Extend IBM Connections to a Social Intranet with Internal Communications, Employee Relations and...

Extend IBM Connections

to a Social Intranet with

Internal Communications,

Employee Relations and

Custom Applications

Eva MartínezLapp Holding AG

Felix BinsackTIMETOACT GROUP

Extend IBM Connections to a Social Intranet with Internal Communications, Employee Relations and Custom Applications

Eva Martínez is responsible for Human Resources for Global Executives and International Assignments at Lapp Group, a 3,200 employee manufacturing organisation. She analysed requirements for the new Intranet, secured management support, managed the implementation, customization and the worldwide rollout of IBM Connections throughout the Lapp Group.

Our Intranet before IBM Connections

Why Change our existing Intranet? Bridging Regions

Bridging Projects

Bridging Generations

Bridging Departments

Peer-to-Peer Collaboration

Peer-to-Peer Collaboration

Peer-to-Peer Collaboration

LappNet –Integrating Top-Down Communication and Peer-to-Peer Collaboration

“XCC revolutionized our Intranet entirely! Now, relevant content can be populated completely intuitive within seconds and is globally accessible. It is a real innovation.”

Extend IBM Connections to a Social Intranet with Internal Communications, Employee Relations and Custom Applications

Felix BinsackIBM ChampionFounder & CIO TIMETOACT GROUPInventor and Product Manager XCC Im Mediapark 2, 50670 Cologne, Germany+49 221 97343-0felix.binsack@timetoact.de

Knowledge Workers…

Work out loud, share public if they can

Develop ideas and exchange opinions

Work in multiple communities

Use most apps incl. activities

Organize their work with IBM Connections

Knowledge Workers love IBM Connections, but what about all the other employees…?

Knowledge Workers love IBM Connections, but…Knowledge Workers are only a small minority in most companies.

Knowledge Workers alone can not sustain a Social Intranet.

Without a broad lobby Social Intranet projects have not enough weight and are often delayed.

How can we gain more supporters for Social Intranet projects ?

Let’s look at the traditional Owners of the Intranet: Internal Communications

Internal Communications…

Top Down / 1:n Communication

Approved Content / Binding Directives

Communication of Mgn. Ideas and Opinions

Important Information stays on Top

Pixel Perfect Layout

Has lot of valuable content.Could win a lot of insight with IBM Connections.

How do you integrate Internal Communications and Collaboration ?

Internal Communications Knowledge Worker

„Employees have to be aware of our priorities, strategy, values and important news. Everything important must be published on my platform. I do not care about social as long as employees do not use it as a propaganda platform. My content needs to look great.“

„I do not care about the constant self praise.I need Enterprise Social Software to get my work done and stay in touch with my peers. Social is great to develop ideas and exchange opinions. My content must be created fast and easy.“

Intranet Expectations differ…

Internal Communications and Collaboration / IT

Pretty and colorful

Functional and

integrated

Web Content Management

Top-Down Communication

Social Software

Peer-To-Peer Collaboration

Stagnating Rapidly Growing

Top Down / 1:n Communication Bottom Up / n:n Communication

Approved Content / Binding Directives Unofficial Content

Communication of Mgn. Ideas and Opinions Formation of Ideas and Opinions

Important Information stays on Top Popular Information stays on Top

Dedicated Authors with Intense Training User Generated Content (without Training)

Pixel Perfect Layout Form Follows Function

Set as default Homepage by Policy Set as default Homepage by Employee

"Management’s Intranet” ”Employee’s Intranet”

Peer-To-Peer Collaboration

Internal

Communi-

cations

The Antipodes

of any Intranet!

We evaluated Intranet strategies…

Focus on Internal Communications

Intranet Strategies

Know

Focus on Collaboration

Share

Side-By-Side Communication

and Collaboration

Know

Share

Enhance Communication

with Collaboration

See Appendix for a full overview of Intranet Strategies

IntegrateCommunication

into Collaboration

SPOTSingle Point of Truth

Different platforms for Communication and Collaboration cause• content

fragmentation, overlap, redundancy and inconsistency

• author & user confusion

• attention fragmentation

• governance problems.

With more than one platform there CAN NOT be a Single Point of Truth.

Separate Platforms for Communication and Collaboration Might Cause Schizophrenia for Authors and Users

PositioningXCC is an extension for IBM Connections.

