

Officer

Time

Breakdown


Page 93


that the report has been successfully created and submitted for printing. See the following for a sample

of the Officer Time Breakdown report.


| DATE 08/06/2008 Officer Time Breakdown CD4025 |

|_TIME_10:22:21_________________________________________________________________________________________________________AEGISQA____|

ORI#: AEGISPD

Time Report Admin

__ID#_____Employee_Name________Date___Sts_Cmd_Unit___Incident____Q_____Misc_____Dispatch___At_Scene____Writing___Out/Svc___Available

025 PAUL DENNIS 06/18/08 4 UAP 1B10 2008-00000057 N :00:00 41:53:18 :00:00 :00:00 :00:00 :00:00

3 DSP 1B10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :00:12

06/19/08 4 UAP 1B10 2008-00000061 N :00:00 18:05:46 :00:00 :00:00 :00:00 :00:00

3 DSP 1B10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 1:27:56

06/20/08 D ENR 1B10 2008-00000061 N :00:00 32:47:29 :00:00 :00:00 :00:00 :00:00

TOTALS FOR: PAUL DENNIS 0:00:00 92:46:33 0:00:00 0:00:00 0:00:00 1:28:08

DPS25 SOBCZAKD 06/19/08 3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 56:55:36

4 UAP 1D10 2008-00000061 N :00:00 :05:45 :00:00 :00:00 :00:00 :00:00

3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :02:34

4 UAP 1D10 2008-00000061 N :00:00 :19:45 :00:00 :00:00 :00:00 :00:00

3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :00:03

4 UAP 1D10 2008-00000061 N :00:00 :04:32 :00:00 :00:00 :00:00 :00:00

3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :00:03

4 UAP 1D10 2008-00000061 N :00:00 :00:55 :00:00 :00:00 :00:00 :00:00

3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :00:40

4 UAP 1D10 2008-00000061 N :00:00 :01:47 :00:00 :00:00 :00:00 :00:00

3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :00:07

4 UAP 1D10 2008-00000061 N :00:00 :06:51 :00:00 :00:00 :00:00 :00:00

3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :00:03

4 UAP 1D10 2008-00000061 N :00:00 2:18:54 :00:00 :00:00 :00:00 :00:00

3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :00:13

4 UAP 1D10 2008-00000061 N :00:00 :01:15 :00:00 :00:00 :00:00 :00:00

3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :17:39

4 UAP 1D10 2008-00000061 N :00:00 :02:29 :00:00 :00:00 :00:00 :00:00

3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :00:06

TOTALS FOR: SOBCZAKD 0:00:00 3:02:13 0:00:00 0:00:00 0:00:00 57:17:04

____________________________________________________________________________________________________________________________________

*** TOTALS *** Miscellaneous- 0:00:00

Dispatched - 95:48:46

Time at Scene- 0:00:00

Report Writin- 0:00:00

Admin Out/Svc- 0:00:00

Available - 58:45:12

Figure 100: Sample of the Officer Time Breakdown report.


Page 94

Step-by-Step: Printing the Personnel on Call/Available Listing

This report lists the amount of time employees have spent in On Call and Available status for each incident

with which they were ever involved. Data can be restricted to a single ORI#, ID#, Date Range, and/or Time

Frame (continuous or daily).

1. From the CAD Reports Menu, select Option 5, Personnel On Call / Available Listing.


2. The On Call / Available window displays. Use the Position field to limit the listing to instances where

the officer was a primary in a unit (―1‖), primary or secondary (―2‖), or in all (―3‖) instances where the

person responded.

In the Time Frame field enter Continuous and the report will be run for the entire time within the date

and time range you select. Enter Daily and the report will be run each day within the time frame you

enter. So for example, say that you enter 09012010 as the From Date and 0800 as the From Time with

09032010 as the Thru Date and 1700 as the Thru Time. If you enter Continuous in the Time Frame

field, then the report will be run from the 0800 on 09012010 continulously through 1700 on 09032010

(57 straight hours). If you enter Daily in the Time Frame field, the report will be run from 0800-1700

on 09012010, 09022010, and 09032010 (36 total hours).

Use the optional fields to limit the report to specific criteria. For example, if you enter a date and time

range, then the report will only be generated for that time range. If you enter an ID#, then the report

will only be run for that ID. Enter the necessary information and press <Enter>. Define your search

criteria and press <Enter>.

Figure 102: The On Call / Available window.

Selecting

Option 5,

Personnel

On Call /

Available

Listing


Page 95


| DATE 08/06/2008 Personnel on Call/Available Listing CD4027 |

|_TIME_11:33:37_________________________________________________________________________________________________________AEGISQA____|

ORI#: AEGISPD

ID#________Employee_Name______________Date__________Status______Unit____Incident___________On_Call______Available___________________

25 DENNIS 08/01/08 Cleared 1D11 2008-00000084 14:54:42 :00:00

TOTALS FOR: DENNIS TIME ON CALLS: 14:54:42

AVAILABLE TIME: :00:00

DPS25 SOBCZAKD 08/01/08 Cleared 1D10 2008-00000082 11:12:56 :00:00

Assigned 1D10 2008-00000082 :00:00 :02:36

Cleared 1D10 2008-00000082 :53:53 :00:00

Assigned 1D10 2008-00000082 :01:52 :00:00

Cleared 1D10 2008-00000082 2:43:28 :00:00

Assigned 1D10 2008-00000084 :00:00 :18:57

Cleared 1D10 2008-00000084 :03:36 :00:00

Assigned 1D10 2008-00000084 :00:35 :00:00

08/04/08 Cleared 1D10 2008-00000084 65:57:46 :00:00

Assigned 1D10 2008-00000084 :00:23 :00:00

Cleared 1D10 2008-00000084 :39:44 :00:00

Assigned 1D10 2008-00000062 :00:00 :00:27

Cleared 1D10 2008-00000062 :05:45 :00:00

Assigned 1D10 2008-00000062 :00:06 :00:00

TOTALS FOR: SOBCZAKD TIME ON CALLS: 81:40:04

AVAILABLE TIME: :22:00

_________________________________________________________________

TOTAL TIME ON CALLS: 96:34:46

TOTAL AVAILABLE TIME: :22:00

Figure 103: Sample of the Personnel On Call / Available Listing.


Page 96

Step-by-Step: Printing the Current Activity Listing

The Current Activity Listing provides three different reports that provide a snapshot of what is going on in

CAD. The summary report provides the available units, pending incidents, active incidents, and total

incidents for when the report is run. The detail report displays all the current incidents plus the available

units. The detail incident will provide details on just one incident.

1. From the CAD Reports Menu, select Option 6, Current Activity List.


2. The CAD Current Activity window displays. Select whether the report prints in Detail or Summary.

The user‘s home ORI# will default. If you want the report to print for just one incident, enter the

Incident # for that incident. You may also narrow it down to a specific Combined Dispatch Code (if

the user has one assigned, it will default here), Dispatcher Assignment, or just for the Units not on

Incident. Make your selections and press <Enter>.

Figure 105: The CAD Current Activity window.

3. The message ―Job Submitted‖ will appear in the upper right corner of the window indicating the job

was submitted to batch. See the following pages for examples of the report.

Selecting

Option 6,

Current

Activity List


Page 97

Aegis Police Department - live PAGE 1

DATE: 09/28/2007 CD0255

TIME: 16:33:10 CURRENT ACTIVITY SUMMARY AEGIS70

ORI : AEGISPD AegisPD

AVAILABLE UNITS : 34

PENDING INCIDENTS: 19

ACTIVE INCIDENTS : 10

TOTAL INCIDENTS : 29

Figure 106: The Current Activity Summary report.


DATE: 04/15/2008 CD0250

TIME: 8:42:31 CURRENT ACTIVITY DETAIL LISTING AEGISQA

ORI:AEGISPD AegisPD

INCD_P_Q_TYPE_______RECV__DISP__VENUE______LOCATION___________________SOURCE____

0045 1 Y ALARMS 15:36 15:36 AEGIS 201 TUNTAL On Patrol

0279 2 N Assault 10:50 12:42 AEGIS 1242 DENNIS PARK Telephone

P25 K-9 CAR Enroute - SCND:MCDONALDS ON 4TH

0330 3 N LARCENY 15:20 15:20 AEGIS 633 N ELM Telephone

0377 3 N LARCENY 12:45 12:45 AEGIS 1355 DENNIS PARK On Patrol

0411 2 N PIA 13:26 13:26 AEGIS 1271 DENNIS PARK Telephone

0414 2 N BOY GIRL 12:45 12:45 AEGIS 1313 DENNIS PARK Telephone

COMMON NAME: DENNIS' GARAGE

0416 3 N INFO 11:45 11:45 AEGIS 1313 DENNIS PARK On Patrol

NATURE OF CALL: CITIZENS ASSIST

0429 2 N CITIZEN A 10:23 0:00 AEGIS 1313 DENNIS PARK Mobile

0430 9 N ABAN AUTO 11:48 11:48 AEGIS 1234 MAPLE On Patrol

0432 9 N ABAN AUTO 10:31 10:31 AEGIS 1313 DENNIS PARK On Patrol

NATURE OF CALL: THE UGLY RENAULT IS BACK ON THE STREET

0434 1 N Traffic 10:16 11:31 AEGIS 1313 DENNIS PARK Mobile

NATURE OF CALL: NO LIGHTS

0452 2 N PIA 12:22 12:23 AEGIS 12345 WINSTON AVE Telephone

0460 9 N ABAN AUTO 15:37 0:00 AEGIS 201 TUNSTA On Patrol

TOTAL INCIDENTS FOR AEGISPD - 13

AVAILABLE UNITS: ADAM11NEW9 PD55 P10 TESTABUNIT06ZZ 1 1A10 1A11

1B10 1B11 1C10 1C11 1D10 1D11 1E10 1E11 1F10 1F11

1S10 1S20 1S30 1T10 1T20 2A10 2A11 2B10 2C10 2D10

2E10 2F10 2S10 2S20 2S30 2T10 2T20 22 3A10 3A11

3B10 3C10 3D10 3E10 3F10 3S10 3S20 3S30 4ENG 556

Figure 107: The Current Activity Detail Listing.


Page 98


DATE: 04/14/2008 CD0250

TIME: 17:04:23 CURRENT ACTIVITY DETAIL LISTING AEGISQA

ORI:AEGISPD AegisPD

INCD_P_Q_TYPE_______RECV__DISP__VENUE______LOCATION___________________SOURCE____

0034 3 Y Alarm 14:54 12:58 AEGIS 634 WILSHIRE RD On Patrol

0041 9 Y ANIMAL 14:54 0:00 AEGIS 350 MAPLE ST On Patrol

NATURE OF CALL: DOG BARKING LIKE CRAZY

0045 1 Y ALARMS 15:36 15:36 AEGIS 201 TUNTAL On Patrol

0048 9 Y ANIMAL 8:46 0:00 AEGIS 100 MILL On Patrol

0049 3 Y Assault 8:57 0:00 AEGIS 3100 BE On Patrol

0051 3 Y Alarm 9:25 0:00 AEGIS BEACH RD On Patrol

0273 3 N Alarm 14:41 14:41 AEGIS 208 MAIN ST Telephone

0279 2 N Assault 10:50 12:42 AEGIS 1242 DENNIS PARK Telephone

P25 K-9 CAR Enroute - SCND:MCDONALDS ON 4TH

0325 1 N MEDS 16:08 15:26 AEGIS 2345 HAMPTON LN Telephone

NATURE OF CALL: ELDERLY MAN HAVING DIFFICULTY BREATHING

1S30 Sargeant Enroute -

0326 1 N MEDS 15:41 10:56 AEGIS 90 MAIN ST Telephone

1T20 TRF At Scene -



0374 2 N PIA 10:50 10:51 AEGIS 1001 S BORDER Telephone

NATURE OF CALL: 3 UNITS

1A10 1 OFF CAR Enroute 0109-SOBCZAK SCND:1A11

1A11 1 OFF CAR Dispatched 456-NORDHAUS

1B10 Sargeant Dispatched 025-DENNIS

1B11 1 OFF CAR Dispatched 066-LEMIEUX

1C10 Field Trai Enroute 600-HUDSON SCND:QA TEST LOCATION

1C11 Sargeant Dispatched 831-GARDNER

1E10 1 OFF CAR Dispatched 980-JONES

1E11 1 OFF CAR Dispatched 005-WILLIAM

1F10 Field Trai Dispatched 992-RIEK

1F11 1 OFF CAR Dispatched DMZ-ZOLINSKI

2A10 1 OFF CAR Dispatched -

0377 3 N LARCENY 12:45 12:45 AEGIS 1355 DENNIS PARK On Patrol

0411 2 N PIA 13:26 13:26 AEGIS 1271 DENNIS PARK Telephone

0414 2 N BOY GIRL 12:45 12:45 AEGIS 1313 DENNIS PARK Telephone

COMMON NAME: DENNIS' GARAGE

0416 3 N INFO 11:45 11:45 AEGIS 1313 DENNIS PARK On Patrol

NATURE OF CALL: CITIZENS ASSIST

0429 2 N CITIZEN A 10:23 0:00 AEGIS 1313 DENNIS PARK Mobile

0430 9 N ABAN AUTO 11:48 11:48 AEGIS 1234 MAPLE On Patrol

0432 9 N ABAN AUTO 10:31 10:31 AEGIS 1313 DENNIS PARK On Patrol

NATURE OF CALL: THE UGLY RENAULT IS BACK ON THE STREET

0434 1 N Traffic 10:16 11:31 AEGIS 1313 DENNIS PARK Mobile

NATURE OF CALL: NO LIGHTS

0452 2 N PIA 12:22 12:23 AEGIS 12345 WINSTON AVE Telephone

0460 9 N ABAN AUTO 15:37 0:00 AEGIS 201 TUNSTA On Patrol

0002 3 Y Alarm 9:09 9:09 AEGIS 1388 DENNIS PARK On Patrol

0004 9 Y ANIMAL 9:14 0:00 AEGIS 711 PEMBERTON Mobile

0008 1 Y BOMB 8:50 8:50 AEGIS 300 WILLOW ST On Patrol

COMMON NAME: DONNA DOES HAIR

1 BC Quick Call -

0014 1 N Assault 13:50 13:50 AEGIS 572 W WILKINS ST Telephone

NATURE OF CALL: MAN BOTHERING CUSTOMERS

COMMON NAME: BAKER SHOES

ADAM11 LT Enroute 98-HUNTER

0015 1 N FOUND PROP 16:56 16:56 AEGIS 450 SULLIVAN Telephone

P10 1 OFF CAR Enroute 434-FRANK

0036 3 N Assault 8:48 8:48 AEGIS 572 W WILKINS ST On Patrol

NATURE OF CALL: TEEN BLEEDING IN LOT

TESTAB Abulance At Scene 601-BUDZYNSKI

TOTAL INCIDENTS FOR AEGISPD - 29

AVAILABLE UNITS: NEW9 PD55 UNIT06ZZ 1D10 1D11 1S10 1S20 1T10 2A11

2B10 2C10 2D10 2E10 2F10 2S10 2S20 2S30 2T10 2T20

22 3A10 3A11 3B10 3C10 3D10 3E10 3F10 3S10 3S20

3S30 4ENG 556

Figure 108: The Current Incident Detail report.


Page 99

Step-by-Step: Printing the CAD Activity Listing by Time Report

This report displays what the CAD Dispatch Entry window looked like at a particular date and time.

1. From the CAD Reports Menu, select Option 7, CAD Activity List by Time.


2. The CAD Activity by Time window displays. An ORI#, Date and Time must be entered. Optional

fields enable the report to be reduced in scope to a particular dispatch code or dispatcher assignment.

Make your entries and press <Enter>. The incidents, and units, will be ordered according to the same

criteria CAD uses in Dispatch Entry with one exception. ―Assigned‖ or ―Stacked‖ units on calls cannot

currently be reproduced in this report.

See the following for a sample of the report.

Figure 110: The CAD Activity by Time window.

