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JamaicaYour Nearshore Advantage
in Access, Labour and Technology
Source: Statistical Institute of Jamaica
JAMAICA QUICK FACTS• Population: 2.83 million.
• The third largest Caribbean island.
• Largest English speaking island in the Caribbean.
• GDP per Capita: US$8300.
• Literacy Rate: 87.9%.
• Democratically elected government, every 5 years.
General Advantages
Lower Operating Costs Strong and Educated Workforce Global Connectivity Govt. Support/ Incentives Stable Economy and Currency Low Attrition Strong Democracy
Unique Advantages
True Nearshore (within 4 hours distance) Neutral English Accent Close Affinity with US, Canada, UK Proficient and Scalable workforce Dedicated Zones for BPO Sector Ideal Work-Play Destination Customer Service Orientation
Potential as the #1 English Nearshore Hub for North America
BPO Outsourcing
Easily Accessible Location A Perfect Nearshore Destination
ICT: Why Jamaica
ICT: Why JamaicaThe Incentives
No restrictions on Repatriation
of ForEx
0% Income Tax
Exemption on profits in
perpetuity
0%Import duty
exemption on capital
equipment
Employee training benefits
from HEART
ICT: Why Jamaica?
Advanced Infrastructure-Extensive Air/Freight/Road Links
International Connectivity
Significant and Available Labor Pool*• English Speaking• Labour Force – 1.3 Million• Labour Force 20-34 age group – 487,000• Unemployment rate - 11% (2009 est.)
Government Support• Member of World Intellectual Property Organization (WIPO)• Enactment of the Cyber Crime Bill• Training support through the National Training Agency• Signatory to all relevant international Intellectual Property agreements
*Source: Statistical Institute of Jamaica (STATIN)
Sophisticated Telecom Infrastructure
Multiple sub sea fibre routes connecting Jamaica to the world
Up to 4TB of unlit capacity
Source: Flow Jamaica
ICT: Why Jamaica?
Preparing for future labor demandsThe e-learning Jamaica Project
Web Based learning …Computer Based learning…Virtual Classrooms…Digital collaboration
Use of electronics applications and
processes to learn11000 Teachers
trained and deployed
Creating the technology versed high
school graduate 162 public high schools and 8 Teachers Colleges
equipped with computers and local area
networks
ICT: Why Jamaica
TRAINING SUPPORT
Custom Training programs
Partners with investors for employee training/certification.
Island-wide network for institutional and on-the-job training
Technical support and financing for training
RECRUITING SUPPORT
Assistance with Screening & recruitment of workers
Assesses/certifies on-the-job learners
**JAMPRO Confidential
ICT: Why Jamaica
Government Training SupportThe HEART TRUST
Jamaica’s National Training Agency
ICT: Investment Opportunities
Naggo Head Tech Park, Portmore - This Park located in the English-speaking Caribbean’s largest middle–income dormitory community, has been home to BPO industry heavy-weights Affiliated Computer Services and (ACS) and West Corporation for more than 5 years. There are 21 acres earmarked by the government for the development of a technology park .
Caymanas ICT Park – The planned Caymanas Economic Free Zone (CEFZ), will accommodate 1500 acres of prime real estate and be home to the next great economic space for Jamaican enterprise . Within this CEFZ, there are plans by the government to develop an ICT technology park on 40 acres.
Barnett Tech Park, Montego Bay – This Private Sector ICT Freezone, will occupy approximately 100 acres located in the Fairfield area of Montego Bay owned by Barnett Limited. Blue Chip IT Company Vista Print, is already on board and will be constructing its Caribbean Headquarters on 11 acres at the site. There are further lots available for development.