XCC leverages and utilizes IBM Connections for authentication, authorization, content storage, content approval, search, notification etc.

XCC enhances IBM Connections with classic Web Content Management and Application Integration capabilities and thus integrates the two antipodes of an intranet, i.e. peer-to-peer collaboration with internal (top-down) communications.

Intranet Requirements

Know Share Do

Custom

Applications

Application

Integration

Social

Collaboration

Enterprise

Social Network

Internal

Communications

Web Content

Management

Intranet Requirements

Custom Applications

• Application Integration (Custom

Apps, Light Weight, Single Sign On)

• Application to Application

Communication

• Collaborative Editing

(Documents, Presentations, Tables)

• Document Management

• Forms, Lists, Workflow

Social Collaboration

• Activity Stream

(Follow / Subscription Management)

• Activities, Blogs, Bookmarks, Events,

Forums, Files, Ideation, Likes,

Comments, Polls, Surveys, Wikis

• Communities

• Popularity Measurement

• Profiles, Networks

Internal Communications

• Content (News, Events, Pages,

Files, Links etc.)

• Navigation

• Personalization

• Delegation

• Access Management

• Layout Management

Know Share Do

Digital Workplace

Know Share Do

Now, let‘s have a look at the„Big Picture...“

Intranet & Extranet Potential

Persona Knowledge Worker

Senior Manager

InternalCommuni-

cations

Community & Department

Manager

Common Staff & Traditional

Manager

Blue Collar Worker

Customers & Partners

Main Tools Enterprise Social Software (ESS)

Mail & Meetings Web Content Management

Mail & File Servers Mail & File Servers Anonymouslyaccessible Intranet

Mail & Extranet

Plus / Positive Shares often, works out loud

Has huge potential to influence culture

Create lot of valuable content

High potential to increase collaborative effectiveness and improve knowledge management

Increase understanding and loyalty

Engage with vendor early, build relationship

Minus / Negative Does not followInternal Communications

Is not authentic & visible to common employees

Sometimes detached from employees mood

Uses in-official communication for official information

Inefficient collaboration,knowledge lost

Uses Intranet too little

Uses Extranet too little

Expectation / Wish Better Adoption of the ESS Platform

Better Communication of Change, Culture, Priorities, Values

Improved feedback & insight in employees mood

Less complex publishing of official information

Integrated apps, management directive

Better Mobile Experience

Integrated information & collaboration

Common Problem Content and Attention FragmentationOverlapping, Redundant and Inconsistent Content

Confusion and Governance Problems

Intranet & Extranet with XCC

Persona Knowledge Worker

Senior Manager

InternalCommuni-

cations

Community & Department

Manager

Common Staff & Traditional

Manager

Blue Collar Worker

Customers & Partners

Main Tools

IBM Connections & XCCPlus / Positive Shares often,

works out loudInfluence company culture

Creates lot of valuable content

High potential to increase collaborative effectiveness and improve knowledge management

Increase understanding and loyalty

Engage with vendor early, build relationship

Expectation / Wish Better Adoption of the ESS Platform

Better Communication of Change, Culture, Priorities, Values

Improved feedback & insight in employees mood

Less complex publishing of official information

Integrated apps, management directive

Better Mobile Experience

Integrated information & collaboration

Social Intranet beyond Knowledge Workers

What's in it for me? Community Managers

Line of Business

Internal Communications

Customers & Partners

Mobile Users Anonymous Users

ApplicationDevelopers

Cloud Lovers

New Users

Average Users

IT Managers CFOs

XCC for the New UsersImproved Onboarding Experience with step by step guide, e.g.:

Welcome Introduction -> Message from the chairmen Video -> Motivation & trainingSocial Media Guidelines / Terms of Use AcceptanceMy Picture -> Upload your pictureMy Profile -> Edit your profileMy Suggestions -> Build your network, follow people and communitiesMy Preferences -> Set your Intranet preferencesIntranet Home -> Proceed to the Intranet homepage

See our Onboarding Wizard video http://youtu.be/Kc7qqVzQG9U

New Users

XCC for Internal CommunicationsWith XCC Internal Communications is made social, i.e. its content can be liked and commented (unless commenting is disabled)

Content publishing, liking and commenting is integrated into the Activity Stream and will be noticed by peers

Content maintenance can very effectively be delegated to Line of Business, this reducing work load for Internal Communications

Content masters can not only create and publish content but curate content too (i.e. publish blog entries from employees on landing pages / homepage)

Internal Communications

XCC for Line of BusinessWeb Content Management Systems are excellent for communication professionals, but too complex for part time users from Line of Business

IBM Connections is made for end users without training, i.e. it is very easy to use and thus “management compatible”

Create Landing Pages for each Business and Service Unit. Link all landing pages thru one or thru cascading navigations. Delegate maintenance to Line of Business managers and their assistants.