Selecting

Option 7,

CAD

Activity List

by Time


Page 100


DATE: 04/14/2008 CD0240

TIME: 17:00:57 CAD ACTIVITY BY TIME LISTING AEGISQA

For MASTER ORI: AEGISPD AegisPD at 17:00:00 on 04/14/2008

Incd_____P__Type_______Call__Disp_Venue______Location_____________________Source

0045QP 1 ALARMS 15:36 15:36 AEGIS 201 TUNTAL FOP

0411AP 2 PIA 13:26 13:26 AEGIS 1271 DENNIS PARK TEL

0414AP 2 BOY GIRL 12:45 12:45 AEGIS 1313 DENNIS PARK TEL

0429AP 2 CITIZEN A 10:23 0:00 AEGIS 1313 DENNIS PARK ACTV

0452AP 2 PIA 12:22 12:23 AEGIS 12345 WINSTON AVE TEL

0273AP 3 Alarm 14:41 14:41 AEGIS 208 MAIN ST TEL

0328AP 3 LARCENY 15:13 15:13 AEGIS 699 N ELM TEL

0330AP 3 LARCENY 15:20 15:20 AEGIS 633 N ELM TEL

0377AP 3 LARCENY 12:45 12:45 AEGIS 1355 DENNIS PARK FOP

0416AP 3 INFO 11:45 11:45 AEGIS 1313 DENNIS PARK FOP

0034QP 3 Alarm 14:54 12:58 AEGIS 634 WILSHIRE RD FOP

0049QP 3 Assault 8:57 0:00 AEGIS 3100 BE FOP

0051QP 3 Alarm 9:25 0:00 AEGIS BEACH RD FOP

0002QP 3 Alarm 9:09 9:09 AEGIS 1388 DENNIS PARK FOP

0430AP 9 ABAN AUTO 11:48 11:48 AEGIS 1234 MAPLE FOP

0432AP 9 ABAN AUTO 10:31 10:31 AEGIS 1313 DENNIS PARK FOP

0041QP 9 ANIMAL 14:54 0:00 AEGIS 350 MAPLE ST FOP

0460AP 9 ABAN AUTO 15:37 0:00 AEGIS 201 TUNSTA FOP

0048QP 9 ANIMAL 8:46 0:00 AEGIS 100 MILL FOP

0004QP 9 ANIMAL 9:14 0:00 AEGIS 711 PEMBERTON ACTV

0325AP 1 MEDS 16:08 15:26 AEGIS 2345 HAMPTON LN TEL

0326AP 1 MEDS 15:41 10:56 AEGIS 90 MAIN ST TEL

1T20 TRF At Scene SCND:

0434AP 1 Traffic 10:16 11:31 AEGIS 1313 DENNIS PARK ACTV

0014AP 1 Assault 13:50 13:50 AEGIS 572 W WILKINS ST TEL

ADAM11 LT Enroute 98-HUNTER SCND:

0015AP 1 FOUND PROP 16:56 16:56 AEGIS 450 SULLIVAN TEL

P10 1 OFF CAR Enroute 434-FRANK SCND:

0008QP 1 BOMB 8:50 8:50 AEGIS 300 WILLOW ST FOP

1 BC Quick Call SCND:

0279AP 2 Assault 10:50 12:42 AEGIS 1242 DENNIS PARK TEL

P25 K-9 CAR Enroute SCND:MCDONALDS ON 4TH

0374AP 2 PIA 10:50 10:51 AEGIS 1001 S BORDER TEL

1A10 1 OFF CAR Enroute 0109-SOBCZAK SCND:1A11

1A11 1 OFF CAR Dispatched 456-NORDHAUS SCND:

1B10 Sargeant Dispatched 025-DENNIS SCND:

1B11 1 OFF CAR Dispatched 066-LEMIEUX SCND:

1C10 Field Trai Enroute SCND:QA TEST LOCATION

1C11 Sargeant Dispatched 831-GARDNER SCND:

1E10 1 OFF CAR Dispatched 980-JONES SCND:

1E11 1 OFF CAR Dispatched 005-WILLIAM SCND:

1F10 Field Trai Dispatched 992-RIEK SCND:

1F11 1 OFF CAR Dispatched DMZ-ZOLINSKI SCND:

2A10 1 OFF CAR Dispatched SCND:

0036AP 3 Assault 8:48 8:48 AEGIS 572 W WILKINS ST FOP

TESTAB Abulance At Scene 601-BUDZYNSKI SCND:

AVAILABLE UNITS FOR AEGISPD: NEW9 PD55 UNIT06 ZZ 1D10 1D11 1S10

1S20 1T10 2A11 2B10 2C10 2D10 2E10 2F10 2S10

2S20 2S30 2T10 2T20 22 3A10 3A11 3B10 3C10

3D10 3E10 3F10 3S10 3S20 3S30 4ENG 556

* TOTAL INCIDENTS FOR THIS VIEW OF CAD 29

Figure 111: Sample CAD Activity by Time Listing.


Page 101

INCIDENT REPORTS MENU All options on the Incident Reports Menu are used to generate reports on Dispatch operations.

To access this menu, select Option 6 from the CAD Main Menu.

Figure 112: The CAD Main Menu.

The Incident Reports Menu displays.

Figure 113: The Incident Reports Menu.

Selecting

Option 6,

Incident

Report

Menu


Page 102

Step-by-Step: Printing the Daily Incident Log

The Daily Incident Log provides a brief overview of incidents within a specific date range. These incidents

are broken down by date, shift code of the dispatcher who took the call, and any of the optional criteria you

select.

1. From the Incident Reports Menu, select Option 1, Daily Incident Log.


2. The Daily Incident Log window will appear. The From Date and Thru Date fields are mandatory.

You can use the Optional Selection Criteria to limit the Log to specific values, or you can leave these

fields blank to include all values in the Log.

If the Include Officer Info field is set to No, the officer badge field on the report will display

―WITHHELD.‖ Similarly, the Include Caller Name field, when set to No, will display ―WITHHELD‖

in the caller‘s name field on the report.

After you have made the necessary entries, press <Enter>.

Figure 115: The Daily Incident Log window.

3. The message ―Job Submitted‖ will appear in the upper right-hand corner of the window to inform you

that the job was successfully created and submitted for printing. See the following page for an example

of the report.

Selecting

Option 1,

Daily

Incident

Log


Page 103

| Aegis Police Department - LIVE Page 2 |

| Date 06/18/2008 Daily Incident Log ORI: AEGISPD AegisPD PL1050 |

|_TIME_14:04:57_________________________________________________________________________________________________________AEGISQA____|

Call Responding

___Time__Incident_Type_____Location_____________________________Venue__Caller_Name_______________Unit_____Ofcr_Id__Rpt___Incident_#_

Shift: Date: 04/01/2008

13:05 ALAR P ALARMS 100 E MAIN ST 1 WITHHELD N 2008-00003861

TOTAL INCIDENTS FOR SHIFT : 1

TOTAL INCIDENTS FOR 04/01/2008: 1

Shift: 3 Date: 04/08/2008

9:01 ANIM P ANIMAL 888 W BIG BEAVER RD 1 WITHHELD PD55 WITHHELD Y 2008-00000053

TOTAL INCIDENTS FOR SHIFT 3: 1


Shift: Date: 04/14/2008

15:35 ABAN P ABAN AUTO 100 E MAIN ST 1 WITHHELD N 2008-00000066



Shift: 2 Date: 04/15/2008

11:28 ANIM P ANIMAL 1511 LEXINGTON DR 1 WITHHELD 3A11 WITHHELD Y 2008-00000055



Shift: Date: 05/05/2008

17:57 QATS P 100 E MAIN ST 1 WITHHELD Y 2008-00222222



Shift: Date: 05/07/2008

9:29 ABAN P ABAN AUTO 1399 DENNIS PARK 1 WITHHELD Y 2008-00000056



Shift: Date: 05/30/2008

16:19 PIA P PIA 768 WILSHIRE DR 3 WITHHELD 1D10 WITHHELD Y 2008-00000059



Shift: 1 Date: 06/18/2008

10:09 FIRE F FIRE 902 MICHIGAN AV 1 WITHHELD Y 2008-00000060


Figure 116: Sample of the Daily Incident Log.


Page 104

Step-by-Step: Printing the Incident Activity Report by Section

The Incident Activity Report by Section provides a brief overview of incidents according to geographic

section. This report calculates the number of incidents for each incident type specified, and breaks them

down by the selection criteria you specify.

1. From the Incident Reports Menu, select Option 2, Incident Activity Report by Section.


2. The Incident Activity Report by Section window displays. Enter a Date range and Area. Notice that

this window, like the Daily Incident Log window, is separated into Mandatory Selection Criteria and

Optional Selection Criteria. You must enter a date range and select the area for which incident activity

will be collected.

Use the Optional Selection Criteria to limit the report to specific values, or leave these fields blank to

include all values in the report. For example, to limit the report to a single ORI, enter a valid code in

the ORI # field. If you leave the ORI # field blank, all ORIs will be included in the report.

Once you have made the necessary entries, press <Enter>.

Figure 118: The Incident Activity Report by Section window.


that the job was successfully created and submitted for printing. See the following page for an example

of the report.

Selecting

Option 2,

Incident

Activity

Report by

Section


Page 105

NWS Police Department A E G I S P U B L I C S A F E T Y S Y S T E M PAGE 1

DATE 8/22/2007 INCIDENT ACTIVITY REPORT BY AREA/SECTION PL1060

TIME 10:24:34 Fuller

INCIDENT S E C T I O N

CODE TYPE TOTAL

-------------------------------------------------------------------------------------------------------------------------------

FIRE F Fire 1

TRAF P Traffic 2

1200 P Robbery 3

1300 P Assault 4

4200 P Drunkenness 1

9101 P Minors 1

----------

TOTAL 12

Figure 119: Sample of the Incident Activity Report by Area/Section.


Page 106

Step-by-Step: Printing the Call Activity Report

The Call Activity Report details the peak times of day and days of the week that your agency receives calls.

This report displays the number of calls your agency receives during the date range you specify. It breaks

down the number of calls by days of the week and hours of the day.

1. From the Incident Reports Menu, select Option 3, Call Activity Report.


2. The Call Activity Report window displays. For this report, only a date range is required. Enter this

and any optional criteria that may be used to limit the scope of the report and press <Enter>.

Figure 121: The Call Activity Report window.


that the report has been successfully created and submitted for printing. See the following page for an

example of this report.

Selecting

Option 3,

Call

Activity

Report


Page 107


DATE 8/22/2007 CALL ACTIVITY REPORT PL1070


Sunday Monday Tuesday Wednesday Thursday Friday Saturday TOTALS

HOUR CALLS % CALLS % CALLS % CALLS % CALLS % CALLS % CALLS % CALLS %

------------------------------------------------------------------------------------------------------------------------------------

7 3 5.8 3 5.8

8 4 7.7 4 7.7 1 1.9 4 7.7 13 25.0

9 4 7.7 1 1.9 5 9.6

10 1 1.9 1 1.9 3 5.8 5 9.6

11 1 1.9 3 5.8 2 3.8 2 3.8 3 5.8 11 21.2

12 1 1.9 1 1.9

13 1 1.9 1 1.9

14 2 3.8 2 3.8 1 1.9 1 1.9 6 11.5

15 2 3.8 1 1.9 3 5.8

16 1 1.9 1 1.9 1 1.9 3 5.8

17 1 1.9 1 1.9

TOTAL 0 .0 7 13.5 15 28.8 12 23.1 6 11.5 12 23.1 0 .0 52 100.0

Figure 122: Sample of the Call Activity Report.


Page 108

Step-by-Step: Printing the Call Summary by Shift Report

The Call Summary by Shift Report details (by ORI, shift, area, and section) the high, low, and average

amount of time from Call to Dispatch, from Dispatch to Arrival, and from Arrival to Clear for incidents

during the date/time range you specify.

NOTE: Call, dispatch, arrival, and clear dates and times must be entered for each incident record

before it can be included in this report.

1. From the Incident Reports Menu, select Option 4, Call Summary By Shift Report.


2. The Call Summary by Shift Report window displays. Enter a date and time range in the From

Date/Time and Thru Date/Time fields (the Time fields are optional). In the Time Frame field, enter a

―C‖ to use a continuous time period or a ―D‖ to limit the report to a specific time of day.

If a ―C‖ (Continuous Time) is entered, the report will include records information entered during

the first date/time specified and will end with records entered up to the last date/time specified.

For example, if you specify the Time range 0800 through 1700, the report will include all records

created between eight o'clock on the first day of the date range indicated through five o'clock on

the last day of the date range.

If a “D” (Daily Time) is entered, the report will include records information that was entered

during the time span you specify. For example, if you enter the Time range 0800 through 1700,

the report will include records created between eight and five o'clock for each day within the

specified date range.

Use the Shift fields to limit the report to specific shifts. You can limit the report to three shifts. You

must make an entry in at least the first Shift field.





Selecting

Option 4,

Call

Summary by

Shift Report


Page 109

Figure 124: The Call Summary By Shift Report window.


that the report has been successfully created and submitted for printing.

See below for a sample of the Call Summary by Shift Report.

DATE 8/22/2007 CALL SUMMARY BY SHIFT REPORT PL1300


NO. OF -- CALL - DISPATCH --- - DISPATCH - ARRIVAL - -- ARRIVAL - CLEAR --- TOTAL

SHIFT # CALLS HIGH LOW AVERAGE HIGH LOW AVERAGE HIGH LOW AVERAGE ON SITE

------------------------------------------------------------------------------------------------------------------------------------

ORI#: WI05000 WI05000

AREA: 1 Area 2

SECTION: 1 S.of 12 M./N.of Gardenia/W.of Dartmouth/E.of I75

1 0700-1500 1 0M 7H 47M 7H 47M 0M 0M 0M 55H 48M 55H 48M 55H 48M 55H 48M

AREA: 2 Area 2

SECTION: 1 S.of 12 M./N.of Gardenia/E.of John R/W.of Herbert


3 2300-0700 1 0M 0M 0M 1M 1M 1M 1H 21M 1H 21M 1H 21M 1H 21M

AREA: 3 Area 3

SECTION: 1 S.of 11 M/N.of Lincoln/E.of I75/W.of John R



Figure 125: Sample of the Call Summary by Shift Report.


Page 110

Step-by-Step: Printing the Crime Summary by Shift Report

The Crime Summary by Shift Report shows the number and types of crimes committed per geographical

section, the percent occurrence of each crime in relation to all crimes per section, and the percentages of

dispatch-to-clearance times.

NOTE: Call, dispatch, arrival, and clear dates and times must be entered for each incident record before it

can be included in this report.

1. From the Incident Reports Menu, select Option 5, Crime Summary by Shift Report.


2. The Crime Summary by Shift Report window will appear. Again, this window is divided into

Mandatory Selection Criteria and Optional Selection Criteria. A date range is mandatory (Time is

optoinal).

In the Time Frame field, enter a ―C‖ to use a continuous time period or type a ―D‖ to limit the report to

a specific time of day.






If a ―D‖ (Daily Time) is entered, the report will include records information that was entered




Use the Shift fields to limit the report to specific shifts. You must make an entry in at least the first

Shift field. A total of three shifts may be entered.


include all values in the report.


Selecting

Option 5,

Crime

Summary by

Shift Report


Page 111

Figure 127: The Crime Summary by Shift Report window.


that the job has been successfully created and submitted for printing. See below for a sample of the

report.


DATE 8/22/2007 CRIME SUMMARY BY SHIFT REPORT PL1310

TIME 9:54:44 Fuller

INCIDENT ---- 1 ---- ---- 2 ---- ---- 3 ---- ----- TOTAL -----

TYPE DESCRIPTION CRIMES % DSP-CLR % CRIMES % DSP-CLR % CRIMES % DSP-CLR % CRIMES DSP-CLR

------------------------------------------------------------------------------------------------------------------------------------

ORI#...: WI05000 WI05000

AREA...: 3 Area 3

SECTION: 1 S.of 11 M/N.of Lincoln/E.of I75/W.of John R

TRAF P TRAFFIC CONTROL

1 100 11H 53M 100 0 0M 0 0M 1 11H 53M

1200 P Robbery

3 100 106H 34M 100 0 0M 0 0M 3 106H 34M

4200 P Drunkeness

11 100 818H 13M 100 0 0M 0 0M 11 818H 13M

9101 P Delinquent minors

0 0M 0 0M 1 100 1H 05M 100 1 1H 05M

9705 P Accident, Other Water

1 100 16H 41M 100 0 0M 0 0M 1 16H 41M

AREA...: 6 Area 6

SECTION: 1 S.of 13 M/N.of Moulin/E.of John R/W.of Winthrop

9205 P Civil Infraction-Possession of Alcoholic

1 100 58M 100 0 0M 0 0M 1 58M

------ --- --------- --- ------ --- --------- --- ------ --- --------- --- ------ ----------

GRAND TOTAL.....: 17 0M 0 0M 1 0M 18 0M

Figure 128: Sample of the Crime Summary by Shift Report.


Page 112

Step-by-Step: Printing the Incident Analysis Report

The Incident Analysis Report provides a detailed analysis of individual incidents, or all incidents, during the

date and time range you specify. The report organizes incident information according to the Optional

Selection Criteria that you specify and can be limited to incident totals. The ―totals‖ version of the report

simply displays incident totals for each date within the date range you specified. It also gives totals for each

ORI and a grand incident total at the end of the report. The report can be printed in either summary or

detailed form.

1. From the Incident Reports Menu, select Option 6, Incident Analysis Report.


2. The Incident Analysis Report window displays. Notice that you must select one of two types of

information organization, either by date and time or by incident #. If you would like to base the report

on a specific date and time range, proceed to Step 3. If you would like to limit the report to a single

incident, go to Step 4.

3. Enter a valid date range in the From Date and Thru Date fields (the Time fields are optional). In the

Time Frame field, enter a ―C‖ to use a continuous time period or a ―D‖ to limit the report to a specific

time of day.










4. If you would like to limit the report to a single incident number, enter a valid incident number in the

Incident # fields. Skip this step if you are basing this report on a specific date and time.

In the Sort Sequence field, indicate whether you want the incidents sorted by date/time (1), incident

type (2), or incident number (3).

In the Report Type field, indicate whether you want to generate a summarized version (―S‖), detailed

version (―D‖), or a totals version of this report. See below for examples of each report type.

Selecting

Option 6,

Incident

Analysis

Report


Page 113

Type a ―Y‖ in the Documents, Combine ORI #s, Status/Dispo, and Additional Info fields to include

this information in the report.

5. Press <F23> to access the Optional Selection Criteria fields for this report.

Figure 130: The Incident Analysis Report window.

6. The Incident Analysis Report window #2 will appear with a list of Optional Selection Criteria that you

can utilize to further refine your report. Enter specific values in each or selected fields or leave the

fields blank to include all optional criteria in the report.

Figure 131: The Incident Analysis Report window.

7. Once you have made the necessary entries, press <Enter>.


that the report was successfully created and submitted for printing. See the following page for

examples of the various reports this program generates.

See the sample

reports below for

examples of each

report type


Page 114


DATE 8/22/2007 INCIDENT ANALYSIS REPORT - TOTALS PL1322


------------------------------------------------------------------------------------------------------------------------------------

TOTAL INCIDENTS ON 7/02/2007 3






TOTALS FOR NWFD2 : 18




TOTALS FOR NWPD2 : 4

GRAND TOTAL: 22

Figure 132: Sample of the Incident Analysis Report – Totals version.

The summarized version displays basic information about incidents within the date range that you

specify. It also gives incident totals for each ORI and a grand incident total at the end.


