OSS/BSS

02

OSS/BSS

Introduction

In order to support the demand for new multimediaapplications, service providers must be prepared to provision and activate features on the fly, addbandwidth, bill for content, track customer usage,monitor service performance, and ensure revenuecapture. In such an environment, having a partnerwho is a leader in driving next-generationtransformation, and who understands the underlyingtechnologies to support on-demand services is criticalto success. With a comprehensive portfolio of multi-vendor services and range of expertise, Alcatel-Lucentcan be this partner, helping our customers take aproject from concept to reality, beginning with acomprehensive needs assessment, through design,development, and solution verification of service-readyprocesses and systems for operations and businesssupport functions.

Alcatel-Lucent's approach to OSS/BSS services fallsunder two broad areas:

1. Strategic consulting, termed Service-Oriented Operations(SOO), helps customers define a Future Method ofOperation (FMO) for their next generation operationsenvironment, based on key business objectives andassessment of current operations to create a detailedtransformation blueprint. Closely aligned with the TMFinitiatives in Quantitative benchmarking and taking intoconsideration the people, processes, platforms and metricsaspects of defining a FMO, SOO helps providers realize best-in-class operations. Some specific consulting services we offerare; Operations Assessment Report, Transformation BusinessCases and Operations Roadmaps.

2. The OSS/BSS Transformation (OSS-T) solution leveragesour highly skilled team of System Integration Consultantsto help customers create and execute a FMO plan to migrateto New Generation Operations System and Software(NGOSS) environments whilst maintaining operational andbusiness continuity through the transition. Given our activepartnerships for every domain and sub-domain of theTelemanagement Forum Telecom Operations Model (TOM)mapping, our broad expertise with best-in-class software fromleading companies, including ours, we are able to deliversuperior results to our customers combining best-of-breedproduct knowledge with network expertise and systemsintegration discipline. The scope of delivery activates thefollowing, depending on the customer's requirements:

• Stand-alone end-to-end solutions, focusing on integration of best-of-breed OSS products and systems to providecomprehensive management solutions across one or all of the Fulfillment, Assurance, and Billing domains.

• Stand alone solutions around individualcomponent/application (such as performance management,service activation) to be integrated in an existing OSS system.These solutions are provided around both Alcatel-LucentOSS products as well products from our broad set of strategicpartners.

• Pre-integrated solutions to automate and improve a coherentdomain of OSS or BSS process in support of Alcatel-Lucentnetwork offers across service fulfillment (including ordermanagement, inventory management, service activation, pre-integrated into one solution), service and revenueassurance including service quality monitoring, rating, billing,and customer care.

Alcatel-Lucent's OSS/BSS service offers are based around Telemanagement Forum TMF NGOSS frameworks and principles, and progressive software techniques, derivedfrom active participation and leadership in TMF for many years.Our PS methodology considers strategic and practical issuesnecessary to establish effective processes, teams, and systemsessential to delivering successful OSS/BSS transformations. This is summarized in the diagram below:

Planning: Migration to Next Gen. IP-based network and services gives Service Providers an opportunity to adopt a phased service oriented approach to reforming and re-architecting the operations environment.

Execution: Alcatel-Lucent can help SP’s to plan and execute a highly structured business results-driven Service management transformation

SP’s Opportunities for Operations Transformation

Service OrientedOperations

Strategic Consultancy Engagements

OSS and Network Transformation

Pre-Integrated Solutions and System Integration

Engagements

OSS Partnerships, Product OfferingsFulfillment, Assurance

and Billing IP for ServiceProviders and Enterprises

System Design/

InformationModel

StrategicRequirements

OperationsBenchmarks

SecurityX.805

XML, J2EEweb services

MTOSI, 814

Tech, NeutralArchitecture

eTOM SID

OSS/BSSTools

ICTTools

OperationsProcess

Logic

ServiceOriented

Components

Automated,Flexible OSS

03

Alcatel-Lucent's OSS/BSS solutions cover a complete array of operational processes including:

• Service fulfillment, including inventory management

• Service assurance

• Customer care and billing

As described by the electronic Telecom Operations Map(eTOM) from the TMF, the following horizontal functions arecovered:

• Customer relationship management

• Service management and operations

• Resource management and operations

• Supplier/partner relationship management

Our technology domain-specific OSS/BSS solutions are basedon the pre-integration of our strategic partners' applications aswell as our own OSS components in some key areas (serviceassurance, service quality monitoring, billing mediation, IPaddress management, and authentication).