Business and Service Units can even have their own interpretation of the corporate style guide.

Line of Business

Intranet Homepage(personalized & targeted)

SU1

BU1 BU2

SU2

XCC for Community ManagersWith “XCC for Communities” Community Owners can completely customize the community landing without any HTML

Aggregate content from the community, sub-communities, external content and custom applications

Structure content, let community members and visitors notice important content at first sight

Visualize with complete layout control

Very easy, very fast, very flexible to use

See Video https://youtu.be/fPksMAuJ2SE

Community Managers

XCC for the Average UserImproved content quality, reduced content fragmentation, overlap, redundancy and inconsistency

Improved user experience, no need to choose between different websites. Communication and Collaboration are either on the same page or available within one click

“Everything is in one place, employees do not need to choose where to browse and search content”

High degree of personalization and targeting - most relevant content is displayed most prominent (personal preferences, region, location, department, branch etc.)

The threshold to participate and engage in the Social Intranet is lowered, content creation can be rewarded

Average Users

XCC for Mobile UsersMobile User Support causes no extra cost

XCC is integrated into IBM ConnectionsApps for Android, Blackberry and iOS

XCC uses the latest Bootstrap templates and is responsive too

See video http://youtu.be/jv4CrO4DQHE

Mobile Users

XCC for Anonymous UsersProvide Internal Communications to Blue Collar / service workers that do not have an LDAP account

Anonymous Access must be activated by an Admin

Anonymous access is restricted

to reading only (no comments, no likes etc.)

to XCC pages that have been explicitly been by Web Masters marked as “Available to Anonymous Access”

to IBM Connections Content from public and moderated communities. Content from restricted communities will never be exposed to anonymous access.

Access Restrictions and Personalization must be achieved on a Network level (i.e. identifying IP address)

Anonymous Users

XCC for Customers & PartnersCreate an Extranet for Customers & Partners

Create and maintain content once, use it in the Intranet and Extranet

Communicate to Customers & Partners with targeted and personalized landing pages - IBM Connections is for free for external users

Manage external user invitation, registration, passwords with UAM – User Access Manager for IBM Connections

Customers & Partners

XCC for Application DevelopersIntegrate Custom Applications using with

Single Sign OniFrame WidgetsClipping WidgetsCustom CSSCustom JavaScriptJavaScript Event Handler Framework

Create an alternative to the Notes tile workspace for younger generation

See Video http://youtu.be/GMvT-fUBg1g

See Presentation

ApplicationDevelopers

XCC for the IT ManagersXCC dramatically reduces Intranet complexity as it eliminates the need for an extra Web Content Management or Application Integration platform and all requirements for platform integration (single sign on, search integration, access management etc.)

XCC can be installed within 60 minutes, and can be tested and customized without any interference of the production environment. Even complete Intranet re-launches can be prepared in “Stealth Mode”

With XCC Intranet projects shift focus within hours from technology to content. Intranet projects are tremendously accelerated.

IT Managers

XCC for Cloud LoversCreate a complete and deeply integrated Intranet with Communication, Collaboration and Custom Apps without any investment in software licenses or technology

XCC for IBM Connections Cloud is available on Premises, on IaaS/PaaS Offering now and will be available as SaaS Offering soon

Cloud Lovers

IBM Connections Cloud+ XCC Cloud

= Intranet as a Service

XCC for CFOsEliminate Web CMS costs for

Selection

Purchase

Implementation

Integration

Training and

Running

another platform besides IBM Connections.

