West Virginia UniversityOffice of Information Technology

OIT Staff Presentation

M. Rehan KhanAssociate Provost and Chief Information Officer

April 27, 2011

22

OIT Mission

To provide a secure, reliable and robust information technology infrastructure that

supports innovation and discovery, pedagogy, public service, and maintains essential

production services and systems.

3

OIT Organizational Values

• Customer focused and performance driven• Teamwork and Communication• Innovation, efficiency and effectiveness• Accountability and continuous improvement• Professionalism• Winning attitude• Integrity and honesty

44

OIT Overview Budget ~ $17M - 157 FTE and 120 to 150 Students/GAs Network supports ~ 40,000 users Bandwidth increased from 363 to ~818mbps over two years 50+ miles fiber optic cable & 250+ miles high speed copper 100+ building connections Manage 89,000 IP addresses Over 1.5 Billion unsuccessful intrusion attempts/year Wireless infrastructure supports

Over 1800 simultaneous users/day 700+ access points Coverage in all residence halls various campus buildings

124,648 Help Desk requests in 2010 (16% increase over 2009) 154 technical workshops and webinars Data Center

212 Physical and 417 Virtual Servers Current ~ 220 Terabytes of storage with will increase to >350Tb Storage demand growing at 18-20% per year

55

FY’11 Base Revenues and Allocations

• Central Allocation - $12,494,782 • Telecommunications Revenue - $3,751,575 • Software Sales & Computer Repairs - $270,000 • Other Revenue (Cisco, Dell) - $60,000 • Central Allocation (Annual Projects) - $178,552 • Other Revenue (SLAs) - $148,300

• Total Revenues and Allocations $16,903,209

• Additional Project and CapEx Allocations – $3.1M

66

74%

22%

2% 0% 1% 1%

ALLOCATIONS and REVENUE FY 2011 ($16,903,209)

Central Allocation

Telecommunications Revenue

Software Sales & Computer Repairs

Other Revenue (Cisco, Dell)

Central Allocation (Annual Projects)

Other Revenue (SLAs)

77

32%

8%

6%

2%3%

0%

10%

10%

13%

16%

CAPITAL and SPECIAL INITIATIVES FY 2011 ($3,144,913)

Project A-Core Upgrade

Project B-idM

Project C-Security Vulnerability

Project D-Classroom Upgrades

Project E-Lab Upgrades

Project F-Farm Fiber

Project G-Banner DMS

Project H-eRA

Project I - VoIP & Network Wiring & Internet

Project J - Data Center Upgrades

88

FY’11 Base Expenditures

• Personal Services - $8,976,000 • General Operating Expenses - $1,746,784• Maintenance Agreements - $1,195,792 • Software Licensing - $2,586,995 • Equipment Purchases - $3,026,579

• Total Expenditures $17,532,150

99

51%

10%

7%

15%

17%

EXPENDITURES FY 2011 ($17,532,150)

Personal Services

General Operating Expenses

Maintenance Agreements

Software Licensing

Equipment Purchases

1010

OIT Overview• Spring 2011 eCampus and eLearning

30,962 unique student enrollments 159,423 total enrollments 3,920 peak concurrent users

• 7-10 Million emails received per day (> 90% filtered out as SPAM)

• Voice-over-Internet Protocol (VOIP) Phones > 85% of campus has been switched to VOIP phones Installed on Morgantown Campus, Potomac State College, Charleston

HSC, among others

• Database Management 88 Oracle production and test databases 419 Microsoft SQL Server databases

1111

Reliability and Availability of Systems

GroupWise = 99.74% eCampus = 99.954% MIX = 99.977% Campus Network = 99.99% Data Center @ Waterfront = 100% Data Center @ WVNET = 99.954%

12

Partnerships with WVU Departments and Divisional/Affiliate campuses

• Partnerships College of Creative Arts College of Engineering and Mineral Resources Davis College of Agriculture, Natural Resources, and Design Extended Learning - Information Technology Resource Center VP of Research and Economic Development Student Affairs WVU Extension Athletics

• Integrate and support IT at Divisional/Affiliated Campuses Potomac State College merged in 2004 WVU Institute of Technology merged in 2006 WVU at Parkersburg merged in 2007

1313

CIO Focus and Key Initiatives

• .

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CIO Focus and Key Initiatives

• IT Executive Leadership Team Established campus technology leadership team ATS, HSC, SSM, OIT, Student Affairs, Web Services Advisory Committees Engaging with College/unit IT leaders

• Academic Computing Created Director level position to focus on academic and instructional computing Realigned C-Tec, eCampus, Instructional Technology Resource Center (ITRC)

under the new Director for Academic and Instructional Technologies Partnering with Extended Learning to better serve faculty and students utilizing

technology and pedagogical methods Academic Computing Advisory Committee (ACAC) Engaging with faculty via Faculty Forums and visits with colleges/campuses

1515

CIO Focus and Key Initiatives• Application Support, Training and Standards

New Unit established and created director level oversight Responsible for application support for enterprise applications such as

GroupWise, BDMS, SharePoint among other. Develop technology training programs, IT standards and policy

• Client Support Services Responsible for client partnerships, support services including help desk services Inbound and outbound support Computer labs and regional campuses IT support

• IT Business Office Consolidated all financial, business, procurement, HR, travel, billing, contracts

and other services Oversight over the Technology Support Center (TSC) Responsible for all OIT CBO functions

1616

CIO Focus and Key Initiatives• Project Management and Planning Office

Established new OIT unit and hired director and PM’s Responsible for developing PM and project delivery process, standards and

methodology Will develop and publish program, projects and services portfolio

• Information Security Working with units throughout the University to help protect WVU’s data Internal and external penetration testing, application scanning, intrusion

detection, virus protection, identifying risks and pursuing remediation efforts Training and Awareness programs

