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2015 CIO Outlook
September, 2008 Dave Newbold
2015 CIO Outlook | IBM CIO Technology and Innovation 2
2015 Outlook
“The 2015 CIO Outlook is a point of view on the future and a roadmap for IBM’s CIO organization”
Business/usage trends
Technology projections
Opportunities for innovators
An employee scenario
2015 CIO Outlook
2015 CIO Outlook | IBM CIO Technology and Innovation 3
100 billion PC chips on the Internet
2 million emails per second
1 million IM messages per second
8 terabytes per second traffic
255 exabytes magnetic storage
1 million voice queries per hour
2 billion location nodes activated
The Net
100 billion clicks per day
55 trillion links/synapses
1 quintillion transistor/neurons
20 petahertz synapse firings
255 exabytes memory
Your brain
Source: Kevin Kelly, EG Conference, December 4, 2007 (http://www.the-eg.com)
Thinking about 2015 • We are hardwired for everything new
• To paraphrase science fiction author William Gibson:
“2015 is here already, it’s just unevenly distributed”
2015 CIO Outlook | IBM CIO Technology and Innovation 4
Alignment with regional market and time zones
Smaller, energy efficient supply chains
Emergent cell phone economies in growth countries
Consistency of processes, but local variance
Need to grow appropriate skills for dynamic business challenges
Computing takes ~5% of global electrical demand (servers and clients) 76% data center growth ‘05 to ’10 (IDC)
Second Life Avatars, when active consume 71% of per user average electricity consumption
Business/usage trends with 2015 impact • Post-Globalization environment • Environment and Energy
2015 CIO Outlook | IBM CIO Technology and Innovation 5
Commerce will be fully digital
Everything will be exposed by customers
Authenticity and values will prevail
Transparency will be a business model design
Employees increasingly mobile
Mobile devices start replacing laptops
Expect full capability and integration
Application design is task specific
Smart phone is recorder/sensor
• Post-Globalization environment • Environment and Energy • Conquering information • Transparent digital economy • Mobility
Business/usage trends with 2015 impact
Information doubling every three years
Text tools are poised to triumph
Location based business models enabled
Enterprises will leverage their scale
2015 CIO Outlook | IBM CIO Technology and Innovation
• Post-Globalization environment • Environment and Energy • Conquering information • Transparent digital economy • Mobility • Generational accommodation • The nature of work • Consumer driven IT
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Gen X and Millennials (“Gen Y”) share radically different work styles; open collaboration, casual management, integrated social tools and high IT literacy; must accommodate this to gain benefit
Boomers want more flexible transitions to retirement as well; e.g., project work that maximizes their value
Consumer IT market is innovative and competitive
Enterprises experimenting with employee choice of devices
Client virtualization provides secure, personalized desktop downloadable to most devices
IT device burden shifted to employees
Work and life integrated (vs. balanced)
Many more devices in environment to provide awareness and flexibility when desired; e.g. conference video from home office to car to cell
Interruption will be contextual and managed
Business/usage trends with 2015 impact
2015 CIO Outlook | IBM CIO Technology and Innovation 7
Technology shifts for 2015
• Pragmatic, Social Web
• Insights from exabytes
• Interface Innovations
• Cloud computing
• Green IT and ET
• Application assembly
• Visual Business Processes
• Smart Planet
2015 CIO Outlook | IBM CIO Technology and Innovation 8
Web Oriented Architecture (WOA) Web is the dominant application platform; runs everywhere Desktop OS becomes a commodity Enterprises will utilize virtual client OS VMs for secure, personal work spaces—downloaded onto any device
Software as a Service (SaaS) Typical delivery model; applications and data are integrated in the cloud Information is commoditized; metadata and contextual insight are personal Security and robustness are assumed
Social computing Fluid, portable and very well defended—across many sites and/or borders Reputations acquire legal status as property Significant resources are deployed to protect identity and reputation Privacy and opacity engines, like today’s physical exclusivity, will be highly refined Many speculate we will become nomadic again
Shift 2015: Pragmatic, Social Web
2015 CIO Outlook | IBM CIO Technology and Innovation 9
Intelligent information infrastructure Enough data and compute resources to make data reveal itself with scalable tools (FastBit, MapReduce, Hadoop, etc.) for correlation and indexing
Data will self-assemble organically for presentation to you
Structured data will be a niche necessity for legacy systems, as unstructured systems will overwhelm and “close enough” will suffice
Everyone will be an “info-vore” and very capable of sophisticated visual analysis of data sets (Humans still superlative at pattern recognition)
Data clouds will utilize low cost commodity disk drives in redundant, distributed arrays with location fetch logic (.01 of today’s GSA cost); data management will be eliminated
Value is in the filter, human and machine generated Right insight in the right place at the right time (consider location based marketing)
Shift 2015: Insights from Exabytes
2015 CIO Outlook | IBM CIO Technology and Innovation 10
Mobile devices replace laptops
Ambient telepresence will surround us VHD displays everywhere: walls, surfaces, cars, appliances Synthesized environments common for remote collaboration
Real world augmentation Sensors accumulate and network around and on us Personal Area Networks and distributed mobile devices (clothes, watch, phone, contacts, glasses, jewelry, implants) Speech, gesture and air typing (via PAN) input Retinal projection and brain wave cursors used widely
‘Holo-selves’ on horizon in 2015 Full symmetric immersion of sensing/being in virtual space – partial enablement available before 2015 (gloves and clothing provide movement, temperature, pressure, etc.) and the advent of neural interfaces
Shift 2015: Interface Innovations
2015 CIO Outlook | IBM CIO Technology and Innovation 11
Transparent external collaboration
Insight for our real world
Expose business processes
Embrace Clouds and consumer IT
Leveraging social energy
Generational inversion
2015 CIO Outlook opportunities
2015 CIO Outlook | IBM CIO Technology and Innovation 12
Where we are today
• Simplifying and integrating our enterprise IT application portfolio
• Driving global process integration
• Implemented “Enterprise 2.0” and driving it deliberately outside • Information as a service
• Social networking, tag, filtering, rating everywhere • Social data visualization and analysis services
• Active global innovation facility (TAP)
• Many mobile solutions in place
• Piloting web desktops (SaaS)
• Tackling very large data sets with internal and external integration
2015 CIO Outlook | IBM CIO Technology and Innovation 13
Business Value
Deepens our client insight and promotes closer collaboration on new opportunities. External social tools enable the Global Citizen; an employee prepared to succeed in a dynamic global marketplace where change is the norm. Transparency allows clients to understand depth of our capabilities and build trust rapidly.
