AMADEUS AUTOMATED Automated... · Amadeus Automated Refunds Amadeus Qatar Training Services 4 AMADEUS…

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  • AMADEUS AUTOMATED REFUNDS

    AMADEUS

    AUTOMATED REFUNDS

    Training Manual April 2010

  • Amadeus Automated Refunds

    Amadeus Qatar Training Services

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    INDEX AMADEUS AUTOMATED REFUNDS ----------------------------------------------------------------------------------------------------- 4

    FEATURES ----------------------------------------------------------------------------------------------------------------------------------- 4 BENEFITS------------------------------------------------------------------------------------------------------------------------------------- 4

    EXPLANATION ---------------------------------------------------------------------------------------------------------------------------------- 5 REFUND RECORD UPDATION CRYPTIC ENTRIES--------------------------------------------------------------------------------- 6 REFUND RECORD MANUAL UPDATE ENTRIES------------------------------------------------------------------------------------- 7

    PASSENGER NAME-------------------------------------------------------------------------------------------------------------------- 7 DATE OF ISSUE ------------------------------------------------------------------------------------------------------------------------- 7 ADD DOCUMENT RANGE ------------------------------------------------------------------------------------------------------------ 8 DELETE DOCUMENT RANGE------------------------------------------------------------------------------------------------------- 8 ADD CHECK DIGIT --------------------------------------------------------------------------------------------------------------------- 9 ADD DOCUMENT COUOPNS ------------------------------------------------------------------------------------------------------- 9 DELETE DOCUMENT COUOPNS -------------------------------------------------------------------------------------------------10 DOCUMENT TYPE---------------------------------------------------------------------------------------------------------------------10 ITINERARY TYPE ----------------------------------------------------------------------------------------------------------------------11 FARE PAID -------------------------------------------------------------------------------------------------------------------------------11 FARE USED------------------------------------------------------------------------------------------------------------------------------12 COMMISSION ---------------------------------------------------------------------------------------------------------------------------12 CANCELLATION PENALTY ---------------------------------------------------------------------------------------------------------13 CANCELLATION PENALTY COMMISSION -------------------------------------------------------------------------------------13 MISCELLANEOUS FEE---------------------------------------------------------------------------------------------------------------14 ADD TAX FOR REFUND -------------------------------------------------------------------------------------------------------------14 UPDATE EXISTING TAX -------------------------------------------------------------------------------------------------------------15 DELETE TAX ----------------------------------------------------------------------------------------------------------------------------15 TOUR CODE-----------------------------------------------------------------------------------------------------------------------------16 NET REFUND ---------------------------------------------------------------------------------------------------------------------------16 FORM OF PAYMENT------------------------------------------------------------------------------------------------------------------17 FORM OF PAYMENT AMOUNT ----------------------------------------------------------------------------------------------------18 REMARKS--------------------------------------------------------------------------------------------------------------------------------18 ORIGINAL ISSUE-----------------------------------------------------------------------------------------------------------------------18

    FULL REFUNDS -------------------------------------------------------------------------------------------------------------------------------19 STEP1 -------------------------------------------------------------------------------------------------------------------------------------19 STEP 2 ------------------------------------------------------------------------------------------------------------------------------------19 STEP 3 ------------------------------------------------------------------------------------------------------------------------------------19

    FULL REFUND EXAMPLES-------------------------------------------------------------------------------------------------------------21 PUBLISHED FARE FULL REFUND ---------------------------------------------------------------------------------------------------21

    STEP1 -------------------------------------------------------------------------------------------------------------------------------------22 STEP2 -------------------------------------------------------------------------------------------------------------------------------------22 STEP 3 ------------------------------------------------------------------------------------------------------------------------------------22 STEP 4 ------------------------------------------------------------------------------------------------------------------------------------23 STEP 5 ------------------------------------------------------------------------------------------------------------------------------------23

    NET FARE FULL REFUND --------------------------------------------------------------------------------------------------------------24 STEP 1 ------------------------------------------------------------------------------------------------------------------------------------24 STEP 2 ------------------------------------------------------------------------------------------------------------------------------------25 STEP 3 ------------------------------------------------------------------------------------------------------------------------------------25 STEP 4 ------------------------------------------------------------------------------------------------------------------------------------26 STEP 5 ------------------------------------------------------------------------------------------------------------------------------------26 STEP 6 ------------------------------------------------------------------------------------------------------------------------------------26

    PARTIAL REFUNDS --------------------------------------------------------------------------------------------------------------------------27 PARTIAL REFUNDS EXAMPLES------------------------------------------------------------------------------------------------------27 PUBLISHED FARE PARTIAL REFUND ----------------------------------------------------------------------------------------------27

    STEP1 -------------------------------------------------------------------------------------------------------------------------------------28 STEP 2 ------------------------------------------------------------------------------------------------------------------------------------28 STEP 3 ------------------------------------------------------------------------------------------------------------------------------------29 STEP 4 ------------------------------------------------------------------------------------------------------------------------------------29 STEP 5 ------------------------------------------------------------------------------------------------------------------------------------30