The graphic below summarizes Alcatel-Lucent's strategicpartnerships (per building block) with leading softwarevendors to support pre-integrated solutions for the triple play technology domain.

However, as outlined earlier, we provide a full set of professionalservices including strategic consulting, system design,customization, integration, project management and operationssupport, to deliver turnkey integrated OSS/BSS solutions, usingour own and partner solutions tailored to your business-specificrequirements. Our approach to supporting the complete lifecycle associated OSS/BSS transformation is outlined below:

OSS/BSS Solutions: Definition and DeliverablesAlcatel-Lucent's OSS/BSS delivery scope includes two levelsdepending on the customer's requirements:

• Stand alone solutions – Individual component/application(such as performance management, service activation) to be integrated in an existing OSS system as well as end-to-endOSS /BSS solutions.

• Pre-integrated solution to automate and improve a coherentdomain of OSS or BSS process: service fulfillment (includingorder management, inventory management, service activation,pre-integrated into one solution), service quality monitoring,rating/billing/customer care for Alcatel-Lucent's network offers.

• Overall solution consisting of several pre-integrated solutionsfor overlay and green field deployments.

CustomerManagement Customer Care

Fulfillment

BSSOPERATIONS

OSS BSS

Assurance Billing

Rating

Collection

ServiceManagement

Supplier/Partner

Management

ResourceManagement

(NetworkApplications) Se

curit

yM

anag

emen

t

Inventory

Business ProcessConsulting

Operations (IMO)Road Mapping

Detailed OperationsTransformation

Blueprint

Technical Supportand Maintenance

Continuing Engineeringand Optimization

Managed OSS/BSSServices

Integration andDeployment

OperationalReadiness Testing

ProjectManagement

OSS/BSS SoftwareIntegration

OSS/BSS InfrastructureSolution Engineering

PMO-FMO Analysis

Data Management

Feasability Assessment

ProfessionalServices

Assessmen

t

Implementation

Planning

and Design

BusinessAnalysis

Mai

ntai

nan

dM

anag

e

Impact Assessment and

Analysis

Planning and Execution

OSS/BSS InfrastructureReadiness Assessment

04

The scope of Alcatel-Lucent's OSS/BSS solutions aresummarized in the graphics below.

Alcatel-Lucent's OSS/BSS applications and solutions includethe following:

Service AssuranceThis solution provides service assurance for integrated, multi-vendor, multi-layer networks.

Key capabilities include:

• Fault management:End-to-end alarm management (collection, correlation andprocessing), service impact analysis providing an integratedservice view. Vendor(s) and product name(s): Alcatel 8950Service Assurance; IBM/Tivoli – Netcool product suite,VitalSuite Network Fault Management and IntegratedService Assurance.

• Performance management wireline:Performance management and reporting, wireline networks.Vendor and product name: IBM/Tivoli- proviso Product suite,VitalSuite Network Performance Management.

• Quality and service management:Correlation of events, usage and performance data for quality monitoring as perceived by end-users and servicemanagement. Vendor and product name: Alcatel 8920Service Quality Management, VitalSuite Services Management.

• Problem management: Processing of trouble tickets.Vendor(s) and product name(s): BMC (Remedy) –

Alcatel 8935.

• Voice traffic management: Traffic monitoring for PSTN and VoIP networks. Vendor and product name: Alcatel 8920,VitalSuite Network Traffic Management.

• Service troubleshooting: Solution to remotely assist customer service representativestroubleshoot customer problems. Vendor and product name:Alcatel 8940 Service troubleshooting, VitalSuite ApplicationPerformance Management.

• Security:Real-time monitoring and correlation of securityevents.Vendor(s) and product name(s): IBM/Tivoli –Neusecure; Alcatel Safer, VitalSuite AAA.

