Product Brochure_Global Online Payment Methods: Second Half 2014

GLOBAL ONLINE PAYMENT METHODS:

SECOND HALF 2014

December 2014

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General Information

Product Details

Language: English

Format: PDF & Power Point

Number of Pages/Charts: 232

Covered Countries/Regions: Global, North America, Latin America, Asia-Pacific, Western Europe, Eastern

Europe, Middle East, Africa, USA, Canada, China, Japan, South Korea,

Australia, India, Indonesia, Malaysia, Thailand, Vietnam, Pakistan, UK,

Germany, France, Spain, Italy, Netherlands, Sweden, Denmark, Finland,

Norway, Switzerland, Austria, Russia, Turkey, Poland, Greece, Czech

Republic, Hungary, Romania, Belarus, Slovenia, Estonia, Brazil, Mexico,

Argentina, Colombia, Chile, UAE, South Africa, Kenya, Nigeria

Prices

Single User License: € 3,450 (excl. VAT)

Site License: € 6,900 (excl. VAT)

Global Site License: € 10,350 (excl. VAT)

Questions Answered in This Report

What are the major online and mobile payment trends worldwide?

How do preferences for payment methods differ between regions and countries?

What are the most used payment methods in major advanced and emerging B2C E-Commerce

markets?

How are mobile and contactless payments developing in the leading countries?

What recent player and regulatory news are influencing the digital payment markets worldwide?

Global Online Payment Methods: Second Half 2014

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Online & Mobile Payments Worldwide to Top 3 Trillion Euros in the Next 5 Years

Online and mobile payments worldwide are forecasted to top three trillion Euros in the next five years.

Mobile payment is the growth leader, outpacing online and the total payments market, with further

growth expected following the launches of varying mobile payment solutions, including Apple Pay. Fast

and one-touch checkout is a trend on the global online and mobile payment market, with one-touch

solutions released by Amazon, PayPal and Apple Pay. Another trend is large payment companies preparing

to separate from their E-Commerce parent companies. EBay announced plans to spin off PayPal, while

Alibaba revealed that it will let Alipay go public after Alibaba’s own IPO. The players that have intensified

their efforts on the payments markets in H2 2014 are social networks and messengers, with Twitter,

Facebook and Snapchat launching peer-to-peer payments.

The Asia-Pacific region is expected to overtake North America to be the largest online retail market within

a few years, so the growth of online payments there is of particular interest. In the region’s largest

market, China, online and mobile payments are dominated by local third party payment providers. The

number of online payment users in China neared 300 million, while mobile payment users topped 200

million. Japan has seen new mobile payment pathways launched this year, though the payment methods

most used by online shoppers in Japan for the present are credit card and convenience store payments. In

South Korea, government regulations and entrepreneurial innovations are furthering the growth of online

payments. In Australia, online shopping remains the leading purpose for using credit cards.

In North America, credit card remains the leading payment method in the USA, preferred by 48% of

online shoppers in 2014. Its share remains high in usage despite the number of cases with credit card

data breach reported by multichannel retailers in 2014. The growth of proximity mobile payment

transactions in the USA is forecasted to accelerate in the next couple of years and then slow down.

Security remains a major concern in both online and mobile payments in the USA. In Canada also over

50% of consumers were worried about personal information disclosure in mobile payments.

Europe, the world’s third largest region by B2C E-Commerce sales, shows wide diversity in terms of

payment methods used in online shopping. While non-cash payment methods, especially credit cards,

dominate in the Western sub-region, cash on delivery and various alternative methods are most used in

Eastern European countries. Both sub-regions show potential for mobile payments growth. Europe’s

largest online market, the UK was dominated by credit and debit cards in terms of payment methods in

2014.

Key Findings (1 of 2)


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Online & Mobile Payments Worldwide to Top 3 Trillion Euros in the Next 5 Years

Similar situation is in France, with both countries seeing growth in mobile payments acceptance. In

Germany, invoice remained the leading payment method in B2C E-Commerce sales, while PayPal

increased its share. In Russia cash on delivery is ahead of credit card usage in online shopping and

alternative payments such as PayPal and online banking show recent dynamism. In some other Eastern

European markets, including Hungary, Romania and Belarus, cash on delivery is the most used method.