DATE 8/22/2007 INCIDENT ANALYSIS REPORT - SUMMARY PL1321


RESPONDING

TIME INCIDENT TYPE UNIT & OFFICERS LOCATION CALLER RPT INCIDENT # SOURCE

------------------------------------------------------------------------------------------------------------------------------------

11:54 FIRE F Fire 123 E DALLAS AV UNKNOWN YES 200700000002 Telephone

14:14 STRF F Structure 123 E DALLAS AV UNKNOWN YES 200700000003 Telephone

12:35 FIRE F Fire 26100 TAWAS ST UNKNOWN YES 200700000004 Telephone

TOTAL INCIDENTS ON 7/02/2007: 3

16:08 FIRE F Fire 180 W LINCOLN AV UNKNOWN NO 200700000012 Telephone

8:33 FIRE F Fire 180 W LINCOLN AV UNKNOWN YES 200700000013 Telephone



11:01 4200 P Drunkeness 407 ELM ST BIXBY,BILL,, NO 200700000002


11:34 9101 P Minors 24 W MILKINGTON LN UNKNOWN NO 200700000003

9:36 1200 P Robbery ABC 180 W LINCOLN AV UNKNOWN YES 200700000004 Telephone


8:54 9205 P PossLiquor 520 MANCHESTER DR UNKNOWN YES 200700000001 Telephone


TOTALS FOR NWPD2 : 4

GRAND TOTAL: 9

Figure 133: Sample of the Incident Analysis Report – Summarized version.

In addition to what is shown in the summarized version, the detailed version shows the incident‘s

area/section, nature of the call, cross street, and responding units.


DATE 8/22/2007 INCIDENT ANALYSIS REPORT - DETAIL PL1320


INCIDENT # INCIDENT TYPE LOCATION CALLER

TIME AREA/SECT NATURE OF CALL CROSS STREET COMPLAINANT RPT SOURCE

------------------------------------------------------------------------------------------------------------------------------------

10:40 200700000002 EMS E EMS Run E BARRETT AV UNKNOWN YES Telephone

4 3 DOMESTIC VIOLENCE TAWAS ST UNKNOWN

11:51 200700000001 EMS E EMS Run 180 W LINCOLN AV UNKNOWN YES Telephone

3 1 UNKNOWN

15:58 200700000004 FIRE F Fire 123 E DALLAS AV UNKNOWN YES Telephone

4 3 FALSE ALARM UNKNOWN

Unit#1: E101 ID:1: 2: Unit#2: ID:3: 4:


16:38 200700000005 9705 P AccdWater 180 W LINCOLN AV UNKNOWN YES Telephone

3 1 TRAFFIC CONTROL UNKNOWN

Unit#1: E100 ID:1: 2: Unit#2: ID:3: 4:



GRAND TOTAL: 4

Figure 134: Sample of the Incident Analysis Report – Detailed version.


Page 115

Step-by-Step: Printing the Pre-Plan Changes Report

The Pre-Plan Changes Report compares the number of units specified for each incident type (in the Number

of Units to Send field) to the number of units that were actually dispatched.

1. From the Incident Reports Menu, select Option 7, Pre-Plan Changes Report.


2. The Pre-Plan Changes Report window displays. Enter a valid date range (the Time fields are

optional). In the Time Frame field, enter a ―C‖ to use a continuous time period, or type a ―D‖ to limit

the report to a specific time of day.




created between eight o‘clock on the first day of the date range indicated through five o‘clock on




the report will include records created between eight and five o‘clock for each day within the


Use the ORI # field to limit the listing to a specific ORI code or leave this field blank to include all

ORI codes in the report.


Figure 136: The Pre-Plan Changes Report window.

Selecting

Option 7,

Pre-plan

Changes

Report


Page 116


that the report was successfully created and submitted for printing. See below for a sample of the

report.

Aegis Police Department 'LIVE' PAGE 1

DATE 04/20/2006 PRE-PLAN CHANGES REPORT PL1330

TIME 8:16:59 LEMIEUX

CALL CALL TYPE OF DISPATCH RESPONDING REPORTING PRE - PLAN

DATE TIME INCIDENT LOCATION ORI UNIT ID# SOURCE UNITS PRTY UNITS PRTY INCIDENT #

------------------------------------------------------------------------------------------------------------------------------------

04/11/06 9:31 GEOV P GEO VERIFY 888 W BIG BEAVER RD TEL 0 9 1 9 2006-00000477

04/11/06 11:10 1300 P Agg Assaul 42 S TRUMBLE TEL 0 2 1 2 2006-00000478

04/11/06 11:10 BOMB P BOMB 155 RIDGE RD TEL 0 9 1 9 2006-00000479

04/11/06 11:11 DISO P DISORDERLY 300 8TH TEL 0 2 1 2 2006-00000480

04/11/06 11:13 ALAR P ALARMS 120 OAK BV TEL 0 1 2 1 2006-00000481

04/11/06 11:14 ALAR P ALARMS 1301 E BERRY TEL 0 1 2 1 2006-00000482

04/11/06 11:15 FIGH P FIGHT 802 MAPLE AVE TEL 0 1 1 1 2006-00000483

04/11/06 11:17 FAMI P FAMILY 9700 AIRPORT BV TEL 0 1 1 1 2006-00000484

04/11/06 11:18 T P Traffic 707 PLYMOTH FOP 0 8 1 8 2006-00000485

04/11/06 11:23 DEAD P DEATHS 2100 HERMES ST TEL 0 2 1 2 2006-00000486

04/11/06 13:47 FAMI P FAMILY 126 OAK BV TEL 0 1 1 1 2006-00000487

04/11/06 14:15 FAMI P FAMILY 300 FRANCOIS TEL 0 1 1 1 2006-00000488

04/11/06 14:35 FAMI P FAMILY 100 OAK BV AEGISPD 1B11 503 TEL 2 1 1 1 2006-00000490

04/11/06 14:37 AROB P ARMED ROB 1800 ST JOHNS DR TEL 0 1 2 1 2006-00000495

04/11/06 14:38 HW P huberwalk 100 HUDSON TRL AEGISPD 1E10 5577 TEL 2 2 1 2 2006-00000497

04/11/06 15:21 HOMI P HOMICIDE 2100 HERMES ST AEGISPD 1T10 TEL 1 1 2 1 2006-00000498

04/11/06 15:28 DWLS P DWLS /MAIN AEGISPD 1B10 1025 TEL 2 3 1 3 2006-00000499

04/11/06 15:29 MIP P MIP BERRY/BORDER AEGISPD 1T10 TEL 2 3 1 3 2006-00000501

04/11/06 15:29 UNK P UNK TROUB OAK/BROWN AEGISPD 1C10 CRJ TEL 2 3 1 3 2006-00000502

04/11/06 15:29 FAMI P FAMILY MAIN/THOMAS AEGISPD 1F10 721 TEL 2 1 1 1 2006-00000503

04/11/06 15:29 TRES P TRESPASS MAIN/GREEN AEGISPD 1E10 5577 TEL 2 3 1 3 2006-00000504

04/11/06 15:48 ALRM P Alarm 800 BROWN TEL 0 3 1 3 2006-00000505

04/11/06 15:49 ANIM P ANIMAL 400 EDWARDS AV TEL 0 3 1 3 2006-00000506

04/11/06 16:03 RA P ROBBERY 2100 HERMES ST AEGISPD 1T10 TEL 2 1 1 1 2006-00000507

04/11/06 16:06 FRAU P FRAUD 609 E WILKINS ST TEL 0 2 1 2 2006-00000509

04/11/06 16:07 FAMI P FAMILY 3215 HOLLAND AV AEGISPD 1E10 5577 TEL 2 1 1 1 2006-00000512

04/11/06 16:07 CONF P CONFUSED 1410 W MICHIGAN AEGISPD 1D10 066X TEL 2 2 1 2 2006-00000513

04/11/06 16:12 ANIM P ANIMAL 2100 HERMES ST AEGISPD 1T10 TEL 2 3 1 3 2006-00000515

04/11/06 16:35 FIGH P FIGHT 1601 MAIN ST TEL 0 1 1 1 2006-00000516

04/11/06 16:36 AL P ALL OTHER 701 PLEASANT TEL 0 6 1 6 2006-00000517

04/11/06 16:36 AL P ALL OTHER 1800 N ORANGE ST TEL 0 6 1 6 2006-00000518

04/11/06 16:38 FAMI P FAMILY 102 OAK BV AEGISPD 1B11 503 TEL 2 1 1 1 2006-00000521

04/11/06 16:38 BOYG P BOY GIRL 1601 MAIN ST AEGISPD 1C10 CRJ TEL 2 2 1 2 2006-00000523

04/11/06 16:39 CIVI P CIVIL 9102 ROSEDALE BLVD AEGISPD 1E11 315 TEL 2 2 1 2 2006-00000524

04/12/06 9:30 FAMI P FAMILY 501 FRANCIS TEL 0 1 1 1 2006-00000525

04/12/06 9:33 AB P AB GREEN/MAIN TEL 0 7 2 7 2006-00000526

04/12/06 9:35 PIA P PIA 1705 E OAK TEL 0 2 2 2 2006-00000527

04/12/06 9:36 PEEP P PEEPING 100 EAGLE CT TEL 0 1 1 1 2006-00000529

04/12/06 9:36 DISO P DISORDERLY 100 OAK BV TEL 0 2 1 2 2006-00000530

04/12/06 9:37 INTX P INTOX 702 2ND TEL 0 1 1 1 2006-00000531

04/12/06 9:37 FAMI P FAMILY 1002 PLYMOUTH TEL 0 1 1 1 2006-00000533

04/12/06 9:51 BOMB P BOMB WILDCAT/GALBRAITH LINE AEGISPD 1E10 5577 TEL 2 9 1 9 2006-00000534

04/12/06 9:51 PEEP P PEEPING 707 PLYMOUTH TEL 0 1 1 1 2006-00000535

04/12/06 9:52 LOUD P LOUD 908 8TH TEL 0 2 1 2 2006-00000536

04/12/06 9:52 OUIL P OUIL 1600 N ORANGE ST TEL 0 3 1 3 2006-00000537

04/12/06 9:52 1300 P Agg Assaul 803 MAPLE AVE TEL 0 2 1 2 2006-00000538

04/12/06 9:54 FAMI P FAMILY 110 OAK BV TEL 0 1 1 1 2006-00000539

04/12/06 10:02 OUIL P OUIL MICHIGAN/AIRPORT TEL 0 3 1 3 2006-00000540

04/12/06 10:03 PDHR P PDHR FRODO/BILBO TEL 0 3 1 3 2006-00000541

04/12/06 10:39 PEEP P PEEPING 705 PLYMOUTH TEL 0 1 1 1 2006-00000542

04/12/06 10:40 FAMI P FAMILY 910 8TH TEL 0 1 1 1 2006-00000543

04/12/06 10:53 AROB P ARMED ROB 108 OAK BV FOP 0 1 2 1 2006-00000544

04/12/06 10:53 T P Traffic GREEN/MAIN FOP 0 8 1 8 2006-00000545

Figure 137: Sample of the Pre-Plan Changes Report.


Page 117

Step-by-Step: Printing the Call Breakdown by Month Report

The Call Breakdown by Month Report details the frequency of different types of incidents during all twelve

months of the year you select. You can limit the report to a single ORI or specific areas and sections.

1. From the Incident Reports Menu, select Option 8, Call Breakdown by Month Report.


2. The Call Breakdown by Month Report window displays. Enter the Year for which you would like

information collected or a date range.

Use the Optional Selection Criteria to limit the report to specific values or leave these fields blank to


the Specific ORI field. If you leave the Specific ORI field blank, all ORIs will be included in the

report.


Figure 139: The Call Breakdown by Month Report window.


that the report was successfully created and submitted for printing.

See the following page for a sample of the report.

Selecting

Option 8,

Call

Breakdown

by Month

Report


Page 118


| Date 06/18/2008 Call Breakdown Report PL1345 |

|_Time_16:51:37_________________________________________________________________________________________________________AEGISQA____|

From 01/01/2008 Thru 06/18/2008

Incident_Type____ #_Incidents %_of_Incidents

ALRG E ALRG 1 1.5

PROQ E ProQA 1 1.5

BOMB F BombThreat 1 1.5

ELEV F ELEV 4 5.9

FIRE F FIRE 1 1.5

LEAK F Gas Leak 1 1.5

PROQ F PROQA 7 10.3

WIRE F Wires Down 2 2.9

AB P AB 1 1.5

LFA P LFA 1 1.5

PIA P PIA 1 1.5

ABAN P ABAN AUTO 3 4.4

ALAR P ALARMS 1 1.5

ALRM P Alarm 1 1.5

ANIM P ANIMAL 7 10.3

ASLT P Assault 4 5.9

B&E P B&E 3 4.4

BOMB P BOMB 2 2.9

CIVI P CIVIL 1 1.5

FOUN P FOUND PROP 1 1.5

INTX P INTOX 1 1.5

KIDN P KIDNAPPING 1 1.5

LARC P LARCENY 8 11.8

MDOP P MDOP 5 7.4

MEDI P MEDICAL 1 1.5

PDHR P PDHR 1 1.5

PROQ P ProQA 1 1.5

QATS P 1 1.5

SUIC P SUICIDE 3 4.4

THAZ_P_TRAF_HAZ__ ________1__ _____1.5______

Total Incidents: 68 100.0

Figure 140: Sample of the Call Breakdown by Month Report.


Page 119

Step-by-Step: Printing the Call Breakdown by Priority/Day of Week

Report

The Call Breakdown by Priority/Day of Week Report details the number of calls received for each priority

on each day of the week during the date and time range you specify.

1. From the Incident Reports Menu, select Option 9, Call Breakdown by Priority/DOW report.


2. The Call Breakdown by Priority/DOW window will appear. Enter a valid date range (the Time

fields are optional). In the Time Frame field, enter a ―C‖ to use a continuous time period or a ―D‖ to

limit the report to a specific time of day.










Use the Optional Selection Criteria to limit the report to specific values or leave these fields blank

to include all values in the report. For example, to limit the report to a single ORI, enter a valid

code in the ORI # field. If you leave the ORI # field blank, all ORIs will be included in the report.

Figure 142: The Call Breakdown by Priority/Day of Week Report.

Selecting

Option 9,

Call

Breakdown

by Priority /

DOW


Page 120


that the report was successfully created and submitted for printing. See below for an example of the

report.

New World Systems PAGE 1

DATE 8/22/2007 CALL BREAKDOWN BY PRIORITY/DOW REPORT PL1350


Sunday Monday Tuesday Wednesday Thursday Friday Saturday

PRIORITY # % # % # % # % # % # % # % TOTALS

------------------------------------------------------------------------------------------------------------------------------------

1 0 .0 0 .0 0 .0 0 .0 1 100.0 0 .0 0 .0 1

2 0 .0 6 14.2 12 28.5 9 21.4 4 9.5 11 26.1 0 .0 42

3 0 .0 1 50.0 0 .0 1 50.0 0 .0 0 .0 0 .0 2

5 0 .0 0 .0 0 .0 1 100.0 0 .0 0 .0 0 .0 1

9 0 .0 0 .0 0 .0 0 .0 0 .0 1 100.0 0 .0 1

------------- ------------- ------------- ------------- ------------- ------------- ------------- --------

TOTALS: 0 .0 7 14.8 12 25.5 11 23.4 5 10.6 12 25.5 0 .0 47

Figure 143: Sample of the Call Breakdown by Priority/Day of Week report.


Page 121

Step-by-Step: Printing the Response Time Analysis Report

This report shows the month-by-month and full-year totals and percentages of any of the following events

that were concluded within a corresponding number of minutes: Call to Dispatch, Call to Arrival, Call to

Clear, Dispatch to Arrival, and Arrival to Clear. This report can be used to analyze response time and

target improvements.

The information in the various columns represents the following:

Minutes: This column shows the length of the calls for the month, incremented in one-minute intervals.

The ―0‖ zero represents all calls that were 0 seconds to 59 seconds long. The ―1‖ represents all calls that

were 1 minute to 1 minute 59 seconds long, etc.

Total Inc: This column shows the number of calls for the month that were within the corresponding minute

range of length. (Arrival to Clear time which is the way they defined the report.)

%INC: This column shows what percentage of all calls received for the month were within that

corresponding minute range.

%Cumulative: This percentage starts to calculate at the top of the report and increases as you read down

the page. It is used by agencies to see what percent of their calls is under a certain length of time.

NOTE: If the report is generated and displays calls with negative minutes, then the customer has incorrect

times entered on some of their Incident records. They would need to examine their Incidents for April, for

example, where a call was cleared 22.6 (1361 / 60) hours ―before‖ it arrived on the scene.

1. From the Incident Reports Menu, select Option 10, Response Time Analysis by Area/Section/

Priority.

Figure 144: The Incident Report Menu.

2. The Response Time Analysis Report window displays. The report can be run for a year or for a date

range, with a range of at least one day being required. Select a Year or Date Range. If a year is

selected, the report will print per month for the year; if a date range is selected, the report will be

printed in a summary column format.

The Calculation Method enables a user to select the types of times that can be selected using the From

Time and Thru Time fields. For example, the report can be run from the call time through the dispatch

time, providing an indicator of the dispatcher‘s efficiency.

Optional fields enable you to:

Run the report for a specific ORI.

Selecting

Option 10,

Response

Time Analysis

by Area/

Section /

Priority


Page 122

Run the report for a specific incident priority.

Run the report for a specific incident group.

Skip canceled incidents. A canceled incident is one wherein the arrive date/time are equal to the

cleared date/time. If set to Yes, the report will not include these ―canceled‖ calls on the report.

Narrow the report down to a specific area/section, station, and/or source.

Make the necessary entries and press <Enter>.

Figure 145: The Response Time Analysis Report window.


that the report has been successfully created and submitted for printing.

