www.hexaware.com | marketing@hexaware.com

Value beyond contract through PeopleSoft 9.2 Upgrade for a

leading Non-Profit Organization serving 37 million members

Case StudyEnterprise Solutions

The client is a leading North American non-profit membership organization for people aged 50 years and over. It provides legal, legislative and regulatory advocacy services to its more than 37 million members. In addition to information and resources, it also offers products, services, discounts and other benefits to its members.

Business Drivers• Improved efficiency of HR business processes• Benefit from technological advancements• Absence of new and modern functionalities, which impeded business development

Technology Drivers• Existing, outdated (5-year old) HR application offered limited functionality.• Excessive reliance on manual processes.• Lack of workforce insights.• Diminished user experience due to outdated application usability, poor interface design, etc.

Vendor ApathyIn addition to the shortcomings of the application, the client was unhappy with the lack of attention and the apathy displayed by the incumbent vendor.

The main sources of the client’s dissatisfaction with the incumbent vendor were:• Absence of SLAs in existing multi-year managed contract compromised incumbents service efficiency• Substantial volumes and backlog of unresolved issues depleting business performance.• Initial paid upgrade assessment was above industry standard cost. Its output missed several fit-gaps and didn’t provide much guidance or best practice recommendations for future.• No automation or workflow to implement processes and solutions.• Absence of regression testing during program development or code changes.

Client OverviewThe NeedThe Client’s 5-year old HR application was deployed, managed and supported by a large technology and consulting company. In order to keep pace with technology, they decided to upgrade to PeopleSoft Human Capital Management (HCM) 9.2. In addition, the following drivers and challenges were seen as major needs

Complimentary Requirements Gathering WorkshopHexaware conducted a complimentary workshop to study the client’s IT landscape and processes, the result of which was highly appreciated by the client.

Process SimplificationComplex time and labor business rules and processes were simplified.

Before Time and On-Budget DeliveryThe upgrade was successfully completed, within the budget, 2 weeks before the planned completion date.

Value beyond ContractHexaware provided free-of-charge warranty support for 12 months after the go-live to address any core application defects.

improvement through seamless on-boarding achieved by leveraging a self-service driven, pre-on-boarding solution

improvement in viewing real-time employee performance through actionable workforce insights using WorkCenters

saved in employee performance report preparation, with real-time annual performance management reporting

HR modernization and automation with PeopleSoft HCM 9.2 functionalities

10X

100%

400hrs

9.2

Value Proposition for Customer Delight Business Benefits

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About HexawareHexaware is the fastest growing next-generation provider of IT, BPO and consulting services. Our focus lies on taking a leadership position in helping our clients

attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight. We are

now on a journey of metamorphosing the experiences of our customer’s customers by leveraging our industry-leading delivery and execution model, built around the

strategy— ‘Automate Everything, Cloudify Everything, Transform Customer Experiences.’Hexaware services customers in over two dozen languages, from every

major time zone and every major regulatory zone. Our goal is to be the first IT services company in the world to have a 50% digital workforce.

Client Speak“We have never taken a project live on time in our entire history and the team was able to use the application on Day One.”

Engagement Spotlights• Collaborative Approach : Close collaboration strategy was put in place with client key stakeholders for avoiding deviations • Process Modernization : In addition to 50 new functionalities, more than 20 outdated processes were identified for modernization• Change Management : Faster user adoption of the intuitive PeopleSoft 9.2 application with Hexaware’s guidance and support.• Compliance and Governance : The solution was customized to cater to the statutory requirements of the health care industry

The Hexaware SolutionHexaware partnered with the client and proposed a solution that addressed the client’s specific needs.

The Proactive Approach• Engaging with the client to understand its business processes and functionalities.• Building an internal Hexaware team comprising senior HCM (Human Capital Management) SMEs, based on the functional requirements.• Educating the client’s team on the latest PeopleSoft user interface features, their ease of use and their capability to make testing more effective.• Creating a demo to showcase the application features that: – Addressed the client’s needs – Hexaware had identified, for example on mobility work centers, which addressed usability, training and other such areas

• Articulating the upgrade methodology, clearly specifying the roles and responsibilities of both, the client and the Hexaware team, along with an estimate of the time commitment required from each team member.• Devising a project timeline with a phased approach to address risks and deliver new functionalities.• Creating a comprehensive cost estimate based on Hexaware’s thorough understanding of the client’s requirements