Connect 2012 socail crm session

© 2012 IBM Corporation

Two Clouds One SolutionErik Vos – founder RealConnectons

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Agenda

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Social Media

Mobile

Cloud

CRM

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Today

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05/03/23©2011 SugarCRM Inc. All rights reserved.

| © 2012 IBM Corporation

Is CRM an internal systeem ?

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What do we realy want?

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Only do everthing once !

If someone else did it already => use it !

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SugarCRM person

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05/03/23©2011 SugarCRM Inc. All rights reserved.

| © 2012 IBM Corporation

SugarCRM & Linkedin

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SugarCRM Mobile

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SugarCRM Opportunity

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SugarCRM document

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IBM SmartCloud Engage document

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Proposal to the customer

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Share a Document

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Document sharing

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Invite a guest

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Netwerk connections

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Download history

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Meeting with customer

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Make appointment

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Start Webmeeting

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IBM SmartCloud Engage meeting

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SmartCloud Webmeeting mobile

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SmartCloud Webmeeting actions

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Two Clouds One Solution

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| © 2012 IBM Corporation

Questions ?

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