CIO/CTO Ctc presentation fall 2014

Chris Kielt, October 2014

Title

A Great Time for IT @ Carolina

2

1. What’s Gone on …

2. What’s Going on …

3. How we can work together …

A Great Time for IT @ Carolina

CTC Retreat October 2014

3

• CarolinaGo

• Information Technology Services Annual Report• PDF• Adobe DPS

• Redesign of its.unc.edu


Survey

Says …

Undergrads 9%

Grad Students 14%

Faculty 7%

Staff 63%

ITS Staff 10%

Researchers 1%

Other 2%

250 Responses

Thank

you !

“Top THREE things to improve”

Took and acted on open feedback

9CTC Retreat October 2014

Work to Date

10

• Workstations-over 1600 scanned– Over 33 million matches with >84% remediated to date– Thanks for your help troubleshooting!

• Network storage– ITS space on Storage.unc.edu almost completed– ITS AFS completed

• Established and testing scanning protocol for scanning of ITS servers

• Communicating with all stakeholder groups and working with nearly 30 departments actively engaged in either planning, testing or scanning


• Finance, HR, Payroll Live October 1, 2014• UNC-CH and UNC General Administration (GA)• Replaced various non-integrated, legacy applications

• Payroll system (1968)• Financial system (1988)• Human Resources Information System (2000)• EPA Web (2006)

• Integrated with Oracle PeopleSoft Campus Solutions (2009-2010)

• Address risk• legacy applications• difficult to maintain, difficult to enhance• difficult to maintain regulatory compliance• work force turnover• take advantage of vendor support & upgrades

• Increase efficiency• Integrated processes to execute business functions• Reduce / eliminate need for shadow systems

• Plan with better, up-to-date and more accessible data • Integrated processes: better data, faster, more easily

analyzed

Leadership and Engagement

• Led by Finance, HR, Payroll, OSR and ITS• Stakeholders from schools’, departments’,

central units’ HR, Finance Community• Campus working groups• Community engagement for testing• Extensive communications and change

management efforts

As of 10/22/2014 10a

Data Warehouse and InfoPorte

InfoPorte

PeopleSoftHCM, Finance,

Payroll, Campus Solutions

Other Data

Sources

UNC-CHData

Warehouse (Oracle DB)

SASVisual

Analytics

ETL in SAS BI

(DIStudio)

ETL in SAS BI

Additional clean-up• e.g., refine business processes.

decommission mainframe

Production requests• e.g., process & print W-2s

Further environment simplification & enhancements• e.g., Student and InfoPorte mobile

STANDARDIZERENOVATE

REINVEST

IT TRANSFORMATION

CTC Retreat October 2014 21

Renovating the Core• Completing Network Lifecycle• Establishing Campus Wide Wireless Coverage• Creating I&O Capital Lifecycles w/budget• Creating Standardization• Building in security processes


Building the Right Mix of On-Prem/Off Prem Infrastructure

• Services in the Cloud• Completing Voice over IP • Starting Office 365• Expanding the use of virtualization– Virtual Desktop Infrastructure – Server Virtualization


Meeting Expectations for Service Delivery

Become the Service Provider of Choice– Offering our services in a way that customers

have come to expect– Service Ordering, fulfillment, and billing wrapped

up in neat (easier to understand) packages


Getting There

• Complete Inventory• Standardize where possible• Consolidate Like Operations• ACTUALLY replace superseded/deprecated

services• Expand Automation/Orchestration

Capabilities• Expand upon the service desk concept


IT CHALLENGE

Do things one way, or at least in as

few ways as possible

Track savings, make the case for keeping some dry powder for future re-engineering or enhanced services

STANDARDIZE REINVEST

SIMPLIFYCTC Retreat October 2014 26

“… Still, we knew that our server room would never be as scalable and robust as the ITS data center. Coupled with the renovation planning and the idea of moving into a professionally managed data center, the decision was easy and we reached out to ITS to make plans. Working with Ray DeCristofaro’s group was a breeze from the start! Ray guaranteed our team physical access to our servers and knowing it is just a short walk down the street was comforting. … ITS now hosts 12 physical boxes which encompass 40+ virtual servers, and we continue to administer them. It’s a win-win.”

We’re hosting

David KassAssociate Vice ChancellorAdvancement OperationsUNC-Chapel Hill

We’re Hosting “It is an honor to work at Carolina and support our world-class faculty, staff, and students. Their many varied accomplishments are improving the world and impacting generations to come. We owe it to them to work together to create an efficient, effective, secure, and innovative enterprise that supports and enables their activities. We decided to strategically partner with ITS because together we can provide a better service for our community, a better career path for our employees, and a better value for our institution.”

Meredith WeissSenior Associate Vice Chancellor for Finance and AdministrationUNC-Chapel Hill

We’re Hosting “Moving to ITS hosting has allowed us to replace aging servers and to be on a path to extricate ourselves from an aged and unfriendly server room. We can feel confident that our services are provided from a robust, technically advanced environment that is monitored continuously. Additionally, we can free up technician time in not having to manage services such as back-up on our own. For a small staff, gaining this extra support time is priceless. ITS personnel from both Infrastructure and Operations and User Support and Engagement have been of immeasurable assistance to us throughout our migration project.”

Janet BlueDirector of Information and Instructional TechnologySchool of NursingUNC-Chapel Hill