Presented By

Naman Chourasiya

Introduction• E-commerce is more than just buying and selling the products online.

•Instead ,it encompasses the entire online processes of developing, marketing, selling, delivering, and paying for products and services purchased by internet worked , global market place of customers , with support of worldwide network of business partners .

ATMSelling physical goods using websites, e.g.

flowers, shoes, magazines, electronic items.

Reserving a hotel room online.Banking can be done from home.Buying a component from a plant within

the same company using Intranet.

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Benefits of e-commerceAvailable 24*7Wide reach (# of people)Lower costReduced transaction costsLocate the product quickerEliminate time and travel cost

Classification of E-commerce

Based on above criteria, e-commerce are classified as,

•Business-to-Business (B2B) e-commerce.

•Business-to-Consumer(B2C) e-commerce.

•Consumer-to-Business(C2B) e-commerce.

•Consumer-to-Consumer(C2C) e-commerce.

Companies doing business with each other such as manufacturers selling to distributors and

wholesalers selling to retailers. Pricing is based on quantity of order and is often negotiable.

•It is the largest form of today’s commerce.

•In this form the buyers and sellers are both business entities and does not include individual consumer.

1. Business-to-Business (B2B) e-commerce (cont…)

Advantages of B2B e-commerce

Some Advantages of B2B e-commerce are,•Direct interaction with customers.

•Focused on sales promotion.

•Building customer loyalty.

•Savings in distribution

Websites that are engaged in B2B e-

commerce• www.commodityindia.com

• www.indiaconstruction.com

• www.clickforstreet.co.in

 A customer can view products shown on the website of business organization. The customer can choose a product and order the same. Website will send a notification to the business organization via email and organization will dispatch the product/goods to the customer.

• In this e-commerce type, business and consumers are involved.

•Business sell to the public typically thought catalogs utilizing shopping cart software.

•In Business-to commerce (b2c) e-commerce business must develop attractive electronic market places to entice and sell products and services to the consumer.

B2C e-commerce transaction process

Business-to consumer (B2C) e-commerce transaction process includes:

• Customer identifies a need.

• Searches for the product or service s to satisfy the need.

• Selects a vendor and negotiates a price.

• Receives the product or services (delivery logistics inspection and acceptance).

• Makes Payment.(Online or Cash on delivery)

• Get services and warranty claims.

Websites that are engaged in (B2C)

• www.hotels.com

• www.flipkart.com

• www.myntra.com

• www.rediff.com

• www.indiatimes.com

• Eg oline classes ( www.carrier.com )

 A consumer approaches website showing multiple business organizations for a particular service. Consumer places an estimate of amount he/she wants to spend for a particular service. For example, comparison of interest rates of personal loan/ car loan provided by

various banks via website. 

• Also called demand collection model.

• A consumer posts his project with a set budget online and within outs: companies review the consumers requirement and bids out the project.

• Then the customer will review the bids and selects the company that will complete the project.

• Eg. Stock market

C2B e-commerceGenerally, in the C2B e-commerce ,the

customer request a specific service from the business.

Websites that are engaged in (C2B)

• www.razerfinish.com

• www.obcindia.co.in

• www.priceline.com

C2C business model helps consumer to sell their assets like residential property, cars, motorcycles etc. or rent a room by publishing their information on the website. Website may or may not charge the

consumer for its services.

• It facilitates the online transaction of goods or services between two peoples.

• However, there is not visible intermediary involved, but the parties cannot carry out the transactions without the platform , which is provided by the online market such as eBay.

Examples: •Advertisement of personal service over the internet.• Selling of knowledge and experts online.

Websites that are engaged in (C2C)

• www.baazee.com

• www.ICQ.com

• www.MSN.com

• www.ek.com.au

Conclusion "E-commerce is an evolution" By using electronic technology through the internet, it achieved      * More competitions, more marketplaces, faster transactions, and more advanced technologies to make activities between customers and producers more active.       * We as customers and internet users are responsible to keep our e-commerce healthy and safe so       that e-business can be more reliable in the future

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