• Productivity and Collaboration Suite Began planning to replace the current GW e-mail/collaboration platform Consolidate and unify disparate e-mail, calendaring and productivity systems

1717

CIO Focus and Key Initiatives• Standards and Policy Development

Developing IT standards for acceptable use, desktop, access & security, network, copyright infringement, anti-spam, anti virus

IT Standards, Policy and Decision Committee

• IT Governance Strengthening the existing IT governance structure and committees Assist CIO in priority setting, funding, resource allocation and

communication Has oversight for projects and services portfolio

• Strategic Planning for Information Technology Institutional IT Strategic Planning process begun Will include all IT service providers, faculty and students

1818

Current Projects & Initiatives

• Electronic Research Administration System Implementing system in partnership between VP of Research Joined the Kuali Foundation, an open source university consortium Pre-award tracking & submission, IRB, COI

• Core Network Upgrade 10GbE to buildings, 1GbE to desktop, STEM Buildings

• Shared Computational Facility HPC and shared computational facility in the CRL (Chem. Annex)

• Document Management and Imaging System Office of the Registrar, Enrollment Services and Financial Aid Offices

• Identity and Access Management RSO, SSO, Security, account provisioning and management

19

Current Projects & Initiatives• NRCCE and A&S Infrastructure

VOIP conversion Infrastructure upgrades

• Data Center Planning Data Center facilities and hardware upgrades Disaster Recovery and Business continuity planning

• Internal Audit Engagements NET, DBMS, IDM, ERA, WEBCHG, HELPDESK and MIT

• Database and Application Development Numerous projects, modifications and upgrades

2020

Challenges and Opportunities• Personnel

Recruitment and retention - Enhance compensation structure to recruit and retain highly qualified IT professionals. Provide professional development and growth opportunities, intellectually stimulating and collegial work environment

• Funding and Resources Increasing demands for services, rapid changes in technology, mobility,

consumerization of technology, competition from industry and region

• Highly distributed/decentralized technology environment Achieve results in a highly distributed/decentralized IT environment Identify core technology services that should be provided by the central IT

organization. Develop services portfolio that defines central vs. distributed services CIO/OIT oversight ~ 30% of overall WVU IT resources and expenditures

2121

EDUCAUSE Core DataComparison

• .

Schools Included in Comparison

Name Location Student FTE

University of North Carolina at Chapel Hill Chapel Hill, NC 25,381

The University of Iowa Iowa City, IA 25,438

West Virginia University Morgantown, WV 26,267

Louisiana State University Baton Rouge, LA 26,970

The University of Tennessee Knoxville, TN 28,000

North Carolina State University Raleigh, NC 28,251

Virginia Tech Blacksburg, VA 28,606

University of Colorado at Boulder Boulder, CO 28,735

University of Georgia Athens, GA 31,324

University of Maryland College Park, MD 33,211

The University of Arizona Tucson, AZ 33,942

University of California, Berkeley Berkeley, CA 34,222

Indiana University Bloomington, IN 37,279

* all schools includes are public institutions and have a Carnegie Classification of DR EXT

Technology Fee

InstitutionTotal Tech

FeeAppropriated to

IT% of Fee

to ITIndiana University $7,490,297 $7,072,800 94%

Louisiana State University $4,000,000 $2,908,169 73%

North Carolina State University $10,284,171 $1,968,822 19%

The University of Arizona $2,945,587 $2,945,587 100%

University of California, Berkeley $0 $0

University of Colorado at Boulder $4,096,000 $3,974,429 97%

University of Georgia $7,982,602 $3,072,713 38%

The University of Iowa $9,514,082 $2,322,556 24%

University of Maryland $3,586,027 $798,491 22%

University of North Carolina at Chapel Hill $5,999,826 $5,999,826 100%

The University of Tennessee $5,200,000 $5,200,000 100%

Virginia Tech $1,200,000 $0 0%

West Virginia University $2,500,000 $850,685 34%

Technology Fee

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$4,000,000

$6,000,000

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$12,000,000

$7,490,297

$4,000,000

$10,284,171

$2,945,587

$4,096,000

$7,982,602

$9,514,082

$3,586,027

$5,999,826

$5,200,000

$1,200,000

$2,500,000

Total Tech Fee Appropriated to IT

Central IT Staff Totals

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200

300

400

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600

506.2

186

355.5

236.7

358

156.5

214232.3

256

422

255

366

143

Overall Budget

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$10,000,000

$20,000,000

$30,000,000

$40,000,000

$50,000,000

$60,000,000

$70,000,000

$80,000,000

$57,209,008

$33,293,888

$47,731,452 $44,659,461

$72,100,000

$25,205,499 $23,074,952

$39,474,174 $40,415,077

$74,270,612

$27,961,123

$52,997,824

$18,923,978

Total IT Central Budget

27

Summary of CIO Priorities • Retain and recruit highly skilled workforce• Information Security• Academic Computing• Research and Shared Computing Facilities• Program, Portfolio and Project Management• Information Technology Governance• IT Standards and policy development• Identity and Access Management• Achieve efficiency, results and cost reduction in a highly

distributed WVU IT environment• Funding

Seek additional funding and resources to meet the ever increasing demand for services, changes in technology.

2828

Comments and Contact

M. Rehan KhanAssociate Provost for Technology

and Chief Information Officer

West Virginia UniversityOffice: (304) 293-4874

Rehan.khan@mail.wvu.edu

http://oit.wvu.edu/