However, there are also exemptions to this trend: in Turkey card payment dominates and grew rapidly in

the first three quarters of 2014.

In the Latin American markets, new regulations were adopted in 2013 and 2014 in Brazil, reflecting on

the growth of online and mobile payments. Credit cards were used most in online purchases in Brazil,

followed by local method Boleto Bancario. Both cash and credit cards were used by online shoppers in

Mexico frequently.

In the Middle East, the dominant payment method is “cash on delivery”, with only a small double-digit

share of E-Commerce transactions settled with credit cards. However, the development of online payment

gateways is eroding the dominance of cash. Also regulators have started to realize the necessity of online

payments and take initiative to boost them, such as in the UAE. In Africa, low credit card and banking

penetration is compensated by the spread of mobile payment solutions and alternative methods. Mobile

payments boom in countries like Kenya and Morocco, while in South Africa credit card, transfer and cash

on delivery are the leading payment methods.

Key Findings (2 of 2)


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1. MANAGEMENT SUMMARY

2. GLOBAL DEVELOPMENTS

Online and Mobile Payment Trends and News about Players, H2 2014

Value of Digital Payments, in USD trillion, 2014e & 2019f

Number of B2C E-Commerce Payment Transactions, in billions, 2011 - 2015f

Number of Mobile Payment Transactions, by Bank and Non-Bank, in billions, 2011 - 2015f

Value of Mobile Payments, in USD billion, 2013 & 2014f

Mobile Wallet Market Value, in USD billion, 2012 & 2018f

Number of NFC Payment Users, in millions, 2014e & 2019f

Share of Consumers who Used Mobile Payment In-Store or in Online Shopping, by Selected Countries,

2014e

Breakdown of Mobile Wallet Usage and Attitude Among Users in Advanced Markets, in % of

Respondents, 3 Months to March 2014

Major Concerns about Online Shopping, in % of Online Shoppers, May 2014

Reasons for Not Shopping Online, in % of Consumers who Do Not Shop Online, 2012 & 2013

Share of Consumers who Do Not Shop Online Because of Lack of Trust to Online Payment Methods, by

Selected Countries, in %, 2013

Payment Methods Perceived to be Safest, incl. Online, in % of Consumers, by Age Group, June 2014

3. NORTH AMERICA

3.1. USA


Breakdown of Payment Methods Preferred in B2C E-Commerce, in % of Online Shoppers Who Own and

Use Debit and Credit Cards, 2014

Importance of Factors at Checkout, incl. Payment Options, March 2014

Reasons for Abandoning Shopping Cart, incl. Payment Options, March 2014

Proximity Mobile Payment Transaction Value, in USD billion and in % Year-on-Year Change, 2013-

2018f

Value of Mobile Payments Market, in USD billion, 2014 & 2019

Breakdown of Mobile Payment Usage and Attitude, in % of Internet Users, August 2014

Breakdown of Mobile Payment Users, by Age and Gender, in %, Q2 2014

Types of Mobile Payments Used, in % of Mobile Payment Users, by Used on Smartphone and on

Tablet, Q2 20


Table of Contents (1 of 16)

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3. NORTH AMERICA (cont.)

3.1. USA (cont.)

Purposes of Using Peer-to-Peer Payment App, in % of Users, Q2 2014

Breakdown of Awareness and Usage of Digital Wallets, in % of Adults, June 2014

Share of Purchases Made with Digital Wallets, by Product Categories, in %, June 2014

Breakdown Typical Amount Spent on Digital Wallet Transactions, in % of Digital Wallet Users, June

2014

Digital Wallets Used, by Brand, in % of Digital Wallet Users, June 2014

Share of Fraud Losses on Total Revenue, in %, by Merchant Types, May 2013 & March 2014

Breakdown of E-Commerce Fraud, by Fraud Methods, in %, 12 Months to March 2014

Awareness of Established Fraud Solutions, in % of Large E-Commerce Merchants, March 2014

3.2. CANADA

Share of Consumers who Used Mobile Payment In-Store or in Online Shopping, 6 Months to November

2014

Breakdown of Purchases Made with Mobile Payment, by In-Store and Online Purchases, in%, 6 Months

to November 2014

Share of Consumers who Used Mobile Payment, by On-to-Go Purchase and In-Store Purchase,