Transparent external collaboration
Our capabilities exposed externally to fully engage the market (2010)
Most work becomes project-oriented; ‘employment’ compact is fluid and evolving
Easily exchange trusted identity and social network information with partners (2012)
Co-creation becomes a way of just working with others; pooled IP can be easily managed and negotiated on the fly
Enterprise fades as a central physical entity for employees?
2015 CIO Outlook | IBM CIO Technology and Innovation 14
Business Value
Puts key corporate data in the right place at the right time and supporting deeper insight into business functions. Make use of the ubiquitous sensors in the environment to provide new services and higher returns. Provides a mechanism to leverage the collective insights of your entire organization
Insight for our real world
Leverage Hadoop pilots and expand to include the full array of collaboration and business process data
Close the infrastructure management loop Autonomics and analytics and visualization (drive system & network management costs down)
Make enterprise data self cleansing and accessible
More experimentation with contextual delivery
Focus on filters Low operational cost to user; adaptively social
2015 CIO Outlook | IBM CIO Technology and Innovation 15
Business Value
Improves the efficiency and value of all business processes by exposing the best methods and revealing the inefficiencies. Provides process owners with direct data to improve business outcomes and the supporting data; saves time, improves morale.
Visualize business processes
Expose business process flow, attributes and semantics to users Let them tag elements for reference or annotation
Automate their traversal, if desired
Collate into an accurate process map and apply basic analytics
Visualize it for process owners and users
Provide visual reassembly tools to modify as needed
Find common components (by comparing processes)
Ensure users can participate and refine data
Keep processes dynamic and appropriate to business needs
2015 CIO Outlook | IBM CIO Technology and Innovation 16
Business Value
These new delivery methods promise to reduce the cost and increase the flexibility of IT services. Cloud computing and data storage offer new possibilities for integration and security of data. Employee choice give mobile employees the IT options to select the standard devices most suitable to their work style.
Embrace clouds and consumer IT
Leverage IBM’s Cloud Data Centers Understand transition barriers (workloads, application redesign, etc.)
Develop financial models for adoption
Expand SaaS web pilots Deepen offerings for mobile and cell-bound workers
Test client virtualization solutions as downloadable working environment
Study and understand task-specific needs of mobile employees for simplified design
Model finances of employee choice Users select and manage their own equipment (that meet security standards)
Develop more pro-active compliance probes; use analytics to monitor data, not employees
Pilot model then deploy when security concerns met
2015 CIO Outlook | IBM CIO Technology and Innovation 17
Business Value
Inspires employees to work a large global issue together over a significant period; provides a focus to social computing and the promise of a more integrated and trusting global community. An excellent source for new business opportunities inside and outside our enterprise.
Social energy
Ask IBM employees to innovate on energy technology via social networks Channel employee’s ‘need to achieve’ to find innovative solutions
Work in the open - build out our external ecosystem network
Innovation focus: Global carbon lifecycle monitoring of material supply chains
Implementing smart transportation systems
Rethinking IBM facilities (location, need, etc.)
Global development models in a constrained world
Visualizing daily footprint vs. norms Understanding global perspectives
2015 CIO Outlook | IBM CIO Technology and Innovation 18
Business Value
An opportunity to experiment with the work styles of the future and learn the best combination of management and open software platforms that will enable the best in our younger employees. A great opportunity to innovate for IBM and our clients.
Generational hacking
Globalization ‘skunk works on team dynamics Allow early tenure IBM teams to select their own IT tools and work styles
Instrument and study
Development ‘Top-coder’-like spin-offs Services skunk works with visible process and very leveraged compensation
Compare, market and study
Integrate Social Networking with alumni Keep the conversation open and active
Provide visibility into project work that would be compelling
2015 CIO Outlook | IBM CIO Technology and Innovation
Scenario
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