See below for a sample of the Response Time Analysis Report.

| AEGIS Police Department A E G I S P U B L I C S A F E T Y S Y S T E M PAGE 1 |

| DATE 12/27/2007 RESPONSE TIME ANALYSIS PL1360 |

| TIME 14:13:15 AEGISQA |

| ARRIVAL TO CLEAR INTERVAL |

|__________________________________________________________________________________________________________________________________|

From 07/01/2007 Thru 09/01/2007

MINUTES TOTAL_INC %_INC %_CUMULATIVE

0 4 17.4 17.4

1 2 8.7 26.1

2 3 13.0 39.1

3 2 8.7 47.8

4 1 4.3 52.2

5 2 8.7 60.9

11 1 4.3 65.2

13 1 4.3 69.6

15 1 4.3 73.9

18 1 4.3 78.3

35 1 4.3 82.6

49 1 4.3 87.0

95 1 4.3 91.3

135 1 4.3 95.7

_ 151_ ____1____ __4.3 ___100.0____

TOTAL: 23

Figure 146: Sample of the Response Time Analysis report.


Page 123

Step-by-Step: Printing the Calls for Service Report

The Calls for Service Report shows calls for service on units within a particular date range. You can

generate reports by unit, area, section, station, and dispatching or dispatched ORI.

1. From the Incident Reports Menu, select Option 11, Calls for Service Report.


2. The Calls for Service Report window displays. Notice the separation between mandatory and

optional selection criteria. Use the From Date and Thru Date fields to enter the range of dates for

which you would like service call information collected. Type a ―Y‖ in each of the following fields for

which you would like a separate report generated: Unit Report, Area Report, Area/Section Report,

Station Report, and Source of Call Report.

NOTE: The ORI and Sort By ORI fields are mandatory if you type a ―Y‖ in the Source of Call Report

field.

In the ORI field, type a ―1‖ to limit the reports to calls from dispatching ORIs or a ―2‖ to limit the

reports to calls from dispatched ORIs.

In the Sort By ORI field, type a ―Y‖ to sort the report in order of ORI or an ―N‖ to leave out the ORIs

and sort the values in alpha-numeric order by unit.

Use the Optional Selection Criteria to limit the report to specific values or leave these fields blank to



Selecting

Option 11,

Calls for

Service

Report


Page 124

Once you have entered the necessary information, press <Enter>.

Figure 148: The Calls for Service Report window.



See below for a sample of this report.


DATE 8/22/2007 CALLS FOR SERVICE REPORT BY UNIT PL1262


JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTALS

------------------------------------------------------------------------------------------------------------------------------------

UNIT: 10 10

UNIT: ABC 38 1 39

UNIT: E100 3 3

UNIT: E101 1 1 2

UNIT: F100 5 5

UNIT: F200 5 1 6

UNIT: F201 1 1

UNIT: P100 1 1

UNIT: P101 1 3 2 6

UNIT: P102 2 1 1 4

UNIT: P103 3 3

UNIT: P104 1 1

UNIT: P200 1 1

UNIT: P300 1 1

UNIT: 1 1 1

UNIT: 8 1 3 4

----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ------

GRAND TOTALS 20 60 8 88

Figure 149: Sample of the Calls for Service Report (by Unit). You can generate reports based on areas, sections, stations, etc., but they will all be presented in this format.


Page 125

Step-by-Step: Printing the Activity Statistical Reports

The Activity Statistical Reports window lets you generate various reports on incident activity within a user-

specified date range. You can generate twelve different reports from this window. See below for a sample

of each.

1. From the Incident Reports Menu, select Option 12, Activity Statistical Reports.


2. The Activity Statistical Reports window displays. Only the From Date and Thru Date fields are

mandatory.

Use the ORI # and Agency Type fields to limit the information in the reports to a single ORI or agency

type. If you leave these fields blank, information from all ORIs and agency types will be included in

the reports.

In the Reports Requested fields, type a ―Y‖ in the Y/N field associated with each report you would like

printed. If you type an ―N‖ in a field, the associated report will not be printed. All of the Reports

Requested fields are mandatory.

Once you have entered the necessary information, press <Enter>.

Figure 151: The Activity Statistical Reports window.

Type a ―D‖ to

print a detailed

report or a ―T‖

to print the

totals only

Selecting

Option 12,

Call Activity

Statistical

Reports


Page 126



See the following for samples of all reports created through this window.

NWS Police Department AEGIS PUBLIC SAFETY SYSTEM PAGE 1

DATE 8/22/2007 CALL ACTIVITY STATISTICAL REPORTS PL1221

TIME 16:39:49 HOUR OF DAY ACTIVITY SUMMARY Fuller

ORI #: WI05000 WI05000

PERCENT OF

HOUR INCIDENTS TOTAL

--------------------------------------------------------------------------------

12AM - 1AM 0 .000

1AM - 2AM 0 .000

2AM - 3AM 0 .000

3AM - 4AM 0 .000

4AM - 5AM 0 .000

5AM - 6AM 0 .000

6AM - 7AM 0 .000

7AM - 8AM 3 5.769

8AM - 9AM 13 25.000

9AM - 10AM 5 9.615

10AM - 11AM 5 9.615

11AM - 12PM 11 21.154

12PM - 1PM 1 1.923

1PM - 2PM 1 1.923

2PM - 3PM 6 11.538

3PM - 4PM 3 5.769

4PM - 5PM 3 5.769

5PM - 6PM 1 1.923

6PM - 7PM 0 .000

7PM - 8PM 0 .000

8PM - 9PM 0 .000

9PM - 10PM 0 .000

10PM - 11PM 0 .000

11PM - 12AM 0 .000

-------- --------

52 99.998

AVERAGE INCIDENTS PER HOUR 2.2

* PERCENTS MAY NOT ADD UP TO 100.000 DUE TO ROUNDING

Figure 152: Sample of the Call Activity Statistical Report – Hour of Day Activity Summary.


Page 127

NWS Police Department PAGE 1

DATE 8/22/2007 AEGIS PUBLIC SAFETY SYSTEM PL1222

TIME 16:39:51 CALL ACTIVITY STATISTICAL REPORTS Fuller

HOUR OF DAY ACTIVITY RANKING

ORI #: WI05000 WI05000

PERCENT OF CUMULATIVE

HOUR INCIDENTS TOTAL PERCENT

--------------------------------------------------------------------------------

8AM - 9AM 13 25.000 25.000

11AM - 12PM 11 21.154 46.154

2PM - 3PM 6 11.538 57.692

10AM - 11AM 5 9.615 67.307

9AM - 10AM 5 9.615 76.922

4PM - 5PM 3 5.769 82.691

3PM - 4PM 3 5.769 88.460

7AM - 8AM 3 5.769 94.229

5PM - 6PM 1 1.923 96.152

1PM - 2PM 1 1.923 98.075

12PM - 1PM 1 1.923 99.998

12AM - 1AM 0 .000 99.998

11PM - 12AM 0 .000 99.998

10PM - 11PM 0 .000 99.998

9PM - 10PM 0 .000 99.998

8PM - 9PM 0 .000 99.998

7PM - 8PM 0 .000 99.998

6PM - 7PM 0 .000 99.998

6AM - 7AM 0 .000 99.998

5AM - 6AM 0 .000 99.998

4AM - 5AM 0 .000 99.998

3AM - 4AM 0 .000 99.998

2AM - 3AM 0 .000 99.998

1AM - 2AM 0 .000 99.998

-------- -------- --------

52 99.998 99.998

AVERAGE INCIDENTS PER HOUR 2.2


Figure 153: Sample of the Call Activity Statistical Reports – Hour of Day Activity Ranking.




INCIDENT CLASSIFICATION BY AREA

ORI #: WI05000 WI05000

AREA: 1 Area 2

PERCENT OF PERCENT OF

INCIDENT TYPE INCIDENTS AREA TOTAL GRAND TOTAL

--------------------------------------------------------------------------------

TRAF Traffic 2 40.000 3.846

1200 Robbery 2 40.000 3.846

1300 Assault 1 20.000 1.923

-------- -------- --------

5 100.000 9.615


Figure 154: Sample of the Call Activity Statistical Report – Incident Classification by Area.




AREA ACTIVITY SUMMARY

ORI #: WI05000 WI05000

AREA INCIDENTS PERCENT

--------------------------------------------------------------------------------

1 Area 2 5 9.615

2 Area 2 4 7.692

3 Area 3 20 38.461

4 Area 4 22 42.307

6 Area 6 1 1.923

-------- --------

52 99.998


Figure 155: Sample of the Call Activity Statistical Report – Area Activity Summary.


Page 128




AREA/SECTION ACTIVITY

ORI #: WI05000 WI05000


AREA/SECTION INCIDENTS AREA TOTAL ALL AREAS

--------------------------------------------------------------------------------

1 Area 2

1 AREA 1 S.1 4 80.000 7.692

3 AREA 1 S.3 1 20.000 1.923

-------- -------- --------

5 100.000 9.615

2 Area 2

1 AREA 2 S.1 4 100.000 7.692

-------- -------- --------

4 100.000 7.692

3 Area 3

1 AREA 3 S.1 20 100.000 38.461

-------- -------- --------

20 100.000 38.461

4 Area 4

2 AREA 4 S.2 1 4.545 1.923

3 AREA 4 S.3 21 95.454 40.384

-------- -------- --------

22 99.999 42.307

6 Area 6

1 AREA 6 S.1 1 100.000 1.923

-------- -------- --------

1 100.000 1.923


Figure 156: Sample of the Call Activity Statistical Report – Area/Section Activity.




GRID ACTIVITY SUMMARY

ORI #: WI05000 WI05000

GRID INCIDENTS PERCENT

--------------------------------------------------------------------------------

3 5.769

1 Grid 1 1 1.923

2 Grid 2 4 7.692

3 Grid 4 20 38.461

4 Grid 4 23 44.230

6 Grid 6 1 1.923

-------- --------

52 99.998


Figure 157: Sample of the Call Activity Statistical Report – Grid Activity Summary.




GRID ACTIVITY RANKING

ORI #: WI05000 WI05000


GRID INCIDENTS TOTAL PERCENT

--------------------------------------------------------------------------------

4 Grid 4 23 44.231 44.231

3 Grid 4 20 38.462 82.693

2 Grid 2 4 7.692 90.385

3 5.769 96.154

6 Grid 6 1 1.923 98.077

1 Grid 1 1 1.923 100.000

-------- -------- --------

52 100.000 100.000


Figure 158: Sample of the Call Activity Statistical Report – Grid Activity Ranking.


Page 129




INCIDENT CLASSIFICATION BY SHIFT

ORI #: WI05000 WI05000

SHIFT: 3 2300-0700


INCIDENT TYPE INCIDENTS SHIFT TOTAL GRAND TOTAL

--------------------------------------------------------------------------------

1300 Assault 1 25.000 1.923

9101 Minors 1 25.000 1.923

9302 PPAccident 1 25.000 1.923

9905 GnBdMt 1 25.000 1.923

-------- -------- --------

4 100.000 7.692


Figure 159: Sample of the Call Activity Statistical Report – Incident Classification by Shift.




SHIFT ACTIVITY SUMMARY

ORI #: WI05000 WI05000

SHIFT INCIDENTS PERCENT

--------------------------------------------------------------------------------

2 3.846

1 0700-1500 46 88.461

3 2300-0700 4 7.692

-------- --------

52 99.999


Figure 160: Sample of the Call Activity Statistical Report – Shift Activity Summary.


DATE 8/22/2007 AEGIS PUBLIC SAFETY SYSTEM PL122A


INCIDENT CLASSIFICATION BY STATION

ORI #: WI05000 WI05000

STATION:


INCIDENT TYPE INCIDENTS STN. TOTAL GRAND TOTAL

--------------------------------------------------------------------------------

EMS EMS Run 1 1.960 1.923

FIRE Fire 1 1.960 1.923

STRF Structure 1 1.960 1.923

TRAF Traffic 6 11.764 11.538

1200 Robbery 28 54.901 53.846

1300 Assault 5 9.803 9.615

2004 Arson 1 1.960 1.923

4200 Drunkeness 1 1.960 1.923

4800 Obs Police 1 1.960 1.923

9101 Minors 1 1.960 1.923

9205 PossLiquor 1 1.960 1.923

9302 PPAccident 1 1.960 1.923

9705 AccdWater 2 3.921 3.846

9905 GnBdMt 1 1.960 1.923

-------- -------- --------

51 99.989 98.075


Figure 161: Sample of the Call Activity Statistical Report – Incident Classification by Station.


Page 130


DATE 8/22/2007 AEGIS PUBLIC SAFETY SYSTEM PL122B


STATION ACTIVITY SUMMARY

ORI #: WI05000 WI05000

STATION INCIDENTS PERCENT

--------------------------------------------------------------------------------

StationA 51 98.076

StationC 1 1.923

-------- --------

52 99.999


Figure 162: Sample of the Call Activity Statistical Report – Station Activity Summary.


DATE 8/22/2007 AEGIS PUBLIC SAFETY SYSTEM PL122C


STATION ACTIVITY RANKING

ORI #: WI05000 WI05000


STATION INCIDENTS TOTAL PERCENT

--------------------------------------------------------------------------------

A StationA 51 98.077 98.077

C StationC 1 1.923 100.000

-------- -------- --------

52 100.000 100.000


Figure 163: Sample of the Call Activity Statistical Report – Station Activity Ranking.


Page 131

Step-by-Step: Printing the BFIR Supplement Report

The Basic Fire Incident Report pulls from the Incident file and the CAD Radio Log. On the report there is

a section which displays the number of a specific vehicle type. There are three spots on the report for user

defined information along with another that is called other (not one of the three specified types). These

types that are counted are found based upon the three types in the optional selection criteria.

1. From the Incident Reports Menu, select Option 13, BFIR Supplement Report.


2. The BFIR Supplement Report window displays. Enter a date and time range or an incident number.

To include any documents attached to the incident(s), set the Documents field to Yes. Use the optional

fields to limit the report to a specific ORI#, Combined Dispatch Code, or Unit Types. Make your

entries and press <Enter>. See the following for an example of the report.

Figure 165: The BFIR Supplement Report window.

Selecting

Option 13,

BFIR

Supplement

Report


Page 132

AEGIS Police Department AEGIS PUBLIC SAFETY POLICE RECORDS DIVISION PAGE 4

DATE 08/06/2008 BFIR SUPPLEMENT REPORT CD4030

TIME 12:00:06 AEGISQA

ORI#: AEGISPD Aegis Police Department - LIVE TIME IN . : 9:47:59

INCIDENT # . . 2008-00000003 DATE: 01/09/2008 Wed 16:13:53 TIME OUT:15:01:01 ARRIVE TIME:

_UNIT____TYPE_________CALL_______DISPATCH___ARRIVE_____CLEAR______STATUS_____SECONDARY_LOCATION___________________________

1D10 1 OFF CAR 12:58:49 Check-In

1D10 1 OFF CAR 13:19:10

1D10 1 OFF CAR 13:23:32

1D10 1 OFF CAR 16:49:35

1D10 1 OFF CAR 16:55:59

1D10 1 OFF CAR 8:28:52

1D10 1 OFF CAR 11:33:26

1D10 1 OFF CAR 14:12:13

1B10 Sargeant 16:05:31


1D10 1 OFF CAR 16:36:22

1D10 1 OFF CAR 9:50:10

1D10 1 OFF CAR 10:54:22

1D10 1 OFF CAR 11:00:05 Unit Avail


1B10 Sargeant 9:47:59 Unit Avail

Figure 166: The BFIR Supplement Report.


Page 133

QUICK CALL REPORTS MENU The Quick Calls Report Menu features 12 reports that are also featured on the Incident Reports Menu.

However, as the name of the menu implies, these reports are for quick calls and not for incidents.

These reports function exactly the same as the ones on the Incidents Reports Menu. Please refer to the

examples on the previous pages for descriptions of the reports and how to use them.

Page 135

APPENDIX A

CAD TABLES

The following tables will already be in the Table Master File upon installation. Entries in these tables

should be reviewed to ensure the codes are suitable for your agency. A good rule of thumb is to make

the most commonly used codes short and easy to remember.

Table Description Should contain entries for Used where

3 Area See GEO File Setup in this manual. Dispatch/Incident Maint., GEO Maint.,

etc.

5 Grid

Reference

If your agency uses a grid system in

addition to Area, Section,

Beat/Quadrant/District, this table

should contain entries for each of

the grid codes.

Dispatch/Incident Maint., GEO Maint.,

etc.

6 Map

Reference

If your agency uses a grid system in

addition to Area, Section, Beat/

Quadrant/District, this table should

contain entries for each of the map

grid coordinates.

GEO Maint.

7 User-Defined GEO Maint.

9 City/Village/

Township

Venue

See GEO File Setup in this manual. Street Maint., GEO Maint., House

Watch Maint.

18 Employee -

Shift

Assignment

Different shifts used in your agency. CAD Control

20 Street

Direction

Different directions for street

addresses (e.g. West Big Beaver

Ave., North Crooks Rd., etc.).


etc.

21 Street Suffix Different types of streets (e.g. street,

road, parkway, boulevard, court,

drive, etc.).


etc.

22 State All 50 states. You can use the

standard two-character

abbreviations.

CAD Jurisdiction Control File Maint.

59 Wrecker

District

If you have purchased the

Wrecker/Ambulance Rotation

module, this table should contain the

names of the different coverage

areas for wrecker services.

GEO Maint., Wrecker/GEO Interface

60 Measurement Different units of measurement (e.g.

inches, feet, units, etc.).

Unit Equipment Maint.

63 Quadrant See Fire Run Cards in the CAD

System Administrator's Guide.


Run Card Maint., CAD Jurisdiction

Control File Maint.


Page 136


64 District See FIRE/EMS Run Cards in the

CAD System Administrator's Guide.


Run Card Maint., CAD Jurisdiction

Control File Maint., Ambulance/GEO

Interface

65 User-Defined Initially, this user-defined table is

set up to track different wards.

