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Enterprise Ireland - eMarketing Event - Dublin - Oct 2013
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Purple with white logo
ONLINE + OFFLINE ___________________ = BOTTOM LINE
15 YEARS ONLINE MARKETING
94
MARKETING EDUCATION
MARKETING AS A HOBBY
MARKETING AS A CAREER
ü Marketing Degree ü Marketing Masters * ü Marketing Lecturer ü Marketing Author ü Marketing Award Winner ü Marketing Award Judge ü Created 5 brands ü NDRC LaunchPad ü Enterprise Ireland HPSU ü Dublin & London Offices
we help our clients grow their business by creating and delivering disruptive solutions with an integrated strategic focus in an ever changing digital world
I am here to help your brand in this new and most important social platform that changes everyday - our world I’m passionate about creating strong strategic messages for this new world where everything can be transmitted, shared and amplified
1. RESEARCH
2. PLAN 4. MEASURE
3. EXECUTE
- Vision & Values - Positioning - Digital Audits - Competitor & Market Analysis - Digital Listening / Monitoring
- Monthly Reporting - Lead Generation & Data Capture - Customer Lifecycle Targeting - Online & Offline Sales
3. EXECUTE
2. PLAN
1. RESEARCH
- Campaign Delivery for Online Ads - Social Media & Community Building - Digital PR / Events - Websites, Blogs, Apps & Video - Applications for mobile & Facebook
- Digital, Social & Mobile Strategy - Strategy Workshops - Campaign Planning - Audience Profiling & Media Planning
360° MARKETING
4. MEASURE
The consumer is in control, well informed, well connected and with so much choice. Consumers expectations are rising and they will continue to seek user
friendly products and services that simplify their lives and add status.
Consumers seek engagement from open and transparent organisations. Consumer experience will be a key differentiator among competitors.
Build communities and you will have new ambassadors. Connect consumers to
each other and you connect them to your brand.
1. RESEARCH
SOURCE -‐ COURSERA
To bring inspiration & innovation to every athlete in the world
POSTITIONING PROCESS
POSTITIONING STATEMENT
Where are you positioned in the marketplace? What do you want to stand for? What do you want to say? What are your functional benefits? What are your emotional benefits? What are your conceptual benefits?
? POSTITIONING STATEMENT
WHY USE DIGITAL, SOCIAL & MOBILE MARKETING?
AUDIENCE Your audience is now online all the time researching products and services COMMUNITY Build your community and inspire influencers to engage with your brand CONTENT Create shareable and reusable content CUSTOMER SERVICE Deal with customer queries more efficiently and on a personal level SALES Help customers make purchase decisions or buy online
We provide in-depth analysis reports of their Digital & Social Media Marketing performance. This includes your web site and social media. Sample Reports include an Audit, Analysis & Action Plan.
DIGITAL AUDITS
We were engaged by Allianz to evaluate their return on investment on their GAA sponsorship. We analysed more thousands of posts that generated millions of impressions. In social channels, we identified and estimated the media return, activation opportunities and benchmarks.
ALLIANZ GAA
PERFORMANCE REVIEW
RESEARCH - TOOL TIPS
We create both B2C and B2B marketing strategies that work. We connect our insight and experience in campaign strategy with a strong creative edge to deliver measurable results. We will help you craft your messages, create your content and find your audience.
2. PLAN
Hard Hat Harry is a builder looking to bid for part of a huge project, which could be seven figure sum. One that will transform his business given the current industry challenges. How does he secure these contracts? It seems like a lottery...
CIS can take the uncertainty out of this process, put the power in his hands and the odds firmly in his favour. Now the lottery wheel is set up for him, where every segment is success, and the jackpot a massive million euro contract that will change his life forever.
CREATING PERSONAS
DIGITAL TARGETING
INNOVATIVE SHAVER COMPANY
INNOVATIVE BUTCHERS
INNOVATIVE SPUD FARMERS
DIGITAL & SOCIAL MEDIA STRATEGY WORKSHOP
Overall it was a very
good course. I would definitely recommend it..
