Significant cost reduction in the total cost of ownership • Increased employee productivity • Zero post shipment defects Business Benefits Case Study Financial Services © Hexaware Technologies. All rights reserved. www.hexaware.com PeopleSoft Application Maintenance and Administration Support for a Leading Financial Services group The client is a multi-billion dollar financial services group serving millions of clients in 22 countries and territories worldwide. The products and services include individual life insurance, group life and health insurance, long-term care services, pension products, annuities, mutual funds and banking products. Client Overview The Client’s incumbent team was a mix of independent contractors, employees and an offshore vendor working from onsite. This arrangement resulted in sub-optimal operations, higher cost and brought in a scope for: • Establishing an highly experienced resource pool to support and maintain the CRM applications • Reducing maintenance cost by incorporating an economical and flexible onsite consulting team • Customization of PeopleSoft CRM applications on the Blackberry platform to improve sales productivity Business challenges As a niche PeopleSoft player, Hexaware planned a sophisticated project roadmap for application support and maintenance activities, which included: • Review of business requirements • Preparation of functional testing strategy • Preparation of technical design document • Well defined process connecting all the phases Hexaware Approach A robust global delivery model was incorporated by leveraging our proprietary HexASM methodology. We incorporated a 30% onsite and 70% offshore resource pool that led to improved productivity, enhanced application stability with less number of support and maintenance staff. In addition, a couple of resources were added to the pool in a shared mode to provide leveling during peak period. Solution Framework • PeopleSoft CRM 8.8 , Peopletools 8.49, • BlackBerry - Bold 9000, Bold 9700 • Pyxis Application on BlackBerry - 6.3.12 • Pyxis Application Development – App Studio Technical Environment

PeopleSoft Application Support for Leading Financial Services - Case Study

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Page 1: PeopleSoft Application Support for Leading Financial Services - Case Study

Significant cost reduction in the total cost of ownership• Increased employee productivity• Zero post shipment defects

Business Benefits

Case Study Financial Services

PeopleSoft Application Maintenance and Administration Support for a Leading Financial Services group

The client is a multi-billion dollar financial services group serving millions of clients in 22 countries and territories worldwide. The products and services include individual life insurance, group life and health insurance, long-term care services, pension products, annuities, mutual funds and banking products.

Client Overview

The Client’s incumbent team was a mix of independent contractors, employees and an offshore vendor working from onsite. This arrangement resulted in sub-optimal operations, higher cost and brought in a scope for: • Establishing an highly experienced resource pool to support and maintain the CRM applications • Reducing maintenance cost by incorporating an economical and flexible onsite consulting team• Customization of PeopleSoft CRM applications on the Blackberry platform to improve sales productivity

Business challenges

As a niche PeopleSoft player, Hexaware planned a sophisticated project roadmap for application support and maintenance activities, which included:• Review of business requirements• Preparation of functional testing strategy• Preparation of technical design document• Well defined process connecting all the phases

Hexaware Approach

A robust global delivery model was incorporated by leveraging our proprietary HexASM methodology. We incorporated a 30% onsite and 70% offshore resource pool that led to improved productivity, enhanced application stability with less number of support and maintenance staff.In addition, a couple of resources were added to the pool in a shared mode to provide leveling during peak period.

Solution Framework

• PeopleSoft CRM 8.8 , Peopletools 8.49, • BlackBerry - Bold 9000, Bold 9700 • Pyxis Application on BlackBerry - 6.3.12• Pyxis Application Development – App Studio

Technical Environment

http://hexaware.com/pplsoft.htm

http://hexaware.com/crm.htm