CFOs

Summary

Increase IBM Connections Usage, Adoption and ROI

Consumer Contributor Moderator Internal

Communications

Knowledge

Worker

Appendix

XCC Release History (10-14 Week Release Cycle)• 08.2012 Release 1.0

– for Connections 3.0

• 05.2013 Release 2.0 Beta(Limited Availability)– Connections 4.0 – Activity Stream on Homepage

• 10.-12.2013 Release 2.0, 2.01 - 2.03(General Availability)– Connections 4.0 & 4.5– Personalization– Improvements & Bug fixes– Performance Increases– Personalization for Custom Profile Fields

• 01. & 02.2014 Release 3.0 - 3.02 – Improvements & Bug fixes– New Widgets– Mobile– Grid Layout

• 03.2014 Release 4.0– Extended Page Management Capabilities– UI & Performance Improvements

• 04.2014 Release 4.1– Atom & RSS Feed Widgets

– List and Overview News Widgets– People Finder Widget– Breadcrumb Path & Navigation– Multilingualism

• 08.2014 Release 5.0– IBM Connections 5 Support– Ideation-Blog Widget– Picture Widget– Import and Export of XCC page– XCC uses database to store your settings

• 10.2014 Release 6.0– Forum Widget– People Birthday Widget– People Selector Widget– Personalized Home Page– Custom JavaScript– Picture Slider in Embedded Experience– Item Count Editor / Paging

• 12.2014 Release 7.0– Suggestions Widget– Profile Completion Widget– Intranet Preferences Widget– Popular Content Widget– Many more…

• 03.2015 Release 8.0– XCC for IBM Connections Cloud– XCC for Communities– XCC for Anonymous Users– News Aggregation– Saved Search

• 07.2015 Release 9.0– XCC Cloud for IBM Connections Cloud– FlyOut Page– Custom Widgets API– Client-Side-Caching– Gallery Widget– Community Overview Widget– Profile Tagging Widget– Profile Picture Widget

– Onboarding Wizard

Personalization & Targeting

Navigation (German)

Links (personalized

& aggregated)

Business Unit 1

News

Location A News

My Files

My Events

(personalized, aggregated)

Static Content

(e.g. Hotline)

Clipping Widget (e.g.

Stock Quote)

Corporate Top News (in German)

(personalized, aggregated)

My Special Interest

Subject ABC

Subject GHJ

My Communities

ACME Germany HomepageFrank Adams

I am…

(passive personalization, targeting

profile attribute inherited from LDAP)

• German Employee

• Business Unit 1

• Location A

I prefer…

(active personalization,

profile attribute set by personal preferences)

• Subject ABC

• Subject GHJ

My Connections…

• My Communities

• My Files

Mobile Experience Demo

http://youtu.be/jv4CrO4DQHE

Demo Showcase

Technical Implementation

BudgetIntranet

Performance Intranet

StrategicSocial Intranet

1 Day 1 Day 3-4 Days 8-10 Days > 15 Days

UI Customization, Demo Content ✔

XCC Installation ✔ ✔ ✔ ✔

Webmaster Enablement ✔ ✔ ✔ ✔

Design Concept, UI Customization ✔ ✔ ✔

Information Architecture Consulting ✔ ✔

Internal Communications& LOB Coaching

✔ ✔

Governance, Guidelines, Templates ✔

Profile Customization & Personalization ✔

Multisite Concept Implementation ✔

Legacy App Integration ✔

Content Migration ✔

Professional Services for XCC

AppendixStatements on XCC

Jason Roy GaryIBM Collaboration Services is excited to partner with TIMETOACT to bring their Content Management Extension for IBM Connections to our customers as an IBM Collaboration Services App.

This innovative solution brings additional value to an IBM Connections environment, allowing our customers to elegantly integrate their internal communication’s content into their social business platform. IBM and TIMETOACT together, a partnership to accelerate social business.

Customer Statements

“Dear Felix, IBM Connect 2014 confirmed for me that the choices we made regarding IBM Connections and to combine it with your product, the Web Content Management Extension for IBM Connections were the right decisions and we will stick to that.”

Til Nieuweboer, Manager Operations at ING Insurance

Customer Statements

“XCC revolutionized our Intranet entirely!

Now, relevant content can be populated completely intuitive within seconds and is globally accessible. It is a real innovation.”

Eva MartinezOrganizational DevelopmentLapp Holding AG

Customer Statements

“In order for Pilz Connections to succeed, it was important

to offer all employees simple and clear first steps into

the world of social business.

The TIMETOACT solution enabled us to avoid

reservations and acquaint users with the concept of

knowledge management.”

Jürgen Fischer

Project Manager Communication and Collaboration Services, Pilz

GmbH & Co.KG

US Government Customer Statements II

“Felix, I do not think you will have problems selling your product once people figure it out. Your product completes IBM Connections. As you say in your marketing material it provides the top-down communication that overlays IBM Connections so that the employee has no other place to attend to. They get the top down via your product and the bottom up via IBM Connections. Employees do not have to go anywhere else, everything is in one place.”