Lisa Kelly
Three Mobile
We co-create a digital and social media strategy with our clients using a consultative strategy development workshop. It is proposed that the initial workshop is attended by all the management team. This strategy will inform the decisions that the team will make in the future, and will direct them in terms of campaigns, content, scheduling and platforms. We take an outside in approach to developing your digital strategy which means putting your customer at the centre of your business.
3,000 Trainees
since 2010
PLAN - TOP TIPS
www.basecamp.com
www.budcaddell.com
www.coursera.org
50% of searches on Google are on Mobile
3. EXECUTE
CYCLING COMMUNITY
FOODIE COMMUNITY
MUMMY COMMUNITY
At connector360, we believe that social connections should not just be about promoting a brand or a service, they need to be relevant and useful. One way is to simplify your customer’s life by using their interactions online to assist them. We created a new brand called Dr. Phone for Pair Mobile, a Twitter bot - software application which runs automated tasks over the Internet - it maps all conversations in Dublin about broken smartphones and starts following and interacting with users trying to help them to fix their phone. Dr. Phone directs them to the nearest Pair Mobile store, positioning Pair Mobile not only as experts but as a brand that really cares about them.
PAIR MOBILE TWITTER CAMPAIGN
We were engaged to promote a video campaign generating views utilising a highly targeted and performance based YouTube campaign. We delivered more than 5x video views than our target. We delivered 1,500 people to the college application form. All our results were over 50% higher than the industry average.
21,000 views
within the first week
GRIFFITH COLLEGE YOUTUBE CAMPAIGN
PAIR MOBILE FACEBOOK CAMPAIGN
With a small budget and a good idea can captivate more than 1,400 new Facebook in one week and generate engagement and awareness within the target audience, plus almost 100 photos submitted and over four hundred votes. L’Oreal Facebook Sales Case Study - http://ow.ly/q7FlS
MOBILE APPS
39
connector360 recommend both online & offline events. We can extend the reach of your offline events through promotion online and targeting key influencers in your segment. We can also assist you in the delivery of online events such as Webinars delivered via Google Hangouts – these Webinars allow you to directly connect with your target and engage with your audience without leaving your office.
ONLINE & OFFLINE EVENTS
INSTAGALLERY
Ireland’s first Instagallery was devised to celebrate the launch of connector360.
Uniting art, technology & fun we had a live interactive wall that was updated in real time with photos from the event. The Instagram photo gallery with a DJ captivated everyone and the launch campaign was highly successful.
We had over 150,000 impressions across different social networks with 200 attendees and media coverage in the Irish Times.
EXECUTE – TOP TOOLS
www.wordpress.com
www.shortstackapp.com
www.hootsuite.com
www.google.com/adwords
www.mailchimp.com
Focus on CPC, CPL & CPA Create pre-campaign KPIs Real time monitoring and amends Measure LVC to calculate Marketing ROI
4. MEASURE
Online Ads, Social Media
Website / stor visits, CPL
Given a Quote
No. of sales / Value of Sales (Conv. Rate, CPA)
No. of support queries
No. of Repeat Orders, LVC
Size of Community, No. of Referrals
CUSTOMER LIFECYCLE METRICS
MONTHLY REPORTING
www.brandwatch.com
www.Crowdbooster.com
www.google.com/analyBcs
www.klout.com
www.bit.ly
www.socialbakers.com
MEASURE - TOOL TIPS
…. we are your connection point to this new world,
where online + offline = bottom line
our clients
Purple with white logo
MARKETING STRATEGY
WORKBOOK coming soon!
LET’S CONNECT FOR COFFEE!
Conor Lynch, CEO Office +353 1 906 0006 Mobile +353 86 811 8833 Email [email protected] Twitter @connector360 HQ - Level 3, Digital Exchange, Digital Hub, Dublin 8, Ireland
Image courtesy of PrecisionNutrition.com and Coffee courtesy of Conor