September 2014

Perception of Mobile Payments, in % of Consumers, 6 Months to November 2014



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4. ASIA-PACIFIC

4.1. CHINA


Payment Methods to be Used During Double 11 E-Commerce Sales, 2014

Number of Online Payment Users, in millions and in % Share of Internet Users, December 2012,

December 2013 & June 2014

Turnover of Third-Party Online Payment Market, in CNY trillion and in % Year-on-Year Change, Q2

2013 - Q2 2014

Turnover of Third-Party Online Payment Transactions, by Transactions with Merchants and

Transactions Redirected to Banks, in CNY billion and in % Change, Q3 2013 - Q3 2014

Breakdown of Third-Party Online Payment Market, by Providers, in %, Q2 2014

Number of Mobile Payment Users, in millions and in % Share of Mobile Internet Users, December

2012, December 2013 & June 2014

Breakdown of Mobile Payment Users by Age Group, in %, 2013 & 2014

Most Important Factors in Mobile Payments, in % of Mobile Payment Users, by Gender, June 2014

Breakdown of Security Measures Used in Mobile Payment, in % of Mobile Payment Users, Q2 2014

Recognition of Mobile Payment Security Brands, in % of Mobile Payment Users, Q2 2014

Turnover of Third-Party Mobile Payment, in CNY billion, and in % Quarter-on-Quarter Change, Q1

2013- Q2 2014

Breakdown of Third-Party Mobile Payment, by Purpose, in %, Q2 2014

Breakdown of Third-Party Mobile Payment Market, by Providers, in %, Q2 2014

Top 5 Online Payment Mobile Apps, by Number of Average Monthly Users, in millions, September 2014

4.2. JAPAN


Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, January 2014

Purposes of Using Credit Cards, incl. Online Shopping, in % of Consumers Who Use Credit Card More

than Once a Month, June 2014

Usage of Electronic Money, by Type, in % of Internet Users, September 2014

Usage of Prepaid Electronic Money, by Provider, in % of Internet Users, September 2014



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4. ASIA-PACIFIC (cont.)

4.3. SOUTH KOREA


Breakdown of Experience with Online Payment Using Computer, by Age Group, in %, 2013

Breakdown of Experience with Online Payment Using Smartphone, by Age Group, in %, 2013

Reasons for Not Paying Online, by Score, by PC Users and Smartphone Users, 2013

Daily Averages of Value and Number of Fund Transfers in E-Commerce, in thousand Transactions and

in KRW billion, 2010 – 2013

Value of Mobile Payments Market, in KRW billion, Q1 2013 - Q2 2014

Share of Mobile Payments on Total Online Shopping Payments, in %, Q2 2014

4.4. AUSTRALIA

Breakdown of Number and Value of Domestic Online Payments, by Method, and Annual Growth, in %,

2013/2014

Breakdown of Number and Value of Consumer Payments, by Method, incl. Online, in %, 2010 & 2013

Breakdown of Payments for Remote Purchases, by Channel, in % of Remote Purchases, 2013

Median Value of Payments for Remote Purchases, by Channel, in AUD, 2013

Main Purposes of Credit Card Usage, incl. Online Shopping, in % of Credit Card Owners, June 2014

Value of Card Not Present Fraud, in AUD million and in % of Total Card Fraud, 2008 – 2013

Share of Contactless Payments on Total Card Payments at POS, by Credit Card and Debit Card

Payments, in %, 2013

Breakdown of Preference Payments Types, incl. Mobile, in % of Credit Card Owners, June 2014

4.5. INDIA

Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, May 2014

Breakdown of Most Important Factors in Online Shopping, incl. Payment Security, in % of Online

Shoppers, May 2014

Awareness of Mobile Money, by Demographic Group, in % of Individuals in Each Group, January 2014

Awareness of Mobile Money, by Demographic Group, in % of Individuals in Each Group, January 2014

Awareness of Mobile Money Services, by Brand, in % of Individuals, January 2014



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4. ASIA-PACIFIC (cont.)