US Government Customer with a “no public reference” policy. Willing to talk to potential customers, ask for contact information.

US Government Customer Statements II

“Felix:

I am putting together our budget for FY2015, and would like to receive a quote to purchase the Connections Administration Toolkit. We have had such great luck with XCC, that I would like to see if CAT can help us as well.”

US Government Customer with a “no public reference” policy. Willing to talk to potential customers, ask for contact information.

Customer Statement"VAUDE has had an conventional intranet with a web content management system. It worked OK for our internal communications. However, the content from line of business outdated / decayed quickly. We were therefore looking for an alternative Intranet platform.

As a medium sized company we wanted to avoid running multiple platforms for communication and collaboration. We were searching for an integrated or hybrid intranet platform that spans collaboration, knowledge management and internal communications.

IBM Connections convinced us as a superior collaboration and knowledge management platform. The Web Content Management Extension (XCC) from TIMETOACT neatly integrates internal communications into IBM Connections.”

Manfred MeindlManager Intranet

and Online

Marketing

Customer Statement“We created an ideal information architecture that seamlessly integrates internal communications and collaboration in an hybrid Intranet. Our new Intranet has been perceived very well by our employees. As it turned out, the integrated internal communications simplifies and accelerates the adoption of IBM Connections withinthe employees. The Web Content Management Extension can be adopted to changing requirements easily. Line of business appreciates the simplicity with which they can create and curate content to maintain their landing pages.

Throughout the project we worked with TIMETOACT for analysis, conception, consulting, customization and implementation. All work was achieved within the agreed budget. Our experiences with TIMETOACT were excellent and we can fully recommend working with TIMETOACT."

Manfred MeindlManager Intranet

and Online

Marketing

Customer Statements

“Felix / Philipp, in a off-time minute (during a break) I installed XCC in our acceptation environment. Everything went smooth, no problems during the installation.. (like you said).”

******

“Felix, we are now using XCC in the new Connect v 5 environment. WOW, what a cool extension to Connections. Great job !!”

R. Angioni

Saxion, University of Applied Sciences, Netherlands

Customer Statements

“XCC has transformed IBM Connections into a complete intranet environment.

With XCC we are able to combine the social features of IBM Connections with the functionalities and look & feel of an intranet.

It enables us to create an intranet homepage that shows the most important content from Connections. End users can read the latest company news, easily access applications, find upcoming events and locate colleagues.”

Sander Zwart, Social Business Consultant, ilionx, Netherlands

“XCC brings internal communication on whole new level. With gathering most valuable content in one place and presenting it in modern way, XCC helps to increase users' awareness about company's life and improves onboarding process for new employees. And this is only a small part of XCC capabilities.”

Marcin Kasa, Axxiome Group

Customer Statements

“The acceptance for our new intranet based on IBM Connections and XCC is very high among our employees. XCC is used by corporate communication as an information platform for communicating internal matters towards employees. IBM Connections is used as a platform for collaboration among employees. Information and collaboration platform are perfectly integrated into a user-friendly and powerful intranet. Collaboration across departments has grown significantly. Both new and experienced employees appreciate the new intranet very much.”

Retail sector customer with a “no public reference” policy. Willing to talk to potential customers, ask for contact information.

Customer Statements

Ostdeutscher Sparkassenverband

With XCC the launch of IBM Connections was much more effective. The XCC based Intranet landing pages are a communication channel to our managers and simplify onboarding of our employees to IBM Connections. XCC has increased acceptance of our Intranet and is an indispensable tool for us.

Stefan Schindlbeck

Manager Information Technology

Intranet Project Manager

Carolin Strunk

Internal Communications and Public Relations

Intranet Project Deputy Manager

XCC drives IBM ConnectionsThere have been some pilot projects with IBM Connections in the last two years, but the general acceptance was low. Only a small minority of knowledge workers were using it regularly.

In 2015 we launched IBM Connections with XCC for the whole company. XCC enabled us to transform IBM Connections in a real intranet platform for everyone. The “for all effect” is amazing. Our intranet is now entirely used for both: Collaboration and Internal Communications.