GEO Maint.


set up to track different precincts.

GEO Maint.


set up to track different

neighborhoods.

GEO Maint.


set up to track different

subdivisions.

GEO Maint.

69 Secondary

Destination

Nothing. This table will be used in

a future release of CAD.

Dispatch/Incident Maint.

70 Note Pad

Type

Different types of notes users will

create (e.g. Important, Lunch Ideas,

FYI, etc.).

Note Pad Maint.

71 Beat

Assignments

Different patrol areas for police

units. Beat codes must be unique

throughout the entire CAD coverage

area (e.g. across multiple agencies).

For more information, see Beat

Recommendations in the CAD

System Administrator's Guide.

GEO Maint., CAD Jurisdiction Control

File Maint., Subordinate Beat Maint.,


set up to track different types of

streets.

GEO Maint.


set up to track different groups that

might patrol a GEO area.

GEO Maint.


set up to track different gas

companies that service your

jurisdiction.

GEO Maint. Additional Information


set up to track different water


jurisdiction.



set up to track different sewer


jurisdiction.



set up to track different electric


jurisdiction.


Appendix A: CAD Tables

Page 137



set up to track different telephone


jurisdiction.



set up to track any other agencies

providing service to citizens in your

agency.


81 Incident

Origin/Source

of Call

Different methods an incident can

be reported (e.g. E911, telephone,

alarm, mobile data terminal).

Dispatch/Incident Maint., CAD

Jurisdiction Control File Maint.

83 Incident -

Status/Dispos

ition

Different statuses for an incident

(e.g. false alarm, true alarm, cleared,

not cleared, etc.).


Jurisdiction Control File Maint.

85 Dispatcher

Assignments

If your agency divides the

dispatcher workload for calls within

a jurisdiction, this table should

contain entries for names of groups

of beats (e.g. east-side beats, west-

side beats, etc.).

CAD Control, Subordinate Beat Maint.

88 CAD - Unit

Type

All types of police, fire, and EMS

units to be dispatched using CAD

(e.g. cruiser, canine unit, SWAT

team, fire engine, ambulance, etc.).

Unit Assignments Maint., Run Card

Assignment Maint., Incident Type

Maint.

127 Vehicle Type Different types of vehicles. CAD Jurisdiction Control File Maint.,

Incident Maint. Suspect Vehicle

Processing

169 Wrecker/Am

bulance

Company

If you have purchased Wrecker/

Ambulance Rotation, this table

should contain the names of wrecker

and ambulance companies.

Wrecker/Ambulance Rotation Maint.

301 Day of Week The seven days of the week. Run Card Maint.

302 Watch Type Different reasons your agency might

keep an eye on a particular house or

location (e.g. vacation, previous

victim, vacant, bank, etc.).

House Watch Maint.

703 Mutual Aid Two different situations: Mutual

Aid Given (by other agencies to the

responding agency for a call) and

Mutual Aid Received (from other

agencies to the responding agency

for a call).

System Tuning, Dispatch/Incident

Maint.

733 Equipment

Type

Different types of equipment in use

by units being dispatched (e.g.

battering ram, bolt cutter, ladder,

riot gear, HK MP5, etc.).

Unit Equipment Maint.

931 Alarm

Activation

Codes

Different types of alarms (e.g.

burglar, fire, silent, etc.).

CAD Jurisdiction Control File Maint.


Page 138


2985 Mapping

Interface

Classes

If you have purchased the MapInfo

interface, this table should contain

entries for different mapping

classes.


2987 Wrecker/

Ambulance

Types

Different types of wreckers and

ambulances.

CAD Jurisdiction Control File Maint.,

Dispatch /Incident Maint., Wrecker/

Ambulance GEO Maint.

2989 Building

Type

Different types of buildings. Building/GEO Location Maint.,

Building/GEO Location Maint.

Window Format


set up to track various building

materials.

Building/GEO Location Maint.,


Window Format


set up to track types of buildings

containing additional hazards.



Window Format


set up to track various water sources

for fire fighting.



Window format.


set up to track different levels of fire

extinguisher distribution.



Window Format

2994 User-Defined Building/Location information Building/GEO Location Maint.,


Window Format



Window Format



Window Format



Window Format

2998 User -

Defined

Building/Location information Building/GEO Location Maint.,


Window Format



Window Format

3000 Monitor Type This table is defined by NWS. CAD Control

3003 E911 Phone

Position


CAD/E911 Interface, this table

should contain entries for all the

different phones used to answer

E911 calls (defined by the phone

company).

CAD Control

3005 Narrative - Authority codes for Incident Type Incident Type documents

Appendix A: CAD Tables

Page 139


SRI Incident

Type

(PLITYP)

documents.

3006 Station Fire/EMS stations Unit Assignments Maint., GEO Maint.,

Run Card Assignment Maint., Tone

Code Maint.

3041 ESN/Venue

Cross

Reference


CAD/E911 Interface, this table

should contain entries for the ESN

codes coming from the phone

company data stream. See your

CAD Optional Modules

documentation for more

information.

Internally for the CAD/E911 Interface

3043 City/Venue

Cross

Reference


CAD/E911 Interface, this table can

be used to cross-reference city

names with venue codes. See your

CAD Optional Modules

documentation for more

information.

Internally for the CAD/E911 Interface

3501 Unit Mileage

Type

Different reasons for units to accrue

mileage (e.g. transporting prisoners,

patrol, fire run, etc.).

Unit Mileage Maint.

3502 Unit

Personnel

Position Type

Different positions or titles for

persons working for and/or with

your agency (e.g. officer, trainee,

COPS cameraman, etc.).

Unit Assignments Maint., Unit

Personnel Maint., Unit Manpower

Maint.

3503 Command

Function

Different dispatch commands.

These codes are defined by NWS

and should not be modified.

These codes require additional

information in the Alternate field.

Command Maint.

3504 Variable

Type

Different types of incident

information.





Command Maint.

3505 Secondary

Location

Nothing. This table will be used in

a future release of CAD.


3506 Tone Codes Tones that are not assigned to a call. Dispatch/Incident Maint.

3507 Name Types Different types of persons involved

in an incident (e.g. caller,

complainant, victim, witness,

suspect, etc.).





Page 140


3508 MDT Group

Codes

If using the CAD/MDT Interface,

names of groups of MDTs (e.g.

police, fire, all, etc.).


3509 Unit Status Different statuses for units.




Jurisdiction Control File

3510 Card File

Type

Different type class to group the

card file.

Dispatch/Card File

3511 Phone Type Different types of phone numbers

(e.g. pager, cellular phone, home,

work, fax, etc.)

Page 141

APPENDIX B

WINDOW FORMAT FIELDS

This table contains all of the fields you can use in your custom window formats:

Abbreviation Field Name Comments Output Only

Abbrev. Area ABAREA Yes

Abbrev. AsgBeat ABSUBB Yes

Abbrev. Beat ABBEAT Yes

Abbrev. Distrct ABEMSD Yes

Abbrev. Grid ABGRID Yes

Abbrev. Inc Typ INIABV Yes

Abbrev. Map ABMAP Yes

Abbrev. ORI Cod INSCOD Yes

Abbrev. Quadrnt ABFRQD Yes

Abbrev. RespORI INRABV Yes

Abbrev. Section ABSECT Yes

Abbrev. Source ABSORC Yes

Abbrev. Station ABSTTN Yes

Abbrev. Table07 ABTB07 Yes













Abbrev. Venue INVABV Yes

Abbrev. Wrecker ABWRCK Yes

Access Street INASTR Yes

Any E911 Calls E911 Will show an ‗E‘ if there are any calls Yes

Any Hold Calls HOLD Will show a ‗H‘ if there are any calls Yes

Area INAREA This field can be moved but it cannot be

deleted.

No


Page 142


Arrival Time(4) TMARV1 Yes

Arrival Time(6) TMARV2 Yes

Arrive/Clear ARVCLR No

Assigned Beat INSUBB This field should only be used if your agency

uses Dispatcher Assignments.

No

Beat INBEAT This field can be moved but it cannot be

deleted.

No

Call #01 CALL01 Up to 18 Active calls. Yes

Call #02 CALL02 All Call Queue lines must be added or

Call #03 CALL03 removed in sequence. Call Queue lines

Call #04 CALL04 are not mandatory in the Dispatch window.

Call #05 CALL05

Call #06 CALL06

Call #07 CALL07

Call #08 CALL08

Call #09 CALL09

Call #10 CALL10

Call #11 CALL11

Call #12 CALL12

Call #13 CALL13

Call #14 CALL14

Call #15 CALL15

Call #16 CALL16

Call #17 CALL17

Call #18 CALL18

Call Queue More MOREIN This field indicates if the Call Queue can be

rolled up or down (used in standard ―Work

with‖ windows). This will display a ‗ + - ‗.

Yes

Call Source INSORC This field can be moved but it cannot be

deleted.

No

Call Time(4) TMCAL1 You can use one or the other. Yes

Call Time(6) TMCAL2 Yes

Callers Name NMCALL The label for this field cannot be colored red. No

Census INCENS Yes

Command Line COMAND This field can be moved but it cannot be

deleted.

No

Complainant NMCOMP The label for this field cannot be colored red. No

Cross Street INCSCR No

Cross Street 1 INXSTR Yes

Cross Street 2 INYSTR Yes

Current Incident# INC#2 Yes

Dispatched ID# INDID# Yes

Appendix B: Window Format Fields

Page 143


Disptch Time(4) TMDSP1 You can only use one or the other. Yes

Disptch Time(6) TMDSP2 Yes

Elevation INELEV Yes

District INEMSD No

Quadrant INFRQD No

Fire Station INSTTN Yes

GEO Table #65 INTB65 Yes













Grid INGRID This field can be moved but it cannot be

deleted.

Yes

Hazard Warning1 WARN1 These fields display hazards Yes

Hazard Warning2 WARN2 as defined in the CAD Yes

Hazard Warning3 WARN2 Jurisdiction Control File. These fields must be

added and removed in sequence. Hazard

warn1 will also display CAD Messages.

Yes

Inc Type Group INTYPE This field can be moved but it cannot be

deleted.

No

Incident Type INITYP The label for this field cannot be colored red.

This field can be moved but it cannot be

deleted.

No

Last Incident# INC#1 Last Inc# created. Yes

Latitude INLATD Yes

License # INVLI# Yes

License State INVLIS Yes

Location INLSCR The label for this field cannot be colored red.

This field can be moved but it cannot be

deleted.

No

Location Type INLTYP This field can be moved but it cannot be

deleted.

No

Longitude INLONG Yes

Map Refrence INMAP Yes


Page 144


Narrative Line1 NARR1A Type A Narrative lines are No

Narrative Line1 NARR1B 45 characters long. Type B No

Narrative Line2 NARR2A Narrative lines are 70 No

Narrative Line2 NARR2B characters long. No matter No

Narrative Line3 NARR3A what the type, Narrative lines No

Narrative Line3 NARR3B must be added or removed No

Narrative Line4 NARR4A in numeric sequence. You cannot have both

types of narrative line 1,2, etc.... You can mix

A‘s & B‘s, 1A,2B, etc....

No

Narrative Line4 NARR4B No

Narrative Line5 NARR5A No


Narrative Line6 NARR6A No


Nature of Call INDESC No

Phone Number INPHON No

Primary Unit INUNT1 No

Priority INPRTY This field can be moved but it cannot be

deleted.

No

Received ID# INRID# Yes

Report Required INRPT No

Responding ORI # INRORI This field can be moved but it cannot be

deleted.

No

Secondary Unit INUNT2 No

Section INSECT This field can be moved but it cannot be

deleted.

No

Status INSTAT This field can be moved but it cannot be

deleted.

No

Units Sent N#SENT Yes

Units to Send IN#UNT Yes

Venue INVENU This field can be moved but it cannot be

deleted.

No

Wreckr District INWRKD No

Page 145

APPENDIX C

CALL QUEUE FIELDS

This table contains all of the fields available in call queues.

Abbreviation Field Name

GEO—Access Street SASTR

GEO—Area SAREA

GEO—Beat SBEAT

GEO—EMS District SEMSD

GEO—Fire Quadrant SFRQD

GEO—Grid SGRID

GEO—Location SLOC1




GEO—Location Common Name SCOMN

GEO—Location Cross Streets SXST1

GEO—Location Cross Streets SXST2

GEO—Location Type SLTYP

GEO—Map Reference SMAPR

GEO—Section SSECT

GEO—Station SSTTN

GEO—Table #07 STB07






GEO—Table #73 SOTHR


GEO—Venue SVENU

GEO—Venue Abbreviation SVABV

GEO—Wrecker District SWRKD

Hazards(A)—Any Address Hzrds SAANY

Hazards(A)—Building SABLD

Hazards(A)—Career Criminal SACRM

Hazards(A)—Case Suspect SACSS

Hazards(A)—GEO Narrative SAGEO


Page 146


Hazards(A)—Gun Permit SAGPS

Hazards(A)—Gun Registration SAGRS

Hazards(A)—House Watch SAHWS

Hazards(A)—Known Offender SAKOS

Hazards(A)—Order of Protect SAOOP

Hazards(A)—Prior Incident SAPIS

Hazards(A)—Wants/Warrants SAWWS

Hazards(N)—Any Name Hazards SNANY

Hazards(N)—Career Criminal SNCRM

Hazards(N)—Case Suspect SNCSS

Hazards(N)—Gun Permit SNGPS

Hazards(N)—Gun Registration SNGRS

Hazards(N)—Known Offender SNKOS

Hazards(N)—Wants/Warrants SNWWS

Hazards(QC)—Any Quick Hzrds SQANY

Hazards(QC)—Interface SQCIC

Hazards(QC)—Property SQCPC

Hazards(QC)—Suspect Vehicle SQCVC

Hazards(QC)—Warrant SQCWC

Incident—Abbreviation SIABV

Incident—Number SINC4

Incident—Number (12) SRINC

Incident—Number/ORI Code (6) SICOD

Incident—Priority SPRTY

Incident—Responding ORI Abrv SRABV

Incident—Responding ORI Code SSCOD

Incident—Responding ORI # SRORI

Incident—Status SSTAT

Incident—Type SITYP

Incident—TypeGroup STYPE

Interface—Alarm Number SALRM

Interface—Fire/EMS Run Card# SRCRD

Interface—Response Level# SRLVL

Other—Alarm (Y/N) SALMY

Other—Call Taker ID# SRID#

Other—Call Taker ORI # SROR#

Other—Call Taker Shift SSHFT

Other—Dispatcher ID# SDID#

Other—Dispatcher ORI # SDOR#

Other—From Other Source SOSRC

Appendix C: Call Queue Fields

Page 147


Other—Nature of Call SDESC

Other—Quick Call (Y/N) SQUIK

Other—Report Writing (Y/N) SRPTW

Other—Source SSORC

Other—Sub Beat Code SSUBB

Other—Valid QC GEO Address SVGEO

Other—Valid Records Q.C. SRCEQ

Time—Arrival SAR1T

Time—Call SCALT

Time—Dispatch SDSPT

Time—Entry/E911 SENTT

Unit—# Sent S#USN

Unit—# to Send S#UNT

Unit—Arrived SARRV

Unit—Dispatched SDISP

Unit—Unit #01 UNT01












Vehicle—License # SVLI#

Vehicle—License State SVLIS

Vehicle—License Type SVLIT

Vehicle—License Year SVLYR

Page 149

APPENDIX D

DISPATCH ENTRY COMMANDS

The following command descriptions assume you are using a space character for your Different

Command Separator and a comma character for your Like Command Separator.

When you are in the Dispatch Entry window, if you are unsure of the syntax of a CAD command, on

the CAD command line simply type a question mark, a space, and the command in question. For

example, ? DSP. This will display the syntax of the command on the command line.

NOTE: All commands are based on New World defaults. The commands may be different if you have

customized your CAD commands, but their functionality is the same.

AAP uuuuuu AAP uuuuu1,uuuuu2,uuuuu3

At Scene 1, Available This command changes the status of a unit (uuuuuu) to ―At Scene 1, Available,‖ indicating that the

unit is available for other calls. You can change the status of any number of units

(uuuuu1,uuuuu2,uuuuu3) with this command.

AA2 uuuuuu

At Scene 2, Available This command changes the status of a unit (uuuuuu) to ―At Scene 2, Available,‖ indicating that the

unit is available for other calls. You can change the status of any number of units

(uuuuu1,uuuuu2,uuuuu3) with this command.

ADN iiiixx text ADN iiiixx,iiiixx text

Add Narrative This command adds additional information (text) to the narrative for an incident (iiiixx) without going

through narrative processing. The entire command line can be used. The same text may be added for

more than one incident. The text begins after the Different Command Separator. CAD automatically

adds a time stamp at the end of the narrative line.

ADS uuuuu1,uuuuu2… uuuuu3

Assist Dispatch This command is used to assist another unit. If on a call, the current incident that a unit is on will

automatically be placed at the top of a unit‘s call stack. Any unit statuses other than Off Shift or Out of

Service Repair are valid statuses that the unit can be in when the command is executed. This enables a

dispatcher to send units to assist another unit regardless of their status.

AEN uuuuu1,uuuuu2… uuuuu3

Assist En route This command is used to assist another unit. If on a call, the current incident that a unit is on will

automatically be placed at the top of a unit‘s call stack. Any unit statuses other than Off Shift or Out of

Service Repair are valid statuses that the unit can be in when the command is executed. This enables a

dispatcher to send units to assist another unit regardless of their status.


Page 150

AIN iiiixx

Display Additional Incident Numbers This command displays a small window that lists the responding ORIs and corresponding incident

numbers for a call.

ALI

Alarm Inquiry If your agency has purchased Alarms Management, you can use this command to access Alarms

Management Inquiry. See your Alarms Management user‘s guide for more information.