4.6. INDONESIA

Concerns about Online Shopping, incl. Lack of Trust to Credit Card Payments Online, in % of

Consumers, March 2014

Breakdown of Used Online Payment Methods, in % of Online Payment Users, 2013

4.7. MALAYSIA

Most Used Online Payment Methods, in % of Online Shoppers, 2013

Share of Internet Fraud on Total Value of Credit Card Fraud, in % and in MYR million, 2013

4.8. THAILAND

Most Used Online Payment Methods, in % of Online Shoppers, 2013

Share of Internet Fraud on Total Value of Credit Card Fraud, in % and in MYR million, 2013

4.9. VIETNAM

Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2013

Breakdown of Used Online Payment Service Providers, in % of E-Commerce Companies, 2013

4.10. PAKISTAN

Breakdown of Payment Methods Most Used in E-Commerce, in % of Online Shoppers, 2013e

Payment Methods Used in E-Commerce, in % of Frequent Online Shoppers in Urban Areas, 2013

Payment Methods Used in E-Commerce, in % of Frequent Online Shoppers in Urban Areas, by Income

Groups, 2013

Payment Methods Offered by Selected E-Commerce Websites, May 2014

Share of Mobile Phone Owners Who Use Their Devices Regularly to Send or Receive Payments, in %,

Spring 2013



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5. EUROPE

WESTERN EUROPE

5.1. UK



Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, by Gender, 2014

Popular Methods to Pay Online, in % of Consumers, August 2014

Major Reasons for Abandoning Online Shopping Cart, in % of Consumers who Abandoned Online

Shopping Carts, August 2014

Mobile Payments Conducted, by Type, in % of Internet Users, by Age Group, 12 Month to July 2014

Interest in Using Mobile Payments, in % of Internet Users Who Do Not Use Mobile Payments, by Age

Group, July 2014

Number of Cards with Contactless Payment Functionality, in millions, December 2012, December 2013

& June 2014

Number of Bank-Owned Terminals with Contactless Payment Functionality, in thousands, December

2012, December 2013 & June 2014

Number and Value of Contactless Card Transactions, in GBP million and million transactions, by Debit

and Credit/Charge Card, and in % Growth, June 2014



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WESTERN EUROPE (cont.)

5.2. GERMANY


Breakdown of B2C E-Commerce Sales by Payment Methods, 2012 & 2013

Reasons for Abandoning Online Shopping Cart, in % of Internet Users, June 2014

Usage of Additional Charges for Selected Payment Methods, in % of Online Merchants, 2012 – 2014

Perception of Payment Method Costs, in % of Online Merchants Offering the Method, June 2014

Breakdown of Payment Method Processing, by Own Processing and Processing Through Payment

Service Provider, in % of Online Merchants Offering the Method, June 2014

Usage of Payment Risk Check, by Payment Method and by External and Internal Risk Check, in % of

Online Merchants, June 2014

Average Order Value, by Payment Method, in EUR, June 2014

Number of Mobile Payment Users, in thousands, 2014e & 2020f

Breakdown of Mobile Payment App Usage, by Current Usage and Potential Usage, in % of Internet

Users, June 2014

Breakdown of NFC Payment Usage, by Current Usage and Potential Usage, in % of Internet Users,

June 2014

5.3. FRANCE


Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, Q1 2014

Value of Card Fraud in Domestic E-Commerce Transactions, in EUR million, and Fraud Rate, in % of

Transactions, 2009 – 2013

Share of 3D Secure Transactions on Total Online Card Payments, in %, April 2011 - April 2014

Number of Retail Stores with Contactless Payment Terminals, in thousands, and in % Penetration

Rate, March 2014 - September 2014

Number of Cards with Contactless Payment Functionality, in millions, and in % Penetration Rate,

March 2014 - September 2014

Share of Consumers Who Made Payments with Mobile Phone in Store, in %, September 2014

Interest in Making In-Store Payments with Mobile Phone in the Future, in % of Smartphone Owners

Who Have Not Made Payments with Mobile Phone in Store, in %, September 2014

Places for Perspective Usage of Mobile Payments, in % Smartphone Users who Have not Made Mobile

Payments in Store, September 2014



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5.5. ITALY

Breakdown of B2C E-Commerce Sales, by Payment Methods, in %, 2012 - 2014f

Value of B2C E-Commerce Payments, by Credit Card and Others, in EUR million, August 2013 - August

2014

Number of Cards and POS with Contactless Payment Functionality, in thousands, 2013

Breakdown of Attitude to Mobile Proximity Payment, in % of Mobile Internet Users, 2014e

