Itilv3quickreferencequide 13484869094223 Phpapp01 120924064323 Phpapp01

ITIL v 3.0 Quick Reference Card XaSystems . ITIL Consultants Accredited ITIL Education Provider The New Books...Whats Inside... Service Strategy Business Service Management Portfolio Management Risk Management Organizational Development Financial Management Aguidetodevelopingtheprinciplesofservice managementintoastrategicasset.Theframework willhelpdevelopinternalandexternalmarkets, serviceassets,theservicecatalog,and implementation strategies.

Service Design Service Level Management Availability Management Information Security Management Supplier Management Capacity Management IT Service Continuity Management Aguidetodevelopingservicesandservice management.Theframeworkwillassistinthe developmentofvaluable,recoverablecustomer serviceswithachievablelevels,standards,and regulations.The design guidance will process service strategies into a catalog of managed services.

Service Transition Change Management Asset and Configuration Management Release and Deployment Management Service Validation and Testing Evaluation Knowledge Management Aguidetodevelopingthemethodsfortransitioning requestsforchangestothedevelopedservicesinto the live environment. The framework will assist in the developmentofprocessesthatminimizedisruption totheenvironmentthroughtheestablishmentof controlledprocessesdevelopedfromthe requirementsintheStrategyframeworkandcreated from the design framework. Service Operations Incident Management Problem Management Event Management Request Fulfillment Access Management Aguidetodevelopingthepracticesinvolvedinthe managementofserviceoperations.Theframework willprovidemethodstostabilizeservicesandallow forchanges.Proactiveandreactivecontrol perspectives are illustrated and management is given the information to make more intelligent decisions to optimize the service lifecycle. Continual Service Improvement

Aguidetodevelopingtheskillsnecessarytoshape thequalityoftheservicedeliveryandincreasethe valueoftheservicetothecustomer;theframework utilizes ISO models as the feedback system. ITILversion3hasarrived!Withitcomesanemphasisonserviceorientation,aperspectivesometimesoverlookedwhenconsideringthevery popular process-centric Service Support and Service Delivery portions of the original library.ITIL v3 repackages the library - making greater use of its content - into a full lifecycle view.There is a real focus on the alignment of IT with the Business, on the management of IT throughout the entire service lifecycle, and on the importance of creating business value.Xa Systems, LLC1033 Sterling RoadSuite 204Herndon, VA 20170 (703) 766-5049www.xasystems.cominfo@xasystems.com 2007. Xa Systems, LLC. All rights reserved. 200707EDU01 ITIL v 3.0 Quick Reference Card XaSystems . ITIL Consultants Accredited ITIL Education Provider From Version 2 to Version 3: Where is it Now? Xa Systems, LLC1033 Sterling RoadSuite 204Herndon, VA 20170 (703) 766-5049www.xasystems.cominfo@xasystems.com 2007. Xa Systems, LLC. All rights reserved. 200707EDU01 Service Strategy Business Service ManagementPortfolio ManagementRisk ManagementOrganizational DevelopmentFinancial Management Service Design Service Catalog ManagementService Level Management Capacity Management Availability Management It Service Continuity ManagementInformation Security ManagementSupplier ManagementService Transition Transition Planning & SupportChange Management Service Asset and Configuration Management Release and Deployment Management Service Validation and TestingEvaluationKnowledge ManagementService Operations Event ManagementIncident Management Request Fulfillment Problem Management Access ManagementOperational Activities Service Desk Function Continual Service Improvement 7 Step Improvement ProcessService ReportingService MeasurementReturn on Investment for CSIBusiness Questions for CSIRelationship Managementdenotes new concept in version 3 Service Delivery Book Service Level Management Financial Management Capacity Management Availability Management Service Support Book Service Desk Function Incident Incident Service Request Problem Configuration Change Release Version 2 Version 2