TROUBLESHOOTING STEPS AFTER MSW SYSTEM MAINTENANCE

WHEN TO CONDUCT

�If after an MSW system maintenance, bets can’t be

placed on Singles or Multiples

� If after an MSW system maintenance, tickets are not

printed successfullyprinted successfully

�If after an MSW system maintenance, the terminal

homepage can’t be refreshed

�If other errors not mentioned are encountered after

the MSW system maintenance

PROCEDURE

1. Log out from the MSW terminal

(http://terminal.megasportsworld.com/)

2. Clear the browser’s cache – After conducting, check if

terminal is now working properly if not, proceed to Step 3terminal is now working properly if not, proceed to Step 3

3. Reset Internet Explorer -After conducting, check if terminal

is now working properly if not, proceed to Step 4

4. Restart the computer terminal

2. CLEAR CACHE

1. Close ALL Internet Explorer pages.

2. Click your computer’s START BUTTON.

2. CLEAR CACHE

3. Go to CONTROL PANEL.

2. CLEAR CACHE

4. Click INTERNET OPTIONS.

2. CLEAR CACHE

5. Click DELETE.

2. CLEAR CACHE

6. Check ALL boxes and click DELETE.

2. CLEAR CACHE

7. Go to Content.

2. CLEAR CACHE

8. Click Clear SSL State

2. CLEAR CACHE

9. A message that prompts

of the successful

SSL cache clearing

will appear. Click OK.

10. Your computer will work

for a moment, and then for a moment, and then

the process will be

complete. You've

successfully cleared

Internet Explorer’s Cache.

3. RESET INTERNET EXPLORER

1. Close all Internet Explorer and Windows Explorer windows that are

currently open

2. Open Internet Explorer

3. Click the Tools button , and then click Internet options.

3. RESET INTERNET EXPLORER

4. Click the Advanced tab, and then click Reset.

3. RESET INTERNET EXPLORER

5. Select the Delete personal

settings check box and click

RESET

6. When Internet Explorer finishes

applying default settings, click

Close, and then click OK.Close, and then click OK.

7. Your changes will take effect

the next time you open

Internet Explorer.

4. RESTART YOUR TERMINAL

COMPUTER

1. Click the Start Menu

2. Click Shut Down

3. Click Restart

THERMAL PRINTERTHERMAL PRINTER

1. Turn it off

2. Check all cables and connections

3. Turn on

-END-