Listening skills (1)

LISTENING SKILLSLISTENING SKILLS By – N.G.Palit By – N.G.Palit

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Listening SkillsListening Skills

* A wise person said

”Listening is the hardest

thing in the world”

Seek To UnderstandSeek To Understand

• “Seek first to understand, then to be understood.“

- Stephen R. Covey (7 Habits of Highly Effective People)

Two EarsTwo Ears

• Nature has given us one tongue, but two ears, so that we may hear from others twice as much as we speak.

Listening SkillsListening Skills

• Listening skills are

the ways to help

you listen

something more

effectively

Think…Think…

• The universe talks to all of us

We just need to know

‘HOW TO LISTEN’……

Best Way To PersuadeBest Way To Persuade

• "One of the best ways to persuade others is with your ears - by listening to them."

• Dean Rusk

I Like To ListenI Like To Listen

• I like to listen. I have learned

a great deal by Listening Carefully

BUT, MOST PEOPLE NEVER LISTEN

• Ernest Hemmingway

Importance Of ListeninImportance Of Listeningg

• I only wish I could find an institute that teaches people how to listen. People need to listen at least as much as they need to talk. Too many people fail to realize that real communication goes in both directions.

Lee Iacocoa

Former CEO of Chrysler

Who Is A Good Listener?Who Is A Good Listener?

• "But, you must REALLY listen. No interrupting, no daydreaming, no planning your response. Just listen." Author Unknown

• When people compliment someone on being a great communicator, they often mean that the person is a good listener."

Joseph Sommerville, PhD

What is Listening?What is Listening?

• What is the opposit word of Talking?

Listening

In many cases it is not.

It is waiting to talk !

What Is Listening?What Is Listening?• Listening is not just about being quiet while someone else is speaking.

* “Listening is the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages

• Listening is an active process.

What is Listening?What is Listening?

• Listening is with the

Mind• Hearing with the senses• Listening is conscious• An active process of

getting information, ideas etc.• To improve interpersonal & oral exchange

Importance of ListeningImportance of Listening

• We show that we are serious

• We display respect to other’s view

point

• Helps us to learn

• Helps us to adapt and understand

• Empathize

Why Listening is Important?Why Listening is Important?

• To avoid communication

errors.

• Helps to learn something

new.

• It is the key to success.

Fallacies about ListeningFallacies about Listening

• Listening is not my problem.

• Listening and hearing are same.

• Smarter people are better listeners.

• Good readers are good listeners.

• Listening improves with age or experience.

Why People Don’t Listen?Why People Don’t Listen?

• People are distracted, preoccupied or forgetful a full 75 percent of the time.

• We usually recall just 50 percent of what was said immediately after we talk

• We spend just 45 percent of our time listening•  We remember just 20 percent of what we hear.•  Only 2 percent of us have had formal

educational experience with listening

The Four Ears of ListeningThe Four Ears of Listening

Basic Types of ListeningBasic Types of Listening

• Active listening

• Selective listening

• Emphatic listening

• Ignoring listening

Active ListeningActive Listening

• Understanding all

things

• Proper interaction.

• Proper feedback

Selective ListeningSelective Listening

• We remember only

• Selective portion.

• Topic is not to our

liking

Ignoring ListeningIgnoring Listening

• Not listening at all

is pretty insulting

to others.

It can lead to strained relations

How To Listen Effectively?How To Listen Effectively?

• 1. Stop Talking – Be Silent

• 2. Show Interest

• 3. Empathize

• 4. Ask Questions

• 5. Maintain Eye Contact

• 6. Practice Listening

• 7. Listen Creatively

• 8. Put Your Entirety

Poor Listening SkillsPoor Listening Skills

• Can lead to misunderstanding &

chaos.

• This can lead to moneytary loss apart

from loss of Time and Effort

Stages of Listening ProcessStages of Listening Process

• Hearing• Focusing on

message.• Comprehending

& Interpreting• Analyzing and Evaluating• Responding• Remembering

Barriers to Active ListeningBarriers to Active Listening

• Environmental Barrier

• Physiological Barrier

• Psychological Barrier

• Selective Listening

• Negative Listening Attitudes

• Personal Reactions

• Poor Motivation

How to be an Effective How to be an Effective Listener?Listener?

• What you think about

Listening?• Understand the • complexities of listening.• Prepare to listen.• Adjust to the sitiuation.• Focus on key-points.

How to be an Effective How to be an Effective Listener?Listener?

What do you feel about listening?

• Want to listen.

• Delay judgement.

• Accept responsibility for understanding.

• Encourage others to talk.

• Don’t tune out ’dry’ subjects

How to be an Effective How to be an Effective Listener?Listener?

• What you do about listening?

• Face speaker.• Maintain eye contact.• Remove the internal &

external distractions.• Listen with open mind• Respond to speaker.

.

Benefits of Effective Listening Benefits of Effective Listening

• Enhances productivity• Improves relations• Avoids conflicts• Improves understanding• Improves negotiation skills• Adds to your Image & Personality • Helps You to stand out. • You will be appreciated.

Difference between Hearing & Difference between Hearing & ListeningListening

• Hearing is easy – Listening is hard

• Hearing is passive – Listening is active

• Hearing is a physical function of biology

– Listening is mental function of internal

behavior

• Listening is beyond words, more than hearing

The Ten CommandmentsThe Ten Commandments

• 1. Stop Talking.• 2. Put the Talker at ease.• 3. Show him that you

want to Listen.• 4. Remove Distractions.• 5. Empathize with him.• 6. Be Patient• 7. Hold your temper.

The Ten CommandmentsThe Ten Commandments

• 8. Go easy on Arguments & Criticism

• 9. Ask questions.

• 10. When in doubt, ask for clarification.

Holistic Holistic

• "So when you are listening to somebody completely & attentively, then you are listening not only to the words, but also to the feeling of what is being conveyed, to the whole of it, not part of it." Jiddu Krishnamurti

A Good GiftA Good Gift

• “The Greatest Gift You Can Give Others Is The Purity Of Your Attention”.

- Richard Moss

CourageCourage

• "Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen." - Winston Churchill

Enhance Listening SkillsEnhance Listening Skills

"We need to enhance listening in every corner and quarter of society."

Dr. Ralph G. Nichols

Listen , Listen…..Listen , Listen…..

• "Listen a hundred

times; ponder a

thousand times;

speak once."

-- Turkish Proverb

Any QuestionAny Question

Thank You For ListeningThank You For Listening By – N.G.PalitBy – N.G.Palit

At the endAt the end

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following address: nandapalit @yahoo.co.in

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