1. Navy Knowledge Management:
Surviving as a Starfish in a Spider Organization
Ms. Jamie HatchKnowledge Management OfficerU.S. Pacific Fleet
DON IT Conference KM TrackVirginia Beach, VAMay 2010

2. Knowledge
Management
Leadership
Thought
Thought
The Great Wave Off Kanagawa, Katsushika Hokusai

3. The Thought
Navy Knowledge Managers practice, teach and develop the core principles ofof SERVANT LEADERSHIP, MASTERY & NETWORKING
in order to shape a TOTAL FORCE of
KNOWLEDGE MANAGERS & THOUGHT LEADERS.
By building & rewarding this NETWORK OF LEADERS, the Navy will ADVANCE as a true EDGE ORGANIZATION and see CONTINUOUS OPERATIONAL RESULTSthrough an ADAPTIVE & ALIGNED KM* EFFORT.
*Teaching, Learning, Process Improvement, Knowledge Capture & Sharing

4. Theres Always That ONE Guy
Read, Think, Write, Publish

5. Read

6. Build TheTribe
Think
First seek to understand the Why!
Thinking vs. Knowing
There IS aNEW How
STRUGGLEDwith the How
APQC.ORG
* Resources available forall navy.mil account holders.

7. We Are Knowledge Managers
Serving Knowledge Managers

8. Be Enamored With Our Customers, Not Ourselves Dr. Carla ODell, President APQC
SERVANT LEADERS areFANS

9. THE EXPERTISE AH-HAs

• Expertise is NOT what people KNOW, its how they THINK
• 10. The difference between an OLYMPIC Medalist and an OLYMPIC Wannabe is PRACTICE
• 11. The difference between an EXPERT and a MASTER is that MASTERS know how to pass on their expertise.
• 12. MASTERS ask more QUESTIONS than they give answers.