Breakdown of Attitude to Mobile Wallet, in % of Mobile Internet Users, 2014e

Breakdown of Most Trusted Providers of Mobile Wallet, in % of Mobile Internet Users who Are

Interested in Using Mobile Wallets, 2014e


5.4. SPAIN

Breakdown of B2C E-Commerce Purchases, by Selected Payment Methods, in %, 2014e

Reason for Abandoning Mobile Shopping Cart, in % of Mobile Shoppers, July 2014

Breakdown of Intention to Use Mobile Payments, in % of Consumers, July 2014

5.7. SWEDEN

Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, January

2014

5.6. NETHERLANDS

Breakdown of B2C E-Commerce Payments, by Payment Method, in %, H1 2014

Breakdown of B2C E-Commerce Payments by Method, by Shopping Channel, in %, H1 2014



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5.8. DENMARK


2014

5.9. FINLAND


2014


5.10. NORWAY


2014

5.11. SWITZERLAND


Users, June 2014


June 2014

5.12. AUSTRIA

Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, 2006 & 2013


Users, June 2014


June 2014



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EASTERN EUROPE

5.13. RUSSIA



Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, by Gender and Location, 2013

Breakdown of Usage of Online Payment, by Frequency, and Breakdown of Intention to Use Online

Payment in the Future, in % of Internet Users, February 2014

Purposes of Using Online Payment, in % of Online Payment Users, 12 Months to February 2014

Knowledge and Usage of Non-Cash Payment Methods, incl. Online, in % of Internet Users in Large

Cities, Ranked by Usage, April 2014

Knowledge and Usage of E-Wallet Services, incl. Online, in % of Internet Users in Large Cities, Ranked

by Usage, April 2014

Share of Attempted Fraud Transactions in E-Commerce, by Sector, 2013

The Share of Actual Fraudulent Transactions on E-Commerce Payments with Cards, 2013

Breakdown of Online Fraud Losses, by Fraud Type, in % and in USD million, 2011 & 2012

Devices Used to Make Online Payment, in % of Online Payment Users, 12 Months to February 2014

Penetration of Users Paying Online via Mobile Devices, by Age Group and Gender, in % of Online

Payment Users in the Relevant Group, 12 Months to February 2014

Penetration of Users Paying Online via Mobile Devices, by Household Income and City Size, in % of

Online Payment Users in the Relevant Group, 12 Months to February 2014

Purposes of Making Online Payments via Mobile Devices, by Rank, 12 Months to February 2014

5.14. TURKEY

Number and Value of Domestic E-Commerce Transactions with Cards, in millions and in TRY billion, Q1

2012 - Q3 2014

Number and Value of Cross-Border E-Commerce Transactions with Cards, in millions and in TRY

million, Q1 2012 - Q3 2014

Major Payment Methods Used in B2C E-Commerce, by Rank, 2014e



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EASTERN EUROPE (cont.)

5.15. POLAND

Breakdown of Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, March 2014

5.16. GREECE

Payment Methods Most Offered in B2C E-Commerce, in % of Online Shops, H1 2014

5.17. CZECH REPUBLIC

Breakdown of Online Bank Card Payments, by E-Commerce Categories, in %, by Transaction Value

and Volume, 2013

5.18. HUNGARY

Payment Methods Preferred in B2C E-Commerce, in % of Online Shoppers, May 2014

Value and Number of Online Payment Transactions with Cards, in HUF million and in million

Transactions, by Cards Issued in the Country and Outside the Country, H1 2010 - H1 2014

Value and Number of Contactless Payment Transactions with Cards, in HUF million and in million

Transactions, by Cards Issued in the Country and Outside the Country, H1 2012 - H1 2014



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5.19. ROMANIA

Breakdown of Payment Methods Used in B2C E-Commerce, in %, 2013

Number of Online Credit Card Payments for Products and Services, in millions, 2012 & 2013

EASTERN EUROPE (cont.)

