LISTENING

SKILLS

BUSINESS COMMUNICATION

Submitted to:Prof. Anjana Sarkar

INTRODUCING Samruddhi Chavan roll no. M-7009

Ashwini khandekar roll no. M-7041

manasi khedekar roll no. m-7042

pragati kumbhar roll no. m-7046

GROUP NO. 5

CONTENT

Introduction Meaning Hearing v/s Listening Active Listening Types Of Listening Developing listening skills Speaking v/s Listening Listening technique at work place Importance of listening at workplace Barriers To Listening Conclusion

INTRODUCTION Listening is one of the most important

skills one can have. How well u listen has a major impact on your job effectiveness, and quality of relationship with others..

"The reason why we have two ears and only one mouth is that we may listen the more and talk the less."

MEANINGListening is a form of

communication and is an active process, when you listen you must get meaning of what is being said, before you can respond.

“Listening” is receiving language through the ears.

HEARING V/S listening

V/S

ACTIVE LISTENING

Comprehending

Retaining Responding

TYPES OF LISTENING

Content Listening

Critical Listening

Empathic Listening

DEVELOPING LISTENING SKILLS

Pay Attention Show that you are Listening Provide feedback Defer Judgment Respond Appropriately

Speaking v/s Listening

S P E A K E R

L I S T E N E R

Message

Receiving

InterpretingRemembering

Evaluating

Feedback

LISTENING TECHNIQUES AT WORKPLACE

Respect the speaker. Hear the speaker out. Body language. Ignore distractions. Engaged our mind. Reflect back. Show appreciation.

IMPORTANCE OF LISTENING AT WORKPLACE

Gain Information.

Develop Trust.

Maintain Reputation.

Reduce Conflict.

Motivate Employees.

BARRIERS TO LISTENING

Environmental Barriers.

Psychological Barriers.

Physical Barriers.

Wrong Assumption.

Semantic Barriers.

One of the most sincere forms of respect is actually listening to what another has to say….

CONCLUSION

THANK YOU