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www.treacyinfo. com Why Social Media? Ann Treacy [email protected] www.byteoftheweek.com

Social media planning for resorts

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Page 1: Social media planning for resorts

www.treacyinfo.com

Why Social Media?

Ann Treacy

[email protected]

www.byteoftheweek.com

Page 3: Social media planning for resorts

www.treacyinfo.com

Ask Yourself…

• What would be a social media success?– Rent out a cabin, get in the newspaper– Move to online reservation

• Who do you want to reach?– New guests / current guests– Families, hunters, spring breakers, couples,

teens, Canadians, Minneapolitans…• What are your strengths?

Page 4: Social media planning for resorts

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Create a story that…

• highlights your strengths• speaks to the right people• leads to action

Page 5: Social media planning for resorts

www.treacyinfo.com

Build a Space for your Story

Page 6: Social media planning for resorts

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What do you? • People want to connect

– How do people connect with you?

• People want to get worthwhile info– What info do you have?

• People want to share worthwhile info– What info do you have

that sharable?

Page 7: Social media planning for resorts

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Interesting Stats*: Facebook

• An average Facebook users has 130 friends. (AllTwitter)

• 80 percent of social media users prefer to connect with brands through Facebook. (Business2Community)

• 8 pm is best time for interaction• 1-3:00 is a great time to be seen

http://www.huffingtonpost.com/brian-honigman/100-fascinating-social-me_b_2185281.html

Page 8: Social media planning for resorts

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Facebook Tech Talk

• Tell people about your FB page– Tell FB friends– Send out an email with

a link– Post a link on your

web site– Mention it everywhere – Get e-fluencers to talk

about you

• Be active– Best time to post – 8

pm

• Interact with other sites to build a rep

• Promote on your site• Use pictures• Ask questions

Page 10: Social media planning for resorts

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Twitter Tech Talk

Inform• Send specials• Send RT-worthy

messages• Set realistic

expectations• Use #

Engage• Find folks to follow• Listen and RT• Use @• Link to articles et al

for more details• Tweet during

conferences

Page 12: Social media planning for resorts

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Pinterest Tech Talk• Use good descriptions• Use good alt tags on your website• Pin other pictures too• Think about your audience• Include prices

Page 13: Social media planning for resorts

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Interesting Stats: Instagram

• 13% of Internet users use Instagram• Brands with Instagram accounts share an

average of 98% of the photos they post to the site to Facebook, and 59% to Twitter

• Instagram user upload 40M pictures each day

• 59% of brands have presence on Instagram

Page 14: Social media planning for resorts

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Instagram Tech Talk• Use lots of hashtags• Thursday is best day to post (to be

seen)• Sunday is best day for interaction• Video is best for off-work hours• Mayfair filter gets a lot of likes

Page 15: Social media planning for resorts

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Interesting Stats: Google+

• Google+ pages appear in search results for 30 percent of brand term searches for brands with G+ pages, up from 5 percent in February 2012. (Bright Edge)

• Only 8 percent of Americans 12+ have a Google+ profile page. (Edison Research)

• 625,000 new users on Google+ every day. (AllTwitter) 

Page 16: Social media planning for resorts

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Why Google+?• Similar to Facebook with an

option to segment connections

• Big with online marketers• Big with emerging

musicians• Ties into Google Tools

(Flickr, YouTube…)• Google+ Recommendations

may influence SEO

Page 17: Social media planning for resorts

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Manage the process…

Page 18: Social media planning for resorts

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Plan the Old School Way

Page 19: Social media planning for resorts

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Automate

Page 20: Social media planning for resorts

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Auto-Post via WordPress

Page 21: Social media planning for resorts

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Management Tools

• HootSuite– www.hootsuite.com

• Use AdminTools

• Be cautious

Page 22: Social media planning for resorts

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Work Together

Page 23: Social media planning for resorts

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Be Social

• Like people, places and things• Share each other’s stuff• Make a plan to cross promote

@

Page 24: Social media planning for resorts

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Serendipity

Page 25: Social media planning for resorts

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Pay Attention and React

• People want to know about the inside stuff• Watch what folks in the area and industry

are talking about and post accordingly• Use the weather!!

Page 26: Social media planning for resorts

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Get the presentation here:http://byteoftheweek.com/

Thank you!

Ann [email protected]