5.20. BELARUS

Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, March 2014

5.21. SLOVENIA

Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 12 Months to March 2014

5.22. ESTONIA

Value and Number of Domestic B2C E-Commerce Card Transactions, by Debit and Credit Cards and

Total, in EUR million and in thousands, Q1 2013 - Q3 2014

Value and Number of Cross-Border B2C E-Commerce Card Transactions, by Debit and Credit Cards

and Total, in EUR million and in thousands, Q1 2013 - Q3 2014



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6. LATIN AMERICA

6.1. REGIONAL

Profiles of Online Payment Users, by Regional and Country, in % of Online Payment Users, 2014e

Products and Services Paid for Online, in % of Online Payment Users, 2014e

Share of Online Payment Users Paying with Smartphones, in %, 2014e

Potential Usage of New Payment Methods, incl. Mobile, in % of Online Payment Users, 2014e

Products and Services Paid for Online, in % of Online Payment Users, 2014e

6.2. BRAZIL


Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2012 & 2013

Payment Methods Used in B2C E-Commerce, by Income and Age Groups, in % of Online Shoppers in

Each Group, 2013

Payment Methods Used in B2C E-Commerce, by Gender, in % of Online Shoppers, 2013

Reasons not to Shop Online, in % of Internet Users Who Do Not Shop Online, incl. Payment, 2013

M-Commerce Activities Performed on Smartphone or Tablet, in % of Smartphone and/or Tablet

Owners, incl. Purchasing via Payment Intermediary, June 2014

Reasons for not Shopping on Mobile, in % of Smartphone and/or Tablet Owners, incl. Absence of

Credit Card, June 2014

Security Features that Make Users Feel Safer when Shopping on Mobile, in % of Smartphone and/or

Tablet Owners, incl. Payment, June 2014

6.3. MEXICO

Breakdown of Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2013

Barriers to Mobile Purchase, in % of Online Shoppers who Own Tablet/Smartphone, June 2014

Share of Shoppers with Access to Payment Methods for Mobile Shopping, by Online Shoppers Owning

Smartphone and Tablet, in %, June 2014



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6. LATIN AMERICA (cont.)

6.4. ARGENTINA

Breakdown of Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, June 2014

Reasons for not Shopping Online, incl. Payment-Related, in % of Internet Users Who do not Shop

Online, 2013 & 2014, Ranked by 2014

Online Payment Activities to be Carried Out if Greater Security is Guaranteed, in % of Internet Users,

2013 & 2014

Devices Used to Make Payments Online, in % of Online Payment Users, 2014e

6.5. COLOMBIA

Number of Payment Transactions Conducted with Mobile Phone, in millions, 2012 & 2013

6.6. CHILE

Penetration of Online Payment Users on Internet Users, by Type of Payment Activity, by Location and

Age Group, 2013



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7. MIDDLE EAST

7.1. REGIONAL


Share of Online Shoppers Paying with Cash on Delivery, in %, by Country, 2014e

7.2. UAE

Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 3 Months to February 2014

8. AFRICA

8.1. REGIONAL




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8. AFRICA (cont.)

8.2. SOUTH AFRICA

Most Preferred Payment Methods in B2C E-Commerce, by Rank, 2013

8.3. KENYA

Mobile Payment Statistics, incl. Number of Transactions, in millions, Value of Transactions, in KES

billion, Number of Customers, in millions, and Number of Agents, in thousands, 2008 - 2013 & H1

2014

8.4. NIGERIA

Mobile Payment Statistics, incl. Number of Transactions, in thousands, Value of Transactions, in NGN

million, H1 2013, H2 2013, & H1 2014

Breakdown of Reasons for not Shopping Online, incl. Payment, in % of Internet Users Who do not

Shop Online, June 2014

Breakdown of Factors Influencing the Choice of Favorite Online Stores, incl. Payment, in % of Online

Shoppers, June 2014

Breakdown of Preferred Delivery Options, incl. Payment upon Delivery, in % of Online Shoppers, June

2014



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Samples


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General Methodology of our Market Reports:

This report includes the results of secondary market research: By using various sources we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market

situation.

Cross referencing of data was conducted in order to ensure validity and reliability.

This report contains a Management Summary, summarizing the main information provided in each chapter.

Besides providing information on the specific topic, every chart contains an Action Title, which summarizes the main statement of the chart and a Sub Title, which gives information about the country, the topic, the unit or

currency, and the time period the data on the chart refers to.

Furthermore, the source of information and its release date are provided on every chart. It is possible that the

information included in one chart is derived from several sources. Then, all sources are mentioned on the chart.

