Website Redux: February Update for Library Staff

RE DUX

Brown Bag Update | February 3rd, 2014

Meeting with Teams:The themes we’re hearing.

Staff Directory

Team names don’t mean anything.

Who are these people? What do they do?

And who do I contact for…?

Staff Directory

Our website is bad at finding out who does what.

People don’t know who to contact. I get phone calls just because my name is high on the list.

“

”

It is too many clicks. Sometimes I wish there was more info about the people, I don’t know who to contact.

Call Number Locations

It’s complicated and takes a lot of steps.

Call Number Locations

The call number guide is really clunky – info that’s hard to deal with. Lots of exceptions.

“

”Getting a map of where everything is. Have it be searchable. Tie it to call number.

WorldCat LocalConfusion on what this big search box does,

especially when it pulls up things we don’t have, or when users think it includes a site search.

WorldCat Local

They don’t know what World Cat is. Think they are searching what we have right now.

They think it is searching the whole UA site or the whole library site. We have to direct them to use “search the site.”

“

”

People think WorldCat Local is our catalog. That is what they see, that is right there. They think it is us. People still have problem finding our catalog.

In instruction when talking about catalog, I have to be very explicit on how to get there. And they still go to the World Cat search box.

Site Search

The relevance seems wrong, there are things that should be there that don’t show up.

I try site search and I get everything in the repository.

“

”

Users don’t know where to start

People not knowing where to start… too many options.

Undergrads have a hard time navigating where to go. Not sure which place to look.

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”

Website not intuitive, navigation confusing

Don’t use library resources at all last couple of years. When I tried to use it and find a resource, had a rough time. Took much longer than it should have. Not intuitive.

Once you suggest how to use the navigation they are happy to use it, but it requires training.

“

”

Trouble getting direct access to full-text

I receive a lot of requests for things we own electronically. This leads me to believe they are not finding full text of articles in World Cat.

Direct access to full text. Having to click through and navigate. Users don’t know how to interpret citation.

“

”

Things are hidden

People don’t realize the wealth of information in the drop-down menus.

The stuff on what is going on in the library is so small. Need a bigger presence for marketing.

“

”

Things are hidden

Video streaming Digital

collections

My account

Interlibrary loan

Billing info/appeal form

Friends of the library

Suggest a purchase

Software pages

Call number locations

Floor maps

Employment

Special Collections

Website content is too complex/confusing

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”

Too much policy and process information.

Too many calls to action. Too many options. For example, Services A-Z.

Confusion between things

My Account vs. Illiad

they go to “my account” for ILL

but it’s a different system

“”

Confusion between things

We get questions about difference between UAiR and the campus repository.

“

”

We need to better highlight things

News Trial databases New resources

This isn’t cutting it.

Wish List• Ability to embed video• Ability to browse videos we have• Real-time info for study spaces• More prominent marketing/news info (x2)• List of software on laptops• Apply for jobs online (students)• Content linked to academic year milestones/dates• Greater prominence for Special Collections (including at point of need)• Integrate Special Collections location/hours/parking info into main library

website• Need for more granular data about our users use of website (i.e.

database use)• Highlighting staff accomplishments• Integrate regular circulation and ILL • Integrated way for customers to submit info (differing teams, UA vitae,

etc.)• More visuals!• Portal for undergrads, grads, faculty• Customizable library pages?• Portal for library staff• Tutorial for how to use website/catalog• Integrating site search with Summon• Auto suggest for search• Searchable map tied to call numbers/catalog

Thanks to your feedback, we plan to: - Make big improvements to the staff directory (#5389) - Make it easier to find location by call number (#5553) - Improve the search process (site: #5467, main: #5554) - Create a better way to highlight timely content (#5463)

We’re also re-doing the information architecture and a lot of the content, making things less confusing and easier to find.

Meeting with content managers:The themes we’re hearing.

Do you like your role?

I love it, when I get a chance to

do it.

