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Presentation for library staff on February 3rd, 2014, sharing updates on the project.
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RE DUX
Brown Bag Update | February 3rd, 2014
Meeting with Teams:The themes we’re hearing.
Staff Directory
Team names don’t mean anything.
Who are these people? What do they do?
And who do I contact for…?
Staff Directory
Our website is bad at finding out who does what.
People don’t know who to contact. I get phone calls just because my name is high on the list.
“
”
It is too many clicks. Sometimes I wish there was more info about the people, I don’t know who to contact.
Call Number Locations
It’s complicated and takes a lot of steps.
Call Number Locations
The call number guide is really clunky – info that’s hard to deal with. Lots of exceptions.
“
”Getting a map of where everything is. Have it be searchable. Tie it to call number.
WorldCat LocalConfusion on what this big search box does,
especially when it pulls up things we don’t have, or when users think it includes a site search.
WorldCat Local
They don’t know what World Cat is. Think they are searching what we have right now.
They think it is searching the whole UA site or the whole library site. We have to direct them to use “search the site.”
“
”
People think WorldCat Local is our catalog. That is what they see, that is right there. They think it is us. People still have problem finding our catalog.
In instruction when talking about catalog, I have to be very explicit on how to get there. And they still go to the World Cat search box.
Site Search
The relevance seems wrong, there are things that should be there that don’t show up.
I try site search and I get everything in the repository.
“
”
Users don’t know where to start
People not knowing where to start… too many options.
Undergrads have a hard time navigating where to go. Not sure which place to look.
“
”
Website not intuitive, navigation confusing
Don’t use library resources at all last couple of years. When I tried to use it and find a resource, had a rough time. Took much longer than it should have. Not intuitive.
Once you suggest how to use the navigation they are happy to use it, but it requires training.
“
”
Trouble getting direct access to full-text
I receive a lot of requests for things we own electronically. This leads me to believe they are not finding full text of articles in World Cat.
Direct access to full text. Having to click through and navigate. Users don’t know how to interpret citation.
“
”
Things are hidden
People don’t realize the wealth of information in the drop-down menus.
The stuff on what is going on in the library is so small. Need a bigger presence for marketing.
“
”
Things are hidden
Video streaming Digital
collections
My account
Interlibrary loan
Billing info/appeal form
Friends of the library
Suggest a purchase
Software pages
Call number locations
Floor maps
Employment
Special Collections
Website content is too complex/confusing
“
”
Too much policy and process information.
Too many calls to action. Too many options. For example, Services A-Z.
Confusion between things
My Account vs. Illiad
they go to “my account” for ILL
but it’s a different system
“”
Confusion between things
We get questions about difference between UAiR and the campus repository.
“
”
We need to better highlight things
News Trial databases New resources
This isn’t cutting it.
Wish List• Ability to embed video• Ability to browse videos we have• Real-time info for study spaces• More prominent marketing/news info (x2)• List of software on laptops• Apply for jobs online (students)• Content linked to academic year milestones/dates• Greater prominence for Special Collections (including at point of need)• Integrate Special Collections location/hours/parking info into main library
website• Need for more granular data about our users use of website (i.e.
database use)• Highlighting staff accomplishments• Integrate regular circulation and ILL • Integrated way for customers to submit info (differing teams, UA vitae,
etc.)• More visuals!• Portal for undergrads, grads, faculty• Customizable library pages?• Portal for library staff• Tutorial for how to use website/catalog• Integrating site search with Summon• Auto suggest for search• Searchable map tied to call numbers/catalog
Thanks to your feedback, we plan to: - Make big improvements to the staff directory (#5389) - Make it easier to find location by call number (#5553) - Improve the search process (site: #5467, main: #5554) - Create a better way to highlight timely content (#5463)
We’re also re-doing the information architecture and a lot of the content, making things less confusing and easier to find.
Meeting with content managers:The themes we’re hearing.
Do you like your role?