Inventory/ Service

Fulfillment

DSL and VoIPService

Provisioning

ServiceActivation

MobileService

Activation

GIS - BasedInventory

Traffic Mgt.and ServiceMonitoring

PerformanceManagement

MobilePerformanceManagement

ProblemManagement

ServiceAssurance

SecurityAssurance

BusinessIntelligence

Billing

ConvergentChargingCollection

LawEnforcement

Support

ContactCenter

Management

CustomerCare

Service

Fulfillment

Billin

g

Service

Assuranc

e

Customer

Management

Performance Monitoring

Mediation

Ratingand

Pricing

Fraud Management

Interconnection and SettlementRevenue Assurance

Real Time Charging

Fault and Event Management

Test andM

easurement

ServiceM

anagement

Netw

ork

Reso

urce

Man

agem

ent

Activa

tion

Engineering and Planning

Order Management

Trou

ble

Man

agem

ent

CRMand Analytic

sSubscriber Management

05

Service FullfillmentThis solution provides automated flow-through of allinformation required for service provisioning, from orderintake to network activation.

Key capabilities include:

• Service fulfillment: End-to-end service fulfillment from order management to service activation. Vendor and product name(s): Alcatel8950 Service fulfillment powered by Cramer 6, AxiomAXiOSS Product Suite, VitalQIP IP Address Management

• Inventory: Physical, logical, and service inventory management.Vendorand product name(s): Cramer, Cramer 6

• Activation:Service activation. Vendor(s) and product name(s): Alcatel8950 Service Fulfillment powered by Cramer 6; Syndesis,Netprovision; Axiom AXiOSS Suite, VitalSuite ServiceActivation Manager

Customer Care and BillingThis solution provides a full range of customer care and billing capabilities including:

• Billing collection:Collection of billing records for voice and xPlay networks.Vendor and product name(s): Alcatel 8965 C3S.

• Billing and Customer Care:Integration of billing, customer care management, rating and invoicing systems. Vendor and product name(s): Alcatelconvergent billing powered by LHS – BSCS 6.

• Contact center:Integration of contact center applications. Vendor andproduct name(s): Genesys Suite 7.

OSS/BSS Design, Integration, Implementationand Customization Methodology

Interoperability or pre-integration between Alcatel-Lucentnetwork equipments and OSS applications creates majorvalue for customers. As a result, Alcatel-Lucent ensures that its network management systems and OSS systemsinter-work with the OSS applications provided by ourstrategic partners.

Alcatel-Lucent performs a coherent implementation,integration, configuration and customization of all softwarepackages previously selected in the architecture and designpractice for supporting the new processes of operations.

ConsultingAlcatel-Lucent works with the service provider to collect and analyze the operations, business processes and OSS/BSSapplications of the Present Mode of Operation (PMO) todetermine what changes are required to achieve a stable and efficient operation after transformation (Future Mode of Operation – FMO), including cost savings and ability toextend revenues.

The CMO analysis report contains the following:

• Current processes map and assessment

• Current OSS/BSS map and assessment

NetworkFault

Management

NetworkTraffic

Management

ServicesActivation

Management

NetworkPerformanceManagement

ApplicationPerformanceManagement

IntegratedService

Assurance

ServicesManagement

IP AddressManagement

VitalQIP®

AuthenticationVitalSuiteAAA®

VitalD®

Common Login

Elements EMSs Systems Probes

IntuitiveWeb UI

SecurePortal

FlexibleAPIs

DataCollectors

AdvancedReporting

SoftwareToolkits

VitalSuite®

MT-OSI IPv6 SOAPOpen IntegrationLayer

XML

• Comments and analysis of industry best practice, in context ofgeneric target OSS/BSS architecture defined by Alcatel-Lucent

• Definition of target OSS/BSS architecture

• Assessment of current evolution plans and a collection ofproblems, issues and expectations found in the above analysis,mapped to business processes, applications and domains inorder to verify in the next phase that they are solved orexplained by the target architecture.

Process and Functional RequirementsThe Process and Functional Requirements service takes as input the consulting service, and subsequently launches andcoordinates activities (the operational and business processes,OSS/BSS, Staff organization and migration) to deliver coherentand consistent documentation and roadmaps.

Design and ArchitectureAlcatel-Lucent uses the results from the Process and FunctionalRequirements to select the necessary IT/OSS/BSS componentsand the service provider's required preparation for adapting theexisting components, while supporting the target processes. Toobtain a high-level design of the service provider's IT/OSS/BSSapplications, the impact of the tool chain supporting the mainend-to-end operation processes has to be assessed based on theassurance, fulfillment, billing, operation support and readinessprocess.

Based on this assessment and Alcatel-Lucent's experience in operating complex networks and integration of OSS/BSSsystems, new solutions or applications/tools and/or adaptationsto customer OSS are provided to automate and improve their processes.