ALP ALP panel#

Alarm Location Name (Business Jacket) If your agency has purchased Alarms Management, you can use this command to transfer alarm type

and disposition information to the Alarms module. Calls that have been initiated with this command or

cleared using a pre-defined alarm disposition are automatically transferred to the Alarms module.

Refer to your Alarms Management documentation for more information.

AMB iiiixx AMB iiiixx tttt

Ambulance Rotation If your agency has purchased Wrecker/Ambulance Rotation, you can use this command to display a list

of available ambulances of the type (tttt) you specify for the area of the incident (iiiixx) you specify. If

you do not specify a type code, CAD uses the default ambulance type code specified in CAD

Jurisdiction Control. Refer to your CAD Interfaces documentation for more information.

ASG uuuuuu iiiixx grp ASG uuuuu1,uuuuu2,uuuuu3 iiiixx grp

Assign MDT Unit to Incident If your agency has purchased the CAD/MDT Interface, you can use this command to assign an MDT

unit (uuuuuu) to an incident (iiiixx). This sends incident information to the MDT. The MDT unit can

subsequently dispatch itself to the incident and change its own status information. The group code

(grp) can be entered to send the incident information to a group or multiple groups of MDTS. Refer to

your NEW WORLD MDT documentation for more information.

ASP uuuuuu ASP uuuuu1,uuuuu2,uuuuu3 ASP uuuuuu iiiixx ASP uuuuu1,uuuuu2,uuuuu3 iiiixx

Dispatch and Arrive at Scene This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―Arrived

at Scene‖ and records the arrival date/time for the incident (iiiixx) if the unit is the first to arrive. If the

specified unit has already been dispatched to the incident, do not include the incident number. If the

specified unit has not been dispatched to the incident, include the incident number. If this is the initial

dispatching for the incident (the specified unit is the first dispatched and the first to arrive), the dispatch

date/time and arrival date/time are recorded for the call.

This command may be used to arrive units that are en route to separate scenes. To accomplish this, use

the format ASP uuuuu1,uuuuu2.

Appendix D: Dispatch Entry Commands

Page 151

AS2 uuuuuu AS2 uuuuu1,uuuuu2,uuuuu3 AS2 uuuuuu addr AS2 uuuuu1,uuuuu2,uuuuu3 addr

At Scene 2 This command changes the status of a unit (uuuuuu) to ―At Scene 2,‖ indicating that the unit is

currently at the second scene of the previous incident. You can change the status of any number of

units (uuuuu1,uuuuu2,uuuuu3) with this command. Secondary location may also be added to his

command.

BET iiiixx

Units within Incident Beat If your agency is using Beat Recommendations, this command displays the Police Recommendations

window, which lists available units within the incident (iiiixx) beat. These units are followed by

available units in beats specified as backups to the incident beat. If the incident type record for the call

specifies a particular unit type for response to the incident, only units of that type are displayed.

If your agency is not using Beat Recommendations, all available units are listed in the Police

Recommendations window.

BOL O

Be on the Lookout – Outside Alerts The BOL O command is used to input information that will be sent to MCT units and/or CAD users.

BOL M

Be on the Lookout – Miscellaneous Items The BOL M command can be used to input information that will be sent to MCT units and/or CAD

users.

BOL P

Be on the Lookout – Crimes Against Persons or Property The BOL P command is used to input information that will be sent to MCT units and/or CAD users.

BOL V

Be on the Lookout – Vehicles The BOL V command can be used to input information that will be sent to MCT units and/or CAD

users.

BOL W

Be on the Lookout – Wanted / Missing Persons The BOL W command can be used to input information that will be sent to MCT units and/or CAD

users.


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CAP uuuuuu CAP uuuuu1,uuuuu2,uuuuu3 CAP uuuuuu disp CAP uuuuu1,uuuuu2,uuuuu3 disp

Clear Unit, Available This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―Unit

Available‖ and clears the incident if the specified unit is the last unit assigned to the incident.

Disposition (disp) can also be used when clearing the unit. The unit number, date, time and reason

information are recorded in Work with Status/Disposition.

CCP iiiixx CCP iiiix1,iiiix2,iiiix3 CCP iiiixx disp CCP iiiix1,iiiix2,iiiix3 disp

Clear Call This command clears a call (iiiixx) or calls (iiiix1,iiiix2,iiiix3) and changes the status of all assigned

units to ―Unit Available.‖ This also creates a record in Work with Incidents containing the time the call

is cleared and all other information for the call. Dispositions (disp) can also be used when clearing a

call.

CDA iiiixx bbbb

Change Assigned Beat If your agency is using Dispatcher Assignments, this command allows you to change the assigned beat

(bbbb) of any call (iiiixx) within the call queue.

CHS uuuuuu ssss

Change Current Status The CHS command can be used to change the current station assignment for a unit. This command

should be used with caution; it affects the run card recommendations and which stations are toned out

when using the tone interface.

Once the command is executed, the Unit Assignments Maintenance window will show the change in

the Current Station field.

If this command is run without a station (CHS uuuu), then the unit‘s current station will revert to its

assigned station.

CHU uuuuuu CHU uuuuu1,uuuuu2,uuuuu3

Change Unit This command displays the Unit Assignments Maintenance window, where you can maintain

information for the unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) specified.

CID dddd

Change ID This command allows you to change the ID# field in the CAD Control window so that you do not have

to exit the Dispatch window.


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CIF iiiixx

Clear Incident Flag This command clears the incident flag in the call queue for a specific incident. The flags are: I =

Incident Changed; N = Narrative Changed; C = Both Narrative and Incident Changed.

CLA iiiixx ssss

Clear All Units from a Station The CLA (clear all assigned) command is used in conjunction with station dispatch. This command

clears all assigned units from a station. For example, if a runcard is setup to allow station dispatch and

that station is then assigned to an incident, the units that are assigned but not dispatched may be cleared

by using the CLA command.

This command is most likely to be used by rural or volunteer agencies. If the dispatcher does not know

which unit is going to respond first to an incident, the entire station may be assigned. When the first

unit arrives, the dispatcher may assign that unit to the incident. The remaining units may be cleared

from the incident using the CLA command.

CLP iiiixx pppppppp st

Enter/Change License Plate This command records a license plate number (pppppppp) and a state (st) and checks the vehicle

database for associated hazards.

CLS ON clss CLS OFF clss

Turn Class On or Off If your agency has purchased the MapInfo Interface, you can use this command to turn on or off any

class (clss) of objects on the map. Classes are like transparent layers that can be placed on and pulled

off the map. These classes hold objects that have a common bond. For example, one class would be

all of the fire hydrants. To show all of the fire hydrants, turn that class on. To hide all of the fire

hydrants, turn that class off. Other classes include incidents of each type, units by type and status,

streets, and many other objects seen on the map.

CMT # 2 CD

Change Monitor Type Where # represents the current status monitor number you would like to change (Status #1, Status #2,

Status #3, or Status #4). The 2 represents the type you would like to change it to. CD represents the

Combined Dispatch Code or Dispatcher Assignment to change the monitor to and is optional.

CNA uuuuuu

Case Number Assignment The CNA command takes the information from a CAD incident and creates a ―shell‖ of a case. This

case can then be accessed via Work with Cases.


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CP1 iiiixx ORI or ORI code CP1 iiiixx ORI tttt P CP1 iiiixx ORI tttt F CP1 iiiixx ORI tttt E

Copy Incident This command copies an existing call (iiiixx) in another ORI (ORI) or ORI code (ORI code). You can

change the incident type by entering an incident type (tttt) and incident type group code (P, F, or E).

All times from the original call are used in the new call.

CP2 iiiixx ORI or ORI code CP2 iiiixx ORI tttt P CP2 iiiixx ORI tttt F CP2 iiiixx ORI tttt E

Copy Incident (updated time) This command copies an existing call (iiiixx) in another ORI (ORI) or ORI code (ORI code). You can

change the incident type by entering an incident type (tttt) and incident type group code (P, F, or E).

Creation time of the original call is updated to reflect the time this command is used.

DOT DOT dot# DOT hazmat

Hazardous Materials Interface If your agency has purchased Hazardous Materials Interface, you can use this command to access the

Hazardous Materials database. If you enter a correct DOT number (dot#) or hazardous material name

(hazmat), you will go directly to the specified record in Inquiry mode. If you do not specify a DOT

number or hazardous material name (or if your entry does not match an existing record), the Hazardous

Material Prompt appears where you can choose from existing records.

DSP uuuuuu iiiixx DSP uuuuu1,uuuuu2,uuuuu3 iiiixx

Dispatch Unit to Incident This command assigns a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to an incident (iiiixx).

This changes the unit status to ―Dispatched.‖ If this is the first unit dispatched, the dispatch date and

time are recorded for the incident.

Units are eligible for dispatch only if they have a status of ―Available,‖ ―Assigned,‖ ―Moveup,‖ or any

of the three statuses specified in the Additional Recommendation Statuses fields in CAD Jurisdiction

Control.

DS1 uuuuuu DS1 uuuuu1,uuuuu2,uuuuu3 DS1 uuuuuu addr DS1 uuuuu1,uuuuu2,uuuuu3 addr

Depart Scene 1 This command changes the status of the specified unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to

―Depart Scene 1.‖ Secondary location (addr) information is optional.


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DS2 uuuuuu DS2 uuuuu1,uuuuu2,uuuuu3

Depart Scene 2 This command changes the status of the specified unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to

―Depart Scene 2.‖

EDA Assignment Code EDA Enter Dispatch Assignment This command, when entered with an assignment code after the EDA command, will display only

incidents from this particular dispatch assignment code. Entering this command without an assignment

code will display all the codes for that jurisdiction.

ENR uuuuuu ENR uuuuu1,uuuuu2,uuuuu3 This command changes the status of the specified unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to

―Enroute.‖

EQP EQP eeee EQP eeee mmmmmm

Unit Equipment Inquiry This command allows you to display a list of all units with a specific Equipment Type (eeee). You can

also specify a minimum measurement/quantity (mmmmmm) for the equipment.

EVT eeee iiiixxxx [text] EVT eeee uuuu [text]

Event Enables a time/date stamp to be added to an incident for a fire specific, user-defined activity and also

adds a note to the radio log of a call, unit log, monitors and/or secondary location.

EXC uuuuu1,uuuuu2

Exchange Units This command exchanges a unit which is available (uuuuu1) with a unit which is on a call (uuuuu2). It

will place the available unit (uuuuu1) in the dispatch status.

EX2 uuu1,uuu2

Exchange Units This command is very similar to the EXC command except the units that are exchanged are

permanently switched in the file. This applies for the primary or secondary units.

GEO addr

GEO Validation This command displays the GEO Prompt in inquiry mode for the address (addr) you specify. If there

is incident information in the work area, you can enter this command without specifying an address.


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HYD iiiixx

Display Hydrants If your agency is using Fire Records, you can use this command to display Work with Hydrants, which

lists fire hydrants located near the incident (iiiixx) location.

HZD iiiixx

Display Incident Alert Notifications This command displays the Hazardous Warnings Detail window for a specific incident, which lists all

checks performed at the time the incident (iiiixx) was created.

HZI

Display Hazards This command will allow you to display hazards associated with an address, name, plate, or driver‘s

license number. This command allows access to this information without having to leave the Dispatch

screen. An incident does not need to be displayed when this command is used.

IFD IFD iiiixx

Display NCIC Requests If your agency has purchased the State/NCIC Interface, you can use these commands to view responses

from the state. IFD displays all new responses in the order received. If there are no new responses,

IFD displays Work with State/NCIC Interface History.

If your agency has purchased the State/NCIC Interface and the CAD/NCIC Interface, IFD iiiixx

displays all responses for the specified incident in the order received. If there are no responses for the

specified incident, IFD iiiixx displays Work with State/NCIC Interface History with no entries listed.

IFS frmt IFS frmt iiiixx IFS frmt Uuuuu Text

Send NCIC Request If your agency has purchased the State/NCIC Interface, you can use the IFS frmt command to display

a request format (frmt) to send to the state.

If your agency has purchased the State/NCIC Interface and CAD/NCIC Interface, you can use the IFS frmt iiiixx command to display a request format (frmt) and log the incident number (iiiixx) in the

State/NCIC Interface history file for the request and the response. When the state returns a request,

unit number is automatically attached to the response in Work with NCIC History.

If a unit is sent with the request, the unit will be attached to the send request in Work with NCIC

History. When the state returns the routing number the NWS software will automatically attach the

unit number to the response in Work with NCIC History. Text (Text) can also be included with the

command.

IFV frmt variables IFV frmt variables iiiixx

Send NCIC Request If your agency has purchased the State/NCIC Interface and CAD/NCIC Interface, you can use these

commands to send requests to the state directly from the command line. Refer to your State/NCIC

Interface and CAD/NCIC Interface documentation for more information.


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INC iiiixx

Change Incident This command displays an active incident (iiiixx) in the work area in Change mode. This command

prevents other users from using the same command for the same incident until you clear the work area.

If you do not want to change the incident, the INQ command is suggested.

IND iiiixx Enter Dispatch Units This command displays the Dispatch Units window, where you can dispatch Fire or EMS units for an

incident (iiiixx) according to your Run Cards.

INQ iiiixx Incident Inquiry This command displays an active incident (iiiixx) in the work area in Inquiry mode.

INS uuuuuu INS uuuuu1,uuuuu2,uuuuu3

In Station This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―In

Station,‖ indicating that the unit is currently in the station.

LNK iiiixx,iiiixx LNK iiiixx,iiiixx text LNK iiiixx,?

Link Incidents This command is used to link incidents together. The link command is similar to the ADN command in

that it allows you to add text to the narrative of multiple incidents. When using the command, a

minimum of two incident numbers (iiiixx) are required. Unlike the ADN command, text is not

mandatory. If using the command without text a message will be written to the narrative of each

incident stating that they have been linked.

A call may be linked to a cleared incident by using the ―?‖ after the first incident. This will display a

window that enables you to select the cleared incident.

LOC addr;venue distance

Locate Address If your agency has purchased the MapInfo Interface, you can use this command to zoom the map

display on any location (addr) and venue (venue) at any given distance (distance). Venue must be

separated from the location information by a semicolon. Distance is optional, and if none is specified,

the default zoom distance in the CAD Interface Setup is used. Typically, the distance is some factor of

a mile (e.g., 1.0, 5.0, .5, etc.). This command does not require the address to be associated with an

incident or unit.

MDT

Send Message to MDT If your agency has purchased the CAD/MDT Interface, you can use this command to access the Send

MDT Message window in which you can enter a free-form message to be sent to an MDT unit or to an

MDT group (if supported by your Message Switch).


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MLG uuuuuu

MLG uuuuuu S/E/T mmmmm iiiixx

Unit Mileage This command allows you to create a new mileage record for a unit, or change a unit‘s existing

mileage.

Parameters Description

uuuuuu Unit ID code

S/E/T S = Starting Mileage

E = Ending Mileage

T = Total Mileage

mmmmm Mileage amount

iiiixx Incident number

If you enter this command with just a unit number (MLG uuuuuu), the Work with Mileage window

will appear for that unit. If you use this command with all of the parameters, a mileage record will be

automatically created for the unit.

MOV uuuuuu iiiixx ssss

Move-up This command updates station (ssss) information for a unit (uuuuuu) for the time the specified incident

(iiiixx) is active. The unit‘s status changes to ―Moveup,‖ and the Current Station in Unit Assignments

Maintenance reflects the station specified. Typically, this is used when a fire unit moves to another

station to cover for units from that station that are busy with a call.

NAM iiiixx last,first,middle

Add a Name to Narrative This command adds a name (last,first,middle) to incident (iiiixx) narrative without going through

narrative processing. This command also displays Global Name Inquiry, positioned to the entry most

closely matching the name you add. This allows you to view existing information for the individual.

NAR iiiixx

Narrative Window This command displays a narrative entry window for an incident (iiiixx). This allows you to enter

narrative without leaving the Dispatch window. This is different from the NRW command in that it

enables you to enter an unlimited amount of text. The text can also be modified at a later time.

NOT NOT tttt text

Note Pad The NOT command displays Work with Note Pads, where you can add, change, or delete Note Pad

records (similar to electronic Post-it® notes). You can also specify a type (tttt) and text (text) to create

a Note Pad record without leaving the Dispatch window. When the NOT command is executed with a

type (NOT tttt), the Work with Note Pads window will appear reset to that type.


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NRW iiiixx

Display Narrative Window This command displays a narrative entry window for an incident (iiiixx) over the bottom portion of the

dispatch window. This allows you to enter narrative without leaving the Dispatch window. The

narrative is time stamped; it cannot be changed at a later date.

OFS uuuuuu OFS uuuuu1,uuuuu2,uuuuu3

Unit Off Shift This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―Off

Shift.‖ Units with this status do not appear on Unit Status Monitors. You can only use this command

for units with statuses of ―Available,‖ ―Report Writing,‖ or ―Out of Service.‖

OND The OND command is used to display a list of personnel and their current statuses. The current status

consists of being logged on a terminal/PC or in a unit (indicating whether or not the unit is a MDT

unit). The individual may then have a message sent to them.

This command requires that each user on the system have a unique AS/400 user profile.

If the recipient of the message is using a MDT unit then the message will be sent to the unit. If they are

logged on to a terminal/PC then an AS/400 message will be sent. If they are not on a MDT unit or on a

terminal then an email message will be sent. The default email address is set up in the employee‘s

personnel file.

To use the OND command, it must be added to the Work with Commands/Function Keys window. The

User Profile field is mandatory and must be populated with the employee‘s user profile or the

employee may not show up on the Work with Personnel Status window.

ONS uuuuuu ONS uuuuu1,uuuuu2,uuuuu3 OFS uuuuuu bbbb OFS uuuuu1,uuuuu2,uuuuu3 bbbb

Unit On Shift This command displays the Unit Assignments Maintenance window for the unit (uuuuuu) specified,

where you can press <Enter> to change the status of the unit to ―On Shift.‖ Unit Assignments

Maintenance allows you to update the personnel, assigned beat, assigned station, and other unit

information before actually changing the status of the unit. If you specify a beat (bbbb) code, the

assigned beat for the unit is updated and the Unit Assignments Maintenance window does not appear.

