Telecom OSS/BSS - Automation

Telecom OSS/BSS - Automation

Single-point solution to OSS/BSS Automation | Highly Customizable

Operations

Testing

Data Management

Process Collaboration

Configuration

Deploy – Your Automation Infra

Monitor, Track & Schedule your daily

mundane tasks

Customize and Manage Data extracts for your

reporting and Dashboards

Automate & Schedule Enterprise-wide Billing Processes

Configure & Manage BSS Environment in

few easy clicks

Automate Business Logic Testing & Manage Testing

Lifecycle

Manage Operations, Testing, Data, Processes & Configuration…

Deploy – Your Automation Infra

SLA or KPI Binding

End-to-End Monitoring & Tracking

Configurable Alerts & Escalations

Smart Scheduling through ‘Drag & Drop’ Workflows

Seamless integration across OSS/BSS systems

Mobility - Systems & Process Monitoring through Android/iOS/Blackberry Apps

Kenan FX / Comverse One & Oracle BRM ready

Deploy – Key Benefits

A solution that’s built for…

Industry tested software products that are specifically built to Automate time consuming routine tasks

Diksha Products

Operations

1 Order Tracking 3 Business Process Monitoring2 Rating Monitoring & CDR Reconciliation 4 Database & Unix/Linux Health Check

Cumbersome Process to get Real-time Order Statuses

Capturing critical data needs various tools and increases the complexity of the system

Order Tracking

• Track Real-time Order Statuses cutting across systems

• Pinpoint the exact location of an Erred Order• Search for specified orders, order to cash & order

to provisioning• Manage fallouts• Get details for completed and failed orders

Challenges

Order Throughput

• Check the throughput from origin till the end or at each stage of Order Lifecycle

• SLA binding

“Control & Know your Order”

Operations

Managing volume and obtaining meaningful data on the performance of rating processes

Manual monitoring of Rating Processes and appropriate alarm & maintaining audit trail

Rating Process Initiation

• Initiate Parallel Rating Processes• Live Monitoring of on-going

processes; Generate Alarms/SMS/Email and create Audit Trails

Challenges

Rating Throughput

• Check Throughput of each rating process

• Automatically Record relevant Performance Matrices of the processes

• Auto-Generate Reports and Set/define Alarm Trigger conditions

“Automate Rating Process Initiation – CDR Recon – Raising Alarms – Audit Trail”

CDR Reconciliation

• Track CDRs from Mediation through Billing

• Quick & Accurate detection of CDRs that are not registered or invoiced


Operations

Managing Billing Processes based and scaling of resources with changes in volume

Ensuring accurate Billing ‘each time–every time’

One Touch Billing

• Schedule & Automate initiation of the entire billing process from a single interface

• Easily scalable to Accommodate Volume Surges• Real-time status of bill-run• Auto-Correction of Known Billing Errors

Challenges

Invoice Formatter

• Configurable and GUI driven Customisation Of Bill Formats

• Supports Uni-code for Multi-language Invoice formats

• Built-in Parallel Processing capabilities to generate large and batch invoices

• In-built Scheduling of bill invoice generations and SLA Based Alarm Settings

• Collate Reports and Comparative Charts providing meaningful business critical data for Bill Analytics

“Single-Point Automation and Complete Management of Your Billing Processes”


Operations

Capture and communicate real-time alerts & performance monitoring of systems

Absence of historic data limits proactive analysis of the systems

Database Health Check

• Perform reviews for DB Performance & Configuration

• SLA Based SMS & Email Alerts

Challenges

OS Health Check

• Monitor Vital Stats of the Hardware & OS

• SLA Based SMS & Email Alerts

“Control Your Systems Remotely & Monitor Vital Stats in Real-Time”

1 Order Tracking 3 Business Process Monitoring 4 Database & Unix/Linux Health Check2 Rating Monitoring & CDR Reconciliation

Port Your Control

Get instant Alarms on your Mobile Device

Control your Operations On-The-Go

Why Run To Office, When You Can Manage Your Work On-the-go…

Monitor Important Procedures and Parameters on your Portable Device

Extendable Over Android, iOS & BB

Data Management

1 Configurable Data Extracts 2 Data Slicing/Load/Import/Management

• Configure, Analyze and generate reports with Business Critical Data In Real-time