The relaunch of IBM Connections with XCC was a big bang, an absolute success. XCC gave us the push we needed. Now IBM Connections is widely adopted from Management to accountants.

I wish we had initially launched IBM Connections with XCC from the very beginning, that would have made things much easier.

After only 90 minutes training, even our IT layman were able to create great landingpages for their departments. That’s absolutely incredible!

Alexander RamsegerManager Application Integration and CollaborationBerge & Meer Touristik GmbH

Get Started with XCC - Alternatives

IBM Connections Cloud

–See slide 8 in this presentation and implement XCC in less then 60 min.

IBM Connections on Premises

– Install XCC on your IBM Connections server (see next slide)

–Request from us an IBM Connections server with XCC and demo content on

Get Started – Test drive XCC1. Download XCC

https://greenhouse.lotus.com/communities/community/XCC

2. Install XCC Less then 60 minutes

3. Test & Customize XCCXCC now runs in Stealth Mode, i.e. is not visible to users.

XCC can therefore be installed, tested and customized in the

production environment without any interference with users.

– Create and customize your first XCC pages

– Customize Layout

– Make XCC visible to all users, add new home button to CNX,

set XCC as CNX homepage

XCC Cloud for IBM Connections Cloud

XCC is now available as a true Multi Tenant SaaS Offering.

Easy setup with a guided Self Service

Available on a per user / per month basis

Single Sign On with IBM Connections Cloud

Extends IBM Connections Cloud to a complete and deeply integrated Intranet

XCC Cloud is hosted on IBM Bluemix US and UK

Intranet as a

Service

XCC Cloud for IBM Connections Cloud Web Content

Management / Internal Communications

Custom Applications

Layout Customization

Personalization

Call or Mail us for Questions !

Felix Binsack (XCC Product Idea & Sponsor)+49 221 97343-10felix.binsack@timetoact.de

Babett Schäfer (Intranet & XCC Consultant)+ 49 221 97343-38babett.schaefer@timetoact.de

Philipp van den Boom (XCC Inside Sales)+ 49 221 97343-66Philipp.vandenBoom@timetoact.de

XCC Architects, Developers, Customization & QA

Support Hotlinexcc-support@timetoact.dehttp://xcc-support.timetoact.de+ 49 221 97343-53

AppendixOnboarding Wizard

What do these have in common?

Both are almost impossibleto conquer for beginners.

IBM Connections Eiger North Face

AppendixSample Layouts

Layout Sample 1

Colorful layout

Creative elements

Layout Sample 2 Large Pictures with

white text in an dark textbox

Layout Sample 3 Left hand navigation

Large background image

Slightly transparent widgets

Layout Sample 4 “News of the Day”

next to the activity stream

Layout Sample “Mega Drop Down” Single new entry in IBM

Connections main navigation

Personalized & targeted landing page as top entry

Links to all relevant landing pages, maintained with IBM Connections / XCC

– XCC based Landing Pages

– IBM Communities with XCC customized home page

– IBM Communities without customization

– Any URL

AppendixIntranet Strategies for Internal Communications and Collaboration

Focus on Internal Communications

Web Content Management Systems are made for the Internet– Pixel Perfect Layout, Asset Management, Extensive Approval Workflows

– Multisite Management, Commerce Support / Conversion Optimization (Analytics, Campaign & Lead Management, Targeting)

– Supply Chain Management (for Portals only)

Web Content Management Systems are too complicated for LOB– Poor LOB Adoption

– Outdated Content

Prediction: In 3-4 years from now Web Content Management for Internet and Intranet are going to be completely separate markets

Internal

Communi-

cations

Focus on Internal Communications

Inefficient collaboration with mail and file servers

All knowledge locked up in mail- and file-servers

No expert identification

No employee participation

No informal learning

Not appealing to young employees accustomed to social media

Internal

Communi-

cations

Focus on Collaboration

Peer-To-Peer

Collaboration

Difficult to communicate the organization’s priorities, strategy, values.

Difficulty to distinguish opinions and ideas from binding / formal information and directives.

Difficulty to identify important information.

No structure, everything sorted by last update / popularity.

Side-By-Side Communication and Collaboration

Confusion and Governance Problems– How should managers communicate,

as them-selves or thru internal communications?

– Where should employees look for content,in the Web CMS based Intranet or in Social Software?

Attention and Content Fragmentation– Half of the employees visit Web CMS based Intranet and ignore

collaboration, the other half use collaboration and ignores Internal Communications website.