PAC iiiixx

Assign Incident for PACE Operators If your agency has purchased the PACE optional Module, you can use this command to create a PACE

record from an incident (iiiixx) for use by the PACE operators.

PAG This command displays the Send Page window (PG0100).


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PAN n PAN e PAN s PAN w

Move Center of Map If your agency has purchased the MapInfo Interface, you can use this command to pan the Mapping

display by half a window in any of the four cardinal directions (n for north, e for east, s for south, or w

for west).

PLT pppppppp tttt

Plate Information This command searches the vehicle database according to the plate number (pppppppp) and vehicle

type (tttt) you specify and displays the Vehicle Inquiry window, where you can access additional

vehicle information.

PRC iiiixx uuuuuu The PRC command can be used to send a snapshot of information to the unit‘s station on a rip and run.

The command sends a transmission to the unit‘s station in the ―cleared‖ format. The iiiixx in this

example represents the incident number and the uuuu the unit number.

PRT iiiixx printerid

Send Incident Information to MDT Printer If your agency has purchased the MDT Interface, you can use this command to send incident (iiiixx)

information to a printer (printerid) attached to an MDT at a law enforcement, fire or EMS station.

This command is primarily used to send information pertaining to a call to fire and EMS stations before

units leave the station.

QCE QCE tttt;location QCE uuuuuu tttt pppppppp st;location;description

Quick Call Entry These commands create Quick Calls, which are typically used to track units on traffic stops, motorist

assistance calls, court appearances, and other stops that do not require Incident Reports. They are

numbered differently than regular calls, and are listed in Work with Quick Calls when cleared rather

than in Work with Incidents.

When Quick Calls are entered, GEO validation may occur depending on the Validate Address entry in

CAD Jurisdiction Control for your home ORI. All Quick Calls must be GEO validated before the call

can be cleared.

The QCE command, entered by itself, displays the QCE/RCE Prompt window. This window contains

data fields for Unit, Incident Type, Location, License Plate, License Plate State, and Description. The

only mandatory fields are Incident Type and Location.

You can create Quick Calls directly from the command line without using the QCE/RCE Prompt

window. This method requires exact formatting but can be very efficient when mastered. If formatting

errors occur, the QCE/RCE Prompt window appears.

The following information can be entered on the command line:


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Information Mandatory Comments

Unit (uuuuuu) No If you do not include a unit number, remember to use two

Different Command Separators between the QCE command

and the Incident Type code. If you enter an invalid unit

number, the call drops into the Call Queue, but no unit is

attached to the call.

Incident Type

(tttt) Yes Each Incident Type code is associated with an Incident Type

Group code—P (police), F (fire), or E (EMS). The Incident

Type Group code is defaulted with the Agency Type code in

Jurisdiction Control for your home ORI.

Location

(location)

Yes Location information must be preceded by a semicolon (;)

character. Street Address, Cross Street, and Common Name

Location Types can be used, but they must be formatted as

discussed in the Incident Location section of the CAD

User‘s Guide.

License Plate

State (st) No If your agency has purchased the State/NCIC and

CAD/NCIC Interfaces, you can use this field in conjunction

with the License Plate field to send NCIC requests to the

state. This also depends on entries in the Incident Type

record and setup of the Interfaces.

If no state is entered, the default state (typically your home

state) in CAD Jurisdiction Control for the responding ORI is

used.

License Plate

(pppppppp)

No If your agency has purchased the State/NCIC and

CAD/NCIC Interfaces, you can use this field in conjunction

with the License field to send NCIC requests to the state.

This also depends on entries in the Incident Type record and

setup of the Interfaces.

Description

(description)

No Descriptions must be preceded by a semicolon (;) character.

This information can be found in the Nature of Call field

after the call is cleared.

The responding ORI for a Quick Call is determined by the following:

1. The ORI of the assigned unit (if a unit has been assigned).

2. The ORI of the incident location (if it has been GEO validated).

3. Your home ORI.

QCR iiiixx

Change Quick Call to Regular Call This command changes a Quick Call to a regular incident. In addition to the regular call being created,

the original quick call is retained in the Work with Quick Calls window.

QENT

Quick Entry This command is used to create a new incident and pull it back up so that changes/additions may be

made to it. This command is the equivalent of creating an incident and then pulling it back up via the

INC command.


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RCE RCE tttt;location RCE uuuuuu tttt st pppppppp;location;description

Rapid Call Entry These commands create Rapid Calls, which function nearly the same as Quick Calls. The formatting of

Rapid Calls is exactly the same as that for Quick Calls. The difference between the two is the number

assigned to each and the location of the call information after the call is cleared. Rapid Calls are

numbered using the standard incident counter, and are listed in Work with Cleared Calls and Work with

Incidents when cleared.

For more information on Rapid Calls, see the section titled About Quick Calls and Rapid Calls in the

CAD System Administrator's Guide.

RCF RCF name RCF name type

Card File Use this command to access the New World Systems Card File. If a name is entered (RCF name), the

Card File will be positioned to that name. If a name and type are entered (RCF name type), the Card

File will be positioned to the name within the specified type.

RCMD

Recommend Unit This command must be setup as a function key. It is used to access the Fire/EMS Recommendations

window. Before using this command, a call must be active in the Dispatch Entry window. The codes

used to dispatch, place on standby, etc, are set-up on an individual basis and will therefore vary by

customer.

RCS shift RCS shift unit RCS ?

Roll Call This command is used to access the Work with Roll Call window. Work with Roll Call allows you to

set up units for a specific shift, on/off shift the units, and activate/deactivate the units.

RES uuuuuu

Resend Dispatch Information to Mobile Unit This command resends the dispatch information to mobile units. The unit must be on a call; the call

they are on is the one that will be resent. The command can be used with multiple units (each unit will

be sent a dispatch command). This command is most useful when using field reporting, as it requires a

―Dispatch message‖ to create a case report.

RIP iiiixx ssss

Print Rip and Run This command reprints the rip and run for a specific unit for a specific station.


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ROA ROA uuuuuu

Roll Additional Unit Column This command rolls the additional unit column (units with an Additional Recommendation Status as

specified in CAD Jurisdiction Control) in a type 4 unit status monitor down one page or to the bottom

of the page, or it positions the column with the unit (uuuuuu) you specify at the top.

ROI ROI uuuuuu

Roll Incident Column This command rolls incident information in status monitors down one page or to the bottom of the

page, or it positions the list to the incident associated with the unit (uuuuuu) you specify at the top.

ROL ROL uuuuuu

Roll Monitors (all columns) This command rolls all columns in unit status monitors down one page (if all information does not fit in

a column) or to the bottom of the page, or it positions the list with the unit (uuuuuu) you specify at the

top.

ROM ROM T

Roll Message The roll command enables the message monitor to roll down one page at a time. Adding a space and a

―T‖ at the end of the command will cause it to reposition to the top of the messages.

ROQ

Roll Call Queue This command rolls the call queue monitor down one page.

ROT iiiixx tttt

Wrecker Rotation If your agency has purchased Wrecker/Ambulance Rotation, you can use this command to display a list

of companies with wreckers of the type (tttt) you specify, assigned to the wrecker district associated

with the location of the incident (iiiixx). If no type is entered, the default wrecker type in CAD

Jurisdiction Control for the responding ORI is used.

ROU ROU uuuuuu

Roll Units This command rolls the unit column in unit status monitors down one page (if all information does not

fit in a column) or to the bottom of the page, or it positions the list with the unit (uuuuuu) you specify

at the top.


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RRC uuuuuu iiiixx

Reroute Unit, Clear Incident This command takes a unit (uuuuuu) off its current call and dispatches it to a different incident (iiiixx).

The original incident is cleared, and a line of narrative for the original incident notes the unit number

and time rerouted. Any other units assigned to the original incident receive ―Unit Available‖ status.

RRN uuuuuu iiiixx

Reroute Unit, Incident Not Cleared This command takes a unit (uuuuuu) off its current call and dispatches it to the incident (iiiixx)

specified. The first incident is not cleared and is reprioritized in the call queue if no other unit is

assigned to it. This command also writes a line of narrative to the first incident indicating the unit

number and time rerouted.

SBY uuuuuu iiiixx SBY uuuuu1,uuuuu2,uuuuu3 iiiixx

Standby This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―Standby‖

for an incident (iiiixx). This status is typically used to indicate that a unit is in station and can go to the

incident if necessary.

SHD

Schedule Use this command to pull up the Work with Scheduled Calls window. This window allows a dispatcher

to schedule a call for a future date or time. The dispatcher has the option to automatically create a call

when the scheduled date/time occurs or to send a message until the schedule is checked and the event

record disposed of. This command is useful for scheduling events such as funeral escorts, animal

complaints, abandoned autos, etc.

SHM

Scheduled Messages The SHM command accesses the Work with Scheduled Messages window and displays all scheduled

CAD messages.

SKL xxxx The SKL command can be used to display all personnel who match the desired keyword and are on-

shift. In order for the employee to display, two things must be set up in the Personnel Maintenance

window. The employee must be in an active status in the Status field and the particular course needs to

be assigned to the employee. This is accomplished by using the <F7> key on the Personnel

Maintenance window and adding the desired skill. These skills are set up in table 400 and are assigned

to the individual courses.

The xxxx following the command represents a skill code.

SND ORI text SND userid text SND abbreviatedori text

Send Dispatch Entry Messages This command allows you to send messages (text) to other CAD users. You can send a message to all

users of a jurisdiction (determined by the user‘s ORI setting in CAD Control) by specifying the entire


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ORI (ORI) or by specifying the abbreviated ORI code (abbreviatedori). You can also send a message

to a specific user by specifying a valid user ID (userid).

SRI tttt P SRI tttt F SRI tttt E

Special Response Information This command displays Incident Type Inquiry for the specified incident type (tttt) and incident type

group (P, F, or E). You can also access any existing special response narrative for the incident type.

SRN iiiixx

Display Special Run Card Narrative This command displays the narrative attached to a run card. The run card must be attached to an

incident (iiiixx) for this to occur.

STK uuuuuu

Stack Units This command will access the Work with Stacked Calls window. If your agency has the Work With

Stack field set to ―Y‖ in System Tuning, then this command will allow a unit‘s calls to be removed

from the stack, placed in arrive status, moved to the top, and put on/off hold. If the flag is set to ―N,‖

then the available options are remove, add, and dispatch.

TDD text

TDD Communications If your agency has purchased the TDD Interface optional module, you can use this command to send

text to a TDD from dispatch.

TIM uuuuuu # TIM uuuuu1,uuuuu2,uuuuu3 #

Update a Unit's Check-In Time This command resets the check-in time (which triggers reverse imaging on status monitors) for a unit

(uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to any number of minutes from 01 through 998 (#) from

the current time. Use 999 to shut off the timer for a unit.

Unit check-in times, based on unit status and incident priority, are set up in CAD Jurisdiction Control.

This command temporarily resets the timer for the unit you specify. When this time expires (or when

the unit is reassigned), CAD reverts to the settings in Jurisdiction Control.

TON

Tone Command If your agency has purchased the Tone Encoder Interface, you can use this command to send the

corresponding tone code that is in the alternate field of the tone table to the Tone Encoder.


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UAP uuuuuu UAP uuuuu1,uuuuu2,uuuuu3 UAP uuuuuu disp UAP uuuuu1,uuuuu2,uuuuu3 disp

Unit Available This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―Unit

Available.‖ Disposition (disp) is optional, and can be used to indicate why the unit was taken off an

incident. If the unit is assigned to an incident, the incident is not cleared. The original dispatch time is

retained. This command also writes a line of narrative to the incident indicating the unit number and

time rerouted. The unit and the officer(s) assigned to the unit are removed from the incident record.

This command must be used to remove a unit from ―Out of Service-Admin‖ status.

UBP uuuuuu UBP uuuuu1,uuuuu2,uuuuu3 UBP uuuuuu addr UBP uuuuu1,uuuuu2,uuuuu3 addr

Admin. Out of Service This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―Admin.

Out of Service.‖ This is used for court appearances, lunches, and other duties for which the unit can be

called away from if necessary. A secondary location (addr) can also be specified. Use the Unit

Available command to clear a unit from this status.

UCP uuuuuu UCP uuuuu1,uuuuu2,uuuuu3 UCP uuuuuu disp UCP uuuuu1,uuuuu2,uuuuu3 disp

Unit Check-In This command checks in a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3), but does not change the

unit‘s status. This redisplays the unit number in standard (non-reverse) image on status monitors. A

disposition (disp) can also be entered with this command.

UOP uuuuuu UOP uuuuu1,uuuuu2,uuuuu3 UOP uuuuuu addr UOP uuuuu1,uuuuu2,uuuuu3 addr

Repair Out of Service This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―Repair

Out of Service,‖ which is used for automotive repairs and other duties that a unit cannot be called away

from. A location (addr) can also be specified for the unit. Use the Unit Available or Clear Unit

command to clear a unit from this status.

UNT uuuuu1,uuuuu2… Notes

Unit Notes This command is used to attach a note to a unit‘s log. Multiple units can have the same notes attached

to their log. A note can be added to a unit in any status including Off-shift.


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URA puuuuu URA puuuuu,suuuuu

Unit Reassignment This command reassigns the primary unit (puuuuu) and secondary unit (suuuuu) for a call. The first

unit assigned to a call is the primary unit. If you want to specify another unit assigned to a call as the

primary unit, use URA puuuuu where puuuuu is the unit that will become the primary unit (the

previous primary unit then becomes the secondary unit). If you want to assign the primary and

secondary units, use URA puuuuu,suuuuu where puuuuu is unit that will become the primary unit

and suuuuu is the unit that will become the secondary unit.

URI URI uuuuuu URI iiiixx

Unit/Radio Log Inquiry This command allows you to view activity for a unit or an incident. If you enter URI with no

parameters, CAD displays the Unit/Radio Log Inquiry selection window. You can also enter

parameters to access the Unit Log for a particular unit (uuuuuu) or the Radio Log for a particular

incident (iiiixx).

URP uuuuuu URP uuuuuu addr URP uuuuu1,uuuuu2,uuuuu3 URP uuuuu1,uuuuu2,uuuuu3 addr

Report Writing This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―Report

Writing,‖ which is used to indicate that a unit is writing reports or performing other duties that can be

interrupted. A location (addr) can also be specified for the unit. Use the Unit Available or At Scene

Available command to clear a unit from this status.

USP uuuuuu USP uuuuu1,uuuuu2,uuuuu3 addr

Unit at Secondary Location This command updates the secondary location (addr) information for a unit (uuuuuu). This

information can be in any format but cannot be more than 60 characters. This command also updates a

unit‘s next check-in time and does not change the unit‘s status.

WCC iiiixx

Caller/Complainant Maintenance This command displays Work with Names for the specified incident (iiiixx), where you can maintain

records of names associated with the incident.

ZOM iiiixx ZOM iiiixx,dist

Center Map If your agency has purchased the MapInfo Interface, you can use this command to zoom the map

display on any incident (iiiixx) at any specified distance (dist). If no incident is specified, the display is

centered around the center of the map. Distance is optional, and if none is specified, the default zoom

distance in the CAD/Mapping Interface setup file is used.


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Other Functions

This table lists some of the other functions that can be performed:

Function Description

A400 Run/Call an AS400 Command

CALL Go to Cleared Call file

clrc Clear Command Line

clrs Clear Window

ctrl Go to CAD Control Window

exit Exit CAD

e911 Go to the E911 Call Window

help HELP

nxtc Bring next incident to dispatch work area in Change Mode

nxti Bring next incident to dispatch work area in Inquiry/View Mode

ofhd Take call off hold

onhd Place call on hold

prgm Run/Call an external program

prmt Field Prompting

quik Go to Cleared Quick Call File

rcmd Unit Recommendations

rtvc Retrieve Previous Command

Stat Got to Extended Unit Status Display

togd Toggle Dispatch Call Queue to display other views

togm Toggle Monitor Call Queue to display other views

FUNCTION KEYS

The table below lists the function keys and their purposes, as they are setup when CAD is originally

installed. These keys can be custom programmed and therefore may not match what is setup in your

system.

Function Key Purpose

F1 Help Text. Position your cursor in any given field and press this key to display information

pertaining to that field‘s purpose and usage.

F2 Global Name Search. Use this key to access the Global Name Search screen and view jacket

information. You cannot, however, create a jacket via this function.

F3 Exit

F4 Prompt

F5 Clears the Call Screen; refreshes most other screens; returns the cursor to the home position.

F6 Toggle Call Queue

F7 Displays incident Hazards; brings the incident up on the screen.

F8 Extended Unit Status Display

F9 Displays Next Undispatched Incident


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F10 Unit Recommendation For Fire Run Cards

F11 Cleared Incident File. Use this function key if you need to dispatch a unit to an incident that

has already been cleared. It also allows you to view Dispatch and Unit times for previous

incidents and add supplemental narratives.

F12 E911 Call Display. When an E911 call comes in, simply press <F12> to bring the call

information up on the screen. If there is more than one E911 call that has not been worked

with, you will see a yellow square containing the letter ―E‖ at the top of the page.

F13 Places Call On Hold. Once a call has been placed on hold, a yellow square containing the letter

―H‖ will appear at the top of the page.

F14 Takes Call Off Hold. If there is only one call on hold, the call information will appear in the

dispatch entry area. If there is more than one call on hold, you will be taken to the Work with

Calls On Hold screen.

F15 CAD Control Screen. This screen allows you to change the type of monitor that you are using,

the shift that you are working, and the ID# of the person using the workstation.

