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A Modular, Scalable & Integrated BSS & OSS Solution
Avabill Suite of Software for Telecoms…
Key Avabill Modules
Customer Care
AvaBill Customer Interaction Interfaces (FRONT OFFICE SYSTEMS)
Collections / Payments
Web Self Care
POS Customer
Mgt
Switches / Servers
AvaBill BACK OFFICE SYSTEMS
Billing Product Builder
Credit Control
Rating
Provisioning Mediation
Customer Registration
Purchase Equipment (CPE etc)
Subscribers and Services CDRs / UDR’s
Post Complaint to a CSR
Make payments
Self Servicing via Web
Inquiries
Billing CDRs / UDR’s
Voucher Management
Customer
Prepaid Rating
Convergence
AvaBill is a suite of Convergent CCBS & OSS Applications providing Software Solutions for…
Wire-Line, Wireless, WiMAX CDMA, IP / Internet, VoIP Cable/Digital/IP TV and Other Services.
Avabill Technology
• Oracle RDBMS
• Oracle IAS
• Linux OS
• Java & PHP
• Centralized or Decentralized Solutions
Customer Centric / CRM Approach…
Customer Care
&
Account
Management
TT, SO, WO, Comments, POS, System Actions,
etc,
Direct, Credit Card, Bank, Vouchers, etc
Billing, Barring, Unbarring, etc.
GSM, CDMA, VoIP, Cable, PSTN, Data / IP, Etc
Credit Scores, Loyalty, Bonus, CWI, etc.
GPRS, MMS, SMS, VM, Content, etc
Benefits of AvaBill in Front Office Processes All the service requests such as New Connection,
Relocation, Changes etc are captured and tracked
Centralized repository of Customers, Subscriptions and their subscriber Services
Supports the sale of equipments to Customers
Accepting of Payments is supported – Check, Cash, Credit Card, Bank Payment etc
Automatic provisioning/activation of services in Switches/Servers are handled
Benefits of AvaBill Mediation and Rating
Multiple Network Elements – Switches, Data Servers, SMSC, MMSC, VM, Content Servers, etc
Multiple target systems – Billing, Interconnect
Supports Real-time for Prepaid and Near Real-time for Postpaid
Supports complicated rating requirements including Time Bands, Free Units, Special Features etc
Benefits of AvaBill Credit Control
Multiple user-definable credit segments
Multiple Action points and actions based on credit segments
Supports automatic actions such as barring and re-activation, emailing etc
Supports manual actions by the way of listing customers who are assigned these manual actions
Benefits of AvaBill Billing & Collections
Converged Bill for various services such as Voice, Data, IPTV etc
Supports multiple Billing Cycles and Bill Formats
Supports multiple languages
Multiple Currencies, multiple payment methods (Cash,
Credit Card, Cheque, Direct Debit etc)
Supports Early Payment Discount, Late Payment Interest; Part, Full and Excess Payments
Benefits of AvaBill Customer Care and Web Care
One-stop shop for all the information about the Customers such as Call/Usage Details, Past Bills, Outstanding, Payment History etc
Inquiry using multiple attributes such as Name, Address, Identification Number, Subscription Number etc
Facility to record Bill Disputes
Facility to records free-form comments/remarks
Benefits of AvaBill Customer Care and Web Care (Cont…)
Online self-care for the Customers to obtain the details of their accounts
Online Bill payments
Online Prepaid Top-ups
Submit service request online
Online Service configuration
AvaBill Suite of Software for Telecoms…
Optional Solutions to cater for other Business needs of a Telco
Service Order, Work flow Management and Work/Job Order for Customer Premise Installation - AvaBill Service and Work Order Management System
Trouble Reporting and Trouble Resolution - AvaBill Trouble Tickets
Revenue sharing and Settlement with other Local and International Telcos and Carriers; Carrier Management, Agreement Management, Settlement Computation – AvaBill Interconnect Settlements
Revenue sharing and Settlement with Content Providers – AvaBill Content Settlements
Optional Solutions to cater for other Business needs of a Telco
Allow Dealers/Agents to limited access to their Subscriber Base; Allow Dealers to register new Subscribers, services and top-ups – AvaBill Dealer Web Access
Dealer / Agent Management, Computation of Commissions to Dealers / Agents based on the performance of the Dealer – AvaBill Dealer Commissioning
Management of Plant assets of the Fixed Line/Land Line – AvaBill Plant Management
Local and International, Inbound and Outbound Roaming Management – AvaBill Roaming Management
Conclusion / Summary…
16
Conclusions / Summary
Not just a Billing System – Comprehensive BSS and OSS Solutions
Convergence – Multiple Services like Voice, Data, Video and Multiple Technologies like Cellular (GSM), Fixed, Fixed Wireless (CDMA), Wi-Fi, WiMAX etc
End-to-End Solution for Green Field Operators
Full replacement or partial replacement of Back-office or Front Office solution integrated with existing 3rd party CCBS or Back-office solutions
Modularized – Pick and Choose
Conclusions / Summary
Integration to 3rd Party Systems such as Financial System
Rapid Roll-out for Green Field Operators and vast experience with the replacement of the existing systems of incumbent operators (Data Migration, Parallel Runs, Regional Roll-out, Multi-regional simultaneous training etc)