I love it, when I get a chance to
do it.
Yes, but I think I’m doing a poor job as
one. I don’t do a lot of maintenance of the
pages.
“
”
Yes, but I don’t get to do much.
Prioritizing our time
It’s a time issue and things slip through the cracks.“ ”
Managing content (smarter)
Having to update in more than one place means I’m more likely to miss
something.“ ”
Integrating standards
Anything you could do to make them less onerous would be good, to make
them more automatic in Drupal.“ ”
Building a better Drupal
The Drupal editor is kind of clunky
“
”
Drupal is so simple. I love Drupal. I don’t have to know
any code.
Train early. Train often.
Since I don’t do the work all that often,
I forget things. I wouldn’t mind doing the trainings again.
“ ”
Point People:Who we’re going to be talking to real soon.
Item Primary Point Person
Alumni.library.Arizona.edu Debra Rodriquez
Campus Repository Kimberly Chapman
Carrier Gabrielle Sykes-Casavant
Catalog/WEBPAC Laurie Eagleson
Code.library Mike Hagedon
Content.library Erika Castano
ContentDM “front ends” Erika Castano
Continuing Status and Promotion Mike Hagedon
Coutts PDA Steve Bosch
Data Management Chris Kollen
Database of Databases Jason Dewland
Database of Tutorials Elizabeth Kline
Dibs Travis Teetor
Item Primary Point Person
Digital Collections page Kimberly Chapman and Erika Castano
Dynamic Web Exhibits (Omeka) Kimberly Chapman and Erika Castano
eSlip Nina Madrid
Fair Use Checklist Dan Lee
Giving to the Libraries Debra Rodriguez
Government Documents Atifa Rawan
Hill Collection Michelle Monroe-Menjugas
Hours Kristen Powell
Illiad Scott Cossel
Intranet Kent Duyree
LibAnswers Cindy Elliott and Travis Teetor
Librarh3lp Rae Swedenburg
Library Tools Tab Elizabeth Kline
Item Primary Point Person
LRO Leslie Sult
Mobile website Rebecca Blakiston
News & Events Gabrielle Sykes-Casavant
Send Us Feedback Chestalene Pintozzi
SerrialsSolutions – 360 Link Laurie Eagleson
SerialsSolutions – Ejournal portal Laurie Eagleson
Southwest Etext Electronic Center Erika Castano
Special Collections Erika Castano
Spending Reduction Karen Williams?
Staff Directory Edie Batiste
Static Exhibits Erika Castano
Summon Cheryl Cuillier
Tutorials Yvonne Mery
Item Primary Point Person
UAiR Dan Lee and Erika Castano
Video Voting Nicole Pagowsky
Wclstats Steve Bosch?
Web Stats Dashboard Chestalene Pintozzi
Our identity:What you told us. What they told us.
We will capture your ideas then send to all staff for a sort.
helpful
friendly
reliable
people-focused
traditional
unmoving
fun
Who we are
fun
45 staff members did our online sorting exercise
Who we are Who we’d like to be
knowledgeablefriendlyhelpful
academiccustomer-focused
easy-to-usecutting-edgeconsistentengagingpeople-focused
45 staff members did our online sorting exercise
Terms we were less sure of
funnywittycoolhip
Who we’re not
exclusiveold schooltraditional
quirky
What students are saying.Focused on physical space.
Defined ideal library as:Easy to useAccessible and availableWelcoming/comfortableFlexible
Four participants wanted access to popular/ fiction books.
Next steps…
Sorting exercise with library customers. Or?
helpful
friendly
reliable
people-focused
traditional
unmoving
fun
Who we are
fun
Focus Groups in February
Modelling Structured Content
Conduct a Content Audit
Start Tackling the Applications
Brown Bags moving to Wednesdays
Next Brown Bag:
Wednesday, March 5th 12-1pm.Room A314.
We have a blog
code.library.arizona.edu/blogs