F16 This key takes you to the Work With Cleared Quick Calls window. From this window, you can

perform maintenance on cleared Quick Calls and create Regular Calls from cleared Quick Calls.

F17 Clears Command Line

F18 Retrieves Previous Commands

F19 Work With House Watches. From here you can create and perform maintenance on House

Watches.

F20 Arrive Unit at Scene. Once you have an incident up on the screen in either inquiry or change

mode, type the unit# on the command line and press <F22>. Or you can simply type

unit#_incident# and press <F22>.

F21 Same as F9 but in Inquiry.

F22 Dispatches a Unit. Once you have the incident up in inquiry or change mode, type the unit# on

the command line and press <F22>. Or you can simply type unit#_incident# and then press

<F22>.

F23 Use With Fire Run Card

F24 Narrative Window. To access the narrative window you can either type the incident # and press

<F24> or you can have the incident up on the screen in inquiry or change mode and then press

<F24>.

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APPENDIX E

COMMON PROGRAM CALLS

Parameters needed for external program calls:

NOTE: For the following, the lower case letter "b" represents one keyboard space.

Work with Command/Function Keys

Program: CD2000

Parameter: 'b'

Work with EMS Run Cards

Program: CC0200CL

Parameter: 'bbbbEbbbbCC0200'

Work with Fire Run Cards

Program: CC0200

Parameter: 'bbbbF'

Work with House Watches

Program: CD0630

Parameter: 'b'

Work with Incident

Program: PL0050

Parameter: 'PLINCD'

Incident Inquiry

Program: PL0050

Parameter: 'PLINCDbbbbbb#'

Work with Quick Calls

Program: CD2510CL

Parameter: 'PL0050'b'PLQUIK'


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Quick Call Inquiry

Program: CD2510CL

Parameter: 'PL0050'b'PLQUIKbb#'

CAD Reset

Program: CD1420

Parameter: 'N'

Names Inquiry

Program: PL0052

Parameter: 'bbbbbbbbbbbb#'

Work with Want & Warrants

Program: WW0100

Parameter: 'b'

Public Safety Inquiry Menu

Program: PS0007

Parameter: (none)

Global Vehicle Inquiry

Program: PS1960CL

Parameter: ‗#‘

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APPENDIX F

TROUBLESHOOTING

"The call taker's window is 'locked up' and I can't type anything after trying to create a call. Why does this happen?"

If it is a regular call, another user might be in Change Mode for the responding ORI of the Jurisdiction

Control File. If this is the case, the call-taker will not be able to retrieve the next incident number

because that record will be locked by the other user.

The same problem can occur with Quick Calls. In this case, however, the CAD Jurisdiction Control

File is locked.

* * *

"Why do I get error messages like 'Not Authorized to Command CRTJOBD' or 'Error found on CRTJOBD Command' when I try to create subsystems for various interfaces."

Authority conflict. Sign on as QSECOFR or as a user with QSECOFR authority and try again.

* * *

"I've made many modifications to my GEO Master File. Is there a way to get those changes over to the Cross Street File?"

Yes, there is. The following process will clear the entire Cross Street File and recreate it based on the

updated GEO Master File. Keep in mind, however, that performing this procedure will expunge all

previous modifications to the Cross Street File.

1. Call CD5000

2. Select option #6: 'Create Cross Street File'. You cannot be using CAD or Public Records when

you select this option.

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GLOSSARY

ADD Mode Use Add windows to create new records and add them to a ―Work with‖ window. To access an Add

window from almost any ―Work with‖ window, press the function key <F6> (Add). You can

determine whether or not you are in an Add window by looking for ―Add‖ in the window‘s title.

Authorized User Any user who is authorized to use certain programs or view certain records.

CHANGE Mode Use Change windows to change an existing record in a ―Work with‖ window. To access a Change

window from almost any ―Work with‖ window, type a ―2‖ in the option field of the record(s) you want

to change and press <Enter>. You can determine whether or not you are in a change window by

looking for ―Change‖ in the window‘s title.

Defaulted Entries Data entry fields that contain information entered by the system. Defaulted entries help to keep you

from repeatedly entering the same information. These fields can be changed if necessary.

DELETE Mode To access a Delete window from almost any ―Work with‖ window, type a ―4‖ in the option field of the

record you want to delete and press <Enter>. A small confirmation window will appear asking you to

press <F13> to delete the record, or press <F12> to return to the ―Work with‖ window without deleting

the record. You can determine whether or not you are in a Delete window by looking for ―Delete‖ in

the window‘s title.

DISPLAY (Inquiry) Mode Inquiry windows are used to display a record from a ―Work with‖ window for viewing purposes only;

no information may be added to, or deleted from a Display window. To access a Display window from

almost any ―Work with‖ window, type a ―5‖ in the option field of the record you want to view and

press <Enter>. To determine whether or not you are in a Display window, look for ―Display‖ in the

window‘s title.

Free-Form Fields Entries in a free-form field do not require special formatting, such as using commas in address and

name entries. A free-form entry may be entered as it would normally be written.

From/Thru Entries From/Thru entries are usually found in report definition windows. Use From/Thru entries to specify a

certain range of dates or numbers. Enter the beginning date or number in the From field, then enter the

ending date or number in the Thru field.

If you only want to use a single date or number, enter the date or number you want to use in the From

and Thru fields.


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Function Keys A function key is a keyboard key that takes you from one program or module to another. Active

function keys are located at the bottom of each window, along with an abbreviated description of their

use.

Inquiry Windows Please see DISPLAY Mode.

Jacket File A jacket file contains identification information about a person or business. It can also hold

information about a subject‘s M.O., previous addresses, aliases, known associates, and places of

work/school.

Jacket Processing Jacket processing is when you create a new jacket file and/or edit an existing one.

Maintenance Windows Use maintenance windows to process the records in a ―Work with‖ window. Maintenance windows

come in four different modes: Add, Change, Delete, and Display (Inquiry).

Mandatory Fields Mandatory fields require entries before you can create a record or move on to the next window. Press

<Enter> in any window where you enter data to highlight the mandatory fields. Mandatory fields are

usually found in maintenance windows and report definition windows.

Master File A major file holds standard records in a software application. Master files in the CAD system are

maintained in the System Administrator Menu.

Menu Monitor display that has a list of options which can be entered in a single Menu Option Field at the

bottom of the display.

Menu Option Fields These two-character fields are located at the bottom of a menu window. Use these fields to enter the

number of the menu option you want to access.

MDT A Mobile Data Terminal is located in unit vehicles. The unit uses an MDT to communicate with a

dispatcher, record incident records, and receive information.

Narrative Narratives are supplementary documentation associated with a particular record in a ―Work with‖

window. Narratives are created in the Work with Documents window. You can access Work with

Documents from many ―Work with‖ windows by either selecting option 24=Documents, or by pressing

<F24> (Documents) in a maintenance window.

Option Fields These two-character fields are located on the left side of each record in a ―Work with‖ window. You

can process the records in a ―Work with‖ window by typing processing option numbers in the option

fields.

Glossary

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Optional Fields An optional field is a field that does not require an entry to create a record or advance to the next

window. Optional fields are usually found in maintenance and report definition windows.

ORI Number ORI numbers are used to identify particular jurisdictions. These numbers separate different

geographical areas and governmental institutions. ORI number fields are validated and can be

prompted to access the Jurisdiction Prompt.

Plus Sign (+) Any field with a ―+‖ next to it is a promptable field.

Processing Options Processing options are located near the top of every ―Work with‖ window and are used to process

records. Some common processing options are 2=Change, 4=Delete, and 5=Display.

Prompt You can prompt certain fields to access a table or prompt filled with valid entries. There are two ways

to prompt a field: You can place the cursor in a field with a ―+‖ next to it and press <F4>, or you can

type a ―?‖ in a field with a ―+‖ next to it and press <Field Exit>, then <Enter>.

Report Definition Windows These windows appear when you select a report option or function (i.e., 6=Print, <F17> (Print)).

Sometimes these windows will have data entry fields that let you limit the information you want

included in the printed report. Other times, these windows will simply ask you to press <F17> to

submit the report or listing for printing.

Resequence Changing the ordering scheme of a list of records in a ―Work with‖ window is called resequencing.

Many ―Work with‖ windows have an <F9> key that accesses a Resequence window that lets you define

how the ―Work with‖ records are sequenced. In other ―Work with‖ windows, press <F9> to toggle

between different ordering schemes.

Screen A window takes up the whole monitor display and has a list of processing option numbers, function

keys, data entry fields, and/or a list of records.

Security Security allows you to limit the users who have access to CAD records and exclude users from working

with certain programs. User security is determined through the Security Menu.

Subset You can subset a list of files (i.e., tables, ―Work with‖ windows) according to certain criteria. By

subsetting a table or ―Work with,‖ it is easier to select a particular entry.

User Defined These are fields that are given values by the user. They are useful when you need to enter information

that does not have an existing field in the CAD system.

User Profile A string of characters that uniquely identifies a user to the CAD system.


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Window A screen that ―pops up‖ in the middle of another screen or menu, and is surrounded by colored borders.

A window usually appears when a selection is made, an ―F‖ key selected, or a prompt is used.

“Work with” Windows A ―Work with‖ window is comparable to a file cabinet in that it holds all of your records. Use the

processing options and function keys in the ―Work with‖ window to process the records.

Page 179

INDEX

A

Add a New Record ...................................................... 9

Add Mode ................................................................... 9

Additional Information Field .................................... 29

Address Hazards ....................................................... 32

Addresses, Entry Format ........................................... 11

Area .......................................................................... 30

Assigned Beat ........................................................... 29

B

Beat ........................................................................... 31

Beat Backups ...................................................... 34, 39

Beat Recommendations............................................. 31

BLD Hazard .............................................................. 32

Building/GEO Location File Report ......................... 69

C

CAD Control ............................................................. 55

CAD Inquiry Menu ................................................... 78

CAD Jurisdiction Control ......................................... 26

CAD Reports ............................................................ 83

CAD Reports Menu .................................................. 83

CAD/E911 Interface ........................................... 18, 29

Calendar Date Prompt ............................................... 15

Call Queue

Color .................................................................... 21

Order of Calls In .................................................. 20

Call Queue Monitors ................................................. 48

Call Source ............................................................... 29

Calls On/Off Hold Indicator ..................................... 35

Change a Record ......................................................... 9

Change Mode .............................................................. 9

Color

Customization ....................................................... 20

Of Call Queue Data .............................................. 21

Of Field Labels ..................................................... 20

Of Hazard Data .................................................... 32

Of Status Monitor Data ........................................ 47

Combined Incident Type ........................................... 22

Command Line ......................................................... 19

Common Name ......................................................... 11

Copying Records....................................................... 10

Create a New Record .................................................. 9

CRM Hazard ............................................................. 32

Cross Street Names ................................................... 12

D

Data Entry Fields ...................................................... 11

Data Entry Methods ................................................... 7

Date Entry Format .................................................... 12

Date Fields, Entry Format ........................................ 12

Date Ranges ............................................................. 12

Default ORI .............................................................. 30

Delete a Record .......................................................... 9

Delete Mode ............................................................... 9

Different Command Separator.................................. 19

Dispatch Commands ................................................ 19

Dispatch Entry Procedures, Overview ...................... 18

Dispatch window

Custom ................................................................. 19

Elements of .......................................................... 19

Dispatch Window

Data Fields .......................................................... 29

Dispatch Workflow .................................................. 18

Dispatched/Arrived/Clear ......................................... 30

Dispatcher Assignments ........................................... 29

Dispatcher Menu ...................................................... 54

Display a record ....................................................... 10

Display mode ........................................................... 10

Display Station ID .................................................... 52

Documents ............................................................... 10

E

E911 Calls Indicator ................................................. 35

Edit a Record .............................................................. 9

EMS

Recommendations ................................................ 31

Run Cards ............................................................ 39

EMS District ............................................................ 31

Escape ...................................................................... 19

F

Fire

Recommendations ................................................ 31

Run Cards ............................................................ 39

Fire Inquiry Menu .................................................... 80

Fire Quadrant ........................................................... 31

Fire/EMS Recommendations ................................... 39

Function Keys

F13=Delete ............................................................ 9

F24=Documents .................................................. 10

F6=Add.................................................................. 9


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F7=Street Search ................................................. 25

G

GEO

Database .............................................................. 22

Validation ............................................................. 22

GEO Hazard .............................................................. 32

GEO Prompt ............................................................. 24

GEO Verification Incident Type ............................... 25

Global Name Search/Update ..................................... 12

GUN Hazard ............................................................. 32

H

H/W Hazard .............................................................. 32

Hazards ..................................................................... 32

Height and Weight, Entry Format ............................. 12

House Watch File Listing ......................................... 64

House Watch Maintenance ....................................... 63

House Watch Records ............................................... 62

I

Incident

Additional Information ......................................... 29

Area ...................................................................... 30

Beat ...................................................................... 31

Clear ..................................................................... 18

EMS district .......................................................... 31

Fire quadrant ....................................................... 31

Location................................................................ 22

Number ................................................................. 18

Priority ................................................................. 29

Recall .................................................................... 42

Recreate ................................................................ 42

Responding ORI ................................................... 30

Section .................................................................. 31

Status .................................................................... 29

Type ...................................................................... 22

Type Codes ........................................................... 22

Type Group Code ................................................. 22

Venue .................................................................... 29

Incident Created Messages........................................ 50

Incident Records, Creating/Maintaining ............. 22, 74

Incident Reports Menu ........................................... 101

Incidents Report Menu ............................................. 83

Informational Fields .................................................. 13

Interface/Module Menu ............................................ 81

J

Jacket Records .......................................................... 27

L

Landmark .................................................................. 11

Like Command Separator ......................................... 19

Location Types

Common Names .................................................... 23

Cross Streets ........................................................ 23

Override ............................................................... 24

Street Addresses ................................................... 23

M

Main Menus ............................................................... 8

Mandatory Fields ..................................................... 11

MDT Emergency Messages ...................................... 50

Message Monitors .................................................... 50

Monitors ................................................................... 43

Month/Year .............................................................. 15

N

Name Hazards .......................................................... 32

Name Suffix ............................................................. 27

Names

Entering ............................................................... 27

Formatting ........................................................... 27

Names, Entry Format ............................................... 12

Narrative ................................................................... 10

Nature of Call ........................................................... 29

NO CALLS ON HOLD Message ............................. 34

NO E911 CALLS FOR POSITION Message........... 34

NO E911 CALLS Message ...................................... 34

NO UNITS TO RECOMMEND Message................ 34

Note Pad ................................................................... 71

Note Pad Listing ....................................................... 73

Note Pad Maintenance ............................................. 72

O

OFF Hazard .............................................................. 32

OOP Hazard ............................................................. 32

Optional Fields ......................................................... 13

Options

1=Select ............................................................... 14

2=Change .............................................................. 9

24=Options .......................................................... 10

3=Copy ................................................................ 10

6=Print ................................................................ 10

P

Parameters ................................................................ 19

Phone Number, Incident........................................... 29

Phone Numbers, Entry Format ................................. 13

Police Recommendations ................................... 31, 39

Police/Sheriff Inquiry Menu ..................................... 79

PRI Hazard ............................................................... 32

Primary Unit ............................................................. 30

Print a Record .......................................................... 10

Priority incident........................................................ 29

Prompt a Field .......................................................... 14

Promptable Fields .................................................... 11

PSAP Equipment...................................................... 29

Index

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Q

Quick Call Entry Prompt .......................................... 36

Quick Calls ......................................................... 36, 75

R

Rapid Call Entry Prompt ........................................... 36

Rapid Calls ............................................................... 36

Recall an Incident ..................................................... 42

Recreate an Incident .................................................. 42

REG Hazard .............................................................. 32

Report Required ........................................................ 30

Reports

Activity Statistical Reports ................................. 125

CAD Radio Log Listing ........................................ 85

Call Activity Report ............................................ 106

Call Breakdown by Month Report ...................... 117

Call Breakdown by Priority/Day of Week Report

....................................................................... 119

Call Summary by Shift Report ............................ 108

Calls for Service Report ..................................... 123

Crime Summary by Shift Report ......................... 110

Daily Incident Log .............................................. 102

Incident

Activity Report by Section .............................. 104

Analysis Report .............................................. 112

Personnel History Log .......................................... 89

Pre-Plan Changes Report .................................. 115

Unit Log Listing ................................................... 87

Responding ORI ....................................................... 30

Run Cards ................................................................. 39

Upgrade ................................................................ 40

S

Secondary Unit ......................................................... 30

Section ...................................................................... 31

Select Date ................................................................ 15

Selecting Table Codes............................................... 14

Separators, Defined ................................................... 19

Signoff ........................................................................ 8

Status Monitors ......................................................... 43

Status, Incident ......................................................... 29

Street Direction ......................................................... 23

Street Prompt............................................................ 25

Street Suffix ............................................................. 23

STV Hazard .............................................................. 33

SUS Hazard .............................................................. 32

System Services .......................................................... 8

T

Table Codes Entries ................................................. 14

Tables ....................................................................... 14

Time, Entry Format .................................................. 13

U

Unit

Primary ................................................................ 30

Secondary ............................................................ 30

Unit Assignments Maintenance ................................ 89

Unit Status ................................................................ 37

Unit Status Display .................................................. 57

Unit Status Monitors ................................................ 44

Use Default ORI ....................................................... 30

V

Validated Fields ....................................................... 11

Vehicle Hazards ....................................................... 32

Venue ....................................................................... 29

W

WAR Hazard ............................................................ 32

Work with

Building/GEO Location ....................................... 66

Cleared Calls ................................................. 18, 42

Commands/Function Keys ................................... 19

Documents ........................................................... 10

House Watches ..................................................... 62

Incidents......................................................... 18, 74

Names .................................................................. 27

Note Pads ............................................................. 71

Quick Calls .................................................... 36, 75

Work with screens ...................................................... 9

Wrecker/Ambulance District .................................... 30