OSS/BSS CustomizationAlcatel-Lucent performs a coherent customization,configuration, installation and integration of software packagespreviously selected in the architecture and design practice forsupporting the new processes of operations. Alcatel-Lucent alsodelivers a report on the evolution and the target objectives forthe OSS/BSS stream.

Solution Integration and TestsThe Solution Integration and Tests service implements solutiontesting for all network design and deployment projects,including the following:

• Procurement and deployment of test equipment in a development lab

• Authorizing test strategy, requirements and plans

• Managing test procedures and other vendor supplies and services

• Authorizing operational readiness tests

• Participating in the end-to-end user acceptance tests, with the customer as the prime integrator

• Trials of test measurement equipment

• Support in determining compliance of end-user equipment or other vendor equipment with network design

MigrationMigration of all end customers - residential, business andwholesale – includes both the physical migration from theexisting network to the new network, and the service migrationfrom existing to new OSS/BSS platforms and processes. Alcatelis responsible for building:

• The network and OSS/BSS together with the physicalmigration, including all engineering and installationspecifications, as well as test plans and reports

• Services development and delivery for network, OSS/BSSand operations

A view of the range of services that Alcatel-Lucent brings to our customers is summarized in table 1.

Main Customer Benefits

A next-generation network demands a network integratorand trusted advisor like Alcatel-Lucent who has decades ofexperience helping service providers around the globe to create,implement, and manage network, service, and end-usermanagement solutions. Alcatel-Lucent's OSS/BSS solutionssupport service providers in improving their customerservice,time-to-market and the flexibility of their service offering ina highly competitive environment. The solution is designedto let you anticipate evolution in technology and the marketplace.

The main benefits of Alcatel-Lucent's OSS/BSS solutions and services are:

• Deliver a revenue ready solution to grow your customer base:Alcatel-Lucent is ready to mobilize experts to deliver anintegrated solution designed to support: rapid provisioning of next-generation applications; dynamic management ofnetwork capacity; real time monitoring of network/serviceperformance; generation of business intelligence from usagedata; and enhanced revenue capture through automatedrating and billing.

• Automate business processes when it makes sense and optimize operational and capital expenses:Alcatel-Lucent delivers impressive results by adapting existing OSS to support IP-based networks and streamlineoperations to more efficiently support legacy networks. Byemphasizing up-front planning, explicitly tying migrationplans to KBOs, and developing a detailed IMO plan,customers are protected from cost-overrun and revenue loss risks in their migration to FMO.

• Reduce risks and implementation delays with pre-integration:Alcatel-Lucent's customers have the reassurance of knowingthat their network deployments will be managed efficientlyand optimally, ensuring protection of their NGN investmentsand services revenues from day one of network rollout.

• Create a superior customer experience and reduce churn:Reduce the cost of customer interaction, reduce churn, anddramatically improve satisfaction. Alcatel-Lucent designs theprocesses and systems to measure and manage the Quality ofService (QoS) for IP-based subscriber services to ensureService Level Agreement (SLA) compliance.

Requirements

OSS/ BSS Integration Services Cover the Entire Life Cycle

Continuing Engineering and Optimization Services

Deployment andConfiguration Services

Integrated SolutionPlanning Services

Custom SoftwareDevelopment Services

Service Readiness

Project and VendorManagement Services

Analysis

Design

DevelopmentTesting

Support

Implementation

Systems StudiesOperational AnalysisOptimization and Tuning

Operations and SecurityAudits

Periodic Check-Ups

Disaster Preparedness

Revenue Recovery

Implementation PlanningArchitecture

Requirements Definition

Phsyical Architecture

Functional Architecture

Specification Documents

Operational Flows

Systems Integration

Multivendor Integration

Software and SystemsInstallation

Network Connectivity

Network Element Connectivity

Desktop Configuration

Data Migration

Provisioning

Staging

Test and Turn Up

Planning

Documentation

Scope Management

Test Plan Development

Test Environment Definition and Construction

Validation Testing and Results Reporting

Operations, Methods and Procedures Testing

Requirements Definitionand Specification Documents

Additional Functionality for Existing Software

Customized Interfacesand Reporting

Operational Flow-Thru

Software Adaptations forSystems Integration and/ orMultivendor Integration

Security Management

Table 1

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