Overlap, Redundancy and Inconsistency– Some content is inevitably going to be stored in both platforms.

Enhance Communication with Collaboration

Insufficient collaboration– Collaboration integrated into communication will never reach critical mass to become

self sustaining.

– Intranet 2.0 based on user generated content / Enterprise 2.0 will not be achieved.

For enhanced Web CMS: Insufficient capabilities – Activity Stream / Social capabilities / Enterprise collaboration missing.

For integrated platforms: Inconsistent UI – Users must leave communication homepage for collaboration.

– Content fragmentation, overlap, redundancy and inconsistency, governance problems.

Integrate Communication into Collaboration

No content overlap, redundancy, inconsistency

Social software is more popular with employees.

User generated content grows much faster then centrally managed content.

AppendixXCC API- Build Custom Widgets- Integrate any Application

Application Integration with XCC

Integration of custom application with XCC has been possible with the use of

• HTML / Clipping Widget

• ATOM / RSS Feed Widget

• Custom JavaScript

• Custom CSS

However, up to now it was not possible to create and register Custom Widgets that have their own UI for setting the widget properties. With XCC next we will add a XCC API that supports Custom Widgets.

XCC Custom Widgets API

• Create Custom Widgets that retrieves and writes Content (HTML, XML, JSON) from / to any application via HTTP/HTTPS

• Register and update Custom Widgets conveniently with uploading custom.js

• Create Widget Custom Editor or use Default Editor for IBM Connection sources.

• Utilize Bootstrap, jQuery, Font Awesome and numerous XCC elements for fast development

Domino

Custom Widgets Ideas

• Integrate these and other sources into your Intranet with XCC Custom Widgets

Web Experience Manager

Forms Experience Builder

Custom App

Custom Widget Development

• Custom Widgets can be developed and tested on a non-public page

• Development of Custom Widgets can not break existing functionality (if you follow a few simple rules)

• Development of Custom Widgets does not require IBM Connections or XCC to restart

Custom Widgets with

Custom Widget Properties

(We will publish a sample soon showing what a Custom Widget

Properties can look like, e.g. Integration of

Forms Experience Builder –FEB)

Custom Widget Development

1. Analyze the application API (HTML, JSON, XML)2. Create a JavaScript to retrieve / write to the

application3. Create a JavaScript to edit custom widget

properties4. Edit the custom.js

1. Download the custom.js from XCC2. Copy your custom JavaScript into the custom.js3. Register your Widget in the custom.js

(how to is included as comment in the custom.js)4. Upload the custom.js to XCC and reload page

5. Done

XCC Custom Widget Perspective

• XCC Customers, Business Partners and TIMETOACT will develop a lot of custom widgets.

• TIMETOACT will encourage customers to share custom widgets among themselves, creating an open source widget exchange.

• Over time TIMETOACT will make more and more of these custom widgets available as native part of XCC.

AppendixInformation Architecture with XCCPage Templates, Navigation…

XCC Page Templates

Business Units Locations Subjects Projects

Sample Navigation / SiteMap

Color Key

Business Units Locations

Sub Innovation

Projects A

About Us

Our Values

Our Mission

Procedures

On BoardingLondon

New York

Munich

Expenditures

BU 1

BU 2

Business Units

Locations

Subjects

Projects

Wiki Page

Business Unit Page / Template

Navigation with Drop-Down Menu

BU Links in first

Tab (further global

and related Links)

Files (Templates,

Presentations)

Forum

News Channel / Top News / News

Widgets

Optional: Aggregated Product News /

Project News

People Selector

BU News

Facebook Channel – BU

Static Content – Introduction to BU

RSS Feed - BU

Community

Updates

Optional: Further Widgets if requested

(e.g. Ideation Blog Widget

1. Option 1: Create a moderated BU Subcommunity containing a Blog, Forum, Links and Files and restrict access tomanagement / assistants only (namingconvention „IntCom - BU“)

Option 2: Restrict access to Blogs (draft) and Wikis (reader) for members in the mainBU Community and asign only management/ assistant to the owner role

2. Map community to main widgets

3. Select BU contacts in People Selector

4. Add related content from furtherCommunities

5. Add Community Updates Feed to RSS Feed Widget

6. Add BU Facebook Channel to Clipping Widget

Competency Page / Template

Navigation with Drop-Down Menu

CC Links in first

Tab (further global

and related Links)