GREENFIELD FACILITIES
OUTSOURCING OPPORTUNITIES
16 BPO Players
Range of Services
Accounting
Campaign Management
Payroll Benefits Administration
Telemarketing
Number of Verticals
Automotive
Insurance
Marketing
Consumer Electronics
ICT: Investment Opportunities
The World View
Action 3: BPO "Offshore" Delivery Hot Spots 2008 Will Not Stay Static
South Africa
Doc. Man.,
CRM
Ireland
CRM and F&A
Hungary, Poland, Czech Republic, Romania
CRM, F&A, HR, Procurement
Chile
CRM
Mexico
CRM, F&APhilippines
F&A and CRM
Up & coming BPO delivery location
Current BPO "offshore" delivery location
Canada
CRM, HR, F&A
India
CRM,
F&A,
Insurance
Argentina
CRM
Brazil
CRM, F&A
Costa Rica
CRM, HR, F&A
Jamaica
F&A
China and
Vietnam
HR, F&A,
CRM
BPO "Offshore "Delivery” Hot Spots 2008 Will Not Stay Static
**JAMPRO Confidential
Companies that have made JAMAICA their “home”.
….and they are doing a range of contact centre outsourcing activities
- Customer Service- Debt Collection- Tech Support- Graphic Design- Claims and Payroll processing
ICT: Success Stories
ICT: Why Jamaica? Expert Take
Dennis O’Brien, Founder of Digicel
“I could not recommend a better place for any foreign investor than
Jamaica, given its key location as a crossing point between North
America and South America.”
“We have been welcomed with open arms by the Government and by
Jamaica Trade & Invest (JAMPRO) - the island’s promotion agency, in
helping us establish our mobile phone company.”
“Jamaica has the potential to become a strong destination for BPO
and IT services. While it is not a ‘one size fits all’ location, the
country currently has a relatively robust contact center presence.”
With significantly lower BPO pay scales, low attrition levels, a well-
educated population and convenient proximity to North America, it
has the right ingredients for success.”
Ann Harts, President HartsGroup Inc.
“….Jamaica does have an excellent telecommunications infrastructure.
The Fibralink submarine cable network provides enhanced delivery of
business and broadband traffic”.
“Jamaica is linked to the Americas Region Caribbean Ring System
(ARCOS-1) submarine cable in the Dominican Republic; the link to
ARCOS-1 provides seamless connectivity to US, parts of the
Caribbean, Central America, and South America……”
Peter Ryan, OVUM
“……there are a number of attributes that remain attractive for
outsourcing vendors. ..Not only is the country’s mother-tongue
English (a hard-to-find commodity south of the US border), it also
possesses a diverse and growing graduate pool, and the cultural
familiarity with Western consumer goods and services is very
strong…..”
ICT: Why Jamaica? Expert Take
WHO WE ARE Jamaica Promotions Corporation (JAMPRO), established in 1988, is
Jamaica’s investment and export promotion agency
Purpose
Attract and assist investors
Promote development of Trade and Industry
Strengthen and find markets for exporters
Work to improve country’s business climate
Work to improve country’s investment attractiveness
ABOUT JAMPRO
Investor Assistance
WHAT WE DO– Investment Enquiry/Facilitation
• Provision of investment opportunities/profiles, macroeconomic data etc.• Market intelligence/information• Introductions to local providers of goods and services• Access to JAMPRO business library• Identification of business location and office set-up space
– Investment Progression• Assistance with Procedures, Incentives and Approvals• Assistance with special permits • High level access to government • Project management and developmental support• Business networking services
– Investment Implementation• Assistance with
– Investment Procedures, Incentives and Approvals– Specialized Permits
• High level access to government ministries and agencies via facilitation meetings• Project management and developmental support• Business networking services
JAMPRO Investment Promotion
**JAMPRO Confidential
Contact Us
…ON THE WEBhttp://www.tradeandinvestjamaica.org/
…ON THE PHONE OR IN PERSON
HEAD OFFICE18 Trafalgar RoadKingston 10, Jamaica W.I.Phone: +1 876 978 7755; 978-3337Toll Free: +1 877 INVESTJA (468 4352) Fax: +1 876 946 0090email: [email protected]
LONDON OFFICE1 Prince Consort Road,London SW7 2BZ, EnglandPhone: + 44 20 7 584 8894Fax: + 44 20 7 823 9886email: [email protected]
CANADA OFFICE303 Eglinton Avenue East, 2nd FloorToronto, Ontario, M4P 1L3, Canada Phone: 416-932-2200 (main), 416-598-3008 Fax: 416-932-2207 Toll-Free 1-877-744-2208email: [email protected]
JAMAICA OVERSEAS
THANK YOU
JAMAICA Your Nearshore Advantage in
Access, Labour and Technology