• Extract only the required set of data as per the Business Needs Or Configuration and is made available offline as well, thus making data analytics very portable

Collating reports from various systems and performing analytical functions to derive at business critical information means lot of delay

Report Generation

Challenges

“Data Extraction In A Fraction”

Data Management

1 Configurable Data Extracts 2 Data Slicing/Load/Import/Management

• Automated Data Slicing through Deploy

• User Defined Parameters for Data Slicing

Constant refreshing environments, account slicing and data export/import activities are time & effort consuming

Data Slicing

Challenges

“Data Management At Your Tips”

• Load or Import data in any format

Data Load/import

• Archive And Create backups of existing data

Data Management


1 Interactive Workflow Designer 2 SLA/Alarm/Audit Trail

• ‘Drag & Drop’ functionality for Workflow Design

• In-parallel Save, Edit And Reuse stored workflows through the workflow manager

• Add Processes/Systems As A Node and define workflows for complex business scenarios

• Define SLA For Each Node & configure individual Alarms/Escalations

Scheduling and timely execution of the daily Bill run-procedures

Maintaining niche skilled resources only to ‘Schedule & Execute’ procedures

Business Process Monitoring

Challenges

“Automate Entire Bill-run Procedure”


1 Interactive Workflow Designer 2 SLA/Alarm/Audit Trail

“Customize Your Thresholds For Alarm”

• Auto-Alarms through indication /mails /SMS based on specific events like failure

Alarms

• Maintain an audit trail for logging and compliance reviews

Audit Trail

• SLA Definition for each Process or Node

• Linking of SLA to Alarms/Escalations

SLA

Key Benefits of Diksha's Solutions

o High ROI: Our integrated solution of flexible engagement models and automation tools provide large savings for our customers.

o Reducing Cost of Service: Our service delivery methodologies are completely focused on reducing service cost with time and it is our Mantra to customer satisfaction. To achieve this goal, we utilize and if required enhance or develop IP tools ensuring an appropriate level of automation is achieved to benefit the customer

Time

Cost Quality of Service

Total Cost of Operations

Diksha’s Value Offering

o Increasing QoS: While reducing cost is a focus, improving the Quality of Service is deeply embedded into our service delivery methodology. We ensure that all the necessary quality gates are passed and the deployment team resources remain throughout the project lifecycle.

Key Benefits of Diksha's Solutions

▪ Time reduction in Bill-Run-Cycle through Diksha IP Tools

▪ Diksha’s Single-touch Billing provides a self-healing mechanism to ensure optimized billing and importantly the ‘knowledge’ is retained in the system

▪ Total bill run time can be reduced by removing redundant processes, implementing smart workarounds to reduce load and optimizing pre-bill/post-bill operations

▪ Improve Operational Efficiency

▪ Through the utilization of existing Diksha IP tool set - if the need-be, enhancing or developing a new set of IP Tools to achieve the required level of automation hence improving efficiency levels throughout OSS/BSS processes

▪ Retains your Intellectual Property within the Organization

▪ Developing a tool ensures that the organization’s IP is retained within. Diksha’s team of technical experts, develop custom tools and perform KT sessions to ensure maximum knowledge retention

Why Diksha?

Why Diksha?

o IP Tools: We have our extensive IP tools stack which is based on our industry experience and caters to the prevalent industry pain points of effort and cost optimization. We utilize these tools to excel in our engagements by providing best service at a lower cost through automation

o Telecom OSS/BSS Experience and capability: With over 12 years of Telecom OSS/BSS experience and a team which has worked across various operators, we bring a diverse experience to our solutions. Our facilities are equipped with best-in-class resources and ensures 24x7 operations under any undue circumstances

o Global Reach: With our global presence, our customers benefit from True Global Delivery. Diksha’s offices are in 4 international locations and to serve other regions better, we have strong channel partners with dominant local presence

o Scalability: With our extensive telecom experience of cross-platform deliveries and large team of SMEs, we can cross-train our resources, enabling us to scale immediately to the required number

Technology

Telecom OSS/BSS - Automation