Over-connected Travelers

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Travel Technology | Conference

Sergiy Redchyts

Senior Manager,

Head of Product and Solution Centre, Amadeus CESE

What is Amadeus?1

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Amadeus in a few words

General Overview

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Amadeus is a technology company dedicated to the

global travel industry.We are present in 195 countrieswith a worldwide team of more than 11,000 people.Our solutions help improve the

business performanceof travel agencies, corporations, airlines,airports, hotels, railways and more.

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Connecting the travel industry

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Cruiselines

Hotels

Car rental

Ground handlers

Ferry operators

Ground transportation

Airports

Travel agencies

Insurance companies

Airlines

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We support the traveller life cycle

Post-trip

On trip

Pre-trip Buy/Purchase

Search

Inspire

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We have a clear purpose

Amadeus mission

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Our solutions facilitate journeys and enrich the travel experience for hundreds of

millions of people every year.

to shape the future of travel

We are working together with

our customers and partners

Over-connected Travelers2

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Over-connected ConsumersConnection 24/7 is not a trend anymore, it is the reality

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Source: Euromonitor International Global Consumer Trends online survey; 2015-2016

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In-Flight Wi-FiThe Cloud in the Flight

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Source: Icelandairs new inflight wi-fi study

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IoT – The Internet of Things (1)The Internet of Things as the next Industrial Revolution

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Source: businessinsider.com

_ 34 billion devices will be connected to the internet by 2020. IoT devices will account for 24 billion, while traditional computing devices will comprise 10 billion.

_ Nearly $6 trillion will be spent on IoT solutions over the next five years.

_ Three ways for business to benefit from the IoT 1) lowering operating costs; 2) increasing productivity; and 3) expanding to new markets or developing new product offerings

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IoT – The Internet of Things (2)Market Drivers and Barriers

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Source: businessinsider.com

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IoT – The Internet of Things (3)

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Wearables

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IoT – The Internet of Things (4)% of airlines agreeing with statements

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Source: SITA 360 degree report “The future is connected -2016”

_ Over a third of all airlines have already committed budget to implement IoT projects

_ About two thirds of all airlines recognize that IoT presents clear benefits today

_ Over the next three years more than half of all airlines expect to have IoT initiatives up and running

_ Over half of airlines predict that check-in is one of the three stages in that journey that would most benefit from IoT. Bag-drop and baggage reclaim are also in that top three.

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IoT – The Internet of Things (5)Impact on Travel Industry

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_ 31% of hotels use next generation door locks, 33% have room control devices, 16% have connected TVs, and 15% use beacons throughout the hotels

_ 310 million IoT devices will be used by food service companies by 2020

_ 74% of insurance providers plan to invest in developing and implementing IoT strategies in 2016

_ It is estimated up to 20 million of internet connected cars on the road by 2020

_ Municipalities worldwide will increase their spending on IoT systems from $36 billion in 2014 to $133 billion in 2019

_ By 2030 the majority of home devices will be connected to the internet

_ By 2018, two million employees will be required to wear health tracking devices as a condition of employment

_ Luggage smart labels – the new way to manage luggage logistic. By 2018 74% of airlines will offer unassisted self-service bag drop

_ London City Airport is the 1st airport to implement IoT – in 2013 IoT project was launched with funding from the UK government’s Technology Strategy Board to make passenger’s “journey” through the airport easier, quicker, safer

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IoT – The Internet of Things (6)Would IoT help you as a travel professional?

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Personalization is the key:

_ build cross-platform relationships with frequent travelers

_ identify how consumers react to certain products and deliver them with the travel products that they truly need and desire

_ enhance the traveler's experience by pushing relevant content according to the stage of the traveler's journey, on the way to the airport, halfway into the journey by car, upon arrival…

In general, IoT creates:

_ new marketing opportunities as consumer behaviour is tracked and analysed

_ a personalized and more convenient travel experience and thus a better, richer and more fulfilling one

_ improved service thanks to relevancy and automisation offering travelers relevant information at the right time, possibly driven and automated by artificial intelligence

!!! С сентября 2016 на базе НУ «Львовская Политехника» стартует бакалаврская программа «Интернет вещей» (IoT)

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IoT – The Internet of Things (7)It’s a whole new game for travel industry

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_Selling is DIFFERENT

_Managing Customers is DIFFERENT

_Reporting is DIFFERENT

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Smart City - Smart DestinationTravel Industry Is the World’s Fastest Growing Sector

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Source: SEGITTOUR http://www.segittur.es/

You can follow us on:

AmadeusITGroup

amadeus.com/blogamadeus.com

Thank you

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