ITIL v 3.0 Quick Reference Card XaSystems . ITIL Consultants
Accredited ITIL Education Provider The New Books...Whats Inside...
Service Strategy Business Service Management Portfolio Management
Risk Management Organizational Development Financial Management
Aguidetodevelopingtheprinciplesofservice
managementintoastrategicasset.Theframework
willhelpdevelopinternalandexternalmarkets,
serviceassets,theservicecatalog,and implementation strategies.
Service Design Service Level Management Availability Management
Information Security Management Supplier Management Capacity
Management IT Service Continuity Management
Aguidetodevelopingservicesandservice
management.Theframeworkwillassistinthe
developmentofvaluable,recoverablecustomer
serviceswithachievablelevels,standards,and regulations.The design
guidance will process service strategies into a catalog of managed
services.
Service Transition Change Management Asset and Configuration
Management Release and Deployment Management Service Validation and
Testing Evaluation Knowledge Management
Aguidetodevelopingthemethodsfortransitioning
requestsforchangestothedevelopedservicesinto the live environment.
The framework will assist in the
developmentofprocessesthatminimizedisruption
totheenvironmentthroughtheestablishmentof
controlledprocessesdevelopedfromthe
requirementsintheStrategyframeworkandcreated from the design
framework. Service Operations Incident Management Problem
Management Event Management Request Fulfillment Access Management
Aguidetodevelopingthepracticesinvolvedinthe
managementofserviceoperations.Theframework
willprovidemethodstostabilizeservicesandallow
forchanges.Proactiveandreactivecontrol perspectives are illustrated
and management is given the information to make more intelligent
decisions to optimize the service lifecycle. Continual Service
Improvement
Aguidetodevelopingtheskillsnecessarytoshape
thequalityoftheservicedeliveryandincreasethe
valueoftheservicetothecustomer;theframework utilizes ISO models as
the feedback system.
ITILversion3hasarrived!Withitcomesanemphasisonserviceorientation,aperspectivesometimesoverlookedwhenconsideringthevery
popular process-centric Service Support and Service Delivery
portions of the original library.ITIL v3 repackages the library -
making greater use of its content - into a full lifecycle
view.There is a real focus on the alignment of IT with the
Business, on the management of IT throughout the entire service
lifecycle, and on the importance of creating business value.Xa
Systems, LLC1033 Sterling RoadSuite 204Herndon, VA 20170 (703)
[email protected] 2007. Xa Systems, LLC.
All rights reserved. 200707EDU01 ITIL v 3.0 Quick Reference Card
XaSystems . ITIL Consultants Accredited ITIL Education Provider
From Version 2 to Version 3: Where is it Now? Xa Systems, LLC1033
Sterling RoadSuite 204Herndon, VA 20170 (703)
[email protected] 2007. Xa Systems, LLC.
All rights reserved. 200707EDU01 Service Strategy Business Service
ManagementPortfolio ManagementRisk ManagementOrganizational
DevelopmentFinancial Management Service Design Service Catalog
ManagementService Level Management Capacity Management Availability
Management It Service Continuity ManagementInformation Security
ManagementSupplier ManagementService Transition Transition Planning
& SupportChange Management Service Asset and Configuration
Management Release and Deployment Management Service Validation and
TestingEvaluationKnowledge ManagementService Operations Event
ManagementIncident Management Request Fulfillment Problem
Management Access ManagementOperational Activities Service Desk
Function Continual Service Improvement 7 Step Improvement
ProcessService ReportingService MeasurementReturn on Investment for
CSIBusiness Questions for CSIRelationship Managementdenotes new
concept in version 3 Service Delivery Book Service Level Management
Financial Management Capacity Management Availability Management
Service Support Book Service Desk Function Incident Incident
Service Request Problem Configuration Change Release Version 2
Version 2