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    STEP 6 ------------------------------------------------------------------------------------------------------------------------------------30 STEP 7 ------------------------------------------------------------------------------------------------------------------------------------31 STEP 8 ------------------------------------------------------------------------------------------------------------------------------------31 STEP 9 ------------------------------------------------------------------------------------------------------------------------------------31

    NET FARE PARTIAL/HALF REFUNDS-----------------------------------------------------------------------------------------------32 STEP1 -------------------------------------------------------------------------------------------------------------------------------------32 STEP 2 ------------------------------------------------------------------------------------------------------------------------------------33 STEP 3 ------------------------------------------------------------------------------------------------------------------------------------34 STEP 4 ------------------------------------------------------------------------------------------------------------------------------------34 STEP 5 ------------------------------------------------------------------------------------------------------------------------------------35 STEP 6 ------------------------------------------------------------------------------------------------------------------------------------35 STEP 7 ------------------------------------------------------------------------------------------------------------------------------------36 STEP 8 ------------------------------------------------------------------------------------------------------------------------------------36 STEP 9 ------------------------------------------------------------------------------------------------------------------------------------37 STEP 10-----------------------------------------------------------------------------------------------------------------------------------37 STEP 11-----------------------------------------------------------------------------------------------------------------------------------37

  • Amadeus Automated Refunds

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    AMADEUS AUTOMATED REFUNDS Amadeus automated refunds allow you to refund sale documents and electronic tickets quickly and easily for tickets issued on 364days in the past. The refund transactions you enter search for data stored in the central ticketing server's document database. If the data is still available, the system uses it to create a refund record. Data is normally stored in the system for 180 days. If the data is no longer available, you enter details of the refund manually into a blank refund record. You can process refund records directly for full refunds, or manually update them for partial refunds. Here is an example of a query report that contains refunded documents. They are indicated by the 'RFND' transaction type code in the last column.

    FEATURES Automatic Population of a refund record using stored ticket data Interactive Automated refund of Electronic tickets Automated refund of paper tickets. Full and Partial refund capability

    BENEFITS Increased efficiency Increased productivity Increased flexibility

  • Amadeus Automated Refunds

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    EXPLANATION

    Ticket issued on 364days in the past. You can process two type of refunds

    FULL - To refund all coupons of the ticket PARTIAL- To refund only some coupons of the ticket

    You can refund e-ticket coupons that have an OPEN: O status. Status indicators are received from the airline along with Electronic Ticket Settlement Authorization Code (ESAC). Both the status indicator and ESAC are used by the system to create the refund record.

    Refunded coupons are indicated as REFUNDED: R in the e-ticket record and

    in the Airline system where the e-ticket record is stored.

    The Automate refund can be used in three different ways. You can generate automated refund by :

    1) TICKET NUMBER 2) FA or FHE element from PNR 3) Sequence number from the Query Report (TJQ Display)

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    REFUND RECORD UPDATION CRYPTIC ENTRIES The refund transactions you enter search for data stored in the central ticketing server's document database. If the data is still available, the system uses it to create a refund record. Data is normally stored in the system for 180 days. If the data is no longer available, you enter details of the refund manually into a blank refund record. You can process refund records directly for full refunds, or manually update them for partial refunds. Following cryptic entries are to update a refund record. - PASSENGER NAME TRFU/NM MINHAS MUHAMMAD ZAFAR MR - DATE OF ISSUE /I 25JAN02 - ADD DOC NUMBERS /DA 2 - DELETE DOC NUMBERS /DX 2 - CHECK DIGIT /D 1 DG 2 - ADD TKT/DOC COUPONS /D 1 C34 /D 2 C12 - DELETE TKT/DOC CPNS /DX 1 C34 /DX 2 C12 - DOCUMENT TYPE /TKT Y - ITINERARY /S D - FARE PAID /F 1000.00 - FARE PAID IN ALTERNATE CURRENCY /F NZD100000 - FARE USED /U 500.00 - COMMISSION /FM 9 /FM 9N /FM 100.00A - CANCELLATION PENALTY /CP 50.00A /CP 50 - CANCELLATION PENALTY /CM 9 COMMISSION /CM 100.00A - MISCELLANEOUS FEE /MF 10 - ADD SPECIFIC TAX /TA10.00GB /TA10.00ZPMIA2 /TA10.00XFJFK4.5 - UPDATE EXISTING TAX /TU4-10.00 - DELETE SPECIFIC TAX /TX 9 /TX 1-12 - TOUR CODE /TC NRD09900 - NET REFUND /NF 10000.00 - FORM OF PAYMENT /FP 1 CASH /FP 2 CCVI111100002222... - FOP AMOUNT /FP A 1 1000.00 - CUSTOMER FILE REF /CD 1 DATA - ORIGINAL ISSUE /FO 1253700000007LON... - REMARKS /RM FREEFLOW - AIRLINE AUTHORITY /AA 10504Q59QBXE9C - ORIGINAL ISSUE /FO 1253700000007LON... - REMARKS /RM FREEFLOW - AIRLINE AUTHORITY /AA 10504Q59QBXE9C

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