Smsvn pmp training_slides_chapter_13_4

SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013

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PROJECT STAKEHOLDER MANAGEMENT identify the people, groups, or organizations that could impact or

be impacted by the project to analyze stakeholder expectations and their impact on the

project, to develop appropriate management strategies for effectively

engaging stakeholders There are 4 processes

Identify Stakeholders Plan Stakeholder Management Manage Stakeholder Engagement Control Stakeholder Engagement

Where are they in process groups?


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13.1 IDENTIFY STAKEHOLDERS this process allows PM to identify the appropriate focus

for each stakeholder or group of stakeholders

Inputs Tool&Techniques Outputs

.Project charter

.Procurement documents

.EEF

.OPA

.Stakeholder analysis

.Expert Judment

.Meetings

.Stakeholder register


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STAKEHOLDER ANALYSIS Identify all potential project stakeholders and relevant

information Analyze the potential impact or support each stakeholder could

generate, and classify them so as to define an approach strategy. Assess how key stakeholders are likely to react or respond in

various situations Stakeholder classification models:

Power/interest grid, Power/influence grid Influence/impact grid Salience model


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13.2 PLAN STAKEHOLDER MANAGEMENT this process develops appropriate management

strategies to effectively engate stakeholders throughout the project life cycle, based on the analys of their needs, interests, and potential impact on project success.


.Project management plan

.Stakeholder register

.EEF

.OPA

.Expert Judment

.Meetings

.Analytical techniques

.Stakeholder management plan.Project documents updates


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ANALYTICAL TECHNIQUES The engagement levels:

Unaware. Unaware of project and potential impacts. Resistant. Aware of project and potential impacts and

resistant to change. Neutral. Aware of project yet neither supportive nor

resistant. Supportive. Aware of project and potential impacts

and supportive to change. Leading. Aware of project and potential impacts and

actively engaged in ensuring the project is a success.


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13.3 MANAGE STAKEHOLDER ENGAGEMENT this process allows PM to increase support and minimize resistance

from stakeholders, significantly increasing the chances to achieve project success

Manage Stakeholder Engagement involves activities: to obtain or confirm stakeholders’ continued commitment managing stakeholder expectations, ensuring project goals are achieved; addressing potential concerns and anticipating future problems clarifying and resolving issues that have been identified.


.Stakeholder management plan.Communications management plan.Change log.OPA

.Communication methods

.Interpersonal skills

.Management skills

.Issue log

.Change requests

.Project management plan updates.Project documents updates.OPA updates


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13.4 CONTROL STAKEHOLDER ENGAGEMENT this process maintains or increases the efficiency and

effectiveness of stakeholder engagement activities as the project evolves and its environment changes



.Issue log

.Work performance data

.Project documents

.Information management systems.Expert Judment.Meetings

.Work performance information.Change requests. Project management plan updates.Project documents updates.OPA updates


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PROJECT INTEGRATION MANAGEMENT includes the processes and activities

to identify, define, combine, unify, and coordinate the various processes and project management activities within the Project Management Process

Knowledge Area

Process

Initiating Planning Executing Monitoring & Contol Closing

Scope

• Develop Project Charter

• Develop Project Management Plan

• Direct and Manage Project Work

• Monitor and Control Project Work• Perform Integrated

Change Control

• Close Project or Phase


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4.1 DEVELOP PROJECT CHARTER The process develops a document that formally

authorizes a project or a phase and documenting initial requirements that satisfy the stakeholder’s needs and expectations

Inputs Tool&Techniques Outputs.Project statement of work.Business case.Agreement.EEF.OPA

.Expert Judgment

.Facilitation techniques.Project charter


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PROJECT CHARTER CONTAINS? Project purpose or justification, Measurable project objectives and related success criteria, High-level requirements, Assumptions and constraints, High-level project description and boundaries, High-level risks, Summary milestone schedule, Summary budget, Stakeholder list, Project approval requirements Assigned project manager, responsibility, and authority level, Name and authority of the sponsor or other person(s) authorizing the project

charter.


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4.2 DEVELOP PROJECT MANAGEMENT PLAN this process develops appropriate management

strategies to effectively engate stakeholders throughout the project life cycle, based on the analys of their needs, interests, and potential impact on project success.


.Project charter

.Output from other processes.EEF.OPA

.Expert Judgment

.Facilitation techniques.Project management plan


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4.3 DIRECT AND MANAGE PROJECT WORK this process leads and performs the work defined in the

project management plan and implementing approved changes to achieve the project’s objectives



.Approved change requests

.EEF

.OPA

.Expert Judgment

.Project management information system.Meetings

.Deliverables

.Work performance data

.Change requests

.Project management plan updates.Project document updates


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4.4 MONITOR AND CONTROL PROJECT WORK The purpose of this project is tracking, reviewing, and

reporting the progress to meet the performance objectives defined in the project management plan



.Schedule forecasts

.Cost forcasts

.Validated changes

.Work performance information.EEF.OPA

.Expert Judgment

.Analytical techniques

.Project management information system.Meetings

.Change requests

.Work performance reports



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4.5 PERFORM INTEGRATED CHANGE CONTROL The purpose of this project are reviewing all change

requests; approving changes and managing changes to deliverables, organizational process assets, project documents, and the project management plan; and communicating their disposition




.Change requests

.EEF

.OPA

.Expert Judgment

.Meetings

.Change control tools

.Approved change requests

.Change log




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CHANGE REQUEST Change request may include:

Corrective action Preventive action Defect repair Updates


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4.6 CLOSE PROJECT OR PHASE is the process of finalizing all activities across all of the

Project Management Process Groups to formally complete the project or phase



.Accepted deliverables

.OPA

.Expert Judgment

. Analytical techniques

.Meetings

.Final product, service, or result transition.OPA updates


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