Razia raheem

We have two ears and one mouth so that we can listen twice as much as we speak. ~

Epictetus

Hearing

Choosing

Understanding

Responding

The reception of sound.

The act of choosing to focus attention on the message.

Deciding what the message means to you.

Your reaction to the message. It can be emotional and intellectual.

Steps in the listening processSteps in the listening process

Definition of listening:It is a physical and psychological process that involves choosing to listen, understanding, and responding to symbolic messages from others.

Your knowledge, attitudes, values, beliefs and self-concept influences your perception.

You first respond emotionally, then intellectually. Then you decide how to respond.

Your own needs, interests, attitudes, and knowledge affects your choice to pay attention.

Not everyone hears the same way. Men actually prefer certain frequencies.

Hearing vs. ListeningDo you think there is a difference

between hearing and listening? You are right, there is! Hearing is simply the act of perceiving

sound by the ear. If you are not hearing-impaired, hearing simply happens.

Listening, however, is something you consciously choose to do. Listening requires concentration so that your brain processes meaning from words and sentences. Listening leads to learning.

Introduction

Almost 45% of time we spend in listening.An essential management and leadership skill.A process of receiving, interpreting and reacting to a

message.

Types of ListeningAppreciative listening

Empathetic listening

Comprehensive listening

Critical listening

Kinds of Listening

Listening to understand, participate and enhance a relationship.

Usually used in interactions between two people or a small group.

Goal is to develop understanding and appreciation of the meanings & feelings of sender.

You try to put yourself in another person’s place, but not necessarily agree

with them.

Empathic

Critica

l

comprehensive

Appreciative

Listening to understand, analyze, and evaluate messages.

Used when receiving and evaluating persuasive messages.

It should make you think.

Listening to comprehend ideas and information in order to achieve a specific purpose or goal.

Use when you must make decisions.

Used when listening to lectures in class.

Used when listening to announcements or getting directions.

Used when you need to remember something important.

Listening to enjoy or appreciate a speaker’s message or performance.

Goal is enjoyment and helps a person to relax.

Used in social situations like concerts, plays or sporting events.

Listening for fun.

Active listener – The listener participates fully in the communication process. You listen attentively, provide feedback, and strive to understand and remember messages.

Passive listener – The listener does not actively participate in interactions. They think they can absorb information even when they do not contribute to the interaction. They place the responsibility for successful communication on the speaker.

What kind of listener are you?

Improving Your Listening SkillsIdentify Objectives

Know Your Listening Habits

Ask questions Closed Open

Evaluate Your Progress

Tips for Effective ListeningDO’sDO’s

Be mentally prepared to listenEvaluate the speech not the

speakerBe unbiased to the speaker by

depersonalizing your feelingsFight distractions by closing off

sound sourcesBe open mindedAsk questions to clarify and not

to overshadow intelligenceParaphrase from time to timeSend appropriate non-verbal

signals time to time

Don’tsDon’ts

Not to pay undue emphasis on vocabulary as you can use the context to understand the meaning

Not to pay too much attention to the accessories and clothing of the speaker

Not to prepare your responses while the speaker is speaking

Avoid preconceptions and prejudices

Not to get distracted by outside influences

Not to interrupt too oftenNot to show boredom

Factors that affect the listening process

Noise – Internal and external distractionsExamples: outside sounds, distracting thoughts

Barriers – Blocks listening/understanding.Unfamiliar language, anger, attitudes, biases, needs,

beliefs, fear, hearing problems, tuning out, stress, ignorance, prejudices, tired.

Memory – 3 typesImmediate – Recalling information for a brief period of

time.Short term – Recalling information for carrying out a

routine or daily task.Long term – Recalling information from past experience.