Files (Templates,

Presentations)

Forum

News Channel / Top News / News

Widgets

Optional: Aggregated Subject, Product

News / Project News

People Selector

CC News

RSS Feed - CC

Community

Updates

RSS Feeds – Competency related

Optional: Further Widgets if requested

(e.g. Ideation Blog Widget)

1. Create a public or moderated Community containing a Blog, Forum, Links and Files

2. Map community to main widgets

3. Select competency experts in People Selector

4. Add related content from further Communities

5. Add relevant subject news to RSS Feed Widget

Location Page / Template

Navigation with Drop-Down Menu

CC Links in first

Tab (further global

and related Links)

Regional Wiki

Pages

News Channel People Selector

Regional News

Optional: Further Widgets if requested

(e.g. Ideation Blog Widget)

1. Create a moderated Subcommunity within the mainregional Community „IntCom Regional“ containing a Blog, Links and a Wiki

2. Map community to main widgets

3. Select location contacts in People Selector

Using IBM Connections and XCC as corporate Intranet

Use IBM Connections with the XCC Web Content Management Extension as the only platform for personalized corporate Intranet homepage with landing pages for business units, service units, and large communities.

XCC

Personalized

Corporate

Intranet

Homepage

SU1

BU1 BU2

SU2

Integrating XCC with a conventional Intranet

Very large companies with large internal communication departments or specific integration requirements might keep their intranet homepage on a dedicated Web CMS or Portal

XCC is used for landing pages for Business Units, Service Units or IBM Connections Communities

Landing pages are available thru conventional Intranet and IBM Connections top navigation

Portal or

Web CMS

based

Intranet

Homepage

SU1 SU 2 SU 3 SU 4

BU1 BU 2 BU 3 BU 4

AppendixAbout TIMETOACT GROUP

TIMETOACT is a CNX Full Spectrum Provider

Implementation Rollout Adoption

ITLO

B

Deployment

Information Architecture Consulting

Web Content Management Extension (XCC)

Quick Start Kit

Help CenterTraining Coaching

CI Adoption Widget Development / Legacy Data Integration

Connections Administration Toolkit (CAT)

Consulting

Hosting

Gamification

MarketingBranding

Governance

Support

Admin TrainingsUser Access Manager (UAM)Sign In Mgn.

Asset / Best Practice ServiceProduct

Profile Extension

Herausforderungen im Intranet

Our Social Business Implementation Checklist

The ROOTS and FRUITSof a Successful Social Intranet Implementationhttp://socialintranet.de

TIMETOACT Products

Simplify and Improve IBM Connections Administration, Content Management and User Management http://connections-apps.com/cat

Self Services and User Management, Password and Security Management for External (Guest) Users http://connections-apps.com/uam

Integrate Internal Communications and Custom Applications into IBM Connectionshttp://connections-apps.com/xcc

Manage Content and Users, Simplify Administration,Increase Usability and Productivityhttp://connections-apps.com/cat

New Release, Aug. 2015• New and improved user interface • Export, Import & Merge Content incl.

Impersonation • Change file ownership • Convert internal communities to external

communities • Full support for IBM Connections 5.0 CR3

(including the new configuration parameters in Activities, Mobile, and LotusConnections-config.xml)

• and many more…

https://youtu.be/ISXMgFyxtA0

Instant AccessUAM – User Access Manager for IBM ConnectionsRelease 3.0, Sept. 2015

Invite new users to your IBM Connections

based Extranet and grant them access

instantly

Have users register themselves and grant

them access instantly

Approve internal invitations or external

registrations and grant access instantly

UAM 3.0 eliminates the waiting time for Tivoli Directory Integrator / IBM Connections Profile Synchronization

Call or Mail us for Questions !

Felix Binsack (XCC Product Idea & Sponsor)+49 221 97343-10felix.binsack@timetoact.de

Babett Schäfer (XCC Consultant)+ 49 221 97343-38babett.schaefer@timetoact.de

Philipp van den Boom (XCC Inside Sales)+ 49 221 97343-66Philipp.vandenBoom@timetoact.de

XCC Architects, Developers, Customization & QA

Support Hotlinexcc-support@timetoact.de+ 49 221 97343-53

Plus 15 IBM Connections FTEs (Architects, Consultants, Admins, Trainer, Support etc.)

PLATINUM & CHAMPAGNE SPONSORS

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