Yes, but I think I’m doing a poor job as

one. I don’t do a lot of maintenance of the

pages.

“

”

Yes, but I don’t get to do much.

Prioritizing our time

It’s a time issue and things slip through the cracks.“ ”

Managing content (smarter)

Having to update in more than one place means I’m more likely to miss

something.“ ”

Integrating standards

Anything you could do to make them less onerous would be good, to make

them more automatic in Drupal.“ ”

Building a better Drupal

The Drupal editor is kind of clunky

“

”

Drupal is so simple. I love Drupal. I don’t have to know

any code.

Train early. Train often.

Since I don’t do the work all that often,

I forget things. I wouldn’t mind doing the trainings again.

“ ”

Point People:Who we’re going to be talking to real soon.

Item Primary Point Person

Alumni.library.Arizona.edu Debra Rodriquez

Campus Repository Kimberly Chapman

Carrier Gabrielle Sykes-Casavant

Catalog/WEBPAC Laurie Eagleson

Code.library Mike Hagedon

Content.library Erika Castano

ContentDM “front ends” Erika Castano

Continuing Status and Promotion Mike Hagedon

Coutts PDA Steve Bosch

Data Management Chris Kollen

Database of Databases Jason Dewland

Database of Tutorials Elizabeth Kline

Dibs Travis Teetor

Item Primary Point Person

Digital Collections page Kimberly Chapman and Erika Castano

Dynamic Web Exhibits (Omeka) Kimberly Chapman and Erika Castano

eSlip Nina Madrid

Fair Use Checklist Dan Lee

Giving to the Libraries Debra Rodriguez

Government Documents Atifa Rawan

Hill Collection Michelle Monroe-Menjugas

Hours Kristen Powell

Illiad Scott Cossel

Intranet Kent Duyree

LibAnswers Cindy Elliott and Travis Teetor

Librarh3lp Rae Swedenburg

Library Tools Tab Elizabeth Kline

Item Primary Point Person

LRO Leslie Sult

Mobile website Rebecca Blakiston

News & Events Gabrielle Sykes-Casavant

Send Us Feedback Chestalene Pintozzi

SerrialsSolutions – 360 Link Laurie Eagleson

SerialsSolutions – Ejournal portal Laurie Eagleson

Southwest Etext Electronic Center Erika Castano

Special Collections Erika Castano

Spending Reduction Karen Williams?

Staff Directory Edie Batiste

Static Exhibits Erika Castano

Summon Cheryl Cuillier

Tutorials Yvonne Mery

Item Primary Point Person

UAiR Dan Lee and Erika Castano

Video Voting Nicole Pagowsky

Wclstats Steve Bosch?

Web Stats Dashboard Chestalene Pintozzi

Our identity:What you told us. What they told us.

We will capture your ideas then send to all staff for a sort.

helpful

friendly

reliable

people-focused

traditional

unmoving

fun

Who we are

fun

45 staff members did our online sorting exercise

Who we are Who we’d like to be

knowledgeablefriendlyhelpful

academiccustomer-focused

easy-to-usecutting-edgeconsistentengagingpeople-focused

45 staff members did our online sorting exercise

Terms we were less sure of

funnywittycoolhip

Who we’re not

exclusiveold schooltraditional

quirky

What students are saying.Focused on physical space.

Defined ideal library as:Easy to useAccessible and availableWelcoming/comfortableFlexible

Four participants wanted access to popular/ fiction books.

Next steps…

Sorting exercise with library customers. Or?

helpful

friendly

reliable

people-focused

traditional

unmoving

fun

Who we are

fun

Focus Groups in February

Modelling Structured Content

Conduct a Content Audit

Start Tackling the Applications

Brown Bags moving to Wednesdays

Next Brown Bag:

Wednesday, March 5th 12-1pm.Room A314.

We have a blog

code.library.arizona.edu/blogs

Questions

Main Website Redux

redux@u.library.arizona.edu