This report also includes rankings. Within these rankings, it is possible that the total amount adds up to more than 100%. If this is the case, multiple answers were possible, and this is then mentioned in the note of the chart.

If available, additional information about the data collection, for example the time of survey and number of people asked, is provided in the form of a note. In some cases, the note (also) contains additional information

needed to fully understand the contents of the respective data.

When providing information about amounts of money, local currencies were mostly used. When referencing them in the Action Title, the EUR values are also provided in brackets. The conversions are always made using the average currency exchange rate for the respective time period. Should the currency figure be in the future, the average exchange rate of the past 12 months is used.

Methodology for our Global Online Payment: Second Half report:

This report covers the global online payment market. It takes into account a wide definition of online payment, including payment methods used in B2C E-Commerce and mobile payment.

All major countries are covered, while data availability varied across the markets.

Countries are grouped by regions, with regions presented in the descending order of B2C E-Commerce sales.

Within each region, the countries are also ranked by sales. Besides country and regional data, information about global development is also included.

Depending on data availability, the following types of market information are included: the most used payment methods in B2C E-Commerce, number and volume of online and mobile payment transactions, information about online and mobile payment users and about E-Commerce payment fraud. Not all the mentioned types of information are available for each of the covered countries. For the leading country or countries in each region,

also online and mobile payment trends and news about major players, such as payment providers, banks and retailers are presented.

The report includes recent data, mostly published within the previous 6 months. The exact date of publication of

the source is stated on each chart. The time period which the data refers to differs by source.

Methodology


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WHAT IS THE TARGET AUDIENCE FOR THE MARKET REPORTS? The target group of our B2C E-Commerce reports are decision makers in top-management, for example from the departments E-Commerce, Business Development, Strategy, Marketing, etc. from large corporations worldwide.

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sources.

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1 & 1

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Selected References


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Report Publication Date Price (excl. VAT)*

Europe Online Payment Methods: Second Half 2014 November 2014 € 1,450

Asia-Pacific Online Payment Methods: Second Half 2014 November 2014 € 950

Fraud in Global B2C E-Commerce & Online Payment 2014 October 2014 € 950

Eastern Europe B2C E-Commerce Market 2014 October 2014 € 2,950

The World’s Leading B2C E-Commerce Companies 2014 October 2014 € 450

Russia B2C E-Commerce Market 2014 October 2014 € 950

Global B2C E-Commerce Market 2014 October 2014 € 6,450

Global B2C E-Commerce & Online Payment Market 2014 October 2014 € 7,450

Global Luxury B2C E-Commerce Snapshot 2014 August 2014 € 950

Asia-Pacific B2C E-Commerce Market 2014 August 2014 € 5,450

South East Asia B2C E-Commerce Market 2014 July 2014 € 3,450

India B2C E-Commerce Market 2014 July 2014 € 950

Malaysia B2C E-Commerce Market 2014 July 2014 € 950

China B2C E-Commerce Market 2014 June 2014 € 1,450

Indonesia B2C E-Commerce Market 2014 June 2014 € 950

Vietnam B2C E-Commerce Market 2014 June 2014 € 950

Global Online Payment Methods: First Half 2014 May 2014 € 3,450

Europe Online Payment Methods: First Half 2014 May 2014 € 2,450

Global B2C E-Commerce Delivery 2014 May 2014 € 3,950

Europe B2C E-Commerce Delivery 2014 May 2014 € 2,450

Global Cross-Border B2C E-Commerce 2014 April 2014 € 3,450

Europe Cross-Border B2C E-Commerce 2014 April 2014 € 2,450

Global Clothing B2C E-Commerce Report 2013 July 2013 € 3,950

Europe Clothing B2C E-Commerce Report 2013 July 2013 € 2,450

Europe M-Commerce Snapshot 2014 April 2014 € 1,950

Global M-Commerce 2014: Smartphones & Tablets March 2014 € 3,450

Africa B2C E-Commerce Report 2013 December 2013 € 2,450

Europe B2C E-Commerce Report 2013 September 2013 € 3,950

*Single User License

Report Planned Date Price (excl. VAT)

Brazil B2C E-Commerce Market 2014 December 2014 To be announced

Latin America B2C E-Commerce Market 2014 December 2014 To be announced

Selected Published Reports

Future Reports


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Report Order Form


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