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7 Stages of Consumer Logistics
Master of Science, MarketingBellevue University
6 Weeks x 12 Courses=
Program Overview Link
DR. JULIA CRONIN-GILMORE7 Stages of Consumer Logistics
Coupons, advertising, shopping circulars, brands, Lists (getting products and stores on list) Planning (route to travel), point of departure, bundling of stops, hours of operation, perception of how busy the store will be, needs of products, looking at in-store catalog, and perceptions of store.
Stage 1: Preparation
Outside environment, parking lot, safety (patrol or other), signage, lighting, clientele, crowded, and weather.
Stage 2: Arriving at the Store
Enter the Store
Stage 3
What will you notice first?
Stage 4: Moving through the Store
Layout of Products, changes in product locations, signage for sections, lighting, music,
Store personnel, assistance/help mechanisms,
Product selection, carts, aisles, promotions or POP
Price evaluations, brand evaluation, who shopping with them, size of store, handicaps, reading labels, and traffic in store.
Stage 5: Checkout
Amount of time in line, Number of people in lane, choosing “best” line, size of aisles, self-checkout, payment methods, loading on belt, monitoring prices, price checks/accuracy, redeeming coupons, bagging, scanning prices, and security
Stage 6: Going Home and Storage
Disposal of Items/Difficulty
Ease of Exiting Parking Lot
Getting out to the Car
Placing Products in the Car
Where do I put the Items at
Home?
Pantry Loading
Stage 7: Inventory Replenishment
Need to start the Process over again and satisfaction or dissatisfaction with product, brand, and store.
Blackwell, R., Miniard, P., & Engel, J. (2006). Consumer Behavior. 10th (ed.). Mason: Cengage Learning
Hoyer, W., MacInnis, D., & Pieters, R. (2013) Consumer Behavior. 6th (ed.). Mason: Cengage Learning
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