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A hospitality consulting firm specializing in providing hospitality owners and management companies with solutions geared towards service excellence and growth of share holders profitabilityWe specialize in hospitality related concepts , efficiencies and performances, whilst providing practical and simplistic strategies, solutions and services that focus on Revenue Generation and Profitability
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Who are we
Who are we
A hospitality consulting firm specializing in providing hospitality owners and management companies with solutions geared towards service excellence and growth of share holders profitability.
What we do
What we do
We specialize in hospitality related concepts , efficiencies and performances, whilst providing practical and simplistic strategies, solutions and services that focus on Revenue Generation and Profitability
Transforming hospitality services
Operational Optimization
Back-officeCustomer
Experience
Design , Architecture ,
Setup to Launch – turn
Key
Business Recovery
Growth & innovation
Business
Process
Feasibility Study
Asset Management
Service Transformation
Operations Management
Sales Acceleration
Business Recovery
Mystery Shopping
Quality control S&M Support and
Revenue Generation
Support
Operational Training,
Development & Resource
Assessment
Asset Management
Growth and Returns
GOP turnaround
Next Steps New markets
New businessesFeasibility studies
Business Transitio
n
Feasibility Study
Asset Management
Service Transformation
Operations Management
Sales Acceleration
Business Recovery
Transforming hospitality services
How can we support
Market Need Vs. Desire examine the long term positioning and development
of a property including development, branding (for real estate developments), repositioning, space allocation, extensions and alternative uses.
approaching the investment from every direction, evaluating all the opportunities and advising on how to capitalize on them.
help ensure that the properties are suited to current and future real estate trends, whilst generating an optimum level of return for the future.
Feasibility Studies
Asset Management for Unit or Group of Hotels providing higher return on investment year on year
through stringent P&L management working closely with Owners and GM of Property
a close look at the day-to-day operations of the business, analyzing budgets, cash flows, forecasting, sales and marketing and performance to ensure that the property is being managed efficiently
Asset Management
Operator Selection and Project evaluate feasibility amongst operator’s for project choose operator that meets owner market as well as
project needs in set guidelines lead all commercial negotiations as owners
representative with owners legal team end to end till contract.
monitor progress of project in relation to design , concept , architecture and core management team selection
Asset Management
Owner Representation Done as an Audit and/or long term retainer evaluate P&L (top as well as bottom line and cash flow) , profitability
with set targets create vision with owner on next level for product lead all renovations / product changes from owners side evaluate all day to day operational standards, monitor quality
control, provide direction for success, working closely with GM/ VP Operations of existing operator
evaluate operator performance on global brand Vs unit success supervise on an on-going basis the management activities and build
collective success for the operator/owner. evaluate the performance of the operator’s key EXCOM personnel
including GM.
Asset Management
Design and Architecture concepts to design for existing or new hotel a close look at maximizing your infrastructure from development planning to hospitality design
strategy enabling achievement of owner/operators target market through architectural setting, design, and branding perception.
Service Transformation
Mystery Shopping is your organization able to serve its Vision and Mission brand assurance / compliance evaluations customer/ guest experience evaluations specific "touch point" evaluations
Internal and External Mystery Shopping External
as a guest - narrowing down the difference between what you do and how it is perceived is the first step to improving your front-end customer service and increasing sales closures
Internal analysis of set standards and processes are the core values being followed
Service Transformation
Quality Standards application & training (leading from Mystery Shopping ) help you identify areas where employee training is required and
provide structure to improve. identify areas where trouble shooting is needed classify employees according to their performance and can be
used as a tool for incentives and appraising employees make comparative studies about service at your establishment as
against the global set standards and competition. provide you with actionable inputs on both your hard and soft
quality.
Service Transformation
Operational Management as an audit and/or build long term success evaluate P&L and profitability percentage Vs. budget and market evaluate and reset competition benchmarking if needed participate and provide advice on F& B concepts and support
services planning. identify operational issues of management , training needs and
work with the owner /operator to develop acceptable solutions beneficial to both owner / operator.
evaluate life safety , food quality and engineering standards for staff and guest safety
co-ordinate and work with operator/owner improving brand standards.
Operations Management
Sales and marketing maximization evaluate complete Sales & Marketing structure and agenda with
DOSM strategic and tactical planning for results: set up marketing agenda business plan and implementation methodology, sales strategies for market penetration in different business
segments, policies for rates to handle the various categories of the
business. evaluate marketing opportunities streamline communication and PR in line with Brand promise
and delivery .
Sales Acceleration
Audits for better results brand strength market definition, strategy and plans competitive environment sales force organizational structure financial resources/budgets approach to target markets product competitiveness pricing and channel strategy territory, market or segmentation structure market intelligence, customer understanding clarity and consistency of value proposition compensation structure
Business Recovery
So how can we assist you By getting a clear understanding of your organization’s strengths, while
identifying opportunities for revenue and profitable growth.
An independent, objective and detailed assessment of your asset – Revenue , cost and operational capabilities to determine what is being done well, while identifying weaknesses and missed opportunities to drive profitability
A roadmap for improvement – providing Owning Company with either
recommendations and solutions for Owners and Management or ongoing support services from experienced Hospitality professional
ensuring cost efficiencies and achieved deliverables
